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Duration 2 Days 12 CPD hours This course is intended for Security Administrators, Security Operations Specialists, Security Analysts, Security Engineers, and Security Architects Overview The Palo Alto Networks Panorama 11.0: Managing Firewalls at Scale (EDU-220) course is two days of instructor-led training that should help you: Learn how to configure and manage the next-generation Panorama management server Gain experience configuring templates (including template variables) and device groups Gain experience with administration, log collection, and logging and reporting Become familiar with planning and design considerations for Panorama deployment This course should help students to gain in-depth knowledge about how to configure and manage their Palo Alto Networks Panorama management server. Administrators that complete this course should become familiar with the Panorama management server?s role in managing and securing their overall network. Network professionals will be shown how to use Panorama aggregated reporting to provide them with a holistic view of a network of Palo Alto Networks next-generation firewalls.Learn how to configure and manage the next-generation Panorama? management server. Course Outline Module 1 - Initial Configuration Module 2 - Adding Firewalls Module 3 - Templates Module 4 - Device Groups Module 5 - Log Collection and Forwarding Module 6 - Using Panorama Logs Module 7 - Panorama Administrative Accounts Module 8 - Reporting Module 9 - Troubleshooting

Duration 1.5 Days 9 CPD hours This course is intended for This course is intended for individuals who want to gain basic knowledge communicating, etiquette, professionalism and time management for the office environment. Overview Upon successful completion of this course, students will be able to communicate, be professional and manage their time effectively in a business environment. In this course, students will learn how to communicate, act and manage time effective in a business environment. Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives The Big Picture What is Communication? How Do We Communicate? Other Factors in Communication Understanding Communication Barriers An Overview of Common Barriers Language Barriers Cultural Barriers Differences in Time and Place Paraverbal Communication Skills The Power of Pitch The Truth about Tone The Strength of Speed Non-Verbal Communication Understanding the Mehrabian Study All About Body Language Interpreting Gestures Speaking like a Star S = Situation T = Task A = Action R = Result Summary Listening Skills Seven Ways to Listen Better Today Understanding Active Listening Sending Good Signals to Others Asking Good Questions Open Questions Closed Questions Probing Questions Appreciative Inquiry The Purpose of AI The Four Stages Examples and Case Studies Mastering the Art of Conversation Level One: Discussing General Topics Level Two: Sharing Ideas and Perspectives Level Three: Sharing Personal Experiences Our Top Networking Tips Advanced Communication Skills Understanding Precipitating Factors Establishing Common Ground Using ?I? Messages Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations Principles of Professional Behavior Always be Your Best Meeting and Greeting Sending Social Invitations to Business Associates Interview Etiquette Interviewing Before the Interview In the Waiting Room During the Interview After the Interview Job Fair Interviews Planning & Attending Business Meetings Office Meetings Meal Meetings Electronic Etiquette Voicemail Cell Phones Email Multiculture Etiquette Defining the Challenge Five Steps to Dealing with Diversity Guidelines for Managing Diverse Relationships Time Management Concepts Benefits of better time utilization Who controls your schedule? Your Job: What You Are Responsible for Accomplishing? Your job responsibilities Setting objectives Setting priorities How to Use Your Time Gathering data-the time log Analyzing the data Delegation: Working Through Others Why some people don't delegate Levels of delegation How to delegate Benefits of delegation Getting started Planning: Keys to Achievement Planning: Keys to Achievement Coping with Common Time Wasters Coping with self-generated time wasters Coping with environmental time wasters Personal Needs that Get in the Way of Effective Time Utilization Needs profile analysis Self-assessment questionnaire Applying needs assessment results Planning for Improvement Six tips for effective time management Planning for improved time utilization Follow-Up: Staying on Track Time savings progress report Time savings progress chart Time management progress survey Additional course details: Nexus Humans Business Soft Skills training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Business Soft Skills course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2.25 Days 13.5 CPD hours This course is intended for nded for individuals who want to gain basic knowledge of working on Microsoft Server Fundamentals 2016 Overview Upon successful completion of this course students will learn the introductory and fundamental functions and services in a Windows Server domain environment. This includes basic Active Directory principles and structures, Windows Firewall basics and configuration, sharing folders and NTFS permissions, Hyper-V virtualization fundamentals, NPS and RADIUS fundamentals, Windows Server backup, and introductory Group Policy functions and uses. In this course, students will learn about Active Directory Domain Services, Windows Firewall with Advanced Security, Shared Folders, Virtualization, Network Policy Server, Windows Server Backup and Group Policy. IntroductionActive Directory Domain Services Overview Domains OUs Forest Domain Controllers Windows Firewarll with Advanced Security Firewall Rules and the Firewall Applet Connection Security Rules Shared Folders Shared Folder Ideas and Options Sharing A Folder Permissions Virtualization Hyper-V Ideas Virtual Disks and Switches Virtual Networks and MAC Network Policy Server RADIUS Ideas Window Server Backup Backup options and types Backup performance and advanced settings Group Policy Creation of Group Policy Settings for GPOs Applying GPOs

Sage 50 Training: Overview Starting our Sage 50 Accounting courses will enhance your career potentials and give you the skills and knowledge you need to get started in Finance and Accountancy Industry. In Addition, our courses are designed to comply with AAT and Sage certification exams. Why wait, start a new direction to your career in Accountancy. According to statistics, the average salary for Accountants is over £50,000 (Source: Reed Salary Checker). In this sector, the employability rate is higher than in any other sector. Professional or Industry specific qualification

Duration 5 Days 30 CPD hours This course is intended for Network engineers and technicians that are working in the enterprise sector. Overview - Describe the factors that led to the development of IPv6 and possible uses of this new IP structure - Describe the structure of the IPv6 address format, how IPv6 interacts with data link layer technologies, and how IPv6 is supported in Cisco IOS Software - Implement IPv6 services and applications - Understand the updates to IPv4 routing protocols needed to support IPv6 topologies - Understand multicast concepts and IPv6 multicast specifics - Evaluate the scenario and desired outcome and identify the best transition mechanism for the situation - Describe security issues, how security for IPv6 is different than for IPv4, and emerging practices for IPv6-enabled networks - Describe the standards bodies that define IPv6 address allocation, in addition to one of the leading IPv6 deployment issuesâ€'multihoming - Describe the deployment strategies that service providers might consider when deploying IPv6 - Describe case studies for enterprise, service provider, and branch networks This course is a five-day course aimed at providing network engineers and technicians that are working in the enterprise sector with the knowledge and skills that are needed to study and configure Cisco IOS Software IPv6 features. Introduction to IPv6 Explaining the Rationale for IPv6 Evaluating IPv6 Features and Benefits Understanding Market Drivers IPv6 Operations Understanding the IPv6 Addressing Architecture Describing the IPv6 Header Format Enabling IPv6 on Hosts Enabling IPv6 on Cisco Routers Using ICMPv6 and Neighbor Discovery IPv6 Services IPv6 Mobility Describing DNS in an IPv6 Environment Understanding DHCPv6 Operations Understanding QoS Support in an IPv6 Environment Using Cisco IOS Software Features IPv6-Enabled Routing Protocols Routing with RIPng Examining OSPFv3 Examining Integrated IS-IS Examining EIGRP for IPv6 Understanding MP-BGP Configuring IPv6 Policy-Based Routing Configuring FHRP for IPv6 Configuring Route Redistribution IPv6 Multicast Services Implementing Multicast in an IPv6 Network Using IPv6 MLD IPv6 Transition Mechanisms Implementing Dual-Stack Describing IPv6 Tunneling Mechanisms IPv6 Security Configuring IPv6 ACLs Using IPsec, IKE, and VPNs Discussing Security Issues in an IPv6 Transition Environment Understanding IPv6 Security Practices Configuring Cisco IOS Firewall for IPv6 Deploying IPv6 Examining IPv6 Address Allocation Understanding the IPv6 Multihoming Issue Identifying IPv6 Enterprise Deployment Strategies IPv6 and Service Providers Identifying IPv6 Service Provider Deployment Understanding Support for IPv6 in MPLS Understanding 6VPE Understanding IPv6 Broadband Access Services IPv6 Case Studies Planning and Implementing IPv6 in Enterprise Networks Planning and Implementing IPv6 in Service Provider Networks Planning and Implementing IPv6 in Branch Networks Lab Exercises Lab 2-1: Enabling IPv6 on Hosts Lab 2-2: Using Neighbor Discovery Lab 3-1: Using Prefix Delegation Lab 4-1: Routing with OSPFv3 Lab 4-2: Routing with IS-IS Lab 4-3: Routing with EIGRP Lab 4-4: Routing with BGP and MP-BGP Lab 5-1: Multicasting Lab 6-1: Implementing Tunnels for IPv6 Lab 7-1: Configuring Advanced ACLs Lab 7-2: Implementing IPsec and IKE Lab 7-3: Configuring Cisco IOS Firewall Lab 9-1: Configuring 6PE and 6VPE Configuration Files Summary Lab Activity Solutions Teardown and Restoration Additional course details: Nexus Humans Cisco IPv6 Fundamentals, Design and Deployment 3.0 (IP6FD) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco IPv6 Fundamentals, Design and Deployment 3.0 (IP6FD) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This one of kind Cisco UC in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components. Students will have extensive labs in which they will Administer and troubleshoot a Cisco 12.5 UC Deployment.Participants will gain in-depth practical knowledge with exercises on administering and troubleshooting of all Cisco UC Components. Tools for Managing UC Collaboration 12.5 Prime Collaboration Deployment Manager Overview 12.5 Bulk Admin Tool (BAT) Importing and Exporting Settings Importing and Exporting Users Importing and Exporting Phones Phone Migrations Unsupported IP Phone Models CUCM Upgrades Loading COP Files Unified Communication Manager 12.5 Cisco Smart Licensing Cisco Unified Communication Manager Overview Cisco UCM Configuration Redundancy Services Service Parameters Enterprises Parameters User Configuration LDAP Integration Synchronization Authentication Attribute Mapping Filters Endpoint Configuration Creating and Modifying Phone and Configuration Call Routing Implementing Calling Privileges Partitions and CSSs Configuration Implementing Extension Mobility Media Resources Cisco Meeting Server Troubleshooting UCM Features CAR (CDR Accounting and Reporting) Tool Reports Dialed Number Analyzer RTMT Log Collection Use RTMT to View Performance Counters Troubleshooting Common Endpoint Registration Issues Disaster Recovery System Remote Site Redundancy Gateway Gateway Overview Cisco H323 Gateways Cisco MGCP Gateways Cisco IOS SIP Gateways Troubleshooting IOS Gateways Cisco Emergency Responder (CER) 12.5 CER Overview Emergency Notifications CER Redundancy and Clustering Integration with CUCM Cisco Emergency Responder Administration Interfaces Configuring Users and Role-Based System Access Configuring Cisco Emergency Responder Notification by IP Subnet SNMP Overview Adding new switches Notification by Switch Port Cisco Unified Communications Mobile and Remote Access (MRA) MRA Overview Expressway Edge MRA Licensing MRA Components Certificates Integrating Cisco Unified IM and Presence 12.5 IM&P and Jabber Overview Configure Service Discovery DNS Record Requirements Install Cisco Jabber Cisco Jabber in Softphone Mode Set Up Cisco Jabber in Full UC Mode Integrating CUCM and IM&P Configuring CUCM Services for Jabber Troubleshooting Jabber Integrating Cisco Unity Connection 12.5 Cisco Unity Connection Overview Cisco Unity Connection Integration Using SIP Cisco Unity Connection Call Handlers Configuring Search spaces and Partitions Cisco Unity Connection Administration Cisco Unity Connection Integration Troubleshooting Tools RTMT Using Port Monitor to Troubleshoot Voice Mails Cisco Unity Audiotext Application Unified Messaging Cisco Meeting Server (CMS) Introduction to Cisco Meeting Server Configuring CMS Configuring Meetings with CMS Configuring Spaces with CMS Scheduling Meeting with TMS Cisco UCCX Cisco Unified Contact Center Express Overview Cisco Unified Contact Center Express Administration Agents Skills Queues Basic Scripting (Overview) Finesse Reporting CUIC Cisco Paging Server (InformaCast) InformaCast Overview InformaCast Administration IP Phone Paging Analog Paging Multicast Requirements Using InformaCast Troubleshooting Using Troubleshooting Methodology Analyze the Troubleshooting Process Troubleshooting Methodology in Complex Environments Define the Problem Gather Facts Consider Possibilities Create an Action Plan Implement an Action Plan Observe Results Restart the Problem-Solving Process Document Facts Using Troubleshooting and Monitoring Tools Cisco Unified Serviceability Cisco Unified RTMT Performance Monitor and Data Logging Trace File Collection Troubleshooting Common Gateway and Endpoint Registration Issues IP Phone Initialization Common DHCP-Related and TFTP-Related Issues Using Ping to Cisco IP Phones Cisco Unified IP Phone Status Messages Cisco Unified IP Phone Network Configuration Additional course details: Nexus Humans Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Experienced system administrators and cloud administrators who are already familiar with vRealize Automation Overview By the end of the course, you should be able to meet the following objectives: Learn installation best practices and troubleshoot installation failures Verify the correct DNS configuration Examine main logs and collect log bundles Examine the Kubernetes pods in the vRealize Automation architecture Troubleshoot common errors that prevent successful deployments Troubleshoot YAML code errors in VMware cloud templates Troubleshoot cloudConfig code errors in VMware cloud templates Troubleshoot VMware Identity Manager™ configuration errors Troubleshoot common errors in VMware vRealize Orchestrator™ workflows Use the vRealize Orchestrator debugger Use log outputs from vRealize Orchestrator Troubleshoot problems in custom resources Troubleshoot problems in resource actions Troubleshoot action-based extensibility (ABX) actions Integrate vRealize Automation with VMware vRealize Log Insight™ Integrate vRealize Automation with VMware vRealize Operations Manager™ Use VMware vRealize Lifecycle Manager™ to troubleshoot vRealize Automation problems with licenses and certificates Configure and replace certificates This three-day, hands-on training course provides you with the advanced knowledge, skills, and tools to achieve competency in troubleshooting VMware vRealize Automation™. vRealize Automation can be used to automate the delivery of virtual machines, applications, and personalized IT services across different data centers and hybrid cloud environments. This course will enable you to troubleshoot common problems with hands-on lab problems. Course Introduction Introductions and course logistics Course objectives Troubleshooting vRealize Automation Installation Issues vRealize Automation installation overview vRealize Automation installation best practices Troubleshooting installation failures vRealize Automation General Troubleshooting Verifying the DNS configuration settings in vRealize Automation and vSphere Examining the main logs in the user interface Collecting a log bundle Using vracli commands Examining the pods in the vRealize Automation Kubernetes architecture Dumping a log from a vRealize Automation Kubernetes pod Stopping and restarting a vRealize Automation Kubernetes pod vRealize Automation Cloud Templates and Deployment Troubleshooting Overview of provisioning and placement workflows Examining a deployment history Troubleshooting deployment issues Using deployment Dev mode Troubleshooting YAML code Troubleshooting problems with cloudConfig vRealize Automation Identity Manager Architecture and Cluster Architecture Authentication workflow in vRealize Automation Connector high availability for the authentication Architecture of a VMware Identity Manager cluster Key VMware Identity Manager commands and log files Troubleshooting a VMware Identity Manager problem Key vRealize Automation components Architecture of the vRealize Automation cluster vRealize Automation node failover scenario vRealize Automation cluster shutdown and startup process Virtual machine provisioning workflow Troubleshooting vRealize Orchestrator Workflows Overview of vRealize Orchestrator and vRealize Automation communications Using the vRealize Orchestrator debugger Using vRealize Orchestrator log output Troubleshooting vRealize Orchestrator binding errors Troubleshooting vRealize Orchestrator logic errors Troubleshooting vRealize Orchestrator payload errors Troubleshooting custom resource errors Troubleshooting resource action errors Troubleshooting Action Based Extensibility (ABX) Actions Overview of ABX actions Troubleshooting ABX actions vRealize Automation Integration with vRealize Tools Integrating vRealize Automation and vRealize Log Insight Integrating vRealize Automation and vRealize Operations Manager Using vRealize Operations Manager to monitor vRealize Automation vRealize Automation Certificate Management Managing vRealize Automation certificates Creating certificate requests with vRealize Lifecycle Manager Using Microsoft Certificate Services to create vRealize Automation certificates Replacing vRealize Automation certificates Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware vRealize Automation: Troubleshooting [V8.6] training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware vRealize Automation: Troubleshooting [V8.6] course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for Experienced system administrators, system engineers, and system integrators Overview By the end of the course, you should be able to meet the following objectives:Describe the architecture of VMware Cloud on AWS, Deploy a VMware Cloud on AWS SDDC and virtual machines (VMs),Configure internal, external, and inter-SDDC networking, Describe and configure storage integrations and solutions for VMware Cloud on AWS,Configure a connection between an on-premises vSphere SDDC and a VMware Cloud on AWS SDDC,Configure the scale-up and scale-down of a VMware Cloud on AWS SDDC,Migrate virtual machines between on-premises vSphere and VMware Cloud on AWS SDDCs,Describe and configure disaster recovery solutions,Describe additional services that add value to a VMware Cloud on AWS SDDC,Describe lifecycle, troubleshooting scenarios, and support resources for a VMware Cloud on AWS SDDC This four-day, hands-on training course provides you with the knowledge, skills, and tools for deploying and managing a VMware Cloud? on AWS infrastructure. You explore the common use cases of the VMware Cloud on AWS infrastructure that allows you to modernize, protect, and scale applications based on VMware vSphere© that leverage AWS.In this course, you are introduced to various rapid and easy migration options for workloads based on vSphere to VMware Cloud on AWS. In addition, you are presented with VMware Cloud Disaster Recovery?, which is a Disaster Recovery as-a-service (DRaaS) solution, with fast recovery capabilities, that can be used to cost-effectively protect a broad set of your virtualized applications. Course Introduction Introductions and course logistics Course objectives Introduction to VMware Cloud on AWS Why choose VMware Cloud on AWS Management and operational structure VMware Cloud on AWS Platform and SDDC Deployment Preparation Getting started with VMware Cloud on AWS Preparing AWS infrastructure for a VMware Cloud on AWS deployment Setting up a VMware on Cloud AWS account Billing and pricing on VMware Cloud services Deploying and Scaling and SDDC Deploying and examining SDDC configurations Sizing the SDDC SDDC cluster management SDDC host management Optimizing and maintaining an SDDC cluster using Elastic DRS for VMware Cloud? on AWS Accessing and Analyzing vCenter Configurations Accessing vCenter Server in the Cloud SDDC from the public internet Creating virtual machines in the Cloud SDDC Analyzing HA, DRS, and resource pools settings in the SDDC Analyzing vSphere permissions Networking in VMware Cloud on AWS Internal SDDC network Networking and security options Inter-SDDC networking Storage on VMware Cloud on AWS vSAN storage in VMware Cloud on AWS Attaching external storage to a VM running on an SDDC Working with On-Premises vSphere Hybrid linked mode VMware Cloud on AWS migration solutions Virtual machine migration with VMware Hybrid Cloud Extension Maintaining and Troubleshooting VMware Cloud on AWS Accessing API with VMware Cloud on AWS Maintenance and support Common troubleshooting steps Disaster Recovery Solution Site Recovery add-on service VMware Cloud Disaster Recovery Using Other VMware Products with the SDDC VMware vRealize© Log Insight Cloud? VMware Horizon© with VMware Cloud on AWS VMware vRealize© Automation Cloud? add-on Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Cloud on AWS: Deploy, Configure, Manage 2021 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Cloud on AWS: Deploy, Configure, Manage 2021 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback

Sage 50 Courses: Overview Starting our Sage 50 Accounting courses will enhance your career potentials and give you the skills and knowledge you need to get started in Finance and Accountancy Industry. In Addition, our courses are designed to comply with AAT and Sage certification exams. Why wait, start a new direction to your career in Accountancy. According to statistics, the average salary for Accountants is over £50,000 (Source: Reed Salary Checker). In this sector, the employability rate is higher than in any other sector. Professional or Industry specific qualification