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Duration 3 Days 18 CPD hours Overview In this course you?ll learn how to: Containerize and deploy a new Python script Configure the deployment with ConfigMaps, Secrets and SecurityContexts Understand multi-container pod design Configure probes for pod health Update and roll back an application Implement services and NetworkPolicies Use PersistentVolumeClaims for state persistence And more In this vendor agnostic course, you will use Python to build, monitor and troubleshoot scalable applications in Kubernetes. Introduction Objectives Who You Are The Linux Foundation Linux Foundation Training Preparing Your System Course Registration Labs Kubernetes Architecture What Is Kubernetes? Components of Kubernetes Challenges The Borg Heritage Kubernetes Architecture Terminology Master Node Minion (Worker) Nodes Pods Services Controllers Single IP per Pod Networking Setup CNI Network Configuration File Pod-to-Pod Communication Cloud Native Computing Foundation Resource Recommendations Labs Build Container Options Containerizing an Application Hosting a Local Repository Creating a Deployment Running Commands in a Container Multi-Container Pod readinessProbe livenessProbe Testing Labs Design Traditional Applications: Considerations Decoupled Resources Transience Flexible Framework Managing Resource Usage Multi-Container Pods Sidecar Container Adapter Container Ambassador Points to Ponder Labs Deployment Configuration Volumes Overview Introducing Volumes Volume Spec Volume Types Shared Volume Example Persistent Volumes and Claims Persistent Volume Persistent Volume Claim Dynamic Provisioning Secrets Using Secrets via Environment Variables Mounting Secrets as Volumes Portable Data with ConfigMaps Using ConfigMaps Deployment Configuration Status Scaling and Rolling Updates Deployment Rollbacks Jobs Labs Security Security Overview Accessing the API Authentication Authorization ABAC RBAC RBAC Process Overview Admission Controller Security Contexts Pod Security Policies Network Security Policies Network Security Policy Example Default Policy Example Labs Exposing Applications Service Types Services Diagram Service Update Pattern Accessing an Application with a Service Service without a Selector ClusterIP NodePort LoadBalancer ExternalName Ingress Resource Ingress Controller Labs Troubleshooting Troubleshotting Overview Basic Troubleshooting Steps Ongoing (Constant) Change Basic Troubleshooting Flow: Pods Basic Troubleshooting Flow: Node and Security Basic Troubleshooting Flow: Agents Monitoring Logging Tools Monitoring Applications System and Agent Logs Conformance Testing More Resource Labs Additional course details: Nexus Humans Kubernetes for App Developers training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Kubernetes for App Developers course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for There is no specific prerequisite for the CDRP© course. However, participants who have at least three years' experience in a data centre and/or IT infrastructures will be best suited. Overview After completion of the course, the participant will be able to: 1. Understand the different standards and methodologies for risk management and assessment 2. Establish the required project team for risk management 3. Perform the risk assessment, identifying current threats, vulnerabilities and the potential impact based on customised threat catalogues 4. Report on the current risk level of the data centre both quantitative and qualitative 5. Anticipate and minimise potential financial impacts 6. Understand the options for handling risk 7. Continuously monitor and review the status of risk present in the data centre 8. Reduce the frequency and magnitude of incidents 9. Detect and respond to events when they occur 10. Meet regulatory and compliance requirements 11. Support certification processes such as ISO/IEC 27001 12. Support overall corporate and IT governance Introduction to Risk Management Risk management concepts Senior management and risk Enterprise Risk Management (ERM) Benefits of risk management Data Centre Risk and Impact Risk in facility, power, cooling, fire suppression, infrastructure and IT services Impact of data centre downtime Main causes of downtime Cost factors in downtime Standards, Guidelines and Methodologies ISO/IEC 27001:2013, ISO/IEC 27005:2011, ISO/IEC 27002:2013 NIST SP 800-30 ISO/IEC 31000:2009 SS507:2008 ANSI/TIA-942 Other methodologies (CRAMM, EBIOS, OCTAVE, etc.) Risk Management Definitions Asset Availability/Confidentiality/Integrity Control Information processing facility Information security Policy Risk Risk analysis/Risk assessment/Risk evaluation/ Risk treatment Threat/Vulnerability Types of risk Risk Assessment Software The need for software Automation Considerations Risk Management Process The risk management process Establishing the context Identification Analysis Evaluation Treatment Communication and consultation Monitoring and review Project Approach Project management principles Project management methods Scope Time Cost Cost estimate methods Context Establishment General considerations Risk evaluation, impact and acceptance criteria Severity rating of impact Occurrence rating of probability Scope and boundaries Scope constraints Roles & responsibilities Training, awareness and competence Risk Assessment - Identification The risk assessment process Identification of assets Identification of threats Identification of existing controls Identification of vulnerabilities Identification of consequences Hands-on exercise: Identification of assets, threats, existing controls, vulnerabilities and consequences Risk Assessment - Analysis and Evaluation Risk estimation Risk estimation methodologies Assessment of consequences Assessment of incident likelihood Level of risk estimation Risk evaluation Hands-on exercise: Assessment of consequences, probability and estimating level of risk Risk Treatment The risk treatment process steps Risk Treatment Plan (RTP) Risk modification Risk retention Risk avoidance Risk sharing Constraints in risk modification Control categories Control examples Cost-benefit analysis Control implementation Residual risk Communication Effective communication of risk management activities Benefits and concerns of communication Risk Monitoring and Review Ongoing monitoring and review Criteria for review Risk scenarios Risk assessment approach Data centre site selection Data centre facility Cloud computing UPS scenarios Force majeure Organisational shortcomings Human failure Technical failure Deliberate acts Exam: Certified Data Centre Risk Professional Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Duration 4 Days 24 CPD hours This course is intended for This course is intended for the person who has responsibility for daily system operations. Overview Send, display, and respond to messages Use the online help and reference materials Monitor and control job queues, active jobs, and output queues Create and change user profiles Use authorization lists and group profiles Start and stop Power Systems with IBM i Manage system devices, user display stations, and printers Save and restore objects and libraries Monitor job and history logs Diagnose a system problem Order, receive, and install PTFs This course enables a new system operator to develop basic to intermediate level skills needed for day-to-day operations of the Power System with IBM i Power Systems and IBM i concepts and overview . Reference material and support . Overview of 5250 emulation and help . Overview of System i Navigator . Overview of IBM Navigator for i . Messaging concepts . Messaging with 5250 emulation . Messaging with System i Navigator . Messaging with IBM Navigator for i . CL command concepts . CL commands with 5250 emulation . Concepts: Object, library, and the IFS . Object management with 5250 emulation . Object management with System i Navigator . Object management with IBM Navigator for i . Introduction to work management . Work management with 5250 emulation . Job control with 5250 emulation . Job control with System i Navigator . Job control with IBM Navigator for i . Print concepts . Print control with 5250 emulation . Print control with System i Navigator . Print control with IBM Navigator for i . Starting and stopping the system . System security concepts . System security with 5250 emulation . System security with System i Navigator . System security with IBM Navigator for i . System configuration overview . Configuration with 5250 emulation . Configuration with System i Navigator . Configuration with IBM Navigator for i . Save concepts . Save with 5250 emulation . Save with System i Navigator . Save with IBM Navigator for i . Restore concepts and overview . Problem determination with 5250 emulation . Problem determination with System i Navigator . Overview of the PTF process . PTFs with 5250 Emulation . Class summary . Additional course details: Nexus Humans AS24 IBM System Operator Workshop for IBM i training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AS24 IBM System Operator Workshop for IBM i course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course are as follows: Technical professionals, including system engineers, technical support personnel, channel partners, and resellers, who need to know how to deploy Cisco ASR 9000 Series routers in their network environment Overview Upon completing this course, the learner will be able to meet these overall objectives: Major features and benefits of a Cisco ASR 9000 Series router Major features and benefits of the Cisco IOS XR Software operating system Data flow through the Cisco ASR 9000 Series router Configure the Cisco ASR 9000, back out of configuration changes, and restore older versions of the configuration Install the Cisco IOS XR operating system, package information envelopes (PIEs), and software maintenance updates (SMUs) Enable multicast routing on a Cisco ASR 9000 Series router Configure Multiprotocol Label Switch-Traffic Engineering (MPLS-TE) on a Cisco ASR 9000 Series router Configure Layer 3 VPN services Configure Ethernet link bundles Configure local E-Line L2VPN Configure Ethernet over MPLS E-Line L2VPN Configure EoMPLS with pseudowire backup Configure local E-LAN L2VPN Configure link-based Ethernet operations, administration, and maintenance (E-OAM) Configure virtual private LAN service (VPLS) L2VPN Configure VPLS with Border Gateway Protocol (BGP) autodiscover Configure service-based connectivity fault management (CFM) Multiple Spanning Tree-Access Gateway (MST-AG) Configure Layer 2 multicast features Basic QoS implementation How to configure and verify network virtualization (nV) on the ASR 9000 series In this 4-day course, Cisco Aggregation Services Router 9000 Series Essentials (ASR9KE), you will learn about the features and functions of the Cisco ASR 9000 Series platforms. Through a combination of lecture and hands-on labs, you will gain an understanding of all major aspects of the platform, including hardware; software; Layer 2 and Layer 3 services; Layer 2 and Layer 3 multicast; operations, administration, and management (OAM); quality of service (QoS) features; and network virtualization. Course Outline Introduction to the Cisco ASR 9000 Aggregation Series Cisco ASR 9000 Hardware Cisco IOS XR Software Overview Cisco IOS XR Software Basics Cisco IOS XR Software Installation Cisco IOS XR Software Operations Cisco IOS XR Routing Protocols Layer 3 Multicast Cisco IOS XR MPLS Cisco IOS XR Layer 3 VPN Cisco ASR 9000 Layer 2 Architecture Cisco ASR 9000 Point-to-Point Layer 2 Services Cisco ASR 9000 Multipoint Layer 2 Services Cisco ASR 9000 Operations, Administration, and Maintenance Cisco ASR 9000 Layer 2 Multicast Cisco ASR 9000 QoS Cisco ASR 9000 Network Virtualization Additional course details: Nexus Humans Cisco ASR 9000 Aggregation Services Router Series Essentials v6.1 (ASR9KE) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco ASR 9000 Aggregation Services Router Series Essentials v6.1 (ASR9KE) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This is an intermediate level training course, designed for experienced Java developers and architects who need to identify, design, and implement web services. We will explore and apply the terminology, the specification, the processes and technologies specific to web services. Students should have at least a year of practical development experience with Java and servlets, and should be familiar with XML and JSON. Overview This 'skills-centric' course is about 50% hands-on lab and 50% lecture, designed to train attendees in core RESTful development skills, coupling the most current, effective techniques with the soundest industry practices. Working within in a hands-on learning environment, guided by our expert team, attendees will learn to: Understand and apply the basic concepts of REST Understand and intelligently discuss the similarities and differences between RESTful services and SOAP-based services Appreciate the security concerns associated with RESTful services Design, develop, and deploy real-world RESTful Services Effectively define and design endpoints Work with query parameters Determine the best format to use for exchanging data Understand the principles associated with HTTP methods and how to stay congruent to them Extend the semantics of the RESTful service beyond the HTTP methods Implement RESTful services using JAX-RS to Handle various HTTP methods Use different approaches for parameters Deal with content negotiation Work with different data formats including XML and JSON Handle exceptions Implement RESTful Java clients Develop JAX-RS Java clients using the JAX-RS 2.0 Client API Manage different Web targets Deal with content negotiation on the client Work with different data formats including XML and JSON Properly process server responses Implement JAX-RS Filters and Interceptors Intercept and manipulate service requests and responses Dynamically register interceptor to resources Understand the concept of NameBinding Discover asynchronous JAX-RS processing Implement an asynchronous JAX-RS service endpoint Register response listeners Geared for experienced Java developers, Java REST Essentials is a two day, lab-intensive services training course that introduces developers to the core concepts, principles, and Java implementations for RESTful services. Today's development environments are increasingly dominated by sophisticated tooling that makes the implementation of RESTful services less arduous. The proper design of these services is far more complex and demanding. Java RESTful Service Essentials focuses on providing an understanding of the fundamental principles and technologies that are used in building these services. This understanding is critical to being able to diagnose, troubleshoot, tune, and perform other lifecycle activities. Session: Working with REST Overview of REST Designing RESTful Services JAX-RS Lesson: Introduction to JAX-RS @Path: URI Matching JAX-RS Content Negotiation JAX-RS Request and Response JAX-RS Client API JAX-RS Filters and Interceptors Asynchronous JAX-RS Additional course details: Nexus Humans Java REST Essentials (TT7305) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Java REST Essentials (TT7305) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is designed for experienced integration specialists and senior-level developers with experience in application development, messaging middleware applications, and transport protocols such as HTTP and FTP. Overview Describe the features and uses of IBM App Connect Enterprise Develop, deploy, and test message flow applications Generate message flow applications from predefined patterns Use the IBM App Connect Enterprise Toolkit problem determination aids to diagnose and solve development and runtime errors Describe the function and appropriate use of IBM App Connect Enterprise processing nodes Write basic Extended Structured Query Language and Java programs to transform data Use the IBM Graphical Data Mapping editor to transform data Define, use, and test simple XML and Data Format Description Language (DFDL) data models Describe supported transport protocols and how to call them in message flows IBM App Connect Enterprise provides connectivity and universal data transformation in heterogeneous IT environments. It enables businesses of any size to eliminate point-to-point connections and batch processing, regardless of operating system, protocol, and data format. This course teaches you how to use IBM App Connect Enterprise to develop, deploy, and support message flow applications. These applications use various messaging topologies to transport messages between service requesters and service providers, and allow the messages to be routed, transformed, and enriched during processing. In this course, you learn how to construct applications to transport and transform data. The course explores how to control the flow of data by using various processing nodes, and how to use databases and maps to transform and enrich data during processing. You also learn how to construct data models by using the Data Format Description Language (DFDL) Course Outline Introduction to IBM App Connect Enterprise Application development fundamentals Exercise: Importing and testing a message flow Creating message flow applications Exercise: Creating a message flow application Connecting to IBM MQ Exercise: Connecting to IBM MQ Controlling the flow of messages Exercise: Adding flow control to a message flow application Modeling the data Exercise: Creating a DFDL model Processing file data Exercise: Processing file data Using problem determination tools and help resources Exercise: Using problem determination tools Exercise: Implementing explicit error handling Mapping messages with the Graphical Data Mapping editor Referencing a database in a message flow application Exercise: Referencing a database in a map Using Compute nodes to transform messages Exercise: Transforming data by using the Compute and JavaCompute nodes Processing JMS, HTTP, and web service messages Preparing for production Exercise: Creating a runtime-aware message flow Additional course details: Nexus Humans WM668G IBM App Connect Enterprise V11 Application Development training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the WM668G IBM App Connect Enterprise V11 Application Development course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Ideal candidates are Network Administrators who monitor and troubleshoot wireless networks, and Network and System Administrators responsible for installing and configuring network monitoring systems. Overview This hands-on course prepares you with the knowledge and experience required to install and use the AirWave Wireless Management Suite: AirWave Management Platform (AMP), RAPIDS, Visual RF, network health diagnostics, client troubleshooting, alerts and reporting.  In this course, you learn about AirWave?s capabilities in troubleshooting network health and client status via the various stages of association and authentication, as well as redundancy and master consoles for large networks. Introduction to AWMS Airwave Platform. Features and Benefits of AMP RAPIDS and Visual RF. Airwave products. Basic operations using AWMS Installing AWMS Installing AMP. Hardware requirements. Cent OS and AWMS software. Basic configuration steps. Upgrade AWMS software. Licensing AWMS. AWMS documentation Adding Device to AWMS Folders and Groups. Adding devices general process. Manually adding devices. Device discovery and managing device discovery. Moving a device to a folder. Troubleshooting IAP Organizaion and Groups Overview of IAP.Airwave integration. Golden configuration. IAP Organization options. IAP Whitelist Using Visual RF and Visual RF Plan Navigation. Setup. Heat-maps and location information. Import floorplan graphics. Plan deployments. Provision APs. Manage Visual RF performance Network Health Diagnostics page indicators. Network performance tabs. Source of issues. Network issues Troubleshooting Clients and Wireless Networks Searching for users and Diagnostics tab. Client issues. Network issues. AP issues. Switch/Controller issues. General Issues Rogue Detection and Using RAPIDS Why use RAPIDS. Threat Detection Methods. Rules. Classifications. IDS Events Report. New Rogue Devices Report. Visualization. PCI Compliance.WMS Offload Managing Administrative Access, Alerts, Triggers and Reporting Configure role-based administrative use access to the AMP system. Triggers. Alerts. Define and generate reports Scalability and Redundancy VM Redundancy. Failover for Redundancy. Master Console for large deployments. Multiple AMP Server deployments. Large Deployment example System Administration AMP Maintenance. Device Maintenance Wired Device Management Monitoring wired devices in AWMS. Wired device port and interface information. Wired device bandwith statistics and counters. Managing and configuring wired devices via AWMS templates AirWave Aruba Groups How AWMS configures devices. Using groups to control policies. Creating and controlling groups. Basic Group Design.Configuration Audits IAP Template Configuration Fetching a Template. Template Variables. Templates Configuration IAP GUI Configuration Golden configuration. GUI mode. GUI configuration Additional course details: Nexus Humans Managing Campus Networks with Aruba AirWave, Rev. 19.21 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Managing Campus Networks with Aruba AirWave, Rev. 19.21 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This programme has a simple objective: to help a sales team create and implementa comprehensive account development plan. If you want to earn strategic partner or preferred supplier status with your clients and customers then you need to add value to their business, consistently, and you can only do this if you have a plan - a key account management plan. This programme will help participants: Discover opportunities - through a deeper understanding of the customer's business Develop partnership - through a better 'value proposition' for the customer Increase repeat business - based on higher customer satisfaction Improve synergy - by getting everyone to 'sing from the same hymn sheet' Develop a collaborative account plan - validated by the customer and their own management Secure resources - management will align resources to execute soundly based account plans Win an increased share of 'customer wallet' - through systematic account development 1 The six principles of strategic account development Introduction to the PROFIT account development model:- Performance- Relationships- Objectives and goals- Feedback- Integration- Teamwork Practical account development strategies: overview and case studies 2 Performance Use practical tools to help you manage and measure account performance and success Design and build a monthly account dashboard for all sizes of account Prioritise and manage accounts and customers pro-actively and successfully, using proven planning tools Develop a cross-selling strategy to integrate products or solutions into the customer's business as closely as possible 3 Relationships How to build and manage key relationships within an account Qualifying and managing key influencers accurately Producing a 'relationship matrix' for each account quickly and easily Approaching and developing new contacts strategically Tools and techniques for successful tracking of contacts and call-backs Developing a coach or advocate in every customer organisation pro-actively 4 Objectives and goals Where are you now? - how to establish your competitive position within an account Know how to set, monitor and track key objectives for accounts over the short, medium and long term Selling against the competition - developing both long- and short-term sales strategies 5 Feedback - building loyal and satisfied customers The correct way to manage customer expectations and create listening loops within an account How to monitor and track your customer's perception and satisfaction with your organisation Building a personalised satisfaction matrix for each account Customer review meetings - best practice in building loyalty by regular joint planning events Understanding the concept of long-term customer value and the importance of adapting a customer-focused attitude 6 Integration How to integrate your products or solutions with the customer's business needs and processes Spot and react to early warning signals that may cause an account's loyalty to fade, reduce revenue or switch to a competitor Developing a loyalty strategy for key accounts or groups of smaller accounts Getting your message and strategy across to C-level contacts 7 Teamwork Working with others to achieve your account goals Gaining internal commitment from your organisation Managing and working with a virtual team Creating cross-departmental communication loops 8 Putting it all together Personal account reviews Personal learning summary and action plans

The aim of this programme is to provide current / prospective senior project managers with an in-depth review of the role and importance of project management in the organisation. It focuses on the strategic role of the project manager and aims to draw out the full scope of the role and how it impacts on project performance. The five key objectives of this programme are to enable the participants to: Identify the characteristics and attributes needed by project managers in ensuring the organisation is recognised as an industry leader in delivering successful projects Understand the full scope and impact of the project manager / leader's role in managing projects or programmes to maximise benefit to the business Define the hallmarks and skills required to manage significant business projects or project portfolios Develop an understanding of the skills required and their impact on the project through case study work and syndicate exercises Benefit from an effective forum for exchanging experience and fostering a sense of team spirit and mutual support between senior project managers DAY ONE 1 Introduction (Course sponsor) A vision of future opportunities and challenges The impact of project managers / leaders on future success 2 The determinants of success The contractor's perspective The client's perspective Success and failure: factors that determine the project outcome The impact of the project manager 3 Case study: Project Giotto How successful was this project? What were the primary factors that influenced the outcome? How relevant are these factors to current projects? Feedback and review 4 Project team exercise A practical exercise demonstrating the role of the project manager in managing the interfaces between the client, the project team and suppliers Review - what skills are required to be a 'world class' project manager? 5 The role of the Project Manager The role and skills of the 'world class' project manager The three key dimensions of effective project leadershipManaging influential stakeholdersManaging project performanceManaging the project team Project leadership skills appraisal (individual review) DAY TWO 6 Managing influential stakeholders Project management and the art of leadership Who are the influential stakeholders and how do they affect the project? What we need to do / not do, to build successful working relationships 7 Case study: Understanding the customer What are the likely problems the project manager will encounter? What should the project manager do to ensure an effective partnership? 8 Managing project performance Issues affecting commercial performance Joining up the project life-cycle: getting performance from inception to closure The roles of project manager, line manager and project sponsor 9 Project team exercise: Making the promise / delivering the promise An exercise demonstrating the commercial and team leadership skills needed by the project manager Review - what must the project manager do to optimise project performance? 10 Managing multi-functional project teams The challenges of building effective, multi-functional project teams Co-ordinating work across functional and organisational boundaries Maintaining strategic focus and balancing priorities 11 Making it happen Individual action planning Syndicate discussion 12 Course review and transfer planning (Course sponsor present) What will we do differently? How will we make it happen? Conclusion

Negotiation is an everyday challenge for some whether it be in the office, field or at home. Have you ever walked away from a situation thinking "if I'd only put my thoughts, side, opinion or words across better"? This 2-day course is perfect for managers, supervisors and sales people. It will focus on negotiation skills and the techniques that go with it. In this energy-charged provision you'll learn and practice negotiation, assertiveness and influencing techniques. Course Syllabus The syllabus of the Effective Communication and Influencing course is comprised of seven modules, covering the following: Module One An Introduction to Negotiation Assessment of your current sales and negotiation strengths and improvement areas What is negotiation? Identifying objectives and all factors affecting negotiation The negotiation model - the four stages Module Two The Preparation Stage The significance of preparation and why we need to prepare What do you need to prepare? Preparing a set of objectives: yours and theirs Understanding constants and variables Researching the other party Creating a "win-win" situation Preparing yourself for possible set-backs and objections Module Three The Discussion Stage The importance of rapport building Opening the negotiation The power of effective questioning techniques Improving your listening skills Controlling emotions Spotting the signs - non-verbal communication and voice clues Module Four The Proposing Stage Stating your opening position Responding to offers How to deal effectively with adjournments Module Five The Bargaining and Closing Stage Making concessions - the techniques Adopting key bargaining skills Dealing with objections and underhand tactics Closing techniques Confirming the agreement Creating long term, lasting commitment Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.