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Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Our intensive singing courses are greatly enjoyed by adults who are eager to boost their vocal abilities within a short period. You can either attend to work on a specific aspect of your voice or your overall vocal technique. Expect tremendous progress in a few days of focused studies.

Who is this course for? The 3D Printing Bespoke 1-on-1 Training Course is designed for individuals seeking personalized instruction and hands-on experience in the field of 3D printing. Click here for more info: Website Training: 40 hrs, split as per your availability. When: 9 a.m. to 7 p.m., Mon-Sat. Call 02077202581 to reserve. Live online, or in-person. Option A: AutoCAD 10 hrs, Rhino 16 hrs, Vray 4 hrs, Photoshop 4 hrs, 3D Printing 6 hrs Option B: AutoCAD 12 hrs, 3ds Max 16 hrs, Vray 4 hrs, Photoshop 4 hrs, 3D Printing 4 hrs.  Option A: AutoCAD, Rhino, Vray, Photoshop, 3D Printing (Total: 40 hours) AutoCAD (10 hours): Module 1: Introduction to AutoCAD (2 hours) Familiarization with AutoCAD interface and tools Creating, opening, and saving drawings Basic drawing and editing commands Module 2: Drawing and Editing (3 hours) Lines, circles, and arcs Polylines and polygons Modifying objects: Move, Copy, Rotate, and Scale Module 3: Precision Drawing (3 hours) Using coordinate systems Dimensioning and text Hatching and gradients Module 4: Advanced Tools (2 hours) Blocks and attributes Layers and object properties Creating layouts and plotting Rhino (16 hours): Module 1: Introduction to Rhino (2 hours) Navigating the Rhino interface Basic 2D and 3D modeling concepts Creating and manipulating objects Module 2: Advanced Modeling (6 hours) Modeling with curves and surfaces Editing and transforming geometry Building complex 3D structures Module 3: Visualization with Vray (4 hours) Understanding the Vray rendering engine Applying materials and textures Setting up lighting and cameras for realistic rendering Module 4: Presentation and Editing (2 hours) Exporting and sharing Rhino models Post-processing and enhancing designs Photoshop (4 hours): Module 1: Introduction to Photoshop (2 hours) Navigating Photoshop interface Image resolution and size Basic image editing tools Module 2: Image Editing and Enhancement (2 hours) Adjusting colors and tones Using layers and masks Retouching and image manipulation 3D Printing (6 hours): Module 1: Introduction to 3D Printing (2 hours) Basics of 3D printing technology Understanding file formats and requirements Module 2: Preparing 3D Models (2 hours) Model optimization for 3D printing Creating supports and rafts Ensuring successful prints Option B: AutoCAD, 3ds Max, Vray, Photoshop, 3D Printing (Total: 38 hours) AutoCAD (12 hours): Module 1: Introduction to AutoCAD (2 hours) Overview of AutoCAD interface and tools Creating, opening, and saving drawings Basic drawing and editing commands Module 2: Drawing and Editing (3 hours) Lines, circles, and arcs Polylines and polygons Modifying objects: Move, Copy, Rotate, and Scale Module 3: Precision Drawing (3 hours) Using coordinate systems Dimensioning and text Hatching and gradients Module 4: Advanced Tools (4 hours) Blocks and attributes Layers and object properties Creating layouts and plotting 3ds Max (16 hours): Module 1: Introduction to 3ds Max (2 hours) Exploring the 3ds Max interface Navigating viewports and objects Basic modeling techniques Module 2: 3D Modeling (6 hours) Creating and editing 3D objects Modifiers and deformations Working with shapes and splines Module 3: Visualization with Vray (4 hours) Setting up lights and cameras Rendering settings and options Post-production and compositing Photoshop (4 hours): Module 1: Introduction to Photoshop (2 hours) Navigating Photoshop interface Image resolution and size Basic image editing tools Module 2: Image Editing and Enhancement (2 hours) Adjusting colors and tones Using layers and masks Retouching and image manipulation 3D Printing (4 hours): Module 1: Introduction to 3D Printing (2 hours) Basics of 3D printing technology Understanding file formats and requirements Module 2: Preparing 3D Models (2 hours) Model optimization for 3D printing Creating supports and rafts Ensuring successful prints Training Duration: 40 hours Flexible Timings: Students can choose their preferred time slots based on our availability, operating from 9:00 am to 7:00 pm (Monday to Saturday). Pricing Details: Company Rate: £1200 (Plus 20% VAT) = £1440 inc VAT. Student, Self-Financed, and Live Online Rate: £1000 (Plus 20% VAT) = £1200 inc VAT. Who Should Enroll: This course caters to a wide range of individuals, including: Novices: Perfect for beginners unfamiliar with AutoCAD, 3ds Max, Adobe Photoshop, Rhino, Vray, and 3D printing, providing a solid foundational understanding. Architects and Interior Designers: Tailored insights for professionals seeking precision in enhancing their design skills, valuable for design firms. Industry Professionals: Establishes industry benchmarks, offering adaptable education applicable across sectors like interior design, architecture, and civil engineering. Learning Approach: Hands-On Practicality: Emphasizes practical, real-world skills through personalized one-on-one training, available in face-to-face or live online sessions. Step-by-Step Instruction: Experienced instructors guide you systematically through techniques using AutoDesk AutoCAD, Autodesk 3ds Max, Adobe Photoshop, and Trimble Sketchup. What You'll Receive: Certificate of Achievement: Upon completion, receive a certificate validating your expertise. Comprehensive Training Guide: Access an extensive PDF guide compatible with both Windows and MAC. Live Feedback: Connect with your tutor for real-time feedback during sessions and the option to record each session for future reference. Our Benefits: Price Assurance: Guaranteeing exceptional value for your career investment. Personalized Training: Tailored one-on-one sessions, adjusting to your learning pace and style. Flexible Scheduling: Choose your preferred training time and day, available Monday to Sunday, from 9 am to 8 pm. Lifetime Support: Ongoing email and phone support beyond the course completion. Computer Setup Assistance: We assist in configuring your computer for seamless software installation. Referral Benefits: Recommend a friend and enjoy discounts, including significant savings on group training courses. Advantages of Option A: Diverse Skill Enhancement: Acquire proficiency in AutoCAD, Rhino, Vray, Photoshop, and 3D Printing, expanding your skill repertoire. Career Opportunities: Access a wide range of career paths in design, architecture, and 3D printing fields, enhancing your professional prospects. Compelling Visualizations: Craft realistic and visually appealing 3D renderings using Vray, elevating the quality of your design presentations. Image Editing Expertise: Master the art of enhancing design projects with Photoshop, adding finesse to your creative work. Prototyping Prowess: Develop essential skills in 3D Printing, enabling you to create physical design prototypes for various applications. Advantages of Option B: Versatile Skill Mastery: Excel in AutoCAD, 3ds Max, Vray, Photoshop, and 3D Printing, gaining expertise in diverse areas of design and visualization. Career Advancement: Unlock opportunities in architecture, animation, and visualization fields, broadening your career horizons. High-Quality Renderings: Showcase your designs impressively with high-quality renderings generated through Vray, leaving a lasting impact on viewers. Image Editing Mastery: Polish your design concepts and presentations using advanced Photoshop techniques, ensuring your visuals are refined and professional. 3D Printing Expertise: Bring your digital designs to life across various industries, mastering the intricate art of 3D printing. Our training courses cater to both Mac and Windows operating systems and provide: Price Assurance: Ensuring the best value for your investment. Personalized Attention: Benefit from one-on-one training sessions tailored to your learning pace and style. Flexible Scheduling: Choose your preferred time and day for training sessions, available seven days a week from 9 am to 8 pm. Ongoing Support: Enjoy lifetime email and phone support, ensuring you're never alone on your learning journey. Technical Assistance: Receive guidance in configuring your computer for software installation, ensuring a seamless learning experience. Special Benefits: Avail special discounts when you refer a friend and significant savings on group training courses, maximizing the value of your training investment.

We are excited to announce the Online version of the Step by Step Course. It will include live demonstrations of the process that you will then follow. Unique opportunity to be guided step by step and experience meditative practice of icon painting.

Introduction to Diabetes (2-Day Course)Course Description:These two days of comprehensive training are designed for nurses, nurse associates, pharmacists, paramedics, and other Allied Healthcare Professionals (AHPs), and experienced healthcare assistants (HCAs) who are new to or fairly new to the field of diabetes care. If you've recently started seeing patients with diabetes, or are planning to; this course is tailored to provide you with the fundamental knowledge and skills required to confidently care for individuals with diabetes. The primary focus is on adults with Type 2 diabetes, although key recommendations and signposting for patients with Type 1 diabetes will also be covered.Diabetes presents a significant healthcare challenge, costing the NHS £10 billion each year and impacting patients and their families. Primary care professionals play a pivotal role in managing the ever-increasing numbers of people diagnosed with Type 2 diabetes. Good diabetes care is crucial and aligns with national and local policies supported by robust NICE guidance.These interactive days of learning will incorporate various methods, including case studies, to help you progress from basic knowledge to a more confident and positive approach in reviewing and managing patients with diabetes.Day One09.15 - Coffee and Registration09.30 - Introduction and Course Objectives09.45 - Setting the Scene: - Screening, Diagnosis, and Pre-Diabetes - Pathophysiology and Symptoms - Remission in Type 2 Diabetes10.45 - Coffee Break11.00 - Diet & Diabetes: - Healthy Eating - Carbohydrate Awareness - Range of Dietary Approaches - Weight Management Services01.00 - Lunch02.00 - Benefits of Activity02.15 - Foot Care and Diabetes02.45 - Organising Structured Diabetes Care in Practice: - QoF and the Annual Review - Care & Support Planning - 8 Care Processes and 3 Treatment Targets03.15 - Case Studies03.30 - Action Plan, Evaluation, and Resources03.45 - CloseDay Two09.15 - Coffee and Registration09.30 - Review Progress Since Day 109.45 - Non-Insulin Medications10.45 - Coffee Break11.00 - Medication Management01.00 - Lunch02.00 - Complications Associated with Diabetes02.45 - Hyperglycaemia, Hypoglycaemia, and Management of Illness03.15 - Blood Glucose and Ketone Monitoring03.30 - DVLA and Diabetes03.45 - Competencies, Training, Resources, and CloseKey Learning Outcomes for Both Days:Upon completing this course, participants will be able to:1. Explain the physiology of diabetes and differentiate between Type 1 and Type 2 diabetes.2. Discuss methods for diagnosing diabetes and provide information to individuals newly diagnosed with Type 2 diabetes.3. Describe approaches that support achieving remission in Type 2 diabetes.4. Explain basic advice related to a healthy diet, various dietary approaches, and carbohydrate awareness.5. Discuss the modes of action of commonly used non-insulin medications.6. Identify major complications that may arise in individuals with long-standing diabetes and measures to limit or prevent them.7. Describe key advice for patients regarding the recognition and appropriate treatment of hypoglycaemia.8. Discuss DVLA guidance concerning driving and diabetes.9. Explain the risks of acute hyperglycaemia and provide advice to patients on self-managing illness periods.10. Provide examples of referral pathways to other services such as weight management, secondary care, podiatry, structured education, activity, and psychological services.11. Describe the process of routine foot review and factors influencing diabetic foot risk status.12. Discuss local recommendations for the appropriate use of blood glucose and ketone monitoring.13. Explain the key components and processes of an annual diabetes review and a self-management plan.Join us for this comprehensive 2-day course via Zoom and enhance your ability to provide effective diabetes care within primary care settings.

train to teach mindfulness meditation for children and teens - professionally - mindfulness teachers

  Delivered in either Live Online (4 days) or in our Classroom (5 days), the ISO/IEC 27001 Lead Auditor training enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining an Information Security Management System (ISMS) based on ISO 27001. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process. About This Course   Based on practical exercises, you will be able to master audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution. After acquiring the necessary expertise to perform this audit, you can sit for the exam and gain the "ISO/IEC 27001 Lead Auditor' credential. By holding this Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to` audit organizations based on best practices.   The training course is based on both theory and best practices used in ISMS audits Lecture sessions are illustrated with examples based on case studies Practical exercises are based on a case study which includes role playing and discussions Practice tests are similar to the Certification Exam   The course is delivered both as a Live Online or Classroom environment, as follows; Day 1: Introduction to Information Security Management Systems (ISMS) and ISO/IEC 27001 Day 2: Audit principles, preparation and launching of an audit Day 3: On-site audit activities Day 4: Closing the audit and Examination   Learning Objectives Understand the operations of an Information Security Management System based on ISO/IEC 27001 Acknowledge the correlation between ISO/IEC 27001, ISO/IEC 27002 and other standards and regulatory frameworks Understand an auditor's role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011 Learn how to lead an audit and audit team Learn how to interpret the requirements of ISO/IEC 27001 in the context of an ISMS audit Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011   The exam covers the following competency domains:   Domain 1: Fundamental principles and concepts of an Information Security Management System (ISMS) Domain 2: Information Security Management System controls and best practices based on ISO/IEC 27002 Domain 3: Planning an ISMS implementation based on ISO/IEC 27001 Domain 4: Implementing an ISMS based on ISO/IEC 27001 Domain 5: Performance evaluation, monitoring and measurement of an ISMS based on ISO/IEC 27001 Domain 6: Continual improvement of an ISMS based on ISO/IEC 27001 Domain 7: Preparing for an ISMS certification audit Prerequisites   A foundational understanding of ISO/IEC 27001 and knowledge of audit principles.    What's Included?   Refreshments & Lunch (Classroom only) Course Slide Deck Official Study Materials CPD Certificate The Exam   Who Should Attend?   Auditors seeking to perform and lead Information Security Management System (ISMS) certification audits Managers or consultants seeking to master an Information Security Management System audit process Individuals responsible for maintaining conformance with Information Security Management System requirements Technical experts seeking to prepare for an Information Security Management System audit Expert advisors in Information Security Management Our Guarantee   We are an approved IECB Training Partner for all of our courses. You can learn wherever and whenever you want with our robust classroom and interactive online training courses. Our courses are taught by qualified practitioners with commercial experience. We strive to give our delegates the hands-on experience. Our courses are all-inclusive with no hidden extras.  The one-off cost covers the training, all course materials, and exam voucher. Our aim: To achieve a 100% first time pass rate on all our instructor-led courses. Our Promise: Pass first time or 'train' again for FREE. *FREE training and exam retake offered Accreditation Assessment     Delegates sit a combined exam, consisting of in-course quizzes and exercises, as well as a final 12 question, essay type exam on Day 4 of the course. The overall passing score is 70%, to be achieved within the 240 minute time allowance. Exam results are provided within 24 hours, with both a Certificate and a digital badge provided as proof of success.   Provided by   This course is Accredited by NACS and Administered by the IECB

This driver CPC course Vehicle Roadworthiness & Load Safety is suitable for LGV drivers only and will cover: Requirements, Walk Around Checks, Legal Requirements, Additional Checks, Safety Equipment, Defect Reporting, Maintenance, Prohibitions, Considerations Before Loading, Overloading, Load Distribution, Load Security, Vehicle Dimensions, Loading Equipment.

Duration 2 Days 12 CPD hours This course is intended for Any professionals who need to work effectively with others without direct authority, as well as mid- and upper-level executives and managers who would benefit from understanding the motivations of others to achieve successful results for the business. Overview Build workplace relationships based on mutual trust and respect Collaborate effectively through influence and persuasion Recognize and enhance your sources of personal power Choose and apply appropriate influence strategies Work with resistance to gain commitment and buy-in In this course, you will learn to become proficient in the art of persuasion, selecting and utilizing appropriate styles and strategies to have the most influential effect, as well as understanding how to protect yourself from being manipulated by others. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. An Influence Baseline Enabling Collaboration Facilitating Constructive Dialogue 2. Elements of Influence Focusing on the Outcome Seeing Influence as a Mental Equation Differentiating Influence from Manipulation 3. Power and Persuasion Developing and Using Power Sources Developing the Art of Persuasion Appealing to Integrity, Emotions, and Intellect Building Five Types of Trust Applying Five Principles of Influence 4. A Network of Influence Building a Purposeful Network Strategic Reputation Management Protecting Your Credibility 5. Applying Influence Strategies Adapting the Approach Identifying Thinking Differences Applying Strategies to Styles 6. Working With Resistance Encountering and Addressing Resistance Building Collaboration through Quality Dialogue Getting Results through Persistence and Persuasion Additional course details: Nexus Humans Extending Your Sphere of Influence training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Extending Your Sphere of Influence course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Learn what food intolerances are, how they differ from allergies, their effects on the body, and how good food hygiene and awareness can help you support safe eating.