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Telephone selling can be a challenge. It can be a pressured environment and sales professionals need to be able to maintain peak performance in order to meet - and preferably exceed - their targets. This programme will help make it easier for them. The expert trainer covers the whole process, to help participants see it from their customer's perspective. The focus is on how to use a practical understanding of sales psychology, and of the nature of the telephone sales conversation, to help make it easier for customers to buy. This programme will give your team the skills to: This course will help participants: Understand why people buy - and how that makes it easier to sell Manage the sales process better Steer their sales calls to a more positive outcome Recognise - and respond to - customer buying signals Meet and overcome objections Choose the most appropriate techniques for closing with confidence Enhance their resilience Improve their communication skills on the telephone 1 Introduction Aims and objectives Overview Self-appraisal of current skills and development areas 2 The sales approach What selling means Why selling is like nature 3 The telephone as an instrument of communication Qualities of the telephone How telephone communication differs from face-to-face Advantages and drawbacks of the telephone How to optimise selling over the telephone Communication techniques to help you stand out from the crowd 4 Creating a relationship Professional telephone etiquette Building a rapport Connecting with the customer so that they feel you are on the same wavelength 5 The structure of a sales call Opening the call - creating a positive first impression Effective questioning to gather information and establish need Identifying and presenting the features and benefits of the product or service Matching the benefits to customers' needs Recognising and responding to buying signals Anticipating, meeting and overcoming objections Closing the sale and asking for the order - different closing techniques The importance of testimonials - how to obtain them and when to use them 6 Listening skills The challenges of accurate listening How to enhance listening skills Ensuring the customer feels heard and understood through empathetic listening 7 Shaping and using a script Developing a script to increase levels of confidence Leaving the door open 8 Managing the campaign Organisation and call planning Identifying your target market group Planning who and when to call Logging constructive information 9 Personal management The importance of persistence Is there a time to back off? Stamina - optimising energy levels Bouncing back 10 Practising the new information Pulling the details together Practising in a supportive environment 11 Action planning Personal learning summary and action plan

Duration 4 Days 24 CPD hours This course is intended for Project administrators and ETL developers responsible for data extraction and transformation using DataStage. Overview Describe the uses of DataStage and the DataStage workflowDescribe the Information Server architecture and how DataStage fits within itDescribe the Information Server and DataStage deployment optionsUse the Information Server Web Console and the DataStage Administrator client to create DataStage users and to configure the DataStage environmentImport and export DataStage objects to a fileImport table definitions for sequential files and relational tablesDesign, compile, run, and monitor DataStage parallel jobsDesign jobs that read and write to sequential filesDescribe the DataStage parallel processing architectureDesign jobs that combine data using joins and lookupsDesign jobs that sort and aggregate dataImplement complex business logic using the DataStage Transformer stageDebug DataStage jobs using the DataStage PX Debugger This course enables the project administrators & developers to acquire the skills necessary to develop parallel jobs in DataStage. Students will learn to create parallel jobs that access sequential & relational data, and combine and transform the data. Course Outline Introduction to DataStage Deployment DataStage Administration Work with Metadata Create Parallel Jobs Access Sequential Data Partitioning and Collecting Algorithms Combine Data Group Processing Stages Transformer Stage Repository Functions Work with Relational Data Control Jobs

Duration 1 Days 6 CPD hours This course is intended for This course is intended for those with a basic understanding of Microsoft Windows and who need to learn foundational Word skills, such as creating, editing, and formatting documents; inserting simple tables and creating lists; and employing a variety of techniques for improving the appearance and accuracy of document content. Overview In this course, you will learn fundamental Word skills. You will: Navigate and perform common tasks in Word, such as opening, viewing, editing, saving, and printing documents, and configuring the application. Format text and paragraphs. Perform repetitive operations efficiently using tools such as Find and Replace, Format Painter, and Styles. Enhance lists by sorting, renumbering, and customizing list styles. Create and format tables. Insert graphic objects into a document, including symbols, special characters, illustrations, pictures, and clip art. Format the overall appearance of a page through page borders and colors, watermarks, headers and footers, and page layout. Use Word features to help identify and correct problems with spelling, grammar, readability, and accessibility. These days, most people take electronic word processing for granted. While we may still write out our grocery lists with pen and paper, we expect to use a computer to create the majority of our documents. It's impossible to avoid word-processing software in many areas of the business world. Managers, lawyers, clerks, reporters, and editors rely on this software to do their jobs. Whether you are an executive secretary or a website designer, you'll need to know the ins and outs of electronic word processing.Microsoft© Word is designed to help you move smoothly through the task of creating professional-looking documents. Its rich features and powerful tools can make your work easy, and even fun. In this course, you'll learn how to use Word on the desktop to create and edit simple documents; format documents; add tables and lists; add design elements andlayout options; and proof documents.Note: Most Office users perform the majority of their daily tasks using the desktop version of the Office software, so that is the focus of this training. The course material will alsoenable you to access and effectively utilize many web-based resources provided with your Microsoft 365 subscription. This includes brief coverage of key skills for using Word for theWeb and OneDrive. Helpful notes throughout the material alert you to cases where the online version of the application may function differently from the primary, desktop version.This course may be a useful component in your preparation for the Microsoft Word (Microsoft 365 Apps and Office 2019): Exam MO-100 and Microsoft Word Expert (Microsoft 365 Apps and Office 2019): Exam MO-101 certification exams. Lesson 1: Getting Started with Word Topic A: Navigate in Microsoft Word Topic B: Create and Save Word Documents Topic C: Edit Documents Topic D: Work with Word for the Web Lesson 2: Formatting Text and Paragraphs Topic A: Apply Character Formatting Topic B: Control Paragraph Layout Topic C: Align Text Using Tabs Topic D: Display Text in Bulleted or Numbered Lists Topic E: Apply Borders and Shading Lesson 3: Working More Efficiently Topic A: Make Repetitive Edits Topic B: Apply Repetitive Formatting Topic C: Use Styles to Streamline Repetitive Formatting Tasks Topic D: Customize the Word Environment Lesson 4: Managing Lists Topic A: Sort a List Topic B: Format a List Lesson 5: Adding Tables Topic A: Insert a Table Topic B: Modify a Table Topic C: Format a Table Topic D: Convert Text to a Table Lesson 6: Inserting Graphic Objects Topic A: Insert Symbols and Special Characters Topic B: Add Images to a Document Lesson 7: Controlling Page Appearance Topic A: Apply a Page Border and Color Topic B: Add Headers and Footers Topic C: Control Page Layout Topic D: Add a Waterm Lesson 8: Preparing to Publish a Document Topic A: Check Spelling, Grammar, and Readability Topic B: Preview and Print Documents Topic C: Use Research Tools Topic D: Check Accessibility Topic E: Dictate Text in a Document Topic F: Save a Document to Other Form Additional course details: Nexus Humans Microsoft Word for Office 365 (Desktop or Online) (v1.1) Part 1 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Microsoft Word for Office 365 (Desktop or Online) (v1.1) Part 1 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for business users and knowledge workers in a variety of roles and fields who have competence in a desktop-based installation of the Microsoft Office 2010 or 2013 edition of the Microsoft Office productivity suite, and who are now extending Microsoft Office to a collaborative cloud-based Office 365 environment. Overview In this course, you will build upon your knowledge of the Microsoft Office desktop application suite to work productively in the cloud-based Microsoft Office 365 environment.You will:- Sign in, navigate, and identify components of the Office 365 environment.- Create, edit, and share documents with team members using Word Online, Excel Online, PowerPoint Online, and Microsoft SharePoint.- Collaborate and work with colleagues using the Team, Planner, and Yammer apps.- Use email and manage contacts with Outlook on the web.- Use instant messaging with Skype for Business.- Conduct online meetings with Skype for Business. This course is an introduction to Microsoft© Office 365© with Skype© for Business in a cloud-based environment. It can be used as an orientation to the full suite of Office 365 cloud-based tools, or the Skype for Business lessons can be presented separately in a seminar-length presentation with the remaining material available for later student reference. Getting Started Sign In to Office 365 Navigate the Office 365 Environment Collaborating with Shared Files Work with Shared Documents in SharePoint Edit Documents in Office Online Collaborate on the SharePoint Site Work with OneDrive for Business and Delve Using Productivity Apps Work with Productivity Apps in Combination Broadcast Messages with Yammer Collaborate with the Teams App Manage Tasks with the Planner App Using Outlook on the Web Send and Receive Email Manage Contacts Schedule Appointments Personalize Outlook on the Web Communicating with Skype for Business Overview of Skype for Business Use Instant Messaging Make Voice and Video Calls Using Skype for Business Meetings Initiate Meetings Use Meeting Controls and Options Customize Skype for Business Additional course details: Nexus Humans Office 365 Web Apps (with Skype for Business) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Office 365 Web Apps (with Skype for Business) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this class are Application Consultants, Business Process Architects, Business Process Owners/Team Leads/Power Users, and Program/Project Managers Overview Explore settings to map requirements in the area of Sales and Distribution (S&D) that require knowledge of cross-application Customizing functionsUnderstand and consider complex relationships in mapping organizational structuresConfigure and adapt special functions like copy control, text control, output controlUnderstand system modification options and personalization techniques This course is ideal for students who are requiring detailed cross-application configuration knowledge to map requirements integrated to sales and distribution. Copy Control Modifying Copy Control Text Control Identifying Text Sources Configuring Text Control Output Adjusting Output Determination Adjusting Output Types Using PDF-Based Forms in the Sales Process Enhancements & Modifications Using Enhancement Technology Adjusting the Screen Setup of a Transaction Using Table Controls Adjusting Lists in Sales and Distribution Controlling Customer Master Data Using Account Groups Adjusting the Screen Setup of a Transaction Using Transaction Variants Adding New Fields Performing System Modifications Using Classic Enhancement Technology Performing System Modifications Using the Enhancement Framework Additional course details: Nexus Humans SCM650 SAP Cross-Functional Customizing in Sales and Distribution training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SCM650 SAP Cross-Functional Customizing in Sales and Distribution course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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In today's fast-moving competitive environment, sales are often made or lost on the strength of a telephone conversation or a brief email. This means that not only is customer service everyone's responsibility - so is sales. Customer service staff are failing the customer if they don't think about sales. And sales staff are failing customers if they don't think about service. And anyone failing a customer is failing both themselves and their employer. Too often, customer service staff feel neither capable nor empowered to recognise or capitalise upon a sales opportunity. Too often, sales people pursue the short-term opportunity at the expense of the bigger picture. The good news is - it doesn't have to be this way! Sales and customer service skills can be acquired, developed and polished just like any other skill. This tried-and-tested programme shows you how to do it. As a result of this course, participants will be able to: Take control of a customer conversation, with confidence Refresh and polish their customer service and sales performance Recognise and develop a sales opportunity Engage the customer and build rapport Identify a customer's needs Match the customer's needs to the organisation's products or services Handle objections confidently Ask for the order At the end of the workshop each participant will have developed their own action plan for developing and using their skills in the workplace. 1 Introduction Course overview, objectives and introductions 2 Serving or selling? Feelings and attitudes - How we can affect the outcome by our feelings and behaviour What is selling? - Selling is helping people to buy, identifying the opportunities that exist within the conversation to develop the customer's interest in our products or services 3 Developing the right skills Communication- The impact of body language, voice tone and words- How to make the best impression on the customer and create a 'buying environment' Rapport-building- What makes a good working relationship?- What do customers look for when they call us?- How can we match their expectations in terms of our own interpersonal skills? Relating to different types of people by identifying and matching their communication style on the telephone 4 Making it easy for the customer Starting it right- Opening the conversation positively- Building rapport- How to develop interest in our products or services Gaining and clarifying information- Questioning skills and questioning style- What do we need to know from the customer?- How can we use that information in the conversation? Active listening- The most under-rated skill of all- Picking up on the 'Golden Moments' when a customer shows they may be interested Presenting information confidently- Knowing the benefits of our products or services- How to tell the customer what they need to know in order to enable them to buy Closing on a positive note- When and how to ask for commitment Dealing with the customer's objections and concerns in a positive manner 5 Course summary and action plans Review of main learning points Presentation of personal action plans

Medication Awareness training is mandatory for all staff who are prompting or assisting clients to take their medications. About this event Medication Awareness training is for staff who have had never taken part in Medication training before or staff returning to the profession. By the end of the course, you will be able to: Understand medication types and uses Learn legal and ethical responsibilities Master medication administration procedures Know proper storage and disposal methods Recognize and respond to adverse effects Develop communication and record-keeping skills Apply person-centred approaches Conduct risk assessments. Location for delegates attending in person Online via Teams 0798 999 5180. sales@chcaretraining.co.uk Before you book: Please do not send along staff who have just worked a nightshift or who will be visiting clients immediately before or immediately after a training session. People arriving tired, stressed or late cannot gain the most benefit from a training course. We reserve the right to turn away individuals too exhausted to focus on the training or staff who turn up late for a course and disturb the flow of the proceedings. All CH Care Training courses are fully inclusive, but if you have any concerns about a member of staff's ability to participate because of physical, sensory or learning differences then please let us know in confidence in advance, so that we may make the appropriate adjustments. Cancellations CH Care Training operates a sliding scale of cancellation; If you cancel more than two weeks before the start date of a course, you can ask for a full refund, to change the names of the delegates being sent along, or to transfer a delegate to another training date. If you give less than two weeks but more than one week's notice of cancellation, 50 percent of the booking can be refunded. If you cancel less than a week from the training delivery date we wont be able to refund. There are no refunds for staff who do not turn up on the day of the training course. If CH Care Training needs to change the date or cancel a course for any reason we will give you the maximum notice we can. In exceptional circumstances we may cancel a course due to extreme weather or circumstances at the training venue. You will be offered a full refund or the opportunity to transfer your booking to an alternative date. Please ask your staff to read the following guidance before they attend the course: Arriving at the Venue The course will start promptly so please arrive at least 15 minutes before the start time of the training to allow plenty of time to use the toilet, and be seated ready for the start of the course. You can call Training direct on 0798 999 5180 if you are struggling to arrive on time. Please note that the meeting will be locked to late arrivals 10 minutes after the actual course starts. When you arrive please come into Reception and a member of staff will come to book you in prior to directing you to the training room. This room is located on the ground floor and is wheelchair accessible. Covid-Secure Premises Please do not attend the course if you have symptoms of Covid or are feeling unwell. During the course As this is a working environment please ensure you allow the necessary time and focus to get the best from the material being presented. Please bring pen and paper to make notes during the course. Our training sessions are fun and very interactive. We will encourage plenty of comments, points of view and the sharing of lived experiences. Delegates should not share any sensitive information about a client or organisation. Our session agreement asks delegates to maintain confidentiality about individuals and organisations and to respect the views of others on the course. All CH Care Training courses are inclusive, but if you have any concerns about your ability to participate, such as sensory or learning differences then please let the Trainer know in confidence before the start of a course, so that they may make the appropriate adjustments. If the course contains practical elements such as Moving & Handling or First Aid, then please wear appropriate clothing to take part in these activities. You will be asked confidentially if you have any health concerns that could prevent you from taking part in the practical activities. Please let a Trainer know if you have any concerns about taking part in the practical courses. Refreshments are provided for free. Please bring a packed lunch for any full-day courses. After the course We will email you a pdf of the course once the training has finished and we have checked that everyone was able to join. If your Manager booked you onto the course using your work or personal email, or if you book yourself onto a course, you will receive the pdf directly. If your Manager booked you onto the course using your organisation’s email address a copy of the course will be available on request from your Manager. We will also email a link to an online evaluation and we ask that you please fill this in and return it to us so that we can continue to improve our services. All of our evaluations are gathered anonymously. If you have any questions, please contact Training on 0798 999 5180 or email sales@chcaretraining.co.uk.

Medication Awareness training is mandatory for all staff who are prompting or assisting clients to take their medications. About this event Medication Awareness training is for staff who have had never taken part in Medication training before or staff returning to the profession. By the end of the course, you will be able to: Understand medication types and uses Learn legal and ethical responsibilities Master medication administration procedures Know proper storage and disposal methods Recognize and respond to adverse effects Develop communication and record-keeping skills Apply person-centred approaches Conduct risk assessments. Location for delegates attending in person Online via Teams link Before you book: Please do not send along staff who have just worked a nightshift or who will be visiting clients immediately before or immediately after a training session. People arriving tired, stressed or late cannot gain the most benefit from a training course. We reserve the right to turn away individuals too exhausted to focus on the training or staff who turn up late for a course and disturb the flow of the proceedings. All CH Care Training courses are fully inclusive, but if you have any concerns about a member of staff's ability to participate because of physical, sensory or learning differences then please let us know in confidence in advance, so that we may make the appropriate adjustments. Cancellations CH Care Training operates a sliding scale of cancellation; If you cancel more than two weeks before the start date of a course, you can ask for a full refund, to change the names of the delegates being sent along, or to transfer a delegate to another training date. If you give less than two weeks but more than one week's notice of cancellation, 50 percent of the booking can be refunded. If you cancel less than a week from the training delivery date we wont be able to refund. There are no refunds for staff who do not turn up on the day of the training course. If CH Care Training needs to change the date or cancel a course for any reason we will give you the maximum notice we can. In exceptional circumstances we may cancel a course due to extreme weather or circumstances at the training venue. You will be offered a full refund or the opportunity to transfer your booking to an alternative date. Please ask your staff to read the following guidance before they attend the course: Arriving at the Venue The course will start promptly so please arrive at least 15 minutes before the start time of the training to allow plenty of time to use the toilet, and be seated ready for the start of the course. You can call Training direct on 0798 999 5180 if you are struggling to arrive on time. Please note that the meeting will be locked to late arrivals 10 minutes after the actual course starts. When you arrive please come into Reception and a member of staff will come to book you in prior to directing you to the training room. This room is located on the ground floor and is wheelchair accessible. Covid-Secure Premises Please do not attend the course if you have symptoms of Covid or are feeling unwell. During the course As this is a working environment please ensure you allow the necessary time and focus to get the best from the material being presented. Please bring pen and paper to make notes during the course. Our training sessions are fun and very interactive. We will encourage plenty of comments, points of view and the sharing of lived experiences. Delegates should not share any sensitive information about a client or organisation. Our session agreement asks delegates to maintain confidentiality about individuals and organisations and to respect the views of others on the course. All CH Care Training courses are inclusive, but if you have any concerns about your ability to participate, such as sensory or learning differences then please let the Trainer know in confidence before the start of a course, so that they may make the appropriate adjustments. If the course contains practical elements such as Moving & Handling or First Aid, then please wear appropriate clothing to take part in these activities. You will be asked confidentially if you have any health concerns that could prevent you from taking part in the practical activities. Please let a Trainer know if you have any concerns about taking part in the practical courses. Refreshments are provided for free. Please bring a packed lunch for any full-day courses. After the course We will email you a pdf of the course once the training has finished and we have checked that everyone was able to join. If your Manager booked you onto the course using your work or personal email, or if you book yourself onto a course, you will receive the pdf directly. If your Manager booked you onto the course using your organisation’s email address a copy of the course will be available on request from your Manager. We will also email a link to an online evaluation and we ask that you please fill this in and return it to us so that we can continue to improve our services. All of our evaluations are gathered anonymously. If you have any questions, please contact Training on 0798 999 5180 or email sales@chcaretraining.co.uk.

Duration 5 Days 30 CPD hours This course is intended for Application Consultants, Business Analysts, and Solution Architects. Overview Gain a detailed knowledge of using the functions and customizing settings in sales. This course is ideal for students requiring detailed knowledge about customizing of sales processes and basic functions. Introduction to the Sales and Distribution Process Processing Sales Documents Enterprise Structures in Sales and Distribution Setting Up Enterprise Structures Sales Order Processing Identifying Sources of Document Data Using Additional Functions During Sales Order Processing Sales Document Customizing Controlling Sales Processes Defining Sales Document Types Applying Item Categories Interpreting the Item Category Determination Using Bills of Material in Sales Documents Applying Schedule Line Categories Interpreting the Schedule Line Category Determination Data Flow Interpreting the Document Flow of Sales Processes Setting Up the Copying Control Special Business Processes Executing Special Business Processes Incomplete Documents Handling Incomplete Documents Setting Up an Incompletion Procedure Business Partners Using Partner Functions in Sales and Distribution Processes Setting Up Partner Determination Procedures Outline Agreements Using Different Types of Outline Agreements Interpreting the Set-Up of Value Contracts Setting Up Specific Contract Data Material Determination Setting Up Material Determination Material Listing and Exclusion Setting Up Master Data for Material Listing / Exclusion Free Goods Setting Up the Determination of Free Goods Sales Scenarios Setting Up a Cash Sales Scenario Controlling the Usage of Bills of Material in a Sales Order Setting Up a Material Determination Scenario Additional course details: Nexus Humans SCM605 SAP Sales Processing in SAP ERP training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SCM605 SAP Sales Processing in SAP ERP course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.