3013 Courses delivered Live Online

Course Overview This Personal Assistant (PA) course is designed to provide learners with essential skills and knowledge to excel in a variety of administrative roles. Covering everything from business communication to organisational skills, this course ensures learners are equipped to manage office duties efficiently, support executives, and contribute to the smooth running of an organisation. By completing this course, learners will gain a solid understanding of the core functions of a PA, enabling them to confidently take on responsibilities in any professional setting. Course Description The course delves into key areas including business telephone etiquette, managing travel arrangements, organising meetings, and developing effective communication skills. Learners will explore the nuances of record-keeping, minute-taking, and scheduling, essential for ensuring a well-structured office environment. With a strong emphasis on time management, organisational skills, and business writing, this course prepares learners to confidently manage multiple tasks and responsibilities in fast-paced work environments. By the end, learners will have developed the ability to enhance productivity and support executive operations effectively. Course Modules Module 01: Introduction to Personal Assistant Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meetings and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10: Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash Module 15: Introduction to Minute Writing Module 16: Preparation for Minute Taking Module 17: The Meeting Structure Module 18: Minute Meeting, Decision and Action Module 19: Roles and Responsibility of Minute Taker Module 20: Tips for Minute Taking Module 21: Technology in Minute Taking Module 22: Building Confidence (See full curriculum) Who is this course for? Individuals seeking to enhance their administrative skills. Professionals aiming to advance their career as a Personal Assistant. Beginners with an interest in office management and administrative roles. Anyone interested in developing organisational and communication skills. Career Path Personal Assistant Executive Assistant Administrative Assistant Office Manager Office Administrator Executive Support Specialist

Course Overview The "Store Assistant" course offers learners an in-depth understanding of the retail sector, covering essential aspects such as customer service, store management, and retail operations. By completing this course, learners will gain the skills necessary to effectively contribute to the day-to-day operations of a retail environment. The course will also equip them with knowledge of retail management practices, customer interaction strategies, and industry regulations. Learners will come away with a comprehensive understanding of the role and the ability to enhance their professional practice in a retail setting, making them well-prepared for a variety of store assistant positions. Course Description This course is designed to provide learners with essential knowledge and skills for a career as a store assistant. Topics include the roles and responsibilities of store assistants, the basics of retail management, and how to effectively manage customer relationships. Learners will explore visual merchandising, consumer behaviour, and the psychological aspects of retail, along with understanding how to interact with suppliers. Additionally, the course covers relevant retail legislation to ensure compliance in day-to-day operations. Through a structured curriculum, learners will gain insights into managing a retail store, enhancing customer experiences, and applying effective store strategies to improve business outcomes. The course is ideal for those seeking to develop a strong foundation in retail roles and prepare for a successful career in the industry. Course Modules Module 01: Introduction to Store Assistant Module 02: Roles and Responsibilities of a Store Assistant Module 03: Introduction to Retail Management Module 04: Managing a Retail Store Module 05: Visual Merchandising Module 06: Consumer Behaviour Module 07: Dealing with Customers Module 08: Dealing with Suppliers Module 09: Store Psychology Module 10: Legislations Related to Retail (See full curriculum) Who is this course for? Individuals seeking to start a career in retail. Professionals aiming to enhance their retail management skills. Beginners with an interest in customer service and retail operations. Anyone looking to understand retail environments and store dynamics. Career Path Store Assistant Retail Associate Retail Manager Visual Merchandiser Customer Service Representative Retail Supervisor Supply Chain Assistant

Course Overview Unlock the captivating world of gemstones with this comprehensive course in Gemology. Whether you're interested in gemstones for personal enrichment or professional growth, this course provides a solid foundation in the study of gems, from their origins to their classification. You will explore how gemstones are formed, their unique properties, and how they are categorised and evaluated. The course also delves into the science behind colour, clarity, and other features that determine gemstone quality. By the end of the course, learners will gain the knowledge to identify different gemstones and understand their characteristics in line with global standards. This is an ideal starting point for anyone fascinated by the aesthetics and structure of gems and looking to explore potential roles in the gem and jewellery sectors. Course Description This Gemology course takes learners on a detailed journey through the fascinating science of gemstones. Beginning with an introduction to gemology, the curriculum covers the natural formation of gems, the role of colour, and the ways in which gems are cut and shaped for presentation. Learners will examine the essential criteria used for gem testing, along with how to calculate gemstone weight and assess their quality. The course also highlights various precious gemstones, providing insight into their history, value, and market significance. Delivered in a structured and accessible format, this course helps learners build a solid understanding of gemological concepts and terminology. It serves as a stepping stone for those interested in further study or seeking roles in the jewellery, appraisal, or gem certification industries. Course Modules: Module 01: Introduction to Gemology Module 02: Formation of Gems Module 03: Colour Module 04: Fashioning Module 05: Gem Testing Module 06: Weight and Measurement Module 07: Precious Gemstones (See full curriculum) Who is this course for? Individuals seeking to understand the science and classification of gemstones. Professionals aiming to enhance their knowledge for gem appraisal or jewellery roles. Beginners with an interest in gemology, jewellery design, or mineralogy. Collectors, jewellery retailers, and enthusiasts wanting to build foundational knowledge. Career Path Gemologist Jewellery Appraiser Jewellery Retail Specialist Gemstone Buyer or Seller Auction House Assistant Jewellery Designer (with focus on gem selection)

Course Overview The Criminal Psychology and Profiling course offers an insightful exploration into the psychological underpinnings of criminal behaviour and the art of criminal profiling. Learners will develop a strong foundation in understanding the minds of offenders, the impact of mental health disorders, and the various methods used to classify and investigate crime. Through studying forensic science, behavioural analysis, and victimology, participants will be equipped with the theoretical knowledge and analytical techniques needed to interpret criminal behaviour. Upon completion, learners will possess a deeper appreciation of how criminal psychology informs investigative strategies, legal processes, and crime prevention efforts, positioning them for further study or professional growth in this fascinating field. Course Description This course delves into the intricate relationship between psychology and criminal behaviour, offering a comprehensive study of mental disorders, forensic science applications, and profiling methodologies. Learners will examine the classification of crime, the phases of offender profiling, and the importance of victimology within investigations. The course also provides an overview of the criminal justice system in England and Wales, ensuring a contextual understanding of the legal framework surrounding criminal cases. Designed to strengthen analytical and critical thinking abilities, this programme encourages learners to apply logical reasoning and metacognitive strategies to criminal profiling. By the end of the course, participants will have cultivated a well-rounded skill set valuable for careers in criminal psychology, forensic science, and investigative fields. Course Modules Module 01: Understanding Criminal Psychology Module 02: Influence of Mental Disorders Module 03: Classification of Crime Module 04: Forensic Science Module 05: Criminal Profiling: Science, Logic and Metacognition Module 06: Phases of Profiling Module 07: Offender Profiling: Pragmatic Solution and Behavioural Investigative Advice Module 08: Victimology Module 09: The Criminal Justice System in England and Wales (See full curriculum) Who is this course for? Individuals seeking to understand criminal behaviour and profiling methods. Professionals aiming to enhance their expertise in psychology, criminology, or investigative roles. Beginners with an interest in forensic psychology, crime analysis, or criminal justice. Anyone aspiring to explore a career pathway in criminal psychology, forensic science, or legal support services. Career Path Criminal Psychologist Forensic Psychologist Behavioural Analyst Crime Analyst Offender Profiler Criminal Investigator Legal Assistant within criminal law practices Victim Support Worker

Course Overview The "Handyperson/Handyman (From Basic Tools to Plumbing, Painting and Decorating)" course is designed to provide learners with a comprehensive understanding of a wide range of essential skills. This course covers everything from basic tool usage to more advanced tasks such as plumbing, painting, decorating, and general maintenance. Learners will gain the confidence to undertake various home improvement projects, enhance their professional toolkit, and apply their new skills in everyday situations. By the end of the course, learners will have developed a strong foundation in essential handyperson tasks and be well-equipped to handle minor repairs and maintenance work across different environments. Course Description In this course, learners will explore an extensive range of handyperson skills, beginning with the fundamentals of basic tools and equipment. They will progress to more complex topics such as electrical work, plumbing, and general carpentry. The course covers crucial areas such as appliance repair, wall and floor maintenance, as well as painting and decorating techniques. Learners will gain valuable knowledge of health and safety practices, ensuring they work efficiently and safely. This course is designed to provide learners with a solid skill set that can be applied across a wide range of tasks, from minor repairs to larger construction projects. Throughout the course, learners will be guided on how to establish their own handyperson business, providing them with essential entrepreneurial knowledge to further their career. Course Modules Module 01: Introduction to Handyperson Module 02: Basic Tools and Equipment Module 03: Electrical Work Module 04: Plumbing Skills Module 05: Appliances Module 06: General Carpentry Module 07: Basic Maintenance Skills Module 08: Walls and Floors Module 09: Painting and Decorating Module 10: Drilling, Tiling and Welding Module 11: Construction Projects Module 12: Health and Safety at Work Module 13: Starting Own Business for Handyperson (See full curriculum) Who is this course for? Individuals seeking to develop diverse handyperson skills Professionals aiming to expand their knowledge in home improvement and maintenance Beginners with an interest in the construction or maintenance industry Anyone looking to start their own handyperson business or freelance career Career Path Handyperson Maintenance Technician Property Manager Independent Handyman/Handyperson DIY Consultant Home Improvement Specialist Construction Worker Small Business Owner (Handyperson Services)

Course Overview This comprehensive Data Analytics course provides an in-depth exploration of data analysis, covering the essential principles and techniques used to extract valuable insights from data. Learners will engage with core concepts, such as data mining, statistical analysis, and visualisation, enabling them to make informed decisions and drive business outcomes. By the end of the course, participants will have the skills to analyse and interpret data, apply analytical tools effectively, and present their findings clearly. This course equips learners with the necessary tools to understand and leverage data in various professional settings, adding significant value to their career prospects. Course Description The Data Analytics course covers a wide range of topics, including the fundamentals of data analysis, statistical methods, and various data visualisation techniques. Learners will explore essential tools such as Excel and specialised software, while gaining a deep understanding of how to collect, store, and process data effectively. Emphasis is placed on developing the analytical mindset required to interpret data accurately and draw actionable insights. This course is designed to ensure learners can confidently navigate the world of data analytics and apply their knowledge in diverse industries, enhancing their problem-solving and decision-making abilities. Course Modules Module 01: Introduction to the World of Data Module 02: Basics of Data Analytics Module 03: Statistics for Data Analytics Module 04: Actions Taken in the Data Analysis Process Module 05: Gathering the Right Information Module 06: Storing Data Module 07: Data Mining Module 08: Excel for Data Analytics Module 09: Tools for Data Analytics Module 10: Data-Analytic Thinking Module 11: Data Visualisation That Clearly Describes Insights Module 12: Data Visualisation Tools (See full curriculum) Who is this course for? Individuals seeking to enhance their analytical skills for data-driven decision-making. Professionals aiming to transition into data analytics or enhance their data-related roles. Beginners with an interest in understanding data and its applications across industries. Business professionals seeking to leverage data for strategic growth. Career Path Data Analyst Business Intelligence Analyst Data Scientist Market Research Analyst Operations Analyst Financial Analyst Business Analyst Data Visualisation Specialist

Course Overview: This course on Decision Making and Critical Thinking offers a comprehensive exploration of how to develop and apply critical thinking skills in both personal and professional contexts. Learners will gain the ability to analyse complex situations, make well-informed decisions, and approach problems with a logical mindset. By the end of this course, participants will have a clear understanding of critical thinking principles, decision-making processes, and how to apply these techniques effectively in various scenarios. The course is designed to enhance problem-solving capabilities and promote more thoughtful, reasoned approaches to decision-making. Course Description: The Decision Making and Critical Thinking course covers a wide range of essential topics, including understanding the key components of critical thinking, identifying and overcoming common barriers, and exploring decision-making strategies. Learners will delve into how to evaluate claims, the benefits of critical thinking, and the practical applications of these skills in real-world situations. With engaging lessons and interactive content, participants will develop the cognitive tools needed to think critically, solve problems, and make decisions that are both informed and objective. Key areas of focus include problem-solving techniques, critical thinking strategies, and the structured decision-making process. Upon completion, learners will be equipped to make more effective decisions and analyse situations with a critical mindset. Course Modules: Module 01: Introduction to Critical Thinking Module 02: Critical Thinking and the Judgment of Claims Module 03: Benefits and Barriers of Critical Thinking Module 04: Importance of Critical Thinking Module 05: Recognising a Critical Thinker Module 06: What Are the Critical Thinking Steps? Module 07: Critical Thinking Strategies Module 08: Problem-Solving Through Critical Thinking Module 09: Decision Making with Critical Thinking (See full curriculum) Who is this course for? Individuals seeking to improve their decision-making skills. Professionals aiming to enhance their critical thinking abilities. Beginners with an interest in logic, problem-solving, and decision-making. Anyone looking to develop a more analytical and structured approach to challenges. Career Path: Analyst roles in business, marketing, and consulting. Leadership positions requiring strategic decision-making. Project management and operations management positions. Careers in education, research, or policy analysis. Roles in human resources, where critical thinking is key to recruitment and development.

Course Overview This comprehensive course is designed to provide a well-rounded understanding of GDPR compliance, data protection frameworks, and key cyber security legislation in the UK and beyond. Covering topics from legal obligations under the General Data Protection Regulation to the implications of cyber crime on modern business, this programme equips learners with the knowledge needed to navigate the increasingly regulated digital landscape. Whether you are responsible for handling sensitive data or advising on compliance procedures, this course offers vital insight into maintaining data integrity and organisational transparency. Upon completion, learners will be able to interpret key legal requirements, identify risk areas, and support best practices within their professional setting. Course Description The GDPR Compliance, Data Protection & Cyber Security Law course explores a range of essential subjects that influence today’s data-driven industries. Learners will gain a strong foundation in legal and regulatory aspects of data handling, including the principles of GDPR, cyber law, and anti-money laundering frameworks. The course also includes modules on commercial and business law to deepen understanding of corporate responsibilities in data management. Ideal for legal assistants, compliance officers, or business managers, this course helps learners enhance their ability to assess data security measures and ensure alignment with current regulations. With a structured curriculum and accessible learning materials, this programme supports learners in achieving a robust legal and regulatory understanding. Course Modules: Module 01: GDPR Module 02: Data Protection Module 03: Paralegal Training Module 04: Commercial Law Module 05: Cyber Law Online Course Module 06: Business Law Module 07: Cyber Security Awareness Training Module 08: Anti-Money Laundering (AML) Training (See full curriculum) Who is this course for? Individuals seeking to understand GDPR and data security regulations. Professionals aiming to improve compliance and data governance within their roles. Beginners with an interest in legal and cyber regulatory frameworks. Business owners, managers, or HR personnel responsible for policy implementation. Career Path Data Protection Officer (DPO) Compliance Consultant Cyber Security Policy Advisor Paralegal in Commercial or Cyber Law Information Governance Analyst Risk and Compliance Coordinator Legal and Regulatory Affairs Assistant

Course Overview The "Microsoft Excel Complete Course" is designed to equip learners with the essential skills to master Microsoft Excel, one of the most widely used tools in data analysis and business operations. This course covers a comprehensive range of topics, including Excel's new features, formula creation, data visualisation, and workbook management. It offers practical knowledge that will help learners work more efficiently, whether they are managing large datasets, analysing trends, or presenting information. By the end of this course, learners will be confident in using Excel for various business tasks, gaining a strong foundation for further professional development. Course Description This course covers all key aspects of Microsoft Excel, from the basics to advanced techniques. Learners will explore Excel’s new features in the 2019 version, as well as how to perform calculations, modify worksheets, and apply formatting. The course delves into functions, lists, and data analysis tools, including PivotTables and charts. Learners will also learn how to work with multiple worksheets and workbooks, use lookup functions, and automate workbook functionality. With a focus on essential Excel tools and techniques, learners will gain the ability to efficiently manage and analyse data for business or personal use. Course Modules Module 01: Microsoft Excel 2019 New Features Module 02: Getting Started with Microsoft Office Excel Module 03: Performing Calculations Module 04: Modifying a Worksheet Module 05: Formatting a Worksheet Module 06: Printing Workbooks Module 07: Managing Workbooks Module 08: Working with Functions Module 09: Working with Lists Module 10: Analyzing Data Module 11: Visualizing Data with Charts Module 12: Using PivotTables and PivotCharts Module 13: Working with Multiple Worksheets and Workbooks Module 14: Using Lookup Functions and Formula Auditing Module 15: Sharing and Protecting Workbooks Module 16: Automating Workbook Functionality Module 17: Creating Sparklines and Mapping Data Module 18: Forecasting Data (See full curriculum) Who is this course for? Individuals seeking to improve their data management and analysis skills. Professionals aiming to enhance their productivity in Excel for business applications. Beginners with an interest in data analysis or office administration. Anyone looking to build a strong foundation in Excel for career advancement. Career Path Data Analyst Financial Analyst Office Administrator Project Manager Business Analyst Operations Manager Administrative Assistant HR Specialist

Unlock the Power of Teams: Elevate your leadership with our Building and Leading Effective Teams course. Learn the art of collaboration, communication, and synergy to create high-performing teams that drive success Course overview Duration: 1 day (6 hours) Everyone works in teams today in one way or another. Whatever we do in the workplace we need to interact with another person or a number of people at various times. It is important that we know how to communicate, how to listen, how to work together and how to overcome conflict when it arises in our workplace. Challenges are often created by a lack of trust, poor conflict handling skills, a lack of shared vision and confusion over roles and responsibilities. This course will help delegates understand how to encourage more productive team working in the workplace. By the end of the course delegates will be able to describe what makes a High Performing Team and realistically assess their current strengths and weaknesses. Delegates will also be able to identify and plan behavioural changes that will improve the team’s performance. The course is experiential based with lots of learning by doing activities, reflecting and discussion. This will allow team members to get to know/improve their knowledge of team colleagues and energise or re-energise teams. Objectives  Know more about their colleagues Be able to describe what makes a high performing team Understand the importance of playing to different strengths and skills Recognise the need for clear and effective communication Content The Importance of Team Work The importance of teamwork The ‘third dimension’ – how working together has the potential to achieve more The dangers of an overly competitive workplace culture Psychological Safety Team Development Models Stages of Team Development Behaviours at each stage Dysfunctional Teams – what does good and bad look like Characteristics of high performing and elite teams Teaming and Leadership Skills Teaming competencies Active Listening Proactive Language Values and Beliefs Building Mental Fitness of Teams Becoming an inspirational leader Establishing a climate of psychological safety Team Challenges The importance of Accountability The Team Charter Smart Teams:Building TrustBuilding CollaborationOvercoming ConflictGaining CommitmentDeveloping Shared Goals The importance of shared goals Effective Team communication