189 Courses delivered Live Online

Duration 3 Days 18 CPD hours This course is intended for This course is most suited for IT professionals who have a need to understand the current requirements and core competences for managing IT in mission-critical environments. Overview After completion of the course the participant will be able to: 1. Provide guidance and implementation for IT strategy as set by senior IT and business management 2. Select and manage staff, implement training programs, career plan development and job rotation programs 3. Select, evaluate and negotiate vendors using RFI, RFP and selection criteria 4. Provide guidance for developing, testing and implementing business applications 5. Manage and/or assist in IT project management 6. Design and implement service management processes for incident, problem and change management 7. Understand the need for business continuity and design the business continuity plan 8. Review and implement information security practices and controls 9. Assist and initiate risk management practices 10. Understand and select new technologies such as cloud computing, big data, Internet of Things and social media to support business change demands 11. Select strategies for information management 12. Measure and improve quality of IT services CITS is designed to teach the skills, knowledge and competencies required of the modern IT specialist working at the senior professional, team-leader, supervisor or management level in IT management. IT Strategy The need for Information Technology Enterprise architecture Service catalogue Service level management Sustainable development IT Organisation Personnel need Roles and responsibilities Sourcing Selection process Hiring staff Managing staff Career planning Training / job rotation Performance appraisal Staff departures Vendor Selection / Management The importance of vendors Vendor selection Request For Information (RFI) Request For Proposal (RFP) Proposal evaluation Vendor reference checks Contract negotiation Contract management Vendor management Re-compete vendors Project Management Methodologies Project organisation Starting up / initiating Planning / initiation a project Risk Quality Scope Work / Product Breakdown Structure PERT diagram / Gantt chart Cost Communication Application Management Software Development Life Cycle (SDLC) Software Quality Assurance (SQA) Requirements Development Testing Adoption (implementation) Maintenance Service Management Incident management Problem management Change management Business Continuity Management Standards and guidelines Objectives Context Interested parties Scope Roles and responsibilities Resources and competences Awareness and communication Documentation Business Impact Analysis Risk Management Guidelines Context establishment Identification Analysis Evaluation Treatment Communication Monitoring and control Information Security Management Standards Confidentiality Integrity Availability Controls types Guideline for controls selection Control categories Information security awareness Security incident response Information and Knowledge Management Information management Data management Information management - technologies Business intelligence Data management - technologies Best practices in data governance Pitfalls in data governance Business Change Management Business change Frameworks, models and techniques Needs identification Cloud computing Social media / digital marketing Big data Internet of Things (IoT) Quality Management Standards, guidelines and frameworks Objectives Activities Services review Customer feedback Customer survey Key Performance Indicators (KPI) Metrics Scorecards and reports Quality register Exam Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Sports Therapy Course Overview This Sports Therapy course is designed for individuals interested in understanding the role of therapy in sports injury management and prevention. Covering essential aspects like anatomy, kinesiology, injury assessment, and rehabilitation, the course prepares learners for a career in the field of sports therapy. It combines theoretical knowledge with practical techniques for treating a wide range of injuries, from common strains to major trauma. Upon completion, learners will be equipped to manage sports injuries effectively, offering crucial support to athletes and active individuals. This course offers an in-depth understanding of injury treatment, rehabilitation, and sports-specific therapy approaches, making it ideal for those aiming to enter the sports therapy or sports medicine sector. Course Description Throughout this course, learners will explore a wide array of topics, including injury prevention, sports nutrition, and various treatment techniques. The course delves into anatomy, kinesiology, and biomechanics, equipping students with the knowledge needed to understand the physical impact of sports on the body. Learners will gain a comprehensive understanding of injury assessment, treatment methods, and rehabilitation strategies. They will also examine the role of nutrition in performance and recovery. By the end of the course, students will have developed the skills to assess, treat, and rehabilitate a variety of sports injuries. The learning experience is structured to ensure a thorough grasp of theory, which is complemented by the understanding of its application in real-world scenarios. Sports Therapy Curriculum Module 1: Introduction to Sports Therapy Module 2: Professionalism and Ethics of Sports Therapy Module 3: Anatomy & Kinesiology Module 4: Assessment of Sports Injuries Module 5: Sports Injuries Depend on Sports Profile Module 6: Common Sports Injuries Module 7: Major Sports Injuries Module 8: First Aid Treatment Module 9: Sports Nutrition Module 10: Rehabilitation Exercise Module 11: Sports Massage Treatments Module 12: Hydrotherapy & Electrotherapy (See full curriculum) Who is this course for? Individuals seeking to pursue a career in sports therapy. Professionals aiming to enhance their knowledge of injury management. Beginners with an interest in sports and injury prevention. Anyone interested in improving their understanding of sports therapy and rehabilitation. Career Path Sports Therapist Sports Medicine Specialist Physiotherapist Personal Trainer Athletic Trainer Rehabilitation Specialist Fitness Coach Sports Nutritionist

Workplace First Aid and CPR Course Overview The "Workplace First Aid and CPR" course is designed to equip learners with essential first aid and CPR skills tailored for the workplace. Covering a wide range of medical emergencies, this course ensures that individuals are prepared to respond effectively to workplace incidents. Learners will gain the confidence to assess, manage, and respond to various health emergencies, including injuries and sudden medical events. Upon completion, learners will be able to perform basic first aid procedures, handle critical situations, and apply CPR and AED protocols for different age groups. This course is ideal for anyone looking to enhance their emergency response capabilities in a workplace setting. Course Description This course provides a comprehensive overview of workplace first aid, focusing on both the prevention and management of medical emergencies in the workplace. Topics covered include the primary and secondary survey, first aid basics, dealing with chronic medical conditions, and responding to various injuries such as fractures, dislocations, and environmental injuries. Additionally, learners will explore CPR, AED, and choking treatment for infants, children, and adults. The course also highlights the legal framework surrounding workplace first aid, preparing individuals to handle emergencies while adhering to workplace regulations. Learners will leave with the skills to manage a variety of medical situations confidently and effectively. Workplace First Aid and CPR Curriculum Module 01: Introduction to Workplace First Aid Module 02: Incident Management at Work Module 03: Primary & Secondary Survey Module 04: Basics of First Aid Module 05: Chronic Medical Diseases Module 06: Critical Injuries & Relevant Response Module 07: Environmental Injuries & Aid Module 08: Minor Injuries & Relevant Response Module 09: Dealing With Fractures and Dislocations Module 10: CPR, AED & Choking Treatment for Infants Module 11: CPR, AED & Choking Treatment for Children Module 12: CPR, AED & Choking Treatment for Adults Module 13: Call for an Emergency Module 14: Legal Framework for Workplace First Aid (See full curriculum) Who is this course for? Individuals seeking to enhance their emergency response skills. Professionals aiming to meet workplace health and safety requirements. Beginners with an interest in workplace safety and first aid. Organisations looking to train staff in effective emergency response. Career Path Workplace First Aider Health and Safety Officer Emergency Response Coordinator Occupational Health and Safety Advisor Compliance and Safety Officer

Duration 2 Days 12 CPD hours This course is intended for Participants who have actual experience in the data centre and/or IT infrastructures are best suited. Attendance of the CDCP© course is recommended but not a requirement. Overview After completion of the course the participant will be able to: 1. Develop and review their data centre strategy 2. Use different risk assessment methodologies together with practical tips specifically for data centre migrations to reduce the risk during a data centre migration 3. Understand different migration strategies 4. Understand the legal aspects when migrating a data centre 5. Understand the importance of Business Service Reviews and Service Level Objectives 6. Size and design the target data centre 7. Understand the importance of detailed discovery and how dependencies influence migration waves 8. Understand the safety requirements during migration 19. Get lots of practical tips when moving to another data centre This course is designed to expose participants to a step-by-step methodology which will enable them to reduce the risks involved when undertaking a data centre migration. It will also give participants a lot of valuable practical hints and tips by trainers having extensive experience in moving and consolidating mission critical data centre. Data Centre Strategy Data centre lifecycle Reasons to migrate a data centre Alternatives to data centre migration Consolidation Outsourcing Cloud computing Upgrade existing data centre or build new Project Management Project management and methods Scope statement Statement Of Work (SOW) Work Breakdown Structure (WBS) Allocate time to the project Cost and estimation methodology Project communication Risk Management Risk management and methods Risk identification Risk assessment methodologies Qualitative approach Semi-quantitative approach Quantitative approach Risk evaluation Risk treatment Risk in data centre migrations Migration Strategies Different data centre migration strategies Heterogeneous migration Homogeneous migration Physical migration Different IT transformations Pre-migration transformation Migration transformation Post-migration transformation Legal Aspects Regulatory requirements Contractual considerations Legal aspects when decommissioning High Level Discovery & Planning The importance of Business Service Reviews The concept of Availability The concept of Recoverability The importance of Service Level Objectives Requirements on designing the target IT architecture Information needed for high level planning Design Target Data Centre Requirements for the target data centre Sizing the data centre Architectural requirements Cooling requirements Power requirements Security Detailed Discovery and Planning The importance of discovery Automated discovery tools Asset management Network and system dependencies Detailed migration planning Migration waves Staffing Warranties and insurance Safety Safety precautions Technical safety review Electrical safety Lifting Personal safety during migration Fire safety during migration Security Controversy between access and security Access control Managing security during migration Security during migration Key management Practical hints and tips Continuous improvement Implementation Rehearsal Route investigation Resourcing Logistics team Packing Transport Installing the equipment Post migration support End of Project Why project closure Lessons learned Phased completion of project Criteria for project closure The outcome of the project End of project Exam: Certified Data Centre Migration Specialist Actual course outline may vary depending on offering center. Contact your sales representative for more information.

About this Training Course This 3 full-day course provides a sound review of Pipeline Integrity Management strategies, in compliance with regulatory requirements, including self-assessment. The course is highly interactive and takes the form of lectures and case studies. On completion of the course, the participants will have a solid understanding of the procedures, strengths, limitations, and applicability of the main issues that comprise a Pipeline Integrity Management Program. The course incorporates API 1160 / 1173 and ASME B31.8S, and explains in detail the pipeline integrity requirements described in these standards. This course can also be offered through Virtual Instructor Led Training (VILT) format. Training Objectives Objectives of this course: Explore the latest techniques used to develop a comprehensive integrity management program covering both pipelines and their associated facilities Determine the necessary elements of such a program described in detail with examples of typical program content including an overarching view of where detailed risk analysis and defect assessment fits in the program Understand the scopes and contents of pipeline integrity standards i.e. API 1160 / 1173 and ASME B31.8S On completion of this course, the participants will be able to understand: Codes used in developing Integrity Management Plans, API 1160 / 1173 and ASME B31.8S, others The elements of an Integrity Management Plan Threat assessment Critical aspects of risk assessment Prevention and mitigation measures Characteristics and limitations of different inspection methods A risk-based approach to maintenance Target Audience The course is intended for supervisors, engineers and technicians responsible for ensuring the adequate protection of pipeline assets. In addition, maintenance planners, regulators and service providers to the pipeline industry will also benefit from attending this course. Course Level Basic or Foundation Trainer Your expert course leader is a Ph.D. Metallurgical Engineer with advanced expertise in asset integrity management of oil & gas production facilities, corrosion control, materials selection, chemical treatments, pipeline pigging, inspections, fitness-for-service evaluations, failure analysis and related consulting. He has 40 years of experience working for BP in Asia and South America, Amoco in the US, Intertek, and four years with Applus-Velosi in Southeast Asia. Practical Work Experience: AIM consultant with focus on Southeast Asia operations and clients Direct technical interface with clients on Velosi services Technical consultant for ongoing regional contracts and lead roles as auditor, instructor or facilitator Main clients have included the following organisations: BP and Vico Indonesia, Pertamina Offshore Northwest Java and West Madura Offshore (Indonesia), NCSP (Vietnam), ADCO-OPCO (Abu Dhabi), Thang Long (Vietnam), Exxon-Mobil (Malaysia) and Mubadala Petroleum (Indonesia). POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable

Better Business Cases™ Practitioner: Virtual In-House Training Better Business Cases™ is based on the Five Case Model - which is the UK government's best practice approach to structuring spending proposals and making effective business decisions. Using this best-practice approach will allow organizations to reduce unnecessary spending and improve the decision-making process which gives you a greater chance of securing necessary funding and support for initiatives. The goal of the practitioner course is to develop a candidate's ability to deliver a comprehensive business case, through encouraging expanded knowledge to guide the practical application of theoretical foundations. Upon the completion of this Practitioner course, a candidate will be able to start applying the model to a real business case development project. What You Will Learn At the end of this program, you will be able to: Develop the lifecycle of a business case and to establish the relationships between the five cases Apply the steps in the business case development framework, in order to support the production of a business case, using the Five Case Model, for a given scenario Overview of Better Business Cases Alignment with the strategic planning process Importance of the Business Case using the Five Case Model Overview of the Five Case Model Purpose of the key stages in the development of a spending proposal Purpose of a Business Justification Case Business Case Development Process Purpose of project / programme assurance and assurance reviews Responsibility for producing the Business Case Determining the Strategic Context and Undertaking the Strategic Assessment Scoping the Scheme and Preparing the Strategic Outline Case Planning the Scheme and Preparing the Outline Business Case Procuring the Solution and Preparing the Full Business Case Implementation and monitoring Evaluation and feedback Making the Case for Change Agree on the strategic context Determine spending objectives, existing arrangements, and business needs Determine potential business scope and key service requirements Determine benefits, risks, constraint, and dependencies Exploring the Preferred Way Forward Agree on critical success factors Determine long list options and SWOT analysis Recommend a preferred way forward Determining Potential Value for Money Revisit the short list Prepare the economic appraisal for short-listed options Undertake benefits appraisal Undertake risk appraisal Select preferred option and undertake sensitivity analysis Preparing for the Potential Deal Determine the procurement strategy Determine service streams and required outputs Outline potential risk apportionment Outline potential payment mechanisms Ascertain contractual issues and accountancy treatment Ascertaining Affordability and Funding Requirement Prepare the financial model Prepare the financial appraisals Planning for Successful Delivery Plan programme / project management Plan change and contract management Plan benefits realization Plan risk management Plan programme / project assurance and post project evaluation Procuring the Value for Money Solution Revisit the case for change Revisit the OBC options Detail procurement process and evaluation of best and final offers (BAFOs) Contracting for the Deal Set out the negotiated deal and contractual arrangements Set out the financial implications of the deal Ensuring Successful Delivery Finalize project management arrangements and plans Finalize change management arrangements and plans Finalize benefits realization arrangements and plans Finalize risk management arrangements and plans Finalize contract management arrangements and plans Finalize post-project evaluation arrangements and plans

Eating Disorder Awareness Diploma Course Overview The Eating Disorder Awareness Diploma provides comprehensive insights into the psychological, emotional, and social factors associated with eating disorders. This course explores key theories, therapeutic principles, and assessment tools essential for understanding and addressing such conditions. Learners will gain an in-depth understanding of the psychological impact of eating disorders and the role of Cognitive Behavioural Therapy (CBT) in treatment. Upon completion, participants will be equipped with knowledge to support individuals facing eating disorders and contribute meaningfully to relevant professional fields. Course Description This course covers a wide range of topics, including the psychological underpinnings of eating disorders, key therapeutic approaches such as CBT, and the practicalities of assessment and treatment planning. Learners will explore the causes and behaviours associated with eating disorders, while also delving into CBT principles and how they can be applied in treatment. The course concludes with a comprehensive review, reinforcing the acquired knowledge. Participants will develop a thorough understanding of eating disorders and the approaches to managing them, enhancing their ability to support affected individuals effectively. Eating Disorder Awareness Diploma Curriculum Module 01: Introduction Module 02: CBT & Therapeutic Principles Module 03: The Psychology & Causations of Eating Disorders Module 04: The Assessment & Planning Module 05: CBT in Practice Module 06: Reviewing & Wrapping up (See full curriculum) Who is this course for? Individuals seeking to understand eating disorders from a psychological perspective. Professionals aiming to enhance their knowledge in mental health or therapeutic practices. Beginners with an interest in mental health or eating disorders. Those working in healthcare, social care, or support services. Career Path Eating Disorder Specialist Mental Health Counsellor Cognitive Behavioural Therapist (CBT) Healthcare Practitioner Social Worker in Mental Health Support Worker for Individuals with Eating Disorders

Vocal Disorders Course Overview This course provides a comprehensive exploration of vocal disorders, examining the physiological processes of voice production, the causes of voice disorders, and therapeutic interventions. Learners will gain insights into functional voice disorders and the principles behind effective diagnosis and management. The course is designed to equip participants with a thorough understanding of vocal health, offering valuable knowledge for anyone interested in the study and treatment of voice disorders. Upon completion, learners will be able to identify the underlying causes of voice issues and understand the therapeutic approaches to managing them. Course Description The "Vocal Disorders" course delves deeply into the mechanics of voice production, helping learners understand how the human voice functions and the factors that lead to voice disorders. Topics include the identification of causes, such as physical or psychological factors, and the exploration of functional disorders, such as hoarseness and vocal fatigue. Learners will examine various treatment options, focusing on voice therapy techniques and diagnostic principles. This course also provides a thorough grounding in the clinical aspects of vocal health, preparing learners to address and manage voice-related issues effectively. By the end of the course, participants will have developed a nuanced understanding of vocal disorders, their treatment, and management. Vocal Disorders Curriculum Module 01: Physiology of Voice Production Module 02: Causes of Voice Disorder Module 03: Functional Voice Disorders Module 04: Voice Therapy Module 05: Principles of Diagnosis and Management (See full curriculum) Who is this course for? Individuals seeking to understand vocal health and disorders Professionals aiming to specialise in speech therapy or vocal care Beginners with an interest in the science of voice and vocal disorders Anyone looking to develop expertise in the diagnosis and management of voice disorders Career Path Speech and language therapist Voice coach Otolaryngologist Vocal health specialist Speech pathology consultant

Better Business Cases™ Foundation and Practitioner Using this best-practice approach will allow organizations to reduce unnecessary spending and improve the decision-making process which gives you a greater chance of securing necessary funding and support for initiatives. The goal of the combined foundation and practitioner course is to develop a candidate's ability to deliver a comprehensive business case through encouraging expanded knowledge to guide the practical application of theoretical foundations. Upon the completion of this course, a candidate will be able to start applying the model to a real business case development project. The outline presented in the course overview will be addressed in the first 2 days, with the Foundation exam conducted on the morning of Day 3. Then the topics will be revisited at a deeper level, for 2 more days, with the Practitioner exam conducted on the afternoon of Day 5. What you will Learn At the end of this program, you will be able to: Develop the lifecycle of a business case and establish the relationships between the five cases Apply the steps in the business case development framework, in order to support the production of a business case, using the Five Case Model, for a given scenario. Overview of Better Business Cases Alignment with the strategic planning process Importance of the Business Case using the Five Case Model Overview of the Five Case Model Purpose of the key stages in the development of a spending proposal Purpose of a Business Justification Case Business Case Development Process Purpose of project / programme assurance and assurance reviews Responsibility for producing the Business Case Determining the Strategic Context and Undertaking the Strategic Assessment Scoping the Scheme and Preparing the Strategic Outline Case Planning the Scheme and Preparing the Outline Business Case Procuring the Solution and Preparing the Full Business Case Implementation and monitoring Evaluation and feedback Making the Case for Change Agree on the strategic context Determine spending objectives, existing arrangements, and business needs Determine potential business scope and key service requirements Determine benefits, risks, constraints, and dependencies Exploring the Preferred Way Forward Agree on critical success factors Determine long list options and SWOT analysis Recommend a preferred way forward Determining Potential Value for Money Revisit the short list Prepare the economic appraisal for short-listed options Undertake benefits appraisal Undertake risk appraisal Select preferred option and undertake sensitivity analysis Preparing for the Potential Deal Determine the procurement strategy Determine service streams and required outputs Outline potential risk apportionment Outline potential payment mechanisms Ascertain contractual issues and accountancy treatment Ascertaining Affordability and Funding Requirement Prepare the financial model Prepare the financial appraisals Planning for Successful Delivery Plan programme / project management Plan change and contract management Plan benefits realization Plan risk management Plan programme / project assurance and post-project evaluation Procuring the Value for Money Solution Revisit the case for change Revisit the OBC options Detail procurement process and evaluation of best and final offers (BAFOs) Contracting for the Deal Set out the negotiated deal and contractual arrangements Set out the financial implications of the deal Ensuring Successful Delivery Finalize project management arrangements and plans Finalize change management arrangements and plans Finalize benefits realization arrangements and plans Finalize risk management arrangements and plans Finalize contract management arrangements and plans Finalize post-project evaluation arrangements and plans

Course Overview This course, Acupressure: Relieving Stress and Anxiety, offers a comprehensive exploration of how acupressure techniques can be applied to ease emotional tension and promote well-being. Learners will gain a thorough understanding of key acupressure points, meridian pathways, and treatment protocols designed specifically for managing stress and anxiety. By completing this course, participants will be equipped with the theoretical knowledge to recognise how acupressure can influence the body's energy flow and contribute to emotional balance. Whether you are pursuing personal interest, wellness education, or career development, this course delivers valuable insights that can be applied across a wide range of contexts. Upon successful completion, learners will feel confident in explaining the principles of acupressure and identifying how it supports mental and emotional health, offering a solid foundation for future study or complementary therapy practices. Course Description The Acupressure: Relieving Stress and Anxiety course delves deeper into the ancient principles of acupressure, focusing on the science of meridians and the techniques used to manage emotional distress. Learners will be introduced to the history and theory behind acupressure, followed by an exploration of specific treatment protocols that target stress and anxiety. Throughout the course, emphasis is placed on understanding the energetic pathways within the body and how stimulating key points can promote balance and relaxation. Designed to be accessible for beginners yet informative for wellness professionals, the course provides structured and clear instruction to enhance theoretical expertise in holistic health practices. By the end of their learning journey, participants will possess the skills to explain acupressure concepts confidently, identify therapeutic points for emotional support, and appreciate the wide-ranging benefits this gentle therapy offers within modern wellness fields. Course Modules Module 01: Introduction Module 02: What is Acupressure? Module 03: What are Meridians? Module 04: Acupressure Treatment Protocol for Relieving Stress & Anxiety Module 05: Benefits of Acupressure (See full curriculum) Who is this course for? Individuals seeking to enhance their personal well-being and emotional resilience. Professionals aiming to expand their wellness and holistic therapy knowledge. Beginners with an interest in traditional and complementary healthcare practices. Anyone wishing to understand natural methods for emotional balance and relaxation. Career Path Complementary Therapy Assistant Holistic Health Advisor Wellness Centre Support Staff Mindfulness and Well-being Coach Health and Lifestyle Consultant Spa and Wellness Professional