1245 Courses delivered Live Online

This one day masterclass is designed to provide a practical application of the content that is covered within The DEI Playbook and is aimed at anyone tasked with launching and implementing diversity and inclusion within their organisation.

Inspiring, interactive and unique 4-hour CPD certified training on Communication and Co-production with Parents/Carers

Project Leadership Skills (Virtual) To be effective within an organization, project managers need to have a wide variety of skills and abilities. Included among these are: creating and executing on a vision; motivating others; influencing without authority; networking; communicating up, down and laterally; negotiating; managing stakeholders; and managing conflict. This highly interactive workshop focuses on building the soft skills that are critical to leading a team and creating sustainable business change. Participants will gain insight into the social science as well as the brain science behind motivating and empowering others. They will learn and experiment with a variety of influencing strategies and tactics. Working in pairs as well as small groups, they will collaborate with others to brainstorm, share experiences, and apply concepts to everyday challenges. Participants will also discover their personal communication preferences, strengths, and blind spots and will gain insight into how best to communicate with others they find 'difficult.' They will gain insight into managing the people side of change, learning strategies for dealing with each step in the process. Hands-on negotiation and conflict management activities enhance the theoretical learning, grounding it in real life and making it actionable. Interweaving role play with experiential learning and group activities, this course will help participants refine a skill set that is invaluable to their organization, and one that transfers easily across their professional and personal lives. What you will Learn At the end of this course, you will be able to: Explain the importance of vision in driving motivation and engagement Apply science-based research to better motivate those around you Strategically leverage both personal and positional power to achieve positive project results Determine influencing and networking strategies needed for personal growth Identify ways to problem solve communication challenges when others have different personality styles Connect stakeholder expectations to project success criteria Assess key stakeholders across various dimensions of complexity Apply the four rules of principled negotiation to a real-life conflict situation Recognize key aspects of a physiological response to conflict Utilize selected tools and techniques to 'defuse' an emotional situation Leverage various strategies and tactics to successfully deal with ambiguity at work Getting Started / Foundation Concepts Introductions Course structure, goals, and objectives Beginning a personal action plan Managing Vision and Purpose / Motivating Others Communicating and aligning around vision Tying the present to the future The importance of purpose The art and science of motivation Networking and Influencing Positive politics and project success Types of power within organizations Power and influence Networking best practices Communication The medium and the message Personality and communication styles Communication challenges Stakeholder Management and Negotiation Identifying stakeholders Analyzing stakeholders Negotiation basics Principled negotiation Conflict Management Dynamics of conflict The anatomy of conflict Conflict management approaches and tools Dealing with ambiguity

The Art of Negotiation (Virtual) Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What You Will Learn You'll learn how to: Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships o Elicitation (requirements gathering) o Communication and active listening o Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies o Traditional versus Progressive o Hard - Soft - Principled o Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations o Common pitfalls to avoid o The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

Windows clustering training course description This course covers high availability and disaster recovery technologies such as live migration, storage migration and Hyper-V Replica, as well as providing indepth coverage of failover clustering including a detailed implementation of failover clustering of Hyper- V using SoFS. The course also covers System Center Virtual Machine Manager and implementing Network Load Balancing (NLB) and load balancing clusters. What will you learn Plan and implement a failover cluster. Describe managing server roles and clustering resources. Implement and manage virtual machines. Use System Center Virtual Machine Manager. Describe cloud-based storage and high availability solutions. Implement a Network Load Balancing (NLB) cluster. Windows clustering training course details Who will benefit: Technical staff working with Microsoft clusters. Prerequisites: Supporting Microsoft Windows server Duration 3 days Windows clustering training course contents High Availability in Windows Server Defining levels of availability, High Availability and disaster recovery solutions with Hyper-V Virtual Machines, High Availability with failover clustering in Windows Server. Hands on Configuring High Availability and Disaster Recovery. Implementing failover clustering Planning a failover cluster, creating a new failover cluster. Hands on Creating and Administering a Cluster. Server roles and clustering resources Configuring highly available applications and services on a failover cluster, managing and maintaining a failover cluster, troubleshooting a failover cluster, implementing site high availability with multisite failover clusters. Hands on Managing server roles and clustering resources. Failover clustering with Hyper-V Overview of integrating Hyper-V with failover clustering, implementing Hyper-V with failover clustering, managing and maintaining Hyper-V Virtual Machines on failover clusters. Hands on Implementing failover clustering by using Hyper-V Storage Infrastructure Management with Virtual Machine Manager Virtual Machine Manager, managing storage infrastructure with Virtual Machine Manager, provisioning failover clustering in Virtual Machine Manager. Hands on Managing storage infrastructure. Cloud-Based storage and High Availability Azure storage solutions and infrastructure, cloud integrated storage with StorSimple, disaster recovery with Azure Site Recovery. Hands on Managing cloud-based storage and high availability Network Load Balancing Clusters Overview of NLB, configuring an NLB cluster, planning NLB. Hands on Implementing a Network Load Balancing Cluster

Certified ScrumMaster®: Virtual In-House Training This course covers Scrum and the principles and tools required to be an effective ScrumMaster. You will come away with a good understanding of the Scrum framework and the underlying principles required to make effective decisions regarding the application of Scrum to different situations. At the end of the course, you will receive membership to the Scrum Alliance for two years and, following completion of an online test, will become a Scrum Alliance Certified ScrumMaster®. Our Certified Scrum Trainers pay the initial, two-year membership fee for each student who successfully completes our Certified ScrumMaster® course. This membership fee also covers the cost of the CSM Test. A link to the test will be sent to you following your course. The CSM test has a passing score of 37 out of 50 questions within a 60-minute timeframe. You will have two attempts within 90 days after you receive your welcome e-mail to pass the test at no cost. After two attempts or 90 days, you will be charged $25 for each additional attempt. What you will Learn At the end of this program, you will be able to: Provide a clear understanding of the fundamental principles of Scrum Use the principles, practices, and tools required to be an effective ScrumMaster Make effective decisions regarding the application of the Scrum framework to different situations, including: Practical, project-proven practices The essentials for getting a project off on the right foot How to write user stories and structure your product backlog How to help both new and experienced teams be more successful How to successfully scale Scrum Tips and tricks from the instructor's many years of using Scrum in a wide variety of environments Getting Started Introduction Course structure Course goals and objectives Agile Principles and Scrum Overview Agile Principles Lean Principles Process control models Incremental and Iterative development Shifting the focus on product management Overview of the Scrum process The Team Dedicated cross-functional teams T-shaped people Sprint Planning Team capacity Facilitating the Sprint Planning meeting The Sprint backlog Sprint Burndown chart Scrum Roles and Responsibilities The team and building effective teams ScrumMaster responsibilities Product Owner responsibilities The Scrum project community What happens to traditional roles in Scrum? Scrum Meetings Daily Scrum Reviews Retrospectives Product Backlog and User Stories Product backlog characteristics User stories Getting your first backlog Getting backlog items ready Slicing User stories Estimation for Forward Planning Why comparative estimation works Planning poker Affinity estimation Release Planning and Tracking Progress Velocity Release planning Tracking release progress Scaling Scrum Scrum of Scrums Scaling the product backlog Scaling across a program and business areas Distributed teams

Portfolio Management Skills: Virtual In-House Training The main purpose of this workshop is to equip and enable people in a portfolio management office and PMO to effectively and efficiently support the Executive Leadership and Operational Management to plan, implement, manage, and evolve portfolio management in their organization. There is a deliberate focus on preparing you to become a strong and effective change advocate for meaningful portfolio management that delivers objective measurements of benefit contribution towards the strategic objectives to lead, manage, and continuously improve portfolio management governance, processes, and frameworks with and through the direction of a portfolio practice, principles, and delivery boards. What you Will Learn At the end of this program, you will be able to: Articulate the benefits of portfolio management Link the initiatives in an organization with its strategic objectives Participate in the introduction of portfolio management in an organization Create or improve the portfolio governance structure Lead the inventory of ongoing and new initiatives Assist the executives in the prioritization of initiatives through the use of Multi-criteria Analysis and other selection tools Support the executives in balancing the portfolio based on the optimal use of resources and priorities Create a portfolio delivery plan Define thresholds and variance reporting criteria Assist the executives and the financial team in the definition of Stage Gate Funding Lead the Stage Gate reviews Analyze the benefits that are being realized by the initiatives Foundation Concepts Definitions Benefits of Portfolio Management Objectives of Portfolio Management Portfolio Life Cycles Governing the Portfolio Portfolio Governance structure Roles and responsibilities Initial activities when starting portfolio management Prioritizing Initiatives Prioritize purpose Multi-Criteria Analysis Analytical Hierarchy Process (AHP) Strategic alignment Balancing the Portfolio Allocating resources and budgets Communicating decisions of initiatives status Planning the Portfolio Planning review cycles Using Stage Gate Funding Setting thresholds and variance reporting Tool examples Managing the Portfolio Delivery Project and Program Life Cycles Stage Gate Reviews Loop back to Prioritize, Balance and Plan Interaction with the Portfolio Delivery Board Project, Program and Functional Managers' roles and responsibilities

Time Management and Productivity (Virtual) Effective time management reduces stress and helps you better adhere to commitments. This course is designed to help you identify personal and organizational priorities and gain better control of where you focus your attention. You will explore the importance of planning and organizing, and you will practice sorting through and setting priorities. You will also learn how to set better time boundaries and manage the demands of others. Working with a time management framework, you will use a set of practical techniques to organize and manage your work to better deliver on your commitments. Techniques for overcoming procrastination will be addressed, as well as strategies for dealing with information overload. What You Will Learn You'll learn how to: Plan and prioritize each day's activities in a more efficient, productive manner Establish strategies to execute priorities and overcome procrastination Understand how to make trade-offs when faced with fire drills How to set and communicate boundary conditions Getting Started Introductions Course orientation Participants' expectations Foundation Concepts Exercise: A day in your life Resources to implement change o Mind-set o Tool-set o Skill-set What is your time really worth? The dynamics of procrastination The myth of multi-tasking Brain Rules - how to optimize your efficiency Organization and Prioritization Time management best practices Goal setting Exercise: Identifying your priorities The importance of organization Time management framework Prioritizing time Time Management Techniques Tips for managing time Nine ways to overcome procrastination The STING technique Managing your time o Handling unplanned urgencies o Dealing with information overload Delegation and managing others' time Creating your personal action plan

Duration 4 Days 24 CPD hours This course is intended for This four-day course is intended for Windows Server Hybrid Administrators who have experience working with Windows Server and want to extend the capabilities of their on-premises environments by combining on-premises and hybrid technologies. Windows Server Hybrid Administrators implement and manage on-premises and hybrid solutions such as identity, management, compute, networking, and storage in a Windows Server hybrid environment. This course teaches IT Professionals how to manage core Windows Server workloads and services using on-premises, hybrid, and cloud technologies. The course teaches IT Professionals how to implement and manage on-premises and hybrid solutions such as identity, management, compute, networking, and storage in a Windows Server hybrid environment. Prerequisites Experience with managing Windows Server operating system and Windows Server workloads in on-premises scenarios, including AD DS, DNS, DFS, Hyper-V, and File and Storage Services Experience with common Windows Server management tools (implied in the first prerequisite). Basic knowledge of core Microsoft compute, storage, networking, and virtualization technologies (implied in the first prerequisite). Experience and an understanding of core networking technologies such as IP addressing, name resolution, and Dynamic Host Configuration Protocol (DHCP) Experience working with and an understanding of Microsoft Hyper-V and basic server virtualization concepts Basic experience with implementing and managing IaaS services in Microsoft Azure Basic knowledge of Azure Active Directory Experience working hands-on with Windows client operating systems such as Windows 10 or Windows 11 Basic experience with Windows PowerShell 1 - Introduction to AD DS Define AD DS Define users, groups, and computers Define AD DS forests and domains Define OUs Manage objects and their properties in AD DS 2 - Manage AD DS domain controllers and FSMO roles Deploy AD DS domain controllers Maintain AD DS domain controllers Manage the AD DS Global Catalog role Manage AD DS operations masters Manage AD DS schema 3 - Implement Group Policy Objects Define GPOs Implement GPO scope and inheritance Define domain-based GPOs Create and configure a domain-based GPO Define GPO storage Define administrative templates 4 - Manage advanced features of AD DS Create trust relationships Implement ESAE forests Monitor and troubleshoot AD DS Create custom AD DS partitions 5 - Implement hybrid identity with Windows Server Select a Microsoft Entra integration model Plan for Microsoft Entra integration Prepare on-premises Active Directory for directory synchronization Install and configure directory synchronization with Microsoft Entra Connect Implement Seamless Single Sign-On Enable Microsoft Entra login in for Windows VM in Azure Describe Microsoft Entra Domain Services Implement and configure Microsoft Entra Domain Services Manage Windows Server 2019 in a Microsoft Entra Domain Services environment Create and configure a Microsoft Entra Domain Services instance Join a Windows Server VM to a managed domain 6 - Deploy and manage Azure IaaS Active Directory domain controllers in Azure Select an option to implement directory and identity services using Active Directory Domain Services in Azure Deploy and configure Active Directory Domain Services domain controllers in Azure VMs Install a replica Active Directory domain controller in an Azure VM Install a new Active Directory forest on an Azure VNet 7 - Perform Windows Server secure administration Define least privilege administration Implement delegated privileges Use privileged access workstations Use jump servers 8 - Describe Windows Server administration tools Explore Windows Admin Center Use Server Manager List Remote Server Administration Tools Use Windows PowerShell Use Windows PowerShell to remotely administer a server 9 - Perform post-installation configuration of Windows Server List the available post-installation configuration tools Configure Server Core using Sconfig Use DSC to configure Windows Server Perform post-installation configuration with Windows Admin Center Configure a server with answer files 10 - Just Enough Administration in Windows Server Explain the concept of Just Enough Administration (JEA) Define role capabilities for a JEA endpoint Create a session configuration file to register a JEA endpoint Describe how JEA endpoints work to limit access to a PowerShell session Create and connect to a JEA endpoint Demonstration: Connect to a JEA endpoint 11 - Administer and manage Windows Server IaaS Virtual Machine remotely Select the appropriate remote administration tool Manage Windows Virtual Machines with Azure Bastion Create an Azure Bastion host Configure just-in-time administration 12 - Manage hybrid workloads with Azure Arc Describe Azure Arc Onboard Windows Server instances Connect hybrid machines to Azure from the Azure portal Use Azure Arc to manage Windows Server instances Restrict access with RBAC 13 - Configure and manage Hyper-V Define Hyper-V Define Hyper-V Manager Configure Hyper-V hosts using best practices Configure Hyper-V networking Assess advanced Hyper-V networking features Define nested virtualization 14 - Configure and manage Hyper-V virtual machines List the virtual machine configuration versions List the virtual machine generation versions List available VHD formats and types Create and configure VMs Determine storage options for VMs Define shared VHDs and VHD Sets Implement guest clusters using shared VHDX 15 - Secure Hyper-V workloads Define guarded fabric Define the Host Guardian Service Explore TPM-trusted attestation Define KPS Determine key features of shielded VMs Compare encryption-supported and shielded VMs in a guarded fabric Implement a shielded VM 16 - Run containers on Windows Server Define containers List the differences between containers and VMs Define Windows Server and Hyper-V containers and isolation modes Explore Docker Prepare a Windows Server 2019 host for container deployment Security, Storage, and Networking with Windows containers 17 - Orchestrate containers on Windows Server using Kubernetes Define orchestration Define Kubernetes Deploy Kubernetes resources Create a Kubernetes cluster on Windows Define Azure Arc Connect an Azure Arc-enabled Kubernetes cluster to Azure Arc 18 - Plan and deploy Windows Server IaaS Virtual Machines Describe Azure compute Describe Virtual Machine storage Deploy Azure Virtual Machines Create a windows Virtual Machine using the portal Create a windows Virtual Machine using Azure CLI Deploy Azure Virtual Machines using templates Describe additional management optimization options 19 - Customize Windows Server IaaS Virtual Machine images Create a generalized image Create a new Virtual Machine from a managed image Create a managed image of a generalized virtual machine in Azure Create a Virtual Machine from a managed image Implement Azure Image Builder Create a windows Virtual Machine using Azure Image Builder template Create a Windows Virtual Machine with Azure Image Builder using PowerShell 20 - Automate the configuration of Windows Server IaaS Virtual Machines Describe Azure Automation Implement Azure Automation with DSC Remediate noncompliant servers Describe Custom Script Extensions Configure a Virtual Machine by using DSC 21 - Deploy and manage DHCP Use DHCP to simplify IP configuration Install and configure the DHCP role Configure DHCP options Configure DHCP scopes Select DHCP high availability options Implement DHCP Failover 22 - Implement Windows Server DNS Explore the DNS architecture Work with DNS zones and records Install and configure the DNS role Implement DNS forwarding 23 - Implement IP Address Management Define IP Address Management Deploy IP Address Management Administer IP Address Management Configure IP Address Management options Manage DNS zones with IP Address Management Manage DHCP servers with IP Address Management Use IP Address Management to manage IP addressing 24 - Implement remote access Examine the remote access options in Windows Server Select and set up VPNs Use NPS to create and enforce network access policies Plan and implement NPS Deploy a PKI for remote access Use WAP as a reverse web proxy 25 - Implement hybrid network infrastructure Describe Azure network topologies Implement Azure VPN options Create a route-based VPN gateway using the Azure portal Implement Azure ExpressRoute Configure Azure Virtual WAN Implement DNS in hybrid environments 26 - Implement DNS for Windows Server IaaS VMs Understand Azure DNS Implement Azure DNS Create an Azure DNS zone and record using the Azure portal Implement DNS with Azure IaaS virtual machines Implement split-horizon DNS in Azure Troubleshoot DNS 27 - Implement Windows Server IaaS VM IP addressing and routing Implement a virtual network Implement IaaS VM IP addressing Assign and manage IP addresses Configure a private IP address for a virtual machine using the Azure portal Create a virtual machine with a static public IP address using the Azure portal Implement IaaS virtual machine IP routing Implement IPv6 for Windows Server IaaS virtual machines 28 - Manage Windows Server file servers Define the Windows Server file system List the benefits and uses of File Server Resource Manager Define SMB and its security considerations Configure SMB protocol Define Volume Shadow Copy Service 29 - Implement Storage Spaces and Storage Spaces Direct Define the Storage Spaces architecture and its components List the functionalities, benefits, and use cases of Storage Spaces Implement Storage Spaces List the functionalities, components, benefits, and use cases of Storage Spaces Direct Implement Storage Spaces Direct 30 - Implement Windows Server Data Deduplication Define the architecture, components, and functionality of Data Deduplication Define the use cases and interoperability of Data Deduplication Implement Data Deduplication Manage and maintain Data Deduplication 31 - Implement Windows Server iSCSI List the functionalities, components, and use cases of iSCSI List the considerations for implementing iSCSI Implement iSCSI Configure high availability for iSCSI 32 - Implement Windows Server Storage Replica List the functionalities and components of Storage Replica Examine the prerequisites for implementing Storage Replica Implement Storage Replica by using Windows Admin Center Implement Storage Replica by using Windows PowerShell 33 - Implement a hybrid file server infrastructure Describe Azure File services Configure Azure Files Configure connectivity to Azure Files Describe Azure File Sync Implement Azure File Sync Deploy Azure File Sync Deploy Azure File Sync 2 Manage cloud tiering Migrate from DFSR to Azure File Sync

Duration 1 Days 6 CPD hours This course is intended for Leaders, Managers, Individuals who lead meetings This course is designed to help leaders run effective virtual meetings as well as managing their team virtually. We will explore communication styles and understanding their team as well as productivity. This course involves a lot of open discussion as well as teaching leaders how to manage the virtual workplace and run productive meetings. Defining the Virtual Workplace What does it look like? Tools available Communication strategies Understanding communication styles Leading different communication styles Building a Virtual Workplace Strategy Goals & agenda Check-ins Communication strategies Virtual Leadership Strategies Making connections & check ins Managing virtual meetings with team members Defining availability & creating schedules Open Discussion & Action Plan