Attracting candidates and matching them to temporary or permanent job positions with client companies. Recruitment Consultant Level 3 Course Duration / 12 Months Level 3Apprenticeship Standard Course OverviewPredominantly employed within the recruitment sector, the recruitment consultant&rsquo;s role is to identify and secure job opportunities within client organisations. They attract candidates and successfully place them in those jobs in return for a fee.A recruitment consultant may focus on the supply of flexible workers, permanent placements or a combination of both. Typical responsibilities for a recruitment consultant are:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Identifying, qualifying and securing client recruitment opportunities in line with corporate and personal goals.</li><li fr-original-style="" style="box-sizing: border-box;">Identifying, assessing and placing suitable candidates to meet client requirements in order to achieve revenue in line with corporate and personal goals.</li><li fr-original-style="" style="box-sizing: border-box;">Developing and manage client / candidate relationships to ensure high levels of customer satisfaction and quality standards.</li><li fr-original-style="" style="box-sizing: border-box;">Meeting all procedures and carrying out relevant processes to ensure industry codes of ethics and relevant legislation are adhered to.</li><li fr-original-style="" style="box-sizing: border-box;">A career in recruitment as a recruitment consultant can appeal to those individuals who possess an entrepreneurial outlook.</li><li fr-original-style="" style="box-sizing: border-box;">It provides the opportunity for reward and high earning potential. Many opportunities arise in the recruitment sector for personal and professional development, such as team leader and or managerial roles.</li></ul> Recruitment Consultant Level 3Course Content Knowledge<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How to establish, negotiate and agree terms and conditions of business with clients.</li><li fr-original-style="" style="box-sizing: border-box;">All necessary processes, payment and aftercare services in line with company policies.</li><li fr-original-style="" style="box-sizing: border-box;">The different recruitment models (eg. Temporary, Permanent, Contract Recruitment, Executive Search etc)</li><li fr-original-style="" style="box-sizing: border-box;">Agreed job-related Key Performance Indicators (KPIs, e.g. vacancies taken, calls made, interviews etc) and how they will be assessed and measured during the apprenticeship.</li><li fr-original-style="" style="box-sizing: border-box;">How to ensure candidates and clients receive a professional and comprehensive recruitment service.</li><li fr-original-style="" style="box-sizing: border-box;">How to develop successful sales techniques for recruitment.</li><li fr-original-style="" style="box-sizing: border-box;">The principles of assessing people</li></ul> Skills<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Identify, progress and convert sales leads into new clients, candidates and placements as required.</li><li fr-original-style="" style="box-sizing: border-box;">Proactively and consistently strive to identify and obtain new business opportunities.</li><li fr-original-style="" style="box-sizing: border-box;">Source suitable vacancies in line with company policies and sales procedures.</li><li fr-original-style="" style="box-sizing: border-box;">Manage and profitably develop client relationships.</li><li fr-original-style="" style="box-sizing: border-box;">Identify and attract candidates using all appropriate methods to fill jobs.</li><li fr-original-style="" style="box-sizing: border-box;">Monitor responses/applications received and make sure that candidate applications are processed efficiently.</li><li fr-original-style="" style="box-sizing: border-box;">Shortlist and present suitably qualified applicants against defined job vacancies.</li><li fr-original-style="" style="box-sizing: border-box;">Manage the recruitment and selection processes by effectively liaising with the client, candidate and internal teams.</li><li fr-original-style="" style="box-sizing: border-box;">Successfully place suitable candidates with client</li></ul> Behaviours<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Someone who takes independent action to meet and exceed KPIs without being asked.</li><li fr-original-style="" style="box-sizing: border-box;">Someone who uses their knowledge of recruitment law to identify bad practice and suggest improvements.</li><li fr-original-style="" style="box-sizing: border-box;">Someone who proactively seeks opportunities and acts upon them.</li><li fr-original-style="" style="box-sizing: border-box;">Someone who continues to make effective canvassing calls despite having to repeatedly overcome objections.</li><li fr-original-style="" style="box-sizing: border-box;">An individual who has made a plan for their professional development and career opportunities.</li><li fr-original-style="" style="box-sizing: border-box;">Someone who can draw on previous experience and/or agreed procedures and policies to solve problems and make informed decisions.</li></ul>

Attracting candidates and matching them to temporary or permanent job positions with client companies.


Recruitment Consultant Level 3

Course Duration / 12 Months Level 3
Apprenticeship Standard


Course Overview
Predominantly employed within the recruitment sector, the recruitment consultant’s role is to identify and secure job opportunities within client organisations. They attract candidates and successfully place them in those jobs in return for a fee.
A recruitment consultant may focus on the supply of flexible workers, permanent placements or a combination of both. Typical responsibilities for a recruitment consultant are:
Identifying, qualifying and securing client recruitment opportunities in line with corporate and personal goals.
Identifying, assessing and placing suitable candidates to meet client requirements in order to achieve revenue in line with corporate and personal goals.
Developing and manage client / candidate relationships to ensure high levels of customer satisfaction and quality standards.
Meeting all procedures and carrying out relevant processes to ensure industry codes of ethics and relevant legislation are adhered to.
A career in recruitment as a recruitment consultant can appeal to those individuals who possess an entrepreneurial outlook.
It provides the opportunity for reward and high earning potential. Many opportunities arise in the recruitment sector for personal and professional development, such as team leader and or managerial roles.


Recruitment Consultant Level 3
Course Content


Knowledge
How to establish, negotiate and agree terms and conditions of business with clients.
All necessary processes, payment and aftercare services in line with company policies.
The different recruitment models (eg. Temporary, Permanent, Contract Recruitment, Executive Search etc)
Agreed job-related Key Performance Indicators (KPIs, e.g. vacancies taken, calls made, interviews etc) and how they will be assessed and measured during the apprenticeship.
How to ensure candidates and clients receive a professional and comprehensive recruitment service.
How to develop successful sales techniques for recruitment.
The principles of assessing people


Skills
Identify, progress and convert sales leads into new clients, candidates and placements as required.
Proactively and consistently strive to identify and obtain new business opportunities.
Source suitable vacancies in line with company policies and sales procedures.
Manage and profitably develop client relationships.
Identify and attract candidates using all appropriate methods to fill jobs.
Monitor responses/applications received and make sure that candidate applications are processed efficiently.
Shortlist and present suitably qualified applicants against defined job vacancies.
Manage the recruitment and selection processes by effectively liaising with the client, candidate and internal teams.
Successfully place suitable candidates with client


Behaviours
Someone who takes independent action to meet and exceed KPIs without being asked.
Someone who uses their knowledge of recruitment law to identify bad practice and suggest improvements.
Someone who proactively seeks opportunities and acts upon them.
Someone who continues to make effective canvassing calls despite having to repeatedly overcome objections.
An individual who has made a plan for their professional development and career opportunities.
Someone who can draw on previous experience and/or agreed procedures and policies to solve problems and make informed decisions.

Rachel Hood

HR (Human Resources)

Attracting candidates and matching them to temporary or permanent job positions with client companies.

Recruitment Consultant Level 3

<h3 data-key="50" fr-original-style="" id="isPasted" style="box-sizing: border-box;">W﻿hat is Reflective Writing? &nbsp;</h3>Unlike journaling, Reflective Writing uses a process to capture your deepest thoughts and reflections by exploring new perspectives, deep-seated ideas, &nbsp;and uncovering new personal insights - in a very short space of time.J﻿oin Kate Flory and Moon Li as they share a simple technique that helps you put &#39;pen to pause&#39; and experience reflective writing first hand.T﻿his is an interactive session, so bring something to write on, and those wishing to, will be invited to share some of their personal insights.W﻿hen: Tuesday 13th DecemberT﻿ime: 12.30 to 1 pm (GMT - check what time it is with you)W﻿here: on Zoom, once you&#39;ve gotten in touch we&#39;ll send you a free Zoom link<p data-key="67" data-slate-fragment="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" fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">B﻿ook: via Cademy or contact Kate directly on kate@kapowcoaching.com or Moon directly on moon@lunarcoaching.com

W﻿hat is Reflective Writing? 
Unlike journaling, Reflective Writing uses a process to capture your deepest thoughts and reflections by exploring new perspectives, deep-seated ideas, and uncovering new personal insights - in a very short space of time.
J﻿oin Kate Flory and Moon Li as they share a simple technique that helps you put 'pen to pause' and experience reflective writing first hand.
T﻿his is an interactive session, so bring something to write on, and those wishing to, will be invited to share some of their personal insights.
W﻿hen: Tuesday 13th December
T﻿ime: 12.30 to 1 pm (GMT - check what time it is with you)
W﻿here: on Zoom, once you've gotten in touch we'll send you a free Zoom link
B﻿ook: via Cademy or contact Kate directly on kate@kapowcoaching.com or Moon directly on moon@lunarcoaching.com

Kapow Coaching

Book Writing

Try out Reflective Writing - for creativity and clarity

Try out Reflective Writing - putting 'pen to pause'

Responsible for delivery and coaching of improvement activity within an area of responsibility.&nbsp; Improvement Technician Level 3 Course Duration / 14 Months Level 2Apprenticeship Standard <img src="https://images.cademy.co.uk/8437303d-c70e-43f3-8a7c-178bc2c2f25e/10595791-8483-4d84-9e3a-1ab5b5ac0e00/original.png" style="width: 664px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 664px; display: block; vertical-align: top; margin: 5px auto; text-align: center;" fr-original-class="fr-draggable"><img src="https://images.cademy.co.uk/8437303d-c70e-43f3-8a7c-178bc2c2f25e/1320c446-8e7b-434c-82dc-0f80f901fa3b/original.png" style="width: 658px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 658px; display: block; vertical-align: top; margin: 5px auto; text-align: center;" fr-original-class="fr-draggable">

Responsible for delivery and coaching of improvement activity within an area of responsibility. 


Improvement Technician Level 3

Course Duration / 14 Months Level 2
Apprenticeship Standard







Responsible for delivery and coaching of improvement activity within an area of responsibility. 

Improvement Technician Level 3

Supporting and engaging with different parts of the organisation and interact with internal or external customer. Business Administration Course Duration / 18 Months Level 3Apprenticeship Standard Course Overview* Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector.* The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.* The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested.* The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.The business administrator is expected to deliver their responsibilities efficiently and with integrity &ndash;showing a positive attitude.* The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others Business AdministrationCourse Content Knowledge* Understands organisational purpose, activities, aims, values, vision for the future, resources and the way that the political/economic environment affects the organisation.* Knows organisational structure and demonstrates understanding of how their work benefits the organisation.Knows how they fit within their team and recognises how their skills can help them to progress their career.* Understands laws and regulations that apply to their role including data protection, health &amp; safety, compliance etc. Supports the company in applying the regulations.* Understands the organisation&#39;s internal policies and key business policies relating to sector.* Understands the applicability of business principles such as managing change, business finances and project management. Skills* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals.Makes recommendations for improvements and present solutions to management.* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Behaviours* Behaves in a professional way. This includes: personal presentation, respect, respecting and encouraging diversity to cater for wider audiences, punctuality and attitude to colleagues, customers and key stakeholders. Adheres to the organisation&#39;s code of conduct for professional use of social media. Acts as a role model, contributing to team cohesion and productivity &ndash; representing the positive aspects of team culture and respectfully challenging inappropriate prevailing cultures.* Shows exemplary qualities that are valued including integrity, reliability, self-motivation, being pro-active and a positive attitude. Motivates others where responsibility is shared.

Supporting and engaging with different parts of the organisation and interact with internal or external customer.


Business Administration

Course Duration / 18 Months Level 3
Apprenticeship Standard


Course Overview
* Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector.
* The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.
* The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested.
* The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.The business administrator is expected to deliver their responsibilities efficiently and with integrity –showing a positive attitude.
* The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others


Business Administration
Course Content


Knowledge
* Understands organisational purpose, activities, aims, values, vision for the future, resources and the way that the political/economic environment affects the organisation.
* Knows organisational structure and demonstrates understanding of how their work benefits the organisation.Knows how they fit within their team and recognises how their skills can help them to progress their career.
* Understands laws and regulations that apply to their role including data protection, health & safety, compliance etc. Supports the company in applying the regulations.
* Understands the organisation's internal policies and key business policies relating to sector.* Understands the applicability of business principles such as managing change, business finances and project management.


Skills
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals.Makes recommendations for improvements and present solutions to management.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.


Behaviours
* Behaves in a professional way. This includes: personal presentation, respect, respecting and encouraging diversity to cater for wider audiences, punctuality and attitude to colleagues, customers and key stakeholders. Adheres to the organisation's code of conduct for professional use of social media. Acts as a role model, contributing to team cohesion and productivity – representing the positive aspects of team culture and respectfully challenging inappropriate prevailing cultures.
* Shows exemplary qualities that are valued including integrity, reliability, self-motivation, being pro-active and a positive attitude. Motivates others where responsibility is shared.

Business

Supporting and engaging with different parts of the organisation and interact with internal or external customer.

Business Administration Level 3

<h2 style="color: rgb(51, 51, 51); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(51, 51, 51);">What you need to know before we start...</h2><div style="color: rgb(102, 102, 102); box-sizing: border-box;" fr-original-style=" color: rgb(102, 102, 102);">The theory test is a two part test, which you need to pass before you can book the practical driving test. You need to go to a test centre to do this &ndash; in Bristol, this is located at&nbsp;Third Floor North Building, Crescent House, Temple Back, Bristol, BS1 6EZ.The first part of the theory is a computerised multiple-choice test of 50 questions and you need to pass at least 43 of the questions correctly. The second part is the hazard perception test which consists of fifteen video clips. You will need to identify the hazards in the clips and the sooner you notice the hazard the higher mark You will need to score a minimum of 44 out of 75 to pass the test.You must pass both parts of the test at the same time. The test certificate is valid for 2 years. You are allowed to take practical driving lessons before taking the theory test.I always recommend trying to take two hour lessons. During a two hour session you are able to learn much more, as well as having more time to practice exercises. If you can&#39;t do two hour lessons then its not the end of the world.I also run intensive courses and refresher sessions. Refreshers are perfect for people who have lost their nerve, not driven for a long time, or maybe just haven&#39;t driven in the UK before.</div><div style="color: rgb(102, 102, 102); box-sizing: border-box;" fr-original-style=" color: rgb(102, 102, 102);"><h4 style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Services at a glance</h4><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Manual</li><li fr-original-style="" style="box-sizing: border-box;">Automatic</li><li fr-original-style="" style="box-sizing: border-box;">Intensive</li><li fr-original-style="" style="box-sizing: border-box;">iPad interaction</li><li fr-original-style="" style="box-sizing: border-box;">Friendly coaching</li><li fr-original-style="" style="box-sizing: border-box;">Motorway Lessons</li><li fr-original-style="" style="box-sizing: border-box;">Refresher Lessons</li><li fr-original-style="" style="box-sizing: border-box;">All abilities </li></ul></div><div style="color: rgb(102, 102, 102); box-sizing: border-box;" fr-original-style=" color: rgb(102, 102, 102);"> </div><div style="color: rgb(102, 102, 102); box-sizing: border-box;" fr-original-style=" color: rgb(102, 102, 102);"> </div><div style="color: rgb(102, 102, 102); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(102, 102, 102);"><h1 style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">About Rick</h1></div><div style="color: rgb(102, 102, 102); box-sizing: border-box;" fr-original-style=" color: rgb(102, 102, 102);"><h4 style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Hello. My name is Rick...</h4>I am a 48 year old driving instructor, living in Bristol. I have taught all kinds of people to drive&hellip;all ages and all abilities, from almost every corner of the Bristol area, and I own the independent driving school, Rick&#39;s Driving School Bristol.I am a fully qualified Approved Driving Instructor (ADI) that trained and worked with BSM for 4 years and instructing for 15 years. RDSB launched in 2010.If you are looking for driving lessons in Bristol, we can guarantee a friendly and professional driving instructor service, will do our best to make it fun and get you ready for your practical test as soon as possible.</div>

What you need to know before we start...
The theory test is a two part test, which you need to pass before you can book the practical driving test. You need to go to a test centre to do this – in Bristol, this is located at Third Floor North Building, Crescent House, Temple Back, Bristol, BS1 6EZ.
The first part of the theory is a computerised multiple-choice test of 50 questions and you need to pass at least 43 of the questions correctly. The second part is the hazard perception test which consists of fifteen video clips. You will need to identify the hazards in the clips and the sooner you notice the hazard the higher mark You will need to score a minimum of 44 out of 75 to pass the test.
You must pass both parts of the test at the same time. The test certificate is valid for 2 years. You are allowed to take practical driving lessons before taking the theory test.
I always recommend trying to take two hour lessons. During a two hour session you are able to learn much more, as well as having more time to practice exercises. If you can't do two hour lessons then its not the end of the world.
I also run intensive courses and refresher sessions. Refreshers are perfect for people who have lost their nerve, not driven for a long time, or maybe just haven't driven in the UK before.
Services at a glance
Manual
Automatic
Intensive
iPad interaction
Friendly coaching
Motorway Lessons
Refresher Lessons
All abilities
About Rick
Hello. My name is Rick...
I am a 48 year old driving instructor, living in Bristol. I have taught all kinds of people to drive…all ages and all abilities, from almost every corner of the Bristol area, and I own the independent driving school, Rick's Driving School Bristol.
I am a fully qualified Approved Driving Instructor (ADI) that trained and worked with BSM for 4 years and instructing for 15 years. RDSB launched in 2010.
If you are looking for driving lessons in Bristol, we can guarantee a friendly and professional driving instructor service, will do our best to make it fun and get you ready for your practical test as soon as possible.

Rick's Driving School Bristol

Driving License

Driving

I am a 48 year old driving instructor, living in Bristol. I have taught all kinds of people to drive…all ages and all abilities, from almost every corner of the Bristol area, and I own the independent driving school, Rick's Driving School Bristol.

Learning to Drive


With a progressive 28-year career in technology, services, management, leadership, mentoring and coaching, Adrian works with business owners, entrepreneurs, executives, boards, leadership teams, groups, and key individuals, helping them realise their potential, making breakthroughs that have been hugely impactful to them, their organisations, their culture and their performance.So, where are you now and where do you want to go?Book a Discovery Call now and let&#39;s get to work!

With a progressive 28-year career in technology, services, management, leadership, mentoring and coaching, Adrian works with business owners, entrepreneurs, executives, boards, leadership teams, groups, and key individuals, helping them realise their potential, making breakthroughs that have been hugely impactful to them, their organisations, their culture and their performance.
So, where are you now and where do you want to go?
Book a Discovery Call now and let's get to work!

Kingsford Coaching Limited

Coaching & Consulting Business

Coaching Skills

Mentoring

Coaching

Coaching Discovery Call

<div style="color: rgb(102, 102, 102); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(102, 102, 102);">This course will encompass seven modules. Each module has a specific focus and the title of each will outline the topics that will be covered in the course and provide you an insight into how the course will function.</div><form action="https://tfsa.schoolofexport.org/course_outline.aspx?id=74" method="get" style="color: rgb(102, 102, 102); box-sizing: border-box;" fr-original-style=" color: rgb(102, 102, 102);"> </form>

This course will encompass seven modules. Each module has a specific focus and the title of each will outline the topics that will be covered in the course and provide you an insight into how the course will function.

Business Works

Online Course Marketing

Export Readiness for Small Business

Come and learn the basics of nutrition in this fun, informative online course.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">The modules covered includeIn this 10 lesson course, you will learn<ol fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Common food intolerances</li><li fr-original-style="" style="box-sizing: border-box;">The importance of drinking water</li><li fr-original-style="" style="box-sizing: border-box;">Blood sugar balancing and food</li><li fr-original-style="" style="box-sizing: border-box;">The importance of nutrition with hormones</li><li fr-original-style="" style="box-sizing: border-box;">Myth busting on the popular diets including alkaline, blood group diet and veganism</li><li fr-original-style="" style="box-sizing: border-box;">What are macronutrients</li><li fr-original-style="" style="box-sizing: border-box;">What are micronutrients</li><li fr-original-style="" style="box-sizing: border-box;">Reading food labels</li><li fr-original-style="" style="box-sizing: border-box;">Understanding NOVA &ndash; the processed food categorisation</li><li fr-original-style="" style="box-sizing: border-box;">Further studying options</li></ol><h2 style="color: rgb(76, 150, 155); box-sizing: border-box;" fr-original-style=" color: rgb(76, 150, 155);">Learning Objectives</h2>Your takeaways from the Introduction to Nutrition course will include the ability to:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand a macronutrient and a micronutrient</li><li fr-original-style="" style="box-sizing: border-box;">Critique 5 popular diets</li><li fr-original-style="" style="box-sizing: border-box;">Know why drinking water is important</li><li fr-original-style="" style="box-sizing: border-box;">Be able to read a food label</li><li fr-original-style="" style="box-sizing: border-box;">Describe why food intolerances are important</li><li fr-original-style="" style="box-sizing: border-box;">Explain the NOVA categories</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><iframe title="Free Introduction to Nutrition Course" width="1060" height="596" src="https://www.youtube.com/embed/8WYFdzi7-3s?feature=oembed" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;">&nbsp;&nbsp;</iframe>

Come and learn the basics of nutrition in this fun, informative online course.



The modules covered include
In this 10 lesson course, you will learn
Common food intolerances
The importance of drinking water
Blood sugar balancing and food
The importance of nutrition with hormones
Myth busting on the popular diets including alkaline, blood group diet and veganism
What are macronutrients
What are micronutrients
Reading food labels
Understanding NOVA – the processed food categorisation
Further studying options
Learning Objectives
Your takeaways from the Introduction to Nutrition course will include the ability to:
Understand a macronutrient and a micronutrient
Critique 5 popular diets
Know why drinking water is important
Be able to read a food label
Describe why food intolerances are important
Explain the NOVA categories










The College of Functional Wellness

Kinesiology

Free Introduction to Nutrition Course

Ensuring an efficient flow of goods and services between manufacturers and their skilled trade customer base. Trade SupplierCourse Duration / 12 Months Level 2Apprenticeship Standard Course OverviewTrade Suppliers play a vital role in ensuring an efficient flow of goods and services between manufacturers and their skilled trade customer base.They operate in a variety of sectors including electrical, plumbing, joinery and general building supplies.Typically, a Trade Supplier will operate a small warehouse and trade counter, which is visited regularly by professional trade customers who have technical knowledge about what they are buying. Trade Suppliers can specialise in roles in a trade business environment, which may include sales, purchasing, account management, logistics and administration.Trade Suppliers will be dealing with customer sales at the trade counter and over the telephone, and will understand incoming deliveries, stock control and despatch. They will be familiar with processing customer orders and taking delivery of goods and the basic administration related to these functions.A key element of their role will be to have technical knowledge of the products and services offered together with the bespoke systems and equipment used in their trade business. They will communicate with a wide variety of internal and external customers to build relationships and provide a high quality service that encourages repeat business. Trade SupplierCourse Content Knowledge<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Structure, mission, objectives and culture and how the role contributes to its success.</li><li fr-original-style="" style="box-sizing: border-box;">Position in the flow of goods and services, between the manufacturer and the customer,</li><li fr-original-style="" style="box-sizing: border-box;">Position in the external market and the wider sector within which the business operates, including the roles available in relation to their own career aspirations.</li><li fr-original-style="" style="box-sizing: border-box;">Internal policies and procedures, how these relate to the role and interact with legislative obligations.</li><li fr-original-style="" style="box-sizing: border-box;">Vulnerability to situations that pose risk to the brand and/or business reputation</li></ul> Skills<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Using appropriate techniques and forms of communication to put customers at ease and gain their trust.</li><li fr-original-style="" style="box-sizing: border-box;">Delivering customer service that exceeds customer expectations</li><li fr-original-style="" style="box-sizing: border-box;">Identifying customer requirements and referring them onwards in an appropriate manner</li><li fr-original-style="" style="box-sizing: border-box;">Recognise the products, services and language used by trade customers and the technical application of those product and services</li><li fr-original-style="" style="box-sizing: border-box;">Receiving stock, despatching customer orders and processing returns in line with company processes</li><li fr-original-style="" style="box-sizing: border-box;">Using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs</li></ul> Behaviours<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Adopts an approachable and friendly manner, interacting with customers in the style of the business</li><li fr-original-style="" style="box-sizing: border-box;">Takes an active interest in the range of products and services offered by the works with integrity in an honest and trustworthy manor</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrates adaptability and flexibility in own performance</li><li fr-original-style="" style="box-sizing: border-box;">Shows an organised and committed approach, with a positive attitude.</li><li fr-original-style="" style="box-sizing: border-box;">Takes ownership and responsibility for own performance, is diligent and accurate</li><li fr-original-style="" style="box-sizing: border-box;">Supports equality and diversity in the workplace</li><li fr-original-style="" style="box-sizing: border-box;">Uses appropriate Personal Protective Equipment and operates machinery safely and effectively</li><li fr-original-style="" style="box-sizing: border-box;">Consistently takes into account company environmental and sustainability policies and procedures.</li></ul>

Ensuring an efficient flow of goods and services between manufacturers and their skilled trade customer base.


Trade Supplier
Course Duration / 12 Months Level 2
Apprenticeship Standard


Course Overview
Trade Suppliers play a vital role in ensuring an efficient flow of goods and services between manufacturers and their skilled trade customer base.
They operate in a variety of sectors including electrical, plumbing, joinery and general building supplies.Typically, a Trade Supplier will operate a small warehouse and trade counter, which is visited regularly by professional trade customers who have technical knowledge about what they are buying. Trade Suppliers can specialise in roles in a trade business environment, which may include sales, purchasing, account management, logistics and administration.
Trade Suppliers will be dealing with customer sales at the trade counter and over the telephone, and will understand incoming deliveries, stock control and despatch. They will be familiar with processing customer orders and taking delivery of goods and the basic administration related to these functions.
A key element of their role will be to have technical knowledge of the products and services offered together with the bespoke systems and equipment used in their trade business. They will communicate with a wide variety of internal and external customers to build relationships and provide a high quality service that encourages repeat business.


Trade Supplier
Course Content


Knowledge
Structure, mission, objectives and culture and how the role contributes to its success.
Position in the flow of goods and services, between the manufacturer and the customer,
Position in the external market and the wider sector within which the business operates, including the roles available in relation to their own career aspirations.
Internal policies and procedures, how these relate to the role and interact with legislative obligations.
Vulnerability to situations that pose risk to the brand and/or business reputation


Skills
Using appropriate techniques and forms of communication to put customers at ease and gain their trust.
Delivering customer service that exceeds customer expectations
Identifying customer requirements and referring them onwards in an appropriate manner
Recognise the products, services and language used by trade customers and the technical application of those product and services
Receiving stock, despatching customer orders and processing returns in line with company processes
Using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs


Behaviours
Adopts an approachable and friendly manner, interacting with customers in the style of the business
Takes an active interest in the range of products and services offered by the works with integrity in an honest and trustworthy manor
Demonstrates adaptability and flexibility in own performance
Shows an organised and committed approach, with a positive attitude.
Takes ownership and responsibility for own performance, is diligent and accurate
Supports equality and diversity in the workplace
Uses appropriate Personal Protective Equipment and operates machinery safely and effectively
Consistently takes into account company environmental and sustainability policies and procedures.

Supply Chain Management

Supply chain management (SCM)

Ensuring an efficient flow of goods and services between manufacturers and their skilled trade customer base.

Trade Supplier Level 2

Helping customers buy products or services from retail organisations such as department stores, garden centres, high street chains, supermarkets and online and mail order businesses. Retail Services Level 2 Course Duration / 12 Months Level 2Apprenticeship Standard Course OverviewThe main purpose of a retailer is to assist customers when they purchase products and services, which requires a good understanding of the stock being sold, the variety of ways customers can shop and the ability to process payments, for example, using a till.Retailers must be passionate about delivering a quality service that always aims to exceed customers&rsquo; expectations. Therefore, retailers enjoy direct contact with a wide range of people and are motivated by completing a sale and knowing a customer is happy with their purchase.They can work in a variety of shops and other retail establishments: small boutiques, large high street chains, supermarkets and well-known department stores are just some examples.More specialist retailers include funeral services, garden centres, delicatessens and people who work in remote environments for example in telephone, on-line and mail order retail.Regardless of the type of products and services being sold, a wide representation of employers from across the retail industry have defined this standard and agreed that the knowledge, skills and behaviours that apprentices must have to do their job are the same. Retail Services Level 2Course Content Knowledge<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Know the customer profile of the business, appropriate methods for communicating with customers e.g. face to face and remotely, what customers&rsquo; purchasing habits are, how to support and increase sales, encourage customer loyalty and achieve repeat business.</li><li fr-original-style="" style="box-sizing: border-box;">Know the vision, objectives and brand standards of the business and how to contribute towards their success</li><li fr-original-style="" style="box-sizing: border-box;">Understand the principles of operating commercially and supporting the overall financial performance of the business for example by aiming to exceed targeted sales and reduce wastage and returns.</li><li fr-original-style="" style="box-sizing: border-box;">Know how the business positions itself in order to increase its market share and compete against its main competitors.</li><li fr-original-style="" style="box-sizing: border-box;">Know how to identify and determine individuals&rsquo; situation and needs and how to respond in the most appropriate way.</li></ul> Skills<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Positively interact with customers, using business relevant methods for example face to face or on-line, to support and increase sales by providing useful information and service.</li><li fr-original-style="" style="box-sizing: border-box;">Establish a good rapport with customers, serve them in line with brand standards and promote the values of the business in all work activities.</li><li fr-original-style="" style="box-sizing: border-box;">Deliver a sales service that meets customers&rsquo; needs and balances the financial performance of the business for example working towards sales targets, following procedures relating to packing of goods and dealing with returned products.</li><li fr-original-style="" style="box-sizing: border-box;">Influence customers&rsquo; purchasing decisions by providing accurate guidance on product and price comparisons and sharing knowledge on local offers and variances.</li><li fr-original-style="" style="box-sizing: border-box;">Use effective methods of communication that achieve the desired result, according to the purchasing process e.g. face to face, via the telephone or on-line.</li></ul> Behaviours<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Adopt an approachable and friendly manner, interacting with customers in line with the style of the business, showing a genuine interest in meeting their needs and actively seeking feedback to improve own quality of service provision.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate personal drive and a positive regard for the reputation and aim of the business.</li><li fr-original-style="" style="box-sizing: border-box;">Act credibly and with integrity on all matters that affect financial performance.</li><li fr-original-style="" style="box-sizing: border-box;">Take an interest in the position of the business within the wider industry.</li></ul>

Helping customers buy products or services from retail organisations such as department stores, garden centres, high street chains, supermarkets and online and mail order businesses.


Retail Services Level 2

Course Duration / 12 Months Level 2
Apprenticeship Standard


Course Overview
The main purpose of a retailer is to assist customers when they purchase products and services, which requires a good understanding of the stock being sold, the variety of ways customers can shop and the ability to process payments, for example, using a till.
Retailers must be passionate about delivering a quality service that always aims to exceed customers’ expectations. Therefore, retailers enjoy direct contact with a wide range of people and are motivated by completing a sale and knowing a customer is happy with their purchase.
They can work in a variety of shops and other retail establishments: small boutiques, large high street chains, supermarkets and well-known department stores are just some examples.
More specialist retailers include funeral services, garden centres, delicatessens and people who work in remote environments for example in telephone, on-line and mail order retail.
Regardless of the type of products and services being sold, a wide representation of employers from across the retail industry have defined this standard and agreed that the knowledge, skills and behaviours that apprentices must have to do their job are the same.


Retail Services Level 2
Course Content


Knowledge
Know the customer profile of the business, appropriate methods for communicating with customers e.g. face to face and remotely, what customers’ purchasing habits are, how to support and increase sales, encourage customer loyalty and achieve repeat business.
Know the vision, objectives and brand standards of the business and how to contribute towards their success
Understand the principles of operating commercially and supporting the overall financial performance of the business for example by aiming to exceed targeted sales and reduce wastage and returns.
Know how the business positions itself in order to increase its market share and compete against its main competitors.
Know how to identify and determine individuals’ situation and needs and how to respond in the most appropriate way.


Skills
Positively interact with customers, using business relevant methods for example face to face or on-line, to support and increase sales by providing useful information and service.
Establish a good rapport with customers, serve them in line with brand standards and promote the values of the business in all work activities.
Deliver a sales service that meets customers’ needs and balances the financial performance of the business for example working towards sales targets, following procedures relating to packing of goods and dealing with returned products.
Influence customers’ purchasing decisions by providing accurate guidance on product and price comparisons and sharing knowledge on local offers and variances.
Use effective methods of communication that achieve the desired result, according to the purchasing process e.g. face to face, via the telephone or on-line.


Behaviours
Adopt an approachable and friendly manner, interacting with customers in line with the style of the business, showing a genuine interest in meeting their needs and actively seeking feedback to improve own quality of service provision.
Demonstrate personal drive and a positive regard for the reputation and aim of the business.
Act credibly and with integrity on all matters that affect financial performance.
Take an interest in the position of the business within the wider industry.

Sales Manager

Helping customers buy products or services from retail organisations such as department stores, garden centres, high street chains, supermarkets and online and mail order businesses.

Retail Services Level 2

Are you camera shy or overly self-critical when making videos for your business?Don&#39;t let it hold you back!🎥 Join us on our FREE webinar. Our webinar is designed to boost your confidence and enhance your presentation skills. Learn practical tips to overcome camera shyness and deliver engaging videos that captivate your audience.Don&#39;t miss out&mdash;register now and step into the spotlight with confidence!

Are you camera shy or overly self-critical when making videos for your business?

Don't let it hold you back!

✔ Join us on our FREE webinar.

Our webinar is designed to boost your confidence and enhance your presentation skills. Learn practical tips to overcome camera shyness and deliver engaging videos that captivate your audience.

Don't miss out—register now and step into the spotlight with confidence!

Clockwork Eye Video

Photography & Video

Video

Video Marketing

Video Creation

Mobile Video Production

Film & Video

Videography

Presentation Skills

Video Production

Video Editing

Video & Mobile Marketing

Overcome camera shyness and boost your presentation skills! 🎥 Join our FREE webinar designed to build your confidence and teach practical tips for creating engaging videos. Don’t miss out—register now and step into the spotlight with confidence!

Camera Confidence & Presentation Skills (FREE Webinar)

General Admission

Bristol

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">LOOKING FOR: YA, ADULT FICTION, NON-FICTION<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Laura Williams is literary agent at the&nbsp;<a href="http://greeneheaton.co.uk/agents/laura-williams/" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">Greene and Heaton Literary Agency</a>.&nbsp;She is seeking literary fiction, commercial fiction, psychological thrillers and high concept Young Adult.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="isPasted" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Laura is actively building a fiction list and a small non-fiction list. She is currently looking for literary fiction, edgy commercial fiction, psychological thrillers and high-concept contemporary young adult, as well as narrative non-fiction of all types. Her taste is quite dark, and she loves gothic, ghost stories, horror and anything sinister. She also loves books that make her cry, from big love stories to intense family dramas. She is open to historical or horror YA, but not magical or fantasy.&nbsp;<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Meditative or moving novels about modern life, appeal to Laura, sad stories with love and the importance of caring for each other shining through. She also loves stories about female friendships or conversely groups of women who don&#39;t get on, such as the hugely fun BAD SUMMER PEOPLE by Emma Rosenblum. She is always on the lookout for a big tragic love story to make her cry happy or sad tears.  At the more commercial end of fiction, think funny novels with warmth and romantic comedies with a bit of depth &ndash; think Marian Keyes.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Most of all Laura is looking for novels she hasn&rsquo;t read before &ndash; something unusual structurally or thematically, something that shines a light on a subject the author is passionate about, something that&rsquo;ll break her heart or raise her blood in an entirely new way. Laura is always looking to promote diverse voices from across the globe, and is particularly keen on LGBTQI+ stories.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Laura would like you to submit a covering letter, a 1-2 page synopsis and the first 5,000 words of your completed manuscript in a single word document.<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(In addition to the paid sessions, Laura is kindly offering one free session for low income/under-represented writers. Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the&nbsp;discretion of&nbsp;I Am In Print).&nbsp;By booking you understand you need to conduct an internet connection test with&nbsp;I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The submission deadline is: Monday 16 September&nbsp;2024

LOOKING FOR: YA, ADULT FICTION, NON-FICTION

Laura Williams is literary agent at the Greene and Heaton Literary Agency. She is seeking literary fiction, commercial fiction, psychological thrillers and high concept Young Adult.

Laura is actively building a fiction list and a small non-fiction list. She is currently looking for literary fiction, edgy commercial fiction, psychological thrillers and high-concept contemporary young adult, as well as narrative non-fiction of all types. Her taste is quite dark, and she loves gothic, ghost stories, horror and anything sinister. She also loves books that make her cry, from big love stories to intense family dramas. She is open to historical or horror YA, but not magical or fantasy. 

Meditative or moving novels about modern life, appeal to Laura, sad stories with love and the importance of caring for each other shining through. She also loves stories about female friendships or conversely groups of women who don't get on, such as the hugely fun BAD SUMMER PEOPLE by Emma Rosenblum. She is always on the lookout for a big tragic love story to make her cry happy or sad tears. At the more commercial end of fiction, think funny novels with warmth and romantic comedies with a bit of depth – think Marian Keyes.

Most of all Laura is looking for novels she hasn’t read before – something unusual structurally or thematically, something that shines a light on a subject the author is passionate about, something that’ll break her heart or raise her blood in an entirely new way. Laura is always looking to promote diverse voices from across the globe, and is particularly keen on LGBTQI+ stories.

Laura would like you to submit a covering letter, a 1-2 page synopsis and the first 5,000 words of your completed manuscript in a single word document.

(In addition to the paid sessions, Laura is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 

By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.

The submission deadline is: Wednesday 13th August 2025

I Am In Print

Fiction Writing

SOLD OUT! 22nd August Laura Williams #Agent121. Looking for: YA, ADULT FICTION, NON-FICTION

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<p style="margin: 0cm; font-size: 15px; font-family: Calibri, sans-serif; color: var(--text); box-sizing: border-box;" id="isPasted" fr-original-style='margin:0cm;font-size:15px;font-family:"Calibri",sans-serif;'>Empower Your Business with YouTube: Practical Workshop&nbsp;Harness YouTube to expand your reach, build brand awareness, and boost sales. Our interactive YouTube for Business workshop provides essential skills to set up and optimise your channel for success.&nbsp;What You&#39;ll Learn:&nbsp;Create a Professional Channel: Build a captivating YouTube channel that represents your brand.Optimise for Search: Learn key techniques to ensure your videos are easily found.Effective Marketing: Discover strategies to promote your videos, generate leads, and increase conversions.Analyse Performance: Use analytics to refine your strategies and improve content.&nbsp;Enrol Today and Transform Your Business&nbsp;Seize this chance to harness YouTube&#39;s potential. Enrol now in our YouTube for Business workshop and start creating videos that engage and elevate your business. 

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<iframe width="560" height="315" src="https://www.youtube.com/embed/lND5ACrCVos?si=1wlFLPU_5PfiL4Ri" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;">&nbsp;&nbsp;&nbsp;</iframe>


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Empower Your Business with YouTube: Interactive Workshop
Harness YouTube to expand your reach, build brand awareness, and boost sales. Our interactive YouTube for Business workshop provides essential skills to set up and optimise your channel for success.
What You'll Learn:
Create a Professional Channel: Build a captivating YouTube channel that represents your brand.
Optimise for Search: Learn key techniques to ensure your videos are easily found.
Effective Marketing: Discover strategies to promote your videos, generate leads, and increase conversions.
Analyse Performance: Use analytics to refine your strategies and improve content.
Enrol Today and Transform Your Business
Seize this chance to harness YouTube's potential. Enrol now in our YouTube for Business workshop and start creating videos that engage and elevate your business.
Explainer Video:



Video Design

Learn how to create and manage a successful YouTube channel for your business. This workshop will cover everything you need to know when setting up and using YouTube in your business. You will also learn how to use YouTube analytics to track your channel's performance to help you make improvements.

YouTube For Business (Interactive Workshop)

This event is for users of HoardingUK, we would like to listen to your feedback and suggestions.

HoardingUK

HUK User Involvement Meeting

Micro-Workshop: How to Use AI to Make Video Marketing Easier

Want to create more video content but feel stuck for time or ideas? In this short, practical workshop, you'll discover how to use AI tools to speed up your video marketing process—from generating content ideas and writing scripts to creating subtitles, video descriptions, and more. Whether you're just getting started or looking to streamline what you already do, this session will show you how AI can help you create better videos, faster.

Check out our other workshops and webinars designed to help you create video content HERE.

If you would like help in creating video content then take a look at our Video Creators Club where you will get support, training, tutorials and network with other creators.

If you are creating videos and either spending loads of time creating the subtitle files or even paying to have them created then look no further. This simple and easy exercise will enable you to create subtitles in seconds and is as easy as copy and paste.

Video Marketing Made Easier With AI (A Micro-Workshop)

Following on from last month's activation harnessing fire energy, ignited by the New Moon in Leo, I invite you to join me to welcome in the Virgo New Moon that approaches fast. Ushering in a new cycle and a new influx of energy.

With its timely intercession at the tail end of summer, Virgo always seems to me like a real opportunity to feel into what is next. To access a greater sense of clarity and creativity. And to start to ready ourselves to fully call in the new aspects that are calling each of us.

This is also a great way that we can contribute to the collective. For as we each focus on that which is calling, we open up more of the field for others to connect to their own heart centredness and a more expanded sense of self.

As the sun travels out of Leo into Virgo the energy of creation is heightened with the auspicious presence of the Royal Star Regulus. An ideal time to focus on calling in your highest timeline and attracting what your heart desires. Further anchoring heart energy within and without.

This will be an energy activation and will include a transmission and/or connection to the Dragons. We will come together online and get those energies moving. 

What’s an energy activation? An energy activation is a reawakening of part or parts of your Divine blueprint. It has the capacity to create lasting change, by removing blocks, habits, patterns or stagnancy that are ready to go! 

This particular activation will most likely use a blend of guided meditation, channelling and light language, to bypass the conscious mind, as I am guided during our time together.

If you require any further information or have specific questions not covered in the FAQ, simply reach out to me via email here: melody@thisdivinelife.com 

8PM BST * 9PM CET * 12PM PST * 3PM EST

Beautiful image created by MythologyArt via Pixabay

This Divine Life

Dragon Energy Activation for the New Moon in Virgo

Chelmsford

Stratford

This five-day course is a must for anyone who is considering or already working in a role with site manager responsibilities. This course covers all relevant legislation affecting safe working in the building, construction, and civil engineering industries.
It is endorsed by Build UK as the standard training for all construction managers.
Aims
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your management role. It highlights the need for risk assessment in the workplace, the implementation of the necessary control measures and adequate communication to sustain a health and safety culture within the workforce.
Course Content
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your management role. It highlights the need for risk assessment in the workplace, the implementation of the necessary control measures and adequate communication to sustain a health and safety culture within the workforce.
Course Content
• Health, safety, welfare and environmental legislation affecting your daily work
• New guidance and industry best practice
• Duties and responsibilities with regards to health, safety, welfare, and the environment
• Safe working
Prerequisites
This course is for you if you’re considering, or already have management responsibilities for planning, organising, monitoring, controlling and administering groups of staff e.g. site manager.
Assessment
At the end of this course, all delegates will have a clear understanding of controlling health and safety on site from a manager’s role.
Certificate
The certification for this course is valid for 5 years and is endorsed by Build UK as a standard training for all site managers.
To remain certified in this area, you will need to take a refresher course before the expiry date on your certificate, otherwise the full course will need to be retaken.
Instructions
Please note all online Site Management Safety Training Scheme courses with the venue “Online” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.

SMC Safety Solutions

Site Management Safety Training Scheme (SMSTS) 5 day course

Bournemouth

Our Virtual (via Zoom) course provide the same high-quality tuition as our classroom-based sessions. Quarterly meetings will take place at the Academy



Dental Nursing Diploma with National Examining Board for Dental Nurses (NEBDN) is an internationally recognised qualification that will allow you to work as a Dental Nurse in hospitals, NHS and private dental practices.

Successful completion of Dental Nursing Diploma course will enable you to register as a Dental Care Professional with the General Dental Council (GDC) and practice as a qualified Dental Nurse.


Discover the exciting world of dental nursing and be a part of a growing field that offers endless opportunities for growth and development.
How will you learn?
In addition to our traditional class-based tuition, we also offer Virtual (via Zoom) Learning courses to cater to different learning preferences. Our Virtual Learning courses provide the same high-quality tuition as our classroom-based sessions. To participate, you will need a laptop, PC, smart phone or tablet with a built-in or external camera and microphone. From the comfort of your own home, you will have the opportunity to communicate with your tutor and classmates through video chat, using your phone or computer camera. This allows for seamless interaction, discussions, and collaborative learning.

Quarterly meetings at the Academy
To ensure a well-rounded learning experience, you will be required to attend face-to-face lessons at the Academy on a quarterly basis, which means every three months. These sessions serve several important purposes:

Practical Units: Some aspects of the course require hands-on practical training. The face-to-face lessons will cover these practical units, allowing you to gain valuable experience and apply the knowledge you have acquired during the virtual learning sessions.

Tests and Mock Exams: These assessments are important for evaluating your progress, identifying areas for improvement, and preparing you for the final exams. The Academy will provide a controlled and supervised environment to ensure the integrity and fairness of these assessments.
Attending quarterly face-to-face lessons provides a balanced approach to your learning journey. It combines the convenience and flexibility of virtual learning with the benefits of in-person interactions, practical training, and assessments. By participating in these sessions, you will have the opportunity to reinforce your knowledge, receive personalized feedback, and build a stronger connection with your tutor and classmates.
The Academy is dedicated to supporting your growth and success in dental nursing field, and the face-to-face lessons are an integral part of that commitment.



Being a Dental Nurse can be an exciting and fulfilling career that allows you to make a positive impact on people’s lives while enjoying a variety of work and opportunities to learn and grow. You’ll get to work with an amazing dental team and get to know patients, helping them to feel at ease and comfortable during their visit. You’ll be the one behind the scene making sure everything runs smoothly, and you’ll be the one that patients will turn to for assistance. You’ll also get to be a part of the latest advancements in dental technology and treatment. And on top of all that, you get to have a flexible schedule and a good earning potential, with the potential to advance in your career. All in all, being a dental nurse is one of the most exciting and fulfilling career that you can have, and you’ll get to leave work every day knowing you’ve made a real difference in the lives of others.


The course is delivered by Team of Dental Professionals who are examiners, dentists and experienced Dental tutors with years of experience in teaching Dentistry.
Dental Nurses are involved in a wide range of procedures, from routine check-ups to complex surgeries, which can make the job interesting and varied.

Patient-centered care: Dental Nurses have a direct impact on the patient’s experience and can make a positive difference in people’s lives by providing them with quality care.

Professional development: Dental Nurses have the opportunity to continue their education and expand their skills, leading to advancement and new opportunities in the field.
No previous experience required – we will teach you from A to Z.
Do you need a job?
Yes, you will have 3 months’ time from the start of your course to find a placement.
The Academy provides a list of Private and NHS Dental Surgeries, who are regularly contacting us when looking for more Trainee Dental Nurses, so you can contact them directly as a registered student at the Academy. This is a paid job, unless you would like to work voluntary for personal reasons. We also provide a reference letter to the employee in case you need it.
The course is ideal for you if:
You are looking for a qualification that leads to employment
You intend to participate within dentistry and make a positive contribution to the dental health
You wish to learn how to maintain high standards of hygiene, cleanliness, health & safety
You enjoy interacting with multidisciplinary team and different people


The curriculum is based on the GDC (General Dental Council) registration requirements for dental nurses. It sets out the knowledge, skills and behavioural requirements that should be developed and demonstrated. These are set out in terms of professional competencies, with the assessment method clearly outlined (e.g. how the skills and knowledge will be assessed in the final examinations – via written questions such as multiple choice (MCQ) or extended matching questions (EMQ) or via Objective Structured Clinical Examinations – OSCEs). We are proud to announce that our Dental Nursing students has the highest examination pass rate in OSCE examinations!
Free services– workshops, mock exams, eRoE marking and internal moderation.


Earn while you learn could be another benefit for doing this course. We provide a list of Private Surgeries who have been working with us for the last 14 years and looking to recruit more Trainee Dental Nurses.
Working together – At our Dental Department, we prioritise working together with our learners every step of the way. We firmly believe in providing unwavering support, equipping you with the necessary tools, skills, and assistance to ensure your success. We take immense pride in the achievements of our students, with a long list of graduates boasting remarkable success stories. Our commitment to your success serves as the foundation for our own accomplishments
What Can You Expect to Earn as a Dental Nurse? Compared to other caring professions, Dental Nursing is well paid and offers plenty of opportunity for continued training and development. This is great for those looking on a the long-term plan for their career and those who wish to work their way up the ladder through continued learning, experience & hard work. Trainee Dental Nurse salary for standard working week will be around £23,000 per annum. Average wage for a qualified Dental Nurses between £40,417 to £42,350 p.a.
When are the exams?
There are two exams:
1. Multiple choice theory exam. November and March.
2. Practical exam. January and June. 
Record of Experience (eROE)
To be eligible to sit your first exam, you have to complete your electronic Record of Experience (eROE). The eROE has to be submitted to your tutor by 31st Jan for March exam, and 31st August for November exam. 
London Waterloo Academy supports Mouth Cancer Research Foundation and encouraging learners to raise the awareness and participate in annual 10k walk.



Study mode – virtual (via Zoom) live stream lessons combined with a quarterly meetings Saturday/Sunday at the Academy
Duration – 1 year (part time)
Virtual (via Zoom) classes – once a week
Quarterly meetings at the Academy – date are discussed with the group in advance
Next Intake/start dates (please choose one for your course to start):
21 September 2024, Saturday classes from 9am to 11am
Registration fee – £300 (includes: administration, workshops, mock exams, RoE marking, internal moderation of RoE)
Tuition Fees – £1,400 (we offer payment plan, and accept instalments)
Exam fee – £510 will be charged at the point of candidate registration with NEBDN
One day introduction course – for those who are considering/not sure whether to step up into the Dental Industry £50.00
Call us +44 (0) 7484 014980 or email to info@waterlooacademy.co.uk or Facebook – London Waterloo Academy
Office location: The Foundry, 156 Blackfriars Rd, London SE1 8EN (Southwark Station (2-3 min walk) and Waterloo/Blackfriars Station (10 min walk))

London Waterloo Academy

Dental Nurse

Dental Assistant

VIRTUAL DENTAL NURSING DIPLOMA

Registration Fee

Tuition Fee

Exam Fee

One Day Introduction Course

Our Site Management Safety Training Scheme (SMSTS) refresher training courses, available both online and in-person, are designed for managers and individuals in positions of authority who completed their original SMSTS training program less than three years ago.

Aims
Participants will undertake a concise yet equally engaging training program covering all essential aspects of enforcing health and safety codes of practice at construction sites. Topics include in-depth discussions on risk assessments and effective methods for monitoring and managing industry-specific hazards.
Instructions
For online courses labeled “Remote Learning,” a tutor will deliver the training via video call.
All SMSTS courses are delivered and assessed in English. Participants must have a good command of the language to successfully complete the program.
Additional attendee information will be provided via email. Please ensure you check your inbox.


Site Management Safety Training Scheme (SMSTS) Refresher

Southampton

Portsmouth

Rotherham

Manchester

Leeds

Kingston upon Hull

Newport

Peterborough

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BASIC to ADVANCED COURSE PACKAGE

Complete 3 courses over 2 full days and receive three qualifications:

Introduction to Phlebotomy Certificate (Nationally Recognised Level 3, Ireland Level 5)
Days 1 and 2: 9.30am – 5.00pm

Advanced Phlebotomy Certificate (Nationally Recognised Level 4, Ireland Level 6)
Day 1: 5.30pm - 8.30pm

Geopace Certificate of Competency (Nationally Recognised Accredited, CPD Practical Skills)
Day 2: 5.30pm - 8.30pm

Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.






Key Facts & Summary:


COURSE 1: INTRODUCTION TO PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Three (Ireland Level Five)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (21 CPD Points)

PART 1 (DAY 1) - 9.30am to 5.00pm
PART 2 (DAY 2) - 9.30am to 5.00pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

A TWO DAY venepuncture course at Level 3. Trains up to the point of live blood draws.

On completion awards a Nationally Recognised and Accredited Certificate in Phlebotomy.

DAY ONE (PART 1) - THEORY
Attend the course location of your choice – starts at 9.30am and finishes approx. 5.00pm

DAY TWO (PART 2) - CLASSROOM
Your classroom tutor will recap on the theory element (above) after which you will begin your practical sessions learning and developing the skills required up to the point of Live Blood Draws.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 2: ADVANCED PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Four (Ireland Level 6)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (14 CPD Points)

PART 1 - THEORY
Complete your theory training online in the comfort of your own home or at work.

PART 2 - CLASSROOM
Follow on from your Day One Theory training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.

On completion awards a Nationally Recognised and Accredited Certificate in Advanced Phlebotomy.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 3: ROUTE TO COMPETENCY MASTERCLASS
CPD ACCREDITED - The CPD Certification Service

CLASSROOM
Follow on from your Day Two practical training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

GEOPACE LIVE BLOOD SESSIONS enabling you to draw human blood under 1-to-1 supervision of your tutor. You will follow a Competency Checklist, signed off by your tutor on completion.

On completion awards a Geopace Certificate of Competency - Nationally Recognised and Accredited Route to Competency - Live Blood Draws Certificate

DOWNLOAD A COURSE ITINERARY HERE




How do I attend?

EITHER -
CLASSROOM OPTION - Attend one of our scheduled classroom locations, completing your Introduction to Phlebotomy Course over 2 days. You will also complete your Advanced Training at the end of the first day and your Competency Training at the end of the second day.

Our Introduction to Phlebotomy and Advanced Phlebotomy Training Kits are supplied at no charge when booking our virtual classroom training option.
If you would like to add one or both of these kits to your classroom training option then these are available to add at time of booking. Our comprehensive training kits each mirror the same equipment and supplies used in the classroom and both include detailed video tutorials, allowing you to continue to practice and "hone" your skills after you have completed your practical training.

OR -

VIRTUAL CLASSROOM OPTION- Complete your theory training online at home or work, then join us for a one day Zoom session to complete your Introduction to Phlebotomy virtual classroom training, followed by your Advanced Training in the evening of the same day. You have the option to add a classroom-based competency session, awarding a CPD Accredited Geopace Certificate of Competency, at time of booking.

Our Virtual Classroom option includes two very comprehensive training kits - one for your introductory course and one for your advanced course. Kits are included at no charge (normally £79.95 each) and are yours to keep and to continue to practice with after you have finished your courses. The equipment and supplies included in your kits are the same as those used if you choose the classroom option.

How do I book?

Choose whether you would like to attend in a classroom or if you would like to complete your training by virtual classroom.
Click on the Classroom - Booking Options or Virtual Classroom - Booking Options buttons below to see all upcoming dates and locations.

Please note - Competency Training
Our Route to Competency Masterclass - Live Blood Sessions can only be completed in a classroom environment. This is included when you book a classroom option. When booking the virtual classroom option you can choose to add this at time of booking. You will receive a voucher code to enable you to book onto any upcoming dates or locations. For most of our two day course we run our competency training at the end of the second day and therefore you should be able to complete your full training programme with us over two days.

If you are completing your training by virtual classroom please see our list of competency training locations here.

If you would like to "mix and match" your training dates and/or locations then please call our admin team on 01525 713377 who will be more than happy to put a training package together for you on dates and / or locations that suit you.

All courses are accredited and are Skills for Health & WHO compliant.

Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

THIS COURSE PACKAGE INCLUDES:
1: INTRODUCTION TO PHLEBOTOMY COURSE (GPT003) - Level 3 (Ireland Level 5)
2: ADVANCED PHLEBOTOMY COURSE (GPT005) - Level 4 (Ireland Level 6)
3: GEOPACE COMPETENCY CERTIFICATE - CPD Certified (optional with Virtual Classroom)

Learn how to take blood ... train as a Phlebotomist

FAST-TRACK YOUR PHLEBOTOMY TRAINING

WITH OUR

COMPLETE TRAINING PACKAGE

20% off -  Multi-Course Discount

    Cover all stages from beginner through to Level 4

    Available as Classroom or Virtual Classroom

    Complete your beginner to advanced training in 2 days

    Awards 2 accredited qualifications - Introduction to Phlebotomy and Advanced Phlebotomy qualifications

    Both courses are dually accredited (OCN & CPD)

    Geopace Certificate of Competency included with classroom attendance or available as an option when booking virtual classroom

    Covers all steps up to live blood draw

    Learn advanced skills and techniques

    Virtual Classroom options include comprehensive Practise@Home Training Kits (yours to keep)

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


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