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Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback

Duration 3 Days 18 CPD hours This course is intended for Application Consultants and Program Managers Overview Participants learn about the SAP Activate methodology in agile implementation techniques in SAP projects.The course enables participants to apply the Agile techniques in their projects through project use cases and simulations.This class is highly interactiveThis course complements agile courses from other providers, like Certified Scrum Master and/or PMI-ACP training. In this course, students will gain knowledge on how to use techniques in SAP projects. The Basics Agile and SCRUM 101 Introduction to SAP Activate Agile Project Fit Starting Agile Roles and Responsibilities Agile Project Organisation Prepare Agile Project Backlog Explore Phase Overview Create Product Backlog Definition of Done Iterative Build Release Planning Sprint Cycle Testing and Deploy Summary of Key Points Summary and key points Appendices Agile Manifesto Agile Use Cases Agile Fit Questions Agile Lean Design Templates Agile and SAP Solution Manager Additional course details: Nexus Humans ACT200 SAP Agile Project Delivery training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ACT200 SAP Agile Project Delivery course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours Additional course details: Nexus Humans 9000 System Manager 2.9 (4-day) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 9000 System Manager 2.9 (4-day) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for both novice and experienced IT professionals, Network Administrators new to Active Directory, Help Desk Personnel, Network Support Personal, Desktop Support Personal, Managers that oversee IT personnel, Developers that create products that interact with Active Directory and Exchange Administrators. Overview At Course Completion you will Understand the industry standards used in Active Directory and their importance. Recognize the functionality of Domain Controllers and Active Directory Replication mechanisms. Understand Forest, Domain and OU structure. Recognize and understand the role of Active Directory Sites. Skills needed to determine Domain Controller Server versions, Forest and Domain Functional levels. Describe authentication Mechanisms in Active Directory NTLM and Kerberos. Optimize and maintain Group Policy Objects (GPO) used in Active Directory. Understand the functioning of Active Directory Partitions and the Global Catalog. Fundamental understanding of using Active Directory with Cloud Services like Federation Services and Azure. This one-day instructor-led class is intended for IT professionals and IT managers who work with Active Directory or supervise IT professionals that work with Active Directory. Additionally, IT professionals that work with products that integrate with Active Directory such as Exchange can also benefit. In this course, students learn how and why Active Directory was developed by Microsoft, the fundamental architecture, basic design, management, as well as security and fundamentals for cloud integration with services like Azure. Module 1: Principles of Active Directory Development of Active Directory What is X.500 LDAP Active Directory Architecture NTLM and Kerberos Managing operating systems with GPOs, Workplace Join and InTune Active Directory Groups: Domain Local, Global and Universal Using and Managing Active Directory Domain Controllers Forest and Domain Functional Levels Introduction to Active Directory Partitions and the Global Catalog Basic Forest Structure and Design Basic Domain Structure and Design Basic OU Structure and Design Module 2: Fundamentals of WAN management with Active Directory Understanding AD Sites and WAN Traffic Management Basic AD Sites and Logon Traffic Introduction to AD Sites and Replication Traffic Bridgehead Servers and Site Link Objects Site Aware Applications Module 3: Introduction to Active Directory Group Policy Objects Introduction to Group Policy Administrative Templates Fundamental Concepts of GPO Scripts Introduction to Creating and Using GPOs Principles of Managing Multiple GPOs Block, Enforce and Inheritance GPOs and Active Directory Versions Introduction to Controlling and Installing Software with GPOs, SRP and App Locker Module 4: Principles of Active Directory Integration Active Directory and ?The Cloud? User Principle Names, Authentication and Active Directory Federated Services Conclusion, Additional Resources, Labs and Exercises Additional course details: Nexus Humans 55152AC Fundamentals of Active Directory training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 55152AC Fundamentals of Active Directory course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours In this 3 day customized Intermediate SQL course students will learn additional commands and functions using labs/activities/content that correlates with this content. By understanding SQL, you get the knowledge of fundamental queries associated with data management so that you can verify, monitor, and control all the activities operating in the database. Lesson 1 Substring Instr / CharIndex Convert (data types and with Formatting) Replace RowCount / RowNum / Top )n) ÿ(Oracle/SQL Server functions) Case / If Then Else statements Exists Clause Find Duplicates using Group by and have clause (and other tips for analyzing data) Lesson 2 Set operations (UNION, UNION ALL, INTERSECT, MINUS) GROUP BY extensions (ROLLUP, CUBE, and GROUPING SETS) Loops / Cursors Common Table Expressions (CTEs) Lesson 3 Temp Tables / Views Advanced Subqueries Regular Expressions (RegEx) Linked Server Queries Qualified subquery predicates Aggregate functions Optimizing queries SQL Injection Lesson 4 JSON Parsing With Partition By With Over Fuzzy Logic - MDS.mdq.[Similarity]ÿ Additional course details: Nexus Humans Intermediate SQL Custom 3-Day Private Class Outline training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Intermediate SQL Custom 3-Day Private Class Outline course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course are Application Consultants/Modelers and Project team members. Overview Get an overview of SAP HANA SPS09 and in-memory computing.Build an analytic data model with native HANA modeling tools.Understand the different approaches to provision data into SAP HANA.Learn how to connect to SAP HANA and consume HANA models. In this course, students get an overview of SAP HANA SPS09 and in-memory computing. Students will also gain an understanding of the different approaches to provision data into SAP HANA. Key concepts of SAP HANAWorking with SAP HANA StudioArchitecture of SAP in-memory computingModeling with SAP HANA Attribute Views Analytic Views Calculation Views Overview of data provisioning in SAP HANA with the tools Flat file upload SAP BusinessObjects Data Services SAP Landscape Transformation Replication Server SAP Replication Server SAP Direct Extractor Connection Smart Data Access Smart Data Integration / Smart Data Quality Smart Data Streaming SAP HANA Interfaces to BI client tools SAP BusinessObjects Analysis for Office SAP Design Studio SAP Lumira Additional course details: Nexus Humans HA100 SAP HANA - Introduction training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the HA100 SAP HANA - Introduction course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This lecture and exercise-based course is for individuals who want to understand how to install, configure, and manage an IBM Spectrum Scale storage cluster. Overview After completing this course, you should be able to: Summarize the key features of IBM Spectrum Scale Describe IBM ESS and Spectrum Scale RAID Install IBM Spectrum Scale and configure a cluster Manage a cluster Implement information lifecycle management (ILM) Configure IBM Spectrum Scale high availability features Back up critical cluster data This course is intended for IT professionals tasked with administering an IBM Spectrum Scale storage cluster in environments running Linux and AIX nodes. The course includes information on installing, configuring, and monitoring an IBM Spectrum Scale cluster. Many Spectrum Scale features are described in lecture materials and then implemented in lab exercises. These features include: Storage management, high availability options, cluster management, and information lifecycle management (ILM) tools. Note: Although the lab environment is running the Linux operating system, the differences in Spectrum Scale compared with an AIX environment are minor. Therefore, the skills acquired during the course can be applied in both Linux and AIX environments. Welcome and course overview Unit 1 - IBM Spectrum Scale overview Exercise 1 - Cluster node preparation Unit 2 - Installation and cluster configuration Exercise 2 - Installation and cluster configuration Unit 3 - Cluster management Exercise 3 - Cluster management and configuration Unit 4 - Information Lifecycle Management (ILM) Exercise 4 - Storage pools, filesets, and policies Unit 5 - High availability and cluster data backups Exercise 5 - Replication and snapshots Course wrap-up and evaluation

Duration 1 Days 6 CPD hours This course is intended for Individuals planning to deploy applications and create application environments on Google Cloud. Developers, systems operations professionals, and solution architects getting started with Google Cloud. Executives and business decision makers evaluating the potential of Google Cloud to address their business needs. Overview Identify the purpose and value of Google Cloud products and services. Interact with Google Cloud services. Describe ways in which customers have used Google Cloud. Choose among and use application deployment environments on Google Cloud: App Engine, Google Kubernetes Engine, and Compute Engine. Choose among and use Google Cloud storage options: Cloud Storage, Cloud SQL, Cloud Bigtable, and Firestore. Make basic use of BigQuery, Google's managed data warehouse for analytics. This course uses lectures, demos, and hands-on labs to give you an overview of Google Cloud products and services so that you can learn the value of Google Cloud and how to incorporate cloud-based solutions into your business strategies. Introducing Google Cloud Platform Explain the advantages of Google Cloud Platform. Define the components of Google's network infrastructure, including: Points of presence, data centers, regions, and zones. Understand the difference between Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS). Getting Started with Google Cloud Platform Identify the purpose of projects on Google Cloud Platform. Understand the purpose of and use cases for Identity and Access Management. List the methods of interacting with Google Cloud Platform. Lab: Getting Started with Google Cloud Platform. Google Compute Engine and Networking Identify the purpose of and use cases for Google Compute Engine. Understand the basics of networking in Google Cloud Platform. Lab: Deploying Applications Using Google Compute Engine. Google Cloud Platform Storage Options Understand the purpose of and use cases for: Google Cloud Storage, Google Cloud SQL, and Google Cloud Bigtable. Learn how to choose between the various storage options on Google Cloud Platform. Lab: Integrating Applications with Google Cloud Storage. Google Container Engine Define the concept of a container and identify uses for containers. Identify the purpose of and use cases for Google Container Engine and Kubernetes. Introduction to Hybrid and Multi-Cloud computing (Anthos). Lab: Deploying Applications Using Google Container Engine. Google App Engine and Google Cloud Datastore Understand the purpose of and use cases for Google App Engine and Google Cloud Datastore. Contrast the App Engine Standard environment with the App Engine Flexible environment. Understand the purpose of and use cases for Google Cloud Endpoints. Lab: Deploying Applications Using App Engine and Cloud Datastore. Deployment and Monitoring Understand the purpose of template-based creation and management of resources. Understand the purpose of integrated monitoring, alerting, and debugging. Lab: Getting Started with Stackdriver and Deployment Manager. Big Data and Machine Learning Understand the purpose of and use cases for the products and services in the Google Cloud big data and machine learning platforms. Lab: Getting Started with BigQuery. Summary and Review Summary and Review. What's Next?.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for the following participants: Application developers, Cloud Solutions Architects, DevOps Engineers, IT managers. Individuals using Google Cloud Platform to create new solutions or to integrate existing systems, application environments, and infrastructure with the Google Cloud Platform. Overview At the end of the course, students will be able to: Understand container basics. Containerize an existing application. Understand Kubernetes concepts and principles. Deploy applications to Kubernetes using the CLI. Set up a continuous delivery pipeline using Jenkins Learn to containerize workloads in Docker containers, deploy them to Kubernetes clusters provided by Google Kubernetes Engine, and scale those workloads to handle increased traffic. Students will also learn how to continuously deploy new code in a Kubernetes cluster to provide application updates. Introduction to Containers and Docker Acquaint yourself with containers, Docker, and the Google Container Registry. Create a container. Package a container using Docker. Store a container image in Google Container Registry. Launch a Docker container. Kubernetes Basics Deploy an application with microservices in a Kubernetes cluster. Provision a complete Kubernetes cluster using Kubernetes Engine. Deploy and manage Docker containers using kubectl. Break an application into microservices using Kubernetes? Deployments and Services. Deploying to Kubernetes Create and manage Kubernetes deployments. Create a Kubernetes deployment. Trigger, pause, resume, and rollback updates. Understand and build canary deployments. Continuous Deployment with Jenkins Build a continuous delivery pipeline. Provision Jenkins in your Kubernetes cluster. Create a Jenkins pipeline. Implement a canary deployment using Jenkins. Additional course details: Nexus Humans Getting Started with Google Kubernetes Engine training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Getting Started with Google Kubernetes Engine course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours Overview What's New in This Guide? Automatic Payment Reminders for open customer invoices Ability to automatically include the PO# (purchase order number) to Invoice Emails Able to combine multiple emails which allows you to attach multiple sales or purchasing documents to a single email Quickly locate a company file using the new company file search feature Smart Help is an improved search experience that includes access to live experts through messaging and call back options This course covers all features that are in QuickBooks Pro and Premier 2020 and prepares you for the QuickBooks Certified User exam. This course combines all topics in the two 1 day courses ?Get Started with QuickBooks 2020 for Windows? and ?Keep Going with QuickBooks 2020 for Windows?. First-time QuickBooks users will learn the basic features of the software. Experienced QuickBooks users will quickly learn the new features and functionality of QuickBooks 2020. Getting Started Starting QuickBooks Setting QuickBooks Preferences Components of the QuickBooks Operating Environment Using QuickBooks Help Identifying Common Business Terms Exiting QuickBooks Setting Up a Company Creating a QuickBooks Company Using the Chart of Accounts Working with Lists Creating Company Lists Working with the Customers & Jobs List Working with the Employees List Working with the Vendors List Working with the Item List Working with Other Lists Managing Lists Setting Up Inventory Entering Inventory Ordering Inventory Receiving Inventory Paying for Inventory Manually Adjusting Inventory Selling Your Product Creating Product Invoices Applying Credit to Invoices Emailing Invoices Setting Price Levels Creating Sales Receipts Invoicing for Services Setting Up a Service Item Changing the Invoice Format Creating a Service Invoice Editing an Invoice Voiding an Invoice Deleting an Invoice Entering Statement Charges Creating Billing Statements Processing Payments Displaying the Open Invoices Report Using the Income Tracker Receiving Payments for Invoices Making Deposits Handling Bounced Checks Working with Bank Accounts Writing a QuickBooks Check Voiding a QuickBooks Check Using Bank Account Registers Entering a Handwritten Check Transferring Funds Between Accounts Reconciling Checking Accounts Entering and Paying Bills Handling Expenses Using QuickBooks for Accounts Payable Using the Bill Tracker Entering Bills Paying Bills Entering Vendor Credit Memorizing Transactions Entering a New Memorized Transaction Editing a Memorized Transaction Deleting a Memorized Transaction Grouping Memorized Transactions Using a Memorized Transaction Printing the Memorized Transaction List Customizing Forms Creating a Custom Template Modifying a Template Printing Forms Using Other QuickBooks Accounts Other QuickBooks Account Types Working with Credit Card Transactions Working with Fixed Assets Working with Long-Term Liability Accounts Using the Loan Manager Creating Reports Working with QuickReports Working with Preset Reports Sharing Reports Exporting Reports to Microsoft Excel Printing Reports Creating Graphs Creating QuickInsight Graphs Using QuickZoom with Graphs Working with the Sales Graph Customizing Graphs Printing Graphs Tracking and Paying Sales Tax Using Sales Tax in QuickBooks Setting Up Tax Rates and Agencies Indicating Who and What Gets Taxed Applying Tax to Each Sale Determining What You Owe Paying Your Tax Agencies Preparing Payroll with QuickBooks Using Payroll Tracking Setting Up for Payroll Setting Up Employee Payroll Information Setting Up a Payroll Schedule Writing a Payroll Check Printing Paycheck Stubs Tracking Your Tax Liabilities Paying Payroll Taxes Preparing Payroll Tax Forms Using the EasyStep Interview Using the EasyStep Interview Using Online Banking Setting Up an Internet Connection Setting Up Bank Feeds for Accounts Viewing, Downloading, and Adding Online Transactions Creating Online Payments Transferring Funds Online Canceling Online Payments Managing Company Files Using QuickBooks in Multi-user Mode Setting Up Users and Passwords Setting a Closing Date Sharing Files with an Accountant Updating QuickBooks Backing Up and Restoring a Company File Condensing a Company File Estimating, Time Tracking, and Job Costing Creating Job Estimates Creating an Invoice from an Estimate Displaying Reports for Estimates Updating the Job Status Tracking Time Displaying Reports for Time Tracking Tracking Vehicle Mileage Displaying Vehicle Mileage Reports Displaying Other Job Reports Writing Letters Using the Letters and Envelopes Wizard Customizing Letter Templates