178 Courses in Liverpool delivered Live Online

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course are Business Process Owners/Team Leads/Power Users, Industry Specialists, and Program/Project Managers. Overview Explain Maintenance and Repair business processesExecute maintenance tasksDefine relevant organizational elements used in Plant Maintenance In this course, students learn how to describe the maintenance and repair business processes within SAP ERP. This foundation knowledge is mandatory in order for students to have the confidence to complete the subsequent configuration courses. Plant Maintenance Organization Outlining EAM Processes and SAP Solution Portfolio Outlining the SAP User Interfaces and Roles Executing Maintenance Tasks with NetWeaver Business Client (NWBC) Checking Organizational Levels in Plant Maintenance Technical Objects Checking Functional Locations Managing Equipment Checking Linear Asset Management (LAM) Assigning Bills of Material (BOMs) to Technical Objects Breakdown Maintenance Planning Breakdown Maintenance Processing a Breakdown Maintenance Order Corrective Maintenance Outlining Corrective Maintenance Processing External Services Creating Notifications of Maintenance Requirements Creating Maintenance Orders Planning of Maintenance Orders Planning of Maintenance Orders for Operation Account Assignment (OAA) Selecting Maintenance Orders Planning for Maintenance Orders Scheduling Maintenance Executing Maintenance Tasks with SAP GUI Completing Notifications and Orders Confirm and Technically Complete an Order Creating a Shift Report Refurbishment of Spare Parts Checking Prerequisites in Materials Management (MM) Refurbishing Spare Parts Internally Refurbishing Spare Parts Externally Preventive Maintenance Outlining Preventive Maintenance Checking the Maintenance Task List Creating Maintenance Plans Scheduling Maintenance Plans Project-Oriented Maintenance Outlining Project-Oriented Maintenance Supplementary Processes for SAP Enterprise Asset Management Outlining Mobile Applications for SAP Enterprise Asset Management (SAP EAM) Using Visual Enterprise Documents Describing Basic Maintenance Processing Outlining Pool Asset Management (PAM) Outlining SAP Work Clearance Management (WCM) Applying Worker Safety Report and Analysis of Information for SAP Enterprise Asset Management (EAM) Analyzing Maintenance History with the Logistic Information System (LIS) Evaluating Plant Maintenance with SAP Business Warehouse (SAP BW) Outlining Rapid Deployment Solution EAM Analytics SAP Enterprise Asset Management Customizing Implementation Outlining SAP Enterprise Asset Management Customizing Implementation

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this class are Application Consultants, Business Process Architects, Business Process Owners/Team Leads/Power Users, and Program/Project Managers Overview Explore settings to map requirements in the area of Sales and Distribution (S&D) that require knowledge of cross-application Customizing functionsUnderstand and consider complex relationships in mapping organizational structuresConfigure and adapt special functions like copy control, text control, output controlUnderstand system modification options and personalization techniques This course is ideal for students who are requiring detailed cross-application configuration knowledge to map requirements integrated to sales and distribution. Copy Control Modifying Copy Control Text Control Identifying Text Sources Configuring Text Control Output Adjusting Output Determination Adjusting Output Types Using PDF-Based Forms in the Sales Process Enhancements & Modifications Using Enhancement Technology Adjusting the Screen Setup of a Transaction Using Table Controls Adjusting Lists in Sales and Distribution Controlling Customer Master Data Using Account Groups Adjusting the Screen Setup of a Transaction Using Transaction Variants Adding New Fields Performing System Modifications Using Classic Enhancement Technology Performing System Modifications Using the Enhancement Framework Additional course details: Nexus Humans SCM650 SAP Cross-Functional Customizing in Sales and Distribution training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SCM650 SAP Cross-Functional Customizing in Sales and Distribution course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course are Application Consultants, Business Analysts, Business Process Owners/Team Leads/Power Users, Data Consultants /Managers, Program/Project Managers, and Solution Architects. Overview Gain hands-on experience in running SAP BusinessObjects BI tools on top of SAP NetWeaver BW data In this course, students are provided with detailed knowledge on the integration for reporting of SAP BusinessObjects BI Platform 4.x with SAP NetWeaver 7.x. Overview of SAP BusinessObjects Business Intelligence(BI) 4.x and SAP NetWeaver Describing SAP BusinessObjects 4.x Semantic Layer in SAP BusinessObjects BI 4.x and Data Connectivity Describing Semantic Layer Technology Creating a Universe with the Information Design Tool SAP BusinessObjects Analysis, Edition for Microsoft Office and SAP NetWeaver BW Creating a Workbook in SAP BusinessObjects Analysis, Edition for Microsoft Office Creating a Workbook with SAP BusinessObjects Analysis, Edition for Microsoft Office and SAP BW SAP BusinessObjects Analysis, Edition for OLAP and SAP NetWeaver BW Creating a Workspace with SAP BusinessObjects Analysis, Edition for OLAP Creating a Workspace in SAP BusinessObjects Analysis, Edition for OLAP Based on a BW Query SAP BusinessObjects Design Studio and SAP NetWeaver BW Creating an Analytical Application in SAP BusinessObjects Design Studio Creating an Analytical Application with Scripting SAP BusinessObjects Dashboards and SAP NetWeaver BW Creating a Dashboard with SAP BusinessObjects Dashboards Creating a Dashboard with BEx Query SAP Crystal Reports and SAP NetWeaver BW Creating a Report with SAP Crystal Reports for Enterprise Creating a Report with SAP Crystal Reports 2013 Creating a Report with SAP Crystal Reports 2013 and SAP NetWeaver BW Differentiating SAP Crystal Reports 2013 and SAP Crystal Reports for Enterprise SAP BusinessObjects Web Intelligence and SAP NetWeaver BW Creating a Web Intelligence Document Creating a Web Intelligence Document for SAP NetWeaver BW SAP BusinessObjects Explorer and SAP NetWeaver BW Creating an SAP BusinessObjects Explorer Information Space Describing Data Connectivity between SAP BusinessObjects Explorer and SAP NetWeaver BW Information Distribution Reporting with Mobile Devices Creating Publications with SAP Crystal Reports and SAP BusinessObjects Web Intelligence Integrating BI Content with SAP NetWeaver Enterprise Portal

Duration 4 Days 24 CPD hours This course is intended for Account and project managers Contact Center Enterprise (CCE) administrators Deployment engineers Technical sales Overview After taking this course, you should be able to: Navigate CCE configuration and scripting tools Configure a dialed number, call type, and media routing domain Build a basic Cisco Intelligent Contact Management (ICM) script Configure agents and skill groups Configure basic Interactive Voice Response (IVR) functionality Implement attributes and precision queues Configure Ring-No-Answer (RONA) using CCE configuration tools Configure and populate an agent team and primary supervisor Improve agent efficiency through finesse enhancements Build and test a basic Voice XML (VXML) application Implement roles, departments, and business hours Run Cisco Unified Intelligence Center (CUIC) reports using the Reporting tool The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco© Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment. Cisco Unified Contact Center Review Contact Center Basics Components and Architecture Deploying Basic Call Settings Associate Basic Call Settings Explore Media Routing Domains Building a Basic Cisco Unified Contact Center Enterprise Script Introduce Script Editor Use Script Editor Nodes Configuring Basic Agent Functionality Introduce Agent Functionality Configure Agent Desk Settings Configuring Basic Call Treatment and Queuing Explore Media Server and Files Introduce Microapps Implementing Precision Routing Introduce Precision Routing Basics Examine the Migration Path Configuring RONA Support Introduce RONA Functionality Identify RONA Timeout Considerations Configuring Agent Teams and Supervisors Configuring Teams and Supervisors Explore Agent Roles Administering the Cisco Finesse Desktop Administering Cisco Finesse Desktop Introduce Cisco Finesse Administration Implementing Voice XML Applications Introduce VXML Build a Basic Call Studio Project Configuring Roles, Departments, and Business Hours Examine Post-Call Survey Functionality Configure Post-Call Survey Running Unified CC Enterprise Reports with Unified Intelligence Center (IC) Configure Unified CC Enterprise Administrators Configure Departments

Duration 4 Days 24 CPD hours This course is intended for Storage and system administrators using HP Data Protector software, System Engineers, Consultants, Project Managers, Professional Services, and Sales. Overview Upon successful completion of this course, you should be able to:Install and distribute HP Data Protector software in your environmentConfigure the HP Data Protector software productConfigure your tape and disk-based backup solutions for use with HP Data Protector softwareUse HP Data Protector software to run backups and restores, and monitor these sessions from both the Data Protector GUI and command lineManage the HP Data Protector software Internal Database (IDB)Create custom reports and notification proceduresSecure your installation by configuring user access and adding security to the Cell Manager and DP client systemsPrepare your client to recover from a disaster situationUnderstand the Data Protector processes and perform basic troubleshooting of your installation The hands-on lab exercises reinforce the theory sessions to ensure a thorough understanding of backup and recovery concepts, the functionality of the software and its application to typical storage implementations. The hands-on lab exercises reinforce the theory sessions to ensure a thorough understanding of backup and recovery concepts, the functionality of the software and its application to typical storage implementations. Additional course details: Nexus Humans DP120 Data Protector 9.x Essentials training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the DP120 Data Protector 9.x Essentials course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for The intended audience for this comprehensive course on Information Assurance and STIGs includes professionals with roles such as: IT professionals - System administrators, network engineers, and security analysts who are responsible for maintaining and securing IT infrastructure and web applications. Developers - Software engineers and web developers who design, implement, and maintain web applications, and need to integrate security best practices throughout the development process. Project teams - Cross-functional teams that collaborate on application development projects, including members from development, testing, and deployment teams. Technical leads - Senior software engineers or architects who oversee technical aspects of projects and ensure the implementation of secure design and coding practices. Project managers - Professionals responsible for planning, executing, and closing projects, ensuring that security requirements are met throughout the project lifecycle. Overview Working in an interactive learning environment, guided by our application security expert, you'll explore: The concepts and terminology behind defensive coding Threat Modeling as a tool in identifying software vulnerabilities based on realistic threats against meaningful assets The entire spectrum of threats and attacks that take place against software applications in today's world The role that static code reviews and dynamic application testing to uncover vulnerabilities in applications The vulnerabilities of programming languages as well as how to harden installations The basics of Cryptography and Encryption and where they fit in the overall security picture The requirements and best practices for program management as specified in the STIGS The processes and measures associated with the Secure Software Development (SSD) The basics of security testing and planning Understand the concepts and terminology behind defensive coding Understand Threat Modeling as a tool in identifying software vulnerabilities based on realistic threats against meaningful assets Learn the entire spectrum of threats and attacks that take place against software applications in today's world Discuss the role that static code reviews and dynamic application testing to uncover vulnerabilities in applications Understand the vulnerabilities of programming language as well as how to harden installations Understand the basics of Cryptography and Encryption and where they fit in the overall security picture Understand the fundamentals of XML Digital Signature and XML Encryption as well as how they are used within the web services arena Understand the requirements and best practices for program management as specified in the STIGS Understand the processes and measures associated with the Secure Software Development (SSD) Understand the basics of security testing and planning The Information Assurance (STIG) Overview is a comprehensive two-day course that delves into the realm of Information Assurance, empowering you to enhance your cybersecurity skills, understand the essentials of STIGs, and discover cutting-edge web application security practices. This immersive experience is tailored for IT professionals, developers, project teams, technical leads, project managers, testing/QA personnel, and other key stakeholders who seek to expand their knowledge and expertise in the evolving cybersecurity landscape. The course focuses on the intricacies of best practices for design, implementation, and deployment, inspired by the diverse and powerful STIGs, ultimately helping participants become more proficient in application security.The first half of the course covers the foundations of DISA's Security Technical Implementation Guides (STIGs) and learn the ethical approach to bug hunting, while exploring the language of cybersecurity and dissecting real-life case studies. Our expert instrtors will guide you through the importance of respecting privacy, working with bug bounty programs, and avoiding common mistakes in the field.The next half delves into the core principles of information security and application protection, as you learn how to identify and mitigate authentication failures, SQL injections, and cryptographic vulnerabilities. You?ll gain experience with STIG walkthroughs and discover the crucial steps for securing web applications.Throughout the course, you'll also explore the fundamentals of application security and development, including checklists, common practices, and secure development lifecycle (SDL) processes. You?ll learn from recent incidents and acquire actionable strategies to strengthen your project teams and IT organizations. You'll also have the opportunity to explore asset analysis and design review methodologies to ensure your organization is prepared to face future cybersecurity challenges. DISA's Security Technical Implementation Guides (STIGs) The motivations behind STIGs Requirements that the various software development roles must meet Implementing STIG requirements and guidelines Why Hunt Bugs? The Language of CyberSecurity The Changing Cybersecurity Landscape AppSec Dissection of SolarWinds The Human Perimeter Interpreting the 2021 Verizon Data Breach Investigation Report First Axiom in Web Application Security Analysis First Axiom in Addressing ALL Security Concerns Lab: Case Study in Failure Safe and Appropriate Bug Hunting/Hacking Working Ethically Respecting Privacy Bug/Defect Notification Bug Bounty Programs Bug Hunting Mistakes to Avoid Principles of Information Security Secuity Is a Lifecycle Issue Minimize Attack Surface Area Layers of Defense: Tenacious D Compartmentalize Consider All Application States Do NOT Trust the Untrusted Identification and Authentication Failures Applicable STIGs Quality and Protection of Authentication Data Proper hashing of passwords Handling Passwords on Server Side Session Management HttpOnly and Security Headers Lab: STIG Walk-Throughs Injection Applicable STIGs Injection Flaws SQL Injection Attacks Evolve Drill Down on Stored Procedures Other Forms of Server-Side Injection Minimizing Injection Flaws Client-side Injection: XSS Persistent, Reflective, and DOM-Based XSS Best Practices for Untrusted Data Lab: STIG Walk-Throughs Applications: What Next? Common Vulnerabilities and Exposures CWE/SANS Top 25 Most Dangerous SW Errors Strength Training: Project Teams/Developers Strength Training: IT Organizations Cryptographic Failures Applicable STIGs Identifying Protection Needs Evolving Privacy Considerations Options for Protecting Data Transport/Message Level Security Weak Cryptographic Processing Keys and Key Management Threats of Quantum Computing Steal Now, Crack Later Threat Lab: STIG Walk-Throughs Application Security and Development Checklists Checklist Overview, Conventions, and Best Practices Leveraging Common AppSec Practices and Control Actionable Application Security Additional Tools for the Toolbox Strength Training: Project Teams/Developers Strength Training: IT Organizations Lab: Recent Incidents SDL Overview Attack Phases: Offensive Actions and Defensive Controls Secure Software Development Processes Shifting Left Actionable Items Moving Forward Lab: Design Study Review Asset Analysis Asset Analysis Process Types of Application-Related Assets Adding Risk Escalators Discovery and Recon Design Review Asset Inventory and Design Assets, Dataflows, and Trust Boundaries Risk Escalators in Designs Risk Mitigation Options

Duration 2 Days 12 CPD hours This course is intended for Todas aquellas personas que tengan relaci¢n con proyectos que requieran de una gesti¢n gil: Clientes, Promotores, Project Managers, Proveedores o Subcontratas, Equipo del Proyecto: Perfiles T‚cnicos, Perfiles de apoyo o Staff. En definitiva a cualquier persona que tenga relaci¢n con un proyecto gil. Overview Existen proyectos peque¤os, otros enormes, con una complejidad tecnol¢gica extrema otros en cambio muy sencillos. ¨Debemos gestionar todo tipo de proyectos con el mismo ?m‚todo??Desde finales del siglo pasado, se viene analizando la gesti¢n de proyectos cl sica conocida como Gesti¢n de Proyectos Predictiva, comprobando que no puede/debe ser aplicada a todo tipo de proyecto. Existen multitud de proyectos donde el nivel de detalle de las caracter¡sticas de los entregables est asociado al concepto IKIWISI (I?ll Know It When I See It -> Lo sabr‚ cuando lo vea), otros proyectos que tienen muy bien definido el objetivo, pero dadas unas necesidades cambiantes, la manera de abordarlo puede ser bien diferente, otros proyectos que? En definitiva se ha puesto de manifiesto que la gesti¢n de proyectos predictiva, no es del todo til para estos tipos de proyecto. Durante este curso, analizaremos otra forma de hacer las cosas. Veremos c¢mo abordar estos otros tipos de proyectos que requieren de una gesti¢n diferente: una Gesti¢n µgil. Existen proyectos peque¤os, otros enormes, con una complejidad tecnol¢gica extrema otros en cambio muy sencillos. ¨Debemos gestionar todo tipo de proyectos con el mismo ?m‚todo?? Introducci¢n a Agile y Scrum Primeros conceptos Metodolog¡as µgiles Agile Manifesto y Principios µgiles ¨Qu‚ hay bajo el paraguas de Agile? Las 3 grandes aproximaciones a Agile: LEAN, XP y Scrum El entorno de trabajo µgil Roles µgiles Trabajando de forma gil Definir la Visi¢n del Producto Planificar la Release y los Sprints El trabajo del d¡a a d¡a La revisi¢n del producto Preparando la entrega Gestionando de forma gil Gesti¢n del Alcance y los Proveedores Gesti¢n de Tiempos y Costes Gesti¢n del Equipo y las Comunicaciones Gesti¢n de Riesgos y la Calidad Garantizando el ‚xito Construir una base s¢lida Impulsar el cambio

Duration 1 Days 6 CPD hours This course is intended for Multi-role (consumers, business authors, professional authors, developers, administrators, modelers, project managers) This course provides students with an overview of the IBM Cognos Analytics suite of products and their underlying architecture. Students will examine each component as it relates to an Analytics solution & will be shown a range of resources. IBM Cognos Analytics Describe IBM Cognos Analytics Describe IBM Cognos Analytics components Describe IBM Cognos architecture at a high level Describe IBM Cognos security at a high level Consume Content in IBM Cognos Analytics Where do consumers access BI content? Use published reports Drill through to related data Specify run report options Specify properties of an entry Alerts and Watch Items Create Reports in IBM Cognos Analytics Overview of reporting and report authoring Identify package types, uploaded files, and data modules available for reporting Examine IBM Cognos Analytics - Reporting Examine the interface Explore different report types Create a simple, sorted, and formatted report Create a report view Create a subscription Create an Active Report Import and report on personal data Create Dashboards in IBM Cognos Analytics Describe IBM Cognos Dashboarding Identify the IBM Cognos Dashboarding user interface Add report content and tools to create dashboards Widget-to-widget communication Filter data in the dashboard Sort, group and ungroup, and calculate data Create Metadata Models in IBM Cognos Analytics Define IBM Cognos Framework Manager and its purpose Describe the IBM Cognos Framework Manager environment Describe IBM Cognos Cube Designer Get high-level content from Dynamic Cubes course and/or FM course Web-based Modeling Create Data Modules Extend IBM Cognos Analytics Introduction to IBM Cognos Mobile Key features Examine Cognos Mobile architecture Identify supported products Introduction to IBM Cognos BI for Microsoft Office Describe Cognos Analysis for Excel (CAF) Compare IBM Cognos Analytics & IBM Cognos BI New features in IBM Cognos Analytics Changes from IBM Cognos BI to IBM Cognos Analytics Legacy option Examine Event Studio Examine the role of Event Studio in Performance Management List the benefits of Event Studio Examine Metric Studio Identify scorecards, metrics, and metric types Organize metrics with strategies Track initiatives with projects

Duration 4.125 Days 24.75 CPD hours This course is intended for The job roles best suited to the material in this course are: Project managers and consultants involved in business continuity Expert advisors seeking to master the implementation of the business continuity management system Individuals responsible to maintain conformity with BCMS requirements within an organization Members of the BCMS team Overview Understand the concepts, approaches, methods, and techniques used for the implementation and effective management of a BCMS. Learn how to interpret and implement the requirements of ISO 22301 in the specific context of an organization. Understand the operation of the business continuity management system and its processes based on ISO 22301. Learn how to interpret and implement the requirements of ISO 22301 in the specific context of an organization. No two disasters in the world cause equal damage. Between the unpredictability of natural disasters, information security breaches, and incidents of different nature, preparedness can make you stand out in the crowd and predict the future of your business. In light of this, proper planning is essential to mitigating risks, avoiding consequences, coping with the negative effects of disasters and incidents, but at the same time, continuing your daily operations so that customer needs do not remain unfulfilled.This training course will prepare its participants to implement a business continuity management system (BCMS) in compliance with the requirements of ISO 22301. Attending this training course allows you to gain a comprehensive understanding of the best practices of the business continuity management system and to be able to establish a framework that allows the organization to continue operating efficiently during disruptive events Introduction to ISO 22301 and initiation of a BCMS Training course objectives and structure Standards and regulatory frameworks Business continuity management system (BCMS) Fundamental business continuity concepts and principles Initiation of the BCMS implementation Understanding the organization and its context BCMS scope Implementation plan of a BCMS Leadership and commitment Business continuity policy Risks, opportunities, and business continuity objectives Support for the BCMS Business impact analysis Risk assessment Implementation of a BCMS Business continuity strategies and solutions Business continuity plans and procedures Incident response and emergency response Crisis management Exercise programs Monitoring, measurement, analysis, and evaluation Internal audit BCMS monitoring, continual improvement, and preparation for the certification audi Management review Treatment of nonconformities Continual improvement Preparation for the certification audit Closing of the training course

Duration 5 Days 30 CPD hours This course is intended for Application Developers; Programmers, Sales and Pre Sales, Technical Support, Project Managers, Cisco customers, partners and employees involved in UCCE/CVP or CVP stand alone deployments Overview Upon completing this course, the learner will be able to meet these overall objectives: Introduction to the Java API, its capabilities and limitations - Practice - This course is applicable for any version of CVP and Studio. Introduction to Voice Elements and their complexity - creating every different Java component to extend Studio (see below) Overview of a UCCE with CVP Comprehensive Call Flow Module 1 Overview of a UCCE with CVP Comprehensive Call Flow Module 2 ICM routing scripts to route calls to CVP VXML Server applications Passing data (e.g., global variables) Parsing and evaluating data returned Queueing Assigning data to send to Finesse. Module 3 Writing Call Studio scripts (applications) Prompting Callers ? using pre-recorded audio; TTS text-to-speech; Say it Smart to format audio as digits, date, time, currency; input error reprompting Menus Collecting and confirming caller input, such as account numbers, dates of birth, etc Working with variables ? Session data, Element data, Call data, Local data (CVP11) Introduction to retrieving data from back end systems: SQL Database interaction ? using the Studio Database element to select data Web service interaction- Studio Web Services element for SOAP-web services and calling a simple REST web service Playing audio to callers during back-end data retrieval Catch events Working with counters, decisions, math Introduction to javascript for substrings and string length Setting VoiceXML properties affecting the gateway Multi-Language applications Module 4 Working with Version Control Module 5 ÿImplementing a Post Call Survey Module 6 Using the Studio Debugger to test applications within Studio Module 7 CVP Reporting Server and CVP CUIC Reports Best practices regarding naming elements and variables Configuring data to pass to the Reporting Server using OAMP Understanding Reporting Server tables Understanding the Application Summary CUIC reports Module 8 Administration covered throughout the course OAMP Operations Console to deploy applications to VXML Server Using Studio Documenter to print Visio-like diagrams of the application Configuring log file properties Using logs for debugging applications Administrative scripts for graceful updates or suspensions of the server Important log, debug, administration files Module 9 Cisco Courtesy Callback Detailed discussion of the CCB Call flow, the ICM script, and the 5 Studio scripts used for Courtesy Callback.