76 Educators providing Courses in Leeds delivered Live Online

Name: ITIL 4 Specialist: Drive Stakeholder Value: In-House Training
Price: 2295 GBP
Availability: InStock

specialist Live Online Leeds

basis training & education

Leeds

Basis Yorkshire was set up (as Genesis Leeds) in 1989 by a few volunteers, supporting sexworkers in Leeds. In 1997, a young person’s service was established to accommodate the specific needs of girls and young women who were being sexually exploited. In 2018, Basis Boys was established to accommodate boys and young men that are being exploited, sexually or otherwise. The charity also provides high quality training and awareness raising sessions locally and nationally on social justice issues and practice development. POSITION STATEMENT – WHY WE DO WHAT WE DO Basis supports indoor and street sex workers who identify as women, and young people who are sexually exploited. Our purpose is to empower people to make safer and healthier choices by offering information, support and options. Our work is driven by a sound evidence base, as well as working closely with women and young people to ensure our services are designed and delivered with them, putting their voices and experience at the centre of our work. We challenge stigma and inequality of access to services for everyone we work with. We are proud to be one of a small number of specialist organisations that explicitly recognise and advocate for women’s right to work more safely when selling sex, while also supporting young people who are sexually exploited to be safer and free from harm. We understand that for some women and young people, their ‘choices’ are severely constrained by a range of factors including physical and mental health, substance use, family circumstances and abusive relationships, as we support them in managing the risks and vulnerabilities they face. We recognise people’s dignity and agency in their decision-making.

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chambers consulting training and publishing

London

The managing partner, Steven Chambers, has over 30 years strategic and operational experience as a manager and Business Consultant. He was one of the first managers in Northern Ireland to receive the daunting accreditation of Chartered Manager in 2005. This was achieved through a demanding process of independent feedback on his performance. In 2000, he was awarded the BT National Investors in People Key Champion Award for the quality of his advisory services and, in 2001, he then steered a public body of 4000+ people to Cabinet Office Beacon status, one of only twenty such bodies across the UK. Amongst his professional qualifications, he is a Fellow of both the Chartered Management Institute and Institute of Leadership & Management, Member of the Institute of Consultants and Institute of Learning, an Associate of the Chartered Institute of Personnel & Development and a trained, PRINCE2, project manager. He is approved to deliver adult training at a Further Education level across his specialist services and act as an Assessor (A1). Steven has over 25 years operational history in security risk management and has attended the highly acclaimed Security Risk Management course at Cranfield University. These professional qualifications are backed by lengthy experience in delivering operational and resource management, corporate and emergency planning, employment practice, performance management, learning/development and security risk management. He has a track record of designing and implementing multi-million pound efficiency programmes in the public sector and providing innovative business development solutions to small and medium-sized enterprises (SMEs). He works with the Department for Employment and Learning to improve the business performance and the Leadership & Management skills of Owners, Directors and managers of SMEs.

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lighthouse futures trust

Leeds

Lighthouse Futures Trust is an innovative and forward-looking organisation with a mission of changing the lives of young adults. We do this by designing and delivering engaging employability programmes that include opportunities to work with a range of local employers via a supported internship. Our curriculum focuses on two areas – Liveability and Employability – and is aimed at students aged 18+ with an Education Health Care Plan (EHCP). We start by getting to know each of our interns so that we can understand their skills, experiences and aspirations for the future. We then devise a bespoke programme for them which combines a range of different elements including: working on-site at a range of local employers; 1 to 1 coaching & mentoring; group work; support in gaining qualifications in Maths and English; participating in an enterprise project where they learn to create and launch a new product and service. Our talented students have a range of support needs. Some have mild to moderate learning disabilities, others are on the autistic spectrum or have social, emotional or mental health support needs. They join the programme because they want to move into paid employment and showcase their many skills and talents and just need some extra support in order for them to fulfil their potential. Our role – and our passion – is to help unlock their talents and shine a light on their abilities. From the beginning of their journey with us, we support or students to develop skills so that they can forge their own pathways in work, accessing specialist support as and when they need it, but taking ownership of their future, from the start. We believe that this helps them to find and keep paid employment more easily, and thus create a more sustainable future.

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healthy human

Leeds

Healthy Human was first established in 2018. At the time both Nicky and Alison were in practice and looking for a partner to help them create a 360 method to supporting clients back to better health and happiness. In 2019 they found each other and 'Healthy Human 360' was born. As lockdown hit Nicky and Alison decided to move their programmes online so that anyone could access them, despite the current restrictions. This move turned out to beneficial in even more ways, for example for those who didn't live in the region where Alison and Nicky practice, for clients with busy lives who needed to fit a programme in around their schedule. An online and on demand course was giving clients total flexibility to go at a pace to suit them and their lives. They enjoyed that they could repeat or dip back into lessons as often as they liked; and for some the icing on the cake was they didn't have to expose themselves to a gym or weight watching club, which can sometimes feel a bit overwhelming or scary. You're in good hands Nicky and Alison's evidence based health programmes are crafted from years of experience and specialist knowledge. The 360 method ensures a higher success rate; with easy to follow and progressive steps, clients are able to move from being stuck and unhappy to a better place of health, in better shape, and with a whole new mindset. Both partners also continue practices in their respective areas of specialism. For a bit more of an insight into your therapists, Alison and Nicky, read on... -------------------------------------------------------------------------------- ALISON BRAITHWAITE MSC, CIPD Alison has been working in the wellbeing sector for nearly 20 years and is a qualified holistic therapist and life coach, with a deep understanding of mental health having worked in that sector of the NHS since 2007. During her time with the NHS Alison has provided coaching and mentorship for numerous NHS staff within the Yorkshire and Humber region, as part of a volunteer scheme run by the NHS Leadership Academy. In her practice and courses she combines traditional coaching with a range of holistic therapies (including Reiki and aromatherapy) and with psychotherapy approaches (including meditative hypnosis, Cognitive Behavioural Therapy (CBT), Neuro Linguistic Programming (NLP), and Emotional Freedom Technique (EFT)), this is both powerful and unique. Alison qualified with the Chartered Institute of Personnel and Development (CIPD) in 2003 as a trainer, and today is an experienced trainer, facilitator, and course designer. Continuing to keep a presence in mental health, wellbeing, equality and diversity; Alison holds a part time position within the NHS, working across the country's health and care system as the Deputy Director for a small and impactful team called Thrive by Design [https://www.thrivebydesign.org.uk/] You can also take Reiki and crystal courses with Alison through the British Reiki Circle [https://british-reiki-circle.cademy.co.uk/] -------------------------------------------------------------------------------- NICOLA SAINTY DIP. NT, SON Nicky is a professional therapist specialising in nutrition; she is a tutor for the School of Health and a consultant for NutriAdvanced [https://www.nutriadvanced.co.uk/nutritional-experts-at-nutri-advanced]. Over the years Nicky has undertaken accredited programmes in Kinesiology techniques, Phytobiophysics, Blood Type, SWAMI and genetic DNA analysis programme Opus 23. She has successfully improved the lives of countless clients through her unique mix of nutritional based techniques; from getting a good nights sleep, easing pain, relieving anxiety and getting rid of that unwanted fat in a simple and easy to apply way. Nicky is a regular at events talking about nutrition and you'll often hear her on the early morning shows on Radio Humberside.

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access underwater

Knaresborough

Access Underwater Ltd are a specialist underwater, diving and confined space contractor with almost 100 years combined commercial diving experience. Our company was born from a desire to centralise and coordinate the extensive diving, confined space, and restricted access experience and capabilities of our founding team members into a single solution provider. With a wealth of underwater; offshore construction, inspection, fabrication, engineering, military, emergency service and recreational/technical/cave diving/instructional backgrounds, combined with an extensive list of television/film credits, we believed that our clients would be better served by having one solution provider for their underwater access requirements, trained to the most exacting industry standards and practiced in almost every aquatic environment imaginable. We are registered with the HSE as a Diving Contractor and comply fully with The Diving at Work Approved Codes of Practice for Inshore Commercial and Media Diving (revised December 2014) and The Diving At Work Regulations 1997. About Access Underwater Despite clients often becoming overwhelmed with high running costs for their facilities, pool, plant and filming budgets, there is still a growing demand for professional and creative services to address outside-the-box, diving and restricted access projects. Clients require a dedicated service provider who can bring together all of their service, maintenance, access and creative requirements, make them affordable and offer cost-saving solutions. Utilising skill-sets forged from an impressive portfolio of projects including marine salvage, offshore oil and gas, wind farms, media productions and commercial pool facilities, Access Underwater is proud to offer such a service through our friendly, knowledgeable and highly-skilled personnel. Our team members bring their skills and expertise to your project honestly, affordably and with the highest regard for safety. We maintain a loyal, satisfied and expanding client base and look forward to discussing how we can help bring solutions to your project. Access Underwater’s Vision We aspire to be the gold standard* in our industry and want our clients to feel completely at ease knowing that they are in the safest, most professional hands. We enjoy close working relationships with all of our clients, who know we are completely dedicated to the successful completion of their projects and exploring all possibilities to deliver solutions that are right for them individually. From the very beginning, we have put honesty and complete transparency at the heart of what we do and continue to ensure that we are not only offering the best value for money but also sensible and intelligent solutions that will themselves pay dividends in the long-term. Access Underwater’s Gold Standard We noticed that during the design process with our logo, the abbreviation by which we have become known by our clients (AU) is the symbol for gold in the periodic table of elements. With this in mind, we decided immediately that the Vitruvian Diver in our logo would be crowned with a gold standard diving helmet to represent this gold standard of workmanship.

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duck and dive / the aqua clinic

Bradford

Duck and Dive was formed over 25 years ago. After teaching scuba diving in Cyprus, Garry returned to the United Kingdom and opened Duck and Dive, originally teaching theory from his grandmother’s cellar in Eccleshill in Bradford. A few months later we had out grown the premises, so bought a static caravan at Moor Valley Park, Hawksworth, over the moors near Baildon. This became his base for academic training for 6 years. Previously using Shipley dive pool for practical teaching, it was limited to 45 minutes a week and it was used for as long as possible before moving to Tong pool, which we used twice a week on Thursday and Saturdays. Unfortunately, Bradford MDC closed the pool, so operations were moved to Bingley Grammar school. The pool was not deep enough for Scuba and was not fit for purpose, it was then, we decided to be in control of his own destiny and build his own pool In Shipley. Ten years ago, the journey of The Aqua clinic begun. Before the pool was built we had a fully functioning and stocked dive shop in the building next door in Shipley. It was here in the late 1990’s he started teaching technical diving and exploring ship wrecks around the UK. This led onto Garry forming a company called Narked at 60, which was his own brand of diving equipment and was one of the first online e-commerce scuba equipment web stores. This evolved into the range being sold in most major dive shops in the UK and in an array of dive stores around the world. This success meant bigger premises were required so we moved to a larger unit off Preston street in Bradford. Work commenced with the famous brand RAB clothing on our under-suit garments, Typhoon international and ISP for our buoyancy products and Bowstone diving on the design and development of utility equipment. Garry then worked with specialist metal work companies their services of laser cutting, tumbling/ deburring, electro polishing and powder coating of the stainless-steel range which helped make a more rounded product. Garry also teamed up with local companies in the Yorkshire region to offer dry suit repairs and produce his own branded Narked at 60 made to measure Dry suits, both in neoprene and membrane materials. Garry worked with Business link and target export support team (TESS) and wrote manuals for their product range and CE marked goods. This enabled him to start travelling to worldwide exhibitions, demonstrating the British made product range and signing up distributors helping him to become one of the biggest British made suppliers. This was run in line with him teaching courses in which students were using his own equipment, this included police forces across the U.K. At its peak he was teaching over 450 students a year at all levels and became some of the youngest TDI /SDI Instructors in Europe. Garry has been a PADI instructor for over 25 years and retains his qualification. Garry has worked with the BBC helping produce documentaries for the television and has written articles for the Telegraph & Argus newspaper and technical dive magazines. Garry in 2008 started work with building his own pools in the current premises and he was keen to teach main stream scuba and offer specialised swimming lessons which is offered today in Duck and Dive.

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Courses matching "specialist"

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Safeguarding for Lawyers Course

By DG Legal

This training is for lawyers who may come into contact with vulnerable people through their work. In particular, it is aimed at those who hold legal aid contracts and must meet the requirements of the Specialist Quality Mark (SQM) standard in respect of safeguarding. Everyone has the right to be kept safe from harm, abuse or neglect. We all have obligations to ensure that vulnerable people are protected and that we have appropriate procedures in place to ensure that abuse is identified and reported. We will help you to understand the following; What is safeguarding? The different types of abuse Example signs of abuse, harm and neglect What action should be taken if abuse is suspected The SQM requirements What a Safeguarding Policy should include Target Audience The online course is suitable for staff of all levels, from support staff to senior partners and is aimed at firms maintaining or wishing to obtain the Specialist Quality Mark. Resources Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. Speaker Amie Higgins, Consultant, DG Legal Amie is a Senior Solicitor, qualified under the Law Society’s Immigration & Asylum Accreditation Scheme (IAAS) as an Advanced Caseworker and Supervisor. Amie specialises in all aspects of Immigration, Asylum and Human Rights work, with a specialism in human trafficking/modern slavery cases and working with vulnerable clients. Amie is an experienced trainer, delivering a range of training on both legal and practice management topics.

Delivered OnlineTue, Mar 25, 10:00 AM GMT + more

£56.25 to £75

Tue 25 Mar 2025 - Resilience, stress and boundaries

By Hospice Income Generation Network

Resilience, stress and boundaries - essential skills for fundraisers Facilitated by Claire Warner Charity Culture, Wellbeing & Leadership Specialist Aimed at those working in fundraising and marcomms roles in UK hospices - - - Fundraising is tough. It’s emotionally demanding, fast-paced, and often unpredictable. To keep going, you need more than passion—you need resilience, stress management, and strong boundaries to protect your wellbeing. Join us for this interactive, practical workshop. You’ll learn: ✅ How to build resilience and stay steady under pressure ✅ The signs of stress and quick strategies to manage it ✅ How to set and maintain boundaries to prevent burnout This session isn’t just theory - we’ll share real-life tools, group discussions, and practical exercises to help you navigate the challenges of your role with confidence. - - - Claire Warner (she/her) is a Charity Culture, Wellbeing & Leadership Specialist. Before developing this specialism, Claire had 19 years working in the charity sector, including 10 years in Director / Senior Leader roles. But it was a period of significant unwellbeing (breast cancer) that led Claire to the career change. And it was in conducting a large piece of research into sector wellbeing, that Claire recognised this significant gap in provision and went on to create Lift. In 2020, Claire won the Best Digital Leader Award at the Social CEO Awards for her wellbeing work during the pandemic. In 2021, she curated the first Charity Workplace Wellbeing Summit and was named as one of Charity Times Magazine’s 20 Pandemic Pioneers. Claire lives in rural Lancashire with her husband, their two daughters, Rowan the dog and horses Maddie and Bernie.

Tue 25 Mar 2025 - Resilience, stress and boundaries

Delivered OnlineTue, Mar 25, 11:00 AM GMT

FREE

Best Companies

5.0(2)

By Noble Foods

What is Best Companies? Best Companies are the workplace engagement specialists. They help organisations become better places to work by measuring, improving and recognising engagement. Why have we chosen this for Pathways? We want you to understand how your employees think and feel about their work. This module will help you to understand how the survey is done so that you can drive your team's engagement. Further, once the survey is closed, we want you to understand how to create action plans and make improvements based on the data you receive. Be introduced to who Best Companies are Have knowledge of the 8 workplace factors Understand the Best Companies accreditation levels Understand the importance of workplace engagement Know the part you can play in survey completion Understand how to interpret survey results Understand action planning and keeping the momentum

Delivered OnlineWed, Mar 26, 01:00 PM GMT + more

FREE

Universal Credit for Disabled and Vulnerable People Webinar

5.0(1)

By Born at the Right Time

leading expert Philip Warford will talk about the options available to protect a disabled person using specialist Wills and Trusts

Universal Credit for Disabled and Vulnerable People Webinar

Delivered OnlineWed, Apr 2, 09:00 AM GMT+1

FREE

NCSP 800-171 Specialist

By IIL Europe Ltd

The NCSP® 800-171 Specialist accredited (APMG International), certified (NCSC/GCHQ-UK), and recognized (DHS-CISA-USA) certification course teaches Digital Business, Operational Stakeholders, Auditors, and Risk Practitioners a Fast-Track approach to adopting and adapting the 800-171 controls in the context of a NIST Cybersecurity Framework program. This course looks at the impact of adapting a principled approach to the enterprise risk management (ERM) framework to better support cybersecurity decisions, establishing the context for the selected informative reference (IR). It guides participants on the best approach to adapting, implementing, and operating (AIO) a comprehensive cybersecurity program that can be integrated into the existing organizational capabilities and incorporates the selected IR. NCSP® 800-171 Specialist introduces the integration of typical enterprise capabilities with cybersecurity from the selected cybersecurity IR perspective. The overall approach places these activities into a systems-thinking context by introducing the service value management system (SVMS), including governance, assurance, and the Z-X model. With this in place, the course presents the approach to adapt, implement, operate, and improve the organizational cybersecurity posture that builds on the application of the FastTrack™ concept presented in the NCSP Practitioner course. The NIST Cybersecurity Professional (NCSP®) program is the industry's first accredited certification training program that teaches organizations how to build a Digital Value Management Overlay System capable of leveraging the NIST Cybersecurity Framework to deliver the secure, digital business outcomes expected by executives, government regulators, and legal advisors.

Delivered OnlineFlexible Dates

£2,995

NCSP ISO 27001 Specialist

By IIL Europe Ltd

The NCSP® ISO 27001 Specialist accredited (APMG International), certified (NCSC/GCHQ-UK), and recognized (DHS-CISA-USA) certification course teaches Digital Business, Operational Stakeholders, Auditors, and Risk Practitioners a Fast-Track approach to adopting and adapting the ISO 27001 controls in the context of a NIST Cybersecurity Framework program.This course looks at the impact of adapting a principled approach to an enterprise risk management framework to better support cybersecurity decisions within the context of the selected informative reference. It guides participants on the best approach to adapt, implement, and operate (AIO) a comprehensive cybersecurity program that integrates into existing organizational capabilities and incorporates the selected Informative Reference. NCSP® ISO 27001 Specialist introduces the integration of typical enterprise capabilities with cybersecurity from the perspective of the selected cybersecurity informative reference. The overall approach places these activities into systems thinking context by introducing the Service Value Management System composed of three aspects, governance, assurance, and the Z-X Model. With this in place, the course presents the approach to adapt, implement, operate, and improve the organizational cybersecurity posture that builds on the application of the FastTrack™ presented in the NCSP Practitioner. The NIST Cybersecurity Professional (NCSP®) program is the industry's first accredited certification training program that teaches organizations how to build a Digital Value Management Overlay System capable of leveraging the NIST Cybersecurity Framework to deliver the secure, digital business outcomes expected by executives, government regulators, and legal advisors.

Delivered OnlineFlexible Dates

£2,995

Specialist Quality Mark (SQM) Standard Training Requirements Course

By DG Legal

This training is designed for lawyers and covers key topics to ensure compliance with the Specialist Quality Mark (SQM) and other regulations.

Specialist Quality Mark (SQM) Standard Training Requirements Course

Delivered OnlineTue, Jun 17, 10:00 AM GMT+1 + more

£225 to £300

M.D.D DATING PROFILE SPECIALIST (SINGLES)

4.9(27)

By Miss Date Doctor Dating Coach London, Couples Therapy

Introducing the Dating Profile Specialist Package: Elevate Your Online Dating Experience with Expert Guidance Are you seeking professional assistance to create an exceptional online dating profile that stands out and captures the attention of potential matches? Miss Date Doctor’s Dating Profile Specialist Package offers you personalized guidance and support from experienced specialists who are dedicated to helping you present your best self in the online dating world. Crafting a standout dating profile requires expertise and insight into what makes a profile truly captivating. Our specialized dating profile experts are committed to helping you showcase your unique qualities and increase your chances of making meaningful connections. Here’s how the Dating Profile Specialist Package can support you: Personalized Assessment: Our dating profile specialists will conduct a thorough assessment to understand your personality, interests, and dating goals. Tailored Profile Creation: We’ll work with you to create a personalized and compelling dating profile that reflects your authentic self. Photo Selection: Our experts will provide guidance on selecting and arranging photos that highlight your best features and personality. Attention-Grabbing Bio: We’ll help you craft a captivating bio that effectively communicates your values, hobbies, and what you’re looking for in a partner. Showcasing Unique Qualities: Our specialists will assist in highlighting your unique qualities and qualities that set you apart from the crowd. Online Etiquette Guidance: We’ll provide insights into how to initiate conversations, maintain engaging communication, and build connections. Boosting Confidence: The Dating Profile Specialist Package can boost your confidence by providing expert support in creating an impressive and authentic profile. Attracting Compatible Matches: We’ll work towards attracting matches who resonate with your personality and are genuinely interested in connecting with you. The Dating Profile Specialist Package at Miss Date Doctor is designed to empower you with a standout online dating profile that captures your true essence. Our specialized dating profile experts provide tailored guidance and practical advice to help you make a lasting impression in the online dating community. Invest in your online dating success and take the first step towards a captivating dating profile with the Dating Profile Specialist Package. Embrace the opportunity to showcase your best self and attract matches that align with your values and aspirations. Let our experts guide you towards an enhanced online dating experience filled with meaningful connections. 4 sessions x 1 hour 20 new photos using Artificial intelligence approved https://relationshipsmdd.com/product/dating-profile-specialist/

Delivered in London or UK Wide or OnlineFlexible Dates

£800

ITIL 4 Specialist: Create, Deliver and Support: In-House Training

By IIL Europe Ltd

ITIL® 4 Specialist: Create, Deliver and Support: In-House Training The ITIL® 4 Specialist: Create, Deliver, and Support module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Create, Deliver, and Support exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver, and Support exam specification: Understand how to plan and build a service value stream to create, deliver, and support services Know how relevant ITIL® practices contribute to the creation, delivery, and support across the SVS and value streams Know how to create, deliver, and support services Organization and Culture Organizational Structures Team Culture Continuous Improvement Collaborative Culture Customer-Oriented Mindset Positive Communication Effective Teams Capabilities, Roles, and Competencies Workforce Planning Employee Satisfaction Management Results-Based Measuring and Reporting Information Technology to Create, Deliver, and Support Service Integration and Data Sharing Reporting and Advanced Analytics Collaboration and Workflow Robotic Process Automation Artificial Intelligence and Machine Learning CI / CD Information Model Value Stream Anatomy of a Value Stream Designing a Value Stream Value Stream Mapping Value Stream to Create, Deliver, and Support Services Value Stream for Creation of a New Service Value Stream for User Support Value Stream Model for Restoration of a Live Service Prioritize and Manage Work Managing Queues and Backlogs Shift-Left Approach Prioritizing Work Commercial and Sourcing Considerations Build or Buy Sourcing Models Service Integration and Management

Delivered in London or UK Wide or OnlineFlexible Dates

£2,295

ITIL 4 Specialist: Drive Stakeholder Value: In-House Training

By IIL Europe Ltd

ITIL® 4 Specialist: Drive Stakeholder Value: In-House Training The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: Understand how customer journeys are designed Know how to target markets and stakeholders Know how to foster stakeholder relationships Know how to shape demand and define service offerings Know how to align expectations and agree on details of services Know how to onboard and offboard customers and users Know how to act together to ensure continual value co-creation (service consumption / provisioning) Know how to realize and validate service value Customer Journey Purpose of the Module Purpose of Mastering the Customer Journey Touchpoints and Service Interactions Module Topics Mapping the Customer Journey Designing the Customer Journey Measuring and Improving the Customer Journey Customer Journey Step 1: Explore Purpose of the Module Purpose of the Explore Step Module Topics Understanding Service Consumers Understanding Service Providers Understanding and Targeting Markets Customer Journey Step 2: Engage Purpose of the Module Purpose of the Engage Step Aspects of Service Value Module Topics Service Relationship Types Building Service Relationships Building and Sustaining Trust and Relationships Analyzing Customer Needs Managing Suppliers and Partners Customer Journey Step 3: Offer Purpose of the Module Purpose of Shaping Demand and Service Offerings Module Topics Managing Demand and Opportunities Specifying and Managing Customer Requirements Designing Service Offerings and User Experience Selling and Obtaining Service Offerings Customer Journey Step 4: Agree Purpose of the Module Purpose of Aligning Expectations and Agreeing on Services Module Topics Agreeing on and Planning Value Co-Creation Negotiating and Agreeing on a Service Customer Journey Step 5: Onboard Purpose of the Module Purpose of Onboarding and Offboarding ITIL® Management Practices Module Topics Planning Onboarding Fostering Relationships with Users Providing User Engagement and Delivery Channels Enabling Users for Service Elevating Mutual Capabilities Offboarding Customer Journey Step 6: Co-create Purpose of the Module Purpose of Service Provision and Consumption Module Topics Service Mindset Ongoing Service Interactions Nurturing User Communities Customer Journey Step 7: Realize Purpose of the Module Measuring Service Value Purpose of Value Capturing and Customer Journey Improvement Realizing Service Value in Different Settings Module Topics Tracking Value Realization Assessing and Reporting Value Realization Evaluating Value Realization and Improving Customer Journeys Realizing Value for the Service Provider

Delivered in London or UK Wide or OnlineFlexible Dates

£2,295

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