6370 Courses in Dorking delivered Live Online

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to improve their phone skills. Overview Upon successful completion of this course, students will be more confident in handling the phone, resulting in new customers while retaining current clientele. In this course, students will learn about different types of calls and the etiquette associated with them. Getting Started Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan Aspects of Phone Etiquette Phrasing Tone of Voice Speaking Clearly Listen to the Caller Case Study Using Proper Phone Language Please and Thank You Do Not Use Slang Avoid Using the Term ?You? Emphasize What You Can Do, Not What You Can?t Case Study Eliminate Phone Distractions Avoid Eating or Drinking Minimize Multi-Tasking Remove Office Distractions Do Not Let Others Interrupt Case Study Inbound Calls Avoid Long Greeting Messages Introduce Yourself Focus on Their Needs Be Patient Case Study Outbound Calls Be Prepared Identify Yourself and Your Company Give Them the Reason for the Call Keep Caller Information Private Case Study Handling Rude or Angry Callers Stay Calm Listen to the Needs Never Interrupt Identify What You Can Do For Them Handling Interoffice Calls Transferring Calls Placing Callers on Hold Taking Messages End the Conversation Case Study Handling Voicemail Messages Ensure the Voice Mail Has a Proper Greeting Answer Important Messages Right Away Ensure Messages are Delivered to the Right Person When Leaving A Message for Others... Case Study Methods of Training Employees Group Training One-on-One Training Peer Training Job Shadowing Case Study Correcting Poor Telephone Etiquette Screening Calls Employee Evaluations Peer Monitoring Customer Surveys Case Study Wrapping Up Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Duration 2 Days 12 CPD hours This course is intended for This is an introductory-level course for Users new to Tableau who will be administering a Tableau Server installation, including managing content, users, and permissions. Overview This skills-focused course is approximately 50% hands-on, combining expert lecture, real-world demonstrations and group discussions with machine-based practical labs and exercises. Our engaging instructors and mentors are highly experienced practitioners who bring years of current 'on-the-job' experience into every classroom. Working in a hands-on learning environment led by our expert facilitator, students will learn how to: User interactions with Tableau Server Tableau Server components Single-server installation Content administration Authorization and permissions Users, groups, and sites Data sources and extracts Schedules, tasks, and subscriptions Monitoring server status Command-line utilities and REST API Upgrading a single-server installation to a new version Modifying the authentication method This fast paced hands-on course provides in-depth coverage of Tableau Server administration. The knowledge and skills acquired are best geared toward those who will be administering a Tableau Server installation, including managing content, users, and permissions. Tableau Server Overview Tableau Product Line End-User Abilities Tableau Server Architecture Component Functions Server Diagrams Single Server Installation Technical Specifications Tableau Server Installation Checklist Configuration Options Resolutions for Common Installation Issues Installing Tableau Server Software User Experience Content Navigation, Searching, and Filtering Exploring Server Content Types and Objects Updating Account Settings Setting the Start Page Viewing Version Information Renaming a Project Adding a Workbook Description Authorization and Permissions Administrator Settings Authorization Overview Functional Security Model Site Roles Content Ownership and Permissions Permission Rules and Capabilities Permissions and the Default Project Creating Projects, Local Groups, and a Local User Importing Users and Adding Users to Groups Granting Permissions to Projects Creating a Project Leader Publishing and Changing Ownership of a Workbook Moving a Workbook Site Administration Data Sources, Extracts, Schedules, and Subscriptions Creating, Publishing, and Connecting to a Data Source Data Engine and File Store Creating and Publishing Extracts Backgrounder Schedules Subscriptions Enabling Subscriptions and Alerts Automating Server Tasks Automating and Programming Server Tasks Tabadmin Tabcmd Using the REST API Monitoring Server Viewing Server Status Admin Alerts Viewing Email Alerts and Admin Views Enabling Access to the Repository Custom Admin Views Licensing Information Performance Recording Upgrading Tableau Server Preparing to Upgrade Upgrading Software on the Same Machine Modifying the Authentication Method Importing AD Groups Log Files Administration Overview of Log Files Archiving Log Files Data Security Controlling What Users Can See User Filters

Duration 2 Days 12 CPD hours This course is intended for The ProxySG 6.6 Basic Administration course is intended for students who wish to master the fundamentals of the ProxySG. It is designed for students who have not taken any previous training courses about the ProxySG. Overview Describe the major Secure Web Gateway functions of the ProxySG.License and configure a ProxySG.Deploy a ProxySG in either explicit or transparent mode.Use the Visual Policy Manager to write policies to manage web filtering, authentication, and SSL traffic management.Use ProxySG access logs to generate reports. The ProxySG 6.6 Basic Administration course is an introduction to deployment options and management of the individual key features offered using the ProxySG 6.6 solution. Introduction to the Symantec ProxySG Secure Web Gateway Describe the functions of a proxy server Differentiate proxy servers from firewalls Describe the key features and benefits of the ProxySG List the various ProxySG models Access online Symantec community resources ProxySG Security Deployment Options Describe the three network deployment methods Describe the three possible roles of the ProxySG ProxySG Management Console Describe the relationship between the Management Console and the ProxySG CLI Describe the primary function of the major areas of the Management Console Use the Management Console to access on-box help and Symantec product documentation Traffic Interception Using Proxy Services Understand the functions of proxy services, listeners, and proxy types Describe the three most common proxy services Explain how the intercept and bypass settings affect what happens to network traffic passing through the ProxySG Explain the function of common global proxy service settings Hypertext Transfer Protocol Understand how a connection is initiated over the transport layer Identify the components of an HTTP URL Explain the two types of HTTP messages: request and response Identify common response codes Introduction to the Visual Policy Manager Describe the relationship among the VPM, CPL, and the Management Console Describe the default processing order for policy layers and rules Describe triggers and actions that can be used in writing policy Identify the types of objects that the VPM supports Describe some of the best practices to be followed when using the VPM to create policy Filtering Web Content Describe the main concepts of web filtering Describe the primary category databases Describe the category types available to policy Describe how WebFilter and WebPulse work together Using Threat Intelligence to Defend the Network Understand Intelligence Services as provided by the Global Intelligence Network Understand Geolocation and Threat Risk Levels and how they can be used in policy Ensuring Safe Downloads Describe how malware can be transmitted via HTTP Explain the methods, advantages, and disadvantages of file type detection Describe some of the considerations in deciding what content to block as possible malware sources Notifying User of Internet Usage Policies Explain the function and various components of built-in and custom exception pages Describe the function of Notify User objects Identify the types of pages that can be sent to users by using Notify User objects Describe splash pages and coaching pages using Notify User objects in the VPM Access Logging on the ProxySG Describe, at a high level, how the ProxySG performs access logging Describe the components of a ProxySG access log facility Identify default log facilities and log formats Describe common use cases for periodic and continuous uploading of access logs

Duration 5 Days 30 CPD hours This course is intended for This course is for system administrators or anyone who will be installing, configuring, and managing a Deployment Solution system. Overview This course includes practical exercises using your own network by means of virtual computers enabling you to learn and fine tune the skills required to be successful in your working environment. This course is designed for the professional tasked with installing, configuring, and managing a Deployment Solution system. Deployment Solution Overview Symantec software overview Symantec Management Platform overview Installing Deployment Solution and pcAnywhere Installation prerequisites Installing the Symantec Installation Manager Installing Deployment Solution Installing agents and plug-ins Upgrading Deployment Solution Deployment Solution Console Fundamentals Console fundamentals Creating and managing Jobs and Tasks Scheduling Jobs and Tasks Monitoring Jobs and Tasks Searching for Jobs, Tasks, and computers Configuring Deployment Solution Adding configuration files and keys Symantec Network Boot Service Preboot configurations Configuring Network Boot Service (PXE/BSDP) Driver database management Preparing a Computer for Imaging Including agents and plug-ins Installing Software Installing software updates and service packs Creating Images Imaging Tools and Types About Prepare for Image capture tasks Creating Images PC Transplant with Deployment Solution PC Transplant overview Creating a PCT template file PC Transplant tasks Editing Personality Packages Building and editing A2i files Deploying Operating Systems & Performing Computer Migrations Deploying Images & Performing Computer Migrations Deploying computer images Unicast and multicast imaging Advanced options when deploying images Changing a computer?s system configuration Initial Deployment imaging Imaging predefined computers Disk preparations Performing scripted OS installations Jobs to migrate computers Installing and Using Deployment Site Servers Understanding Sites and Site Servers Understanding & Installing Deployment Site Server Components Image Management Advanced Features Using job conditions Custom Ghost imaging and Ghost tools Editing image files Creating bootable media Remote control with pcAnywhere Solution About pcAnywhere Solution Installing Symantec pcAnywhere Solution and plug-in Starting a pcAnywhere session Managing a pcAnywhere session Configuring pcAnywhere settings Additional course details: Nexus Humans Symantec Deployment Solution 7.5 - Administration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Symantec Deployment Solution 7.5 - Administration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Security professionals, System engineers, channel partners, service partners, and end users with 1+ years of experience in implementing IT security technologies (Network, Applications, and Systems) and are also SNSAcertified. Overview The students will learn how to monitor, investigate, analyze, and configure SonicWall Next-Gen firewalls running SonicOS to enable advanced functionality related to Secure and Remote Connectivity, Network Optimization, and Threat Prevention. Upon successful completion of the SNSP program, the students will be able to demonstrate SonicWall product expertise and the application skill sets required to mount a proactive, effective defense against current and evolving network and cyber security threats. A key issue affecting an organization?s business productivity and employee efficiency today is its ability to respond to dynamic changes in the cyber threat landscape. Coming up on the heels of the highly successful SNSA program launched earlier this year, SonicWall now presents the SonicWall Network Security Professional (SNSP) course, an expert-level training and certification program that builds on the enterprise security skills learned in the SNSA course. Previously known as the Network Security Advance Administration (NSAA) course, the revamped SNSP curriculum expands on the topics covered in SNSA and features advanced SonicWall firewall configuration and administration tasks aimed at helping enterprises adapt to dynamic security environments. Relevant changes to the curriculum include an enhanced and deeper scope of SonicOS 6.5.x features and functionality, as well as changes in the learning and delivery methodologies to better balance the professional needs of the students and the business requirements for network and cyber security. Course Outline Course Introduction and Overview Configuring VPN Auto Provisioning Configuring Advanced Routing Configuring Advanced Interface Settings Using SonicOS CLI Configuring Capture Client Capturing and Replaying Packets Configuring DPI-SSL/TLS Server Configuring DPI-SSH Configuring App Rules Configuring App Control Configuring Advanced High Availability Excluding Trusted Content Resolving and Reporting False Positives Configuring Content Filtering Implementing Best Practices

Duration 3 Days 18 CPD hours Overview ?The OS X Sierra troubleshooting process?How to use OS X Sierra tools and resources to troubleshoot OS X Sierra?OS X Sierra features and functionality, including how to find more information about OS X Sierra?How to prepare for Apple Certified Support Professional (ACSP) 10.12 certification In this course students will receive an in-depth exploration of troubleshooting on OS X Sierra. Installation and Configuration Install OS X Sierra Setup and Configuration OS X Recovery OS X Software Updates User Accounts User Accounts User Home Folders System Security Keychain Management File Systems File Systems and Storage FileVault 2 Permissions and Sharing File System Troubleshooting SIP Data Management Hidden Items and Shortcuts System resources Metadata and Spotlight File Archives Time Machine Applications and Processes Application Installation Document Management Application Management and Troubleshooting Network Configuration Network Essentials Advanced Network Configuration Network Troubleshooting Network Services Network Services Host Sharing and Personal Firewall System Management Peripherals and Drivers Print and Scan System Troubleshooting Additional course details: Nexus Humans Sierra 101 - OS X Support Essentials 10.12 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Sierra 101 - OS X Support Essentials 10.12 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course is as follows: Security administrators Security consultants Network administrators System engineers Technical support personnel Channel partners and resellers Overview Upon completing this course, the learner will be able to meet these overall objectives: Define the use and placement IDS/IPS components. Identify Snort features and requirements. Compile and install Snort. Define and use different modes of Snort. Install and utilize Snort supporting software. Securing Cisco Networks with Open Source Snort (SSFSNORT) v3.0 is a 4-day course that shows you how to deploy Snort© in small to enterprise-scale implementations. You will learn how to install, configure, and operate Snort in Intrusion Detection System (IDS) and Intrusion Prevention System (IPS) modes. You?ll practice installing and configuring Snort, utilize additional software tools and define rules to configure and improve the Snort environment, and more. The course qualifies for 32 Cisco Continuing Education credits (CE) towards recertification.This course will help you:Learning how to implement Snort, an open-source, rule-based, intrusion detection and prevention system. Gain leading-edge skills for high-demand responsibilities focused on security. Module 1: Detecting Intrusions with Snort 3.0 History of Snort IDS IPS IDS vs. IPS Examining Attack Vectors Application vs. Service Recognition Module 2: Sniffing the Network Protocol Analyzers Configuring Global Preferences Capture and Display Filters Capturing Packets Decrypting Secure Sockets Layer (SSL) Encrypted Packets Module 3: Architecting Nextgen Detection Snort 3.0 Design Modular Design Support Plug Holes with Plugins Process Packets Detect Interesting Traffic with Rules Output Data Module 4: Choosing a Snort Platform Provisioning and Placing Snort Installing Snort on Linux Module 5: Operating Snort 3.0 Start Snort Monitor the System for Intrusion Attempts Define Traffic to Monitor Log Intrusion Attempts Actions to Take When Snort Detects an Intrusion Attempt License Snort and Subscriptions Module 6: Examining Snort 3.0 Configuration Introducing Key Features Configure Sensors Lua Configuration Wizard Module 7: Managing Snort Pulled Pork Barnyard2 Elasticsearch, Logstash, and Kibana (ELK) Module 8: Analyzing Rule Syntax and Usage Anatomy of Snort Rules Understand Rule Headers Apply Rule Options Shared Object Rules Optimize Rules Analyze Statistics Module 9: Use Distributed Snort 3.0 Design a Distributed Snort System Sensor Placement Sensor Hardware Requirements Necessary Software Snort Configuration Monitor with Snort Module 10: Examining Lua Introduction to Lua Get Started with Lua

Duration 3 Days 18 CPD hours This course is intended for Application consultants Overview In this course, participants use and customize functions in delivery processing. In this course, students learn the customizing settings of delivery documents and the set-up of corresponding functions. Idea and Function of the Delivery Document Explaining the Concept and Structure of the Delivery Document Basic Organizational Units for the Delivery Process Maintaining the Organizational Units for Delivery Processes Controlling Deliveries Controlling Delivery Documents The Goods Issue Process Based on the Delivery Adjusting Automatic Determination of Relevant Fields for Outbound Delivery Creation Adjusting Delivery and Transportation Scheduling Processing Outbound Deliveries Using the Outbound Delivery Monitor Processes and Functions based on the Delivery Picking Outbound Deliveries Packing Materials Handling Goods Issues Using Special Functions in Deliveries Further Application Areas of the Delivery Document Transferring Stock Between Plants Performing Goods Receipts Using Deliveries Specified Delivery Scenario Setting Up a Specified Delivery Scenario

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course are Application Consultants, Business Process Architects, Business Process Owners/Team Leads/Power Users, Program/Project Managers, and Users. Overview Participants learn about the fundamental elements of materials management.Participants understand usage of the procurement processes for stock material, consumable materials, and services, the basic functions from purchasing, inventory management, invoice verification, service entry, and materials planning.Topic-specific exercises in the SAP system give participants the opportunity to gain first-hand practical experience of the above processes. This course will give students the fundamental knowledge and a comprehensive overview of the processes in procurement in SAP. After attending this class, students will understand the major business processes and functions in materials management. Procurement Processes Defining Processes and Organizational Levels in Procurement Maintaining Purchase Orders Posting Goods Receipts Entering Invoices Master Data Maintaining Vendor Master Records Maintaining Material Master Records Using Entry Aids for Master Data Maintenance Performing Mass Maintenance Stock Material Procurement Applying Conditions in Purchasing Handling Requests for Quotations and Quotation Processes Creating Purchase Orders with Reference Maintaining Purchasing Info Records Analyzing Material Valuation Posting Goods Receipts for Purchase Orders Entering Invoices with Reference to Purchase Orders Consumable Material Procurement Purchasing Consumable Materials Creating Purchase Requisitions Creating Purchase Orders with Reference to Purchase Requisitions Entering Valuated and Non-Valuated Goods Receipts Creating Blanket Purchase Orders External Services Procurement Maintaining Master Data for External Services Ordering Services Creating Service Entries and Verifying Invoices Automated Procurement Maintaining Data for Material Requirements Planning (MRP) Maintaining Contracts and Source Lists Performing Procurement Processes Automatically Reporting and Analytics Using Standard Reports Performing Standard Analyses in the Logistics Information System Introduction to the SAP Buyer Role Assessing the Buyer Role Self-Service Procurement Examining the Functions of Self-Service Procurement

Duration 2 Days 12 CPD hours This course is intended for System Security Administrator Security Architect Technology Consultant Overview This course will prepare you to Understand SAP Security fundamentals Get an overview of the main SAP concepts for security Be prepared to learn more in detail about each SAP concept for security This course will prepare you to Understand SAP Security fundamentals. Get an overview of the main SAP concepts for security. Be prepared to learn more in detail about each SAP concept for security. SAP Access Governance and Control Overview of Security Fundamentals Introduction to SAP Access Governance SAP NetWeaver Application Security Overview Describe SAP User Experience Explain Basic User Administration for AS ABAP Explain Basic Role Administration for AS ABAP Describe SAP Fiori Catalog and Group Administration Concept Describe AS JAVA Security Discuss Custom Development and Security SAP Access Governance and Compliance Describe SAP Access Governance Explain SAP GRC Access Control Describe SAP Identity Management Describe SAP Cloud Identity Access Governance Infrastructure Security Explaining Network Topology Enabling Secure Network Communication (SNC) Enabling Secure Sockets Layer (SSL) Implementing Single Sign-On (SSO) in SAP Systems Security Monitoring with SAP Solution Manager Monitoring Security with SAP Solution Manager SAP Data Privacy Governance and Cybersecurity Introduce EU General Data Privacy Regulation (GDPR) Discuss SAP Support for GDPR Compliance Additional course details: Nexus Humans SAP System Security Fundamentals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SAP System Security Fundamentals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.