6488 Courses in Congleton delivered Live Online

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.

In January 2024 alone, reports were published about the SRA taking enforcement action against 3 firms and 4 individuals for failure to comply with the Money Laundering Regulations 2017. The fines issued for these non-compliances total over £570,000 plus costs. The absence of staff training, or requirement to complete additional training, was noted in a number of these cases. Action has not only been taken against solicitors, but also other individuals who are not regulated by the SRA, whose breaches were so serious that the SRA felt compelled to take action.  As all SRA enforcement action, from rebukes to fines, is published by the SRA, the potential financial and reputational impact upon firms may be felt by all staff, regardless of whether they had any direct involvement with the non-compliance. This course will cover the following to assist support staff in understanding the fundamental aspects of AML. The basics of what AML is In scope / not in scope work for AML POCA / TA PCPs - CDD & EDD Clients Risks – what could raise a risk? Reporting to the MLRO / MLCO Tipping off Target Audience The online course is suitable for support staff or legal practitioners wanting to understand the basics of AML. Resources Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. Speaker Helen Torresi, Consultant, DG Legal Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services. Helen’s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).

Historical Association webinar series: Direct history teaching Presenters: Mike Hill and Jacob Olivey In this opening session, Jacob and Mike will outline what they mean by direct history teaching. They will explain how this differs from some methods that have become common in history teaching – and why a more direct approach can be more effective, inclusive, and enjoyable for pupils.  To use your corporate recording offer on this webinar please fill in this form: https://forms.office.com/e/Qr1PfgRHSS We are able to offer the webinars in this series at a subsidised cost as the presenters' time has been partially funded by their school, Ark Soane Academy. We are open to developing partnerships across schools and trusts. If you are interested in discussing this further, please contact Mel Jones at melanie.jones@history.org.uk

In January 2024 alone, reports were published about the SRA taking enforcement action against 3 firms and 4 individuals for failure to comply with the Money Laundering Regulations 2017. The fines issued for these non-compliances total over £570,000 plus costs. The absence of staff training, or requirement to complete additional training, was noted in a number of these cases. Many of the breaches resulting in enforcement action involved failures by the fee earners to conduct appropriate due diligence, adequately check the source of funds and/or wealth or recognise and report red flags. As highlighted by enforcement action being taken against individuals as well as firms, fee earners cannot hide behind their firm when AML failures occur and may be held personally accountable by the SRA for non-compliances with the MLR 2017. This course will cover the following to assist fee earners in the application of AML in their casework. How to comply with your obligations and stay compliant Written CRA & MRA Client Booms Risks – what to consider? PCPs – CDD &EDD POCA / TA SOF and SOW On going monitoring Reporting to MLRO/MLCO Tipping off Target Audience The online course is suitable for fee earners or legal practitioners that want to improve their AML knowledge. Resources Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. Speaker Helen Torresi, Consultant, DG Legal Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services. Helen’s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).

Study flexibly online with NMA for a BSc (Hons) Motorsport Engineering and open the door to an exciting career in motorsport. Study around work and family and choose your own start date. This course will teach you the specialist skills required by this competitive global industry.

The Operations / Departmental Manager apprenticeship is for managers with increasing responsibility for the leading of their department or business division.

This module aims to develop knowledge and understanding of customs procedures associated with international trade. The module includes trade agreements, tariffs and taxes, immigration, intellectual property rights, clearance procedures, transport regulations, sanitary and Phyto-sanitary measures, customs valuation, preference systems and anti-dumping measures.

Climate Fresk workshop with Climate Clarity CIC

FAA Level 3 Award In Supervising First Aid For Mental Health (RQF) Classroom (two day course), Virtual (6 x 2 ½ hour sessions) Gives learners knowledge of Mental Health First Aid and associated conditions This course is especially suitable for managers, supervisors and other staff that have the power to make changes in the workplace Course Contents: What is Mental Health? Why people develop mental health conditions What the role of a mental health first aider is Knowing how to provide advice and practical support Knowing how to recognise and manage stress Understand the impact of substance abuse on mental health Understand the first aid action plan for mental health and be able to put it in place Know how to implement a positive mental health culture in the workplace Recognising a range of mental health conditions: Depression Anxiety Psychosis Eating disorders Suicide Self-harm PTSD Personality disorders Bipolar disorder Schizophrenia Benefits of this course: 37% of all work-related ill-health is due to mental health problems Problems with mental health cover 45% of all working days lost A whopping 12.8 million working days, or 49, 042 years, were lost due to mental health problems in 2018/19 602,000 workers suffered from work-related stress, depression or anxiety in 2018/19 One in four people will have a mental health problem at some point during their lives Whether work is causing or aggravating mental health problems, employers have a legal responsibility towards their employees Work-related mental health issues must to be assessed to measure the levels of risk to staff Where a risk is identified, steps must be taken to remove it or reduce it as far as reasonably practicable This two day r employees' mental health and wellbeing Accredited, Ofqual regulated qualification Our Mental Health First Aid Courses are nationally recognised, Ofqual regulated qualifications accredited by First Aid Awards Ltd in association with NUCO Training. This means that you can be rest assured that your Mental Health First Aid Certificates fulfill the upcoming legal requirements and are a very good way to make sure you and your employees have a supporting workplace to deal with staff's mental health conditions. The Ofqual Register number for this course is 603/3770/9

Historical Association webinar series: Building different types of historical knowledge Presenters: Claire Holliss This second session will consider how teachers have helped their students to develop coherent explanations of historical processes and to form judgments in response to historical questions. The session will then engage with the rich tradition of practitioner research on students’ writing at A-level, particularly focusing on how teachers have helped students engage with historical writing in order to gain a more sophisticated understanding of the discipline and to strengthen their written work.   To use your corporate webinar offer on this webinar please fill in this form: https://forms.office.com/e/9JZCQ0RUkJ