1061 Courses in Cardiff delivered Live Online

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview This course on Self Confidence & Self Esteem is designed to help individuals understand and enhance their self-belief. It focuses on practical methods and strategies to cultivate confidence and improve self-esteem. Learners will gain a deeper understanding of how confidence impacts personal and professional success, and they will explore tools to boost their confidence levels. By the end of the course, learners will be equipped with the knowledge and mindset needed to build lasting self-esteem and project confidence in various aspects of life. Course Description This course covers the fundamentals of self-confidence and self-esteem, providing a thorough understanding of the psychological aspects that influence these traits. Learners will explore various confidence-building strategies, with an emphasis on developing a positive mindset and maintaining self-belief in challenging situations. The course includes reflective activities to help individuals assess their current levels of confidence and implement effective methods to improve. Key areas of focus include overcoming self-doubt, setting personal goals, and learning how to build self-worth, all of which are integral to fostering lasting self-esteem. By the end of this course, learners will be able to apply their new skills to enhance their personal growth and professional success. Course Modules Module 01: Introduction Module 02: Understanding Confidence Module 03: Developing the Right Mindset to Gain Confidence Module 04: Build Confidence: Strategies That Work Module 05: Quick Activity to Build Your Confidence Module 06: Conclusion (See full curriculum) Who is this course for? Individuals seeking to improve their self-confidence. Professionals aiming to develop stronger self-esteem for career growth. Beginners with an interest in personal development. Anyone wanting to overcome self-doubt and embrace positive self-image. Career Path Personal Development Coach HR Professional Sales Executive Leadership and Management Roles Motivational Speaker

Course Overview "Stock Trading Analysis with Volume Trading" is designed to provide learners with a comprehensive understanding of how to leverage volume analysis in stock trading. This course covers essential volume indicators, strategies, and techniques, empowering learners to make informed trading decisions. The course aims to enhance trading skills by explaining how volume trends can influence stock price movements, offering learners practical insights into market behaviour. By the end of the course, learners will have the ability to interpret volume data, use it to spot market trends, and apply it within their trading strategies, enhancing their confidence and decision-making capabilities in stock trading. Course Description This course delves into the critical aspect of volume analysis in stock trading, providing a thorough exploration of how trading volume can provide valuable market insights. Learners will study various volume indicators and their applications, uncover trading strategies that incorporate volume as a key factor, and gain the skills necessary to identify profitable market movements. The course also includes practical examples and analysis to demonstrate how volume impacts stock trends, while familiarising learners with the tools used in volume trading. By completing this course, learners will develop the expertise to utilise volume trading strategies to enhance their trading performance and make more informed decisions in real-time market scenarios. Course Modules Module 01: Volume Analysis Module 02: Volume Studies and Indicators Module 03: Volume Trading Strategies and Techniques Module 04: Examples and Analysis Module 05: Trading Platform (See full curriculum) Who is this course for? Individuals seeking to enhance their stock trading skills Professionals aiming to develop expertise in volume trading strategies Beginners with an interest in stock market analysis Anyone looking to understand the role of volume in trading decisions Career Path Stock Trader Financial Analyst Investment Advisor Trading Platform Specialist Portfolio Manager

Course Overview This comprehensive Level 5 course is designed to empower aspiring and current training professionals with the knowledge, techniques, and confidence to coach and mentor other trainers towards excellence. "Train the Trainer Coach: Trainer's Guide to Growth & Excellence" offers an in-depth exploration of modern training principles, coaching methodologies, and leadership strategies specifically tailored for those responsible for developing trainers within organisations. The programme focuses on structured learning, reflective practice, and strategic development—equipping learners with the ability to build impactful training environments and promote a culture of continuous improvement. Upon completion, learners will be able to support trainer performance, implement quality training systems, and lead professional growth initiatives within learning and development settings. Course Description This advanced training programme delves into the art and science of coaching trainers, providing a strategic approach to building trainer capacity and fostering excellence in learning delivery. Learners will explore key areas including adult learning theory, coaching psychology, feedback models, training evaluation, and performance enhancement. The course encourages analytical thinking and self-awareness, allowing participants to reflect on their own coaching style while developing frameworks to guide and support others. Whether you're managing a team of in-house trainers or aspiring to take on leadership roles in learning and development, this course provides a structured pathway to help you elevate the effectiveness of training programmes. Learners will also develop their skills in strategic planning, talent development, and fostering engagement across diverse learning cohorts. Course Modules: Module 01: Train the Trainer Coach: Complete Guide to Coaching Trainers (See full curriculum) Who is this course for? Individuals seeking to become coaching-focused training professionals. Professionals aiming to support the development of trainers within organisations. Beginners with an interest in coaching, mentoring, or learning and development. Training managers and HR personnel responsible for upskilling training teams. Career Path Learning and Development Coach Training Manager Corporate Trainer Development Lead Learning Consultant Organisational Development Specialist

Course Overview Master the art of professional communication with our Email Writing: Styles and Templates course. This programme is designed to equip learners with the techniques and understanding needed to craft clear, concise, and impactful emails in any business or personal context. Covering everything from structuring emails and using the right tone, to managing inboxes and recognising email etiquette, this course enhances both written clarity and communication confidence. By the end of the course, learners will be able to identify different writing styles, adapt their tone to suit the audience, and apply best practices when communicating via email. Whether writing to clients, colleagues, or superiors, learners will leave better prepared to communicate effectively in the digital workplace. Course Description This course delves into the essentials of modern email writing, providing a thorough exploration of communication styles, tone, email structure, and content refinement. Learners will discover how to organise their emails logically, maintain professional standards, and ensure clarity in various types of written correspondence. The course also highlights key strategies for managing email flow and avoiding common mistakes, as well as guidance on email etiquette and the risks of digital communication. With real-world examples and scenarios, learners will be exposed to a variety of writing situations, gaining the ability to adapt their messaging to suit different audiences and purposes. Each module builds towards enhancing writing proficiency for formal and semi-formal settings. Course Modules Module 01: E-Mail Communications Module 02: Fundamentals of Writing Effective E-mails Module 03: Manage Your E-mail Module 04: Writing Styles and Tone Module 05: Additional Tips for Writing Effective E-Mail Module 06: Exercise Caution (See full curriculum) Who is this course for? Individuals seeking to improve their professional writing style. Professionals aiming to enhance their communication within workplace settings. Beginners with an interest in business writing and corporate communication. Administrative staff, customer service representatives, and team leaders responsible for written correspondence. Career Path Administrative Assistant Office Manager Customer Support Agent Executive Assistant HR Coordinator Content and Communications Executive Client Relationship Manager

Course Overview This course, "Logo Animation Fundamentals," provides a comprehensive introduction to the essential concepts of logo animation. It covers the tools, techniques, and principles needed to create impactful animated logos. Learners will explore animation software, with a focus on the use of effects to bring logos to life, making them engaging and visually striking. By the end of the course, learners will be able to produce high-quality logo animations that can enhance branding efforts across digital platforms. The course also offers valuable insights into industry practices, enabling learners to develop a solid foundation in this creative field. Course Description In this course, learners will delve into the basics of logo animation, starting with an understanding of the key principles of animation. They will explore the process of animating logos using advanced tools such as Adobe After Effects and the Saber plugin. The course also covers the history and evolution of animation, providing context to its current use in modern branding. With each module, learners will enhance their skills in design and animation, enabling them to create dynamic and professional logo animations. This course is ideal for those who wish to incorporate animation into branding or add this valuable skill to their creative toolkit. Learners will gain a thorough understanding of logo animation techniques and develop a portfolio-ready project. Course Modules: Module 01: Introduction Overview of logo animation Importance of logo animation in branding Module 02: Logo Animation Basic principles of animation Tools for animating logos Exploring different animation styles Module 03: Logo Animation Using Saber Introduction to the Saber plugin Step-by-step guide to creating glowing logo effects Integrating advanced effects into logo animation Module 04: Background of Animation The history and evolution of animation The role of animation in modern media Module 05: Outro Key takeaways and next steps for further learning Final thoughts and project wrap-up (See full curriculum) Who is this course for? Individuals seeking to enhance their branding skills with animation. Professionals aiming to expand their expertise in motion graphics and design. Beginners with an interest in animation and digital design. Marketing and branding specialists looking to integrate animated logos into campaigns. Career Path Motion Graphic Designer Animation Specialist Branding Consultant Visual Designer Digital Marketing Professional

Course Overview This comprehensive course in Digital Marketing offers an in-depth exploration of the strategies that define modern online success. From brand positioning and content creation to platform-specific approaches across Facebook, Instagram, and YouTube, this guide covers every key area to help learners thrive in a fast-evolving marketing landscape. You will examine essential digital concepts such as SEO, mobile outreach, and email campaign structuring, all while gaining the strategic mindset needed to implement effective marketing solutions. By the end of this course, learners will have a strong understanding of how to structure marketing plans, reach targeted audiences through various channels, and evaluate digital performance metrics. This course is ideal for those looking to enhance their marketing knowledge, keep up with digital trends, and align themselves with career opportunities in a digitally driven economy. Course Description The course delves into the strategic core of digital marketing, equipping learners with the knowledge to understand consumer behaviour, design impactful campaigns, and master various online platforms. You will begin with the fundamentals before advancing through growth hacking techniques, customer journey mapping, and platform-specific strategies across Facebook, Instagram, Twitter, and more. Topics such as SEO, email communication, content strategy, and mobile marketing are presented with clarity, ensuring learners develop a thorough grasp of marketing logic and campaign planning. This course also explores how to build audience engagement and interpret campaign performance using reliable frameworks. Whether you're aiming to support a brand, manage digital channels, or enhance visibility through marketing strategies, this course offers a structured foundation that meets the demands of today’s digital environment. Course Modules Module 01: Fundamentals of Digital Marketing Module 02: Growth Hacking Module 03: Customer Journey Module 04: Content Marketing Module 05: SEO Module 06: E-Mail Marketing Module 07: Facebook Marketing Module 08: Instagram Marketing Module 09: Twitter Marketing Module 10: YouTube Marketing Module 11: Mobile Marketing (See full curriculum) Who is this course for? Individuals seeking to understand digital marketing strategy from the ground up. Professionals aiming to expand their expertise in multi-channel marketing. Beginners with an interest in online promotion, brand development, or digital outreach. Entrepreneurs, freelancers, and content creators wanting to enhance their marketing knowledge. Career Path Digital Marketing Executive Social Media Manager SEO Specialist Content Marketing Strategist Email Marketing Coordinator Digital Campaign Analyst Brand Engagement Consultant Online Marketing Assistant

Course Overview: This course provides a comprehensive introduction to the field of renewable energy, focusing on solar energy systems. Learners will explore the fundamentals of solar power, including system components, design, and application. With a practical approach, the course offers insights into both off-grid and on-grid systems, solar water pumping, and system protection. The course equips learners with essential skills for designing and optimising photovoltaic (PV) systems using industry-standard software like PVSyst, MATLAB, and ETAP. Upon completion, participants will be able to contribute to renewable energy projects, enhance their career prospects in the solar energy sector, and implement solar systems with a deeper understanding of the technological and environmental impacts. Course Description: This course delves into the key aspects of solar energy systems, offering a clear overview of essential topics such as solar panel components, battery storage, system design, and optimisation. Learners will gain in-depth knowledge of off-grid and on-grid solar energy systems, solar water pumping, and system protection. The course incorporates theoretical knowledge and system design techniques using industry-standard tools, including PVSyst, MATLAB, and ETAP. Additionally, students will learn how to design and simulate PV systems, as well as the design of system diagrams using Excel. By the end of this course, learners will have acquired the skills to confidently design and optimise solar energy systems for a range of applications, contributing to the growing renewable energy sector and ensuring sustainable energy solutions. Course Modules: Module 01: Basics of Solar Energy System Module 02: Batteries in PV System Module 03: Components and Design of Off Grid Solar Energy System Module 04: Designing of ON Grid Solar Energy System Module 05: Design of PV System Using PVSyst Programme Module 06: Solar Water Pumping System Module 07: Protection of PV System Module 08: Design Using Excel Sheet Module 09: Single Line Diagram of PV System Module 10: MATLAB and ETAP PV Simulation (See full curriculum) Who is this course for? Individuals seeking to enter the renewable energy sector. Professionals aiming to develop expertise in solar energy system design. Beginners with an interest in sustainable energy solutions. Engineers or technicians looking to broaden their knowledge of solar energy applications. Career Path Solar Energy System Designer Renewable Energy Consultant Solar Power Technician Project Manager in Renewable Energy Energy Analyst Sustainability Specialist

Course Overview This Leadership and Management course provides a comprehensive foundation for individuals aiming to thrive in supervisory or managerial positions across diverse sectors. Designed to enhance your ability to lead with confidence and integrity, the course explores essential leadership theories, management practices, and strategic planning methods. Learners will gain valuable insight into how to cultivate high-performing teams, manage organisational change, and apply ethical leadership principles. With a strong emphasis on effective communication, conflict resolution, and time management, this course ensures a well-rounded understanding of what it takes to guide teams, influence stakeholders, and achieve long-term business objectives. Whether you are aspiring to step into a leadership role or looking to refine your current management approach, this course equips you with the knowledge and awareness needed to lead with purpose and efficiency. Course Description This course delves into the key components of effective leadership and structured management. Covering everything from leadership theories and performance enhancement to organisational skills and emotional intelligence, it is structured to build your capability in motivating teams, handling workplace dynamics, and aligning business goals with people development. Topics such as negotiation, talent management, succession planning, and risk management are explored in depth, supported by modules on communication and corporate responsibility. You will also examine strategies for managing stress, driving change, and responding to office politics constructively. Through a structured and professionally developed curriculum, learners will develop a nuanced understanding of leadership principles and the core responsibilities that accompany managerial roles. This course encourages thoughtful, ethical, and informed leadership, enabling you to foster positive work environments and drive impactful results within any organisation. Course Modules: Module 01: Introduction to The Course Module 02: Understanding Management and Leadership Module 03: Leadership Theories Module 04: Improving Management and Leadership Performance Module 05: High Performance Teams Module 06: Motivating Employees Module 07: Organisational Skills Module 08: Talent Management Module 09: Succession Planning Module 10: Business Process Management Module 11: Communication Skills Module 12: Negotiation Techniques Module 13: Managing Meetings and Giving Feedback Module 14: Managing Change Module 15: Time Management Module 16: Stress Management Module 17: Emotional Intelligence in Leadership Module 18: Managing Conflict Module 19: Dealing with Office Politics Module 20: Risk Management Module 21: Corporate Responsibility and Ethics (See full curriculum) Who is this course for? Individuals seeking to build leadership confidence and strategic thinking. Professionals aiming to transition into management or senior roles. Beginners with an interest in leadership principles and organisational development. Team leads, supervisors, and aspiring managers across industries. Career Path Team Leader Operations Manager Human Resources Officer Department Head Business Development Manager Strategy Consultant Corporate Trainer Project Coordinator Office Manager Organisational Development Advisor

Course Overview The Diet and Nutrition Specialist Course provides a comprehensive introduction to the principles of healthy eating, nutrient functions, and dietary management. This course is designed to equip learners with an in-depth understanding of food science, digestion, nutritional needs across different life stages, and the role of diet in preventing and managing health conditions. Throughout the course, students will explore a variety of essential topics, from macronutrients and micronutrients to food intolerances and women’s health concerns. Upon completion, learners will possess the knowledge to interpret food labels, recommend balanced diets, and understand the nutritional considerations for various groups. This course holds immense value for anyone wishing to enhance their expertise in dietetics or pursue a career focused on promoting health and wellbeing. Learners will leave with the ability to make informed nutritional assessments and offer evidence-based advice for healthy living. Course Description The Diet and Nutrition Specialist Course offers a structured learning journey through the fundamentals of food and nutrition, covering key topics essential for understanding human health. Learners will delve into the classification and function of macronutrients and micronutrients, explore the processes of digestion, absorption, and detoxification, and examine how nutrition impacts common health conditions such as heart disease, cancer, and diabetes. Further areas of focus include energy requirements, managing food allergies, maintaining a healthy weight, and specific nutritional needs during pregnancy and infancy. The course is delivered through engaging lessons designed to build both theoretical knowledge and critical thinking skills. By completing this course, participants will develop a robust foundation in nutrition science, enabling them to confidently address dietary concerns, support wellness initiatives, and contribute to healthier communities. This programme is ideal for those committed to advancing their knowledge of nutrition within a professional or personal context. Course Modules Module 01: Basics of Food and Nutrition Module 02: Macronutrients: Classification & Functions of Carbohydrates Module 03: Macronutrients: Classification & Functions of Lipids and Proteins Module 04: Micronutrients I & II Module 05: Digestion and Absorption Module 06: Detoxification Module 07: Healthy & Balanced Diet and Food Labelling Module 08: Average Requirements for Energy and Nutrients Module 09: Food Intolerances and Allergies Module 10: Health Conditions: Heart Disease, Cancer & Diabetes Module 11: Maintaining a Healthy Weight and Eating Problems & Treatments Module 12: Women’s Health Care & Common Concerns During Pregnancy Module 13: Nutrition for the Baby & Special Foods (See full curriculum) Who is this course for? Individuals seeking to gain a comprehensive understanding of diet and nutrition. Professionals aiming to enhance their career in health, wellness, or nutrition advisory roles. Beginners with an interest in nutrition, healthy eating, and human health. Health enthusiasts wanting to deepen their knowledge of dietary science. Career Path Nutrition Advisor Diet and Wellness Consultant Health Coach Community Health Worker Food and Nutrition Educator Public Health Assistant Healthcare Support Roles