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Duration 1 Days 6 CPD hours This course is intended for Account and project managers Business liaisons Deployment engineers Managers overseeing CCE deployments Technical sales Overview After taking this course, you should be able to: Provide a high-level overview of the Cisco Contact Center portfolio List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions Describe how calls flow through PCCE using appropriate terms and naming conventions Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment Identify advanced features available within the PCCE solution The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. Introduction to CCE Cisco Contact Center Basics Cisco Contact Center Fundamentals Functionality of PCCE Components Public Switched Telephone Network (PSTN) and Voice Gateways Cisco Unified Border Element (CUBE) Terms and Naming Conventions Used in CCE CCE Access Environment CCE Routing Configuration Access Tools Available in CCE Single Pane of Glass (SPOG) Cisco Intelligent Contact Management (ICM) Configuration Manager Discovering CCE Features Beyond Default Agent Management Agent Efficiency

Duration 3 Days 18 CPD hours This course is intended for Professionals who want unparalleled creative freedom, productivity, and precision for producing superb 3D modeling. Overview Fundamental concepts and workflows for creating 3D models using AutoCAD, Represent a design by creating solid primitives, solid or surface models from cross-sectional geometry, or composite models from multiple solid models, Complete a solid model design by adding the necessary features to detail, duplicate, and position 3D models, Convert 2D objects to 3D objects, Document a 3D design by creating 2D drawings for production and visualization, Communicate design ideas using visual styles, lights, model walk-through tools, and renderings. In this course, you will learn the fundamental concepts and workflows for creating 3D models using AutoCAD. IntroductionAdvanced Text Objects Annotation Scale Overview Using Fields Controlling the Draw Order Working with Tables Working with Linked Tables Creating Table Styles Projects - Advanced AnnotationDynamic Blocks Working with Dynamic Blocks Creating Dynamic Block Definitions Dynamic Block Authoring Tools Additional Visibility Options Attributes Inserting Blocks with Attributes Editing Attribute Values Defining Attributes Redefining Blocks with Attributes Extracting Attributes Projects - Advanced Blocks & AttributesOutput and Publishing Output For Electronic Review Autodesk Design Review Publishing Drawing Sets Other Tools for Collaboration eTransmit Hyperlinks Cloud Collaboration and 2D Automation Connecting to the Cloud Sharing Drawings in the Cloud Attach Navisworks Files Attach BIM 360 Glue Models Introduction to Sheet Sets Overview of Sheet Sets Creating Sheet Sets Creating Sheets in Sheet Sets Adding Views to Sheets Importing Layouts to Sheet Sets Publishing & Customizing Sheet Sets Transmitting and Archiving Sheet Sets Publishing Sheet Sets Customizing Sheet Sets Custom Blocks for Sheet Sets Projects - Sheet SetsManaging Layers Working in the Layer Properties Manager Creating Layer Filters Setting Layer States CAD Standards CAD Standards Concepts Configuring Standards Checking Standards Layer Translator System Setup Options Dialog Box System Variables Dynamic Input Settings Drawing Utilities Managing Plotters Plot Styles Introduction to Customization Why Customize? Creating a Custom Workspace Customizing the User Interface Using the Customize User Interface (CUI) Dialog Box Customizing the Ribbon Customizing the Quick Access Toolbar Customizing Menus Keyboard Shortcuts Macros & Custom Routines Custom Commands & Macros Running Scripts Action Recorder Editing Action Macros Loading Custom Routines

Qualification Number 600/3775/1 Minimum entry age 19 Guided Learning Hours 55 What does this qualification cover? This qualification is designed to provide learners with the knowledge and understanding required to successfully lead a team. Who is it suitable for? This qualification is for those individuals who wish to develop their knowledge and understanding of leading a team and / or are planning to move into a team leading role This qualification is suitable for learners aged 19 and above. What are the entry requirements? There are no specific recommended prior learning requirements for this qualification. How is this qualification structured? The qualification is made up of three mandatory units: • Unit 1 Team Leading Responsibilities • Unit 2 Managing yourself and providing direction to your team • Unit 3 Communicating Information and Knowledge in the Workplace How is it assessed? This qualification is assessed via an internally assessed and externally verified portfolio of evidence. Funding for our qualifications This qualification is available fully funded under the Adult Education Budget funding stream and is free to the candidate.

Duration 5 Days 30 CPD hours This course is intended for System administrators System engineers Overview By the end of the course, you should be able to meet the following objectives: Describe the software-defined data center (SDDC) Explain the vSphere components and their function in the infrastructure Install and configure VMware ESXi™ hosts Deploy and configure VMware vCenter Server Appliance™ Use VMware vSphere Client™ to manage the vCenter Server inventory and the vCenter Server configuration Manage, monitor, back up, and protect vCenter Server Appliance Create virtual networks with vSphere standard switches Describe the storage technologies supported by vSphere Configure virtual storage using iSCSI and NFS storage Create and manage VMware vSphere VMFS datastores Use the vSphere Client to create virtual machines, templates, clones, and snapshots Create a content library and deploy virtual machines from templates in the library Manage virtual machine resource use and manage resource pools Migrate virtual machines with VMware vSphere vMotion and VMware vSphere Storage vMotion Create and manage a vSphere cluster that is enabled with VMware vSphere High Availability and VMware vSphere Distributed Resource Scheduler™ Create virtual networks with VMware vSphere Distributed Switch™ and enable distributed switch features Discuss solutions for managing the vSphere life cycle Use VMware vSphere Lifecycle Manager™ to apply patches and perform upgrades to ESXi hosts and virtual machines Use host profiles to manage ESXi configuration compliance Describe how vSphere storage APIs help storage systems integrate with vSphere Configure and use virtual machine storage policies Discuss the purpose and capabilities of VMware vSphere with Kubernetes and how it fits into the VMware Tanzu™ portfolio This five-day, intensive course takes you from introductory to advanced VMware vSphere© 7 management skills. Building on the installation and configuration content from our best-selling course, you will also develop advanced skills needed to manage and maintain a highly available and scalable virtual infrastructure. Through a mix of lecture and hands-on labs, you will install, configure and manage vSphere 7. You will explore the features that build a foundation for a truly scalable infrastructure and discuss when and where these features have the greatest effect. This course prepares you to administer a vSphere infrastructure for an organization of any size using vSphere 7, which includes VMware ESXi? 7 and VMware vCenter Server© 7. Course Introduction Introductions and course logistics Course objectives Introduction to vSphere and the Software-Defined Data Center Explain basic virtualization concepts Describe how vSphere fits into the software-defined data center and the cloud infrastructure Explain how vSphere interacts with CPUs, memory, networks, and storage Recognize the user interfaces for accessing the vCenter Server system and ESXi hosts Use VMware Host Client? to access and manage ESXi host Virtual Machines Create and remove a virtual machine Provision a virtual machine with virtual devices Identify the files that make up a virtual machine Explain the importance of VMware Tools vCenter Server Describe the vCenter Server architecture Discuss how ESXi hosts communicate with vCenter Server Deploy and configure vCenter Server Appliance Use the vSphere Client to manage the vCenter Server inventory Add data center, organizational objects, and hosts to vCenter Server Use roles and permissions to enable users to access objects in the vCenter Server inventory Back up vCenter Server Appliance Monitor vCenter Server tasks, events, and appliance health Use vCenter Server High Availability to protect a vCenter Server Appliance Configuring and Managing Virtual Networks Create and manage standard switches Describe the virtual switch connection types Configure virtual switch security, traffic-shaping and load-balancing policies Compare vSphere distributed switches and standard switches Configuring and Managing Virtual Storage Identify storage protocols and storage device types Discuss ESXi hosts using iSCSI, NFS, and Fibre Channel storage Create and manage VMFS and NFS datastores Explain how multipathing works with iSCSI, NFS, and Fibre Channel storage Deploy virtual machines on a VMware vSAN? datastore Virtual Machine Management Use templates and cloning to deploy new virtual machines Modify and manage virtual machines Create a content library and deploy virtual machines from templates in the library Dynamically increase the size of a virtual disk Use customization specification files to customize a new virtual machine Perform vSphere vMotion and vSphere Storage vMotion migrations Create and manage virtual machine snapshots Examine the features and functions of VMware vSphere© Replication? Resource Management and Monitoring Discuss CPU and memory concepts in a virtualized environment Describe what over commitment of a resource means Describe methods for optimizing CPU and memory usage Use various tools to monitor resource use Create and use alarms to report certain conditions or events vSphere Clusters Describe options for making a vSphere environment highly available Explain the vSphere HA architecture Configure and manage a vSphere HA cluster Examine the features and functions of VMware vSphere© Fault Tolerance Configure a vSphere cluster using ESXi Cluster Quickstart Describe the functions of a vSphere DRS cluster Create a vSphere DRS cluster Network Scalability Configure and manage vSphere distributed switches Describe how VMware vSphere© Network I/O Control enhances performance Explain distributed switch features such as port mirroring and NetFlow vSphere Lifecycle Management Describe how VMware vSphere© Lifecycle Manager? works Use vSphere Lifecycle Manager to update ESXi hosts in a cluster Host and Management Scalability Use host profiles to manage ESXi configuration compliance Create and manage resource pools in a cluster Storage Scalability Explain why VMware vSphere© VMFS is a highperformance, scalable file system Explain VMware vSphere© Storage APIs - Array Integration, VMware vSphere© API for Storage Awareness?, and vSphere APIs for I/O Filtering Configure and assign virtual machine storage policies Create VMware vSAN? storage policies Configure VMware vSphere© Storage DRS? and VMware vSphere© Storage I/O Control Discuss vSphere support for NVMe and iSER Introduction to vSphere with Kubernetes Differentiate between containers and virtual machines Identify the parts of a container system Recognize the basic architecture of Kubernetes Describe a basic Kubernetes workflow Describe the purpose of vSphere with Kubernetes and how it fits into the VMware Tanzu portfolio Explain the vSphere with Kubernetes supervisor cluster Describe the Tanzu Kubernetes Grid service Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware vSphere: Fast Track [v7.0] training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware vSphere: Fast Track [v7.0] course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for System administrators, IT security administrators, IT security engineers, and other professionals responsible for designing, implementing, maintaining, and managing the security of Red Hat Enterprise Linux systems and ensuring their compliance with the organization's security policies. Be a Red Hat Certified Engineer (RHCE©), or demonstrate equivalent Red Hat Enterprise Linux knowledge and experience. Overview Students that complete this course should be able to demonstrate these skills: - Analyze and remediate system compliance using OpenSCAP and SCAP Workbench, employing and customizing baseline policy content provided with Red Hat Enterprise Linux. - Monitor security-relevant activity on your systems with the kernel's audit infrastructure. - Explain and implement advanced SELinux techniques to restrict access by users, processes, and virtual machines. - Confirm the integrity of files and their permissions with AIDE. - Prevent unauthorized USB devices from being used with USBGuard. - Protect data at rest but provide secure automatic decryption at boot using NBDE. - Proactively identify risks and misconfigurations of systems and remediate them with Red Hat Insights. - Analyze and remediate compliance at scale with OpenSCAP, Red Hat Insights, Red Hat Satellite, and Red Hat Ansible Tower. This course is ideal for security administrators and system administrators who need to manage the secure operation of servers running Red Hat© Enterprise Linux©, whether deployed on physical hardware, as virtual machines, or as cloud instances. Maintaining security of computing systems is a process of managing risk through the implementation of processes and standards backed by technologies and tools. In this course, you will discover and understand the resources that can be used to help you implement and comply with your security requirements. This course is based on Red Hat Enterprise Linux 7.5, Red Hat Satellite 6.3, Red Hat Ansible© Engine 2.5, Red Hat Ansible Tower 3.2, and Red Hat Insights. 1 - MANAGE SECURITY AND RISK Define strategies to manage security on Red Hat Enterprise Linux servers. 2 - AUTOMATE CONFIGURATION AND REMEDIATION WITH ANSIBLE Remediate configuration and security issues with Ansible Playbooks. 3 - PROTECT DATA WITH LUKS AND NBDE Encrypt data on storage devices with LUKS and use NBDE to manage automatic decryption when servers are booted. 4 - RESTRICT USB DEVICE ACCESS Protect system from rogue USB device access with USBGuard. 5 - CONTROL AUTHENTICATION WITH PAM Manage authentication, authorization, session settings, and password controls by configuring pluggable authentication modules (PAMs). 6 - RECORD SYSTEM EVENTS WITH AUDIT Record and inspect system events relevant to security, using the Linux kernel's audit subsystem and supporting tools. 7 - MONITOR FILE SYSTEM CHANGES Detect and analyze changes to a server's file systems and their contents using AIDE. 8 - MITIGATE RISK WITH SELINUX Improve security and confinement between processes by using SELinux and advanced SELinux techniques and analyses. 9 - MANAGE COMPLIANCE WITH OPENSCAP Evaluate and remediate a server's compliance with security policies by using OpenSCAP. 10 - AUTOMATE COMPLIANCE WITH RED HAT SATELLITE Automate and scale your ability to perform OpenSCAP checks and remediate compliance issues using Red Hat Satellite. 11 - ANALYZE AND REMEDIATE ISSUES WITH RED HAT INSIGHTS Identify, detect, and correct common issues and security vulnerabilities with Red Hat Enterprise Linux systems by using Red Hat Insights. 12 - PERFORM A COMPREHENSIVE REVIEW Review the content covered in this course by completing hands-on review exercises. Additional course details: Nexus Humans Red Hat Security - Linux in Physical, Virtual, and Cloud (RH415) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Red Hat Security - Linux in Physical, Virtual, and Cloud (RH415) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Taking minutes is a much under-rated skill. It can be challenging at the best of times. So how do you do it for virtual meetings? This trainer-led session will help. It's a very practical programme which explores the issues specific to minuting on-line meetings and gives solutions to some of the trickier problems. Full of useful tips, the session will enable participants to: Identify how to adapt their current minute-taking skills to on-line meetings Plan and prepare for a meeting Follow a line of discussion Work in partnership with a remote Chair Deal confidently with minute-taking challenges. 1 Welcome Programme objectives Personal introductions 2 Adapting minute-taking to virtual meetings How is it different? What changes in approach are needed? 3 Preparation Preparing for the meeting Technology and equipment Dress and personal presentation Liaising with the Chair Practical preparation tips 4 Minuting tips Managing the 'techie' elements, eg. poor sound/visual quality Knowing who is speaking Following a line of discussion What if I don't hear or understand? Tips for producing a set of minutes 5 Session review Summary, key learning points, feedback and close

In this webinar, we will explore the power of customer reviews and how they can significantly impact your reputation and attract more customers to your business. Join us as we delve into the strategies and best practices for leveraging reviews to enhance your online presence and ultimately drive growth. Whether you're a small business owner, a marketer, or a customer service professional, this webinar will provide you with valuable insights and actionable tips to optimise your review management approach.

Duration 5 Days 30 CPD hours This course is intended for This is a comprehensive course for team members responsible for implementation, administration, operations, or maintenance of the Infoblox BloxOne Threat Defense solution Overview Course Topics The Infoblox Grid Setting up the Grid Grid Manager Managing Grid Members Infoblox High Availability DNS Services DNS Zones DNS Resource Records DNS Anycast DNSSEC DNS and Network Views Reporting - Dashboards Reporting - Searches, Reports and Alerts DNS Firewall Overview Local RPZ and RPZ Rules BloxOne Threat Defense RPZ Feeds DNS Firewall Monitoring and Reporting Infoblox TIDE Infoblox Dossier Dossier API Threat Insight Overview Configuring Threat Insight Threat Insight Monitoring and Reporting ADP Overview ADP Appliance Configuration ADP Rulesets, Rules and Profiles ADP Monitoring and Reporting ADP Tuning Establish working knowledge of how to configure and administer Infoblox appliances, Infoblox Grid and manage DNS protocol as a prerequisite to protecting and securing your DNS infrastructure and network from attacks with Infoblox BloxOne Threat Defense Establish working knowledge of how to configure and administer Infoblox appliances, Infoblox Grid and manage DNS protocol as a prerequisite to protecting and securing your DNS infrastructure and network from attacks with Infoblox BloxOne Threat Defense

Duration 5 Days 30 CPD hours This course is intended for Project Team Members IT Support Team Members Advanced Business Analysts System Administrators Application Consultants Business Process Owners / Team Leads / Power Users Program / Project Managers Trainers Overview Learn how to design, configure, consolidate, and report with BPC Standard In this course, students learn all of the key steps to set up Consolidation based on the SAP Business Planning and Consolidation, version for SAP NetWeaver. SAP Business Planning and Consolidation Overview Describing SAP Business Planning and Consolidation Running Consolidation Tasks Implementing BPC Standard Consolidation Modeling Consolidation Structures and Reporting Configuring Environments and Dimensions Creating Models for Consolidation Creating Reports and Formats in the EPM Add-In Report on BPC Standard Data in Analysis for Office Data Collection and Preparation Collecting Transforming Data for Consolidation Scenarios Creating Consolidation Logic Configuring Reclassifications Configuring Balance Carryforward Managing Journals Consolidations and Eliminations Translating Local Currency Configuring Intercompany Matching and Booking Using the Ownership Manager Configuring Integration Rules Eliminating Intercompany Transactions Configuring Intercompany US Elimination Designing Management, Matrix, and Multiple Accounting Standard Solutions Describing Consolidation and Elimination Principles Consolidating Investments Describing Stage Consolidation Configuring Scope Variation Configuring Equity Pickup Consolidation Process Monitoring Configuring Work Status Using the Controls Monitor to Validate Data Configuring Consolidation Business Process Flows

Duration 5 Days 30 CPD hours This course is intended for This course is designed for professionals in job roles such as: Communication engineers Project managers Network engineers Software engineers System architects The Developing Applications for Cisco Webex and Webex Devices (DEVWBX) v1.1 course prepares you to use the programmability features of Webex©, Cisco© enterprise solution for video conferencing, online meetings, online training, webinars, web conferencing, cloud calling, and collaboration. Through a combination of lessons and hands-on labs, you will learn about Webex Application Programming Interface (API) Foundation, meetings, devices, teams, messaging, embedding Cisco Webex, administration, and compliance. You will learn how to leverage Webex APIs to extend the functionalities of teams, meetings, and devices, and explore how these APIs can help automate, administer, and enforce compliance. This course prepares you for the 300-920 Developing Applications for Cisco Webex and Webex Devices (DEVWBX) exam. Introducing Webex APIs Foundations Webex as an Extensible Platform Building Cisco Webex Teams Applications Introduction to Webex Messaging Developing with Webex Meetings XML API Describe the Capabilities of Cisco Webex Meetings APIs Automating and Extending Cisco Collaboration Devices with xAPI Overview, Capabilities and Transport Methods for Cisco Endpoint Device Programmability Embedding Cisco Webex Benefits of Embedding Cisco Webex into Other Applications Managing Administration and Compliance with Cisco Webex APIs Administer a Cisco Webex Organization