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Duration 3 Days 18 CPD hours This course is intended for Students receive comprehensive Microsoft Dynamics exam preparation, becoming familiarized with the Dynamics CRM customization and configuration tools. Aspirants also learn to leverage the platform tools to create custom objects, automate tasks, modify user interface, and perform other such customizations. Overview Configure the Dynamics CRM settingsConfigure different entities and fieldsImplement entity relationships, custom actions, workflows, and dialogsIdentify scenarios for utilizing multiple forms, and design considerations for chartsSet default share views and public views, and configure and manage dashboardsIdentify role-based business processesIdentify and manage business requirements and teams This course explains everything you need to know about customizing and configuring the Dynamics CRM 365 system in accordance with a company?s specific requirements. Introduction to Customization and Configuring Dynamics CRM Talent and Course Introduction Module Overview CRM Overview What is Dynamics Customization and Configuration? CRM Architecture Customization Methodology Module review Obtaining a Dynamics CRM Trial TEST YOUR KNOWLEDGE MODULE 1' Manage Microsoft Dynamics CRM Online Subscriptions Module Overview Configuring CRM Overview of CRM Security User Administration Mailboxes Teams CRM Security Model Module Overview Purpose of the CCRM Security Model Privileges Access Levels Security Roles Hierarchy Security Hierarchy Types Module review Introduction to Solutions Module Overview Solutions Overview Solution Detail Creating and Working with Solutions Working with Solution Assets Exporting Solutions Importing Solutions Module review Entity and Field Customization Module Overview Types Entities Entity Ownership Entity Properties System vs Custom Entities Custom Entities and Security Roles Overview of Fields Field Properties Module review Additional Field Customization Module Overview Creating Fields to Meet Client Needs Calculated Fields Rollup Fields CRM Option Sets Alternate Keys Field Level Security State and Status Reason Transitions Module Review Configure mobile devices Module Overview Types of Relationships How and where they are created Many to Many Relationships Hierarchical Data Entity Mapping Connection and Connection Roles Module Review Customizing Forms Module Overview Form types Qualities of a good form Building a Form Specialized Form Components Access Teams and Sub Grids Working with Navigation Additional Form Types Multiple Forms Form customizations and Mobile Clients Module Review Business Rules Module Overview Business Rules Business Rule Scope Trigger Rules Condition and Actions Else Conditions and Actions Occur When Conditions Are True Module review Views and Visualizations Module Overview Using Views View Customization System View Types Quick Find Customization Charts Customizing Dashboard Themes Module Review Introduction to Processes Module Overview Processes and Automation Workflow Basics Module review Business Process Flows What are CRM Business Process Flows Enabling Business Process Flows Steps Stages and Categories Conditional Branching Module Review Bringing it all Together Module Overview Review of Customization Topics Covered Senario Packaging in a Solution Module review

The market for professional services is becoming increasingly competitive, with some firms and individuals becoming very effective at winning new work, leaving others lagging way behind. Given the choice between spending time on client work and business development work, we all tend to choose that which we feel to be easier, more attractive and more aligned with our image of ourselves. We stay within our comfort zones, we focus on client work, and we only resort to business development work when we have to, which can also lead to 'feast or famine' syndrome. The programme will help participants: Understand the professional business development approach and the style that is appropriate for their business and their clients Follow a process to guide their conversations and business development meetings Prepare thoroughly for a business development meeting/contact with a client to ensure they use their time efficiently and maximise results Create a great first impression and professional opening to a conversation Ask open questions and listen effectively in order to spot opportunities, understand needs and progress the opportunity Identify and understand buying and decision-making processes and criteria Skilfully and confidently handle questions and objections Sell the benefits of their services and approach over those of their competitors Progress the sale by agreeing next steps and gaining commitment appropriately 1 Introduction Aims and objectives of the programme Personal introductions and objectives Workshop overview 2 An introduction to business development and selling for professionals What is selling? Who are you selling to? The buying experience What clients want The four-step business development process The business development cycle and pipeline management Upselling and cross-selling as well as winning new clients 3 Networking and generating leads What is networking? Networking objectives It's not what you know but who you know Asking for referrals and introductions Making appointments from networking activity 4 Opening the sales relationship/sales meeting What potential customers are thinking Judging first impressions Creating positive first impressions Building rapport and creating interest and impact Earning the right 5 Core communication skills for professional selling Overcoming barriers to listening The art of listening Questioning refresher Types of questions Questioning funnel 6 Understanding and identifying needs and opportunities Identifying the questions to ask to identify needs and opportunities Questions to move us through the buying and selling process Understanding their buying processes Asking questions that position you as a 'trusted adviser' The questions that give you a competitive advantage Knowing when you have asked enough questions 7 Introducing solutions Tailoring your 'pitch' to the client Speaking the client's language Using features and benefits Applying the benefit cycle 8 Handling objections and concerns Identifying the typical objections and concerns Understanding why clients raise objections and concerns Following a structure for handling objections Handling the price objection 9 Gaining commitment Knowing when to close The art of checking Recognising buying signals Small c and big C 10 Putting it all together Personal learning summary and action plans

Course Overview The Positive Psychology Masterclass is designed to empower individuals with the mindset and techniques needed to cultivate a more positive, resilient, and thriving life. This engaging course introduces learners to key concepts such as building optimism, developing resilience, enhancing emotional intelligence, and fostering genuine authenticity. Through a carefully structured learning journey, participants will explore how to transform negativity, anxiety, and adversity into opportunities for growth and flourishing. Whether for personal enrichment or professional development, this course offers valuable insights that can be applied across various life domains. Upon completion, learners will be better equipped to lead more fulfilling lives, establish healthier interpersonal boundaries, and inspire positivity within their personal and professional environments. By mastering essential positivity traits and techniques, students will gain the confidence to shift from merely surviving to actively thriving, setting a strong foundation for lifelong well-being and achievement. Course Description The Positive Psychology Masterclass offers an in-depth exploration of the principles and strategies that drive positive emotional and mental well-being. Covering a wide range of transformative topics — from cultivating resilience and mastering grit to setting positive boundaries and fostering authenticity — this course encourages learners to build a robust mental framework for success. Participants will discover how to turn challenges such as negativity, frustration, and adversity into growth opportunities by applying evidence-based psychological techniques. Each section provides clear, accessible guidance, enabling learners to strengthen their positive traits and embrace a thriving mindset. Alongside conceptual understanding, students will also explore real-world applications, such as enhancing leadership effectiveness and building supportive relationships. By the end of the course, learners will have acquired a comprehensive toolkit of strategies to improve both personal satisfaction and professional achievement, making this masterclass a valuable resource for anyone seeking to lead a more positive and purpose-driven life. Course Modules Module 01: Turn Negativity Into Positivity Module 02: Turn Anxiety & Frustrations Into Positivity Module 03: Turn Surviving Into Thriving Module 04: Create A Positive Mental Aptitude Module 05: Master The Top Six Positivity Traits Module 06: Turn Adversity Into Resilience Module 07: Master Your Grit Scale Module 08: Turn Physical Dexterity Into Positive Psychology Module 09: Set Positive Boundaries Module 10: Become More Genuine And Authentic Module 11: Live Out Giving First Module 12: Detach Yourself From The End Result (See full curriculum) Who is this course for? Individuals seeking to build resilience and cultivate a positive mindset. Professionals aiming to enhance leadership and emotional intelligence skills. Beginners with an interest in psychology, self-development, or mental well-being. Life coaches, HR specialists, educators, and counsellors looking to expand their expertise. Anyone aspiring to lead a more fulfilling and authentic life. Career Path Life Coach Positive Psychology Practitioner Mental Health Support Worker Human Resources Specialist Career Development Advisor Wellness Programme Coordinator Motivational Speaker Personal Development Consultant

Duration 2 Days 12 CPD hours This course is intended for Application developers who want to increase their understanding of Spring Security with hands-on experience and build secure Spring and Spring Boot applications. Overview By the end of the course, you should be able to meet the following objectives: Use Spring Security in Spring and Spring Boot applications Configure the Spring Security filter chain Protect HTTP endpoints with expression-based access control and the AuthorizationManager API Protect method execution Use different authentication mechanisms Handle passwords in an efficient way Integrate Spring Security with Junit 5 and MockMVC to test HTTP and method security Protect against common vulnerabilities and threats Understand what OAuth2 is Use and configure the Spring Authorization Server Implement a resource server and client This 2-day course offers hands-on experience with the major features of Spring Security, which includes configuration, authentication, authorization, password handling, testing, protecting against security threats, and the OAuth2 support to secure applications. On completion, participants will have a foundation for securing enterprise and microservices applications. Security Introduction Need for security Basic security concepts Common security vulnerabilities Spring Security Basics Introduction to Spring Security High-level architecture Overview of SecurityContext Spring Security with Spring Boot Customizing Authentication Building blocks for authentication Authentication mechanisms based on user name and password Other authentication mechanisms Authentication events Securing Web Applications Configuring authorization Using AccessDecisionsManager for authorization Using AuthorizationManager for authorization Bypassing security Method Security Method security architecture Declarative method security with annotations Security Testing Spring Security Testing Support Security mock annotations and meta-annotations Using MockMvc to test security Handling Passwords Password hashing Upgrading passwords (Optional) Protecting Against Common Vulnerabilities Hardening web applications with security headers Preventing cross-site request forgery Encrypting data in transit OAuth5 and OIDC Concepts Need for OAuth Overview of OAuth5 and OIDC OAuth5 grant types Types of tokens Spring Security OAuth5 support and OAuth5 login Spring Authorization Server Introduction to Authorization Server Spring Authorization Server endpoints Spring Authorization Server configuration Protecting and accessing resources with OAuth5 Resource server Using JWT tokens Using opaque tokens Configuring an OAuth5 client Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Spring Security training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Spring Security course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course is as follows: System Engineers System Administrators Architects Channel Partners Data Analysts Overview Upon completing this course, you will be able to meet these overall objectives: Describe how harnessing the power of your machine data enables you to make decisions based on facts, bot intuition or best guesses. Reduce the time you spend investigating incidents by up to 90%. Find and fix problems faster by learning new technical skills for real world scenarios. Get started with Splunk Enterprise, from installation and data onboarding to running search queries to creating simple reports and dashboards. Accelerate time to value with turnkey Splunk integrations for dozens of Cisco products and platforms. Ensure faster, more predictable Splunk deployments with a proven Cisco Validated Design and the latest Cisco UCS server. This course will cover how Splunk software scales to collect and index hundreds of terabytes of data per day, across multi-geography, multi-datacenter and cloud based infrastructures. Using Cisco?s Unified Computing System (UCS) Integrated Infrastructure for Big Data offers linear scalability along with operational simplification for single-rack and multiple-rack deployments. Cisco Integrated Infrastructure for Big Data and Splunk What is Cisco CPA? Architecture benefits for Splunk Components of IIBD and relationship to Splunk Architecture Cisco UCS Integrated Infrastructure for Big Data with Splunk Enterprise Splunk- Big Data Analytics NFS Configurations for the Splunk Frozen Data Storage NFS Client Configurations on the Indexers Splunk- Start Searching Chargeback Reporting Building custom reports using the report builder Application Containers Understanding Application Containers Understanding Advanced Tasks Task Library & Inputs CLI & SSH Task Understanding Compound Tasks Custom Tasks Open Automation Troubleshooting UCS Director Restart Module Loading Report Errors Feature Loading Report Registration REST API- Automation UCS Director Developer Tools Accessing REST using a REST client Accessing REST using the REST API browser Open Automation SDK Overview Open Automation vs. Custom Tasks Use Cases UCS Director PowerShell API Cisco UCS Director PowerShell Console Installing & Configuring Working with Cmdlets Cloupia Script Structure Inputs & Outputs Design Examples Additional course details: Nexus Humans Cisco Splunk for Cisco Integrated Infrastructure (SPLUNK) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Splunk for Cisco Integrated Infrastructure (SPLUNK) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Mercer’s Financial Education Clinic – Helping You Plan for the Future We are excited to invite you to Mercer’s Financial Education Clinic, a group session designed to help you take control of your financial future. This session will provide expert guidance on key financial topics, equipping you with the knowledge to make informed decisions about your finances. What Will Be Covered? During this session, we will explore: Key steps to build a strong financial foundation early in your career Strategies for saving effectively and getting onto the property ladder The importance of starting a retirement plan early Building confidence around financial decision-making as a young professional This interactive session will give you the opportunity to gain practical insights and ask questions to help you take control of your financial future from the very beginning of your career. Whether you're just starting out or looking to strengthen your financial understanding, this session will offer valuable tips and tools to support your goals. We encourage all employees to attend and take advantage of this valuable financial education opportunity. Session Details: Date: 12th November 2025 Time: 11:00 a.m. – 12:00 p.m. Location: Virtual

The main aim of this workshop is to encourage and enable delegates to present their sales messages stylishly and persuasively to expert buying audiences and improve their conversion rates. The focus is placed firmly on performance and creativity in top level presenting. It is aimed at experienced sales professionals who are expert at selling but need to be able to present and pitch for business at high skill levels in order to land major accounts. Delegate numbers will be restricted to 4 people. Delegates should be willing and be prepared to give video-recorded presentations as part of the course. Course Syllabus The syllabus of the Sales Presenting course is comprised of two modules, covering the following: Module One Components of Top Presenting Preparation and performance in presenting Being stylish and compelling Differentiation, risk-taking and presenting Connecting with your audience Achieving impact and drama Creating a buying emotion Getting out of a comfort zone First delegate presentations Module Two Pitching in Teams Getting your act together - the plan Looking and sounding like a team The buyer's perspective Getting your moves right - choreography Dealing successfully with questions Rehearsing to succeed Second delegate presentations Dragon's Den Exercise The delegation is split into two groups, each with a specific product or service to win the Dragons' investment. They have to also present to the Dragon's Den their business case for feedback and negotiate with the Dragons to gain either an "I'm in" or an "I'm out" reply. A full debrief is then conducted covering: Planning Commercial consequences Putting forward a business case Critical thinking Negotiating Selling skills Presentation skills Profile building Scheduled Courses This course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information please contact us.

Gain Confidence and Presence as a TV Presenter Course Overview: "Gain Confidence and Presence as a TV Presenter" is an engaging and comprehensive course designed for aspiring TV presenters who wish to enhance their on-screen presence. It covers the essential skills and knowledge required to succeed in this field, focusing on confidence-building, presenting techniques, and key industry practices. Learners will gain the ability to speak confidently in front of the camera, handle teleprompters, and create a professional showreel, ultimately helping them to establish a strong and compelling presence in the media. This course is ideal for those looking to build a career as a TV presenter, as it provides the tools and techniques needed to excel in both live and recorded broadcast settings. Course Description: This course delves into the core aspects of becoming a successful TV presenter, with a focus on building confidence and mastering key techniques. Participants will explore various topics such as understanding the role of a presenter, the qualifications and skills required, and the best practices for speaking in front of the camera. Additionally, the course covers teleprompter use, creating showreels, conducting interviews, and crafting scripts for effective presentation. Learners will gain valuable insights into the nuances of TV presenting, allowing them to present with clarity, confidence, and professionalism. By the end of the course, learners will have the knowledge and skills needed to step into the world of television presenting, whether for news, entertainment, or specialised broadcasts. Gain Confidence and Presence as a TV Presenter Curriculum: Module 01: Who is a TV Presenter? Module 02: Qualifications and Skills Required to Become a Presenter Module 03: Essentials to Become a Presenter Module 04: Talking To/ Speaking in Front of The Camera Module 05: Talk Back and Teleprompter Module 06: Creating a Showreel Module 07: Interviewing Techniques Module 08: Scripting Techniques (See full curriculum) Who is this course for? Individuals seeking to build a career as a TV presenter Professionals aiming to enhance their public speaking skills Beginners with an interest in media and broadcasting Those looking to improve their on-screen presence and confidence Career Path: TV Presenter News Anchor Broadcast Journalist Entertainment Host Media Consultant Radio Presenter Content Creator for TV or Online Platforms

Customer Service - Representative Course Overview This course provides a comprehensive exploration of the vital role customer service plays in business success. Learners will discover why exceptional service is essential in building loyalty, enhancing satisfaction, and driving revenue growth. Covering key principles such as Total Quality Management, customer retention strategies, and managing challenging interactions, this course equips participants with the knowledge to deliver outstanding service consistently. By the end, learners will understand how to elevate their customer engagement and contribute meaningfully to their organisation’s reputation and profitability. Course Description The course delves into a wide range of customer service topics designed to sharpen communication, problem-solving, and relationship-building skills. Participants will examine the critical factors influencing customer satisfaction, including understanding customer behaviour, avoiding common service pitfalls, and mastering phone etiquette. The curriculum also highlights strategies for handling difficult customers and implementing a “concierge” level of service. Through focused study, learners will develop the ability to increase customer retention and recognise the financial value of loyal clients. This professional course is ideal for those seeking to enhance their service delivery and advance their careers in customer-facing roles. Customer Service - Representative Curriculum: Module 01: WHY Customer Service Is CRITICAL To Your Business! Module 02: Good Isn’t Good Enough! Module 03: We Are ALL in the “Helping Field” Module 04: Providing “Concierge” Level Of Service Module 05: The 5 Tenets Of TQM Module 06: How To Boost Customer Satisfaction Module 07: How To Avoid The 10 Deadly Sins Of Customer Service! Module 08: More Money $$$ – Through Customer Retention Module 09: How Much Is A Customer Worth? $$$ Module 10: Do You Understand Your Customer? Module 11: Dealing With Difficult Customers Module 12: “LEAP” Into Customer Service! Module 13: Exceptional Phone Service Module 14: WHY Customers Buy From YOU! $$$ Module 15: BONUS LECTURE!!! FINAL TIPS!!! (See full curriculum) Who is this course for? Individuals seeking to improve customer interaction skills. Professionals aiming to enhance career prospects in customer service. Beginners with an interest in customer service principles. Employees in client-facing roles wanting to boost service quality. Career Path Customer Service Representative Client Relations Officer Customer Support Specialist Call Centre Agent Retail Customer Advisor Hospitality Frontline Staff

PHP and MySQL Training 2022: Build 5 Real World Projects Course Overview: "PHP and MySQL Training 2022: Build 5 Real World Projects" offers an in-depth exploration of web development using PHP and MySQL, empowering learners with the skills to create dynamic, database-driven websites. Through five real-world projects, learners will gain a practical understanding of PHP’s functionality, MySQL databases, and how to combine the two to build effective web applications. By the end of the course, participants will have the knowledge to develop robust and scalable systems, such as login and registration systems, CRUD apps, and email-sending features. This course equips learners with essential skills to launch their careers in web development or enhance their existing expertise. Course Description: In this comprehensive training course, learners will delve into core concepts of PHP and MySQL, with a focus on practical application. The course covers key areas such as installation and configuration of PHP, creating user authentication systems, developing CRUD applications, building a URL shortening service, and sending emails with PHP. Each module guides learners through building fully functional projects that address common real-world needs. Along the way, participants will enhance their coding proficiency, understand the importance of secure web applications, and learn the techniques required to build dynamic websites. By the end of this course, learners will be proficient in using PHP and MySQL to develop and manage complex web systems. PHP and MySQL Training 2022: Build 5 Real World Projects Curriculum: Module 01: Introduction Module 02: Installation Module 03: First Project: Login and Registration System Module 04: Second Project: Full Crud App Module 05: Third Project: URL Shortening Service Module 06: Fourth Project: PHP Gallery Module 07: Fifth Project: Sending Emails with PHP (See full curriculum) Who is this course for? Individuals seeking to build a strong foundation in web development. Professionals aiming to expand their knowledge of PHP and MySQL. Beginners with an interest in coding and web development. Aspiring web developers looking to work on real-world projects. Career Path Web Developer PHP Developer Backend Developer Database Administrator Full Stack Developer