91 Courses in Cardiff delivered Live Online

A flexible, modular-based, programme to heighten participants' awareness of ways in which their operations can affect the environment, the principles of environmental management and the practical steps they need to take as individuals and as an organisation to improve environmental performance. Depending on the course modules selected, this programme will give participants: Increased awareness of relevant environmental issues A greater understanding of, and commitment to, the organisation's environmental management programme Preparation for any responsibilities they may have under an Environmental Management System Further benefits according to options chosen 1 Environmental awareness Definition of 'the environment' Key environmental issuesGlobal warmingOzone depletionAcid rainAir qualityWater pollutionContaminated landLand take and green belt shrinkageResource usageHabitat destruction and species extinctions. Option: This module can be used to explain the key environmental issues related to the activities of your own organisation. Diagrams, photos, pictures, examples and statistics relevant to your own organisation are used where possible to illustrate the points being made. 2 Environmental legislation Key elements of environmental legislation affecting the activities of your organisation - including international, European and UK legislation. Legislation of particular relevance to your organisation - how it affects the operations of your organisation Option: Legislation can be dealt with according to which aspect of the environment it protects (eg, air, water, waste) or which part of your organisation's activities it affects Consequences of breaching legislation 3 Environmental management systems Overview of what an environmental management system isHow is an Environmental Management System (EMS) designed and put together?Key elements (emphasising Plan - Do - Check - Review cycle)The need to continually improve Pros and consReasons for having an EMSBenefits of an EMSConsequences of not managing the environmentCosts of installing an EMS Explanation of ISO 14001 and EMAS standards and guidance as applicable to the EMSs of your organisationOverview of your organisation's EMSHow it was set up / is being developed / operatesWho is responsible for itKey parts of system (eg, environmental policy, objectives and targets) identified and discussedEMS documentation - what and where it is. Workshop option: Brainstorm 'Pros and cons' with the participants, come up with all their ideas for good and bad things about EMS and demonstrate that the 'good' list is longer than the 'bad' 4 Environmental consequences Define what an environmental impact is and discuss how they are determined, with reference to the EMS Identify why we want to determine the environmental consequences of operations and activities; how they are used in the EMS for planning, and reducing the impact on the environment Establish key environmental consequences of construction and operational activities on the site; discuss significance ranking and the control measures in place in your organisation. Workshop option: In small groups, participants are asked to identify the impact on the environment of your organisation's activities or a part of their activities. They are then asked to rank these impacts in terms of their significance, using guidelines provided to help them be aware of the contributing factors (eg, frequency, severity). For a selected number of the impacts, the participants are asked to identify what control measures there are and which of these they play a part in. All stages can be discussed with trainers as a whole group at various stages during the workshop. 5 Protected species, nature conservation and invasive weeds Nature conservation, landscape and visual issues in the planning process - overview of key nature UK wildlife legislation, EIA, appropriate timing of surveys, Hedgerow regulations and landscape and visual impact issues Ecological issues - ecological legislation, significant species, hedgerows Archaeology in the development process - why archaeology is important, organisation in the UK, legislation and planning guidance Construction phase issues and consents - major environmental issues during construction, including water resources and land drainage consents, discharges to land or water, water abstraction, public rights of way, tree protection, waste management, Special waste, noise, good practice pollution control and Environmental Audits Identification and management of invasive weeds - including legal position regarding management 6 Chemicals and fuels handling and storage How health and safety management is closely linked to environmental management of materials Planning - what mechanisms are in place for planning materials use; legislation, guidance and policies which define how to manage materials Materials storage - what are the considerations for storing materials, covering:Labels: what are the different types and what do they tell us?Storage facilities: what are the requirements for safe storage of materials (eg, signs, secondary containment, access, segregation, lids/covers)Handling: safe handling for protecting the environment, organisational procedures, high risk situations (eg, decanting, deliveries), how to reduce the risks (eg, use of funnels, proper supervision, training)COSHH and MSDS: brief explanation of legislation and its role in environmental control of hazardous materials, how to use the information provided by COSHH assessments Option: These sessions can be illustrated with photographs/pictures and examples of good and bad storage and handling practices Workshop Options: Labelling Quiz - quick-fire quiz on what different labels tell us; Build a Storage Facility - participants are asked to consider all the environmental requirements for building a safe storage facility for their organisation 7 On-site control measures Overview of the legislation associated with nuisance issues on site and mitigating problems when they arise Examples of bad practice, including fuel storage tanks and mobile equipment - costs involved with prosecution of fuel spills, remediation costs, management costs, legal fees, bad PR coverage Identification and management of contaminated land and relevant legislation Workshop option: Participants are provided with a site plan containing information on site features, environmental conditions and indications of potential issues 8 Waste management Why worry about waste? - a look at how waste disposal can impact on the environment, illustrated by examples of waste-related incidents, statistics on waste production on national, industry-wide and organisational levels, landfill site space, etc Legislation - overview of the relevant legislation, what the main requirements of the regulations are, what penalties there are, and the associated documentation (waste transfer notes) Waste classification - a more in-depth look at how waste is classified under legislation according to hazardous properties, referring to Environment Agency guidance Handling and storage requirements - what are the requirements of the applicable waste legislation and how are they covered by organisational procedures? Examples of good and bad environmental practice associated with handling and storing waste. Workshop option: 'Brown bag' exercise - participants pass round a bag containing tags each with a different waste printed on. They are asked to pick out a tag and identify the classification and the handling, storage and disposal requirements for the waste they select Waste minimisation - overview of the waste minimisation 'ladder' and its different options (elimination, reduction, reuse and recycling), benefits of waste minimisation, examples of waste minimisation techniques Workshop option: Participants are asked to identify opportunities that actually exist within the organisation for minimising production of waste that are not currently being taken advantage of 9 Auditing Requirements for environmental auditing of operations Auditing the EMS Types of internal and external audits Requirements EMS standards (ISO 14001 and EMAS) Carrying out internal audits and being prepared for external audits Workshop options:Mock audit 'Brown Bag' - can be used either for trainers to test participants as if they were in an audit situation, or for the participants to test each other and practice their auditing technique. The bag contains tags each with a different topic printed on (eg, waste skips); participants pass the bag round and select a tag; they are then questioned by the trainer or another participant about that topic as if they were in an audit situation. If the participants are auditing each other, they will be provided with a set of guidelines to keep in mind during the workshop.Virtual auditing - a more practical workshop where participants review photographs of situations/activities relevant to the organisation's operations. They are asked to identify all the good and bad environmental practices that are occurring in the situations. 10 Incident response What should you do when an incident does happen? What should be in a spill kit? When should you call in the experts? When should you inform the Environment Agency or Environmental Health Officer? Workshop option: The participants are provided with some incident scenarios and asked to develop a response to the incident 11 Monitoring and reporting Environmental monitoring programmes and procedures Monitoring and reporting as control measures for environmental consequences Monitoring and environmental 'STOP' card systems - personal and behavioural monitoring and reporting

Course Overview The "Microsoft Excel Complete Course" is designed to equip learners with the essential skills to master Microsoft Excel, one of the most widely used tools in data analysis and business operations. This course covers a comprehensive range of topics, including Excel's new features, formula creation, data visualisation, and workbook management. It offers practical knowledge that will help learners work more efficiently, whether they are managing large datasets, analysing trends, or presenting information. By the end of this course, learners will be confident in using Excel for various business tasks, gaining a strong foundation for further professional development. Course Description This course covers all key aspects of Microsoft Excel, from the basics to advanced techniques. Learners will explore Excel’s new features in the 2019 version, as well as how to perform calculations, modify worksheets, and apply formatting. The course delves into functions, lists, and data analysis tools, including PivotTables and charts. Learners will also learn how to work with multiple worksheets and workbooks, use lookup functions, and automate workbook functionality. With a focus on essential Excel tools and techniques, learners will gain the ability to efficiently manage and analyse data for business or personal use. Course Modules Module 01: Microsoft Excel 2019 New Features Module 02: Getting Started with Microsoft Office Excel Module 03: Performing Calculations Module 04: Modifying a Worksheet Module 05: Formatting a Worksheet Module 06: Printing Workbooks Module 07: Managing Workbooks Module 08: Working with Functions Module 09: Working with Lists Module 10: Analyzing Data Module 11: Visualizing Data with Charts Module 12: Using PivotTables and PivotCharts Module 13: Working with Multiple Worksheets and Workbooks Module 14: Using Lookup Functions and Formula Auditing Module 15: Sharing and Protecting Workbooks Module 16: Automating Workbook Functionality Module 17: Creating Sparklines and Mapping Data Module 18: Forecasting Data (See full curriculum) Who is this course for? Individuals seeking to improve their data management and analysis skills. Professionals aiming to enhance their productivity in Excel for business applications. Beginners with an interest in data analysis or office administration. Anyone looking to build a strong foundation in Excel for career advancement. Career Path Data Analyst Financial Analyst Office Administrator Project Manager Business Analyst Operations Manager Administrative Assistant HR Specialist

Course Overview: The Forex Trading Diploma offers a comprehensive exploration of the foreign exchange market, designed to equip learners with a solid understanding of the principles and strategies behind forex trading. Covering key aspects such as market analysis, trading techniques, risk management, and chart interpretation, this course provides valuable insights for individuals looking to engage in forex trading. Upon completion, learners will be capable of confidently analysing market trends, executing informed trades, and applying effective risk management strategies. This course is ideal for those who want to deepen their understanding of forex markets and enhance their trading potential. Course Description: This Forex Trading Diploma covers a wide range of essential topics, including fundamental and technical analysis, forex market structure, trading psychology, and the use of trading platforms. Learners will be introduced to the key concepts of currency pairs, leverage, margin, and order types, and will explore advanced trading techniques such as trend analysis and chart patterns. Throughout the course, learners will develop a solid understanding of risk management, which is crucial for success in forex trading. By the end of the programme, learners will possess the skills needed to navigate the complexities of the forex market and make informed, strategic decisions to optimise their trading outcomes. Course Modules: Module 01: Introduction to Forex Trading • Understanding the Forex Market • Currency Pairs and Trading Terminology • The Role of Central Banks and Economic Indicators Module 02: Market Analysis Techniques • Technical vs. Fundamental Analysis • Reading Forex Charts and Indicators • Understanding Market Sentiment and News Module 03: Trading Strategies • Trend Following and Breakout Strategies • Scalping, Swing, and Position Trading • Developing Your Personal Trading Plan Module 04: Risk Management in Forex Trading • Understanding Leverage and Margin • Setting Stop-Loss and Take-Profit Orders • Managing Risk and Protecting Capital Module 05: Trading Psychology and Mindset • The Psychology of a Successful Trader • Managing Emotions in Trading • Building a Consistent Trading Routine (See full curriculum) Who is this course for? • Individuals seeking to gain a foundational understanding of forex trading. • Professionals aiming to enhance their trading skills for career development. • Beginners with an interest in currency trading or financial markets. • Aspiring traders looking to develop structured, effective strategies. Career Path • Forex Trader • Financial Analyst • Investment Advisor • Trading Strategist • Risk Management Specialist

Human Rights Course Overview This Human Rights course offers a comprehensive introduction to the fundamental principles and concepts surrounding freedom and human rights. Learners will explore the classification of human rights, with a focus on women’s and children’s rights, and examine the various dimensions of freedom. The course also covers the role of international human rights organisations and their efforts in promoting and protecting rights globally. Designed to provide both theoretical understanding and critical analysis, this course equips learners with the knowledge to recognise and discuss human rights issues effectively. Upon completion, learners will be able to engage thoughtfully with human rights debates and apply their understanding in diverse professional and personal contexts. Course Description This course delves into the essential elements of human rights, starting with the basic concepts of freedom and rights that form the foundation of global human dignity. It categorises different types of human rights, addressing the unique challenges faced by women and children. Learners will explore multiple aspects of freedom, from civil liberties to social and economic rights, while gaining insight into key international organisations working in this field. Through structured content and critical reflection, participants will develop the ability to evaluate human rights frameworks and engage with relevant issues confidently. The course is ideal for those wishing to broaden their knowledge or enhance their capability to work within sectors that uphold human rights standards. Human Rights Curriculum: Module 01: Basic Concept of Freedom and Human Rights Module 02: Classification of Human Rights Module 03: Women’s and Children’s Right Module 04: Various Aspects of Freedom Module 05: Various International Human Rights Organisations (See full curriculum) Who is this course for? Individuals seeking to understand the principles of human rights. Professionals aiming to enhance their knowledge in legal, social, or humanitarian fields. Beginners with an interest in human rights and social justice. Advocates and volunteers working with community or international organisations. Career Path Human Rights Officer Social Policy Advisor Community Development Worker Legal Assistant specialising in rights law NGO or International Organisation Staff Member

Course Overview Cyber Security Awareness Training is designed to equip learners with the essential knowledge to identify, manage, and reduce cyber risks in both personal and professional environments. This course provides a comprehensive understanding of the ever-evolving landscape of cyber threats and the proactive steps necessary to mitigate them. Through clear, accessible content, learners will explore key areas such as cyber attacks, password management, data breaches, and safe internet practices. By the end of the programme, participants will be able to recognise potential cyber threats, protect sensitive information, and contribute to creating a more secure digital environment. Whether for personal confidence or professional enhancement, this course offers crucial insights to stay safe in today’s technology-driven world. It is suitable for individuals at all levels, ensuring a solid foundation for developing cyber security awareness and resilience against emerging digital risks. Course Description This Cyber Security Awareness Training course delves deeper into the principles of protecting information and systems from cyber threats. Learners will explore common cyber attacks, cybercrimes, and the consequences of data breaches, alongside strategies for strengthening password security and practising safe internet browsing. The training also covers essential topics such as securing remote work environments, managing devices securely, and applying preventative measures to mitigate risks. Throughout the course, participants will engage with structured, easy-to-understand materials designed to build their confidence and competence in cyber security awareness. Learners will gain the ability to assess potential vulnerabilities, adopt safer digital habits, and contribute to wider organisational security initiatives. Delivered in a flexible, accessible format, the course is structured to support learners in developing critical thinking around cyber security issues while enhancing their ability to respond effectively to real-world digital threats. Course Modules Module 01: Introduction to Cyber Security Module 02: Cyber Attacks Module 03: Cybercrimes Module 04: Cyber Security and Data Breaches Module 05: Password Management Module 06: Internet Browsing Module 07: Office and Remote Work Security Module 08: Device Management Module 09: Preventative Measures (See full curriculum) Who is this course for? Individuals seeking to enhance their understanding of cyber threats and secure their digital presence. Professionals aiming to strengthen workplace cyber security practices. Beginners with an interest in cyber security, information security, or technology sectors. Employees required to complete cyber security awareness as part of corporate compliance programmes. Small business owners wishing to protect their business operations and client data. Career Path Cyber Security Assistant IT Support Analyst Security Awareness Coordinator Risk and Compliance Assistant Data Protection Officer Network Security Administrator Information Security Officer Technical Support Specialist Digital Operations Executive

Duration 5 Days 30 CPD hours This course is intended for The Microsoft Technology Associate (MTA) is Microsoft?s newest suite of technology certification exams that validate fundamental knowledge needed to begin building a career using Microsoft technologies. This program provides an appropriate entry point to a future career in technology and assumes some hands-on experience or training but does not assume on-the-job experience. Overview This five-day Training 2-Pack helps you prepare for Microsoft Technology Associate Exams 98-366 and 98-367, and build an understanding of these topics: Network Infrastructures, Network Hardware, Protocols and Services, Security Layers, Operating System Security, Network Security, Security Software. These courses leverage the same content as found in the Microsoft Official Academic Courses (MOAC) for these exams. Understand Network InfrastructuresUnderstand Network HardwareUnderstand Protocols and ServicesUnderstand Security LayersUnderstand Operating System SecurityUnderstand Network SecurityUnderstand Security Software UNDERSTANDING LOCAL AREA NETWORKINGDEFINING NETWORKS WITH THE OSI MODELUNDERSTANDING WIRED AND WIRELESS NETWORKSUNDERSTANDING INTERNET PROTOCOLIMPLEMENTING TCP/IP IN THE COMMAND LINEWORKING WITH NETWORKING SERVICESUNDERSTANDING WIDE AREA NETWORKSDEFINING NETWORK INFRASTRUCTURES AND NETWORK SECURITYUNDERSTANDING SECURITY LAYERSAUTHENTICATION, AUTHORIZATION, AND ACCOUNTINGUNDERSTANDING SECURITY POLICYUNDERSTANDING NETWORK SECURITYPROTECTING THE SERVER AND CLIENT

Duration 3 Days 18 CPD hours This course is intended for Security administrators Security consultants Network administrators Systems engineers Technical support personnel Cisco integrators, resellers, and partners Overview Identify the key components and methodologies of Cisco Advanced Malware Protection (AMP) Recognize the key features and concepts of the AMP for Endpoints product Navigate the AMP for Endpoints console interface and perform first-use setup tasks Identify and use the primary analysis features of AMP for Endpoints Use the AMP for Endpoints tools to analyze a compromised host Analyze files and events by using the AMP for Endpoints console and be able to produce threat reports Configure and customize AMP for Endpoints to perform malware detection· Create and configure a policy for AMP-protected endpoints Plan, deploy, and troubleshoot an AMP for Endpoints installation Use Cisco Orbital to pull query data from installed AMP for Endpoints connectors Describe the AMP Representational State Transfer (REST) API and the fundamentals of its use Describe all the features of the Accounts menu for both public and private cloud installations This course shows you how to deploy and use Cisco AMP for Endpoints, a next-generation endpoint security solution that prevents, detects, and responds to advanced threats. Through expert instruction and hands-on lab exercises, you will learn how to implement and use this powerful solution through a number of step-by-step attack scenarios. You?ll learn how to build and manage a Cisco AMP for Endpoints deployment, create policies for endpoint groups, and deploy connectors. You will also analyze malware detections using the tools available in the AMP for Endpoints console, Cisco Threat Grid, and the Cisco Orbital Advanced Search Tool. Course Outline Introducing Cisco AMP Technologies Introducing AMP for Endpoints Overview and Architecture Navigating the Console Interface Using Cisco AMP for Endpoints Identifying Attacks Analyzing Malware Managing Outbreak Control Creating Endpoint Policies Working with AMP for Endpoint Groups Using Orbital for Endpoint Visibility Introducing AMP REST API Navigating Accounts

Duration 3 Days 18 CPD hours This course is intended for IT Professionals who deploy small-to- medium scale enterprise network solutions based on Aruba products and technologies Overview Upon completion of this course, you will be able to:Explain how Aruba networking solutions meet customers? requirementsExplain how Aruba AirWave provides unified wireless and wired network managementDescribe in-band management and out-of-band managementComplete the initial setup on ArubaOS switchesControl access to switches for both in-band and out-of-band managementManage software and configuration files on ArubaOS switchesExplain use cases for VLANs and configure port-based VLANs on ArubaOS switchesUnderstand and configure Rapid Spanning Tree Protocol (RSTP)Understand and configure Multiple Spanning Tree Protocol (MSTP)Differentiate between different types of link aggregation and understand the benefits of Link Aggregation Control Protocol (LACP)Configure and troubleshoot link aggregation on ArubaOS switchesConfigure static routes on ArubaOS switches and interpret IP routing tablesConfigure a basic Open Shortest Path First (OSPF) solutionDescribe how Virtual Switching Framework (VSF) works and the advantages that it providesConfigure and verify a simple VSF fabricDescribe the basics of wireless communications and 802.11 standardsDefine a wireless LAN (WLAN) and differentiate between wireless security optionsConfigure basic settings on Aruba Instant APsConfigure AirWave management settings on an IAP clusterConfigure SNMP v2c settings on ArubaOS switchesDiscover ArubaOS switches in AirWave and bring switches and IAPs under monitoring and managementImplement zero touch provisioning (ZTP) for Aruba IAPs and ArubaOS switches This course teaches you the fundamental skills necessary to configure and manage modern, open standards-based networking solutions. This course consists of approximately 20% lecture and 80% hands-on lab exercises to help you learn how to implement and validate small to medium enterprise network solutions. This 3-day course prepares network professionals for the HPE ATP - Aruba Mobile First Solutions V1 certification exam.In this course, participants learn about ArubaOS switch technologies including: VLANs, securing access, redundancy technologies such as MSTP, link aggregation techniques including LACP, and switch virtualization with Aruba?s Virtual Switching Framework (VSF). You also learn about IP Routing including static and dynamic IP routing with OSPF. This course teaches you how to deploy Aruba wireless Access Points and configure Aruba Clustering technology. It also teaches you how to configure, manage and monitor the network with the Aruba AirWave management solution. Introduction to Aruba, a Hewlett Packard Enterprise companySwitch CLI (Command Line Interface) NavigationProtecting Management AccessManagement of Software and ConfigurationsVLANSSpanning Tree Protocol (STP)Link AggregationIP RoutingVirtual Switching Framework (VSF)Wireless for Small-to-Medium Businesses (SMBs)Aruba AirWave

Course Duration: Half-day or full-day (can also be delivered as a 3-part virtual workshop series) Target Audience: Professionals in non-technical roles (e.g. executive assistants, HR, marketing, project managers, operations staff, trainers, and admin support) who want to use generative AI to enhance their work—without needing coding skills. Course Objectives By the end of this course, participants will be able to: Understand what generative AI is and how it works in plain language. Identify use cases relevant to their role or industry. Use popular generative AI tools (like ChatGPT, Gemini, and Copilot) confidently. Write effective prompts to get better, more relevant results. Apply AI ethically and responsibly in the workplace. Course Outline Module 1: Demystifying Generative AI What is generative AI? (Plain language explanation) How AI models like ChatGPT, Copilot, and Gemini work Examples of what generative AI can (and can’t) do Myths, risks, and benefits of AI in non-tech roles Module 2: Everyday Use Cases for Professionals Time-saving applications: Drafting emails, reports, meeting summaries Creating checklists, plans, or SOPs Enhancing creativity: Brainstorming ideas for events, campaigns, or training Writing social media posts, newsletters, or job ads Organising information: Summarising documents Structuring spreadsheets or creating templates Supporting communication: Improving tone and clarity Translating or simplifying content Module 3: Prompting Essentials What is a “prompt” and why does it matter? How to write clear, specific, and effective prompts Prompting frameworks (e.g., “Role–Task–Goal” method) Live practice: transforming a vague prompt into a powerful one Troubleshooting: when AI gives poor answers and how to improve them Module 4: Hands-On Exploration Try-it-yourself exercises using ChatGPT or Gemini (guided) Real workplace examples and team challenges Create an AI-generated email, checklist, or idea list Optional: use industry-specific examples (e.g., HR, admin, events, comms) Module 5: Responsible AI Use at Work Understanding AI limitations and biases Protecting privacy and sensitive data When not to use AI Workplace policies and guidelines (customisable for your organisation) Ethical use: attribution, transparency, and human review Module 6: Getting Started in Your Role Tools overview: free vs paid options (ChatGPT, Microsoft Copilot, Gemini) Building your own AI toolkit Tips for staying up to date as tools evolve 30-day challenge: how to build AI into your daily workflow Delivery Style Highly interactive, practical, and low-jargon No coding or tech background required Hands-on demos, guided practice, and scenario-based activities Group discussion and peer learning Course Materials Provided Quick-start guide: Top 10 prompts for non-tech roles AI Prompt Library for your job type Do’s and Don’ts for ethical use of AI at work “AI in Action” workbook with examples and checklists Personal AI Action Plan Optional Add-ons Team-based AI hackathon (mini workplace challenge) Tailored follow-up webinar for Q&A and deeper use cases Co-branded playbook for organisational AI use Integration with digital transformation or innovation initiatives

Course Duration: Half-day or full-day (can also be delivered as a 3-part virtual workshop series) Target Audience: Professionals in non-technical roles (e.g. executive assistants, HR, marketing, project managers, operations staff, trainers, and admin support) who want to use generative AI to enhance their work—without needing coding skills. Course Objectives By the end of this course, participants will be able to: Understand what generative AI is and how it works in plain language. Identify use cases relevant to their role or industry. Use popular generative AI tools (like ChatGPT, Gemini, and Copilot) confidently. Write effective prompts to get better, more relevant results. Apply AI ethically and responsibly in the workplace. Course Outline Module 1: Demystifying Generative AI What is generative AI? (Plain language explanation) How AI models like ChatGPT, Copilot, and Gemini work Examples of what generative AI can (and can’t) do Myths, risks, and benefits of AI in non-tech roles Module 2: Everyday Use Cases for Professionals Time-saving applications: Drafting emails, reports, meeting summaries Creating checklists, plans, or SOPs Enhancing creativity: Brainstorming ideas for events, campaigns, or training Writing social media posts, newsletters, or job ads Organising information: Summarising documents Structuring spreadsheets or creating templates Supporting communication: Improving tone and clarity Translating or simplifying content Module 3: Prompting Essentials What is a “prompt” and why does it matter? How to write clear, specific, and effective prompts Prompting frameworks (e.g., “Role–Task–Goal” method) Live practice: transforming a vague prompt into a powerful one Troubleshooting: when AI gives poor answers and how to improve them Module 4: Hands-On Exploration Try-it-yourself exercises using ChatGPT or Gemini (guided) Real workplace examples and team challenges Create an AI-generated email, checklist, or idea list Optional: use industry-specific examples (e.g., HR, admin, events, comms) Module 5: Responsible AI Use at Work Understanding AI limitations and biases Protecting privacy and sensitive data When not to use AI Workplace policies and guidelines (customisable for your organisation) Ethical use: attribution, transparency, and human review Module 6: Getting Started in Your Role Tools overview: free vs paid options (ChatGPT, Microsoft Copilot, Gemini) Building your own AI toolkit Tips for staying up to date as tools evolve 30-day challenge: how to build AI into your daily workflow Delivery Style Highly interactive, practical, and low-jargon No coding or tech background required Hands-on demos, guided practice, and scenario-based activities Group discussion and peer learning Course Materials Provided Quick-start guide: Top 10 prompts for non-tech roles AI Prompt Library for your job type Do’s and Don’ts for ethical use of AI at work “AI in Action” workbook with examples and checklists Personal AI Action Plan Optional Add-ons Team-based AI hackathon (mini workplace challenge) Tailored follow-up webinar for Q&A and deeper use cases Co-branded playbook for organisational AI use Integration with digital transformation or innovation initiatives