1089 Courses in Cardiff delivered Live Online

Unlock the power of effective negotiation. Gain essential skills to navigate complex deals, build lasting partnerships, and achieve optimal outcomes. Course overview Duration: 1 day (6.5 hours) This course is designed for those who need to understand and be able to use essential negotiation skills to make them more effective in their role. Externally you maybe negotiating with suppliers, customers, regulatory authorities and other organisations. Internally you will be negotiating with stakeholders, colleagues, and team members which could be for resources, time, budget or facilities. Being able to negotiate agreements that are acceptable to all parties requires skill and is essential to maintain healthy, functional relationships. This will be a facilitated workshop designed to be flexible to achieve the desired outcome. We will achieve the objectives through a mixture of facilitated discussion, interactive exercises designed to give insight and facilitator input. During the day we will deal with the stages of a negotiation from preparation to closing. Individuals will get the opportunity to practice the skills needed to create win-win outcomes through a number of generic but realistic scenarios. Objectives By the end of the course you will be able to: State the principles of effective negotiation Prepare effectively for different types of negotiation Set negotiation objectives and identify what can be ‘traded’ Explain how assertiveness and influencing skills can affect outcomes Deploy appropriate strategies and tactics to achieve the best results Use different techniques to deal with difficult customers and difficult situations Content Influencing Seek first to understand, and then be understood The importance of understanding the other party’s position and how to do it The power of non-verbal communication Dealing with difficult customers and difficult situations whilst maintaining a positive relationship How to approach negotiations Identifying potential negotiations and preparing for potential outcomes Aiming for results which deliver win/win outcomes Developing a win/win mindset and behaviours Rights and responsibilities of negotiators Setting Negotiation Objectives Clarifying essential, desirable and ideal objectives Assessing the most favoured, realistic target and walk away positions The Negotiation Process The importance of preparation Creating an opening proposal Where to pitch the opening proposal Bargaining/Trading - Gaining Momentum Knowing your parameters – what can be traded? Choosing a strategy and tactics Dealing with questionable tactics and ploys Building rapport – the communication process Asking the right questions and active listening Being assertive, demanding your rights and ensuring you meet your responsibilities Closing Techniques Trial and actual closing techniques Signalling Summarising and documenting the agreement Follow up and implementation of the deal

Duration 5 Days 30 CPD hours This course is intended for Channel Field Engineers Employees Overview After taking this course, you should be able to: Define Cisco Business TelePresence Solutions components and architectures Implement Cisco TelePresence Video Communication Server (Expressway) for basic and advanced video networks Implement Cisco TelePresence Management Suite (TMS) Configure Cisco Meeting Server Features Define integration of Cisco Collaboration Premise Solutions with Cisco Cloud, including Cisco Spark, Cisco Spark Hybrid, and WebEx Cisco Video Infrastructure Implementation (VII) v1.0 will provide you with the necessary knowledge and skills to implement a complete Cisco TelePresence solution, including TelePresence endpoints, integration of premise with cloud solutions, meeting solutions, and management software. It describes Cisco business TelePresence solutions and enables students to implement and troubleshoot basic and advanced TelePresence network solutions. Module 1: Advanced Cisco Expressway Features Lesson 1: Introducing Cisco Video Network Solutions Lesson 2: Exploring Cisco Expressway Basic Setup Lesson 3: Explaining Regular Expressions in a Cisco Expressway Environment Lesson 4: Deploying Components of Cisco Expressway Security Lesson 5: Exploring the Fundamentals of Subzones on a Cisco Expressway Lesson 6: Administering Call Control on a Cisco Expressway Lesson 7: Implementing Subzone Bandwidth Management on a Cisco Expressway Lesson 8: Implementing Zones on a Cisco Expressway Lesson 9: Exploring Clustering on the Cisco Expressway Lesson 10: Applying Troubleshooting on the Cisco Expressway Module 2: Advanced Cisco Meeting Server Features Lesson 1: Introducing the Cisco Meeting Server Lesson 2: Exploring Cisco Meeting Server API Configuration Lesson 3: Exploring Cisco Meeting Server Resilient and Scalable Deployments Lesson 4: Exploring Additional Features with Cisco Meeting Server Module 3: Cisco Collaboration Meetin gRoom Solutions wiht Cisco TelePresence Server Lesson 1: Introducing Cisco Collaboration Meeting Room Cloud, Premises, and Hybrid Products Lesson 2: Deploying the Cisco TelePresence Server and Cisco TelePresence Conductor Lesson 3: Applying Troubleshooting to Cisco CMR Premises Solutions Module 4: Cisco TelePresence Management Suite Solution Lesson 1: Explaining Cisco TMS Installation Lesson 2: Describing Cisco TMS Operation Lesson 3: Explaining Cisco TMS Conference Scheduling and Management Lesson 4: Configuring Permissions on Cisco TMS for Administration Lesson 5: Applying Troubleshooting to Cisco TMS Module 5: Cisco Cloud Solutions?WebEx and Spark Lesson 1: Introducing Cisco WebEx and Cisco Spark Cloud Solutions Lesson 2: Exploring Cisco Spark Administration Configuration Lesson 3: Deploying Cisco Spark Hybrid Services Lesson 4: Exploring Cisco Spark APIs and BOTs Configuration Module 6: Cisco TelePresence Content Server (Optional Module) Lesson 1: Examining Cisco TCS Operation and Configuration

Duration 4.375 Days 26.25 CPD hours This course is intended for CCISOs are certified in the knowledge of and experience in the following CISO Domains:Governance (Policy, Legal & Compliance)IS Management Controls and Auditing Management (Projects, Technology & Operations)Management ? Projects and OperationsInformation Security Core CompetenciesStrategic Planning & Finance Overview Please refer to Overview. The Certified CISO (C|CISO) course has certified leading information security professionals around the world and is the first of its kind training and certification program aimed at producing top-level Information Security Leaders. The CCISO does not focus solely on technical knowledge but on the application of information security management principles from an executive management point of view. The program was developed by seasoned CISOs for current and aspiring CISOs. Governance Drivers that Influence Governance Corporate Governance Activities Information Security Governance Activities Governance and Ethical Decision Making Security Risk Management, Controls, and Audit Management Risk Management Audit Management Risk Treatment Risk Management Frameworks Risk Communication and Organizational Reporting Security Program Management and Operations Information Security Portfolio Management Information Security Program Management Information Security Project Management Security Operations Information Security Core Competencies Access Control Physical Security Network and Communications Security Threat and Vulnerability Management System and Application Security Encryption Concepts and Technology Strategic Planning, Financial Management, and Vendor Management Strategic Planning Financial Management Vendor Risk Management Additional course details: Nexus Humans EC-Council Certified CISO (C|CISO) w/exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the EC-Council Certified CISO (C|CISO) w/exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Data Protection Officers IT Managers and Administrators Records Managers System Developers IT Security specialist Anyone who builds and develops IT systems Overview Critical data protection concepts and practices that impact IT Consumer data protection expectations and responsibility How to bake privacy into early stages of IT products and services for cost control, accuracy and speed-to-market How to establish data protection practices for data collection and transfer How to preempt data protection issues in the Internet of Things How to factor data protection into data classification and emerging tech such as cloud computing, facial recognition and surveillance How to communicate data protection issues with partners such as management, development, marketing and legal The Principles of Privacy in Technology training is the how to course on privacy and data protection practices in the development, engineering, deployment and auditing of IT products and services. Those taking the course will develop an understanding of privacy-related issues and practices in the context of the design and implementation of information and communication technologies and systems. The training is based on the body of knowledge for the IAPP?s ANSI accredited Certified Information Privacy Technologist (CIPT) certification program. Fundamentals of information privacy Reviewing the modern history of privacy Foundational privacy concepts Data protection roles and fair information practices Exploring the impacts of privacy and data protection regulations on information management Privacy in the IT environment Compliance requirements IT risks Stakeholder privacy expectations Differentiating between privacy and security Core privacy concepts Foundational elements for embedding privacy in IT Common privacy principles Data protection by design and default Privacy considerations in the information life cycle Privacy considerations throughout the stages of the information life cycle Privacy in systems and applications Examining the risks inherent in the IT environment and options for addressing them Identity and access management Credit card information and processing Remote access BYOD and telecommuting Data encryption Additional privacy-enhancing technologies in the enterprise environment Privacy techniques Strengths and weaknesses of authentication techniques Using identifiers Privacy by design Online privacy issues Unique challenges that come from online privacy issues Laws and regulations Online threats Social media E-commerce Tracking technologies Web security protocols Technologies with privacy considerations Privacy considerations associated with a variety of technologies Cloud computing Wireless IDs Location-based services ?Smart? technologies Video/data/audio surveillance Biometric recognition

Some people naturally possess an ability to sell and others over time develop their own style. We have created a highly practical course to give you the confidence and ability to sell over the phone or face to face. We focus the exercises, theory and discussion on your own job role and experiences to ensure you can return to the workplace to deliver tangible results. This 2-day course is designed for individuals who are new to selling, those in a sales role but have not received any formal training, or professionals who would like to brush up and enhance their current selling skills and learn some new techniques. Course Syllabus The syllabus of the Essential Selling Skills course is comprised of seven modules, covering the following: Module One Understanding the Customer The importance of good customer care Selling vs. selling attitude The reasons people buy Adopting a positive approach Module Two Self-Awareness Understanding your selling style Adapting your selling style to your customer Understanding your customers buying style Module Three Effective Communication and Rapport Building Why does communication need to be effective? Actively listening to your customers' needs Right question at the right time The impact of positive and emotive language Module Four Taking a Consultative Approach Different styles of selling Taking a consultative approach to selling Preparation techniques Buyer behaviour and motivation A selling approach to match the buyers mind Module Five Presenting the Solution Selling the benefits Sales tool kit Unique sales points Advanced questioning techniques Module Six Gaining Commitment Recognising and acting upon buying signals Dealing with customers concerns No means no? How to cope in stressful situations Module Seven Confirming the Sale Confirming or closing? Effective confirming techniques Going the extra mile Benefits For you as an individual This course will increase your confidence and ability to sell, having provided you with tools and techniques to achieve maximum results. Delegates always leave with fresh ideas, energy and motivation to succeed. For an employer The attitude of the delegates and the results they deliver will speak for themselves. All techniques are easy to apply back into the workplace for an immediate impact. What will I learn? By the end of the course, participants will be able to: Appreciate the need for preparation before a sales appointment Effectively identify and meet needs with advanced questioning techniques Identify verbal and non-verbal buying signals Construct professional answers to questions and possible objections Present your products and/or services with the buyer in mind Identify and use a selling style appropriate to capture the buyer's attention Recognise and overcome major objection types How to apply effective confirmation techniques with the buyer in mind Real Play Option We offer an innovative solution to engage the learners and bring real negotiation and closing scenarios to life. We use actors who improvise scenarios which have been specified by the group. The group is split the group into 2 sub-groups, one with the actor, the other with the trainer. Each group has a brief and has to instruct their trainer/actor on how to approach the scenario supplied. The actor and trainer perform the role play(s) as instructed by their respective teams; however during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) - not the performers. Scheduled Courses This course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information please contact us.

Conflict management online course to understand how to deal with conflict

Duration 4.125 Days 24.75 CPD hours This course is intended for Managers or consultants seeking to prepare and support an organization in planning, implementing, and maintaining a compliance program based on the GDPR DPOs and individuals responsible for maintaining conformance with the GDPR requirements Members of information security, incident management, and/or business continuity teams Technical and compliance experts seeking to prepare for a data protection officer role Expert advisors involved in the security of personal data Overview Understand the concepts of the GDPR and interpret its requirements Understand the content and the correlation between the General Data Protection Regulation and other regulatory frameworks and applicable standards, such as ISO/IEC 27701 and ISO/IEC 29134 Develop the ability to inform, advise, and monitor compliance with the GDPR and cooperate with the supervisory authority Acquire the competence to perform the role and daily tasks of the data protection officer in an organizationit Considering that data breaches have become highly sophisticated in the recent years, the need for data protection has increased as well.Information Security is crucial to the success of any organization since it deals with the protection of sensitive data from unauthorized access, use, replication and destruction. As such, organizations should put in place measures and controls to manage and diminish Information Security risks and comply with GDPR requirements. In case organizations fail to comply with the GDPR requirements, the penalties can reach up to 2% of an organization?s annual turnover. Also, in case of more serious infringements, the penalties can amount to 4% of an organization?s annual revenue. The implementation of a Privacy Framework, on the other hand, will allow professionals to develop and implement reliable controls that are generally accepted.Becoming a Certified Data Protection Officer will enable you to acquire the necessary expertise to understand the risks that could have a negative impact on your organization and implement the required strategic responses based on the GDPR best practices, requirements and principles. Introduction to the GDPR concepts and principles Training course objectives and structure General Data Protection Regulation (GDPR) Core considerations for the GDPR Designation of the DPO and analysis of the GDPR compliance program Designation of the DPO Analysis of the GDPR compliance program Relationship with the top management Data protection policy Register of processing activities Risk management process DPO operations Data protection impact assessment Documentation management Evaluation of the data protection controls Data protection and technology Awareness, training, and communication Monitoring and continual improvement of GDPR compliance Incident management and personal data breaches Monitoring and measuring compliance Data protection internal audit Treatment of nonconformities Continual improvement Closing the training course

Duration 3 Days 18 CPD hours This course is intended for This course is recommended for technical professionals who perform advanced deployment configurations of Check Point products. Overview Provide an overview of the upgrade service and options available. Explain how to perform management upgrade and migration. Articulate the process using CPUSE features. Articulate the purpose and function of Management High Availability. Explain Primary vs Secondary, Active vs Standby and Synchronization. Explain disaster recovery steps in case the primary management server becomes unavailable. Provide overview of Central Deployment in SmartConsole. Articulate an understanding of Security Gateway cluster upgrade methods. Explain about Multi Version Cluster (MVC) upgrades. Discuss Gaia Commands and how they are used. Explain the main processes on s and s. Describe how to work with scripts and SmartTasks to configure automatic actions. Explain the Management Data Plane Separation (MDPS) Explain kernel operations and traffic flow Articulate Dynamic and Updatable Objects in Security Gateways Explain the policy installation flow and files used. Describe the use of policy installation history. Explain concurrent and accelerated install policy. Describe an overview of APIs and ways to use and authenticate. Explain how to make changes in GAIA and management configuration. Explain how to install policy using API. Explain how the SecureXL acceleration technology enhances and optimizes Security Gateway performance. Describe how the CoreXL acceleration technology enhances and improves Security Gateway performance. Articulate how utilizing multiple traffic queues can make traffic handling more efficient. Discuss Site-to-Site VPN basics, deployment and communities. Describe how to analyze and interpret VPN tunnel traffic. Explain Link Selection and ISP Redundancy options. Explain tunnel management features. Discuss Check Point Remote Access solutions and how they differ from each other. Describe how client security can be provided by Remote Access . Explain authentication methods including machine authentication. Explain Multiple Entry Point (MEP). Discuss the Mobile Access Software Blade and how it secures communication and data exchange during remote connections. Learn basic concepts and develop skills necessary to administer IT security fundamental tasks. Course Outline Prepare for a Security Management Server Upgrade Upgrade the Security Management Server Deploy a Secondary Security Management Server Configure a Distributed Log Server Upgrade a Security Gateway from SmartConsole Work with the Command Line Use Scripts and SmartTasks Configure Dynamic Objects Monitor Traffic Verify Policy Installation and Status Work with Gaia and Management APIs Work with Acceleration Features Configure a Locally Managed Site to Site VPN Configure a Site to Site VPN with an Interoperable Device Configure Remote Access VPN Configure Mobile Access VPN Configure a High Availability Cluster Work with ClusterXL Configure Policy Compliance Deploy SmartEvent

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This one-day workshop is intended for participants who have a basic understanding of Outlook but who want to know how to use its advanced features to manage their email communications, calendar events, contact information and other communication tasks. This course will help participants: Gain confidence using Outlook and its advanced features Organise and prioritise email messages Archive messages for safe-keeping Use rules to process received or sent messages automatically Manage scheduled meetings with others Give others permission to view and manage their folders and items Use contacts and commands to find out more about a person or company Prioritise work-flow using tasks and assigning tasks to others 1 Email messages Combining multiple clicks with quick steps Following up flag options Saving multiple attachments Attaching a folder of files Recalling and replacing a message Categorising messages with conditional formatting 2 Message options Adding options to messages Marking a message as private Receiving quick responses with voting buttons Directing replies to specific users Delaying sent messages Inserting links in messages 3 Stay organised with rules Using rules to automate message flow Moving messages with rules Using the rules wizard Setting up rules with conditions Using rules that work whilst you are away 4 Message clean-up Using conversation clean-up Using mailbox clean-up Moving messages to the archive folder Archiving folder properties Auto-archiving properties 5 Managing calendars Creating calendar groups Sharing calendars with permissions Setting up working days and times Managing time zones Categorise appointments with conditional formatting Publishing a calendar 6 Schedule meetings Scheduling a meeting Managing meeting responses Proposing new meeting times Adding attendees to a meeting Viewing multiple appointments 7 Using contacts Merging contacts to letters Merging contacts to labels Mail merging contacts in Word Exporting contacts to Excel 8 Managing tasks Organising your workload with tasks Categorising tasks Assigning tasks to others Sending a task status report Allocating time for tasks Regenerating a new task Viewing your tasks in the calendar 9 Adding message items Adding calendars to messages Adding business cards to messages 10 Email accounts Adding multiple user accounts Adding account permissions