1491 Courses in Cardiff delivered Live Online

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.

Duration 5 Days 30 CPD hours This course is intended for System administrators System engineers Overview By the end of the course, you should be able to meet the following objectives: Install and configure ESXi hosts Deploy and configure vCenter Use the vSphere Client to create the vCenter inventory and assign roles to vCenter users Create virtual networks using vSphere standard switches and distributed switches Create and configure datastores using storage technologies supported by vSphere Use the vSphere Client to create virtual machines, templates, clones, and snapshots Create content libraries for managing templates and deploying virtual machines Manage virtual machine resource allocation Migrate virtual machines with vSphere vMotion and vSphere Storage vMotion Create and configure a vSphere cluster that is enabled with vSphere High Availability (HA) and vSphere Distributed Resource Scheduler Manage the life cycle of vSphere to keep vCenter, ESXi hosts, and virtual machines up to date This five-day course features intensive hands-on training that focuses on installing, configuring, and managing VMware vSphere 8, which includes VMware ESXi 8 and VMware vCenter 8. This course prepares you to administer a vSphere infrastructure for an organization of any size. This course is the foundation for most VMware technologies in the software-defined data center. Course Introduction Introductions and course logistics Course objectives vSphere and Virtualization Overview Explain basic virtualization concepts Describe how vSphere fits in the software-defined data center and the cloud infrastructure Recognize the user interfaces for accessing vSphere Explain how vSphere interacts with CPUs, memory, networks, storage, and GPUs Installing and Configuring ESXi Install an ESXi host Recognize ESXi user account best practices Configure the ESXi host settings using the DCUI and VMware Host Client Deploying and Configuring vCenter Recognize ESXi hosts communication with vCenter Deploy vCenter Server Appliance Configure vCenter settings Use the vSphere Client to add and manage license keys Create and organize vCenter inventory objects Recognize the rules for applying vCenter permissions View vCenter logs and events Configuring vSphere Networking Configure and view standard switch configurations Configure and view distributed switch configurations Recognize the difference between standard switches and distributed switches Explain how to set networking policies on standard and distributed switches Configuring vSphere Storage Recognize vSphere storage technologies Identify types of vSphere datastores Describe Fibre Channel components and addressing Describe iSCSI components and addressing Configure iSCSI storage on ESXi Create and manage VMFS datastores Configure and manage NFS datastores Deploying Virtual Machines Create and provision VMs Explain the importance of VMware Tools Identify the files that make up a VM Recognize the components of a VM Navigate the vSphere Client and examine VM settings and options Modify VMs by dynamically increasing resources Create VM templates and deploy VMs from them Clone VMs Create customization specifications for guest operating systems Create local, published, and subscribed content libraries Deploy VMs from content libraries Manage multiple versions of VM templates in content libraries Managing Virtual Machines Recognize the types of VM migrations that you can perform within a vCenter instance and across vCenter instances Migrate VMs using vSphere vMotion Describe the role of Enhanced vMotion Compatibility in migrations Migrate VMs using vSphere Storage vMotion Take a snapshot of a VM Manage, consolidate, and delete snapshots Describe CPU and memory concepts in relation to a virtualized environment Describe how VMs compete for resources Define CPU and memory shares, reservations, and limits Deploying and Configuring vSphere Clusters Create a vSphere cluster enabled for vSphere DRS and vSphere HA View information about a vSphere cluster Explain how vSphere DRS determines VM placement on hosts in the cluster Recognize use cases for vSphere DRS settings Monitor a vSphere DRS cluster Describe how vSphere HA responds to various types of failures Identify options for configuring network redundancy in a vSphere HA cluster Recognize vSphere HA design considerations Recognize the use cases for various vSphere HA settings Configure a vSphere HA cluster Recognize when to use vSphere Fault Tolerance Managing the vSphere Lifecycle Enable vSphere Lifecycle Manager in a vSphere cluster Describe features of the vCenter Update Planner Run vCenter upgrade prechecks and interoperability reports Recognize features of vSphere Lifecycle Manager Distinguish between managing hosts using baselines and managing hosts using images Describe how to update hosts using baselines Describe ESXi images Validate ESXi host compliance against a cluster image and update ESXi hosts Update ESXi hosts using vSphere Lifecycle Manager Describe vSphere Lifecycle Manager automatic recommendations Use vSphere Lifecycle Manager to upgrade VMware Tools and VM hardware

Duration 4 Days 24 CPD hours This course is intended for This course is aimed at IT professionals who support Windows 11 desktops, devices, users, and associated network and security resources. The secondary audience for this course is Desktop/Device Support Technicians (DSTs) who provide Tier 2 support to users with computers that are running the Windows 11 operating system (OS) in a on-premises environment. Overview After completing this course, you will be able to: Install and configure Windows 11 desktops and devices in a Windows Server domain corporate environment Install and customize Windows 11 operating systems and apps Configure local and remote network connectivity and storage Configure data security, device security, and network security Maintain, update, and recover Windows 11. This is a 4-day ILT course designed to provide you with the knowledge and skills required to install and configure Windows 11 desktops and devices in an on-premises Windows Server Active Directory domain environment. Module 1: Installing Windows 11 Introducing Windows 11 Installing Windows 11 Module 2: Upgrading and updating Windows 11 Upgrading to Windows 11 Migrating user state Managing Windows 11 updates Module 3: Configuring Windows 11 devices Local configuration tools in Windows 11 Using Windows Admin Center Using Windows PowerShell Implementing Remote Management Module 4: Configuring network connectivity Configuring network connectivity Implementing name resolution Implementing remote access Module 5: Managing storage Overview of storage options Managing local storage Managing Storage Spaces Module 6: Managing resources Configuring and managing file access Configuring and managing shared folders Implementing Work Folders Managing printers Module 7: Managing apps in Windows 11 Deploying apps Managing access to the Microsoft Store Configuring Microsoft Edge Module 8: Implementing and managing security Managing user and group accounts Configuring User Account Control Implementing BitLocker Implementing Windows 11 security features Securing against network threats Module 9: Monitoring Windows 11 Monitoring Windows 11 Optimizing Windows 11 performance Module 10: Troubleshooting Windows 11 Managing Windows 11 startup Recovering Windows 11 Managing devices and drivers Understanding the registry Recovering files

Duration 2 Days 12 CPD hours Overview What is JIRA Software? Managing agile projects using JIRA Software Managing project backlog Managing iterations / sprints Managing releases / versions Managing project components Managing security Managing fields and screens Managing custom issue types Viewing various burn-down/burn-up reports This course introduces students to JIRA Software which is one of the most popular agile project management tool. Agile methods help in accelerating the delivery of initial business value. Continuous planning and feedback ensures that value is maximized throughout the development process. JIRA Software lets you manage project backlog, plan and execute sprints, and manage releases. It also lets you view useful reports, such as, velocity, various burndown / burn-up charts. Navigating JIRA Connecting to JIRA Software JIRA Account System Dashboard Sidebars Global Sidebar Search Help Dashboards Projects Boards Issues Project Sidebar Summary Managing Projects What is a Project? What is a Project (Contd.)? Backlog Sprints Versions / Releases Issues What is Component? Project Name and Key Project Key Format Editing Project Key Caveats Editing Project Key Deleting Project Summary Managing Versions What is Version What is Version (Contd.)? Merging Versions Other Version Options Version Fields What is Version? Summary Managing Issues Issues What are Epics? Epics ? Types Creating a new Epic What is a Story? Creating a Story Story Estimation Tasks Sub-tasks Summary Managing Sprints Sprints What is typically done in Sprint Planning? Velocity Agile Board Sprint Naming Convention Sprint Execution Summary Search & Using JQL Search Search Types JQL JQL Examples Sharing search result Save Search and Reuse in a Board Summary Working with JIRA Dashboards and Reports What is a JIRA Dashboard? Creating a JIRA Dashboard Choosing a Dashboard Layout What is a Gadget? Gadgets Available Out-of-the-box Adding a Gadget to a Dashboard Adding a Gadget to a Dashboard (Example Calendar Gadget) Moving a Gadget Removing a Gadget from a Dashboard Viewing Dashboard as a Wallboard Deleting a Dashboard JIRA Reports Generating a JIRA Report Generating a JIRA Report (Example ? Burndown Chart) Viewing the Burndown Chart Report Categories Available Out-of-the-box Agile Reports Issue Analysis Reports Forecast & Management Reports For further details ? Summary Jira Agile Common Jira Software boards Scrum Agility Kanban Scrum vs. Kanban Scrumban History of Kanban Kanban for software teams Kanban boards Kanban boards (Contd.) Kanban cards The benefits of Kanban Planning flexibility Shortened time cycles Fewer bottlenecks Visual metrics Continuous Delivery Kanban ? Kanban backlog Summary Miscellaneous Issue Features Voting Watching an Issue Adding/Removing Labels Linking Issues Linking Issue (Contd.) Commenting on Issue Attaching a File to an Issue Attaching a File to an Issue (Contd.) Cloning (Copying) an Issue Cloning (Copying) an Issue (Contd.) Cloning (copying) an Issue (Contd.) Viewing an Issue?s Change History Viewing an Issue's Change History (Contd. Summary Managing Fields & Screens (OPTIONAL: TIME PERMITTING) Fields OOB Fields Custom Fields Field Type Screens Summary

Virtual Safeguarding Training (Module 4 of Youth Leader Training as a standalone) 6.45pm – 9.30pm This course is recognised by the Church of Scotland as an alternative to their Introductory course (as long as no other regulated work is undertaken within your local Church) Training will be held via Zoom. Link will be sent to those who sign up the week before the training. Open to any BBUK registered leader. Participants should complete the Safeguarding and Managing Risk e-learning modules prior to registering for the training.

Overview With the change in the density of enterprise risk, new risks have emerged, and managing it has become everyone's responsibility. The new Enterprise Risk Management course offers you the exclusive opportunity to learn the concepts and principles of the newly updated ERM framework and to integrate the framework into your organisation's strategy. The course is designed with all the modules to provide you with the knowledge necessary to understand and apply Enterprise Risk Management - Integrating with Strategy and Performance. The ERM framework assists management and boards of directors with their respective duties for managing risk.

CentOS training course description This three day hands on course provides a comprehensive coverage of core Linux administration tasks on CentOS Linux. What will you learn Administer & configure Linux systems. Maintain Linux by handling disk space and taking regular backups. Manage software packages. Perform basic troubleshooting. Maintain a secure Linux system. Describe the organisation and implementation of the filesystem. CentOS training course details Who will benefit: System administrators. Network administrators. Prerequisites: Linux fundamentals Duration 3 days CentOS training course contents Managing software Package Concepts, RPM, rpm Commands, Yum, Dependencies and Conflicts, Startup Script Problems, Shared Libraries, Library Management, Managing Processes, the Kernel: The First Process, Process Lists, Foreground & Background Processes, Process Priorities, Killing Processes. Configuring hardware Configuring Firmware and Hardware, IRQs, I/O Addresses, DMA Addresses, Boot Disks, Coldplug and Hotplug Devices, Configuring Expansion Cards and PCI Cards, Kernel Modules, USB Devices, Linux USB Drivers, Configuring Hard Disks, Partitioning Systems, LVM, Common Layouts, Creating Partitions and Filesystems, Maintaining Filesystem Health, Tuning, Journals, Checking Filesystems, Monitoring Disk Use, Mounting and Unmounting Filesystems. Managing files File Management Commands, File Naming and Wildcards, File Archiving, Links, Directory Commands, File Ownership and Group, File access control, Permissions, chmod, Defaults, File Attributes, Disk Quotas, Enabling and setting Quotas, Locating Files, The FHS. Booting Linux and editing files Installing Boot Loaders, GRUB Legacy, GRUB 2, Alternative Boot Loaders, the Boot Process, Boot Messages, Runlevels and the Initialization Process, Runlevel Functions, Runlevel Services, Alternative Boot Systems , Upstart, system. Administering the system Managing Users and Groups, Tuning User and System Environments, Using System Log Files, Understanding syslogd , Setting Logging Options, Manually Logging Data, Rotating Log Files, Reviewing Log File Contents, Maintaining the System Time, Linux Time Concepts, Manually Setting the Time, Using NTP, Running Jobs in the Future, Understanding the Role of cron, Creating System cron Jobs, Creating User cron Jobs, Using anacron, Using at. Configuring basic networking TCP/IP, Network Hardware, Network Addresses, Hostnames, Network Ports, Configuring Linux for a Local Network, Configuring with DHCP, Static IP Address, Configuring Routing, Using GUI Configuration Tools, ifup and ifdown, Diagnosing Network Connections, Testing Connectivity, Tracing a Route, Checking Network Status , Examining Network Traffic, Additional Tools. Securing your systems Administering Network Security, Super Server Restrictions, Disabling Unused Servers, Administering Local Security, Securing Passwords, Limiting root Access, Setting Login, Process, SUID/SGID Files, Configuring SSH, Using GPG, Generating, Importing and Revoking Keys, Encrypting and Decrypting Data, Signing Messages and Verifying Signatures.

Ubuntu training course description This three day hands on course provides a comprehensive coverage of core Linux administration tasks on Ubuntu Linux. What will you learn Administer & configure Linux systems. Maintain Linux by handling disk space and taking regular backups. Manage software packages. Perform basic troubleshooting. Maintain a secure Linux system. Describe the organisation and implementation of the filesystem. Ubuntu training course details Who will benefit: System administrators. Network administrators. Prerequisites: Linux fundamentals Duration 3 days Ubuntu training course contents Managing software Package Concepts, RPM, rpm Commands, Yum, Dependencies and Conflicts, Startup Script Problems, Shared Libraries, Library Management, Managing Processes, the Kernel: The First Process, Process Lists, Foreground & Background Processes, Process Priorities, Killing Processes. Configuring hardware Configuring Firmware and Hardware, IRQs, I/O Addresses, DMA Addresses, Boot Disks, Coldplug and Hotplug Devices, Configuring Expansion Cards and PCI Cards, Kernel Modules, USB Devices, Linux USB Drivers, Configuring Hard Disks, Partitioning Systems, LVM, Common Layouts, Creating Partitions and Filesystems, Maintaining Filesystem Health, Tuning, Journals, Checking Filesystems, Monitoring Disk Use, Mounting and Unmounting Filesystems. Managing files File Management Commands, File Naming and Wildcards, File Archiving, Links, Directory Commands, File Ownership and Group, File access control, Permissions, chmod, Defaults, File Attributes, Disk Quotas, Enabling and setting Quotas, Locating Files, The FHS. Booting Linux and editing files Installing Boot Loaders, GRUB Legacy, GRUB 2, Alternative Boot Loaders, the Boot Process, Boot Messages, Runlevels and the Initialization Process, Runlevel Functions, Runlevel Services, Alternative Boot Systems , Upstart, system. Administering the system Managing Users and Groups, Tuning User and System Environments, Using System Log Files, Understanding syslogd , Setting Logging Options, Manually Logging Data, Rotating Log Files, Reviewing Log File Contents, Maintaining the System Time, Linux Time Concepts, Manually Setting the Time, Using NTP, Running Jobs in the Future, Understanding the Role of cron, Creating System cron Jobs, Creating User cron Jobs, Using anacron, Using at. Configuring basic networking TCP/IP, Network Hardware, Network Addresses, Hostnames, Network Ports, Configuring Linux for a Local Network, Configuring with DHCP, Static IP Address, Configuring Routing, Using GUI Configuration Tools, ifup and ifdown, Diagnosing Network Connections, Testing Connectivity, Tracing a Route, Checking Network Status , Examining Network Traffic, Additional Tools. Securing your systems Administering Network Security, Super Server Restrictions, Disabling Unused Servers, Administering Local Security, Securing Passwords, Limiting root Access, Setting Login, Process, SUID/SGID Files, Configuring SSH, Using GPG, Generating, Importing and Revoking Keys, Encrypting and Decrypting Data, Signing Messages and Verifying Signatures.

Debian training course description This three day hands on course provides a comprehensive coverage of core Linux administration tasks on Debian Linux. What will you learn Administer & configure Linux systems. Maintain Linux by handling disk space and taking regular backups. Manage software packages. Perform basic troubleshooting. Maintain a secure Linux system. Describe the organisation and implementation of the filesystem. Debian training course details Who will benefit: System administrators. Network administrators. Prerequisites: Linux fundamentals Duration 3 days Debian training course contents Managing software Package Concepts, RPM, rpm Commands, Yum, Dependencies and Conflicts, Startup Script Problems, Shared Libraries, Library Management, Managing Processes, the Kernel: The First Process, Process Lists, Foreground & Background Processes, Process Priorities, Killing Processes. Configuring hardware Configuring Firmware and Hardware, IRQs, I/O Addresses, DMA Addresses, Boot Disks, Coldplug and Hotplug Devices, Configuring Expansion Cards and PCI Cards, Kernel Modules, USB Devices, Linux USB Drivers, Configuring Hard Disks, Partitioning Systems, LVM, Common Layouts, Creating Partitions and Filesystems, Maintaining Filesystem Health, Tuning, Journals, Checking Filesystems, Monitoring Disk Use, Mounting and Unmounting Filesystems. Managing files File Management Commands, File Naming and Wildcards, File Archiving, Links, Directory Commands, File Ownership and Group, File access control, Permissions, chmod, Defaults, File Attributes, Disk Quotas, Enabling and setting Quotas, Locating Files, The FHS. Booting Linux and editing files Installing Boot Loaders, GRUB Legacy, GRUB 2, Alternative Boot Loaders, the Boot Process, Boot Messages, Runlevels and the Initialization Process, Runlevel Functions, Runlevel Services, Alternative Boot Systems , Upstart, system. Administering the system Managing Users and Groups, Tuning User and System Environments, Using System Log Files, Understanding syslogd , Setting Logging Options, Manually Logging Data, Rotating Log Files, Reviewing Log File Contents, Maintaining the System Time, Linux Time Concepts, Manually Setting the Time, Using NTP, Running Jobs in the Future, Understanding the Role of cron, Creating System cron Jobs, Creating User cron Jobs, Using anacron, Using at. Configuring basic networking TCP/IP, Network Hardware, Network Addresses, Hostnames, Network Ports, Configuring Linux for a Local Network, Configuring with DHCP, Static IP Address, Configuring Routing, Using GUI Configuration Tools, ifup and ifdown, Diagnosing Network Connections, Testing Connectivity, Tracing a Route, Checking Network Status , Examining Network Traffic, Additional Tools. Securing your systems Administering Network Security, Super Server Restrictions, Disabling Unused Servers, Administering Local Security, Securing Passwords, Limiting root Access, Setting Login, Process, SUID/SGID Files, Configuring SSH, Using GPG, Generating, Importing and Revoking Keys, Encrypting and Decrypting Data, Signing Messages and Verifying Signatures.

Suse training course description This three day hands on course provides a comprehensive coverage of core Linux administration tasks on Suse Linux. What will you learn Administer & configure Linux systems. Maintain Linux by handling disk space and taking regular backups. Manage software packages. Perform basic troubleshooting. Maintain a secure Linux system. Describe the organisation and implementation of the filesystem. Suse training course details Who will benefit: System administrators. Network administrators. Prerequisites: Linux fundamentals Duration 3 days Suse training course contents Managing software Package Concepts, RPM, rpm Commands, Yum, Dependencies and Conflicts, Startup Script Problems, Shared Libraries, Library Management, Managing Processes, the Kernel: The First Process, Process Lists, Foreground & Background Processes, Process Priorities, Killing Processes. Configuring hardware Configuring Firmware and Hardware, IRQs, I/O Addresses, DMA Addresses, Boot Disks, Coldplug and Hotplug Devices, Configuring Expansion Cards and PCI Cards, Kernel Modules, USB Devices, Linux USB Drivers, Configuring Hard Disks, Partitioning Systems, LVM, Common Layouts, Creating Partitions and Filesystems, Maintaining Filesystem Health, Tuning, Journals, Checking Filesystems, Monitoring Disk Use, Mounting and Unmounting Filesystems. Managing files File Management Commands, File Naming and Wildcards, File Archiving, Links, Directory Commands, File Ownership and Group, File access control, Permissions, chmod, Defaults, File Attributes, Disk Quotas, Enabling and setting Quotas, Locating Files, The FHS. Booting Linux and editing files Installing Boot Loaders, GRUB Legacy, GRUB 2, Alternative Boot Loaders, the Boot Process, Boot Messages, Runlevels and the Initialization Process, Runlevel Functions, Runlevel Services, Alternative Boot Systems , Upstart, system. Administering the system Managing Users and Groups, Tuning User and System Environments, Using System Log Files, Understanding syslogd , Setting Logging Options, Manually Logging Data, Rotating Log Files, Reviewing Log File Contents, Maintaining the System Time, Linux Time Concepts, Manually Setting the Time, Using NTP, Running Jobs in the Future, Understanding the Role of cron, Creating System cron Jobs, Creating User cron Jobs, Using anacron, Using at. Configuring basic networking TCP/IP, Network Hardware, Network Addresses, Hostnames, Network Ports, Configuring Linux for a Local Network, Configuring with DHCP, Static IP Address, Configuring Routing, Using GUI Configuration Tools, ifup and ifdown, Diagnosing Network Connections, Testing Connectivity, Tracing a Route, Checking Network Status , Examining Network Traffic, Additional Tools. Securing your systems Administering Network Security, Super Server Restrictions, Disabling Unused Servers, Administering Local Security, Securing Passwords, Limiting root Access, Setting Login, Process, SUID/SGID Files, Configuring SSH, Using GPG, Generating, Importing and Revoking Keys, Encrypting and Decrypting Data, Signing Messages and Verifying Signatures.