107 Courses in Cardiff delivered Live Online

Communication Masterclass Building Strong Relationships Course Overview This Communication Masterclass: Building Strong Relationships course is designed to enhance your ability to connect effectively with others in both personal and professional settings. Covering essential communication principles, it guides learners through understanding different behavioural styles, mastering active listening, and recognising the impact of non-verbal cues. By developing these core skills, learners will improve their interpersonal interactions, foster trust, and create stronger relationships. The course equips participants with the tools to communicate clearly, collaborate successfully within teams, and resolve misunderstandings with confidence. Ideal for anyone looking to elevate their communication abilities, it promises measurable improvements in relationship-building and workplace dynamics. Course Description This comprehensive course delves into the fundamental aspects of effective communication, offering insight into how different behavioural and communication styles influence interactions. Learners explore the vital role of listening and non-verbal communication in expressing thoughts and emotions accurately. The course emphasises the importance of clear communication within business contexts, highlighting how strong communication underpins successful teamwork and leadership. Through engaging lessons, participants will gain the confidence to adapt their communication style to diverse audiences, enhance collaboration, and foster positive relationships. With a structured approach, the course develops key competencies that support career growth, interpersonal success, and improved professional influence. Communication Masterclass Building Strong Relationships Curriculum Module 01: What You Should Know About Communication Module 02: Understanding Your Natural Behavioural and Communication Style Module 03: The Importance of Listening in Communication Module 04: The Importance of Non-verbal Communication Module 05: Developing Good Communication Skills is Key in Business Module 06: Working as a Team Depends on Good Communication Module 07: Conclusion (See full curriculum) Who Is This Course For? Individuals seeking to improve personal and professional communication skills. Professionals aiming to advance their career through enhanced relationship-building. Beginners with an interest in communication theory and interpersonal development. Team leaders and managers focused on fostering collaborative work environments. Career Path Communications Specialist Human Resources Coordinator Team Leader or Supervisor Customer Service Manager Business Development Executive Corporate Trainer Public Relations Officer

Listening Masterclass Course Overview: The "Listening Masterclass" is designed to enhance learners' listening abilities, focusing on effective communication and comprehension. This course delves into the key components of listening, exploring the difference between hearing and listening, as well as the nuances of active and passive listening. It highlights various listening types and offers techniques to improve listening skills. Upon completion, learners will be able to engage in more focused and empathetic conversations, benefiting both their personal and professional relationships. This course is ideal for those who wish to refine their communication abilities, develop stronger listening techniques, and understand the power of listening in various contexts. Course Description: This course provides a deep dive into the fundamentals of listening, including the distinction between hearing and listening, and the differences between active and passive listening. Learners will explore various types of listening, from empathetic to critical listening, and how each plays a role in communication. The course also covers practical strategies for enhancing listening skills, such as mindfulness techniques and the importance of body language. Learners will gain a comprehensive understanding of the benefits of listening, including improved personal interactions, better professional relationships, and enhanced problem-solving capabilities. By the end of the course, participants will be able to apply effective listening strategies in diverse situations, from the workplace to social interactions, resulting in stronger connections and more effective communication. Listening Masterclass Curriculum: Module 01: What are Good Listening Skills? Module 02: Difference between Active and Passive Listening Module 03: Difference between Listening and Hearing Module 04: Ways to Improve Your Listening Skills Module 05: Types of Listening Module 06: Benefits of Good Listening Skills Module 07: Conclusion (See full curriculum) Who is this course for? Individuals seeking to improve their communication skills. Professionals aiming to enhance their ability to engage with others effectively. Beginners with an interest in refining their listening abilities. Anyone looking to foster stronger personal and professional relationships. Career Path Customer Service Representative Human Resources Professional Sales and Marketing Specialist Public Relations Officer Educational Instructor or Trainer Mediator or Conflict Resolution Specialist Healthcare Provider (e.g., Nurses, Therapists)

Sales Skills Course Overview This Sales Skills course provides a comprehensive foundation in essential sales techniques and strategies designed to boost performance and confidence in any sales environment. Learners will explore a wide range of topics from understanding customer behaviour to mastering effective communication and negotiation skills. The course is structured to help individuals develop the ability to present products persuasively, overcome objections, and close deals successfully. With a focus on both traditional and modern sales approaches, participants will gain the knowledge required to drive sales growth and build lasting customer relationships. By completing this course, learners will be equipped with valuable skills that enhance their professional effectiveness and open up new opportunities within sales and marketing roles. Course Description This course covers core areas essential to becoming a successful sales professional. Starting with the fundamentals of sales, it advances into specialised techniques such as sales hypnosis and persuasive presentations. Learners will study how to integrate sales with marketing efforts effectively and understand the dynamics of leverage and limitations in sales contexts. Emphasis is placed on developing strong communication skills, managing negotiations confidently, and handling customer interactions with professionalism. The course also addresses common challenges such as dealing with objections and provides tips and strategies to refine sales tactics. Delivered in a clear, professional format, the curriculum ensures that learners gain both theoretical knowledge and applied understanding suitable for a variety of sales roles across multiple industries. Sales Skills Curriculum Module 01: Introduction to Sales Module 02: Sales Growth Module 03: Sales Hypnosis Module 04: Sales Presentation Module 05: Sales and Marketing Module 06: Leverage and Limitations Module 07: Communication Skills Module 08: Sales Negotiations Module 09: Dealing with Customers Module 10: Handling Objections Module 11: Tips and Tricks for Sale (See full curriculum) Who is this course for? Individuals seeking to improve their sales performance and confidence. Professionals aiming to enhance their career in sales and marketing. Beginners with an interest in developing effective sales techniques. Customer service staff wanting to build better client relationships. Career Path Sales Executive Business Development Officer Account Manager Retail Sales Consultant Marketing Assistant Customer Relationship Manager

Body Language Masterclass Communication Through Movement Course Overview This "Body Language Masterclass: Communication Through Movement" provides an in-depth exploration of non-verbal communication, offering insights into how body language influences interactions and relationships. Learners will understand the importance of body movements, facial expressions, posture, and gestures in communication. The course is designed to enhance communication effectiveness in personal and professional settings, focusing on recognising and using non-verbal cues to convey messages more clearly. By the end of the course, participants will be equipped with the skills to interpret and utilise body language to improve their interpersonal interactions, boosting confidence and enhancing professional communication. Course Description In this course, participants will delve into the key elements of non-verbal communication, learning how body language affects our daily interactions. Topics include understanding the nuances of gestures, posture, and facial expressions, as well as their role in business settings. The course covers the importance of non-verbal communication in forming impressions, creating rapport, and enhancing leadership skills. Additionally, learners will examine how to use body language effectively in the digital world. Through engaging lessons, participants will develop essential skills in recognising non-verbal cues and improving their communication style. This course is suitable for individuals seeking to elevate their communication abilities and build stronger, more authentic connections in both personal and professional contexts. Body Language Masterclass Communication Through Movement Curriculum Module 01: How You Communicate Nonverbally Through Your Body Module 02: Reading and Understanding Non-Verbal Communication Module 03: The Importance of Non-Verbal Communication in Business Module 04: Improving Your Non-Verbal Communication Skills Module 05: Branding Yourself Non-Verbal Communication Module 06: Branding Yourself in the Digital World Through Non-Verbal Communication Module 07: Conclusion (See full curriculum) Who is this course for? Individuals seeking to improve their communication skills. Professionals aiming to enhance their interpersonal interactions in the workplace. Beginners with an interest in understanding body language. Those who want to build stronger personal and professional relationships. Career Path Corporate Communication Specialist HR and Recruitment Professional Marketing and Branding Specialist Leadership and Management Roles Customer Service Manager Media and Public Relations Expert

Veterinary Assistant Diploma Level 3 Course Overview The Veterinary Assistant Diploma Level 3 provides learners with an in-depth understanding of the veterinary profession, covering a wide range of essential topics necessary for supporting veterinary teams. This course equips students with the knowledge and skills required to assist in the care of animals, provide customer service in veterinary clinics, and contribute to the smooth running of veterinary practices. Learners will explore key areas such as animal anatomy, disease prevention, and medical procedures, alongside important client interaction and administration skills. Upon completion, learners will be prepared to step into a vital role within the veterinary sector, offering strong career prospects and the opportunity to make a positive impact in animal healthcare. Course Description This comprehensive course delves into the fundamentals of veterinary care, focusing on animal biology, care techniques, and industry-specific practices. Topics covered include animal anatomy and physiology, infectious diseases, diagnostic procedures, and medical treatment protocols. Additionally, learners will gain insights into the administrative aspects of a veterinary practice, including patient records, client communication, and essential office procedures. Throughout the course, students will develop a well-rounded skill set that prepares them to effectively support veterinary professionals in a variety of settings. By the end of the course, learners will possess a solid understanding of the veterinary assistant's role, along with the confidence to contribute to the daily operations of a veterinary clinic or hospital. Veterinary Assistant Diploma Level 3 Curriculum Module 01: Introduction to Veterinary Medicine Module 02: Animal Anatomy and Physiology Module 03: Common Animal Diseases and Treatments Module 04: Diagnostic Procedures in Veterinary Care Module 05: Veterinary Practice and Administration Module 06: Veterinary Client Communication and Support Module 07: Animal Welfare and Ethical Considerations Module 08: Legal and Regulatory Requirements in Veterinary Care Module 09: Preventative Care and Health Maintenance Module 10: Career Development in the Veterinary Field (See full curriculum) Who is this course for? Individuals seeking to become a Veterinary Assistant Professionals aiming to advance their career in animal healthcare Beginners with an interest in veterinary medicine and animal care Those wishing to contribute to the welfare and health of animals Career Path Veterinary Assistant Veterinary Receptionist Animal Health Care Technician Animal Welfare Officer Veterinary Practice Administrator

Acrylic Nail Extension Course Course Overview: This Acrylic Nail Extension course is designed to equip learners with the essential skills to master acrylic nail extension techniques. From understanding nail anatomy and product chemistry to advanced nail art, this course covers everything you need to know about acrylic nails. Learners will develop proficiency in applying acrylic nail extensions, performing maintenance, and ensuring client care and safety. By the end of the course, students will have the knowledge and expertise to apply various nail techniques, making them confident in offering professional services. Whether you are a beginner or seeking to refine your skills, this course provides all the necessary knowledge to build a successful career in the beauty industry. Course Description: This comprehensive course offers a detailed exploration of acrylic nail extensions, starting with the basics of nail anatomy and product chemistry. Learners will delve into essential techniques such as applying tips, overlays, and creating nail art. With modules focusing on nail diseases, disorders, and proper maintenance, the course ensures learners can safely and professionally care for their clients' nails. The course also includes in-depth modules on client communication and salon safety, making sure that students can provide excellent customer service while following industry best practices. Upon completion, learners will have a complete understanding of acrylic nail extensions, from application to removal, and will be equipped to confidently enter the beauty industry with practical skills and a professional approach. Acrylic Nail Extension Course Curriculum: Module 01: Nail Extension Techniques: An Introduction Module 02: Nail Anatomy Module 03: Nail Diseases and Disorders Module 04: Nail Product Chemistry Simplified Module 05: Nail Extension Techniques Module 06: Acrylic Nail Extension: Part-1 (Applying Tips to the Nails) Module 07: Acrylic Nail Extension: Part-2 (Applying Overlays) Module 08: Art in Acrylic Nails: Basic to Advance Module 09: Hands-on Nail Art Training Module 10: Maintaining Artificial Nails Module 11: Acrylic Nail Removal Module 12: Health and Safety in Beauty Salon Module 13: Client Care and Communication (See full curriculum) Who is this course for? Individuals seeking to master acrylic nail extension techniques. Professionals aiming to expand their beauty industry skills. Beginners with an interest in nail care and beauty treatments. Beauty enthusiasts looking to enter the nail extension field. Career Path Nail Technician Beauty Salon Specialist Freelance Nail Artist Nail Care Educator Beauty Consultant Spa and Salon Owner

Touch Typing Essentials Course Overview The "Touch Typing Essentials" course is designed to help learners develop efficient and accurate typing skills. Covering all aspects of typing from basic finger positioning to typing punctuation and capital letters, this course is perfect for those who want to improve their typing speed and accuracy. Learners will gain a solid foundation in touch typing, enabling them to type confidently without looking at the keyboard. Whether you're a student, a professional, or anyone looking to improve your typing ability, this course will equip you with the skills necessary to type efficiently, leading to increased productivity and confidence in digital communication. Course Description This course provides a structured approach to mastering touch typing. It covers everything from setting up your computer for optimal typing to learning how to type individual letters, punctuation, and even capital letters. Each module focuses on building muscle memory for each key, ensuring learners develop speed and accuracy with each finger movement. Throughout the course, learners will be encouraged to practice regularly to improve typing speed while maintaining correct posture and ergonomics. By the end of the course, learners will have gained the skills needed to type quickly and efficiently, improving their overall digital literacy. Whether for personal development or professional purposes, this course prepares learners for success in today's fast-paced digital world. Touch Typing Essentials Curriculum Module 01: Introduction Module 02: How to Set up Your Computer Module 03: How to type the letters F and J Module 04: How to type the letters D and K Module 05: How to type the letters S and L Module 06: How to type the letter A and ; (semicolon) Module 07: How to type the letters E and I Module 08: How to type the letters R and U Module 09: How to type the letters T and O Module 10: How to type CAPITAL letters Module 11: How to type the letter C and , (Comma) Module 12: How to type the letters G and H Module 13: How to type the letters N and V Module 14: How to type the letters W and M Module 15: How to type the letters Q and P Module 16: How to type the letters B and Y Module 17: How to type the letters Z and X Module 18: How to type Colon and Semicolon Module 19: How to type Full Stop and Comma Module 20: How to type Question Mark and Exclamation Mark Module 21: How to type Dash, Parentheses and Quotation Marks (See full curriculum) Who is this course for? Individuals seeking to improve typing speed and accuracy. Professionals aiming to enhance productivity and efficiency. Beginners with an interest in improving digital literacy. Students preparing for academic or professional typing requirements. Career Path Administrative Assistant Data Entry Clerk Executive Assistant Virtual Assistant Customer Service Representative Content Writer Transcriptionist

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will develop the skills to coach for results. You will:  Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. Identify remote customer service communication channels and apply remote customer service best practices. Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with some experience in the field who want to expand or refresh their knowledge and improve their skills. It is also intended for customer service professionals who have taken on, or are looking to assume, greater leadership responsibility. Overview In this course, you will refresh and expand your customer service skill set. You will: Apply fundamental customer service knowledge and skills. Manage your everyday workflow. Take care of customers by assessing their needs, resolving their issues, and encouraging further sales. Deal with challenging customer interactions. Apply customer service leadership skills In this course, you will apply important principles and skills you can use as a customer service professional. In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities. Applying Customer Service Foundations Topic A: Assess Customer Service Basics Topic B: Develop Interpersonal Skills Managing Your Workflow Topic A: Apply Organizational Skills Topic B: Handle Simultaneous Customer Contacts Topic C: Manage Individual Stress Taking Care of Customers Topic A: Maintain Focus on the Issue Topic B: Assess Customers Topic C: Diagnose Customers? Problems Topic D: Educate the Customer Topic E: Resolve Customers? Problems Topic F: Encourage Further Sales Through Service Dealing with Challenging Customer Interactions Topic A: Recognize Difficult Situations Topic B: Work within Your Company Parameters Topic C: Handle a Difficult Interaction Topic D: Overcome Negativity Topic E: Redirect the Customer Topic F: Follow Up on a Challenging Situation Progressing to Leadership Topic A: Lead from Within Your Team Topic B: Address Escalated Customer Issues Topic C: Analyze Customer Service Metrics Additional course details: Nexus Humans Excellence in Customer Service (Advanced) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Excellence in Customer Service (Advanced) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role. This qualification covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers. How long will it take me to achieve this qualification? This qualification is classroom-based and usually achieved by taking a one-day course. However, it can also be achieved through a variety of other methods including blended and distance learning, as long as the recommended learning hours are completed. How is the qualification assessed? Through a 1-hour 30-question multiple-choice examination. Learners must achieve a score of at least 20 out of 30 in order to pass.