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Course Objectives At the end of this course you will be able to: Identify and work with basic Word 2013 tools and features Edit text in a Word document Modify the appearance of text in a Word document Organise data in tables and lists Insert special characters and graphical objects Control the appearance of pages in a Word document Proof a document Customise the Word environment '1 year email support service Take a look at the consistent excellent feedback from our corporate clients visiting our site ms-officetraining co uk Customer Feedback Good pace, questions encoraged, trainer ensured everyone was kept at same level. Jenny Price - ACER ' With more than 20 years experience, we deliver courses on all levels of the Desktop version of Microsoft Office and Office 365; ranging from Beginner, Intermediate, Advanced to the VBA level. Our trainers are Microsoft certified professionals with a proven track record with several years experience in delivering public, one to one, tailored and bespoke courses. Our competitive rates start from £550.00 per day of training Tailored training courses: You can choose to run the course exactly as they are outlined by us or we can customise it so that it meets your specific needs. A tailored or bespoke course will follow the standard outline but may be adapted to your specific organisational needs. Getting Started with Word Identify the Components of the Word Interface Create a Word Document Help Editing a Document Navigate and Select Text Modify Text Find and Replace Text Formatting Text and Paragraphs Apply Character Formatting Align Text Using Tabs Display Text as List Items Control Paragraph Layout Apply Borders and Shading Apply Styles Manage Formatting Adding Tables Insert a Table Modify a Table Format a Table Convert Text to a Table Managing Lists Sort a List Renumber a List Customise a List Inserting Graphic Objects Insert Symbols and Special Characters Add Images to a Document Page Setup Apply a Page Border and Color Add a Watermark Add Headers and Footers Control Page Layout Proofing a Document Check Spelling and Grammar Other Proofing Tools Check Accessibility Customising the Word Environment Customise the Word Interface Additional Save Options Who is this course for? Who is this course for? This course is intended for delegates who want to learn the fundamentals skills of working with Microsoft Word Requirements Requirements General knowledge of the Windows OS Certificates Certificates Certificate of completion Digital certificate - Included

Exclusive to AutoCAD subscribers, the AutoCAD Electrical toolset simplifies electrical system creation. Click here for more info: Website Our course provides a strong foundation in 2D electrical design, covering essential tools. Flexible one-on-one sessions from 9 a.m. to 7 p.m., Monday to Saturday. Call 02077202581 or book online. The 16-hour course offers flexibility, divide hours across days. Benefit from individualized attention and tailored content. Enroll for in-person or Zoom sessions to excel in AutoCAD Electrical. AutoCAD Electrical Course Content: Introduction to AutoCAD Electrical Software: Overview and features of AutoCAD Electrical Understanding the software interface and tools Project file structure and management Layout and Navigation: Navigating the AutoCAD Electrical workspace Creating new project files and using attribute editors Understanding WDD, WDX, and WDF project files Exploring the Project Manager interface and attribute editors Electrical Diagram Drawing: Numbering and titling wires in diagrams Labelling components Utilizing diagram symbol libraries Creating and editing Electrical Control Circuits (ECC) Component dialog box and Circuit Scale dialog box Introduction to Programmable Logic Controllers (PLCs) and Integrated Systems: PLC Symbols and Concepts Inserting Programmable Logic Controllers (PLCs) into diagrams Adding PLC Units to diagrams Working with PLC Input and Output points and circuits Understanding PLC-based classification Using the Spreadsheet to PLC Input and Output Points utility Custom and Bespoke Symbols: Creating custom symbols for Switches, Wires, Contactors, Motors, Transformers, etc. Specifying symbol conventions and standards Offline and online usage of AutoCAD Electrical databases Drawing for Terminals and Plans: Implementing Terminal symbols in diagrams Handling terminal plans and locations Working with compound level terminals and locations Utilizing the Component command for single and multiple components Managing Jumpers and wiring Modifying Terminal Strips and Dual In-Line Packages (DIP) Understanding DIN Rail, Electrical Enclosure, Circuit Breakers, and Electrical Equipment Generating PDFs and Reports: Exporting drawings to PDF format Organizing report templates Automating the generation of reports Creating Electrical Audit Reports This AutoCAD Electrical course provides comprehensive knowledge of the software, focusing on electrical diagram drawing, symbol creation, PLC integration, terminal planning, and report generation. Participants will gain the skills needed to efficiently design electrical systems using AutoCAD Electrical software. Upon completion, participants will proficiently use AutoCAD Electrical to create precise electrical diagrams, integrate PLCs, design custom symbols, plan terminals, and generate reports efficiently. They will possess the skills needed to confidently design electrical systems and enhance their expertise in electrical design and drawing. AutoCAD Electrical Training Course: Master precision in specialized electrical design skills. Optimize your design process with streamlined workflows. Ensure compliance with industry standards consistently. Boost productivity in electrical design tasks. Facilitate seamless collaboration with fellow professionals. Benefit from recorded lessons for convenient review. Enjoy continuous support with lifetime email assistance. Unleash the complete power of AutoCAD for your electrical design needs. Enroll today and craft precise, professional electrical drawings confidently. Select between in-person and live online sessions to suit your preference. Flexible Evening Sessions: Learn AutoCAD at your own pace with evening sessions designed for busy individuals. Boost your career opportunities in computer-aided design. Comprehensive Skill Development: Gain a strong foundation in AutoCAD's core features and advance to 3D modeling and rendering techniques, enhancing your design capabilities. Industry-Standard Knowledge: Become proficient in AutoCAD, a widely used CAD software in architecture, engineering, and construction fields, making you highly sought after by employers. Practical Application: Apply AutoCAD skills to real-world design scenarios, creating detailed plans for professional projects in architecture, engineering, and mechanical fields. Recorded Lessons for Review: Access lesson recordings to reinforce learning and review specific topics or techniques whenever needed. Lifetime Email Support: Enjoy ongoing support with lifetime email assistance, even after completing the course, for guidance and clarification.

Who is this course for? Vectorworks Intermediate Training Course. This intermediate course empowers designers with Vectorworks skills, enhancing productivity and enabling the creation of intricate, high-quality designs. Design career with this essential training. Vectorworks courses cater to individuals of all skill levels. Click here for more info: Website Scheduling: 1-on-1 training, your schedule. Book any hour, Mon to Sat, 9 am - 7 pm. Call 02077202581 to reserve. Duration: 16 hours. Method: In-person sessions and live online.  Comprehensive Course Outline Please note that the following is a general outline, and the specific topics covered during your training will be tailored to your student level, available time, and course preferences. Essential Foundations Navigating the Interface and User-Friendly Navigation Document Settings Adjustment and Template File Creation Effective File Navigation: Zooming, Panning, and Page Fitting Object Selection Techniques and Deletion Creating Basic Drawings with Precision Utilizing Object Snaps for Accurate Drawing Understanding the Object Info Palette Exploring Fundamental 2D Tools and Tool Modes Crafting Complex Lines and Shapes Project Organization Efficiently Organizing Your Drawings Using Classes Customizing Colors, Line Types, and Line Thickness Views Management: Saving and Editing Views Annotating and Printing Your Designs Adding Text and Annotations Incorporating Dimensions for Clarity Preparing and Printing Your Drawings Advanced Presentation Techniques Leveraging the Power of Sheets and Viewports Creating Standard and Cropped Viewports Annotating and Editing Viewports Exploring Viewport Display Overrides and Sheet Layer Printing Streamlining Workflows Between Viewports and Design Layers Efficiently Saving and Editing Views for Navigation Enhancement Importing DWG and File Formats Importing and Effectively Working with DWG Files Integrating Sketches and Photos into Your Drawings Enhancing Efficiency Creating and Editing Symbols Resource Browser: Management and Organization of Symbols Maximizing Productivity with Worksheets, Schedules, and Reports Custom Attribute Creation and Management (Hatches, Gradients, and Image Fills) Designing Custom Title Blocks Free 30-day Trial Vectorworks https://www.vectorworks.net/trial After completing this course, you will: Master Vectorworks: Gain proficiency in Vectorworks software, including its interface and essential design tools. Precise Drawing: Create accurate drawings with dimensions and object snaps. Project Management: Efficiently organize and manage design projects using classes and views. Clear Presentation: Annotate and dimension your drawings for professional presentations and printing. Advanced Presentation: Learn advanced presentation techniques, including sheets and viewports. File Integration: Work with DWG files, sketches, and photos to enhance your designs. Efficiency Boost: Discover time-saving workflows, symbol creation, and customization. Top Job Opportunities for Designers: Architectural Drafter Interior Designer Landscape Designer CAD Technician Graphic Designer Construction Estimator Product Designer Set Designer Event Planner Urban Planner These roles span various industries and offer career growth for Vectorworks-trained designers in fields like architecture, engineering, entertainment, and more. Tailored Vectorworks Training Our Vectorworks courses are customized to your needs, offering 1-2-1 sessions that adapt content to your expertise, experience, and project requirements. Whether in class, onsite, or via live online sessions, these bespoke courses ensure optimal learning outcomes. Course Overview Begin your journey into Vectorworks, unlocking the potential for digital 2D and 3D visualization in interior design, architecture, 3D modeling, and landscaping. Vectorworks, a user-friendly industry-standard software, is suitable for both PC and Mac users. Course Highlights Master proper drawing setup and utilize 2D drawing tools for professional plans and elevations. Navigate and leverage the built-in symbol library effectively. Transform 2D plans into fully rendered 3D perspectives with textures and lighting. Create a comprehensive project presentation print. (Note: This course does not cover complex curved shapes.) Tailored Training | Vectorworks Personalized One-on-One Guidance Flexible Learning Schedule Ongoing Post-Course Support Access to Extensive Learning Materials Recognition with a Certificate of Attendance Affordable Training Rates Assistance with Software Configuration Rewards for Referrals Special Group Training Discounts Convenient Hours to Suit Your Schedule Customized Courses for Your Animation Needs

Who is this course for? Landmark Training Course With Vectorworks. Dive into terrain modeling, planting, irrigation, and site analysis guided by certified tutors. Master these tools for precise landscape designs and effective documentation. Check our Website Enrollment : 1-on-1 Landmark Training. Tailor your schedule. Mon to Sat between 9 am and 7 pm Call 02077202581 to book your slot. Duration: 16 hours. "Split these hours over multiple days as needed for your ideal schedule." Approach: In-person or live online. Landmark Training Course with Vectorworks: Basic to Intermediate Level Course Duration: 16 Hours Embark on a transformative journey with our Landmark Training Course tailored for landscape architects and designers. Over 16 intensive hours, dive deep into Vectorworks Landmark, mastering fundamental and intermediate techniques crucial for comprehensive 2D and 3D landscape design. Craft intricate site analyses, plans, irrigation systems, and elevate your designs with mesmerizing 3D visualizations. Explore custom plant symbols, detailed planting plans, and learn the art of efficient collaboration and customization. Course Highlights: I. Introduction to Vectorworks Landmark (1 hour) Explore Vectorworks Landmark for landscape design Master interface, tool usage, and project management II. Site Analysis and Site Plans (3 hours) Craft detailed site analyses and hardscape designs Work with contours, elevations, and terrain models III. Planting Plans (5 hours) Utilize the plant database for region-specific plant selection Create personalized plant symbols and comprehensive planting plans IV. Irrigation Design (2 hours) Design and edit efficient irrigation systems and zones Integrate irrigation components into site plans V. 3D Visualization (3 hours) Create captivating 3D models with realistic textures and materials Enhance designs with advanced lighting and special effects VI. Customization (1 hour) Tailor the interface for efficient landscape design Create custom object styles and resource libraries VII. Collaboration and Sharing (1 hour) Seamlessly import/export data from other platforms Share designs effectively with colleagues and collaborators VIII. Conclusion and Next Steps (1 hour) Review course content comprehensively Receive guidance on further learning resources Engage in a Q&A session and provide valuable feedback Enhance your landscape design expertise and unleash your creativity. Enroll now in our Vectorworks Landmark Basic to Intermediate Training and transform your designs. Download Vectorworks Landmark By the end of the Vectorworks Landmark Training Course, participants will: Understand the key features and functionalities of Vectorworks Landmark for landscape design. Demonstrate proficiency in using essential tools for site analysis, site plans, and hardscape design. Create detailed planting plans, selecting appropriate plants, and understanding their compatibility and growth patterns. Design efficient and effective irrigation systems, including generating irrigation reports. Create 3D visualizations of landscape designs, applying textures, materials, lighting, and special effects. Customize the interface and create personalized object styles and resources. Collaborate and share landscape design drawings with other software users. Have the foundation to pursue further learning and exploration in landscape design using Vectorworks Landmark. Mastering Foundations Begin your project by organizing your files and importing survey data. Learn to sketch existing buildings using Building Shell tools and model neighboring structures with Massing Model. Explore different methods for laying out survey points and marking existing features with precision. Objectives: Review File Organization Techniques Import Survey Data (DWG Import) Create Building Structures with Building Shell Tools Utilize Triangulation and Arc Tool for Precision Master Various Tape Measurement Techniques Elevating Your Design Enhance your survey with detailed ground, existing trees, and fences. Conduct shadow analysis to optimize planting locations. Dive into the Vectorworks Plant tool, your key design companion. Objectives: Develop Detailed Ground Surfaces Incorporate Existing Trees and Fences Design with Railing Fence Tool Conduct Shadow Analysis using Heliodon Tool Utilize Plant Tool Modes for Plant Placement Access Existing Plant Libraries and Customize Plants in 2D/3D Crafting Landscapes Create vibrant plant mixes using Landscape Area tool and apply them across your site models. Design intricate hardscapes, aligning them effortlessly even in complex paving scenarios. Learn to use components for detailed reporting, cut and fill calculations, and precise detailing. Explore custom object creation and site furniture placement. Objectives: Design Landscape Areas and Define Custom Plant Mixes Create Hardscapes and Define Custom Paving Constructions Generate Reports and Tags for Landscape Areas and Hardscapes Access and Manage Objects in Resource Manager Craft Custom Objects and Site Furniture Polished Presentation Present your designs professionally using Sheet layers and viewports. Create Section viewports to cut through your model and Detail viewports to focus on specific areas. Enhance visual appeal with mood boards and annotations, ensuring a refined, detailed presentation. Objectives: Craft Sheet Layers for Presentation Create Plan, Elevation, and Perspective Viewports Generate Section and Detail Viewports Annotate Viewports for Clear Communication Incorporate Images and Plant Reports for Comprehensive Presentations Master Vectorworks Landmark: Gain expertise in essential and advanced 2D/3D landscape design tools for precision and efficiency. Boost Efficiency: Learn time-saving techniques and workflows tailored to Vectorworks Landmark, enhancing productivity. Versatile Landscape Skills: Develop proficiency in site analysis, planting plans, hardscapes, and irrigation systems for diverse projects. Industry-Ready Expertise: Acquire sought-after skills in landscape architecture, paving the way for career growth. Flexible Learning: Access recorded lessons for convenient review and receive lifetime email support for ongoing guidance.

Why Choose Revit Basic to Advanced Training Course? Course info. Revit Basic to Advanced Master complex 3D modeling, BIM workflows, and project phasing. In-person or live online options available. Enroll now to elevate your architectural, engineering, and construction projects with advanced Revit techniques. Duration: 16 hours Methof: Personalized 1-on-1. Customized Schedule: Choose a convenient hour from Mon to Sat between 9 am and 7 pm to create your own schedule.   Revit Basic to Advanced Training Course: Learn the fundamentals of Revit for architecture and structural design, supporting BIM workflows for efficient building construction. Delivery Options: In-class at our center Live online sessions Who Should Attend? Ideal for architects, building designers, structural engineers, and general users. Course Outline: I. Introduction to Revit  Explore Revit's purpose and applications Familiarize yourself with the user-friendly interface and essential tools Navigate efficiently and control viewports Initiate and save projects for future reference II. Setting up a Project  Create new projects and use templates for efficiency Establish project levels, grids, and crucial building information Configure project units for precision and consistency III. Basic Modeling  Master the creation and customization of walls, doors, and windows Develop floors, ceilings, and roofs for complete building structures Craft functional and aesthetically pleasing stairs and railings IV. Advanced Modeling  Learn to design custom parametric families to enhance productivity Explore conceptual modeling tools for creative freedom Integrate lighting and materials for realistic 3D rendering V. Views and Sheets  Efficiently manage views and organize them effectively Generate informative and well-structured sheets for documentation Integrate schedules and tags to enhance information clarity VI. Annotation and Detailing  Add clear and concise text and dimensions to your designs Customize detail components for precise annotations Employ symbols and keynote legends for standardized documentation VII. Phasing and Worksharing Grasp the concepts of phasing and design options Manage and modify phases effectively Collaborate seamlessly with worksharing features VIII. Project Collaboration and Management Establish a productive worksharing environment Monitor and track worksets and user activities Synchronize worksets for a coordinated team effort IX. Advanced Documentation  Create specialized and advanced schedules for comprehensive project insights Develop legends and keynotes to enhance documentation clarity Finalize construction documents with professional-looking sheets and title blocks X. Conclusion and Next Steps  Recapitulate the course content and achievements Receive valuable tips for continuous learning and further resources Engage in a Q&A session to address any remaining queries or concerns For more information and to start your learning journey, visit our website or download the free trial of Autodesk Revit from the provided link: https://www.autodesk.co.uk/autodesk/revit

Course Objectives At the end of this course you will be able to: Understand the Outlook interface Send and receive email messages Organise email messages Manage their calendar Manage their contacts Work with tasks and notes Customise Outlook ' 1 year email support service Take a look at the consistent excellent feedback from our corporate clients visiting our site ms-officetraining co uk With more than 20 years experience, we deliver courses on all levels of the Desktop version of Microsoft Office and Office 365; ranging from Beginner, Intermediate, Advanced to the VBA level. Our trainers are Microsoft certified professionals with a proven track record with several years experience in delivering public, one to one, tailored and bespoke courses. Our competitive rates start from £550.00 per day of training Tailored training courses: You can choose to run the course exactly as they are outlined by us or we can customise it so that it meets your specific needs. A tailored or bespoke course will follow the standard outline but may be adapted to your specific organisational needs. Getting Started With Outlook Navigate the Outlook Interface Perform Basic Email Functions Use Outlook Help Composing Messages Create an Email Message Check Spelling and Grammar Format Message Content Attach Files and Items Enhance an Email Message Manage Automatic Message Content Reading and Responding to Messages Customise Reading Options Work with Attachments Manage Your Message Responses Managing Your Messages Manage Messages Using Tags, Flags, and Commands Organise Messages Using Folders Managing Your Calendar View the Calendar Manage Appointments Manage Meetings Print Your Calendar Managing Your Contacts Create and Update Contacts View and Organise Contacts Working With Tasks and Notes Create and manage Tasks Create and manage Notes Customising the Outlook Environment Customise the Outlook Interface Create and Manage Quick Steps Who is this course for? Who is this course for? This course is intended for the user who needs to learn how to use Microsoft Outlook to compose and send email, schedule appointments and manage contact information. Requirements Requirements General knowledge of the Windows OS

This course will allow you to explore the potential of self-service business intelligence using Power BI Desktop to analyse and connect to different sources of data, creating Relationships between those different datasets, Query the data using Shaping and data Modelling, to create Visualizations, and publish Reports to different platforms . Course Objectives At the end of this course you will be able to: Connect to data from different sources. Use the Query Editor Perform Power BI desktop data Shaping and Transformation. Create Power BI desktop Modelling. Create Power BI desktop Visualizations and Reports. ' 1 year email support service Take a closer look at the consistent excellent feedback from our growing corporate clients visiting our site ms-officetraining co uk With more than 20 years experience, we deliver courses on all levels of the Desktop version of Microsoft Office and Office 365; ranging from Beginner, Intermediate, Advanced to the VBA level and Business Intelligence. Our trainers are Microsoft certified professionals with a proven track record with several years experience in delivering public, one to one, tailored and bespoke courses. Our competitive rates start from £550.00 per day of training Tailored training courses: You can choose to run the course exactly as they are outlined by us or we can customise it so that it meets your specific needs. A tailored or bespoke course will follow the standard outline but may be adapted to your specific organisational needs. Please visit our site (ms-officetraining co uk) to get a feel of the excellent feedback our courses have had and look at other courses you might be interested in. Introduction to Power BI Power BI Jargon explained A quick look at Power BI Desktop A quick look at the Power BI service Helpful resources Power BI and Excel Introduction to using Excel data in Power BI Upload Excel data to Power BI Import Power View and Power Pivot to Power BI Getting started with Power BI Desktop Overview of Power BI Desktop Accessing Help and Helpful resources Connect to data sources in Power BI Desktop Shaping and Transforming Data with Query Editor Introduction to the Query Editor Data Sources Power BI Desktop can Connect to Introduction to Steps and M code Combining Data Using Merge and Append Queries Data Type Properties Working with Delimiters Clean and transform your data with the Query Editor Text Specific Transformation Tools Number Specific Transformation Tools Date Specific Transformation Tools Split and Merge columns Creating an Index Column Adding Conditional Columns Columns From Examples Grouping and Aggregating data Pivoting and Unpivoting Using filters Modeling the data Introduction to modeling your data How to manage your data relationships Create calculated columns Optimizing data models Create calculated measures Show Values As and Quick Measures Create calculated tables Explore your time-based data Introduction to DAX DAX calculation types DAX functions Visualizations Introduction to visuals in Power BI Create and customize simple visualizations Modify colors in charts and visuals Shapes, text boxes, and images Page layout and formatting Group interactions among visualizations Visual hierarchies and drill-down Using custom visualizations Create a KPI Visualization Geo-Data and Maps Reports, Publishing and Sharing Introduction to the Power BI service Quick insights in Power BI Create and configure a dashboard Ask questions of your data with natural language Create custom Q&A suggestions Share dashboards with your organization Introduction to content packs, security, and groups Publish Power BI Desktop reports Print and export dashboards and reports Create groups in Power BI Use content packs Update content packs Publish to web Who is this course for? Who is this course for? This course facilitates you with knowledge on the potential for Power BI Desktop to analyse and connect to different sources of data, creating Relationships between those different datasets, Query the data using Shaping and data Modelling, and to create Visualizations, and publish Reports to different platforms. Requirements Requirements Before attending this course, delegates should have: - A general knowledge of database concepts (fields, records and relationships) - Familiarity with Excel. Career path Career path Business Intelligence Data Analysis ETL & Data Warehousing

Duration 1 Days 6 CPD hours This course is intended for This course is for individuals who are new to Adobe Acrobat Pro, but need to create and share PDF files and PDF portfolios. Students should have some experience using office productivity applications, such as word processor, a multimedia presentation application, or a spreadsheet application. Overview In this course, you will create and work with PDF documents. You will: Access information in a PDF document Create and save PDF documents Navigate content in a PDF document Modify PDF documents Review PDF documents Convert PDF documents Adobe Acrobat Pro DC puts the power of the Portable Document Format, literally, at your fingertips. By taking advantage of the functionality & features available in Acrobat, you will ensure the integrity of your documents regardless of who views them. Prerequisites To ensure your success in this course, you should have basic experience with computers and exposure to Windows 8, as well as common productivity tools such as Microsoft Office Word & Microsoft Office PowerPoint. You can obtain this level of skill & knowledge by taking the following courses: Using Microsoft Windows 8 Microsoft Windows 8 Transition from Windows 7 Microsoft Office Word 2013: Part 1 Microsoft Office PowerPoint 2013: Part 1 1 - Accessing PDF Documents Topic A: Open a PDF Document Topic B: Browse a PDF Document 2 - Creating and Saving PDF Documents Topic A: Create and Save a PDF Document from an Existing Document Topic B: Create a PDF Document from a Web Page Topic C: Combine Multiple PDF Documents 3 - Navigating Content in a PDF Document Topic A: Perform a Search in a PDF Document Topic B: Search Multiple PDF Documents Topic C: Work with Bookmarks Topic D: Create Links and Buttons 4 - Modifying PDF Documents Topic A: Manipulate PDF Document Pages Topic B: Edit Content in a PDF Document Topic C: Add Page Elements 5 - Reviewing PDF Documents Topic A: Add Comments and Markup Topic B: Compare PDF Documents Topic C: Initiate and Manage a Review Topic D: Digitally Sign PDF Documents 6 - Converting PDF Files Topic A: Reduce the File Size of a PDF Document Topic B: Optimize PDF Files Topic C: Convert and Reuse PDF Document Content

This course is intended for Beginner-Moderate exposure is recommended for this course. The topics covered are cumulative in nature, and they require minimal understanding of email applications and composition. Overview The objective of the course is to give students the information needed to create emails that are written in a succinct, effective, and user-friendly manner. Students will learn how to set up an email subject, salutation, and will then work on how to write a credible email. In this course, students will learn about e-mail policies and learn how to write professional e-mail memos that convey appropriate messages. 1 - E-mail basics E-mail characteristics Writing online versus on paper Understanding the advantages and disadvantages of e-mail Understanding the cultural significance of e-mail E-mail programs Using an e-mail program to send e-mail When to use e-mail Communicating by e-mail Understanding when to avoid using e-mail Writing an e-mail message Using the MAIL acronym 2 - E-mail policies Company policies Avoiding improper e-mail messages Ensuring employee compliance to e-mail policies Copyright laws, viruses, and liability Avoiding copyright infringement Avoiding viruses Identifying e-mail liability 3 - E-mail features and security Features of an e-mail program Using attachments Using priority labels and signature files Features of an e-mail program Using attachments Using priority labels and signature files Discussing e-mail program options Securing e-mail Using encryption and digital signatures Using passwords 4 - E-mail messages Message headers Using headers E-mail message body Including proper greeting Structuring an e-mail message Closing an e-mail message 5 - E-mail effectiveness E-mail recipients Considering the factors that determine e-mail writing Anticipating recipient reaction Message management Managing your e-mail effectively 6 - Netiquette guidelines Netiquette style Using proper tone Following formatting guidelines Emoticons and abbreviations Using emoticons and electronic abbreviations 7 - Composing online correspondence Online communication Achieving the objective of the message Language and punctuation Improving online writing style Using punctuation correctly Efficient writing habits Constructing sentences Constructing paragraphs Editing e-mail messages

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. 1 - Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service 2 - Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction 3 - Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers 4 - Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening 5 - Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices 6 - Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues 7 - Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process