1998 Courses in Cardiff delivered Live Online

Arm yourself with a robust research toolkit that will help you uncover deep behavioural insights on user needs and motivations so you can design better experiences.

This course will enable you to bring value to the business by putting data science concepts into practice. Data is crucial for understanding where the business is and where it's headed. Not only can data reveal insights, but it can also inform - by guiding decisions and influencing day-to-day operations.

Duration 5 Days 30 CPD hours This course is intended for The Microsoft 365 Endpoint Administrator is responsible for deploying, configuring, securing, managing, and monitoring devices and client applications in a corporate setting. Their duties include managing identity, access, policies, updates, and apps. They work alongside the M365 Enterprise Administrator to develop and execute a device strategy that aligns with the requirements of a modern organization. Microsoft 365 Endpoint Administrators should be well-versed in M365 workloads and possess extensive skills and experience in deploying, configuring, and maintaining Windows 11 and later, as well as non-Windows devices. Their role emphasizes cloud services over on-premises management technologies. In this course, students will learn to plan and execute an endpoint deployment strategy using contemporary deployment techniques and implementing update strategies. The course introduces essential elements of modern management, co-management approaches, and Microsoft Intune integration. It covers app deployment, management of browser-based applications, and key security concepts such as authentication, identities, access, and compliance policies. Technologies like Microsoft Entra ID, Azure Information Protection, and Microsoft Defender for Endpoint are explored to protect devices and data. Prerequisites The Modern Desktop Administrator must be familiar with M365 workloads and must have strong skills and experience of deploying, configuring, and maintaining Windows 11 and later, and non-Windows devices. 1 - Explore the Enterprise Desktop Examine benefits of modern management Examine the enterprise desktop life-cycle model Examine planning and purchasing Examine desktop deployment Plan an application deployment Plan for upgrades and retirement 2 - Explore Windows Editions Examine Windows client editions and capabilities Select client edition Examine hardware requirements 3 - Understand Microsoft Entra ID Examine Microsoft Entra ID Compare Microsoft Entra ID and Active Directory Domain Services Examine Microsoft Entra ID as a directory service for cloud apps Compare Microsoft Entra ID P1 and P2 plans Examine Microsoft Entra Domain Services 4 - Manage Microsoft Entra identities Examine RBAC and user roles in Microsoft Entra ID Create and manage users in Microsoft Entra ID Create and manage groups in Microsoft Entra ID Manage Microsoft Entra objects with PowerShell Synchronize objects from AD DS to Microsoft Entra ID 5 - Manage device authentication Describe Microsoft Entra join Examine Microsoft Entra join prerequisites limitations and benefits Join devices to Microsoft Entra ID Manage devices joined to Microsoft Entra ID 6 - Enroll devices using Microsoft Configuration Manager Deploy the Microsoft Configuration Manager client Monitor the Microsoft Configuration Manager client Manage the Microsoft Configuration Manager client 7 - Enroll devices using Microsoft Intune Manage mobile devices with Intune Enable mobile device management Explain considerations for device enrollment Manage corporate enrollment policy Enroll Windows devices in Intune Enroll Android devices in Intune Enroll iOS devices in Intune Explore device enrollment manager Monitor device enrollment Manage devices remotely 8 - Execute device profiles Explore Intune device profiles Create device profiles Create a custom device profile 9 - Oversee device profiles Monitor device profiles in Intune Manage device sync in Intune Manage devices in Intune using scripts 10 - Maintain user profiles Examine user profile Explore user profile types Examine options for minimizing user profile size Deploy and configure folder redirection Sync user state with Enterprise State Roaming Configure Enterprise State Roaming in Azure 11 - Execute mobile application management Examine mobile application management Examine considerations for mobile application management Prepare line-of-business apps for app protection policies Implement mobile application management policies in Intune Manage mobile application management policies in Intune 12 - Deploy and update applications Deploy applications with Intune Add apps to Intune Manage Win32 apps with Intune Deploy applications with Configuration Manager Deploying applications with Group Policy Assign and publish software Explore Microsoft Store for Business Implement Microsoft Store Apps Update Microsoft Store Apps with Intune Assign apps to company employees 13 - Administer endpoint applications Manage apps with Intune Manage Apps on non-enrolled devices Deploy Microsoft 365 Apps with Intune Additional Microsoft 365 Apps Deployment Tools Configure Microsoft Edge Internet Explorer mode App Inventory Review 14 - Protect identities in Microsoft Entra ID Explore Windows Hello for Business Deploy Windows Hello Manage Windows Hello for Business Explore Microsoft Entra ID Protection Manage self-service password reset in Microsoft Entra ID Implement multi-factor authentication 15 - Enable organizational access Enable access to organization resources Explore VPN types and configuration Explore Always On VPN Deploy Always On VPN 16 - Implement device compliance Protect access to resources using Intune Explore device compliance policy Deploy a device compliance policy Explore conditional access Create conditional access policies 17 - Generate inventory and compliance reports Report enrolled devices inventory in Intune Monitor and report device compliance Build custom Intune inventory reports Access Intune using Microsoft Graph API 18 - Deploy device data protection Explore Windows Information Protection Plan Windows Information Protection Implement and use Windows Information Protection Explore Encrypting File System in Windows client Explore BitLocker 19 - Manage Microsoft Defender for Endpoint Explore Microsoft Defender for Endpoint Examine key capabilities of Microsoft Defender for Endpoint Explore Windows Defender Application Control and Device Guard Explore Microsoft Defender Application Guard Examine Windows Defender Exploit Guard Explore Windows Defender System Guard 20 - Manage Microsoft Defender in Windows client Explore Windows Security Center Explore Windows Defender Credential Guard Manage Microsoft Defender Antivirus Manage Windows Defender Firewall Explore Windows Defender Firewall with Advanced Security 21 - Manage Microsoft Defender for Cloud Apps Explore Microsoft Defender for Cloud Apps Planning Microsoft Defender for Cloud Apps Implement Microsoft Defender for Cloud Apps 22 - Assess deployment readiness Examine deployment guidelines Explore readiness tools Assess application compatibility Explore tools for application compatibility mitigation Prepare network and directory for deployment Plan a pilot 23 - Deploy using the Microsoft Deployment Toolkit Evaluate traditional deployment methods Set up the Microsoft Deployment Toolkit for client deployment Manage and deploy images using the Microsoft Deployment Toolkit 24 - Deploy using Microsoft Configuration Manager Explore client deployment using Configuration Manager Examine deployment components of Configuration Manager Manage client deployment using Configuration Manager Plan in-place upgrades using Configuration Manager 25 - Deploy Devices using Windows Autopilot Use Autopilot for modern deployment Examine requirements for Windows Autopilot Prepare device IDs for Autopilot Implement device registration and out-of-the-box customization Examine Autopilot scenarios Troubleshoot Windows Autopilot 26 - Implement dynamic deployment methods Examine subscription activation Deploy using provisioning packages Use Windows Configuration Designer Use Microsoft Entra join with automatic MDM enrollment 27 - Plan a transition to modern endpoint management Explore using co-management to transition to modern endpoint management Examine prerequisites for co-management Evaluate modern management considerations Evaluate upgrades and migrations in modern transitioning Migrate data when modern transitioning Migrate workloads when modern transitioning 28 - Manage Windows 365 Explore Windows 365 Configure Windows 365 Administer Windows 365 29 - Manage Azure Virtual Desktop Examine Azure Virtual Desktop Explore Azure Virtual Desktop Configure Azure Virtual Desktop Administer Azure Virtual Desktop Additional course details: Nexus Humans MD-102T00 : Microsoft 365 Endpoint Administrator training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MD-102T00 : Microsoft 365 Endpoint Administrator course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Who is this course for? The 3D Printing Bespoke 1-on-1 Training Course is designed for individuals seeking personalized instruction and hands-on experience in the field of 3D printing. Click here for more info: Website Training: 40 hrs, split as per your availability. When: 9 a.m. to 7 p.m., Mon-Sat. Call 02077202581 to reserve. Live online, or in-person. Option A: AutoCAD 10 hrs, Rhino 16 hrs, Vray 4 hrs, Photoshop 4 hrs, 3D Printing 6 hrs Option B: AutoCAD 12 hrs, 3ds Max 16 hrs, Vray 4 hrs, Photoshop 4 hrs, 3D Printing 4 hrs.  Option A: AutoCAD, Rhino, Vray, Photoshop, 3D Printing (Total: 40 hours) AutoCAD (10 hours): Module 1: Introduction to AutoCAD (2 hours) Familiarization with AutoCAD interface and tools Creating, opening, and saving drawings Basic drawing and editing commands Module 2: Drawing and Editing (3 hours) Lines, circles, and arcs Polylines and polygons Modifying objects: Move, Copy, Rotate, and Scale Module 3: Precision Drawing (3 hours) Using coordinate systems Dimensioning and text Hatching and gradients Module 4: Advanced Tools (2 hours) Blocks and attributes Layers and object properties Creating layouts and plotting Rhino (16 hours): Module 1: Introduction to Rhino (2 hours) Navigating the Rhino interface Basic 2D and 3D modeling concepts Creating and manipulating objects Module 2: Advanced Modeling (6 hours) Modeling with curves and surfaces Editing and transforming geometry Building complex 3D structures Module 3: Visualization with Vray (4 hours) Understanding the Vray rendering engine Applying materials and textures Setting up lighting and cameras for realistic rendering Module 4: Presentation and Editing (2 hours) Exporting and sharing Rhino models Post-processing and enhancing designs Photoshop (4 hours): Module 1: Introduction to Photoshop (2 hours) Navigating Photoshop interface Image resolution and size Basic image editing tools Module 2: Image Editing and Enhancement (2 hours) Adjusting colors and tones Using layers and masks Retouching and image manipulation 3D Printing (6 hours): Module 1: Introduction to 3D Printing (2 hours) Basics of 3D printing technology Understanding file formats and requirements Module 2: Preparing 3D Models (2 hours) Model optimization for 3D printing Creating supports and rafts Ensuring successful prints Option B: AutoCAD, 3ds Max, Vray, Photoshop, 3D Printing (Total: 38 hours) AutoCAD (12 hours): Module 1: Introduction to AutoCAD (2 hours) Overview of AutoCAD interface and tools Creating, opening, and saving drawings Basic drawing and editing commands Module 2: Drawing and Editing (3 hours) Lines, circles, and arcs Polylines and polygons Modifying objects: Move, Copy, Rotate, and Scale Module 3: Precision Drawing (3 hours) Using coordinate systems Dimensioning and text Hatching and gradients Module 4: Advanced Tools (4 hours) Blocks and attributes Layers and object properties Creating layouts and plotting 3ds Max (16 hours): Module 1: Introduction to 3ds Max (2 hours) Exploring the 3ds Max interface Navigating viewports and objects Basic modeling techniques Module 2: 3D Modeling (6 hours) Creating and editing 3D objects Modifiers and deformations Working with shapes and splines Module 3: Visualization with Vray (4 hours) Setting up lights and cameras Rendering settings and options Post-production and compositing Photoshop (4 hours): Module 1: Introduction to Photoshop (2 hours) Navigating Photoshop interface Image resolution and size Basic image editing tools Module 2: Image Editing and Enhancement (2 hours) Adjusting colors and tones Using layers and masks Retouching and image manipulation 3D Printing (4 hours): Module 1: Introduction to 3D Printing (2 hours) Basics of 3D printing technology Understanding file formats and requirements Module 2: Preparing 3D Models (2 hours) Model optimization for 3D printing Creating supports and rafts Ensuring successful prints Training Duration: 40 hours Flexible Timings: Students can choose their preferred time slots based on our availability, operating from 9:00 am to 7:00 pm (Monday to Saturday). Pricing Details: Company Rate: £1200 (Plus 20% VAT) = £1440 inc VAT. Student, Self-Financed, and Live Online Rate: £1000 (Plus 20% VAT) = £1200 inc VAT. Who Should Enroll: This course caters to a wide range of individuals, including: Novices: Perfect for beginners unfamiliar with AutoCAD, 3ds Max, Adobe Photoshop, Rhino, Vray, and 3D printing, providing a solid foundational understanding. Architects and Interior Designers: Tailored insights for professionals seeking precision in enhancing their design skills, valuable for design firms. Industry Professionals: Establishes industry benchmarks, offering adaptable education applicable across sectors like interior design, architecture, and civil engineering. Learning Approach: Hands-On Practicality: Emphasizes practical, real-world skills through personalized one-on-one training, available in face-to-face or live online sessions. Step-by-Step Instruction: Experienced instructors guide you systematically through techniques using AutoDesk AutoCAD, Autodesk 3ds Max, Adobe Photoshop, and Trimble Sketchup. What You'll Receive: Certificate of Achievement: Upon completion, receive a certificate validating your expertise. Comprehensive Training Guide: Access an extensive PDF guide compatible with both Windows and MAC. Live Feedback: Connect with your tutor for real-time feedback during sessions and the option to record each session for future reference. Our Benefits: Price Assurance: Guaranteeing exceptional value for your career investment. Personalized Training: Tailored one-on-one sessions, adjusting to your learning pace and style. Flexible Scheduling: Choose your preferred training time and day, available Monday to Sunday, from 9 am to 8 pm. Lifetime Support: Ongoing email and phone support beyond the course completion. Computer Setup Assistance: We assist in configuring your computer for seamless software installation. Referral Benefits: Recommend a friend and enjoy discounts, including significant savings on group training courses. Advantages of Option A: Diverse Skill Enhancement: Acquire proficiency in AutoCAD, Rhino, Vray, Photoshop, and 3D Printing, expanding your skill repertoire. Career Opportunities: Access a wide range of career paths in design, architecture, and 3D printing fields, enhancing your professional prospects. Compelling Visualizations: Craft realistic and visually appealing 3D renderings using Vray, elevating the quality of your design presentations. Image Editing Expertise: Master the art of enhancing design projects with Photoshop, adding finesse to your creative work. Prototyping Prowess: Develop essential skills in 3D Printing, enabling you to create physical design prototypes for various applications. Advantages of Option B: Versatile Skill Mastery: Excel in AutoCAD, 3ds Max, Vray, Photoshop, and 3D Printing, gaining expertise in diverse areas of design and visualization. Career Advancement: Unlock opportunities in architecture, animation, and visualization fields, broadening your career horizons. High-Quality Renderings: Showcase your designs impressively with high-quality renderings generated through Vray, leaving a lasting impact on viewers. Image Editing Mastery: Polish your design concepts and presentations using advanced Photoshop techniques, ensuring your visuals are refined and professional. 3D Printing Expertise: Bring your digital designs to life across various industries, mastering the intricate art of 3D printing. Our training courses cater to both Mac and Windows operating systems and provide: Price Assurance: Ensuring the best value for your investment. Personalized Attention: Benefit from one-on-one training sessions tailored to your learning pace and style. Flexible Scheduling: Choose your preferred time and day for training sessions, available seven days a week from 9 am to 8 pm. Ongoing Support: Enjoy lifetime email and phone support, ensuring you're never alone on your learning journey. Technical Assistance: Receive guidance in configuring your computer for software installation, ensuring a seamless learning experience. Special Benefits: Avail special discounts when you refer a friend and significant savings on group training courses, maximizing the value of your training investment.

Introducing Trauma-Informed Therapy Package: Healing, Empowerment, and Renewed Well-Being Have you experienced past traumas that continue to impact your daily life and relationships? Miss Date Doctor’s Trauma-Informed Therapy Package is designed to provide you with a safe and supportive environment to heal from trauma, regain a sense of empowerment, and foster renewed well-being. Trauma can leave deep emotional scars that affect your mental health, self-esteem, and capacity to form healthy connections. Our experienced and compassionate therapists are here to help you navigate the healing journey with trauma-informed care. Here’s how the Trauma-Informed Therapy Package can support you: Safe and Non-Judgmental Space: Our therapists create a safe, non-judgmental space where you can freely express yourself and explore the impact of trauma on your life. Trust and confidentiality are paramount as we work together on your healing journey. Trauma Processing: Through evidence-based techniques, we’ll gently guide you through trauma processing, helping you gradually process and release the emotions and memories associated with the traumatic experience. This process can reduce the emotional intensity of trauma and foster emotional healing. Empowerment and Resilience: Our trauma-informed therapy empowers you to reclaim your strength and resilience. By addressing the effects of trauma, you’ll find inner resources to cope with life’s challenges, enabling you to move forward with renewed hope. Coping Strategies: We’ll equip you with practical coping strategies to manage triggers and stressors that may arise from trauma-related memories. You’ll learn healthy ways to regulate emotions and navigate difficult situations. Rebuilding Self-Esteem: Trauma can significantly impact self-esteem. Our therapists will work with you to rebuild a positive self-concept and develop a healthy self-image, fostering self-compassion and self-acceptance. Strengthening Relationships: Trauma can affect how you relate to others. In the Trauma-Informed Therapy Package, you’ll explore relational patterns and develop healthier ways of connecting with others, nurturing fulfilling relationships. Mindfulness and Grounding: Practicing mindfulness and grounding techniques can help you stay present and connected to the here and now, reducing anxiety and hypervigilance associated with trauma. Understanding Triggers: We’ll help you identify triggers and understand their origins. By gaining insight into your triggers, you can better manage their impact on your emotional well-being. The Trauma-Informed Therapy Package at Miss Date Doctor prioritizes your healing and well-being. Our therapists have extensive experience in trauma recovery, ensuring that your therapy journey is individualized and tailored to your unique needs. Release the burden of trauma and embrace a future filled with hope and empowerment. Enroll in the Trauma-Informed Therapy Package today, and let our skilled therapists guide you towards healing and renewed well-being. You don’t have to face trauma alone; we’re here to walk with you on your journey to recovery and growth. 3 X 1 hour sessions https://relationshipsmdd.com/product/trauma-informed-therapy-package/

DASA DevOps Professional: Enable and Scale: In-House Training DevOps embodies both cultural changes and practices through which organizations can facilitate the IT functions of software development (Dev) and software operation (Ops). The DevOps movement advocates automation and phase-based monitoring practices. Its objectives include: Decreasing development cycles · Increasing deployment frequency Improving the reliability of releases Developing a closer alignment with business objectives The DASA DevOps Professional: Enable and Scale course (formerly known as DevOps Practitioner) is designed to provide individuals with the core education necessary to put DevOps into practice. With the help of DevOps theory, pragmatic examples and exercises, and interactive group discussions, the course will help you understand how to apply the necessary skills to practice DevOps. Building on the knowledge learned on theFundamentals course (the 'why'), you will learn the 'how'. The DevOps Professional: Enable and Scale course focuses on improving the skill set of the DASA competency model, which includes competencies like Courage, Teambuilding, DevOps Leadership, and Continuous Improvement. On completion of the DASA DevOps Professional: Enable and Scale training and passing the exam, the certification is awarded. What you will Learn At the end of this program, you will be able to: Explain the importance of DevOps culture and the aspects that can influence it Explain why courage, teambuilding, leadership, and continuous improvement are required in a DevOps environment Explain why courage is essential to enable trust, honesty, and experimentation Identify and evaluate different types of behavior in a DevOps environment Recognize the signals indicating impediments and/or team dysfunctions Describe how to form good DevOps teams and assess their maturity List the effects of happiness and motivation on team performance Identify how leaders encourage feedback and transparency Discuss the factors that leaders can influence to build trust Explain how and why leaders promote a 'safe to fail' environment Analyze value streams to improve throughput and flow Facilitate the tools for continuous improvement: structured problem-solving workshops, Story Mapping sessions, and retrospectives TEAMBUILDING Teambuilding is about understanding the other's point of view, collaboration, mutual accountability, common purpose, and the ability to integrally support the service/product. Design Teams Characteristics of a DevOps team Skills of a DevOps Team Self-organization and autonomy Rules to consider when designing DevOps teams Build Teams Effects of happiness and motivation on performance Feedback Creating high-performance teams Governance Governance within teams and between multiple teams Governance between organizations DevOps contracts DEVOPS LEADERSHIP This module describes how to facilitate teams to high performance, DevOps behavior, transparency, and a service lifecycle mindset. Build Culture Creating the right environment and providing vision and purpose Stimulating the right behavior Servant leadership: giving control, supporting, and inspiring Create Purpose Defining and aligning purpose Purpose of having a purpose Alignment versus autonomy Be a Servant Leader Give control to the team Inspire and support the team Focus on Success Output versus outcome Measuring and steering COURAGE The Courage module is about coaching courageous behavior, proactivity, reflection, trust, open discussions, experimentation, fail fast, and the courage to change. Build Courage The importance of courage Courage in relationship with leadership and feedback Enabling courage at the team level Dealing with failure Think Different Courage day to day Encourage critical thinking Techniques to promote courageous behavior VALUE CUSTOMER-CENTRIC ACTION This module describes the important aspects that are relevant to identify and deliver the required and expected value for all relevant stakeholders. Aspects of Value and Managing Expectations The different aspects of value Stakeholder management Customer collaboration and using customer feedback How to do prioritization CONTINUOUS IMPROVEMENT Continuous improvement describes the importance of a Kaizen mindset, quality at the source, first time right, knowledge-sharing, and the ability to adapt. Build Flow Understanding the importance of flow Using Lean to optimize flow Kaizen as a mindset Radical change versus Kaizen Using Pull to optimize flow Continuous Improvement Tools Kaizen Event Value Stream Mapping Visual Management Retrospective Daily Standup Five Times Why

Why Choose Rhino 3D Basic to Intermediate Training Course? Course Link Learn NURBS modeling, curves, and 3D printing prep in our Rhino 3D Course. Master materials, textures, and lighting for 2D & 3D modeling. A basic understanding of Rhino is valuable for creative professionals pursuing careers in product, furniture, architectural, or jewelry design. Duration: 10 hrs Method: 1-on-1, Personalized attention Schedule: Tailor your own hours of your choice, available from Mon to Sat between 9 am and 7 pm. Supported Learning Approach: Personalized Support: No matter the course duration, our team is dedicated to supporting you every step of the way. From homework assignments to video tutorials and free after-support, we ensure a supportive path to software expertise. One to One Course Advantage: The One-to-One Course Advantage offers personalized learning, flexible scheduling, focused feedback, and a private environment to boost confidence and achieve your specific objectives. Rhino 3D Basic to Intermediate Training Course Course Duration: 10 hours Course Description: 3D modeling journey with our Rhino 3D Basic to Intermediate Training Course. Ideal for beginners, master the powerful Rhino 3D software used by architects and designers. Explore the interface, create captivating 3D models, and enhance your designs with comprehensive tools and techniques. Course Outline: I. Introduction to Rhino 3D (1 hour) - Explore the Rhino 3D interface and discover essential tools for 3D modeling - Master seamless navigation and viewport controls - Grasp the significance of units and tolerance for precise creations - Customize your workspace for an efficient and personalized workflow II. Creating Basic 3D Objects (3 hours) - Unleash your creativity by crafting simple yet captivating 3D shapes - Gain expertise in editing objects and working with curves for refinement - Dive into the world of surfaces and solids, refining your skills - Effortlessly use transformations and copying techniques to enhance your designs III. Organizing and Enhancing Models (2 hours) - Streamline your projects with smart organization using groups and layers - Elevate the visual appeal of your models with vibrant colors, materials, and textures - Illuminate your creations with fundamental lighting techniques IV. Advanced Modeling Techniques (2 hours) - Master the art of tackling complex shapes with advanced modeling tools - Explore the nuances of creating and editing curves and surfaces - Enhance your proficiency in handling solids and understand Boolean operations and trimming techniques V. Introduction to Rendering (1 hour) - Gain an overview of rendering and its role in visualizing your designs - Understand Rhino's powerful render engine and its capabilities - Apply basic materials to elevate the quality of your renderings VI. Exporting and Importing (1 hour) - Acquire a comprehensive understanding of file formats for seamless sharing - Prepare your models for 3D printing using best practices - Integrate models from other software into Rhino 3D for a unified workflow VII. Conclusion and Next Steps (30 minutes) - Recapitulate the knowledge gained throughout the course - Access valuable tips and resources for continuous learning and growth - Engage in an interactive Q&A session to receive feedback and support Note: The above course outline is flexible, ensuring it meets the unique needs and skill levels of learners. Download - Rhino

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. 1 - Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service 2 - Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction 3 - Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers 4 - Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening 5 - Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices 6 - Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues 7 - Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

Who is this course for? Landmark Training Course With Vectorworks. Dive into terrain modeling, planting, irrigation, and site analysis guided by certified tutors. Master these tools for precise landscape designs and effective documentation. Check our Website Enrollment : 1-on-1 Landmark Training. Tailor your schedule. Mon to Sat between 9 am and 7 pm Call 02077202581 to book your slot. Duration: 16 hours. "Split these hours over multiple days as needed for your ideal schedule." Approach: In-person or live online. Landmark Training Course with Vectorworks: Basic to Intermediate Level Course Duration: 16 Hours Embark on a transformative journey with our Landmark Training Course tailored for landscape architects and designers. Over 16 intensive hours, dive deep into Vectorworks Landmark, mastering fundamental and intermediate techniques crucial for comprehensive 2D and 3D landscape design. Craft intricate site analyses, plans, irrigation systems, and elevate your designs with mesmerizing 3D visualizations. Explore custom plant symbols, detailed planting plans, and learn the art of efficient collaboration and customization. Course Highlights: I. Introduction to Vectorworks Landmark (1 hour) Explore Vectorworks Landmark for landscape design Master interface, tool usage, and project management II. Site Analysis and Site Plans (3 hours) Craft detailed site analyses and hardscape designs Work with contours, elevations, and terrain models III. Planting Plans (5 hours) Utilize the plant database for region-specific plant selection Create personalized plant symbols and comprehensive planting plans IV. Irrigation Design (2 hours) Design and edit efficient irrigation systems and zones Integrate irrigation components into site plans V. 3D Visualization (3 hours) Create captivating 3D models with realistic textures and materials Enhance designs with advanced lighting and special effects VI. Customization (1 hour) Tailor the interface for efficient landscape design Create custom object styles and resource libraries VII. Collaboration and Sharing (1 hour) Seamlessly import/export data from other platforms Share designs effectively with colleagues and collaborators VIII. Conclusion and Next Steps (1 hour) Review course content comprehensively Receive guidance on further learning resources Engage in a Q&A session and provide valuable feedback Enhance your landscape design expertise and unleash your creativity. Enroll now in our Vectorworks Landmark Basic to Intermediate Training and transform your designs. Download Vectorworks Landmark By the end of the Vectorworks Landmark Training Course, participants will: Understand the key features and functionalities of Vectorworks Landmark for landscape design. Demonstrate proficiency in using essential tools for site analysis, site plans, and hardscape design. Create detailed planting plans, selecting appropriate plants, and understanding their compatibility and growth patterns. Design efficient and effective irrigation systems, including generating irrigation reports. Create 3D visualizations of landscape designs, applying textures, materials, lighting, and special effects. Customize the interface and create personalized object styles and resources. Collaborate and share landscape design drawings with other software users. Have the foundation to pursue further learning and exploration in landscape design using Vectorworks Landmark. Mastering Foundations Begin your project by organizing your files and importing survey data. Learn to sketch existing buildings using Building Shell tools and model neighboring structures with Massing Model. Explore different methods for laying out survey points and marking existing features with precision. Objectives: Review File Organization Techniques Import Survey Data (DWG Import) Create Building Structures with Building Shell Tools Utilize Triangulation and Arc Tool for Precision Master Various Tape Measurement Techniques Elevating Your Design Enhance your survey with detailed ground, existing trees, and fences. Conduct shadow analysis to optimize planting locations. Dive into the Vectorworks Plant tool, your key design companion. Objectives: Develop Detailed Ground Surfaces Incorporate Existing Trees and Fences Design with Railing Fence Tool Conduct Shadow Analysis using Heliodon Tool Utilize Plant Tool Modes for Plant Placement Access Existing Plant Libraries and Customize Plants in 2D/3D Crafting Landscapes Create vibrant plant mixes using Landscape Area tool and apply them across your site models. Design intricate hardscapes, aligning them effortlessly even in complex paving scenarios. Learn to use components for detailed reporting, cut and fill calculations, and precise detailing. Explore custom object creation and site furniture placement. Objectives: Design Landscape Areas and Define Custom Plant Mixes Create Hardscapes and Define Custom Paving Constructions Generate Reports and Tags for Landscape Areas and Hardscapes Access and Manage Objects in Resource Manager Craft Custom Objects and Site Furniture Polished Presentation Present your designs professionally using Sheet layers and viewports. Create Section viewports to cut through your model and Detail viewports to focus on specific areas. Enhance visual appeal with mood boards and annotations, ensuring a refined, detailed presentation. Objectives: Craft Sheet Layers for Presentation Create Plan, Elevation, and Perspective Viewports Generate Section and Detail Viewports Annotate Viewports for Clear Communication Incorporate Images and Plant Reports for Comprehensive Presentations Master Vectorworks Landmark: Gain expertise in essential and advanced 2D/3D landscape design tools for precision and efficiency. Boost Efficiency: Learn time-saving techniques and workflows tailored to Vectorworks Landmark, enhancing productivity. Versatile Landscape Skills: Develop proficiency in site analysis, planting plans, hardscapes, and irrigation systems for diverse projects. Industry-Ready Expertise: Acquire sought-after skills in landscape architecture, paving the way for career growth. Flexible Learning: Access recorded lessons for convenient review and receive lifetime email support for ongoing guidance.

The package includes the following: Enhancing communication in relationships with IBCT Building acceptance and tolerance in couples therapy Promoting positive behaviour change in partnerships Managing conflicts through Integrative Behavioural Therapy Deepening emotional intimacy in relationships Trust-building techniques in couples therapy Overcoming recurrent patterns in relationships Foster harmony and connection with IBCT Transformative couples therapy program Invest in the future of your relationship today and experience the power of Integrative Behavioural Couples Therapy. Our compassionate therapists are dedicated to guiding you and your partner towards lasting harmony and connection. Take the first step towards transformative change by scheduling a session with us now. 3 sessions x 1 hour https://relationshipsmdd.com/product/integrative-behavioural-couples-therapy-package/