712 Courses in Cardiff delivered Live Online

Customer Service Diploma Course Overview This Customer Service Diploma course provides learners with the essential skills and knowledge to excel in a customer-facing role. Covering key aspects such as customer service strategies, effective communication, and problem-solving, this course prepares individuals for a range of situations they may encounter in the customer service industry. With a focus on both interpersonal and digital communication skills, learners will gain the tools to enhance customer satisfaction and contribute to business success. By the end of the course, participants will be equipped to handle customer inquiries, complaints, and communication across various platforms effectively. Course Description The Customer Service Diploma course delves into essential aspects of customer service, including communication strategies, complaint management, and stress resilience. Learners will explore various communication channels such as telephone, email, and graphic communication, developing the ability to adapt their approach depending on the situation. Additionally, the course focuses on establishing goals, managing energy distribution, and tailoring communication styles to improve personal effectiveness. By studying these topics, participants will gain valuable skills that will empower them to thrive in customer service roles and improve both individual and organisational performance. Customer Service Diploma Curriculum Module 01: Understanding Customer Service Module 02: Focusing on the Customer Module 03: Customer Service and the Telephone Module 04: Handling Complaints Module 05: Enduring Stress Module 06: Business Communication Module 07: Verbal and Non-verbal Communication Module 08: Written Communication Module 09: Electronic Communication Module 10: Communicating with Graphics Module 11: Effectively Working for Your Boss Module 12: Identifying Goals Module 13: Effective Energy Distribution Module 14: Working with Your Personal Style Module 15: Building Your Toolbox Module 16: Establishing Your Action Plan (See full curriculum) Who is this course for? Individuals seeking to enhance their customer service skills. Professionals aiming to improve their communication and problem-solving abilities. Beginners with an interest in customer service or client relations. Those looking to pursue a career in client-facing roles across various industries. Career Path Customer Service Representative Call Centre Agent Front Desk Officer Client Relations Executive Customer Support Manager Sales Support Specialist Business Communication Specialist

Calling all aspiring screenwriters and creative minds! Join us for an exciting script pitching workshop led by tutor Gemma Mushington. This taster session is designed to unleash your imagination and guide you through the process of coming up with and pitching an original script idea. Gemma Mushington, a talented screenwriter with a BA in Film, Television, and Digital Production, brings her wealth of industry knowledge and experience to this workshop. She is signed with Casarotto Ramsay and was the proud winner of the Neal Street Productions Screenwriting Bursary in 2021. Gemma's impressive credentials also include writing an episode of CBBC's The Dumping Ground, which aired in May 2023. With her current role as our Module Leader for the Major Feature Film module on the BA Screenwriting course, Gemma is the perfect guide to help you develop your script ideas. During this engaging taster session, Gemma will lead you through an exercise focused on generating and refining your own original script idea. Learn the techniques and strategies used by professional screenwriters to create compelling narratives that captivate audiences. Gain valuable insights into the art of pitching as Gemma shares her expertise on how to effectively communicate your ideas and grab the attention of industry professionals. Whether you are a screenwriting student, a budding storyteller, or simply someone with a passion for creative writing, this workshop is a fantastic opportunity to explore the exciting world of script development. No prior experience is necessary, as Gemma will provide guidance and support throughout the session. Don't miss out on this chance to refine your scriptwriting skills and pitch your ideas with confidence. Reserve your spot now and prepare to unleash your creative potential with the guidance of tutor Gemma Mushington!

Duration 5 Days 30 CPD hours This course is intended for This class is designed for email digital marketers who manage the email channel for their organization. Whether you are new to Marketing Cloud or looking for tips on how to improve your existing customer journeys, this class is a great place to start. No prior knowledge of Marketing Cloud is needed. Overview When you complete this course, you will be able to: Explain compliance concepts to ensure optimal deliverability. Use tools within Marketing Cloud to uphold deliverability standards. Utilize Email Design best practices to ensure the best customer experience. Develop effective, relevant messages using Content Builder. Design and test different delivery methods and options when sending an email message. Design and execute customer journeys using automation tools within Marketing Cloud. Differentiate the use cases for different automation activities in Automation Studio and Journey Builder. Define fundamental data management and structure terminology. Use data segmentation tools to create targeted emails. Apply a simple data model concept to a real-world scenario. Define subscriber statuses, unsubscribe methods, and preferences. Analyze marketing campaigns using common KPIs. Solve a common marketing problem using troubleshooting guidance. Prioritize testing methods and tools to ensure quality control. Explain fundamental account and sending administration. Know where to go for more information, guidance, and support. Describe capabilities across the platform. Start your journey to becoming a Marketing Cloud Specialist. In this 5-day, expert-led class, you will learn how to build customer journeys within Marketing Cloud. Our team of Marketing Cloud pros will walk you through best practices related to executing, monitoring, and analyzing your journeys, arming you with the tools and know-how to design personalized journeys and engage with your customers in a whole new way. Course Outline Introduction to Salesforce Marketing Cloud Administration Subscriber and Data Management Email Message Design and Creation Message Testing, Delivery, and Email Marketing Best Practices Marketing Automation Analytics and Troubleshooting Summary

Duration 3 Days 18 CPD hours This course is intended for This course is designed for broadcast engineers. It might also be of interest to technical solution architects, network engineers, and network administrators. Overview After taking this course, you should be able to: Describe the overall solution and how it works, and identify all components of the solution and their functions Understand initial sizing and capacity Understand the basic requirements for IPFM Understand how Non-Blocking Multicast (NBM) and multicast function in the IPFM Understand and verify Precision Time Protocol (PTP) clocking Describe the DCNM Media Controller Demonstrate the DCNM Media Controller configuration and verification Explain how to deploy an IPFM solution in a high-availability manner Use the DCNM Media Controller to monitor fabric and to troubleshoot basic connectivity and performance issues Understand the approach and basic steps involved in responding to alarms and other notifications The Operating Cisco IP Fabric for Media Solution(IPFMSN) v2.0 course introduces you to the Cisco© IP Fabric for Media (IPFM) solution. The course is designed for broadcast engineers who will use IP technologies to replace Serial Digital Interface (SDI)-based deployments. You will learn about Cisco IPFM deployment, operation, and troubleshooting.The course also covers the Data Center Network Manager (DCNM) Media Controller, a core component of the Cisco IPFM solution. Through lab exercises that focus on building IP fabric as a baseline for a complete IPFM solution, you will learn how to deploy and troubleshoot the DCNM Media Controller to control flows through the fabric. Course Outline Introducing Cisco IP Fabric for Media Media over IP Standardization Designing Cisco IPFM Solution Building Cisco IP Fabric for Media Exploring Non-Blocking Multicast in Cisco IPFM Describing Cisco DCNM Introducing Cisco DCNM PowerOn Auto Provisioning (POAP) Process Implementing Cisco DCNM Flow and Host Policies Precision Time Protocol Cisco IPFM Operations, Administration, and Management Cisco IPFM High Availability Monitoring and Troubleshooting Cisco IPFM Operation

Introduction to Coding With HTML, CSS, & Javascript Course Overview "Introduction to Coding With HTML, CSS, & JavaScript" is a comprehensive course designed to equip learners with the foundational knowledge of web development. The course covers the essential programming languages – HTML, CSS, and JavaScript – focusing on creating interactive and responsive websites. Learners will gain proficiency in designing websites from scratch, using HTML for structure, CSS for styling, and JavaScript for adding dynamic features. By the end of the course, learners will have a well-rounded understanding of how to create websites that are functional, visually appealing, and user-friendly, preparing them for real-world web development tasks. Course Description This course takes learners through a structured journey in web development, starting with the basics and gradually advancing to more complex topics. The modules cover HTML from beginner to expert levels, CSS fundamentals to advanced styling techniques, and an in-depth exploration of JavaScript. The course includes practical projects that reinforce key concepts, such as building a website using HTML and CSS and incorporating JavaScript to enhance interactivity. Learners will also explore essential programming topics like functions, conditional statements, data visualisation, and client-side validation. By completing this course, learners will develop a solid foundation in web development, enabling them to create fully functional websites. Introduction to Coding With HTML, CSS, & Javascript Curriculum Module 01: Getting Started Module 02: Setting up Development Environment Module 03: HTML Fundamentals Module 04: HTML Intermediate Module 05: HTML Advanced Module 06: HTML Expert Module 07: HTML Website Project Module 08: CSS Fundamentals Module 09: CSS Intermediate Module 10: CSS Advanced Module 11: CSS Expert Module 12: CSS Website Project Module 13: JavaScript Getting Started Module 14: JavaScript Fundamentals Module 15: Strings Module 16: Operators Module 17: Conditional Statements Module 18: Control Flow Statements Module 19: Functions Module 20: Data Visualisation (Google Charts) Module 21: Error Handling Module 22: Client-side Validations Module 23: Publish Your Website for Live (See full curriculum) Who is this course for? Individuals seeking to build a career in web development. Professionals aiming to expand their technical skills in web programming. Beginners with an interest in learning web development. Anyone looking to design and develop their own websites. Career Path Front-end Developer Web Developer UI/UX Designer Web Development Specialist Digital Marketing Specialist Freelance Web Developer Web Designer

ChatGPT Masterclass: A Complete ChatGPT Zero to Hero! Course Overview The ChatGPT Masterclass: A Complete ChatGPT Zero to Hero! course is designed to guide learners from basic understanding to advanced proficiency in using ChatGPT. This course covers a wide range of topics, from the fundamentals of ChatGPT to its integration for business scaling and its applications in specific industries like Excel professionals and students. By the end of the course, learners will have a comprehensive understanding of ChatGPT’s capabilities, how to leverage its potential for various tasks, and how to improve productivity and creativity using this powerful tool. Whether you are looking to enhance your business, excel in academic pursuits, or integrate AI into your work, this course provides the knowledge and skills necessary to succeed. Course Description This course offers an in-depth exploration of ChatGPT, covering its fundamental features and uses across different sectors. Learners will be introduced to ChatGPT’s functionalities, followed by more specialised modules, including its applications for developers, students, and professionals working with Excel. Participants will gain valuable insights into how ChatGPT can be used to automate tasks, enhance business operations, and create innovative content. They will also explore the integration of Dall-E 2 for generating graphic art and the best tools and extensions to improve ChatGPT's functionality. The course is structured to ensure learners gain a clear understanding of how to effectively use ChatGPT for various personal and professional goals. ChatGPT Masterclass: A Complete ChatGPT Zero to Hero! Curriculum Module 01: Getting Started Module 02: ChatGPT – Basic Module 03: ChatGPT for Developers Module 04: Build, and Scale your Business Using ChatGPT Module 05: ChatGPT for Students Module 06: The Power of ChatGPT Module 07: ChatGPT for Excel professionals Module 08: Generate Incredible Graphic Art with Dall-E 2 Module 09: The Best Tools and Extensions using ChatGPT (See full curriculum) Who is this course for? Individuals seeking to improve productivity through AI. Professionals aiming to leverage ChatGPT for business growth. Beginners with an interest in learning AI technologies. Developers looking to integrate ChatGPT into applications. Students seeking to optimise learning and research tasks. Career Path AI Integration Specialist Business Automation Expert Developer specialising in AI tools Digital Content Creator Data Analyst using AI tools Academic Support Professional Graphic Designer using AI for art generation

Branding Your Business Course Overview This comprehensive course on "Branding Your Business" delves into the essential components of creating a strong brand identity and effectively communicating it to your target audience. Throughout the course, learners will explore the importance of understanding customer perception, defining a brand’s core values, and developing a unique voice in a competitive market. By covering topics such as logo design, competition analysis, and media strategies, this course equips individuals with the knowledge needed to shape their brand's presence and make a lasting impression. Learners will leave with a clear understanding of how to differentiate their business and position themselves for success in the market. Course Description "Branding Your Business" offers an in-depth exploration of the strategies and techniques required to develop a compelling brand identity. The course covers critical areas such as audience analysis, logo development, and building recognition both internally and externally. Learners will be introduced to the nuances of branding, including how competition impacts brand positioning, the role of media, and how to create a competitive edge. The modules also touch on practical aspects of crafting an identity that resonates with the target market and utilises different channels to maximise brand awareness. By the end of the course, participants will have the ability to design a cohesive branding strategy that aligns with their business objectives and resonates with their audience. Branding Your Business Curriculum Module 01: Introduction to Branding Module 02: Let’s Talk About the Basics Module 03: Knowing the Audience Well Will Work for You in the Long Run Module 04: Logos: Yes/No, Why/Why Not Module 05: Building Outward Recognition Comes from Within Your Company Module 06: What Does the Competition Have to Do with Branding? Module 07: Now We Can Start Working on Building Your Brand Module 08: Branding Your Identity Module 09: Media: Friend or Foe Module 10: Creating a Competitive Edge Module 11: Conclusion Drawn (See full curriculum) Who is this course for? Individuals seeking to enhance their business branding knowledge. Professionals aiming to improve brand visibility and marketing strategies. Beginners with an interest in business development and marketing. Entrepreneurs looking to establish a distinct brand identity for their business. Career Path Brand Manager Marketing Specialist Business Consultant Digital Marketing Strategist Entrepreneur/Startup Owner

Overview Knowledge of how to prepare and submit VAT Return can help you to stand out from the crowd of job seekers. Moreover, if you are running a business or thinking of running a business, the vat training course will help you to understand the issues relating to vat more clearly and help process VAT Return more accurately and efficiently. Our VAT Training courses are eligible CPD Training for accountants and attending this course can give you a more detailed understanding of how to do a VAT return correctly. What is VAT Return? Almost every business has to submit a VAT Return. VAT Return contains Output VAT and Input VAT information to be submitted to Taxman (HMRC). Through the VAT return, HMRC knows exactly how much the business owes to HMRC. Moreover, HMRC can pay back any VAT amount overpaid which only can be determined through an accurate VAT return. How to do VAT Return Firstly, businesses need to register with HMRC before they can process a VAT Return. Businesses must fulfil the criteria to become VAT registered and to get a VAT Registration no. Once the business is registered they can then regularly submit the VAT return using specified VAT forms. There are many VAT Schemes available in general. There are some specialised VAT schemes available only for specific industries. Understanding VAT Principles Analysis of different VAT Scheme Preparing VAT in Spreadsheet Reconciliation of VAT Completing a VAT return Import and Export VAT analysis Calculating VAT for a business with mixed zero-rated and standard-rated sales, using Spreadsheet Introduction of TOMS (Tour Operator Margin Scheme) Submission Steps of VAT Return to HMRC Introduction to Making Tax Digital(VAT) scheme

VAT Accounting, Preparation and Submission Training Course Overview: Knowledge of how to prepare and submit VAT Return can help you to stand out from the crowd of job seekers. Moreover, if you are running a business or thinking of running a business, the vat training course will help you to understand the issues relating to vat more clearly and help process VAT Return more accurately and efficiently. Our VAT Training courses are eligible CPD Training for accountants and attending this course can give you a more detailed understanding of how to do a VAT return correctly. What is VAT Return? Almost every business has to submit a VAT Return. VAT Return contains Output VAT and Input VAT information to be submitted to Taxman (HMRC). Through the VAT return, HMRC knows exactly how much the business owes to HMRC. Moreover, HMRC can pay back any VAT amount overpaid which only can be determined through an accurate VAT return. How to do VAT Return Firstly, businesses need to register with HMRC before they can process a VAT Return. Businesses must fulfil the criteria to become VAT registered and to get a VAT Registration no. Once the business is registered they can then regularly submit the VAT return using specified VAT forms. There are many VAT Schemes available in general. There are some specialised VAT schemes available only for specific industries. Certificate of Attendance Understanding VAT Principles Analysis of different VAT Scheme Preparing VAT in Spreadsheet Reconciliation of VAT Completing a VAT return Import and Export VAT analysis Calculating VAT for a business with mixed zero-rated and standard-rated sales, using Spreadsheet Introduction of TOMS (Tour Operator Margin Scheme) Submission Steps of VAT Return to HMRC Introduction to Making Tax Digital(VAT) scheme

Duration 3 Days 18 CPD hours This course is intended for Application Consultants and Team Leads Overview Be able to make all the basic customizing settings for maintenance processing In this course, students will be able to make all the basic customizing settings for maintenance processing. Notification Defining Notification Types Assigning Parameters to a Notification Type Planning Setting Up Order Types Assigning Maintenance Requirements to Orders Accessing a Spare-Parts Catalog Attaching Documents to Orders Attaching Visual Work Instructions to Orders Performing Inspection Rounds Using Work Centers in Plant Maintenance Controlling Maintenance Orders Ensuring Worker Safety Scheduling Checking Material Availability Scheduling Maintenance Orders Printing Notifications and Shop Papers Completion Performing Completion Confirmation Tracking Work Times and Activities Using Digital Signatures for Order Operations Sharing Information with Shift Notes and Shift Reports Settling Maintenance Orders Settling Refurbishment Orders Accessing Historical Maintenance Orders Additional course details: Nexus Humans PLM315 SAP Maintenance Processing - Operational Functions training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the PLM315 SAP Maintenance Processing - Operational Functions course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.