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The often-used phrase, 'just the receptionist', completely misrepresents the role. An excellent receptionist is a most valuable resource for any organisation. This programme has been designed specifically to deal with the essential skills necessary to represent the organisation to the best possible effect. It will also help you get the most out of your working day. There are six key reasons to take part in this workshop. It will help you: See your role in a new light Develop your communication skills Deal with different types of customer and situation Boost your confidence Cope in a pressurised environment Get more satisfaction from your working day 1 Introduction Workshop objectives and personal objectives The challenges of 21st century communication What makes an excellent point of Reception? And why is it so important? Who and where are our customers? As a customer, how do you like to be treated? What makes people feel valued? Objective and subjective aspects of customer service 'Micro moments' that shape the relationship 2 Communication on reception Definition of communication Barriers to good communication The 'recipe' of verbal, vocal and visual aspects of communication Differences between communicating face-to-face and on the telephone Communication 'leaks' The primitive human response The impact of visual communication - body language, gesture and facial expression Voice - tone, speed, volume, pitch, clarity, inflection, pacing Words - positive words and phrases compared with negative terminology Professional greetings face-to-face Steering the conversation with effective questioning 3 Telephone excellence How we use the telephone Qualities of the telephone Non-verbal communication on the telephone - what aspects can be 'seen' by the other person? Professional telephone etiquette Taking and leaving messages - key points that can help customers, colleagues and the organisation Clarifying information 4 Listening skills for accuracy and relationship building How accurate are your listening skills? What are the challenges for accurate listening? Active / empathetic listening 5 Creating a rapport by 'style flexing' Understanding how different people communicate Shaping our message to the other person so that they feel understood How changing situations can alter communication needs 6 Confidence and assertiveness Recognising different styles of behaviour - aggressive, passive and assertive Qualities of assertive communication - verbal, vocal and visual Assertive techniques - basic, persistence, negotiation / empathetic Demonstrating confidence 7 Coping in a pressurised environment Words - the most useful ones to use with stressed people and identifying the 'red rag' words Challenging situations - what do you find difficult and how do you respond? Dealing with outbursts of anger Bringing non-stop talkers back from their tangent Constructive ways to say 'no' 8 Pulling it all together Action plans Summary of key learning points

Duration 1 Days 6 CPD hours This course is intended for Leaders, Managers, Individuals who lead meetings This course is designed to help leaders run effective virtual meetings as well as managing their team virtually. We will explore communication styles and understanding their team as well as productivity. This course involves a lot of open discussion as well as teaching leaders how to manage the virtual workplace and run productive meetings. Defining the Virtual Workplace What does it look like? Tools available Communication strategies Understanding communication styles Leading different communication styles Building a Virtual Workplace Strategy Goals & agenda Check-ins Communication strategies Virtual Leadership Strategies Making connections & check ins Managing virtual meetings with team members Defining availability & creating schedules Open Discussion & Action Plan

Duration 1 Days 6 CPD hours This course is intended for Employees not working in a centralized office. Overview The Telework and Telecommuting workshop will cover strategies to help participants learn skills required for working outside the office that include proper self-management, manage time efficiently, know different methods of organization and planning, identify various forms of communication and address and resolve challenges that teleworkers can face. The Telework and Telecommuting workshop will cover strategies to help participants learn skills required for working outside the office that include proper self-management, manage time efficiently, know different methods of organization and planning, identify various forms of communication and address and resolve challenges that teleworkers can face. Getting Started Workshop Objectives Pre-Assignment Core Skills Required Self-Management Time Management Organizing and Planning Communication Self-Management (I) Solving Problems on Your Own Being and Staying Motivated You Have More Freedom ? Don?t Abuse It You and Only You are Accountable Self-Management (II) Recognize and Remove Bad Habits Reflect on Mistakes and Learn from Them Establish Good Habits Be Assertive with Yourself Time Management (I) Build a Little Flexibility into Your Schedule Identify and Remove Time Wasters Working with Time Zones Using Free Time Wisely Time Management (II) The Urgent/Important Matrix Setting and Sticking to Deadlines The Glass Jar: Rocks, Pebbles, Sand and Water Recognize When You Are Procrastinating Organizing and Planning (I) Plan for Additional Stress When to Seek Help Being Proactive ? Not Reactive Establish Priorities and Attainable Goals Organizing and Planning (II) Setting Up Your Home Office Remove Unneeded or Distracting Items When Technology Fails Develop a Normal Working Day Communication (I) Stay in the Loop Use the Correct Medium Be Clear and to the Point Virtual Communication Can Be Impersonal Communication (II) Open and Frequent Communication Share Your Information Have a Collaborative Attitude Setting Expectations with Family and Friends Additional Challenges Building Trust and Rapport Feeling Isolated Always in the Office Lack of or Less Feedback Wrapping Up Words from the Wise

The aim of this programme is to help attendees create better quality technical documents in an organised and efficient manner. It will give those new to the topic an appreciation of how to approach the task professionally whilst those with more experience will be able to refresh and refine their skills. The programme comprises three complementary one-day modules: The programme presents a structured methodology for creating technical documents and provides a range of practical techniques that help delegates put principles into practice. Although not essential, it is strongly advised that delegates for modules 2 and 3 have already attended module 1, or another equivalent course. Note: the content of each module as shown here is purely indicative and can be adapted to suit your particular requirements. This course will: Explain the qualities and benefits of well written technical documents Present a structured approach for producing technical documents Review the essential skills of effective technical writing Demonstrate practical methods to help create better documents Provide tools and techniques for specification and report writing Review how technical documents should be issued and controlled Note: the content of each module as shown here is purely indicative and can be adapted to suit your particular requirements. Module 1: Essential skills for technical writers 1 Introduction to the programme Aims and objectives of the module Introductions and interests of participants 2 Creating effective technical documents What is technical writing? how does it differ from other writing? Key qualities of an effective technical document Communication essentials and the challenges faced by technical writers The lessons of experience: how the best writers write The five key steps : prepare - organise - write - edit - release (POWER) 3 Preparing to write Defining the document aims and objectives; choosing the title Understanding technical readers and their needs Getting organised; planning and managing the process Integrating technical and commercial elements The role of intellectual property rights (IPR), eg, copyright 4 Organising the content The vital role of structure in technical documents Deciding what to include and how to organise the information Categorising information: introductory, key and supporting Tools and techniques for scoping and structuring the document Creating and using document templates - pro's and con's 5 Writing the document Avoiding 'blinding them with science': the qualities of clear writing Problem words and words that confuse; building and using a glossary Using sentence structure and punctuation to best effect Understanding the impact of style, format and appearance Avoiding common causes of ambiguity; being concise and ensuring clarity Using diagrams and other graphics; avoiding potential pitfalls 6 Editing and releasing the document Why editing is difficult; developing a personal editing strategy Some useful editing tools and techniques Key requirements for document issue and control Module 2: Creating better specifications 1 Introduction Aims and objectives of the day Introductions and interests of participants The 'POWER' writing process for specifications 2 Creating better specifications The role and characteristics of an effective specification Specifications and contracts; the legal role of specifications Deciding how to specify; understanding functional and design requirements Developing the specification design; applying the principles of BS 7373 Getting organised: the key stages in compiling an effective specification 3 Preparing to write a specification Defining the scope of the specification; deciding what to include and what not Scoping techniques: scope maps, check lists, structured brainstorming The why/what/how pyramid; establishing and understanding requirements Clarifying priorities; separating needs and desires: the MoSCoW method Useful quantitative techniques: cost benefit analysis, QFD, Pareto analysis Dealing with requirements that are difficult to quantify 4 Organising the content The role of structure in specifications Typical contents and layout for a specification What goes where: introductory, key and supporting sections Creating and using model forms: the sections and sub sections Detailed contents of each sub-section Exercise: applying the tools and techniques 5 Writing the specification Identifying and understanding the specification reader Key words: will, shall, must; building and using a glossary Writing performance targets that are clear and unambiguous Choosing and using graphics Exercise: writing a specification 6 Editing and releasing the document Key editing issues for specifications Issue and control of specifications Module 3: Writing better reports 1 Introduction Aims and objectives of the day Introductions and interests of participants The 'POWER' technical writing process for technical reports 2 Creating better reports What is a technical report? types and formats of report The role and characteristics of an effective technical report Understanding technical report readers and their needs The commercial role and impact of technical reports Getting organised: the key stages in compiling a technical report 3 Preparing to write reports Agreeing the terms of reference; defining aims and objectives Being clear about constraints; defining what is not to be included Legal aspects and intellectual property rights (IPR) for reports Preparing the ground; gathering information and reference documents Keeping track of information: note making, cataloguing and cross referencing Tools and techniques for developing a valid and convincing argument 4 Organising the content The role of structure reviewed; some typical report structures Who needs what: identifying the varied needs of the readership What goes where: introductory, key and supporting sections Creating and using model forms: the sections and sub sections Detailed contents of each sub-section Exercise: applying the tools and techniques 5 Writing the report Planning the storyline: the report as a journey in understanding Recognising assumptions about the reader; what they do and don't know Converting complex concepts into understandable statements Presenting technical data and its analysis; the role of graphics Presenting the case simply whilst maintaining technical integrity Exercise: writing a technical report 6 Editing and releasing the report Key editing issues for technical reports Issue and control of technical reports

Explore "International Security in a Changing World" through live online learning. Join expert-led sessions to understand global security dynamics, emerging threats, and strategic solutions in an interactive, real-time format. Enroll now to stay informed and engaged.

A pioneering provider of independent mentoring services  For adults who are training to be teachers and Early Career Teachers (ECTs), our mission is to support and empower aspiring educators as they navigate their journey towards becoming skilled and confident professionals in the teaching profession. As a mentorship program tailored specifically for adults pursuing a teaching career, we understand the unique challenges and expectations placed upon trainees in the profession. We are committed to providing comprehensive and personalised support to help trainees meet the teaching standards set by the Department for Education in England. The teaching standards and expectations in England Our experienced mentors are well-versed in the teaching standards and expectations in England. We provide guidance and practical assistance to trainees in areas such as lesson planning, classroom management, assessment strategies, and creating inclusive learning environments. Our aim is to help trainees develop a deep understanding of the curriculum, pedagogical approaches, and effective teaching techniques. Planning Planning is a crucial aspect of a teacher's role, and we offer specialised support to trainees in this area. Our mentors work closely with trainees to develop effective lesson plans that align with curriculum requirements and engage students in meaningful learning experiences. We provide guidance on designing differentiated instruction to meet the diverse needs of students, fostering a supportive and inclusive classroom environment. Confidence Confidence is essential for success in the teaching profession, and we are dedicated to helping trainees build their self-assurance. Our mentors provide individualised coaching and feedback, helping trainees develop their teaching skills, classroom presence, communication abilities, and interpersonal skills with other staff. We create a safe and supportive environment where trainees can explore their strengths, identify areas for growth, and gain the confidence needed to deliver impactful lessons and engage with students and the wider school community effectively. High quality resources In addition to planning and confidence-building, GLA Tutorsoffers a range of other support services to trainees. We provide resources and guidance on effective behavior management strategies, assessment and feedback techniques, and effective use of technology in the classroom. Our mentors also offer guidance on professional development opportunities, helping trainees stay updated with the latest educational research and best practices in teaching. A collaborative and ongoing process At GLA Tutors, we believe that mentorship is a collaborative and ongoing process. Our mentors build strong relationships with trainees, offering ongoing support, guidance, and encouragement throughout their training and early career stages. We understand the challenges and triumphs that trainees may encounter, and we are dedicated to helping them navigate their journey towards becoming successful and impactful teachers. ChooseGLA Tutorsas your trusted partner in your teaching journey. With our experienced mentors, personalised support, and comprehensive resources, we are committed to helping you meet the teaching standards, develop as a confident educator, and make a positive impact in the lives of your students.  Invest in your future as a teacher and join us at GLA Tutors today.

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We offer the most advanced “Certified Six Sigma Green Belt Course” as per the curriculum outline of The ASQ Body of Knowledge and accredited by top international Lean & Six Sigma accreditation bodies. Six Sigma Green Belt Deliverables: 22+ hours of Instructor-led interactive virtual classroom session on the weekend Access to 45+ hours of Module based Six Sigma lectures via LMS 100+ Toolkits and Project Templates for Analysis and Implementation Soft copy of Lean Six Sigma Green Belt Body of Knowledge Live Data-oriented project, with Scenario and Analysis Methodology 20+ Dummy Projects and Case studies for Lean Six Sigma Application Support via subject expert through telephonic discussion on the weekend Sample Questions and Examination Guide for Certification Preparation Pre and Post assignments for process groups and knowledge areas Project implementation support and Data visualization using MINITAB PRO CLSSGB certification examination anytime within the 90 days course duration Certification Validation Tool for third-party credentials validation PARTICULARS Duration (Hours) 1. Define Phase 22 2. Measure Phase 14 3. Analyse Phase 20 4. Improve Phase 7 5. Control Phase 7 Total Duration 70 (Hours) Introduction Become an expert in six sigma methodology by getting hands-on knowledge on DMAIC, Project Charter, Process Capability, FMEA, Sigma calculation, Test of Hypothesis, Control Charts, VSM, JIT using real case scenarios and real-life examples. Lean and DMAIC methodologies using live projects. The Six Sigma Certification is accredited by The Council for Six Sigma Certification. The certification also acknowledges the BOK outline of The American Society for Quality, USA. The course features world-class content with live projects and MINITAB PRO driven data analysis training with end to end support in project implementation by Master Black Belt Experts and Trainers. What is Six Sigma Certification? A person with Six Sigma certification has problem-solving abilities. Someone may gain Green Belt, Black Belt or Master Black Belt certification. The higher certification one attains, the more is the ability to solve complex organizational problems. Six Sigma certification is a process of individual’s knowledge validation using a classification system, generally referred to as "Belts" (Green Belt, Black Belt, Master Black Belt) This verification test individual commands over six sigma methodology and tools. The belt classification shows the position these certified individuals would occupy in an organizational structure and job roles. Six Sigma Green Belt training is especially for the future project leaders of Lean Six Sigma projects. We deliberately mix non-profit with profit participants. There will then be fun, useful discussions and knowledge exchanges during the training sessions. In addition, there are also many self-employed people who follow the LSS Green Belt training to increase their expertise as in a trimmer. What do you do to get the Six Sigma Green Belt certificate? Our Six Sigma Green Belt training consists of a number of components: Training: in an intensive training program you learn the background of Lean and Six Sigma and we put what we have learned into practice with different simulations. Extra: With our Body of Knowledge and whitepapers you place what you have learned in a theoretical framework. The program also contains various homework assignments, in which we focus, among other things, on the use of MINITAB PRO. Follow-up: During the training, you will receive an access code to an e-learning module. You can pass the substance again in an interactive way. Exam: On the last training day you will make the CLSSGB Green Belt exam. If you succeed, you will immediately receive the official Certified Lean Six Sigma Green Belt certification. Global Recognition of Your Certification: Agenda Overview of Six Sigma and the organizationSix Sigma and organizational goalsValue of six sigmaOrganizational goals and six sigma projectsOrganizational drivers and metricsLean principles in the organizationLean conceptsValue-streaming mappingDesign for six sigma (DFSS) methodologiesRoadmaps for DFSSBasic failure mode and effects analysis (FMEA)Design FMEA and process FMEA Define PhaseProject identificationProject SelectionProcess elementsBenchmarkingProcess inputs and outputsOwners and stakeholders Voice of the customer (VOC) Customer identificationCustomer dataCustomer requirements Project Management Basics Project charterProject scopeProject metricsProject planning toolsProject documentationProject risk analysisProject closureManagement and planning toolsBusiness results for projectsProcess performance CommunicationTeam dynamics and performanceTeam stages and dynamicsTeam roles and responsibilitiesTeam toolsTeam Communication Measure PhaseProcess analysis and documentationProbability and statisticsBasic probability conceptsCentral limit theorem, Statistical distributions, Collecting and summarizing dataTypes of data and measurement scalesSampling and data collection methodsDescriptive statisticsGraphical methodsMeasure Phase (contd E. Measurement system analysis (MSA) F. Process and performance capabilityProcess performance vs. process specificationsProcess capability studiesProcess capability (Cp, Cpk) and process performance (Pp, Ppk) indicesShort-term vs. long-term capability and sigma shift Analyze PhaseExploratory data analysisMulti-vari studiesCorrelation and linear regression B, Hypothesis testingBasics Tests for means, variances, and proportionsIntroduction to MINITAB Data analysis Improve Phase of Six SigmaDesign of experiments (DOE)Basic terms, DOE graphs, and plotsThe root cause analysisLean Tools 1. Waste elimination 2. Cycle-time reduction 3. Kaizen and kaizen blitz V1. Control PhaseStatistical process control (SPC)SPC BasicsRational subgroupingControl chartsControl planLean tools for process controlTotal productive maintenance (TPM)Visual factory Project Implementation & SupportMINITAB Practice and guidance for projectProject implementation supportTemplates and Toolkits application for Project workSupport on Data Project, Implementation and project completion BenefitsFrom the course Learn the principles and philosophy behind the Six Sigma technique Learn to apply statistical methods to improve business processes Design and implement Six Sigma projects in a practical scenario Learn the DMAIC process and various tools used in Six Sigma methodology Knowledge of Six Sigma Green Belt Professional enables you to understand real-world business problems, increase an organization's revenue by streamlining the process, and become an asset to an organization According to Villanova University, employers such as United Health Group, Honeywell, GE and Volkswagen have been actively seeking professionals with Six Sigma to fill a variety of positions The Training enhances your skills and enables you to perform roles like Quality Manager, Quality Analyst, Finance Manager, Supervisor, Quality Control, etc. According to Indeed.com, the national average salary for a Six Sigma Green Belt is $72,000 per year in the United States.   From the workshop Instructor LED training by Six Sigma Black Belt and Master Belt experts to make candidate learn the real scenario of six sigma tools and methodology Learn the principles and philosophy behind the Six Sigma method Dummy project by instructors to make candidate get a hands-on six sigma projects Downloadable Six Sigma PPT & Six Sigma PDF Industry Based case studies High-Quality training from an experienced trainer The Program extensively uses Minitab, specialized statistical software. It provides you with a thorough knowledge of Six Sigma philosophies and principles (including supporting systems and tools). Know about six sigma certification cost and six sigma green belt certification cost. Who should attend? The Six Sigma program is designed for professionals and students who want to develop the ability to lead process improvement initiatives. Six Sigma tools and process is widely used in all business processes. Six Sigma is applicable in all industry and in all functional areas. An indicative list of participants in our Green Belt program could include: Financial/business analyst Commodity manager Project manager Quality manager Production manager Production Engineer Business development manager Manufacturing process engineer Continuous improvement director Business managers or consultants Project manager/Program Manager Director or VP of operations CEO, CFO, CTO Certification On successful completion of the course and course requisites, the candidate will receive Internationally recognized Six Sigma Green Belt Certification. This course offers Six Sigma Certification Validation Tool for Employers Your Six Sigma Certification Validation Tool can be used by employers, clients and other stakeholders to validate the authenticity of your Six Sigma Certifications you have received. Using the programming code located on your certified LSSGB certification, one can see all your training and certification details online.

Welcome to GLA Tutors, your go-to platform for GCSE English tutoring. At GLA Tutors, we understand the significance of excelling in GCSE English and strive to provide comprehensive and customised support to help students achieve outstanding results. Our team of experienced tutors is well-versed in the AQA examination board's specification for GCSE English. We have meticulously analysed the AQA specification to ensure that our tutoring services align with the curriculum requirements and cover all the essential elements and skills. The AQA GCSE English specification consists of two main components: 1. English Language: - Paper 1: Explorations in Creative Reading and Writing - Paper 2: Writers' Viewpoints and Perspectives - Spoken Language Endorsement 2. English Literature: - Paper 1: Shakespeare and the 19th-century novel - Paper 2: Modern Texts and Poetry Our tutors at GLA Tutors possess a deep understanding of each component and are equipped with the knowledge and resources to provide comprehensive support in all areas. Whether it's analysing texts, honing writing skills, or developing effective communication skills, our tutors are dedicated to helping students excel in their GCSE English exams. We believe in a personalised approach to tutoring. We understand that every student has unique learning needs and preferences. Our tutors tailor their teaching methods to accommodate individual learning styles, ensuring that each student receives the support and guidance they need to succeed. Our tutoring sessions are interactive and engaging. We foster a supportive learning environment where students are encouraged to ask questions, participate in discussions, and develop critical thinking skills. Our tutors employ a range of teaching techniques, including close textual analysis, essay writing practice, and creative writing exercises, to help students master the key skills required for GCSE English. With GLA Tutors, you can be confident that you will receive top-quality tutoring in GCSE English. Our tutors are committed to helping you unlock your full potential, providing guidance, and instilling confidence in your ability to excel in your exams. Join us and let us help you achieve outstanding success in GCSE English. We can provide assistance for everything you need to prepare students for exams, including: past papers, mark schemes and examiners’ reports specimen papers and mark schemes for new courses exemplar student answers with examiner commentaries guidance in planning and writing cohesively high quality revision guides