2627 Courses in Cardiff delivered Live Online

Online webinar aimed at newcomers and beginners to road rallying helping to learn the basics.

Learners will develop knowledge from the FD&FA foundation BS 5839-1 module and/or industry experience and apply this to the installation of FD&FA systems.

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.

Managing people and teams is consistently the biggest challenge raised by new managers (and even many experienced managers). This 3 hour course is aimed at introducing new and existing supervisors and managers to key supervisory skills, allowing them to develop their competence as supervisors. The course covers: Understanding your role as a supervisor SRA obligations and competence expectations Setting expectations and effective delegation Monitoring progress and quality Managing performance in difficult situations Top tips for impactful feedback By the end of this course participants will have had an opportunity to consider their current skills; develop new skills; and think about further development needs. Target Audience This online course is aimed at managers, team leaders and other supervisors. Please note that this course does NOT meet the LAA requirements as a Supervisor Course. If you need a Legal Aid Supervisor course, then please check out our Supervision & Managing Performance Course. Resources Course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. Speaker Matthew Howgate, Consultant, DG Legal Matt is a non-practising solicitor who has considerable experience in regulatory issues and advising on complex issues of compliance and ethics. He is also an expert in data protection, UK GDPR and on the civil legal aid scheme. Matthew is a lead trainer on and co-developed the LAPG Certificate in Practice Management (a training programme for legal managers and law firm owners) as well as regularly providing training on legal aid Supervision, costs maximisation, data protection and security and on general SRA compliance.

This course will show delegates how to appraise projects in Excel, incorporate and communicate updates as they happen and ultimately understand how to convert an opportunistic property investment into a core asset that can be sold on.

Half day refresher training for staff already C Card trained, registered and on the QES system. We will deliver this training via Teams and will send the link out before the training. We will cover: Reminder of how the C Card Scheme works and value of the scheme Confidentiality and the Fraser Guidelines Safeguarding and signposting The QES system Inclusive condom education New ordering system for stock and stock control If you haven't attended C Card provider training previously you can book on our new providers course by contacting jo@sexeducationcompany.org

Join us for a fun, friendly, and seriously useful networking event designed for business owners, creatives, and content-curious businesses who want to up their marketing game online. Each session features a guest expert sharing tips and real-world insights on topics like video creation, SEO, design, and more – followed by relaxed networking where you can meet like-minded people, ask questions, and share your own experiences. Whether you're a complete beginner or already posting content regularly, you'll leave with ideas you can use immediately – and maybe a few new contacts, too!

Hosted by Let's Do Business Finance Date: 16th July Time: 12pm – 12.45 pm Location: Online (Zoom link provided upon registration) Cost: Free Is your business finding it hard to access finance through traditional lenders? You’re not alone — and there is another way. Join us for this free lunchtime webinar to discover how the Community Enable Fund from British Business Bank can help you access the funding you need to grow, even if you’ve previously struggled to secure finance. We’ll be joined by a panel of industry experts: Lisa Young – Let’s Do Business Finance (the first accredited lender on the scheme) Susan Elliott – British Business Bank Matt Woodcock – Responsible Finance What You’ll Learn: What the Community Enable Fund is and how it works Why it was created and how it can help your business Real examples of how the fund can help SMEs How to apply and what to expect during the process Support available alongside the funding Whether you're a growing business, or simply exploring new finance options, this session is for you. 💬 There will be a live Q&A with our panel, so bring your questions! Who should attend? SME business owners and directors Community-focused and purpose-led businesses Anyone who has previously struggled to secure business finance Reserve your place today and take the next step towards unlocking funding for your business.

Ten live dialogues between Prof Ernesto Spinelli and International Existential Therapists followed by an Experiential Study Group. A phenomenological approach to re-view psychopathology: We aim to explore the lived experiences of irregular perceptions of reality with an open mind. Each Saturday includes a live dialogue between Prof Ernesto Spinelli and an International Existential Therapist; a moment to share your thoughts and feelings with the teachers; and a final integration facilitated by Bárbara Godoy. This series of ten Dialogues set out to explore the multifaceted dimentions and complexities associated with Existential Therapies. It attempts to engage with various interpretations of insanity through the lens of patients' often painful, confounding, and deeply unsettling life experiences. TIMES AND DATES 2025 25 Jan. “Knots” with Prof. Ernesto Spinelli 2 Feb. “Healing” with Dr. Michael Guy Thompson 22 Mar. “Difference” with Dr. Todd DuBose 12 Apr. “Polarization” with Prof. Kirk Schneider 3 May “Character” with Prof. Robert Romanyshyn 21 Jun. “Opening” with Dr. Yaqui Martinez 19 Jul. “Meaning” with Dr. Jan Resnick 25 Oct. “Invention” with Dr. Betty Cannon 15 Nov. “Hallucination” with Prof. Simon du Plock 13 Dec. “Hysteria” with Bárbara Godoy Full course (including dialogues): £1260 (2 pm to 5 pm – UK time) Only Dialogues: £630 (2 pm to 3 pm – UK time) Venue: Online Zoom Read the full Programme here > Course Organised by:

“Meaning-Fullness” critiques traditional psychiatric diagnosis, advocating for an existential/phenomenological approach to mental health. We aim to explore the lived experiences on irregular perceptions of reality with an open mind. Each Saturday includes: a live dialogue between Prof. Ernesto Spinelli and an International Existential Therapist; a moment to share your thoughts and feelings with the teachers; and a final integration facilitated by Bárbara Godoy. This series of ten dialogues set out to explore the multifaceted dimentions and complexities associated with Existential Therapies. It attempts to engage with various interpretations of insanity through the lens of patients often painful, confounding, and deeply unsettling life experiences. Meaning- between Prof. Ernesto Spinelli and Dr. Jan Resnick “Meaning-Fullness aims to develop an alternative approach to traditional psychiatric diagnosis of psychopathology through an understanding of the existential vacuum and a phenomenology of language and the body. There is a growing epidemic of mental un-wellness even though there has never been so many psychiatrists and psychologists available. This contradiction demonstrates how a bio-medical approach is far too limited at best and a radical mistake, at worst. Through the use of theory, philosophical discussion and case studies, Meaning-Fullness seeks to elaborate how mental disturbance and emotional suffering, traumatic and dissociative experience, emptiness and meaninglessness, can be understood differently and then worked with in psychotherapy. When an existential/phenomenological perspective informs the therapeutic relationship, terms like treatment, healing, cure, recovery, growth and development, can be seen in a different light from the standard narratives and take on a wholly different meaning.” Dr. Jan Resnick. Dr. Jan Resnick is a senior psychotherapist, supervisor, and author. He has a PhD in Psychology (Psychoanalysis). As founder and Director of Training, he ran a Nationally Recognized and Accredited Registered Training Organisation called The Churchill Clinic for 18 years which became the largest such organisation in Australia for conferring post-graduate qualifications for training Psychoanalytic Psychotherapists. He was the Founding President of the Psychotherapists & Counsellors Association of Western Australia where he later received an Outstanding Achievement Award after serving 10 years on the Management Committee. He was an Editorial Advisory Board Member of the national journal Psychotherapy in Australia for 20 years and currently, an Advisory Board member of Blue Knot Foundation (formerly ASCA – Adult Survivors of Child Abuse). He is accredited by the Royal Australian New Zealand College of Psychiatrists to supervise psychiatry registrars in psychotherapy and has taught in the Advanced Psychotherapy Training Program. He has presented at many conferences including last year in Valencia, Spain for the International Association for Relational Psychotherapy and Psychoanalysis, also for the Mental Health Practitioners Network of Australia, and 3 times for the RANZCP Psychotherapy Section bi-national conference. He runs a supervision group for Psychiatrists practicing psychotherapy for the past 15 years and supervises Developmental Paediatricians at the State Child Development Centre in West Perth. He has presided over 4 mental health charities and has over 100 publications including two books. His book based on his clinical work as a couples’ therapist is How Two Love, Making your Relationship Work and Last. His latest book published by Karnac Books (Oxford) is called Meaning-Fullness, Developmental Psychotherapy and the Pursuit of Mental Health, an existential/phenomenological and relational approach based on his clinical work over more than 47 years. Prof. Ernesto Spinelli was Chair of the Society for Existential Analysis between 1993 and 1999 and is a Life Member of the Society. His writings, lectures and seminars focus on the application of existential phenomenology to the arenas of therapy, supervision, psychology, and executive coaching. He is a Fellow of the British Psychological Society (BPS) as well as an APECS accredited executive coach and coaching supervisor. In 2000, he was the Recipient of BPS Division of Counselling Psychology Award for Outstanding Contribution to the Profession. And in 2019, Ernesto received the BPS Award for Distinguished Contribution to Practice. His most recent book, Practising Existential Therapy: The Relational World 2nd edition (Sage, 2015) has been widely praised as a major contribution to the advancement of existential theory and practice. Living up to the existential dictum that life is absurd, Ernesto is also the author of an on-going series of Private Eye novels. Date and Time: Saturday 19 July from 2 pm to 3 pm – (UK time) Individual Dialogue Fee: £70 Venue: Online Zoom FULL PROGRAMME 2025: 25 January “Knots” with Prof. Ernesto Spinelli and Bárbara Godoy 22 February “Healing” with Dr. Michael Guy Thompson and Prof. Ernesto Spinelli 22 March “Difference” with Prof. Tod DuBose and Prof. Ernesto Spinelli 12 April “Polarisation” with Prof. Kirk Schneider and Prof. Ernesto Spinelli 3 May “Character” with Prof. Robert Romanyshyn and Prof. Ernesto Spinelli 21 June “Opening” with Dr. Yaqui Martinez and Prof. Ernesto Spinelli 19 July “Meaning” with Dr. Jan Resnick and Prof. Ernesto Spinelli 25 October “Invention” with Dr. Betty Cannon and Prof. Ernesto Spinelli 15 November “Hallucination” with Prof. Simon du Plock and Prof. Ernesto Spinelli 13 December “Hysteria” with Bárbara Godoy and Prof. Ernesto Spinelli Read the full programme here > Course Organised by: