478 Courses in Cardiff delivered Live Online

This seminar supports you to implement ideas from the Six Stages Framework. It is designed for those who are reading or have read my book Understanding and Dealing with Everyday Racism- The Six Stages Framework

Workplace Mediation

An accredited qualification to prepare supervisors and team leaders for a future management role. This programme gives Team Leaders & Managers the skills, disciplines and confidence to manage their team effectively and add a great deal more value to the organisation - where they have to apply their learning in order to achieve the highly coveted ILM qualification. In order for a business to obtain maximum results, it is important that employees are motivated and supported in their job roles. It is the responsibility of the team leader or supervisor to lead their team effectively and present feedback to management. This 3-day programme will guarantee to boost your performance as a team leader and help you make the transition from working in a team to leading a team. We use a combination of theory and practical to help you develop yourself, and a toolkit of resources to use in the workplace. This is an internationally accredited course which not only carries kudos but it ensures you apply the learning back into the workplace for an immediate impact. All of our ILM Programmes are provided in partnership with BCF Group Limited, which is the ILM Approved Centre we deliver under. Course Syllabus The syllabus of the ILM Level 2 Award in Leadership and Team Skills course is split into three main modules, covering the following: Module One Developing Yourself as a Team Leader Learning the various roles, functions and responsibilities of a team leader - depending on workplace Recognising limits of authority and accountability, and how these are defined Developing personal skills and abilities for effective team leading Using reflective learning skills to improve performance Identifying areas of strength and possible improvement Finding ways of obtaining feedback from others Receiving and responding positively to feedback Module Two Workplace Communications Learning stages in the communication process Consideration of the recipient's needs Spotting barriers to communication and how to overcome them Establishing a range of direct communication methods relevant to the team Collating a range of direct communication methods relevant to people outside own area of responsibility. This includes written, telephone, e-mail and face-to-face Recognising the aspects of face-to-face communication, including appearance, impact, body language Realising the importance of succinct and accurate records of one-to-one oral communication Reasons for maintaining records of one-to-one communication (e.g. potential disciplinary or legal issues) Module Three Managing Yourself Setting SMART objectives and using them to prioritise own actions Learning simple time management techniques Developing an awareness of own skills and abilities Giving yourself personal objectives in relation to team objectives Developing flexibility and responding to daily changing circumstances Diagnosing the causes and impacts of stress at work Identifying symptoms of stress in yourself Knowing the implications of stress for workplace and non-work activities/relationships Developing simple stress management techniques Available sources of support Action planning and review techniques Accreditation As with all ILM accredited programmes, participants will need to complete the post-programme activity in order to achieve their full ILM Level 2 Award in Team Leading. This element is designed to show to ILM that you are able to apply what you have learned in the workplace. Who Is It For? This programme is ideal for practising or aspiring team leaders, in any industry sector, who is looking to gain a solid foundation or develop their existing skills as a team leader. This internationally recognised course will give you a solid understanding of what is needed to be a successful team leader, how to delegate, motivate and how to implement these skills in to your work place. What Will I Learn? At the end of the course, successful candidates will: Have a good understanding of the team leader role Apply a range of effective communication skills to overcome barriers Know how to motivate, build confidence and gain the best from their teams Identify, build and encourage effective team behaviours Apply practical skills and knowledge to be transferred to the workplace Gain an internationally recognised qualification What Is Required? There are no formal entry requirements, but participants will normally be either practising or aspiring team leaders, with the opportunity to meet the assessment demands and have a background that will enable them to benefit from the programme. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information about running this course in-house at your premises, please contact us for more information.

Our team of Construction industry experts provide business management training for leaders and business owners across England and Scotland CONSTRUCTION INDUSTRY SPECIFIC Construction Business Growth Academy The Power Within Training is dedicated to helping construction-based business owners and construction management throughout England, Scotland, and Wales achieve more than they believed possible. Our construction business training is designed to develop owner-managers and help them create the future they want. To ensure business growth, we have a dedicated team of industry professionals to give unique support specific to the skills, traits, and challenges found within Construction. This programme was created to help you push and elevate your business to the next level. Contact us to register for our construction business training. Explore Our Construction Business Growth Course We created the Business Growth Academy for business owners like you to grow and develop their businesses in a more controlled and sustainable way. To ensure growth, our construction business training is a series of six training modules focused on business growth, leadership, and financial management. Most of our participants are business owners looking to get the tools needed to spend more time working on their business while generating more profitability to ensure consistent business growth. The Power Within Training uses the latest business growth strategies, which allow you to identify, modify and quickly implement our easy-to-follow business-building tools and techniques designed around the construction and property development industry. Whether you are a business owner or an aspiring construction and property development entrepreneur, our Construction Management Course will provide the tools and techniques to drive your business forward and achieve sustainable growth. Join us at the Business Growth Academy and unlock your full potential. The Goal of Our Construction Management Training Our goal with this training is to provide you with the tools you need to take control of your business. This allows you to use the latest strategies and ensure the smooth growth of your construction business. The construction management training we offer is a three-month course with new modules available twice monthly, delivered via Zoom or in person. These modules are designed to work around your schedule. After, you’ll have a 39-hour CPD certification thanks to our CITB skills & training courses. Overall, our fully funded construction management training will help you place the proper foundation, allowing you to build a more substantial and focused business that’s centred around constant growth and profits while future-proofing your business. BUSINESS GROWTH ACADEMY The Benefit of Our Business Growth Academy As you go through our training, you’ll delve into each module and the critical steps and tools. These include how to plan, organize, and control construction operations, all designed to provide you with a well-rounded view of your business. Not only will you get the tools you need to ensure your construction business growth, but you’ll also get access to benefits such as lifetime access to your online interactive training portal, entrance into a private social and professional networking group, pro bono coaching, and mentoring from industry experts and leaders. Here are some additional benefits of our construction management training: Register your interest today You’ll build a personalised 12-month business development plan that keeps you focused on high-value activities, ensuring you remain on track to grow. Tools and techniques to not only measure but also increase your profitability within your business. These tools help you ensure that you’re never leaving money on the table again. Learn, develop, and nurture self-management and leadership strategies that you can work on and in your business to help you from chasing your tail or burning out. You’ll develop unshakeable confidence in your business’s ability to grow and become the kind of entrepreneur that chooses the customers they want to work with, meaning customers who are driven by value, not by price. Gain valuable leadership and self-development skills, which encourage learning for life. Lastly, you’ll no longer wonder, “what if?” You’ll have the knowledge and understanding to keep unlocking and growing your business’s true potential. WHAT'S INCLUDED IN THE PROGRAMME Course Overview As we’ve mentioned, our business management course is designed to be completed over three months, with two courses being released monthly. These are designed to be done on Zoom or in person and are flexible around your busy schedule. Our modules were created to be easy to understand while providing the resources needed to elevate your construction business. Here is a more in-depth look at what to expect from our modules: Module 1: The C.O.D.E Breaker: The Business FundamentalsThis module will encourage you to deep dive into your why and break the business C.O.D.E. You’ll be shown the importance of knowing why you started the business, how you can build a business while remaining authentic, and what needs to be done to ensure you create and support a solid foundation moving forward. During this module, you’ll discover how to successfully build a business in the construction industry, from the fundamentals and foundations to the growth. Lastly, we’ll review your vision, values, and purpose, show why these are critical areas, and allow you to establish a real business for you and your customers. Module 2: Your M.E.N.T.A.L Agility: The Entrepreneurial Mindset With this module, we’ll focus on self-leadership and how you should constantly be developing the ‘inner game’ or minder and the ‘outer game’ or action. The inner game consists of intention, self-awareness, self-confidence, and self-efficacy. These must be used to achieve personal mastery, while the outer game consists of influence and impact. M.E.N.T.A.L. agility is your key to all success and failure, meaning that without leading yourself, you’ll never find business success. For us, your M.E.N.T.A.L. agility is made of five key components that enable you to transition from owning a business to thinking and planning like an entrepreneurial business owner. Module 3: The T.I.M.E Multiple: Working ON or Working IN The point of this module is to help you understand that you can’t manage your time; you can only manage your use of time or your self-management skills. It’s vital to have strong self-management skills to be more successful at work. We’ll explore ways to help maximise your time and identify your High Payoff Activities. The T.I.M.E. multiplier is about accepting that you cannot do everything yourself. Instead, it would be best if you focused on your high-payoff activities. Our goal is to teach you to say it’s okay to say no. We’ll show you the importance of recognising the significance of all your decisions. Along with that, we focus on unique planning and defining processes to bring the future into the present. Module 4: The Business P.R.O.B.E: The Numbers Game Understanding your finances is essential as it allows you to make informed decisions that have the potential to make significant impacts on your business, growth, and even your bottom line. We want you never to leave money on the table again. When you know the difference between markup and margin, fixed and variable costs can make the difference between owning a business and the business owning you. Understanding your business numbers will increase your revenue and profitability and even grow your business. Module 5: High-Performance T.E.A.M.S: The Well-Oiled High-performing teams are more than a group that works together. A high-performing team has clear priorities and purposes and shares an understanding of how each team member or subcontractor prefers to approach work. The foundation of a high-performing team or business starts with trust. The development starts with creating an environment where leaders and team members can openly disclose which strengths they feel they bring to a team and what support they need to be their best selves. Truth is that all people’s problems directly reflect the business owner’s leadership and management. When a team doesn’t do things your way, they probably have no idea what your way is. Module 6: G.O.A.L.S: Setting & Defining the Accountability System Everyone works best with clearly defined goals, from completing a refurb on a budget or growing your construction business to over 10M annual profit. Remember the old saying, through a goal with a plan, is just a wish! We’ll teach you our tried and tested process for setting and achieving your objectives by focusing on what matters most. Reviewing your daily, weekly, and monthly goals, we can help you make high performance a habit. Best of all, you’ll create a detailed 12-month business development plan to get your personal and professional goals moving in the right direction. Meet the Construction Business Training Presenters Derrick Matheson: Training and Development Director and Trainer of Business Growth Academy A seasoned business owner, Derrick understands the challenges UK construction and property development professionals face. We have crafted a targeted program that simplifies growth, empowering entrepreneurs with easy-to-implement strategies.  Derrick’s mission is simple: to empower and equip ambitious entrepreneurs and professionals with the tools and knowledge necessary to thrive in today’s competitive market. The Business Growth Academy is a testament to his dedication, offering an innovative, step-by-step business-building process that demystifies the complexities of growth and unlocks the full potential of your enterprise. Stuart Mason: BGA’s Bold Training Manager, Lead Trainer, and Author of “How To Wreck Your Business Stuart, the fearless BGA Training Manager and Lead Trainer has turned his business failures into powerful lessons for others. As the author of “How To Wreck Your Business,” Stuart shares his hard-earned wisdom to help business owners avert the same pitfalls that led to the demise of his own company on its 20th anniversary. Stuart’s approach is refreshingly direct and unapologetically abrupt, cutting through the noise to deliver real-world insights that make a difference. Don’t expect a dry lecture on business theory from a dusty textbook; instead, Stuart offers a ‘streetwise’ perspective that is both practical and actionable, pushing you to uncover the answers that will make your business shine in a competitive market.

Having a dog is a joyful experience but an untrained dog will put stress and anxiety on the whole family. At Cheshire Dog Services, we want to help you enjoy your dog so are happy to provide one to one training sessions for you and your dog. Having trained many different breeds from Chihuahua’s & Yorkies – Lab’s & Spaniels to Rottweiler’s & German Shepherds, I am well versed in handling most problems in any breed. I am also a member of The Guild of Dog Trainers who acknowledge the needs of dog owners & their aim of a well behaved dog. The Guild fully understands the expectation society places on dog owners & additionally the laws which affect them all. We live in an artificial environment, which can often pose many dangers to dogs. We invite pets into our home then punish or blame them for acting up like animals do. It’s our responsibility to teach our dogs what the social boundaries are and how to live in a human environment. Even though they become trusted family members, we need to remember that fundamentally they are animals and as beautiful and loving as they are, training is key to avoid behavioral problems that will inevitably crop up. Have you ever noticed when a trainer handles a students’ dog in class – the dog performs amazingly well? The dog then goes back to his owner and forgets all that was taught. This is all down to how you handle your dog. How you are able to read the smallest changes in their body language and posture and make the confident and correct adjustments according to what is required. As a dog trainer with many years worth of experience, my aim is to pass on my skills and as much knowledge as is possible to all of my valued clients. When you and I work together, your dog will learn FASTER! You will enjoy a better-behaved dog in a shorter period of time whilst still being actively involved in the process of teaching your dog. As your dog learns the necessary concepts with me, you will experience the benefit of reducing your own frustration within your own training sessions at home. I help both you and your dog come together towards a common goal of a happy life together. Puppy 1-2-1’s Pups are never too young to learn, their Mums teach them many things in the first 7/8 weeks before we take them into our lives. We need to continue to educate the pup so they know the boundaries we expect in order for them to fit into our human ways and for you to fully enjoy these wonderful creatures. Much can be done BEFORE they have had all their inoculations and are ready to walk outside. The key to effective training is teaching your pup that whenever he does something wrong, you immediately redirect him to what you expect and then reward for getting it right. Most of all, puppy training needs to be upbeat, consistent and rewarding with regular sessions practiced and integrated into your daily routine. What I’ll cover with you at your home are: Shaping behaviour Crating Basic obedience controls of Sit, down, stand, focus & wait. Recall set up, the most important command for all dogs without a doubt! The best type of equipment use to help with training, whistles for recall, training lines, reward pouches etc. Interactive play used to build bonds and value in you as the owner/handler through ball tugs, tugs and ropes. How to teach the pup to “leave it” Advice on leads, harnesses, treats, socialising, lead control Answer any questions you may have resulting to your puppy Adolescent and mature dogs 1-2-1’s Adolescence in dogs is reached by month 7-8 & the dog becomes fully mature by month 18. We’ll cover the following in our sessions or can focus on a specific need if requiredat’s r Obedience Heel-work so your dog walks nicely by your side and doesn’t pull. Wait / Stay commands for both obedience and safety Interactive play and bond building to aid recall Recall development is essential for all dogs big and small. “Leave it” command so the dog ignores what its told to leave Focus will allow a higher level of obedience. I believe positive reinforcement training is the best way to create a happy and confident dog who understands what is expected of them. I teach owners how to establish boundaries at home and employ problem behaviour prevention strategies from early puppyhood onwards. Training and behaviour problems are resolved without the punishment-based techniques that commonly result in fear, aggression, or deterioration of the bond between dog and owner. Instead I utilise positive methods based on well-established learning theories and behavioural science that are humane, practical and effective. I teach marker-based training, either with a clicker or word, combined with rewards of all kinds (e.g., food, toys, play, and praise). All my training sessions reflect a comprehensive understanding of the dog’s natural behaviour, and take into respect learning abilities as well as the dog’s mental and physical developmental stages. In my classes, I strive to create a relaxed and enjoyable learning experience as I believe that the human part of the equation needs as much support and understanding as the canine component. Most people learn more quickly when not subjected to criticisms and negative feedback and therefore, a positive approach to the training of the people is an integral part of all our classes. Please contact us for prices (they vary depending on what’s required)

An introduction to Ultrasound scanning common lower limb pathologies Speaker: Mike Grice a renowned Clinical Musculoskeletal Specialist, Shockwave Expert, Sonographer and Clinical Anatomist with over two decades of expertise in the Health and Fitness sector. Are you interested in learning more about using diagnostic ultrasound for lower limb pathologies? This expert led webinar is the perfect introduction to this fascinating topic. Over 90 minutes you will learn more about: How ultrasound works How to optimise images depending on structure depth The importance of anatomy Scanning an Achilles Tendon, Patellar Tendon and Medial Knee More on the speaker: With a passion for education and therapy, Mike Grice founded Movement Therapy Education in 2003, a leading institution dedicated to health, fitness, and therapy training. His academic contributions are notable. Mike has been an esteemed lecturer for both the FdSc and BSc Sports Therapy programs at University College Birmingham. Moreover, he has shared his insights as a guest lecturer across prestigious institutions in the UK, USA, and Europe. Serving as a lead tutor and advisor, Mike's expertise extends to affiliations with renowned institutions such as Movement Therapy Education, Elite Therapy Education, RockTape, and NAQI. His extensive knowledge is sought after by Premier League and Championship football clubs where he conducts specialised training sessions particularly in the delivery of Shockwave and Sonography. In the corporate sector, Mike has provided valuable consultancy to industry leaders like Boots, Pera Products, Startrite, and MicroScooter via Brytespark. His innovative approach was instrumental in advancing patient education systems in collaboration with Convatec. A regular on the conference circuit, Mike has been a featured speaker at events like Therapy Expo, FitPro, International Fitness Showcase, and Good Health Show. His notable presentation at the 2014 IOC World Conference for Injury Prevention in Monaco underscores his global influence. A testament to his dedication to education, Mike authored "Anatomy for Shockwave Users", a specialised course for Kinas Medical. He also serves as a trusted sonography educator for the Shockwave Academy based in Atlanta, Georgia.

Great fundraising doesn’t just happen—it’s fuelled by connection, clarity, and conversations that matter. In this energising, practical session, leadership coach and author Jude Sclater will introduce the key principles behind Think Like A Coach—a simple, powerful approach to having more meaningful conversations at work. You’ll learn how to create space for reflection, shift from problem-solving to potential, and spark insight in everyday chats with your team or peers. At the heart of the session is a practical two-step coaching model you can use in any conversation—whether you’re checking in with a colleague, supporting a teammate through a challenge, or celebrating a success. It’s designed to work in the real world, even when time is tight. You’ll get a chance to try it out in small breakout rooms, using a real-life example: something that went well for you this week. It’s a light, positive way to practise the approach in action—and hear what others are learning too. About your facilitator: Jude Sclater is the author of Think Like A Coach, shortlisted for the 2025 Business Book Awards. She’s also the creator of a practical learning programme that helps managers lead with empathy and impact—one conversation at a time. With a decade of experience coaching leaders in professional services, she now supports organisations across sectors to build stronger teams through everyday coaching skills.

Whetstone Communications and comms2point0 are pleased to bring you the Data Bites series of free webinars. Our aim is to boost interest and levels of data literacy among not-for-profit communicators.

Getting Started Fast-track your journey to becoming a transformative leader through the MBA Advanced Entry route. This route is designed to expedite your progress towards impactful leadership roles. An MBA is a significant milestone for senior managers and aspiring directors, as it combines essential theoretical knowledge with practical skills needed to lead teams and achieve tangible results effectively. Typically pursued after gaining several years of professional experience, an MBA offers numerous benefits, such as enhanced career prospects, a high professional reputation, and an expanded business network. The programme provides access to a global network, a diverse student community, promising career opportunities, and a rigorous academic curriculum. The MBA Advanced Entry route is tailored for individuals with relevant hands-on management experience, a recognised Postgraduate Diploma (PgD) in management, or a comparable qualification. The programme is designed for individuals aspiring to advance their careers in senior management.  It comprises two key components: the Research Methods module and the Consultancy Project Report. The Research Methods module begins with Induction and Research Methods webinars, allowing students to finalise their project research proposals. On the other hand, the Consultancy Project Report module offers an opportunity to explore a specific area of interest within an organisational context. The module emphasises independent thought, continuous learning, and critical reflection. Students must produce a Consultancy Project Report that provides a practical and realistic solution to a strategic business challenge supported by theoretical and conceptual analysis. The MBA Advanced Entry is delivered by the London Graduate School and awarded by the University of Buckingham. School of Business and Technology London partners with the London Graduate School to promote this programme. Throughout the programme, students receive support from the academic team, including a dedicated supervisor to guide them through the Consultancy Project Report module. The MBA Advanced Entry route typically takes 6 to 9 months to complete. Upon successful completion, students are awarded the degree of Master of Business Administration from the University of Buckingham. They also have the option to attend the graduation ceremony held in the UK, commemorating their achievements. The programme aims to provide students with comprehensive support and valuable opportunities for personal and professional growth, ensuring they make the most of their investment in their future. About Awarding Body Buckingham is unique. It is the only independent University in the UK with a Royal Charter and probably the smallest, with around 2,700 students (approx 1,600 on campus). The University campus is well known for being one of the most attractive locations in the region. The Great Ouse River, home to much wildlife, winds through the heart of campus. Each student mixes with over 100 other different nationalities, so being at Buckingham is just like being in a mini global village. These contacts, acquaintances and friendships carry on long after life at Buckingham is over. Ranked Top 10 for Student Satisfaction Ranked Top 10 for Graduate Prospect Recognised by World Education Services (WES) OTHM Qualifications are approved and regulated by Ofqual (Office of Qualifications and Examinations Regulation) and recognised by Qualifications Wales. OTHM qualifications have achieved a reputation for maintaining significant skills in various job roles and industries like Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. OTHM serves the progression option with several UK universities that acknowledges the ability of learners after studying Level 3-7 qualifications to be considered for advanced entry into corresponding degree year/top-up and Master's/top-up programmes. Regulated by ofqual.gov.uk Recognised by World Education Services (WES) Assessment Assignments and Projects No Examinations Entry Requirements To be eligible for the MBA Advanced Entry route, you must meet the following criteria: OTHM Level 7 Diploma in Strategic Management and Leadership A Bachelor's degree or an equivalent higher qualification. Submission of a copy of your valid photo ID to verify your identity. A well-crafted Statement of Purpose outlining your motivations, career aspirations, and reasons for pursuing the MBA Advanced Entry route. An updated Curriculum Vitae (CV) demonstrating a minimum of two years of work experience at the graduate level, either in a managerial or professional capacity. By meeting these application requirements, you will take the initial steps towards joining the MBA Advanced Entry programme, enabling you to enhance your managerial and leadership skills significantly. English Requirements A pass in English at the A level. Completion of a Bachelor's degree programme conducted and assessed in English. An overall score of 6.5 or higher in the International English Language Testing System (IELTS) with a minimum score of 6.0 in each component. A Test of English as a Foreign Language (TOEFL) score of 72 or higher, with a minimum of 18 in reading, 17 in listening, 20 in speaking, and 17 in writing. This includes scores from the Home Edition of TOEFL. In addition to the requirements above, all applicants must participate in a live virtual interview with a staff member from the London Graduate School. Progression An MBA graduate can pursue a fruitful career in many industries. MBA can open career opportunities in various sectors such as banking and financial services, investment banking, management consulting, insurance, hospitality, media, information technology (IT) and marketing. An MBA is often a pathway to promotion or a career change as you will gain a professional reputation and develop essential skills in the sector you choose to pursue. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure MBA Advanced Entry Programme Structure Research Methods Consultancy Project Report Delivery Methods The MBA Advanced Entry delivered by London Graduate School, awarded by the University of Buckingham through distance learning. You will receive excellent support from academic team of London Graduate School, including your programme manager and your supervisor who will be with you every step of the way. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Learn how to drive innovation in your organisation and foster a creative, adaptive and sustainable work environment.