1089 Courses in Cardiff delivered Live Online

This CPD accredited short course is for everyone who wants to work more effectively with their collaeagues. It will help strengthen personal competencies including listening and communication, understanding and engaging with different perspectives, and working together to create a positive culture in the office or on the shopfloor.

Duration 5 Days 30 CPD hours This course is intended for This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ Core 1 220-1101 Certification Exam and the CompTIA A+ Core 2 220-1102 Certification Exam. Overview On course completion, participants will be able to: Support operating systems. Install and configure PC system unit components and peripheral devices. Install, configure, and troubleshoot display and multimedia devices. Install, configure, and troubleshoot storage devices. Install, configure, and troubleshoot internal system components. Install, configure, and maintain operating systems. Maintain and troubleshoot Microsoft Windows. Explain network infrastructure concepts. Configure and troubleshoot network connections. Manage users, workstations, and shared resources. Implement client virtualization and cloud computing. Implement physical security. Secure workstations and data. Troubleshoot workstation security issues. Support and troubleshoot laptops. Support and troubleshoot mobile devices. Install, configure, and troubleshoot print devices. Implement operational procedures. CompTIA A+ certified professionals are proven problem solvers. They support today's core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today's digital world. It is the only industry recognized credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment. It is trusted by employers around the world to identify the go-to person in end point management and technical support roles. CompTIA A+ is regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace. 1 - Installing Motherboards and Connectors Explain Cable Types and Connectors Install and Configure Motherboards Explain Legacy Cable Types 2 - Installing System Devices Install and Configure Power Supplies and Cooling Select and Install Storage Devices Install and Configure System Memory Install and Configure CPUs 3 - Troubleshooting PC Hardware Apply Troubleshooting Methodology Configure BIOS/UEFI Troubleshoot Power and Disk Issues Troubleshoot System and Display Issues 4 - Comparing Local Networking Hardware Compare Network Types Compare Networking Hardware Explain Network Cable Types Compare Wireless Networking Types 5 - Configuring Network Addressing and Internet Connections Compare Internet Connection Types Use Basic TCP/IP Concepts Compare Protocols and Ports Compare Network Configuration Concepts 6 - Supporting Network Services Summarize Services Provided by Networked Hosts Compare Internet and Embedded Appliances Troubleshoot Networks 7 - Summarizing Virtualization and Cloud Concepts Summarize Client-Side Virtualization Summarize Cloud Concepts 8 - Supporting Mobile Devices Set Up Mobile Devices and Peripherals Configure Mobile Device Apps Install and Configure Laptop Hardware Troubleshoot Mobile Device Issues 9 - Supporting Print Devices Deploy Printer and Multifunction Devices Replace Print Device Consumables Troubleshoot Print Device Issues 10 - Configuring Windows Configure Windows User Settings Configure Windows System Settings 11 - Managing Windows Use Management Consoles Use Performance and Troubleshooting Tools Use Command-line Tools 12 - Identifying OS Types and Features Explain OS Types Compare Windows Editions 13 - Supporting Windows Perform OS Installations and Upgrades Install and Configure Applications Troubleshoot Windows OS Problems 14 - Managing Windows Networking Manage Windows Networking Troubleshoot Windows Networking Configure Windows Security Settings Manage Windows Shares 15 - Managing Linux and macOS Identify Features of Linux Identify Features of macOS 16 - Configuring SOHO Network Security Explain Attacks, Threats, and Vulnerabilities Compare Wireless Security Protocols Configure SOHO Router Security Summarize Security Measures 17 - Managing Security Settings Configure Workstation Security Configure Browser Security Troubleshoot Workstation Security Issues 18 - Supporting Mobile Software Configure Mobile OS Security Troubleshoot Mobile OS and App Software Troubleshoot Mobile OS and App Security 19 - Using Support and Scripting Tools Use Remote Access Technologies Implement Backup and Recovery Explain Data Handling Best Practices Identify Basics of Scripting 20 - Implementing Operational Procedures Implement Best Practice Documentation Use Proper Communication Techniques Use Common Safety and Environmental Procedures

Introduction to Mental Health and Learning Disability in Primary Care (2-Day Course)This course is designed for Nurse Associates, Practice Nurses, Nurse Practitioners (NP's), Emergency Nurse Practitioners (ENP's), Paramedics, and Pharmacists who aim to enhance their knowledge and skills in mental health and learning disability care within the primary care setting.Day 1: Mental HealthLearning Objectives:1. Understand the concept of mental health and its importance in overall well-being.2. Identify common mental health disorders, their signs, symptoms, and risk factors.3. Explore different approaches to mental health assessment and diagnosis.4. Learn evidence-based interventions for various mental health conditions.5. Develop effective communication skills when interacting with individuals experiencing mental health challenges.6. Gain knowledge of available resources and support systems for mental health.Introduction to Performing Annual Reviews for Mental Health Patients:- Understand the significance of performing annual reviews for individuals with mental health conditions.- Explore the assessment tools and methods required for annual reviews in mental health.- Begin to develop skills in conducting annual reviews for mental health patients.Day 2: Learning DisabilitiesLearning Objectives:1. Define learning disabilities and recognize their impact on individuals' lives.2. Identify common types of learning disabilities, their characteristics, and associated challenges.3. Understand the importance of early detection and screening for learning disabilities.4. Learn strategies for supporting individuals with learning disabilities in various settings.5. Explore the rights and legislation related to individuals with learning disabilities.6. Enhance communication and collaboration skills when working with individuals with learning disabilities.Introduction to Performing Annual Reviews for Learning Disability Patients:- Understand the significance of performing annual reviews for individuals with learning disabilities.- Learn the specific assessment tools and methods required for annual reviews in learning disabilities.- Begin to develop skills in conducting annual reviews for learning disability patients.Join us for this informative and interactive 2-day course via Zoom, led by Dr. Tamara Cunningham, and equip yourself with the knowledge and skills necessary to provide comprehensive care for individuals with mental health and learning disability conditions in a primary care setting.

Effective Presentation Skills: In-House Training In today's results-oriented, global working environment, the ability to create and deliver presentations effectively is a necessary skill set for people at all levels of an organization. Regardless of your role, it's important to know how to synthesize your ideas into a coherent and focused narrative, add visuals that support and reinforce your message, and deliver it in a way that resonates with your audience. In this highly interactive course, we will unpack and practice some of the tools and techniques used by top speakers and influencers all over the world. In this engaging two-day course, you will plan, write, refine, practice, and deliver a presentation to the class. Your presentation will be filmed on both days, and you will leave the course with a flash-drive copy of your videos; participants of the virtual classroom workshop should be prepared to present via webcam. In addition to discovering and enhancing your own personal delivery style, you will learn how to create an overarching goal for your presentation and then organize and structure it for maximum impact. You'll gain insight into how to anticipate your audience's needs and tailor the content and delivery in a way that connects with them and sustains their attention and engagement. You will also learn skills that will help you control nervous energy, remain focused on and attuned to your audience, improvise under pressure, deal effectively with questions, and build a compelling call to action. What you will Learn At the end of this program, you will be able to: Construct an effective presentation goal statement, opening, body, and closing that connect with an audience Analyze an audience's needs and style preferences, including relevant DiSC®-related elements Deliver a complete criteria-based presentation that will persuade others Align usage of visuals as well as verbal and non-verbal techniques to maximize the impact of your presentation Getting Started Introductions and social agreements Course structure Course goals and objectives Opening activities Planning and Organizing Video: 'The Art of Misdirection' Setting your presentation goal Writing a goal statement Analyzing your audience Applying the 'reality' test Creating and strengthening supports Structuring your presentation 5 components of an effective opening Presentation body Presentation closing Write your presentation opening Audience Analysis Video: 'How to Tie Your Shoes' Everything DiSC® introduction Audience DiSC® Styles Analyzing your audience Further audience analysis Effective Delivery Delivery challenges: virtual and in-person Keeping your audience engaged Your body as your instrument Verbal / paraverbal elements Body stance and nonverbal communication What are your 'tells?' Controlling nervousness Staying attuned to your audience Responding to questions Review and edit your opening Deliver your opening Visuals and Enriching Elements Using images in your presentation Guidelines for visual composition Using questions to engage your audience The power of the pause Practicing and Applying What You've Learned Preparation Delivery Feedback Opportunity to put into practice the program content and receive a video copy Summary and Next Steps What did we learn and how can we implement this in our work environment? Your personal action plan

The aim of this 1-hour session is to increase your understanding of neurodiversity and to learn how to properly support neurodiverse individuals in the workplace and more importantly help to unlock their huge potential.

Basic Business Communication Skills Course Overview This course on Basic Business Communication Skills is designed to equip learners with essential communication techniques for effective interaction in the business world. Covering key areas such as written communication, verbal communication, and non-verbal cues, it ensures that learners understand the importance of clarity, tone, and professionalism in business settings. By the end of the course, participants will be able to communicate more confidently and effectively with colleagues, clients, and stakeholders, enhancing their overall career prospects. Course Description The Basic Business Communication Skills course delves deeper into the foundations of business communication, focusing on email etiquette, telephone communication, meetings, and presentations. Learners will explore various communication channels and how to adapt their style for different audiences, whether in a formal or informal setting. By engaging with practical examples and scenarios, learners will develop the ability to express ideas clearly and professionally, strengthen relationships, and improve team dynamics. This course is invaluable for anyone looking to improve their ability to communicate effectively in a professional environment. Basic Business Communication Skills Curriculum: Module 01: Introduction to Business Communication Module 02: Effective Written Communication Module 03: Telephone and Digital Communication Etiquette Module 04: Non-Verbal Communication and Body Language Module 05: Communicating in Meetings and Presentations Module 06: Communicating Across Cultures Module 07: Conflict Resolution and Difficult Conversations (See full curriculum) Who is this course for? Individuals seeking to enhance their communication skills in the workplace. Professionals aiming to improve their career prospects through stronger communication. Beginners with an interest in business communication. Those looking to refine their interpersonal communication abilities. Career Path Office Administrator Customer Service Representative HR Assistant Project Coordinator Marketing Specialist Sales Executive

⭐ This is a 10-week online course for toddlers (13-24months) and their parents/carers. Baby signing can benefit ANY family with a baby or toddler. Clear communication can especially reduce frustrations for families with toddlers, helping you avoid some of the toddler turbulence🌪️ before it begins.

This package is for reading a significant amount of pages Examine conversation between you and person you are dating Relationship Conversations Texts, Whatsapp messages Email messages Documents Analyse meanings, undertones and communication skills Help with what to say How to improve communication skills Analysis of behavioural patterns Learn how to improve emotional dialogue Bespoke prices dependant on pages amount https://relationshipsmdd.com/product/relationship-conversation-analysation-package/

Analyse the painpoints areas in the relationship Analysation of root cause of the cheating Overcoming cheating training programme Establish improvement of communicative skills Coping mechanisms Introspection testing Emotional Discipline training Restructure of relationship foundation Conflict management Rebalance the positive and negatives in the relationship 3 couples sessions together Analyse the cheating issue Implement the resolution and moving forward Relationship training programme Communication exercises Trust rebuild and transparency implementation strategy for future issues 1 hour x 3 https://relationshipsmdd.com/product/trust-lies-and-trauma-package/

Elite EA/PA Forum We are delighted to announce the Elite EA/PA Forum for the UK & Ireland will be on the 30th of October 2025. Our workshop aims to: Enhance your influence and impact by mastering assertive communication, negotiation, and self-advocacy skills. Stay composed and solution-focused in high-pressure situations with practical tools for crisis management and clear decision-making. Embrace evolving technology by understanding how AI and automation can streamline your role and boost efficiency. Future-proof your career by building strategic value, resilience, and adaptability in an ever-changing professional landscape. Keynote Address with Q&A from the audience (1 of 2): What to expect from Sam's Keynote: With over 30 years supporting leaders at the highest levels, Sam Cohen brings a wealth of insight, experience, and stories (the kind she can share) to the stage. From 18 years serving within The Royal Household - including as Deputy Private Secretary and Press Secretary to Her late Majesty Queen Elizabeth II - to working with The Duke and Duchess of Sussex, running the Prime Minister’s Office at Downing Street, and serving as Chief of Staff to the global CEO of Rio Tinto, Sam’s career is a masterclass in discretion, diplomacy, and delivering at the top. In this exclusive keynote, Beyond the Role, Sam will explore how Executive Assistants don’t just support leaders - they shape leadership, drive strategy, and build legacy from behind the scenes. Join us for this rare opportunity to hear from someone who’s been at the epicentre of power - and bring your questions! The keynote will include a live Q&A, where you can ask Sam about her remarkable career, leadership insights, and how to truly excel in high-performance environments. (Don’t ask her what the Queen kept in her handbag - she’s not telling.) Sam Cohen Career Bio: Sam Cohen has spent the last 30 years working to support leaders in the public and private sectors. Sam spent 18 years serving The Royal Household, as Deputy Private Secretary to Her late Majesty Queen Elizabeth II and Press Secretary to The Queen. Sam also served as Private Secretary to The Duke and Duchess of Sussex. Following this time, Sam worked as Director of the Prime Minister’s Office at Downing Street under Boris Johnson and, most recently, was Chief of Staff to the global CEO at Rio Tinto. Source: ABC News - YouTube Channel. Facilitator AM - Monika Turner The Confident Assistant - Speak Up, Go After What You Want & Create The Future You Deserve: Develop practical strategies to negotiate workload, boundaries, and career growth with confidence. Learn assertive communication techniques to handle challenging conversations effectively. Build self-advocacy skills to articulate your value and influence outcomes in the workplace. Monika Turner Career Bio: Monika Anna Turner is an ICF-certified Leadership and Executive coach with over seven years of experience helping professionals unlock their confidence, elevate their voice, and lead with authenticity. Before stepping into coaching, she built a successful career as a Personal Assistant, Executive Assistant, and ultimately Chief Of Staff —giving her a deep understanding of the unique challenges and strengths of support roles. Originally from Poland, Monika knows firsthand what it’s like to question your voice and your value—especially in a second language. Her journey from self-doubt to self-assurance informs everything she does today. Through her coaching, she empowers assistants and leaders alike to move beyond fear, speak up and create fulfilling careers they’re proud of. Keynote Address with Q&A from the audience (2 of 2): What to expect from Monique's Keynote: This isn’t your typical “communication 101” talk. Monique Helstrom brings 27 years of real-world experience, high-level insight, and zero fluff. She’s coached leaders, built operational ecosystems, and even served as the “Chief of Simon Sinek” (yes, that Simon Sinek). Safe to say, she knows a thing or two about working with humans—especially when they’re brilliant, busy, and occasionally impossible. In this keynote, Monique will: Call out the silent killers of great communication (you will relate) Show you how to set clearer expectations without sounding like a robot Teach you how to be both direct and kind (it’s possible, promise) Arm you with practical strategies that work in real-world pressure-cooker moments Remind you why your voice and presence matter—no matter your title Expect sharp insight, a few laughs, and a lot of “why has no one told me this before?” Monique's Career Bio: With 27 years of experience building humans and operational ecosystems, Monique coaches, recruits, and speaks with one mission: To help people become who they were always meant to be — effective, self-aware, and unstoppable. Formerly the Executive Assistant and “Chief of Simon Sinek,” Monique was the force behind the scenes of a global thought leadership brand. She’s worked with top executives, entrepreneurs, assistants, creatives, and mission-driven organisations around the world and has seen the same issue repeat itself time and time again: communication breakdown, unclear expectations, and wasted potential. So she decided to fix it. As a speaker, coach, and specialised recruiter, Monique delivers real talk and real strategies. She teaches principals how to work with, not just have, high-performing assistants and shows assistants how to stand tall, communicate clearly, and own their worth. Her work is rooted in practical psychology, pattern recognition, and the simple the truth that people can change when they’re given the tools and support to do so. Monique’s areas of expertise include: Communication — Building trust, clarity, and accountability for everyone. Executive presence — Strategic thought, self-confidence, and influence. How to lead, leverage, and grow high-performing assistant partnerships. Goal setting, feedback, and performance coaching that drives personal growth and business results. Identifying operational inefficiencies and translating them into clear, people-powered solutions. Source: Monique Helstrom - YouTube Channel. Panel Session Crisis Mode: What to do when everything goes wrong Master a step-by-step approach to prioritising and problem-solving under pressure. Strengthen emotional resilience and calm decision-making during unexpected disruptions. Learn how to communicate clearly and lead from behind in high-stress situations. Facilitator - PM: Justin Kabbani AI Is Not Here to Replace You. It's Here to Upgrade You. We'll explore Justin's proven 3P framework: Priming – How to set up AI like a strategic advisor by feeding it context, tone and mindset Prompting – How to craft clear, structured instructions to get consistently great results Producing – How to turn AI outputs into high-leverage work that makes you stand out Your session outcomes: Real examples from admin professionals already using AI to elevate their work Prompts you can copy, adapt, and test live Interactive exercises to build confidence fast A practical challenge to implement right after the session If you’ve been overwhelmed by AI, or underwhelmed by its impact, this session will change that. You'll leave with tools you can use today, and a mindset you’ll carry forward for the rest of your career. Justin Kabbani Career Bio: Justin Kabbani is one of Australia’s most in-demand AI trainers and keynote speakers, known for making AI feel simple, powerful, and immediately useful. He’s worked with brands like Uber, Treasury Wine Estates, and Udemy, helping their teams embed AI into daily workflows, strategic planning, and executive communication. Over the past two years, Justin has trained more than 2,000 professionals across Australia and beyond, consistently earning feedback like “mind-blowing,” and “game-changing”. His signature Prime, Prompt, Produce framework has transformed how business leaders, executive assistants, marketers, and teams think, work, and communicate with AI, without needing to be “tech people.” Justin believes AI isn’t here to replace people. It’s here to take the robotic work off our plate, so we can focus on what humans do best. LinkedIn: https://www.linkedin.com/in/justinkabbani/ Website: https://justinkabbani.com/ Who will attend this event? Executive Assistant (EA) Personal Assistant (PA) Virtual Assistant (VA) Legal Secretary Legal Executive Assistant Administrative Assistant Office Manager Health Care Office Manager Chief of Staff Additional roles may be relevant depending on role responsibilities along with development opportunities. This workshop is open to females, male including trans women/males and non-binary professionals. Group Rate Discounts To discuss our group rates in more detail, please email support@elite-forums.com and provide the following: Group Number (How many would like to attend) Event Date (If numerous dates, please advise if we are splitting attendees across multiple dates) Attendee Contact details (Or request our Group Rate Document. Complete and return - we'll sort the rest.) Group discounts are on request - see below group rate discount brackets: 🧩 You just need one piece to come together - to unlock your Elite Potential. 🔑 Media outlets/organisations will not be permitted to attend this event.