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Course Duration: 1 or 2 days (or modular format across 3–4 sessions) Target Audience: Team leaders, managers, project leads, HR professionals, and change champions responsible for initiating or supporting change within their teams or organisations. Course Objectives By the end of this course, participants will be able to: Understand the dynamics and psychology of organisational change. Apply change models to plan and implement change effectively. Communicate change with clarity and empathy. Anticipate and manage resistance to change. Sustain momentum and embed change in culture and practice. Course Outline Module 1: The Nature of Change Why change initiatives succeed or fail Types of organisational change (strategic, cultural, technological, etc.) The human side of change: uncertainty, fear, and motivation Change vs transformation Module 2: Change Management Models Lewin’s Change Model (Unfreeze–Change–Refreeze) Kotter’s 8-Step Change Model ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement) Choosing and applying the right model for your context Module 3: Planning and Leading Change Assessing readiness and mapping stakeholders Creating a compelling vision for change Developing a change plan and roadmap Roles and responsibilities of leaders and change agents Module 4: Communicating Through Change Crafting key messages and change narratives Communicating with transparency and empathy Engaging employees and addressing concerns Channels, timing, and frequency of communication Module 5: Managing Resistance and Building Buy-In Identifying sources of resistance Strategies to understand and reduce resistance Building coalitions and early adopters Creating participation and ownership Module 6: Embedding and Sustaining Change Reinforcement strategies and recognition Aligning systems, structures, and behaviours Monitoring progress and adjusting plans Measuring change success (KPIs, feedback loops) Module 7: Leading Yourself Through Change Emotional resilience and adaptability Supporting your team while navigating uncertainty Mindsets for change leadership Self-reflection and personal action plan Delivery Style Interactive workshops with case studies and real-life examples Group discussions, change simulations, and planning activities Practical tools and templates for immediate workplace use Course Materials Provided Participant workbook Change management templates (e.g. stakeholder map, change comms plan) Change models quick reference guide Personal action plan template Optional Add-ons Custom case study based on your organisation’s current change program Post-course coaching or implementation support Manager toolkit for cascading change conversations

Course Duration: 1 or 2 days (or modular format across 3–4 sessions) Target Audience: Team leaders, managers, project leads, HR professionals, and change champions responsible for initiating or supporting change within their teams or organisations. Course Objectives By the end of this course, participants will be able to: Understand the dynamics and psychology of organisational change. Apply change models to plan and implement change effectively. Communicate change with clarity and empathy. Anticipate and manage resistance to change. Sustain momentum and embed change in culture and practice. Course Outline Module 1: The Nature of Change Why change initiatives succeed or fail Types of organisational change (strategic, cultural, technological, etc.) The human side of change: uncertainty, fear, and motivation Change vs transformation Module 2: Change Management Models Lewin’s Change Model (Unfreeze–Change–Refreeze) Kotter’s 8-Step Change Model ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement) Choosing and applying the right model for your context Module 3: Planning and Leading Change Assessing readiness and mapping stakeholders Creating a compelling vision for change Developing a change plan and roadmap Roles and responsibilities of leaders and change agents Module 4: Communicating Through Change Crafting key messages and change narratives Communicating with transparency and empathy Engaging employees and addressing concerns Channels, timing, and frequency of communication Module 5: Managing Resistance and Building Buy-In Identifying sources of resistance Strategies to understand and reduce resistance Building coalitions and early adopters Creating participation and ownership Module 6: Embedding and Sustaining Change Reinforcement strategies and recognition Aligning systems, structures, and behaviours Monitoring progress and adjusting plans Measuring change success (KPIs, feedback loops) Module 7: Leading Yourself Through Change Emotional resilience and adaptability Supporting your team while navigating uncertainty Mindsets for change leadership Self-reflection and personal action plan Delivery Style Interactive workshops with case studies and real-life examples Group discussions, change simulations, and planning activities Practical tools and templates for immediate workplace use Course Materials Provided Participant workbook Change management templates (e.g. stakeholder map, change comms plan) Change models quick reference guide Personal action plan template Optional Add-ons Custom case study based on your organisation’s current change program Post-course coaching or implementation support Manager toolkit for cascading change conversations

Duration 4 Days 24 CPD hours This course is intended for Students in this course are interested in designing and implementing DevOps processes or in passing the Microsoft Azure DevOps Solutions certification exam. This course provides the knowledge and skills to design and implement DevOps processes and practices. Students will learn how to plan for DevOps, use source control, scale Git for an enterprise, consolidate artifacts, design a dependency management strategy, manage secrets, implement continuous integration, implement a container build strategy, design a release strategy, set up a release management workflow, implement a deployment pattern, and optimize feedback mechanisms Prerequisites Successful learners will have prior knowledge and understanding of: Cloud computing concepts, including an understanding of PaaS, SaaS, and IaaS implementations. Both Azure administration and Azure development with proven expertise in at least one of these areas. Version control, Agile software development, and core software development principles. It would be helpful to have experience in an organization that delivers software. AZ-104T00 - Microsoft Azure Administrator AZ-204T00: Developing Solutions for Microsoft Azure 1 - Introduction to DevOps What is DevOps? Explore the DevOps journey Identify transformation teams Explore shared goals and define timelines 2 - Choose the right project Explore greenfield and brownfield projects Decide when to use greenfield and brownfield projects Decide when to use systems of record versus systems of engagement Identify groups to minimize initial resistance Identify project metrics and key performance indicators (KPIs) 3 - Describe team structures Explore agile development practices Explore principles of agile development Define organization structure for agile practices Explore ideal DevOps team members Enable in-team and cross-team collaboration Select tools and processes for agile practices 4 - Choose the DevOps tools What is Azure DevOps? What is GitHub? Explore an authorization and access strategy Migrate or integrate existing work management tools Migrate or integrate existing test management tools Design a license management strategy 5 - Plan Agile with GitHub Projects and Azure Boards Link GitHub to Azure Boards Configure GitHub Projects Manage work with GitHub Project boards Customize Project views Collaborate using team discussions Agile Plan and Portfolio Management with Azure Boards 6 - Introduction to source control Explore DevOps foundational practices What is source control? Explore benefits of source control Explore best practices for source control 7 - Describe types of source control systems Understand centralized source control Understand distributed source control Explore Git and Team Foundation Version Control Examine and choose Git Understand objections to using Git Describe working with Git locally 8 - Work with Azure Repos and GitHub Migrate from TFVC to Git Use GIT-TFS Develop online with GitHub Codespaces 9 - Structure your Git Repo Explore monorepo versus multiple repos Implement a change log 10 - Manage Git branches and workflows Explore branch workflow types Explore feature branch workflow Explore Git branch model for continuous delivery Explore GitHub flow Explore fork workflow Version Control with Git in Azure Repos 11 - Collaborate with pull requests in Azure Repos Collaborate with pull requests Examine GitHub mobile for pull request approvals 12 - Identify technical debt Examine code quality Examine complexity and quality metrics Measure and manage technical debt Integrate other code quality tools Plan effective code reviews 13 - Explore Git hooks Implement Git hooks 14 - Plan foster inner source Explore foster inner source Implement the fork workflow Describe inner source with forks 15 - Manage Git repositories Work with large repositories Purge repository data Manage releases with GitHub Repos Automate release notes with GitHub 16 - Explore Azure Pipelines Explore the concept of pipelines in DevOps Describe Azure Pipelines Understand Azure Pipelines key terms 17 - Manage Azure Pipeline agents and pools Choose between Microsoft-hosted versus self-hosted agents Explore job types Explore predefined agent pool Understand typical situations for agent pools Communicate with Azure Pipelines Communicate to deploy to target servers Examine other considerations Describe security of agent pools Configure agent pools and understanding pipeline styles 18 - Describe pipelines and concurrency Understand parallel jobs Estimate parallel jobs Describe Azure Pipelines and open-source projects Explore Azure Pipelines and Visual Designer Describe Azure Pipelines and YAML 19 - Explore continuous integration Learn the four pillars of continuous integration Explore benefits of continuous integration Describe build properties Enable Continuous Integration with Azure Pipelines 20 - Implement a pipeline strategy Configure agent demands Implement multi-agent builds Explore source control types supported by Azure Pipelines 21 - Integrate with Azure Pipelines Describe the anatomy of a pipeline Understand the pipeline structure Detail templates Explore YAML resources Use multiple repositories in your pipeline 22 - Introduction to GitHub Actions What are Actions? Explore Actions flow Understand workflows Describe standard workflow syntax elements Explore events Explore jobs Explore runners Examine release and test an action 23 - Learn continuous integration with GitHub Actions Describe continuous integration with actions Examine environment variables Share artifacts between jobs Examine Workflow badges Describe best practices for creating actions Mark releases with Git tags Create encrypted secrets Use secrets in a workflow Implement GitHub Actions for CI/CD 24 - Design a container build strategy Examine structure of containers Work with Docker containers Understand Dockerfile core concepts Examine multi-stage dockerfiles Examine considerations for multiple stage builds Explore Azure container-related services Deploy Docker containers to Azure App Service web apps 25 - Introduction to continuous delivery Explore traditional IT development cycle What is continuous delivery? Move to continuous delivery Understand releases and deployments Understand release process versus release 26 - Create a release pipeline Describe Azure DevOps release pipeline capabilities Explore release pipelines Explore artifact sources Choose the appropriate artifact source Examine considerations for deployment to stages Explore build and release tasks Explore custom build and release tasks Explore release jobs Configure Pipelines as Code with YAML 27 - Explore release recommendations Understand the delivery cadence and three types of triggers Explore release approvals Explore release gates Use release gates to protect quality Control Deployments using Release Gates 28 - Provision and test environments Provision and configure target environments Configure automated integration and functional test automation Understand Shift-left Set up and run availability tests Explore Azure Load Testing Set up and run functional tests 29 - Manage and modularize tasks and templates Examine task groups Explore variables in release pipelines Understand variable groups 30 - Automate inspection of health Automate inspection of health Explore events and notifications Explore service hooks Configure Azure DevOps notifications Configure GitHub notifications Explore how to measure quality of your release process Examine release notes and documentation Examine considerations for choosing release management tools Explore common release management tools 31 - Introduction to deployment patterns Explore microservices architecture Examine classical deployment patterns Understand modern deployment patterns 32 - Implement blue-green deployment and feature toggles What is blue-green deployment? Explore deployment slots Describe feature toggle maintenance 33 - Implement canary releases and dark launching Explore canary releases Examine Traffic Manager Understand dark launching 34 - Implement A/B testing and progressive exposure deployment What is A/B testing? Explore CI-CD with deployment rings 35 - Integrate with identity management systems Integrate GitHub with single sign-on (SSO) Explore service principals Explore Managed Identity 36 - Manage application configuration data Rethink application configuration data Explore separation of concerns Understand external configuration store patterns Examine Key-value pairs Examine App configuration feature management Integrate Azure Key Vault with Azure Pipelines Manage secrets, tokens and certificates Examine DevOps inner and outer loop Integrate Azure Key Vault with Azure DevOps Enable Dynamic Configuration and Feature Flags 37 - Explore infrastructure as code and configuration management Explore environment deployment Examine environment configuration Understand imperative versus declarative configuration Understand idempotent configuration 38 - Create Azure resources using Azure Resource Manager templates Why use Azure Resource Manager templates? Explore template components Manage dependencies Modularize templates Manage secrets in templates Deployments using Azure Bicep templates 39 - Create Azure resources by using Azure CLI What is Azure CLI? Work with Azure CLI 40 - Explore Azure Automation with DevOps Create automation accounts What is a runbook? Understand automation shared resources Explore runbook gallery Examine webhooks Explore source control integration Explore PowerShell workflows Create a workflow Examine checkpoint and parallel processing 41 - Implement Desired State Configuration (DSC) Understand configuration drift Explore Desired State Configuration (DSC) Explore Azure Automation State configuration (DSC) Examine DSC configuration file Explore hybrid management Implement DSC and Linux Automation on Azure 42 - Implement Bicep What is Bicep? Install Bicep Understand Bicep file structure and syntax 43 - Introduction to Secure DevOps Describe SQL injection attack Understand DevSecOps Explore Secure DevOps Pipeline Explore key validation points Explore continuous security validation Understand threat modeling 44 - Implement open-source software Explore how software is built What is open-source software Explore corporate concerns with open-source software components Explore common open-source licenses Examine license implications and ratings 45 - Software Composition Analysis Inspect and validate code bases for compliance Explore software composition analysis (SCA) Integrate Mend with Azure Pipelines Implement GitHub Dependabot alerts and security updates Integrate software composition analysis checks into pipelines Examine tools for assess package security and license rate Interpret alerts from scanner tools Implement security and compliance in an Azure Pipeline 46 - Static analyzers Explore SonarCloud Explore CodeQL in GitHub Manage technical debt with SonarCloud and Azure DevOps 47 - OWASP and Dynamic Analyzers Plan Implement OWASP Secure Coding Practices Explore OWASP ZAP penetration test Explore OWASP ZAP results and bugs 48 - Security Monitoring and Governance Implement pipeline security Explore Microsoft Defender for Cloud Examine Microsoft Defender for Cloud usage scenarios Explore Azure Policy Understand policies Explore initiatives Explore resource locks Explore Azure Blueprints Understand Microsoft Defender for Identity 49 - Explore package dependencies What is dependency management? Describe elements of a dependency management strategy Identify dependencies Understand source and package componentization Decompose your system Scan your codebase for dependencies 50 - Understand package management Explore packages Understand package feeds Explore package feed managers Explore common public package sources Explore self-hosted and SaaS based package sources Consume packages Publish packages Package management with Azure Artifacts 51 - Migrate consolidating and secure artifacts Identify existing artifact repositories Migrate and integrating artifact repositories Secure access to package feeds Examine roles Examine permissions Examine authentication 52 - Implement a versioning strategy Understand versioning of artifacts Explore semantic versioning Examine release views Promote packages Explore best practices for versioning 53 - Introduction to GitHub Packages Publish packages Install a package Delete and restore a package Explore package access control and visibility 54 - Implement tools to track usage and flow Understand the inner loop Explore Azure Monitor and Log Analytics Examine Kusto Query Language (KQL) Explore Application Insights Implement Application Insights Monitor application performance with Application Insights 55 - Develop monitor and status dashboards Explore Azure Dashboards Examine view designer in Azure Monitor Explore Azure Monitor workbooks Explore Power BI Build your own custom application 56 - Share knowledge within teams Share acquired knowledge within development teams Integrate with Azure Boards Share team knowledge using Azure Project Wiki 57 - Design processes to automate application analytics Explore rapid responses and augmented search Integrate telemetry Examine monitoring tools and technologies 58 - Manage alerts, blameless retrospectives and a just culture Examine when get a notification Explore how to fix it Explore smart detection notifications Improve performance Understand server response time degradation Reduce meaningless and non-actionable alerts Examine blameless retrospective Develop a just culture

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Duration 2 Days 12 CPD hours This course is intended for Leaders & Managers Overview The practical emotional intelligence tools every manager needs to build performance, communication, trust and leadership skills. Management Essentials with applied Emotional Intelligence delivers crucial tools for professionals to learn more about the people side of the organization. Strengthening performance with a powerful framework to understand the job of managing people. Provides practical tools for effective management and leadership. This course blends engaging learning and powerful content with the perspective of emotional intelligence experts. It provides tools to help navigate through today?s challenges, foster innovation, and build organizations where people thrive. What is Emotional Intelligence? Learn about business EI - a practical, work based approach that helps individuals and teams. Discover 18 key brain talents essential to fuel performance. Essentials of Trust Where does Trust originate? Do we trust from the head or the heart? Explore the science of emotional intelligence with a practical approach. Use the EI tools to help you earn trust. The Challenge of Change Untangle and rewire to affect change. Understand the stages of change and the emotional transitions needed to support change. Recognize our own patterns; a key step to being more effective at change. Igniting Motivation The surprising truth about what motivates us. Find meaning in your work and help the people that work for you find meaning. Delve into Purpose, Skill and Autonomy, and find what motivates you and your team? Enhancing Teamwork What blocks us from utilizing Divergence in our Teams? What helps us? Learn to know the EI talents you have in your group. Understand working with differing personalities. Discover strengths and weaknesses and how can they be positive. Accelerating Execution Higher and lower talents and how they assist? Learn the impact of optimizing talent. Discover your EI talent to help you grow and optimize your execution.

Every relationship has its ups and downs, but sometimes these become too difficult for a couple to manage on their own… Accredited CPD Certificate: 6 hours Length: 1 day (9.15am–4.00pm GMT) Probably the best couples therapy training course I have ever attended. Very full, hugely informative contentWELLBEING OFFICER, SOLENT MIND Live training delivered online – Attend Jennifer Broadley’s online training masterclass live online on Tuesday 21st May 24 via Zoom. The content covered is the same as her attended workshop with a few modifications to some of the exercises, and you will have plenty of opportunities to ask questions. All you need is a quiet place to watch, a computer or tablet and a strong internet signal, the rest is easy – simply book your place as normal, and we will email you details of how to join the Zoom workshop. BONUS RECORDING – the training is recorded, in case anyone experiences technical difficulties on the day, so you will also get a recording for a limited time afterwards to maximise your learning. Why take this course Relationship issues are one of the most common causes of emotional distress – and often the reason people seek help. A solid understanding of why difficulties arise, and what can be done about them, is extremely useful therefore for all caring professionals, not just those working with couples. Drawing on pioneering research, Jennifer Broadley’s one-day couples counselling course gives you this important knowledge, along with a range of strategies and proven tips for working effectively and ethically with more than one client. She shares the practical guidelines and skills she has acquired over many years of successfully helping couples using the human givens approach to build and maintain supportive and mutually rewarding relationships. Presented without psychobabble, and making good use of insightful case histories, Jennifer demystifies an area of counselling that many find daunting or fear is complicated. The day covers: the most effective ways to help and build rapport with couples in conflicted relationships; the sex differences in processing emotions; non-blame talking styles; the long-term impact of parenting; past conditioning, including psychological traumas, that can give clues about why difficulties arose; and what we can learn from the way successful couples facilitate mutual needs satisfaction. Well worth attending – and the money. I'm going back refreshed and well resourced, with lots of new skills and strategies to try.PSYCHOTHERAPIST What will you learn Essential skills for building and maintaining rapport with two emotionally-aroused people Ways to encourage both partners to engage in solving their difficulties How to teach non-blaming communication skills and explain the differences in male and female behaviour to clients What to do if one or even both parties are having an affair How to deal with issues specific to couple counselling, such as confidentiality The key points you need to bear in mind when working with more than one client at a time How to structure effective therapy sessions and goal setting with two people Effective ways to help each partner begin to cooperate in helping the other get their emotional needs met The key ingredients for a healthy and mutually rewarding relationship An insight into the many common relationship problems – and how to help clients overcome them (illustrated with case histories) Tips and techniques for staying objective and empathetic, whilst calming your clients’ high emotional arousal How to recognise and interrupt disruptive behaviour patterns How to use Solution Focused Questioning to initiate change How to manage setbacks and keep the partners motivated How to tell when the relationship isn’t the problem – and what to do about it How to use Guided Imagery with two people Information regarding the latest research into effective couples therapy How early life experiences can influence our relationships, and what to do about this now Creative ways to develop effective interventions, including using tasks and metaphor Asperger’s syndrome – how to work with couples if one or both show Asperger traits, a common cause of relationship problems Considering the wider picture, including other family members Course notes, Accredited CPD Certificate and more… Course Programme The ‘Couples therapy – a practical masterclass’ counselling course starts at 9.15am and runs until 4.00pm. (GMT). 9.15am Join the Zoom meeting 9.30am What predicts relationship stability and fulfilment? 11.00am Comfort break and discussion 11.30am Building empathy, how to use RIGAAR™ 1.00pm Lunch break 1.45pm Structuring therapeutic interventions, establishing goals, and moving forward 2.45pm Comfort break and discussion 3.00pm Valuing the bigger context 4.00pm Day ends Who is this course suitable for? Anyone considering working therapeutically with couples Psychotherapists and counsellors already working with couples who would like additional insights, tools and strategies to use Anyone involved in mental health or whose work involves dealing with couples or families, including: social workers, psychologists, teachers, GPs and health visitors Anyone who is interested in learning solution focused, brief therapy interventions, working from the human givens approach, to facilitate a rapid process of change for couples in distress Anyone wanting to overcome their own insecurity in a relationship or to learn more about the myriad dynamics that come into play in relationships will benefit from the information given on this course. Please Note This course is not a substitute for therapy.

The Professional Agile Leadership Essentials (PAL-E) is a 2-day hands-on workshop that uses a combination of instruction and hands-on exercises to help managers and other leaders who work directly with agile teams understand how to best support, guide, and coach their teams to improve their agile capabilities. Course Description Professional Agile Leadership Essentials (Scrum.org) Training ONLINE PAL E - Professional Agile Leadership Essentials Agile leadership has a lot to offer businesses today. Organizations have changed a great deal over the years and are no longer the static, structured entities they once were. Agile teams and agile leadership respond to these changes, offering a new way to achieve better results. PAL-E training is designed to help managers, and other leaders, understand how to approach an Agile transformation, and to guide teams to be successful.  Agile teams and leadership bring real benefit Agile organisations and teams thrive in unpredictable and changing environments. They are able to improve efficiency and react quickly to changing markets and customer needs. Achieving this is not something that just happens. The transformation to become an agile organisation is profound, requiring senior leaders, managers, and team members to change how they organise themselves and others, alongside how they work and measure results.  According to consultancy McKinsey: "the key to a successful Agile transformation is for leaders, particularly senior leaders, to develop substantially new mind-sets and capabilities." Scrum Training is a perfect first step in this. Professional Agile Leadership Essentials training The Professional Agile Leadership Essentials (PAL-E) course is a certified 2-day online workshop for team managers and leaders. It will show managers how to effectively develop, support, and guide agile teams to improve their performance. Agile teams are different from traditional structures. There is much more focus on continuous development and learning, as well as self-organisation. The course provides a foundation for managers' and leaders' roles in creating the conditions for a successful Agile transformation. Through detailed instruction and practical exercises, this course will teach leaders and managers how to form, support, and enhance Agile teams. It will guide them through the business, cultural and behavioural changes that must be made to take full advantages of the possibilities of Agile teams. PAL-E Course contents and key objectives The Professional Agile Leadership Essentials course will provide a solid grounding in the background and importance of agile leadership and how to apply it in leading teams.  The main content and learning includes: An understanding of what Agile is, the benefits and impact it can have on business, and the role a manager plays in achieving this. Challenges and techniques of Agile management, and the role management plays in an Agile organisation. How to develop and support Agile teams. How to measure and guide Agile product delivery, and an understanding of core problems in product development. An understanding of how to measure the benefits and impacts of agility in your organisation. Expected Outcomes from a PAL-E workshop PAL-E training highlights how Agile teams perform and the role of leaders and managers in establishing and developing their teams. Agile can help an organisation thrive through a framework that provides a flexible approach to challenges and problem solving. Thje Professional Agile Leadership Essentials course enables you to lead your teams and implement core Agile frameworks that deliver real business benefits. Who Should Attend This Course? Professional Agile Leadership essentials course is designed for leaders and managers in Agile organisations. It is suited to anyone responsible for setting up or establishing Agile techniques and for those managing teams and improving ongoing methods and techniques. After completing the course, participants can obtain industry-recognised certification. This will require passing a rigorous online assessment following the training. There are then plenty more courses that can take you further into Agile techniques. Scrum Master Training, for example, will guide participants through the industry-leading scrum framework for Agile practices. Your Professional Scrum Trainer Meet Jay, founder of Fractal Systems and a dedicated Professional Scrum Trainer. With over 20 years of experience in team and leadership roles, Jay is well-versed in delivering continuous value. His unique teaching approach involves zero PowerPoint and instead relies on engaging, experience-based sessions using techniques from Liberating Structures and Neuro Linguistic Programming. Jay's expertise lies in business transformations, offering training, mentoring, coaching, and consulting to foster success through collaborative efforts. Rapid learning and practical application are the hallmarks of his approach. Jay & the entire Fractal team are invested in your learning journey and are here to support you from start to end, including offering additional valuable support: Free practice assessments for certification success Free resource bundle to master Scrum Free exam revision sheets Free access to an exam simulator Free exam coaching sessions for first-time success Free 1:1 coaching to excel at work Our Clients Our Testimonials