478 Courses in Cardiff delivered Live Online

Payroll Accounting Training Fast Track (Level 1-3): This course brings you the skills you need to use this popular payroll program to confidently process any businesses payroll. Being able to use Sage 50 Payroll should lead to greater productivity. But it also helps the business conform to employment legislation and data security requirements. Furthermore, broken down into practical modules this course is a very popular and well-received introduction to moving from manual payroll to computerised payroll. Moreover, it incorporates all the new government requirements for RTI reporting. Finally, Payroll is a vital role within any organisation. A career in payroll means specialising in a niche field with excellent progression opportunities. In this course, you will be learning from Level 1 to Level 3 of Sage Computerised Payroll which could help you to land your dream job in the Payroll sector. As Osborne Training is a Sage (UK) Approved training provider, you could gain the following qualifications provided that you book and register for exams and pass the exams successfully: Sage 50c Computerised Payroll Course (Level 1) Sage 50c Computerised Payroll Course (Level 2) Sage 50c Computerised Payroll Course (Level 3) All exams are conducted online through Sage (UK). Level 1: Introduction to payroll Introduction to Real-Time Information (RTI) Preparing employee records Starters - new employees Calculation of Gross Pay The PAYE and National Insurance systems Creating Payslips and analysis Creating Backups and Restoring data Payment analysis Processing National Insurance contributions Voluntary deductions Processing Leavers Completing the Payroll Procedures Level 2: Introduction to Payroll Introduction to Real Time Information (RTI) Preparing employee records Creating Backup and Restoring Data Starters - new employees Calculation of Gross Pay Deductions - Pension schemes and pension contributions Processing the payroll - introduction to the PAYE system Processing the payroll - income tax National Insurance contributions - Processing in the payroll Voluntary deductions Student Loan repayments Attachment of Earnings Orders & Deductions from Earnings Orders Processing Leavers Introduction to statutory additions and deductions Processing Statutory sick pay (SSP) Processing Statutory Paternity Pay (SPP) Statutory paternity pay and paternity leave Completing the processing of the payroll Creating Payslips and analysis Reports and payments due to HMRC Level 3: Advanced processing of the payroll for employees Preparation and use of period end preparation of internal reports Maintaining accuracy, security and data integrity in performing payroll tasks. Deductions - Pension schemes and pension contributions Processing the payroll -complex income tax issues Payroll Giving Scheme processing Processing Statutory Adoption Pay (SAP) Advanced Income tax implications for company pension schemes Student Loan repayments Processing Holiday Payments Processing Car Benefit on to the Payroll System Attachment of Earnings Orders & Deductions from Earnings Orders Leavers with complex issues Advanced processing of statutory additions and deductions Recovery of statutory additions payments - from HMRC Completing the processing of the payroll Complex Reports and payments due to HMRC Cost Centre Analysis Advanced, routine and complex payroll tasks Calculation of complex gross pay

The market for professional services is becoming increasingly competitive, with some firms and individuals becoming very effective at winning new work, leaving others lagging way behind. Given the choice between spending time on client work and business development work, we all tend to choose that which we feel to be easier, more attractive and more aligned with our image of ourselves. We stay within our comfort zones, we focus on client work, and we only resort to business development work when we have to, which can also lead to 'feast or famine' syndrome. The programme will help participants: Understand the professional business development approach and the style that is appropriate for their business and their clients Follow a process to guide their conversations and business development meetings Prepare thoroughly for a business development meeting/contact with a client to ensure they use their time efficiently and maximise results Create a great first impression and professional opening to a conversation Ask open questions and listen effectively in order to spot opportunities, understand needs and progress the opportunity Identify and understand buying and decision-making processes and criteria Skilfully and confidently handle questions and objections Sell the benefits of their services and approach over those of their competitors Progress the sale by agreeing next steps and gaining commitment appropriately 1 Introduction Aims and objectives of the programme Personal introductions and objectives Workshop overview 2 An introduction to business development and selling for professionals What is selling? Who are you selling to? The buying experience What clients want The four-step business development process The business development cycle and pipeline management Upselling and cross-selling as well as winning new clients 3 Networking and generating leads What is networking? Networking objectives It's not what you know but who you know Asking for referrals and introductions Making appointments from networking activity 4 Opening the sales relationship/sales meeting What potential customers are thinking Judging first impressions Creating positive first impressions Building rapport and creating interest and impact Earning the right 5 Core communication skills for professional selling Overcoming barriers to listening The art of listening Questioning refresher Types of questions Questioning funnel 6 Understanding and identifying needs and opportunities Identifying the questions to ask to identify needs and opportunities Questions to move us through the buying and selling process Understanding their buying processes Asking questions that position you as a 'trusted adviser' The questions that give you a competitive advantage Knowing when you have asked enough questions 7 Introducing solutions Tailoring your 'pitch' to the client Speaking the client's language Using features and benefits Applying the benefit cycle 8 Handling objections and concerns Identifying the typical objections and concerns Understanding why clients raise objections and concerns Following a structure for handling objections Handling the price objection 9 Gaining commitment Knowing when to close The art of checking Recognising buying signals Small c and big C 10 Putting it all together Personal learning summary and action plans

Agile project management, already widely used for software development, is increasingly recognised as having much more general application. Continuous improvement programmes, business change projects, new technology development, research and development and a variety of other scenarios characterised by rapid change and high uncertainty can all benefit from an Agile approach. This programme presents the concepts and methods of Agile project management, and shows how to apply them to a range of project and change management situations. Participants will learn: how Agile project management can help with project and change management the 4 values and 12 principles of the Agile 'manifesto' and the range of Agile methodologies how to apply Agile project management methods and techniques in a range of project scenarios alternative Agile project management methods and how they can be applied and adapted what makes Agile project teams succeed the key roles and responsibilities needed to enable Agile project teams to work effectively how to encourage an Agile mindset within their organisation and how to move toward an Agile approach to managing projects 1 Introduction to Agile project management Overview of 'classical' project management and methodologies The link between project success and management performance Limitations of classical approaches and the need for Agile methods The 4 values and 12 principles of the Agile manifesto explained Agile project management values:Individuals and interactions over processes and toolsWorking outputs over comprehensive documentationCustomer collaboration over contract negotiationResponding to change over following a plan The cultural challenges of using Agile project management Choosing when and how to adopt Agile project management 2 Initiating a project using Agile project management Some key Agile methodologies explained: SCRUM, XP, Crystal Identifying and engaging project stakeholders; defining roles and responsibilities Setting the project vision and goals; defining project scope The Agile approach to requirements capture and elicitation of needs Tools and techniques for capturing and characterising requirements The role of documentation, reporting and process management 3 The Agile approach to definition and planning Understanding Agile planning; the 'planning onion' concept Developing the culture needed for collaborative involvement and iterative planning Defining project deliverables; the 'product backlog' concept Tools and techniques for defining and prioritising requirements in Agile projects Understanding and applying Agile estimating techniques Dealing with uncertainty and managing risks 4 The Agile approach to execution and delivery The results orientated, fast adapting culture of Agile teams The monthly 'Sprint' process for project planning and review The disciplines needed for effective daily SCRUM meetings Reviewing progress, managing change and project reporting Testing, completing and handing over of work packages Managing the interface between the project team and the business 5 Leadership and teamwork in Agile project teams Why Agile teams are different: the importance of individuals and interactions The skills and attributes needed to lead an Agile project team The challenges faced and skills needed by Agile team members Recognising team development needs; adopting the right leadership style Making the transition from project manager to Agile coach Key coaching skills explored: mentoring, facilitating, managing conflict

Duration 1 Days 6 CPD hours This course is intended for The content is appropriate for test automation engineering roles, test manager roles, test lead roles, test architect roles, as well as developer roles. This course assumes you have a foundational understanding of testing and the purpose of automation. This course will be beneficial to anyone who is accountable for assessing, planning, designing, and implementing an integrated set of technology (testing infrastructure) that supports development, testing, and deployment. Overview Working in an interactive learning environment, led by our expert facilitator, attendees will learn to: Document the current state of test automation in your organization Define a custom test automation plan and architecture to fit their situation Create an initial implementation plan Identify initial key measures Develop a metrics dashboard for tracking the value of test automation Lay out a future strategy and roadmap to get there Introduction to Test Automation is a one-day, hands-on event designed to provide participants with the skills required to develop a custom test automation plan and architecture for their organization. Throughout the course, students will examine and work through various practical examples, learning how to create an integrated test automation plan and develop a test automation architecture. Participants will also learn about the possible real-world challenges they may face while trying to accomplish their goals, exploring the practical positive aspects of engaging their technical team, along with the possible frustrations of experiencing too much isolation between test automators and test designers. Getting Started Automation beginnings Software as a series of imperfect translations The Compelling Business Needs for Automation Automation the next opportunity Islands of Automation Getting products to market more quickly, at the right costs and quality Automation Challenges and Requirements Automation Challenges Test Automation Key Requirements Foundational material for your automation plan Templates Questions Examples Virtual Consulting included with this course Automation plan vision and strategy Vision, Strategy, Approach Example Defining your end in mind Deciding where to start Engaging Others Conducting a current state tools inventory Assessing your current state - tools and processes Tools inventory example and template Radar Chart as a means of presenting current state information Consider the best automation approach Waterfall vs. agile cycles of work Aligning tools with your methodologies Strategies for Automating The Test Automation Pyramid Developing your test automation architecture Blocks of automation capabilities Islands of Automation Integrated Tools Architecture Template Integrated Tools Architecture Examples Test automation architecture examples Examples of different test automation architectures and frameworks Selenium Key Test Automation Architecture Characteristics Acceptance test-driven and behavior-driven testing overview Test automation approaches FitNesse Cucumber Gherkin script overview Tool workflow Considerations for what to automate and when Categories of tests that might be automated We have many tool choices Key points in Test Tool Architecture Planning Piloting and Implementing automation Selecting and evaluating tools and rolling them out Selling Automation - qualitative questions Selling Automation - quantitative questions Measuring automation benefits Measures in technical terms Measures in business terms Measures of testing vs. measures of test automation Next Steps A few keys to success

Meeting Management Online Course Overview This Meeting Management Online course equips learners with essential skills to plan, organise, and conduct effective meetings in both virtual and traditional settings. It covers key aspects such as meeting preparation, the use of various online platforms, and professional etiquette to ensure smooth communication and productive outcomes. By the end of the course, participants will confidently manage meetings that engage attendees, keep discussions focused, and achieve clear objectives. This course is designed to enhance organisational efficiency and communication skills, making it valuable for professionals across diverse sectors who regularly facilitate or participate in meetings. Course Description This comprehensive course delves into the full spectrum of meeting management, from initial planning to execution and follow-up. Learners will explore different online meeting platforms, mastering their features to optimise interaction and collaboration. Topics include agenda creation, participant engagement strategies, and maintaining professionalism through meeting etiquette. The course emphasises skills such as time management, effective communication, and problem-solving within meetings. Through a structured learning experience, participants will develop the ability to lead productive discussions, manage challenges, and ensure meetings contribute positively to organisational goals. Suitable for all levels, this course provides the knowledge required to enhance meeting effectiveness in today’s increasingly digital workplace. Meeting Management Online Curriculum: Module 01: Planning and Preparation Module 02: Online Meeting Platforms Module 03: Meeting Etiquette and Tips (See full curriculum) Who is this course for? Individuals seeking to improve their meeting coordination skills. Professionals aiming to enhance leadership and communication abilities. Beginners with an interest in effective workplace collaboration. Team leaders and project managers requiring efficient meeting techniques. Career Path Meeting Coordinator Project Manager Administrative Assistant Business Analyst Office Manager

Working from Home Essentials Course Overview: "Working from Home Essentials" provides learners with the knowledge and skills to excel in a home-based work environment. This course explores the tools, techniques, and strategies necessary for efficient and effective remote work. From understanding essential online meeting tools to mastering project management and communication software, learners will gain a comprehensive understanding of what it takes to succeed in a virtual workplace. The course highlights key tools for maintaining productivity, staying organised, and fostering clear communication, ensuring that learners are well-equipped to thrive in a remote role. Course Description: This course dives deep into the core elements of working from home, equipping learners with the knowledge to use a variety of tools designed to enhance productivity and collaboration. Topics include navigating online meeting platforms, utilising project management tools, and improving communication through digital mediums. Learners will understand how to plan and manage tasks remotely, effectively lead virtual teams, and ensure clear communication channels. By the end of the course, learners will have a thorough grasp of the software and strategies essential for remote work success, making them highly adaptable to modern work settings. Working from Home Essentials Curriculum: Module 01: Introduction to Work from Home Module 02: Online Meeting Tools Module 03: Project Management Tools Module 04: Project Planning Tools Module 05: Communication Tools (See full curriculum) Who is this course for? Individuals seeking to improve their remote work skills. Professionals aiming to enhance their efficiency in virtual environments. Beginners with an interest in learning the basics of remote work tools. Those looking to transition to or improve their work-from-home experience. Career Path Virtual Assistant Remote Project Manager Digital Marketing Specialist Customer Support Representative (Remote) Online Content Creator Remote Team Coordinator

Listening Course - The Power of Listening Course Overview The "Listening Course - The Power of Listening" equips learners with essential listening skills, enabling them to effectively engage in conversations and enhance communication. By exploring various listening techniques and understanding the difference between active and passive listening, this course helps individuals sharpen their ability to listen attentively. It will empower learners to build stronger relationships, improve professional communication, and foster a more understanding environment. Upon completion, participants will have developed advanced listening abilities that will enhance both personal and professional interactions. Course Description In this comprehensive course, learners will delve into the different types of listening and explore the distinct approaches of active versus passive listening. Through examining key listening techniques, they will discover ways to improve their skills and recognise the difference between simply hearing and truly listening. Learners will also gain an understanding of the benefits of strong listening skills, such as enhanced decision-making and improved relationships. This course will provide learners with valuable insights into refining their communication, both in everyday conversations and in professional settings, making them more effective listeners. Listening Course - The Power of Listening Curriculum Module 01: Introduction Module 02: Lead Generation with Attraction Marketing for Business Module 03: Types of Listening Module 04: Difference Between Active and Passive Listening Module 05: Difference Between Listening and Hearing Module 06: Ways to Improve Your Listening Skills Module 07: What are Good Listening Skills Module 08: Benefits of Good Listening Skills Module 09: Conclusion (See full curriculum) Who is this course for? Individuals seeking to improve their communication skills. Professionals aiming to enhance their leadership and interpersonal abilities. Beginners with an interest in developing effective listening techniques. Anyone wanting to build stronger relationships through better communication. Career Path Customer Service Representative HR Professional Communications Specialist Sales and Marketing Expert Leadership and Management Roles Mediation and Conflict Resolution Specialist

Leadership and Management Essential Skill Course Overview: The "Leadership and Management Essential Skill" course provides an in-depth exploration of key concepts, strategies, and tools essential for effective leadership and management. Learners will gain a comprehensive understanding of leadership theories, management principles, and the critical differences between the two. Designed for those seeking to enhance their managerial expertise, the course delves into leadership styles, their impact, and the common challenges leaders face. By completing this course, participants will be equipped to lead teams with confidence, make informed decisions, and effectively manage diverse challenges in the workplace. Course Description: This course covers a range of topics that are fundamental to leadership and management. Learners will explore core management principles, including decision-making and organisational strategies, and apply leadership theories to real-world scenarios. The course also examines the differences between leadership and management and provides insight into the obstacles leaders face, such as resistance to change and conflict resolution. Various leadership styles will be discussed, along with their impacts on team dynamics and the importance of mentoring. Upon completion, learners will possess a strong foundation in both leadership and management, enabling them to apply their knowledge to various professional environments. Leadership and Management Essential Skill Curriculum: Module 01: Principles of Management Module 02: Applied Theories on Leadership Module 03: Leadership and Management Differences & Applications Module 04: Obstacles in Leadership and Management Module 05: Different Leadership Styles Module 06: Impact of Different Leadership Style and Mentoring (See full curriculum) Who is this course for? Individuals seeking to develop leadership capabilities. Professionals aiming to advance in management roles. Beginners with an interest in leadership or management. Anyone looking to improve team and organisational performance. Career Path: Team Leader Project Manager Department Head Operations Manager Senior Executive Leadership Consultant

Vocal Disorders Course Overview This course provides a comprehensive exploration of vocal disorders, examining the physiological processes of voice production, the causes of voice disorders, and therapeutic interventions. Learners will gain insights into functional voice disorders and the principles behind effective diagnosis and management. The course is designed to equip participants with a thorough understanding of vocal health, offering valuable knowledge for anyone interested in the study and treatment of voice disorders. Upon completion, learners will be able to identify the underlying causes of voice issues and understand the therapeutic approaches to managing them. Course Description The "Vocal Disorders" course delves deeply into the mechanics of voice production, helping learners understand how the human voice functions and the factors that lead to voice disorders. Topics include the identification of causes, such as physical or psychological factors, and the exploration of functional disorders, such as hoarseness and vocal fatigue. Learners will examine various treatment options, focusing on voice therapy techniques and diagnostic principles. This course also provides a thorough grounding in the clinical aspects of vocal health, preparing learners to address and manage voice-related issues effectively. By the end of the course, participants will have developed a nuanced understanding of vocal disorders, their treatment, and management. Vocal Disorders Curriculum Module 01: Physiology of Voice Production Module 02: Causes of Voice Disorder Module 03: Functional Voice Disorders Module 04: Voice Therapy Module 05: Principles of Diagnosis and Management (See full curriculum) Who is this course for? Individuals seeking to understand vocal health and disorders Professionals aiming to specialise in speech therapy or vocal care Beginners with an interest in the science of voice and vocal disorders Anyone looking to develop expertise in the diagnosis and management of voice disorders Career Path Speech and language therapist Voice coach Otolaryngologist Vocal health specialist Speech pathology consultant

Day-to-Day Leadership Course Overview: This course on Day-to-Day Leadership equips learners with the essential tools and strategies to effectively lead on a daily basis. Covering key leadership principles and real-world applications, it focuses on enhancing decision-making, communication, and team management. Learners will explore situational leadership, practical models, and adaptable leadership styles that can be applied to diverse organisational settings. The course provides learners with the confidence to implement leadership strategies that foster collaboration, productivity, and team morale in their daily work. Course Description: The Day-to-Day Leadership course delves deeper into various leadership theories, including Situational Leadership, and offers a structured framework for leading teams effectively. Throughout the course, learners will engage with key concepts, including how to adapt leadership styles to different situations, develop key skills for motivating teams, and apply leadership strategies to ensure productivity and engagement. With an emphasis on real-world applications, learners will be guided through practical models and gain valuable insights into team dynamics, communication, and problem-solving. This course is ideal for individuals looking to enhance their leadership capabilities and progress in their professional development. Day-to-Day Leadership Curriculum: Module 01: Introduction to this Course Module 02: Introduction to Situational Leadership Module 03: A Practical Model for Day-to-Day Leadership Module 04: The Skills for Day-to-Day Leadership Styles Module 05: Bonus Content Module 06: Closing Section (See full curriculum) Who is this course for? Individuals seeking to develop leadership capabilities. Professionals aiming to enhance their team management skills. Beginners with an interest in leadership and management. Those interested in improving day-to-day workplace leadership. Career Path: Team Leader Operations Manager Project Manager Department Head Leadership Coach Organisational Development Specialist