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Take your sales people from average to high performance. Motivate and develop experienced sales professionals with some new insights and learning. Applying NLP principles, techniques and models, this workshop will introduce the core attitudes and behaviours that differentiate the excellent sales person from the average one. The programme will help participants: Understand and adopt the mindset and beliefs needed for sales excellence Build rapport and connect with buyers at a deeper and more personal level Recognise some of the thinking and language patterns that make each individual unique Ask powerful questions to further understand the unique world of the individual and how they make decisions Apply tools and techniques to empathise with clients - seeing things from their perspectives Tailor their sales approach to the individual buyer's style, and talk in their language Influence with integrity and sell to organisations and individuals successfully 1 Introduction Aims and objectives of the programme Personal introductions and objectives Workshop overview 2 An introduction to NLP and sales excellence with NLP An overview of NLP and applying it to selling The pillars of NLP The NLP model of communication The difference that makes the difference 3 Building enhanced rapport Defining rapport and why it is important when selling Going beyond the initial small talk Building relationships with individual decision-makers Matching and mirroring Levels of rapport 4 Understanding the buyer's personal buying map How we take in, filter and process information How we judge others based on our own experiences of the world The different ways in which we communicate when selling Recognising and understanding the language and thinking patterns of others Adapting your sales communication style to different buyers 5 Making sense of the buying process How we filter information through our senses Understanding how we see, hear and experience the world Visual, auditory and kinaesthetic buyers Listening for key insights What different buyers want from you to help them to buy Applying sensory awareness to the sales process 6 Successful sales mindset The connection between thoughts and actions The sales beliefs of excellence Identifying negative thoughts and beliefs that are holding you back How to change your mindset Adopting the sales beliefs of excellence 7 Powerful questions Reviewing and honing your questioning skills Understanding the questions that great sales people ask Avoiding assumptions Clean language questions Getting to the bottom of it - precision questions Turbo-charging how you qualify 8 Influencing with integrity Understanding empathy Stepping into the buyer's shoes Speaking the buyer's language Tailoring your sales approach to the individual Match, pace, lead - how to take your buyer with you 9 Putting it all together Personal learning summary and action plans

Duration 5 Days 30 CPD hours This course is intended for Application Consultant Business Process Owner / Team Lead / Power User Overview This course will prepare you to: Provide an overview of basic customizing settings in the main components of Financial Accounting with SAP S/4HANA Configure the Master Data Settings (G/L Accounts, Customer and Vendor Accounts) of Financial Accounting with SAP S/4HANA Configure the Document Control and Posting Control Settings of Financial Accounting with SAP S/4HANA Configure the Settings for Financial Document Clearing of Financial Accounting with SAP S/4HANA The course provides an overview of how to implement Financial Accounting capabilities of SAP S/4HANA in order to cover the related business requirements. You will gain the mandatory foundation knowledge required in order to understand and configure business processes for the SAP S/4HANA financials module in the areas of general ledger, accounts payable, and accounts receivable accounting. For the Master Data, the Document Control/Posting Control and Financial Document Clearing you will practice some configurations and verify the result by using the application. Course Outline Short Overview of SAP S/4HANA Core Financial Accounting (FI) Configuration Managing Organizational Units in Financial Accounting (FI) Checking the Basic Settings in New General Ledger (G/L) Accounting Outlining the Variant Principle Managing Fiscal Year Variants Master Data Maintaining General Ledger (G/L) Accounts Managing Customer and Vendor Accounts Document Control Configuring the Header and Line Items of Financial Accounting (FI) Documents Managing Posting Periods Managing Posting Authorizations Posting Control Analyzing Document Splitting Maintaining Default Values Configuring Change Control Configuring Document Reversal Configuring Payment Terms and Cash Discounts Maintaining Taxes and Tax Codes Posting Cross-Company Code Transactions Financial Document Clearing Performing Open Item Clearing Managing Payment Differences Additional course details: Nexus Humans S4F12 SAP Basics of Customizing for Financial Accounting: GL, AP, AR in SAP S/4HANA training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the S4F12 SAP Basics of Customizing for Financial Accounting: GL, AP, AR in SAP S/4HANA course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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Sage Payroll Training Course - Fast Track This course brings you the skills you need to use this popular payroll program to confidently process any businesses payroll. Being able to use Sage 50 Payroll should lead to greater productivity. But it also helps the business conform to employment legislation and data security requirements. Furthermore, broken down into practical modules this course is a very popular and well received introduction to moving from manual payroll to computerised payroll. Moreover, it incorporates all the new government requirements for RTI reporting. Finally, Payroll is a vital role within any organisation. A career in payroll means specialising in a niche field with excellent progression opportunities. You will receive a CPD Completion certificate from Osborne Training once you finish the course. What skills will I gain? In this course you will be learning from Level 1 to Level 3 of Sage Computerised Payroll which could help you to land on your dream job in Payroll sector. Level 1 Introduction to payroll Introduction to Real Time Information (RTI) Preparing employee records Starters - new employees Calculation of Gross Pay The PAYE and National Insurance systems Creating Payslips and analysis Creating Backups and Restoring data Payment analysis Processing National Insurance contributions Voluntary deductions Processing Leavers Completing the payroll Procedures Level 2 Introduction to Payroll Introduction to Real Time Information (RTI) Preparing employee records Creating Backup and Restoring Data Starters - new employees Calculation of Gross Pay Deductions - Pension schemes and pension contributions Processing the payroll - introduction to the PAYE system Processing the payroll - income tax National Insurance contributions - Processing in the payroll Voluntary deductions Student Loan repayments Attachment of Earnings Orders & Deductions from Earnings Orders Processing Leavers Introduction to statutory additions and deductions Processing Statutory sick pay (SSP) Processing Statutory Paternity Pay (SPP) Statutory paternity pay and paternity leave Completing the processing of the payroll Creating Payslips and analysis Reports and payments due to HMRC Level 3 Advanced processing of the payroll for employees Preparation and use of period end preparation of internal reports Maintaining accuracy, security and data integrity in performing payroll tasks. Deductions - Pension schemes and pension contributions Processing the payroll -complex income tax issues Payroll Giving Scheme processing Processing Statutory Adoption Pay (SAP) Advanced Income tax implications for company pension schemes Student Loan repayments Processing Holiday Payments Processing Car Benefit on to the Payroll System Attachment of Earnings Orders & Deductions from Earnings Orders Leavers with complex issues Advanced processing of statutory additions and deductions Recovery of statutory additions payments - from HMRC Completing the processing of the payroll Complex Reports and payments due to HMRC Cost Centre Analysis Advanced, routine and complex payroll tasks Calculation of complex gross pay

Duration 3 Days 18 CPD hours This course is intended for This course is designed for project leaders, scrum masters, coaches, product owners, and team members who intend on taking the PMI-ACP© exam. Overview Upon successful completion of this course, you will know: ? Agile principles and practices that will enhance team productivity and improve customer satisfaction ? How to create transparent communication among stakeholders ? How to manage project's scope, schedule and budget in an Agile environment ? How to maximize business value and deliver most value early in the project ? How to build high-performing team ? How to plan at multiple levels and manage stakeholders' expectations ? How to detect, track and resolve risks in an Agile project This course provides participants with a solid foundation of the PMI-ACP© exam. Participants will be introduced to PMI Agile concepts and practices. Introduction to the PMI-ACP© Course and ExamAgile Principles and Mindset Agile project Management Framework: ? What is Agility ? Agile Manifesto ? Agile Principles ? Agile Methodologies: Scrum, Kanban, Extreme programming (XP), Lean ? Agile leadership ? Agile process overview Value-Driven Delivery What is Value-driven delivery, how to deliver value early and minimize waste Assessing Value - Return on Investment (ROI), net present value (NPV), Internal rate of return (IRR), earned value management, managing risk Value Based prioritization ? Customer-Valued prioritization, prioritization schemes (Kano analysis, MoSCoW, relative prioritization / ranking Delivering incrementally ? Minimal Viable Product (MVP), Minimal marketable Feature (MMF), Work In progress (WIP), WIP Limits, Bottlenecks, Cumulative Flow Diagram (CFD) Contracting in Agile projects Verification and validation Stakeholder Engagement Identifying project stakeholders Managing stakeholder engagement Establishing a shared vision ? Agile chartering, Definition of 'Done' (DoD), Agile modelling, wireframes, personas Communication Management ? face to face communication, two-way communication, knowledge sharing, information radiators, social media Working collaboratively ? workshops, brainstorming, collaboration games Interpersonal skills for Agile success ? emotional intelligence, active listening, facilitation, negotiation, conflict resolution, participatory decision making Team Performance Agile team roles High-performing Agile teams ? stages of team development Adaptive leadership Creating collaborative team spaces ? co-located teams, osmotic communication, distributed teams Tracking team performance in Agile teams ? burn charts, velocity Adaptive Planning Defining adaptive planning Principles of Agile planning Tools for sizing and estimating Releases and Iterations planning Problem Detection ?nd Resolution How problems impact a project Detecting problems ? lead time and cycle time, defects, variance analysis, trend analysis, control limits Managing projects threats and issues ? risk-adjusted backlog, risk severity, risk burndown graphs Solving problems Continuous Improvement Multiple levels of improvement ? processes, product, people Implementing continuous process improvement ? process tailoring, systems thinking, process analysis, value stream mapping, project pre-mortems Working towards continuous product improvement ? product feedback loops and learning cycle Leading continuous people improvement ? retrospectives, team self-assessments PMI-ACP© Exam Preparation PMI-ACP© Exam Particulars Overview PMI-ACP© Exam Particulars PMI-ACP© Candidate Requirements PMI-ACP© Candidate Fees PMI-ACP© Exam Application Process

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The work of a technical team is invariably challenging and often unpredictable. Definition of the work can be problematic, timescales can be hard to estimate and the right technical approach difficult to select. Staff involved in this type of work usually have very high levels of specialist knowledge in their field and have high expectations of those who lead them. In addition to the challenges of the work, the team leader often has to balance the need for professional excellence with financial and commercial considerations and to ensure that team goals are realistic by being an effective negotiator with other project and senior managers. These characteristics make technical team leadership a demanding and complex activity. This programme aims to help participants develop the skills needed to become an effective technical team leader. The objectives of this programme are to help participants: understand the significance of leadership skills and their impact on team performance review the key skills needed to be an effective, 'multi-dimensional' team leader and learn how to develop, adapt and apply them in practice learn how to identify the preferred leadership style for the context and organisational culture and how to develop personal style versatility understand the role of the project leader in building an effective team and the skills required to promote and sustain team performance gain a better understanding of the interpersonal skills needed to motivate individual team members and harness the full potential of the team DAY ONE 1 Technical teams and leadership What is a leader? How much can leadership be learned? The team environment and the impact of leadership skills The characteristics of high performance teams and their leaders Some useful models and theories of leadership explored Types of leadership; choosing how to use leadership power Evaluating personal leadership style; how to develop style flexibility 2 Essential skills for team leaders 3 key dimensions of effective leadership: inwards, outwards and upwards Developing and promoting a 'team vision': strategic thinking skills The vital role of communication skills and how to develop them Understanding others; emotional intelligence skills Being a visible leader; behavioural and influencing skills Building effective relationships; the importance of trust and respect DAY TWO 3 Leading inwards to build the team The role of leadership in developing team performance Understanding individuals in the team; recognising team role preferences Managing conflict and promoting positive team dynamics Setting standards, maintaining discipline and rewarding performance Harnessing team potential: building motivation within the team Promoting team learning; the team leader as coach / mentor 4 Leading outwards and upwards to support the team Negotiating realistic team goals; effective influencing skills Gaining empowerment and support from the key stakeholders Leading upwards: knowing when and how to take the initiative Building team credibility within the organisation; helping the team deliver Becoming an effective team player in leadership teams Building and maintaining rapport with influential stakeholders

Duration 5 Days 30 CPD hours This course is intended for Application Consultant Business Analyst Business Process Owner / Team Lead / Power User Help Desk / COE Support Program / Project Manager Overview This course will prepare you to: Describe the motivation for SAP S/4HANA Enterprise Management Provide an overview of basic business processes in the main components of Financial Accounting with SAP S/4HANA Participants of this course will gain an overview of the Financial Accounting capabilities of SAP S/4HANA. You will learn how SAP S/4HANA covers the Financial Accounting related business requirements and how the fundamental business processes and tasks are executed in the system. General Ledger Accounting, Accounts Payable, Accounts Receivable, Asset Accounting and Bank Accounting and their integration are all discussed in this course. Especially if you are new to Financial Accounting in SAP S/4HANA, this course is the right starting point for you. If you plan to take the academy and certification for Financial Accounting, this course will help you to better understand the certification courses. For the actual certification, it is recommended, but not mandatory. Overview of SAP S/4HANA Providing an Overview of the SAP S/4HANA Using the SAP Fiori Front-En Overview of Financial Accounting (FI) in SAP S/4HANA Outlining Financial Accounting (FI) Components in SAP S/4HANA General Ledger (G/L) Accounting Outlining Organizational Elements in Financial Accounting (FI) Maintaining G/L Master Records Posting Transactions in the G/L Accounts Payable Maintaining Vendor Master Records Maintaining Accounts Payable Transactions Managing the Integration between Accounts Payable and Materials Management Performing Accounts Payable Closing Operations Accounts Receivable Maintaining Customer Master Records Managing Accounts Receivable Transactions Managing Customer Correspondence Creating Accounts Receivable Dispute Cases Managing the Integration between Accounts Receivable and Sales Order Management Performing Accounts Receivable Closing Operations Asset Accounting Maintaining Asset Master Records Executing Asset Transactions Executing Asset Accounting Period-End Closing Activitie Bank Accounting Maintaining Bank Accounting Master Records Managing Bank Accounting Transactions Closing Operations in General Ledger Accounting Performing General Ledger (G/L) Closing Operations Additional course details: Nexus Humans S4F20 SAP Business Processes in Management Accounting training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the S4F20 SAP Business Processes in Management Accounting course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3.75 Days 22.5 CPD hours This course is intended for New systems administrators Overview When you complete this course, you will be able to:Customize your application, including page layouts, fields, tabs, and business processes in Lightning Experience.Learn how security settings created in Salesforce Classic are applied in Lightning.Maintain and import clean data in Lightning.Use Lightning features to create high-value reports and dashboards.Understand how workflow automation complies with Lightning This course is the core training that ensures your success with Salesforce Lightning. It?s a must for new administrators, and we recommend completing this course before starting a Salesforce deployment or when taking over an existing deployment. Getting Around the App Data Model and Navigation Lightning Experience Help & Training Getting Your Organization Ready for Users Setting Up the Company Profile Configuring the User Interface Setting Up Activities and Calendars Configuring Search Settings Setting Up Chatter Groups Mobile Access with Salesforce1 Setting Up & Managing Users Managing User Profiles Managing Users Setting Up Chatter Free Users and Invites Troubleshooting Login Issues Security & Data Access Restricting Logins Determining Object Access Setting Up Record Access Creating a Role Hierarchy Dealing with Record Access Exceptions Managing Field-level Security Object Customizations Administering Standard Fields Creating New Custom Fields Creating Selection Fields: Picklists and Lookups Creating Formula Fields Working with Page Layouts Working with Record Types and Business Processes Maintaining Data Quality Managing Data Import Wizards Data Loader Data.com Mass Transfer Backing Up Data Mass Delete and Recycle Bin Reports & Dashboards Running and Modifying Reports Creating New Reports with the Report Builder Working with Report Filters Summarizing with Formulas and Visual Summaries Printing, Exporting, and Emailing Reports Building Dashboards Automation Email Templates Workflow Rules Process Builder Lead Automation Managing the Support Process Managing and Resolving Cases Customizing a Support Process Automating Support Understanding the Salesforce Console for Service Collaborating in the Service Cloud Analyzing Support Data Additional course details: Nexus Humans Salesforce Administration Essentials for New Admins in Lightning Experience (ADX201) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Administration Essentials for New Admins in Lightning Experience (ADX201) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Payroll Accounting Training Fast Track (Level 1-3): This course brings you the skills you need to use this popular payroll program to confidently process any businesses payroll. Being able to use Sage 50 Payroll should lead to greater productivity. But it also helps the business conform to employment legislation and data security requirements. Furthermore, broken down into practical modules this course is a very popular and well-received introduction to moving from manual payroll to computerised payroll. Moreover, it incorporates all the new government requirements for RTI reporting. Finally, Payroll is a vital role within any organisation. A career in payroll means specialising in a niche field with excellent progression opportunities. In this course, you will be learning from Level 1 to Level 3 of Sage Computerised Payroll which could help you to land your dream job in the Payroll sector. As Osborne Training is a Sage (UK) Approved training provider, you could gain the following qualifications provided that you book and register for exams and pass the exams successfully: Sage 50c Computerised Payroll Course (Level 1) Sage 50c Computerised Payroll Course (Level 2) Sage 50c Computerised Payroll Course (Level 3) All exams are conducted online through Sage (UK). Level 1: Introduction to payroll Introduction to Real-Time Information (RTI) Preparing employee records Starters - new employees Calculation of Gross Pay The PAYE and National Insurance systems Creating Payslips and analysis Creating Backups and Restoring data Payment analysis Processing National Insurance contributions Voluntary deductions Processing Leavers Completing the Payroll Procedures Level 2: Introduction to Payroll Introduction to Real Time Information (RTI) Preparing employee records Creating Backup and Restoring Data Starters - new employees Calculation of Gross Pay Deductions - Pension schemes and pension contributions Processing the payroll - introduction to the PAYE system Processing the payroll - income tax National Insurance contributions - Processing in the payroll Voluntary deductions Student Loan repayments Attachment of Earnings Orders & Deductions from Earnings Orders Processing Leavers Introduction to statutory additions and deductions Processing Statutory sick pay (SSP) Processing Statutory Paternity Pay (SPP) Statutory paternity pay and paternity leave Completing the processing of the payroll Creating Payslips and analysis Reports and payments due to HMRC Level 3: Advanced processing of the payroll for employees Preparation and use of period end preparation of internal reports Maintaining accuracy, security and data integrity in performing payroll tasks. Deductions - Pension schemes and pension contributions Processing the payroll -complex income tax issues Payroll Giving Scheme processing Processing Statutory Adoption Pay (SAP) Advanced Income tax implications for company pension schemes Student Loan repayments Processing Holiday Payments Processing Car Benefit on to the Payroll System Attachment of Earnings Orders & Deductions from Earnings Orders Leavers with complex issues Advanced processing of statutory additions and deductions Recovery of statutory additions payments - from HMRC Completing the processing of the payroll Complex Reports and payments due to HMRC Cost Centre Analysis Advanced, routine and complex payroll tasks Calculation of complex gross pay