572 Courses in Cardiff delivered Live Online

Course Overview The Canine First Aid and CPR Course provides essential knowledge and skills to respond to emergencies involving dogs. It covers a range of critical topics, including first aid, CPR, and basic health assessments. This course is designed to empower learners with the confidence to act decisively in a variety of canine emergency situations, enhancing the safety and well-being of pets. Upon completion, learners will gain the ability to handle common canine injuries and medical emergencies, ensuring pets receive the care they need in times of distress. Course Description This course dives deep into key areas of canine health and emergency response. Learners will explore pet first aid, including injury management and common health issues, along with essential CPR techniques for dogs. The course also covers important aspects of pet business practices, giving those interested in the pet care industry a well-rounded understanding. With an engaging and thorough curriculum, learners will develop the skills required to provide immediate assistance to dogs in need, preparing them for any situation that may arise. The course is designed for all levels of learners, from beginners to professionals seeking to expand their knowledge in pet care. Course Modules: Module 01: Pet First Aid Key first aid procedures for dogs Identifying and treating common injuries Basic wound care and infection prevention Module 02: Pet CPR Techniques for canine CPR Recognising signs of cardiac arrest in dogs Step-by-step guide to performing CPR Module 03: Pet Business Essential business practices for pet care professionals Overview of pet care industry trends Marketing and client management for pet businesses (See full curriculum) Who is this course for? Individuals seeking to improve their dog care knowledge. Professionals aiming to expand their skill set in the pet care industry. Beginners with an interest in pet health and emergency care. Pet owners looking to become more confident in handling canine emergencies. Career Path Pet Care Professional Canine Health Advisor Dog Trainer or Behaviourist Veterinary Assistant Pet Business Owner

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with some experience in the field who want to expand or refresh their knowledge and improve their skills. It is also intended for customer service professionals who have taken on, or are looking to assume, greater leadership responsibility. Overview In this course, you will refresh and expand your customer service skill set. You will: Apply fundamental customer service knowledge and skills. Manage your everyday workflow. Take care of customers by assessing their needs, resolving their issues, and encouraging further sales. Deal with challenging customer interactions. Apply customer service leadership skills In this course, you will apply important principles and skills you can use as a customer service professional. In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities. Applying Customer Service Foundations Topic A: Assess Customer Service Basics Topic B: Develop Interpersonal Skills Managing Your Workflow Topic A: Apply Organizational Skills Topic B: Handle Simultaneous Customer Contacts Topic C: Manage Individual Stress Taking Care of Customers Topic A: Maintain Focus on the Issue Topic B: Assess Customers Topic C: Diagnose Customers? Problems Topic D: Educate the Customer Topic E: Resolve Customers? Problems Topic F: Encourage Further Sales Through Service Dealing with Challenging Customer Interactions Topic A: Recognize Difficult Situations Topic B: Work within Your Company Parameters Topic C: Handle a Difficult Interaction Topic D: Overcome Negativity Topic E: Redirect the Customer Topic F: Follow Up on a Challenging Situation Progressing to Leadership Topic A: Lead from Within Your Team Topic B: Address Escalated Customer Issues Topic C: Analyze Customer Service Metrics Additional course details: Nexus Humans Excellence in Customer Service (Advanced) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Excellence in Customer Service (Advanced) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

The PAM® can make a valuable contribution to assessing a patient’s ability to self care at any given time. This assessment helps support next steps on what would be needed to increase their levels of knowledge, skills and confidence in order to improve their health and wellbeing outcomes. It can be used to tailor interventions to individual needs, significantly increasing the likelihood that people will adopt behaviours that contribute to better health. It can also help commissioners to make available the kinds of interventions needed, especially for those with low levels of activation who have most to gain. Though this course is offered to you fully funded, please make every effort to attend once you have enrolled, or make us aware so that someone else may benefit. Thank you!

Palliative Facilitator Course Overview This course provides an in-depth exploration of palliative and end-of-life care, equipping learners with the knowledge to support individuals facing terminal illness. Covering a wide range of topics, including illness stages, holistic assessments, and legal considerations, this course offers learners the skills necessary to address the complex needs of patients and their families. Upon completion, learners will be able to apply principles of palliative care with confidence, ensuring dignity, comfort, and respect in the end-of-life process. This course is essential for anyone looking to pursue or advance a career in healthcare or support services related to end-of-life care. Course Description This course delves deeper into the key aspects of palliative and end-of-life care, addressing both the theoretical and practical elements involved in caring for individuals with terminal conditions. Learners will study the stages of illness, conduct holistic assessments, and explore advanced care planning to enhance patient quality of life. Topics include the psychological, emotional, and social needs of patients and their families, as well as the legal aspects of end-of-life care. Through this course, learners will develop essential skills to provide compassionate, informed support to patients in their final stages, while ensuring adherence to best practices and legal requirements. Palliative Facilitator Curriculum Module 01: Introduction to Palliative & End of Life Care Module 02: Identification of the Stage of Illness Module 03: Palliative Care Holistic Assessment Module 04: Advance Care Planning Module 05: Further Support, Training and Development Module 06: Legal Issues (See full curriculum) Who is this course for? Individuals seeking to work in palliative and end-of-life care. Professionals aiming to enhance their career in healthcare or support services. Beginners with an interest in the field of healthcare or social services. Those interested in improving their knowledge of legal and ethical issues in end-of-life care. Career Path Palliative Care Specialist End-of-Life Care Consultant Hospice Care Worker Healthcare Administrator Social Worker in Health and Social Care Bereavement Counsellor

78, 79, 88 and 99 series Handsets & Voicemail Cisco Call Manager (CCM) & Self Care Portal Jabber WebEx Meetings WebEx Training Centre WebEx Events Centre Attendant Console Standard and Advanced Console (ARC) UCCX/UCCE and Finesse Agent & Supervisor CUIC Reporting

Course Overview The Nursing Assistant Diploma offers an in-depth introduction to the fundamental principles and practices of nursing support. This comprehensive course provides learners with essential knowledge of patient care, healthcare standards, ethical practices, and communication techniques within various healthcare settings. Designed to prepare individuals for a rewarding career in healthcare, the course emphasises the importance of safety, hygiene, infection control, and effective patient interaction. By completing this programme, learners will develop a strong foundation in the roles and responsibilities of a nursing assistant, enhancing their competence and confidence to contribute effectively within multidisciplinary healthcare teams. Graduates will be well-equipped to support patient care delivery across hospitals, residential homes, and community care environments. This diploma also provides an ideal stepping stone for further professional development in the healthcare sector, setting learners on a clear path towards meaningful employment and continuous advancement within the nursing field. Course Description The Nursing Assistant Diploma is carefully structured to guide learners through the essential areas of healthcare support. Covering topics such as nursing fundamentals, healthcare legislation, communication skills, infection control, medication administration, and patient mobility, the course ensures a thorough understanding of the nursing assistant role. Learners will explore the professional standards expected in healthcare environments and acquire valuable knowledge regarding patient hygiene, nutrition, oxygenation, and pain management. The curriculum fosters critical skills necessary for maintaining health and safety in clinical settings while promoting compassionate and ethical patient care. By the end of the course, learners will have developed the ability to assist nursing teams, contribute to patient wellbeing, and respond appropriately to a range of care scenarios. Designed to accommodate learners from all backgrounds, the Nursing Assistant Diploma prepares individuals for career opportunities in hospitals, care homes, rehabilitation centres, and other healthcare organisations. Course Modules Module 01: Introduction to Nursing Module 02: Working in Different Healthcare Settings Module 03: Legal, Standards and Professional Aspects of Ethical Practice: Part – 1 Module 04: Legal, Standards and Professional Aspects of Ethical Practice: Part – 2 Module 05: Effective Communication in Nursing Module 06: Health and Safety in Nursing Module 07: Hygiene in Nursing Module 08: Infection Control Module 09: Asepsis in Nursing Module 10: Medication Administration in Nursing Module 11: Understanding the Immune System in Nursing Module 12: Rest and Sleep Management in Nursing Module 13: Mobility and Immobility Issues of Patients in Nursing Module 14: Pain Management for Nurses Module 15: Nutrition in Nursing Module 16: Fluid and Electrolyte Balance Module 17: Assisting with Elimination Module 18: Oxygenation in Nursing (See full curriculum) Who is this course for? Individuals seeking to build a career as a Nursing Assistant. Professionals aiming to enhance their healthcare support skills. Beginners with an interest in nursing and patient care. Career changers looking to enter the healthcare sector. Healthcare support workers wishing to formalise their skills with a recognised qualification. Career Path Nursing Assistant Healthcare Support Worker Care Assistant Residential Care Worker Community Healthcare Worker Rehabilitation Support Assistant Patient Care Assistant Healthcare Administrative Support Staff

Dental Hygiene Online Course Course Overview: This Dental Hygiene Online Course offers a comprehensive introduction to the essential concepts and techniques in dental care. It covers topics such as dental anatomy, oral diseases, and the importance of personal dental hygiene. The course is designed to equip learners with the knowledge needed to maintain optimal dental health and address common dental concerns. Through this course, learners will gain a thorough understanding of oral care, which can be applied to both personal practice and professional environments. Course Description: In this course, learners will explore the fundamental aspects of dental hygiene, including the anatomy of the teeth, the prevention and treatment of dental diseases, and effective oral care methods. The course covers essential topics such as paediatric dental care, diet’s impact on dental health, and the benefits of herbal oral care. Learners will also gain insights into dental check-ups, dentures, and other aspects of oral health. By completing the course, learners will be well-prepared to promote and maintain dental hygiene, both personally and in various professional settings. Dental Hygiene Online Course Curriculum: Module 01: Introduction to Dental Hygiene Module 02: Benefits of Personal Dental Care Module 03: Dental Anatomy Module 04: Methods of Oral Care Module 05: Dental and Oral Diseases Module 06: Diet and Dental Health Module 07: Paediatric Dental Care Module 08: Herbal Oral Care Module 09: Dental Check-Up Module 10: Dentures (See full curriculum) Who is this course for? Individuals seeking to improve their dental health knowledge Professionals aiming to enhance their understanding of oral care Beginners with an interest in dental hygiene Those looking to pursue a career in the dental industry Career Path: Dental Hygienist Dental Assistant Oral Health Educator Dental Care Specialist Health and Wellness Educator

Birth Doula Course Overview This Birth Doula course is designed to provide learners with comprehensive knowledge and skills to support expectant mothers throughout pregnancy, childbirth, and the postpartum period. Participants will gain a solid understanding of antenatal, labour, and postnatal care, along with key aspects of emotional support for both mothers and families. The course prepares learners to support women in their journey through pregnancy, offering valuable insight into maternal health, newborn care, and mental wellbeing. Upon completion, learners will be equipped to offer invaluable assistance to women during this critical time, ensuring a supportive and compassionate birth experience. Course Description The Birth Doula course covers essential aspects of maternity care, including a detailed understanding of pregnancy, childbirth, and the postpartum period. Learners will explore various topics such as antenatal care, the clinical examination of pregnant women, and management of common pregnancy symptoms. They will also learn about the care of women during labour, including postpartum support and infant care. Mental health considerations for mothers, grief, bereavement, and family planning are all crucial aspects addressed in this course. Learners will gain knowledge of effective communication, empathy, and ethics, which are essential when supporting women through this journey. By completing this course, learners will acquire skills to become a trusted companion for women during one of the most important times in their lives. Birth Doula Curriculum Module 01: Introduction to Birth Doula Module 02: A Woman’s Body in Pregnancy Module 03: Antenatal Care during Pregnancy Module 04: Management of Common Symptoms of Pregnancy Module 05: Clinical Examination of Pregnant Women Module 06: Care of a Woman during Labour Module 07: Postpartum Care Module 08: Screening Newborn Baby Module 09: Infant Care Module 10: Mental Health of the Mother Module 11: Grief and Bereavement Module 12: Contraception and Family Planning Module 13: Effective Communication Module 14: Empathy and Comfort Skills Module 15: Ethics in Doula (See full curriculum) Who is this course for? Individuals seeking to support pregnant women and families. Professionals aiming to enhance their maternity care practice. Beginners with an interest in childbirth and women's health. Aspiring doulas wishing to enter the field of maternal care. Those interested in developing expertise in supporting emotional wellbeing during pregnancy. Career Path Birth Doula Maternity Support Worker Labour and Delivery Assistant Postpartum Care Specialist Women's Health Educator Family Support Worker

Duration 0.5 Days 3 CPD hours Overview By the end of the course, delegates will know: The difference between cybersecurity and physical security Identify what information is sought after How to protect valuable data and accounts How to detect a data breach How to respond to an incident How to recover from a data breach A security checklist Why You Should Care What are cybersecurity threats How to improve cybersecurity Account access best practices How to protect cloud-based information How to prevent phishing Detecting a data breach Responding to a data breach Protection against scams

Course Overview This comprehensive course on "Pet Sitting and Dog Walking" offers learners the essential knowledge and skills to start and manage a successful pet care business. Covering everything from understanding animal behaviour to setting up and running your own business, the course equips you with the necessary tools to provide excellent care for pets. Learners will explore various animal species, including dogs, cats, birds, rabbits, guinea pigs, fish, and reptiles, gaining valuable insights into each animal's needs. The course also provides important information on licencing, legislation, safety protocols, and emergency procedures. By the end of this course, learners will be well-prepared to offer professional pet sitting and dog walking services, ensuring a safe and caring environment for pets under their supervision. Course Description This course delves into the key aspects of running a pet sitting and dog walking service. From understanding the legalities of starting a pet care business to learning how to manage various pet species, the course covers essential topics that every pet sitter and dog walker must know. Learners will explore the various requirements for licences and business setup, and gain in-depth knowledge about the animals they will be caring for, including dogs, cats, birds, rabbits, guinea pigs, fish, and reptiles. Additional modules focus on managing business operations, addressing safety concerns, and responding to emergencies. Through this course, learners will develop the expertise needed to build and manage a professional pet sitting and dog walking business, ensuring the safety and well-being of the pets in their care. Course Modules Module 01: Introduction to Pet Sitting Module 02: Licences and Legislation Module 03: Setting up Your Own Pet Sitting Business Module 04: Managing Your Pet Sitting Business Module 05: Getting to Know the Dogs & Puppies Module 06: Dog Walking Module 07: Getting to Know the Kittens and Cats Module 08: Learning about Birds Module 09: Specific Information on Rabbits & Guinea-Pigs Module 10: Specific Information on Ornamental Fish Module 11: Specific Information on Reptiles Module 12: Safety and Emergencies (See full curriculum) Who is this course for? Individuals seeking to start a career in pet care. Professionals aiming to expand their business into pet sitting and dog walking. Beginners with an interest in animal care and handling. Pet lovers who want to understand pet needs and safety in-depth. Career Path Pet Sitting Service Owner Dog Walker Pet Care Advisor Animal Welfare Consultant Veterinary Assistant