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This course is designed to enable learners to increase their understanding of risk assessment and risk management in Health and Social Care settings.

Discover how to begin measuring dimensions directly from your drawings and watch as all measurements automatically synchronise with your heat loss survey. This revolutionary feature is designed to significantly enhance your workflow, making your desktop heat loss analysis both faster and more efficient.

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Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback

Duration 3 Days 18 CPD hours This course is intended for Salesforce consultants and administrators Overview When you complete this course, you will be able to:Enable Field Service Lightning.Describe the capabilities and components of Field Service Lightning.Know the right questions to ask prior to implementing Field Service Lightning.Understand the steps to successfully implement Field Service Lightning In this hands-on course, you will learn about Field Service Lightning components and even have the opportunity to implement Field Service Lightning for AW Computing, our fictitious company. What is Field Service Lightning? Define Field Service Lightning Identify the challenges of field service management and how FSL can overcome those challenges Describe what connected field service looks like Explain the main components and capabilities of FSL Meet AW Computing Learn about AW Computing Understand the business reason why AW Computing has purchased FSL Plan for Field Service Lightning Learn the essential questions to ask before setting up FSL Consider FSL limitations Set Up Field Service Lightning (Long Module) Set up FSL Components and Managed Package Walk Through the FSL Process by Role View and perform FSL actions as a Service Agent View and perform FSL actions as a Dispatcher View and perform FSL actions as a Field Resource View and run FSL reports as a Supervisor / Manager

Duration 5 Days 30 CPD hours This course is intended for Network Engineers, Network Administrators, Network Security Engineers, and NOC Administrators Overview Successful completion of this five-day, instructor-led course will help enhance your understanding of how to design, implement, and effectively operate a Prisma SDWAN solution. You will get hands-on experience configuring Prisma SD-WAN with a branch and datacenter, configure policies, and use Prisma SD-WAN services. The Prisma SD-WAN Design and Operation (EDU-238) course describes the next generation Prisma SD-WAN solution, the capability and value it provides over legacy WAN and SD-WAN implementations, and how to configure, operate, and troubleshoot the solution.This course is intended for people who must configure, maintain, and use wide area networks, from data centers, to branches, to the cloud. This class is powered by Cloud Harmonics. Course Outline Module 1 - Solution Overview Module 2 - Branch Design Module 3 - Routing Module 4 - Policy Module #1 - Application Path and QoS Policy Module 5 - Policy Module #2 - NAT, ZBFW and Security Module 6 - Event Policy Management Services Module 7 - DNS and DHCP Services Module 8 - Operations and Troubleshooting Module 9 - CloudBlades Module 10 - Integrating Prisma SD-WAN and Prisma Access for SASE Implementation Module 11 - DevOps Module 12 - Next Steps

Duration 5 Days 30 CPD hours This course is intended for Storage and virtual infrastructure consultants, solution architects, and administrators who are responsible for production support and administration of VMware vSAN [v7] Overview By the end of the course, you should be able to meet the following objectives: Describe vSAN concepts Detail the underlying vSAN architecture and components Explain the key features and use cases for vSAN Identify requirements and planning considerations for vSAN clusters Describe the different vSAN deployment options Explain how to configure vSAN fault domains Detail how to define and create a VM Storage policy Discuss the impact of vSAN storage policy changes Describe vSAN storage space efficiency Explain how vSAN encryption works Identify requirements to configure vSAN iSCSI target Detail HCI Mesh technology and architecture Detail vSAN file service architecture and configuration Explain the use cases of vSAN Direct Describe how to setup stretched and two-node vSAN clusters Explain the importance vSAN node hardware compatibility Describe the use of VMware vSphere Lifecycle Manager™ to automate driver and firmware installations Detail vSAN resilience and data availability Discuss the vSAN cluster backup methodology Describe the vSAN maintenance mode and data evacuation options Define the steps to shut down a vSAN cluster for maintenance Explain how to use proactive tests to check the integrity of a vSAN cluster Use VMware Skyline Health™ for monitoring vSAN health Apply a structured approach to troubleshoot vSAN cluster configuration and operational problems During this five-day, intensive course, you gain the knowledge, skills, and tools to plan and deploy a VMware vSAN? cluster. You learn about managing and operating vSAN. This course focuses on building the required skills for common Day-2 vSAN administrator tasks such as vSAN node management, cluster maintenance, security operations, and advanced vSAN cluster operations.You also focus on learning the tools and skills necessary to troubleshoot vSAN 7 implementations and gain practical experience with vSAN troubleshooting concepts through the completion of instructor-led activities and hands-on lab exercises.This course is a combination of the following courses: VMware vSAN: Plan and Deploy, VMware vSAN: Management and Operations, and VMware vSAN: Troubleshooting. Course Introduction Introductions and course logistics Course objectives Introduction to vSAN Describe vSAN architecture Describe the vSAN software components: CLOM, DOM, LSOM, CMMDS, and RDT Identify vSAN objects and components Describe the advantages of object-based storage Describe the difference between All-Flash and Hybrid vSAN architecture Explain the key features and use cases for vSAN Discuss the vSAN integration and compatibility with other VMware technologies Planning a vSAN Cluster Identify requirements and planning considerations for vSAN clusters Apply vSAN cluster planning and deployment best practices Determine and plan for storage consumption by data growth and failure tolerance Design vSAN hosts for operational needs Identify vSAN networking features and requirements Describe ways of controlling traffic in a vSAN environment Recognize best practices for vSAN network configurations Deploying a vSAN Cluster Recognize the importance of hardware compatibility Ensure the compatibility of driver and firmware versioning Use tools to automate driver validation and installation Apply host hardware settings for optimum performance Use vSphere Life Cycle Manager to perform upgrades Deploy and configure a vSAN Cluster using Cluster Quickstart wizard Manually configure a vSAN Cluster using vSphere Client Explain and configure vSAN fault domains Using vSphere HA with vSAN Understand vSAN Cluster maintenance capabilities Describe the difference between implicit and explicit fault domains Create explicit fault domains vSAN Storage Policies Describe a vSAN Object Describe how objects are split into components Explain the purpose of witness components Explain how vSAN stores large objects View object and component placement on the vSAN Datastore Explain how storage policies work with vSAN Define and create a virtual machine storage policy Apply and modify virtual machine storage policies Change virtual machine storage policies dynamically Identify virtual machine storage policy compliance status vSAN Resilience and Data Availability Describe and configure the Object Repair Timer advanced option Plan disk replacement in a vSAN cluster Plan maintenance tasks to avoid vSAN object failures Recognize the importance of managing snapshot utilization in a vSAN cluster Configuring vSAN Storage Space Efficiency Discuss Deduplication and Compression techniques Understand Deduplication and Compression overhead Discuss Compression only mode Configure Erasure Coding Configure swap object Thin Provisioning Discuss Reclaiming Storage Space with SCSI UNMAP Configure TRIM/UNMAP vSAN Security Operations Identify differences between VM encryption and vSAN encryption Perform ongoing operations to maintain data security Describe the workflow of Data-in Transit encryption Identify the steps involved in replacing Key Management Server Introduction to Advanced vSAN Configurations Identify requirements to configure vSAN iSCSI target Detail HCI Mesh technology and architecture Detail vSAN File Service architecture and configuration Explain the use cases of vSAN Direct vSAN Cluster Maintenance Perform typical vSAN maintenance operations Describe vSAN maintenance modes and data evacuation options Assess the impact on cluster objects of entering maintenance mode Determine the specific data actions required after exiting maintenance mode Define the steps to shut down and reboot hosts and vSAN clusters Use best practices for boot devices Replace vSAN Nodes vSAN Stretched and Two Node Clusters Describe the architecture and uses case for stretched clusters Detail the deployment and replacement of a vSAN Witness node Describe the architecture and uses case for two-node clusters Explain the benefits of vSphere HA and vSphere Site Recovery Manager in a vSAN stretched cluster Explain storage policies for vSAN stretched cluster vSAN Cluster Monitoring Describe how the Customer Experience Improvement Program (CEIP) enables VMware to improve products and services Use vSphere Skyline Health for monitoring vSAN Cluster Health Manage alerts, alarms, and notifications related to vSAN in vSphere Client Create and configure custom alarms to trigger vSAN health issues Use IO Insight metrics for monitoring vSAN performance Analyse vsantop performance metrics Use vSAN Proactive Test to detect and diagnose cluster issues vSAN Troubleshooting Methodology Use a structured approach to solve configuration and operational problems Apply troubleshooting methodology to logically diagnose faults and optimize troubleshooting efficiency vSAN Troubleshooting Tools Use Skyline Health for vSAN to identify and correct issues in VMware vSAN Discuss the ways to run various command-line tools Discuss the ways to access VMware vSphere ESXi Shell Use commands to view, configure, and manage your VMware vSphere environment Discuss the esxcli vsan namespace commands Use log files to help vSAN troubleshooting Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware vSAN: Fast Track (v7) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware vSAN: Fast Track (v7) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

High quality specifications are of paramount importance in achieving the right technical performance and value for money. This long-established training programme has been developed to help those involved in producing specifications to create high quality documents in an organised and effective way. It provides a sound foundation for those new to the topic whilst at the same time offering new insights to those with more experience. The programme emphasises the need for a clear definition of requirements combined with the ability to communicate those requirements effectively to third parties. A structured method of preparing specifications is provided, and a range of practical techniques is presented, to enable participants to put the principles into practice. The commercial and contractual role of specifications is also addressed. The objectives of the workshop are to: Provide a clear understanding of the role and purpose of specifications Present a framework for organising and producing specifications Define the key steps involved in creating effective specifications Demonstrate methods for assisting in defining requirements Provide tools and techniques for scoping and structuring specifications Show the role of specifications in managing variations and changes to scope Present methods to assist the writing and editing of specifications Review how specifications should be issued and controlled DAY ONE 1 Introduction Review of course objectives Review of participants' needs and objectives 2 Creating effective specifications The role of specifications in communicating requirements The costs, benefits and qualities of effective specifications Understanding the differences between verbal and written communication The five key steps of 'POWER' writing: prepare-organise-write-edit-release Exercise: qualities of an effective specification 3 Step 1: Preparing to write - defining readership and purpose; the specification and the contract Designing the specifications required; applying BS 7373 Defining the purpose, readership and title of each document Effective procedures for writing, issuing and controlling specifications The roles and responsibilities of the key players Understanding contracts; the contractual role of the specification Integrating and balancing the technical and commercial requirements Writing specifications to achieve the appropriate contract risk strategy Deciding how to specify: when to use functional and technical specifications The role of specifications in managing variations and changes to scope 4 Case study 1 Teams review a typical project scenario and identify the implications for the specification Feedback and discussion 5 Step 2: Organising the specification content Defining the need and establishing user requirements Deciding what issues the specification should cover Scoping techniques: scope maps, check lists, structured brainstorming Clarifying priorities: separating needs and desires Dealing with requirements that are difficult to quantify Useful techniques: cost benefit analysis, QFD, Pareto analysis 6 Case study 2 Teams apply the scoping techniques to develop the outline contents for a specification Feedback and discussion DAY TWO 7 Step 2: Organising the specification content (cont) Deciding what goes where; typical contents and layout for a specification The three main segments: introductory, key and supporting Creating and using model forms: the sections and sub-sections Detailed contents of each sub-section Tools and techniques for outlining and structuring specifications 8 Case study 3 Teams develop the detailed specification contents using a model form Feedback and discussion 9 Step 3: Writing the specification The challenges of written communication Identifying and understanding the readers needs Choosing and using the right words; dealing with jargon Problem words; will, shall, must, etc; building a glossary Using sentence structure and punctuation to best effect Understanding the impact of style, format and appearance Avoiding common causes of ambiguity Being concise and ensuring clarity Choosing and using graphics to best effect Exercises and examples 10 Step 4: Editing the specification Why editing is difficult; how to develop a personal editing strategy Key areas to review: structure, content, accuracy, clarity, style and grammar Editing tools and techniques 11 Step 5: Releasing and controlling the specification Key requirements for document issue and control Final formatting and publication issues; document approval Requirements management: managing revisions and changes 12 Course review and action planning What actions should be implemented to improve specifications? Conclusion

Duration 5 Days 30 CPD hours This course is intended for Project Team Members IT Support Team Members Advanced Business Analysts System Administrators Application Consultants Business Process Owners / Team Leads / Power Users Program / Project Managers Trainers Overview Learn how to design, configure, consolidate, and report with BPC Standard In this course, students learn all of the key steps to set up Consolidation based on the SAP Business Planning and Consolidation, version for SAP NetWeaver. SAP Business Planning and Consolidation Overview Describing SAP Business Planning and Consolidation Running Consolidation Tasks Implementing BPC Standard Consolidation Modeling Consolidation Structures and Reporting Configuring Environments and Dimensions Creating Models for Consolidation Creating Reports and Formats in the EPM Add-In Report on BPC Standard Data in Analysis for Office Data Collection and Preparation Collecting Transforming Data for Consolidation Scenarios Creating Consolidation Logic Configuring Reclassifications Configuring Balance Carryforward Managing Journals Consolidations and Eliminations Translating Local Currency Configuring Intercompany Matching and Booking Using the Ownership Manager Configuring Integration Rules Eliminating Intercompany Transactions Configuring Intercompany US Elimination Designing Management, Matrix, and Multiple Accounting Standard Solutions Describing Consolidation and Elimination Principles Consolidating Investments Describing Stage Consolidation Configuring Scope Variation Configuring Equity Pickup Consolidation Process Monitoring Configuring Work Status Using the Controls Monitor to Validate Data Configuring Consolidation Business Process Flows