570 Courses in Cardiff delivered Live Online

Have you always been intrigued by dreamcatchers and want to learn the art of weaving your own, or do you know someone who loves them and want to gift them one? This ancient art is has gone through a lot of morphism and yet the old techniques are still here as always. Learn to weave a traditional dreamcatcher.

Awareness of what is happening during the rupture of a coronary plaque assists the attendee in understanding why such a microscopic event can have such a catastrophic outcome.

Aimed at cardiac professionals to develop their Exercise Tolerance Testing (ETT) skills.

An opportunity to learn about a structured assessment of chest pain. Primarily looking at Acute Coronary Syndrome (ACS), but also other differentials such as myopericarditis, dissection.

An opportunity to learn about various heart rhythm disturbances, their aetiology, management and treatment strategies.

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This is a multidisciplinary interactive workshop providing staff with essential skills and techniques to deliver a professional service.

A comprehensive 2 day course for Nurses and Allied Health Professionals working in cardiology. This courses will be especially useful to those new to this speciality but will also be of use as an updater for more experienced professionals.

The ECG Workshop addresses the needs of nurses, doctors and allied health professionals who encounter ECG monitoring and traces. Theoretical and practical workshops in ECG Interpretation are delivered by experienced cardiac professionals.

Self-help and relaxation skills and exercises for stressed, burned out SEN parents and carers