Courses in Cardiff delivered Live Online

Learners will develop knowledge from the FD&FA foundation BS 5839-1 module and/or industry experience and apply this to the installation of FD&FA systems.

Managing people and teams is consistently the biggest challenge raised by new managers (and even many experienced managers). This 3 hour course is aimed at introducing new and existing supervisors and managers to key supervisory skills, allowing them to develop their competence as supervisors. The course covers: Understanding your role as a supervisor SRA obligations and competence expectations Setting expectations and effective delegation Monitoring progress and quality Managing performance in difficult situations Top tips for impactful feedback By the end of this course participants will have had an opportunity to consider their current skills; develop new skills; and think about further development needs. Target Audience This online course is aimed at managers, team leaders and other supervisors. Please note that this course does NOT meet the LAA requirements as a Supervisor Course. If you need a Legal Aid Supervisor course, then please check out our Supervision & Managing Performance Course. Resources Course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. Speaker Matthew Howgate, Consultant, DG Legal Matt is a non-practising solicitor who has considerable experience in regulatory issues and advising on complex issues of compliance and ethics. He is also an expert in data protection, UK GDPR and on the civil legal aid scheme. Matthew is a lead trainer on and co-developed the LAPG Certificate in Practice Management (a training programme for legal managers and law firm owners) as well as regularly providing training on legal aid Supervision, costs maximisation, data protection and security and on general SRA compliance.

Presentation - Getting ready for the NEW Code of Fundraising Practice This session highlights the main changes in the NEW Code of Fundraising Practice that comes into effect on 1 Nov 2025. It will also give tips about what hospices need to be doing to be compliant. John Brady John is a highly experienced fundraising manager and leader with over 25 years of experience, the last 20 being at the most senior level in the organisation worked in. Working as a Senior Leader, Executive Director or Chief Executive he has a wide range of experience of managing and leading teams, strategic development, financial analysis, fundraising compliance and management of a broad range of fundraising specialisms such as Events, Trusts and Foundations, Corporate, Charity Retail, Individual Giving and Legacies, with specialist experience within Individual Giving. That has included introducing or developing regular giving programmes, managing gaming products such as society weekly lotteries and raffles, developing or creating direct mail programmes and telephone campaigns. John’s first professional fundraising role was as Divisional Manager at the British Lung Foundation (now Asthma and Lung UK) and has worked for a number of other charities including, Alcohol Focus Scotland, Sense Scotland, Erskine, and as Chief Executive of OneKind. John’s last role was at St Andrew’s Hospice where he led income growth in Individual Giving by leading the introduction of an Appeals programme and the tripling of the Lottery to £1.1 million per year. John joined the sector in 1998 following the death of his younger brother at a young age due to stomach cancer. This instilled in John a passionate belief about the difference charities can make to making the world a better place somehow. John champions ethical fundraising and so joined the Chartered Institute of Fundraising becoming chair of the Institute of Fundraising in Scotland and was made a Fellow in 2016. He was a member of several committees and working groups focussing on reviewing and enhancing fundraising regulation and compliance. He has been a Board member of the Hospice Income Generation Network and Enable Scotland and is currently Chair of Enable Trustee Services.

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.

Clinical coach standardisation events

This is an International Driver CPC - 7hours course - Vulnerable Road Users and it is suitable for LGV & PCV and will cover: Where Do We Encounter VRU’s? Who Are the VRU’s? Sharing Road Space, Route Planning, New Traffic Systems, Professional Drivers Role, Hazard Perception, Defensive Driving, Blindspots, Vehicle Safety Systems, Cyclists, Pedestrians, Motorcyclists, Horse Riders All courses start at 07:45 hrs and finish at 15:45 hrs All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes. Approval: This course is registered with JAUPT as approved for Driver CPC qualification. Course Approval Number: ICRS5814/475. On completion of the course, all attendees will receive a certificate of attendance. Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

This course will show delegates how to appraise projects in Excel, incorporate and communicate updates as they happen and ultimately understand how to convert an opportunistic property investment into a core asset that can be sold on.

IT Cyber Security Engineer – Job Ready Programme Enrol in Our IT Cyber Security Engineer – Job Ready Programme with Career Support! Gain access to 3,000+ online courses and earn Free Certificates to showcase your skills and boost your career potential. Step into the high-demand world of cyber security with a comprehensive programme designed for the UK job market. Master critical areas like penetration testing, secure cloud architecture, AI-powered threat detection, and GDPR compliance—skills that can lead to roles earning up to £95,000 a year. As UK businesses face £27 billion in cybercrime losses annually, the demand for skilled IT Cyber Security Engineers has never been greater. Whether you're changing careers or upskilling, this course equips you with in-demand expertise in threat intelligence, cryptography, and secure coding. Become the digital defence every company needs. Start your journey toward a resilient and rewarding career in cyber security today. Professional Diploma in IT Cyber Security Engineer – 25 Core Courses – Course 01: Cyber Security Online Course: DOSS and DDOS – Course 02: Cyber Security Training: Incident Handling & Response – Course 03: Security Threat Management – Course 04: Certified Information Security Manager (CISM) – Course 05: Certified Information Systems Security Professional (CISSP) – Course 06: CompTIA Advanced Security Practitioner (CASP) – Course 07: Computer Network Security Complete Training – Course 08: CyberSec First Responder: Threat Detection and Response [QLS Level 7] – Course 09: Bash Scripting and Shell Programming for Beginners – Course 10: Ethical Hacking Masterclass – Course 11: CompTIA PenTest+ Ethical Hacking Course – Course 12: BlackArch Linux: Ethical Hacking and Penetration Testing – Course 13: Ultimate Linux Security and Hardening Training – Course 14: The Complete Python Hacking Course: Beginner to Advanced! – Course 15: SQL Database Basics – Course 16: CompTIA Network+ Certification (N10-008) – Course 17: CompTIA A+ Core 1 (220-1101) Course – Course 18: CompTIA A+ Core 2 (220-1102) Course – Course 19: CompTIA Security+ (SY0-601) – Course 20: CompTIA Cloud+ CV0-002 Course – Course 21: Cisco CCENT/CCNA Interconnecting Cisco Networking Devices Part 1 – Course 22: Cisco CCNA Interconnecting Cisco Networking Devices Part 2 (ICND2) Training – Course 23: Cisco ASA Firewall Training with Step-by-Step Lab Workbook – Course 24: FortiGate Firewall Training Step-by-Step Lab Workbook – Course 25: Palo Alto Firewall Training with Step-by-Step Lab Workbook Job Readiness & Career Development Training (Complementary) – Course 01: Career Development Training – Course 02: Effective CV Writing – Course 03: CV Writing and Interview Tricks – Course 04: Ace the Interview – Interview Prep That Makes a Difference – Course 05: Job Search Skills – Course 06: Effective Communication Skills for Professionals – Course 07: Boost Your Confidence, Assertiveness – Course 08: Body Language Secrets – Course 09: Coaching and Mentoring – Course 10: Presentation Skills – Present like a Pro – Course 11: Public Speaking Course – Course 12: Project Management Training – Course 13: Leadership & Management – Course 14: Negotiation and Agreement Training – Course 15: Workplace Equality & Diversity – Course 16: Professional Development and Personal Well-being – Course 17: Emotional Intelligence and Human Behaviour – Course 18: Time Management: Step By Step Training – Course 19: Cross-Cultural Awareness – Course 20: Productivity Boosting – Course 21: Critical Thinking & Problem Solving – Course 22: Perfect LinkedIn Profile Creation – Course 23: Resume Writing Skills & Job Search With LinkedIn – Course 24: Email Writing – Course 25: Learn Microsoft Word, PowerPoint & Outlook In 90 Minutes!

This 2h comprehensive online workshop is designed for analysts, researchers, and professionals eager to enhance their statistical modelling skills using R. The course focuses on practical application and interpretation of multiple regression models, enabling participants to build robust models and make data-driven decisions with confidence. What You’ll Learn: Foundations of Regression Analysis Explore the various types of regression and their applications in real-world scenarios. Assumptions of Linear Modelling Understand the critical assumptions underpinning linear models and how to test for them. Data Preparation Techniques Learn how to format and clean data effectively for use in multiple regression models. Model Fitting and Diagnostics Gain hands-on experience in fitting multiple linear regression models and evaluating their diagnostics using R. Handling Complex Data Tackle data transformation challenges and work with complex variables and interactions. Results Interpretation Master the interpretation of regression output to generate meaningful and actionable insights.

Learn to craft top-notch videos for your business using your mobile phone in this interactive workshop. Enhance marketing, visibility, and attract more clients through video. All-in-one workshop for diving into the world of business videos. #VideoCreation #BusinessBoost