Duration 2 Days 12 CPD hours This course is intended for The primary audiences for the course are as follows: Cisco customers ? Contact Center Management, Contact Center Supervisors and Customer technical personnel Cisco technology partners Cisco employees Overview Upon completing this course, the learner will be able to meet these overall objectives: Provide a comprehensive overview of Cisco Unified Intelligence Center Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports Provide a detailed description and labs of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e. creating thresholds, show/hide columns, charts and more) The Cisco Unified Intelligence Center 11.6 for End Users (CUIC11.6EU v1.1) course is a two-day instructor-led training (ILT) course. Cisco Unified Intelligence Center is a comprehensive, end-to-end reporting solution, designed to make the task of creating and modifying reports easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families. Cisco Unified Intelligence Center Overview Introducing Cisco Unified Intelligence Center What Contact Center products use CUIC for reporting Cisco Unified Intelligence Center Administration and Security The End User and CUIC Security Running and Modifying CUIC Reports Running Cisco Unified Intelligence Center Reports Using Permalinks Help Dashboards Modifying a CUIC Stock Report Cisco Unified Intelligence Center Dashboards Understanding Cisco Unified CCE Key Concepts Creating a New Cisco Unified Intelligence Center Report
Duration 5 Days 30 CPD hours This course is intended for This course is intended for individuals who are Application designers and database developers, database administrators and web server administrators. Overview Upon successful completion of this course, students will be able to work with Oracle database programming using the PL/SQL programming language. They will learn the syntax, structure and features of the language. In this course, students will learn the foundation for the programming series and the use of database-resident stored program units for Oracle 12c. Selection & Setup of the Database Interface Considering Available Tools Selecting the Appropriate Tool Oracle Net Database Connections Oracle PAAS Database Connections Setup SQL Developer Setup SQL*Plus Setup Jdeveloper About Bind & Substitution Variables Using SQL Developer Using SQL*Plus Choosing a Database Programming Language What is Database Programming? PL?SQL Performance Advantages Integration wth Other Languages PL/SQL Language Fundamentals PL/SQL Program Structure LANGUAGE SYNTAX RULES EMBEDDING SQL WRITING READABLE CODE GENERATING DATABASE OUTPUT SQL*PLUS INPUT OF A PROGRAM BLOCK Declare Section About the Declare Section DECLARE PRIMITIVE TYPES DECLARATION OPTIONS NOT NULL CONSTANT DATA DICTIONARY INTEGRATION %TYPE DECLARE SIMPLE USER---DEFINED TYPES TYPE... TABLE TYPE... RECORD EXTENDED USER---DEFINED TYPES Begin Section About the Begin Section Manipulating Program Data Logic Control & Branching GOTO LOOP IF-THEN-ELSE CASE Exception Section ABOUT THE EXCEPTION SECTION ISOLATING THE SPECIFIC EXCEPTION PRAGMA EXCEPTION_INIT SQLCODE &SQLERRM Example SQL%ROWCOUNT &SELECT...INTO Beyond the Basics: Explicit Cursors ABOUT EXPLICIT CURSORS EXTENDED CURSOR TECHNIQUES FOR UPDATE OF Clause WHERE CURRENT OF Clause Using FOR?LOOP Cursors Beyond the Basics: Nested BlocksBeyond the Basics: Declared Subprograms USING DECLARED SUBPROGRAMS DECLARED PROCEDURE DECLARED FUNCTION Introducing Databse-Resident Program Units ABOUT DATABASE---RESIDENT PROGRAMS PHYSICAL STORAGE & EXECUTION TYPES OF STORED PROGRAM UNITS STORED PROGRAM UNIT ADVANTAGES MODULAR DESIGN PRINCIPLES Creating Stored Procedures & Functions STORED PROCEDURES & FUNCTIONS CREATE PROCEDURE / CREATE FUNCTION CREATING PROCEDURES & FUNCTIONS RAISE_SALARY() Procedure SALARY_VALID() Function THE PARAMETER SPECIFICATION DEFAULT Clause SYSTEM & OBJECT PRIVILEGES USING THE DEVELOPMENT TOOLS Executing Stored Procedures & Functions CALLING PROCEDURES & FUNCTIONS UNIT TESTING WITH EXECUTE ANONYMOUS BLOCK UNIT TESTING SPECIFYING A PARAMETER NOTATION SQL WORKSHEET UNIT TESTING CALLING FUNCTIONS FROM SQL Maintaining Stored Program Units RECOMPILING PROGRAMS Mass Recompilation Using UTL_RECOMP() DROPPING PROCEDURES & FUNCTIONS DROP PROCEDURE / FUNCTION DATA DICTIONARY METADATA Using USER_OBJECTS Using USER_SOURCE Using USER_ERRORS Using USER_OBJECT_SIZE Using USER_DEPENDENCIES Managing Dependencies DEPENDENCY INTERNALS TRACKING DEPENDENCIES THE DEPENDENCY TRACKING UTILITY SQL DEVELOPER DEPENDENCY INFO DEPENDENCY STRATEGY CHECKLISTS Creating & Maintaining Packages ABOUT PACKAGES CREATING PACKAGES MAINTAINING PACKAGES PERFORMANCE CONSIDERATIONS Advanced Package Capabilities DEFINER & INVOKER RIGHTS WHITE LITS & ACCESSIBLE BY PERSISTENT GLOBAL OBJECTS DEFINING INITIALIZATION LOGIC OBJECT ORIENTATION SUPPORT Advanced Cursor Techniques USING CUSROS VARIABLES USING SYS_REFCURSOR USING CURSOR EXPRESSIONS Using System-Supplied Package DBMS_OUTPUT() UTL_FILE() FOPEN() EXAMPLE Database Trigger Concepts ABOUT DATABASE TRIGGERS DML EVENT TRIGGER SUB---TYPES DATABASE TRIGGER SCENARIO TRIGGER EXECUTION MECHANISMS TRIGGERS WITHIN SQL WORKSHEET Creating Database Triggers STATEMENT-LEVEL TRIGGERS Using RAISE_APPLICATION_ERROR() ROW---LEVEL TRIGGERS EXAMPLES OF TRIGGERS EMPLOYEE_SALARY_CHECK Example EMPLOYEE_JOURNAL Example BUDGET_EVENT Example INSTEAD OF TRIGGERS TRIGGERS WITHIN AN APPLICATION Maintaining Database Triggers CALL SYNTAX TRIGGER MAINTENANCE TASKS SHOW ERRORS TRIGGER DROP TRIGGER ALTER TRIGGER MULTIPLE TRIGGERS FOR A TABLE HANDLING MUTATING TABLE ISSUES Implementing System Event Triggers WHAT ARE SYSTEM EVENT TRIGGERS? DEFININGTHE SCOPE AVAILABLE SYSTEM EVENTS SYSTEM EVENT ATTRIBUTES Additional course details: Nexus Humans Oracle 12c PL/SQL Fundamentals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Oracle 12c PL/SQL Fundamentals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 5 Days 30 CPD hours This course is intended for This course is for all Oracle Professionals. Specifically Database Administrators, Web Server Administrators, System Administrators, CIOs and other IT Management Professionals. Overview Upon successful completion of this course, students will be able to perform many of the day-to-day administration tasks required of an Oracle database administrator. This course introduces many of the powerful capabilities of the Oracle database. In this course, students will learn about day-to-day administration tasks. It will also address administration sub-specialties. Introduction: Managing the Database Instance The Database Management Tools EM Database Express EM Cloud Control SQL Developer Database Administrator Introduction: Database Architecture Review Database Instance Configurations Memory Structures Process Structures Storage Architecture Introduction: Starting & Stopping Databse Services Start & Stop the Database Listener ABOUT DATABASE STARTUP/SHUTDOWN SYSOPER SYSDBA DATABASE STATE & STAGES STARTUP WITH EM CLOUD CONTROL STARTUP WITH SQL*PLUS SHUTDOWN WITH EM CLOUD CONTROL SHUTDOWN WITH SQL*PLUS USING MS WINDOWS SERVICES Introduction: Oracle Network Environment Oracle Net Services Architecture ORACLE NET CONFIGURATION ASSISTANT ORACLE NET MANAGER USING EM CLOUD CONTROL ADVANCED NETWORK COMPRESSION TROUBLESHOOTING NETWORK PROBLEMS Introduction: Diagnostics & Oracle Support About Database Diagnostics Fault Diagnosability Infrastructure DATABASE INSTANCE HEALTH SNAPSHOT THE SUPPORT WORKBENCH PROACTIVE DATABASE HEALTH CHECKS PACKAGE DIAGNOSTIC DATA WORKING WITH THE KNOWLEDGE BASE Storage: Tablespace Management Starter Tablespaces CREATE TABLESPACE WITH EM CC CREATE TABLESPACE WITH SQL MANAGE TABLESPACES WITH EM CC MANAGE TABLESPACES WITH EM DE MANAGE TABLESPACES WITH SQL DROP TABLESPACE ALTER TABLESPACE Storage: Advanced Tablespace Management Managing Temporary Tablespaces TEMP TABLESPACE GROUPS WITH EM TEMP TABLESPACE GROUPS WITH SQL DEFAULT PERMANENT TABLESPACES BIGFILE TABLESPACES MANAGING THE SYSAUX TABLESPACE Storage: Data Files & Temp Files Management Manage Data Files with EM ACCESS METADATA WITH SQL MANAGE DATA FILES WITH SQL MANAGE TEMP FILES ORACLE-MANAGED FILES (OMF) Storage: UNDO Data & UNDO Tablespaces About UNDO Space Management GUARANTEE UNDO RETENTION MONITOR UNDO SPACE WITH SQL USE THE EM UNDO ADVISOR Security & Schemas: Security Overview & Database Privileges Database Security Principles DATABASE SYSTEM PRIVILEGES DATABASE OBJECT PRIVILEGES SUPER ADMINISTRATOR ROLES PRIVILEGE ANALYSIS Security & Schemas: User Security Create & Manage User Accounts MANAGE USERS WITH EM MANAGE USERS WITH SQL CREATE USER ALTER USER DROP USER GRANT & REVOKE PRIVILEGES RESOURCE LIMITS VIA PROFILES ALTER PROFILE DROP PROFILE PASSWORD MANAGEMENT VIA PROFILES ROLE-BASED SECURITY MANAGEMENT ALTER USER...DEFAULT ROLE SET ROLE DELEGATING PRIVILEGE AUTHORIZATION WITH ADMIN OPTION & System Privileges WITH GRANT OPTION & Object Privileges PRINCIPLE OF LEAST PRIVILEGE CHECKLIST Security & Schemas: Database Auditing Auditing Database Activity Traditional Auditing Unified Auditing Create Audit Policy Security & Schemas: SQL Loader Loader Concepts Loader From the Command Line control File Options Load Methods Loader Express Mode Loader From EM Security & Schemas: Export & Import Manage Directory Objects The Data Pump Architecture Data Pump Export Data Pump Import Data Pump Dictionary Views Using the EM CC Interface Performance & Availability: Managing Performance & SQL Tuning Management Advisory Framework Performance Monitoring & AWR The SQL Tuning Advisor Monitoring Exceptions with Metrics Performance & Availability: Data Concurrency About System & User Locks Monitor & Manage User Locks Moitor Locks with Data Dictionary Manage Locks with EM Performance & Availability: Backup & Recovery Concepts Backup & Recovery Structures Managing REDO Data Configuring for Recoverability Instance Recovery Recoverability Checklist Additional course details: Nexus Humans Oracle 12c Administration II training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Oracle 12c Administration II course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 1 Days 6 CPD hours This course is intended for Leaders, Managers, Individuals who lead meetings This course is designed to help leaders run effective virtual meetings as well as managing their team virtually. We will explore communication styles and understanding their team as well as productivity. This course involves a lot of open discussion as well as teaching leaders how to manage the virtual workplace and run productive meetings. Defining the Virtual Workplace What does it look like? Tools available Communication strategies Understanding communication styles Leading different communication styles Building a Virtual Workplace Strategy Goals & agenda Check-ins Communication strategies Virtual Leadership Strategies Making connections & check ins Managing virtual meetings with team members Defining availability & creating schedules Open Discussion & Action Plan
Duration 2 Days 12 CPD hours This course is intended for This course is intended for Sales Representatives (SR), Sales Managers and End-users who have an interest in the Sales components of Dynamics 365. Students should have an existing working knowledge of either Microsoft Dynamics 365 or Microsoft Dynamics CRM. As a minimum, students should attend the prerequisite course Introduction to Microsoft Dynamics 365 Overview Understand the features and tools that exist in Microsoft Dynamics 365 for SR?s and Sales Managers. Be familiar with the stages of the Sales Order. Process in Microsoft Dynamics 365. Understand the fundamentals of Lead and Opportunity Management. Be able to track, manage, qualify Leads and convert to Opportunities and related customer records in Microsoft Dynamics 365. Know how to disqualify and cancel Leads, and convert Activity records to Leads and Opportunities. Understand how to collaborate on Opportunities with other SR?s and close Opportunity records as Won and Lost. Be able to track Competitors and Stakeholders. Understand how to view Resolution Activities. Add Products and Write-In Products to Opportunities. Build and maintain a repository of Products, Product Bundles and Product Families in the Product Catalog. Configure Unit Groups, Price Lists and Discount Lists. Work with Product Properties and view a Product Hierarchy. Create Quotes and add Products. Work with the Sales Order Process to convert Quotes to Orders and Invoices. Fulfill Orders and manage Invoice payments. Explore the Sales Reports and create a custom Sales Report using the Reporting Wizard in Microsoft Dynamics 365. Understand the significance of Sales Goal Management and Metrics in Microsoft Dynamics 365. Explore the Sales Charts and Dashboards and create a custom Sales Dashboard in Microsoft Dynamics 365. This course provides students with a detailed hands-on experience of the Salesfeatures and components of Microsoft Dynamics 365. Introduction Sales Order Process Scenarios An Introduction to Sales in Dynamics 365 The Dynamics 365 Platform Dynamics 365 Sales Fundamentals Security Considerations Where to get Help Further Reading and Resources Lead Management The Lead Management Process Working with Lead Records Working with the Lead Form Lead Assignment Leads and Activities Qualifying a Lead Disqualifying a Lead Opportunities Management Introduction to Opportunities The Opportunity Views The Opportunity Form Opportunity Sales Process Closing an Opportunity Resolution Activities Products Introduction to the Product Catalog Adding Products Configuring Unit Groups Price Lists and Price List Items Quotes, Orders and Invoices Introduction to Order Processing Adding Products to an Opportunity Working with Quotes Working with Orders Working with Invoices Sales Analysis Introduction to Sales Analysis in Dynamics 365 The Sales Reports The Reporting Wizard Working with Sales Charts Working with Sales Dashboards Working with Sales Goals and Metrics
Duration 2 Days 12 CPD hours Overview #NAME? A course that teaches the core Adobe Captivate skills needed to create eLearning courses. 1 - EXPLORING CAPTIVATE Explore a Finished Captivate Project Zoom and Magnify Navigate a Project Explore and Reset the Workspace Preview the Entire Project 2 - NEW PROJECTS & SOFT SKILLS ELEARNING Create a Blank Project Add Images to Placeholders Import Images Use a Smart Shape as a Button Disable Click Sounds 3 - SCREEN RECORDINGS Rehearse a Script Review Recording Settings Review Recording Modes Record Using Multiple Modes Record a Custom Simulation Record a Demonstration that Pans Manually Record the Screen 4 - VIDEO DEMOS Record a Video Demo Add a Video Zoom Add a Video Pan Smooth a Mouse Path and Show Visual Clicks Split a Video Trim a Video Insert a Video Project into a Standard Project Publish a Video Demo 5 - CAPTIONS, STYLES, TIMING, AND ROUND TRIPPING Insert and Edit Text Captions Edit the Default Caption Style Change a Callout Type Used by a Text Caption Control Slide Timing Control Slide Object Timing Check Spelling Align Slide Objects Export Captions to Word Import Captions from Word into Captivate 6 - POINTERS, PATHS, PATHS, BOXES, AND BUTTONS Control Mouse Effects Edit a Mouse Path Clone an Object Style Insert a Highlight Box Insert an Image Button Control Appear After Timing 7 - IMAGES AND VIDEOS Insert, Resize, and Restore an Image Import Images into the Library Resize, Transform, and Align Images Manage Unused Library Assets Create an Image Slideshow Insert a Video Set Video Properties 8 - AUDIO Work with Rollover Captions Import Audio onto a Slide Object Import Background Audio Add a Slide Note Calibrate a Microphone Record Slide Audio Import Audio onto a Slide Edit an Audio File Insert Silence Convert Text-to-Speech 9 - STATES, ANIMATIONS, AND OBJECT EFFECTS Change State Views for a Button Add an Animation to a slide Insert a Text Animation Apply an Effect to a Slide Object Apply a Free Fall Effect to an Object 10 - SOFTWARE SIMULATIONS Hide the Mouse Replace Phrases Insert a Click Box Insert a Text Entry Box 11 - WORKING WITH POWERPOINT Create a Project from a Presentation Edit the Source Presentation Synchronize with Source Rescale a Project 12 - QUIZZING Edit Quizzing Object Styles Set the Quiz Preferences Question Slides Insert Question Slides Edit a Question Slide Compare Submit All to Submit Buttons Insert a Knowledge Check Review a GIFT File Import a GIFT File into a Project Create Question Pools Move Questions to Pools Insert Random Question Slides 13 - PUBLISHING Apply a Skin Edit, Save, and Delete a Skin Name Slides Check Publish Settings and Add a Loading Screen Publish as SWF and PDF Run the HTML5 Tracker Publish as HTML5
Duration 0.5 Days 3 CPD hours This course is intended for This course is designed for business professionals in any functional role who need to participate in Zoom meetings and webinars, and who may also be called on to host Zoom events. Overview In this course, you will participate in and host Zoom meetings to collaborate with others. You will: Use Zoom as a meeting participant. Use Zoom to host meetings. Customize Zoom settings. Manage Zoom contacts. With people transitioning to working remotely, virtual meetings have become the norm and, as a result, the Zoom video conferencing tool is gaining attention and usage. If Zoom has become part of your professional or personal life, this course will help you be a more confident and productive Zoom user. In this course, you will participate in and host Zoom meetings, use Zoom productivity tools such as breakout rooms and contacts, and apply Zoom security and personalization. Using Zoom as a Meeting Participant Topic A: Join a Zoom Meeting Topic B: Participate in a Zoom Meeting Topic C: Collaborate in a Meeting Using Zoom to Host Meetings Topic A: Schedule a Meeting Topic B: Host a Meeting Topic C: Use Breakout Rooms Topic D: Compare Meetings and Webinars Customizing Zoom Topic A: Customize Settings in the Zoom Web Portal Topic B: Customize Zoom Desktop Client Settings Managing Zoom Contacts Topic A: Add Zoom Contacts Topic B: Chat with Zoom Contacts
Duration 5 Days 30 CPD hours This course is intended for Security Engineers, Security Administrators, Security Operations Specialists, Security Analysts, and Support Staff Overview The Palo Alto Networks Firewall 10.2 Essentials: Configuration and Management (EDU-210) course is five days of instructor-led training that will help you to: Configure and manage the essential features of Palo Alto Networks next-generation firewalls Configure and manage Security and NAT policies to enable approved traffic to and from zones Configure and manage Threat Prevention strategies to block traffic from known and unknown IP addresses, domains, and URLs Monitor network traffic using the interactive web interface and firewall reports Palo Alto Networks next-generation firewalls are architected to safely enable applications and prevent modern threats. Their approach identifies all network traffic based on applications, users, content and devices, and lets you express your business policies in the form of easy-to-understand security rules. Flexible deployment options and native integration with their next-generation security platform extend the policy enforcement and cyberthreat prevention to everywhere your users and data are located: in your network, on your endpoints and in the cloud. Palo Alto Networks next-generation firewalls are architected to safely enable applications and prevent modern threats. Their approach identifies all network traffic based on applications, users, content and devices, and lets you express your business policies in the form of easy-to-understand security rules. Flexible deployment options and native integration with their next-generation security platform extend the policy enforcement and cyberthreat prevention to everywhere your users and data are located: in your network, on your endpoints and in the cloud.
Duration 1 Days 6 CPD hours This course is intended for This course is intended for both organizations that would like to improve the corporate communications of their employees and individuals, who take the role of Project Managers, Business Analysts, Team Leaders, Scrum Masters, Product Owners, Managers, Employees, and anyone who would like to improve their communications skills both in the personal and professional aspects. Overview Upon successful completion of this course, students will learn: what effective communications are. why they are important. how by improving communications you will be able to improve the overall execution of projects and your results in general. the specifics of online remote teamwork communications. Your employees will be equipped with knowledge of different communication techniques and styles, which will save them time to adapt to the communication style of the interlocutor and allow them to have more effective conversations both with business partners and customers, and with colleagues at work. Also, they will master the art of active listening and thus win more customers and partners. This course can be adapted to the specific needs of your organization. This course represents highly effective training on developing communication skills and teaches students how to ask correct questions and get the most from one discussion. Also, students will learn how to resolve and/or avoid conflict situations. Course Outline What is the process of effective communications? How to ask good questions and reach clear agreements? Why is listening important and how to listen actively? How to give and receive feedback? How to prepare and conduct effective meetings? Each topic includes discussions and exercises.