3825 Courses in Cardiff delivered Live Online

APM Project Management Qualification (PMQ): In-House Training The APM Project Management Qualification (PMQ) (IPMA Level D) is a knowledge-based qualification that allows candidates to demonstrate knowledge of all elements of project management. Candidates will be able to demonstrate an understanding of how these elements interact and how their project fits into their strategic and commercial environment. The course will cover the 67 assessment criteria defined by APM and prepare you to sit the examination on the fifth and final day. In addition to the instructor-led sessions, you should also expect to complete some self-directed study in the evenings. The APM Project Management Qualification (PMQ) examination is a three-hour paper where candidates must answer 10 out of 16 questions that can cover all 67 assessment criteria topics. What you will Learn You'll learn how to: Provide organizations with a proven project management methodology that will allow individuals to plan, organize, and control the successful implementation of projects Achieve the APM Project Management Qualification (PMQ), the UK's leading project management qualification Provide practical skills and techniques to help further your career in project management Getting Started Introductions Course structure Course goals and objectives Overview of the APM Project Management Qualification (PMQ) examination Structure of Organizations and Projects Organization structures Project sponsorship Organization roles Project Office Governance Legislation Project Lifecycle Project Lifecycles Handover and closure Project reviews Situational Context of Projects Project Management Programme Management Portfolio Management The Project Environment Communication Communication Conflict Management Negotiation Leadership and Teamwork Leadership Teamwork Planning for Success Business Case Investment Appraisal Success and Benefits Management Information Management and Reporting Project Management Plan Estimating Earned Value Management Stakeholder Management Scope Management Scope Management Requirements Management Change Control Configuration Management Schedule and Resource Management Schedule Management Resource Management Budgeting and Cost Management Procurement Procurement Contracts Provider Selection and Management Risk Management and Issue Management Risk Management Issue Management Quality Management and Examination Preparation Quality Management Preparation and Examination Preparation and examination briefing APM Project Management Qualification (PMQ) examination

SAFe® Agile Product Management: In-House Training Discover and apply the mindset, skills, and tools you need to create successful products and solutions that are desirable, viable, feasible, and sustainable. The Agile Product Management course harnesses the power of Design Thinking to develop innovative solutions with proven SAFe® capabilities to execute on those visions. Learn the right mindset, skills, and tools to create successful products from inception to retirement using Agile techniques. Recognize how Continuous Exploration fuels innovation and helps you define a vision, strategy, and roadmap to tap into new markets. Find out how to accelerate the product life cycle to get fast feedback and quickly deliver exceptional products and solutions that delight customers all while aligning with your organization's strategy, portfolio, evolving architecture, and solution intent. What you will Learn After completing the class, you should be able to: Use Design Thinking to achieve desirable, feasible, and sustainable outcomes Explore market needs, segmentation, sizing, and competitive landscape Manage value stream economics, including pricing and licensing Use empathy to drive design Apply product strategy and vision Develop and evolve roadmaps Execute and deliver value using SAFe® Explore innovation in the value stream Analyzing your Role as a Product Manager in the Lean Enterprise Continuously Exploring Markets and Users Driving Strategy with Market Segmentation Using Empathy to Drive Design Defining Product Strategy and Vision Creating Roadmaps to Build Solutions Delivering Value Managing Value Stream Economics Creating Innovation in the Value Stream

SAFe® for Architects: Virtual In-House Training Enable continuous value flow by aligning technical strategy with business goals, communicating that strategy to development teams, and applying Agile architecture practices. Attendees can improve collaboration and alignment in a SAFe® Lean-Agile enterprise when they become a SAFe® 5 Architect. The SAFe® for Architects course prepares System, Solution, and Enterprise Architects to engage across the organization as effective leaders and change agents who collaboratively deliver architectural solutions. During this course, attendees will explore the roles, responsibilities, and mindset of Agile Architects, and appreciate how to align architecture with business value and drive continuous flow to large systems of systems while supporting SAFe® program execution. What you will Learn To perform the role of a SAFe® Architect, you should be able to: Architect using SAFe® principles Align architecture with business value Develop and communicate architecture vision and intent Plan architectural runway to enable delivery success Architect for continuous delivery and Release on Demand Lead and coach architects and team members during Program Increment (PI) Planning and execution Provide leadership during a Lean-Agile transformation Exemplifying Lean-Agile architecture Architecting for DevOps and Release on Demand Aligning architecture with business value Developing Solution Vision, Solution Intent, and Roadmaps Preparing architecture for Program Increment (PI) Planning Coordinating architecture throughout PI Planning Supporting Continuous Delivery during PI execution Supporting new Strategic Themes and Value Streams Leading as an architect during a Lean-Agile transformation

Change Management Foundation: In-House Training: In-House Training This course provides practical knowledge on Change Management techniques and the Foundation certification. You will examine various Change Management techniques and explore which could be effectively implemented in your organization. The structured approach helps you understand how you deal with change as an individual, as a member of a team or organization, and as a leader. The program design explores the impact that change has on these four major areas: Change and the Individual Change and the Organization Communications and Stakeholder Engagement Change Management Practice This course also prepares you for the APMG Change Management Foundation exam. Given that a primary course goal is to achieve the Foundation Certification, the course text will be provided in advance of the workshop so the participant may begin studying. In addition, daily homework assignments and practice exams will be provided. The Foundation-level exam is taken at the end of the third day of the Traditional Classroom course. Virtual Classroom participants must make separate arrangements to schedule their exam following course completion (See 'Important Note for Virtual Course Participants'). What You Will Learn You'll learn how to: Explain how individuals learn and why many may resist change Illustrate how to build an effective change team Describe the stakeholder engagement process and relate this to appropriate communication Differentiate various approaches to plan, implement, and sustain organizational change Demonstrate how to assess change impact and readiness, and deal with resistance Improve your ability to pass the APMG Change Management Foundation Certification exam Getting Started Introductions Course structure Course goals and objectives Change and the Individual How people learn Personality and change - introduction to MBTI Models of individual change - the Change Curve and Bridges' Transition Motivating individuals during change Change and the Organization Understanding organizational metaphors Organizational culture and change 3 models of change - Lewin, Kotter, and Senge Key roles in change Stakeholder Engagement Identifying and analyzing stakeholders Personas and empathy maps Influencing strategies Communication Feedback and communication approaches Communicating change - planning, factors, and barriers Communication biases and channels Change Impact Identifying and assessing change impact Stakeholder impact assessment Change severity assessment Change Readiness Building change agent networks and the change team How to make the organization ready for change Creating a change management plan Dealing with resistance to change APMG Change Management Foundation Exam Preparation Review of and practice with APMG sample questions and test papers APMG Change Management Foundation Exam Traditional Classroom: Paper-based exams will be taken on the last day of class Virtual Classroom: The exam is scheduled by the Participant and taken subsequent to the course

Who is this course for? The 3D Printing Bespoke 1-on-1 Training Course is designed for individuals seeking personalized instruction and hands-on experience in the field of 3D printing. Click here for more info: Website Training: 40 hrs, split as per your availability. When: 9 a.m. to 7 p.m., Mon-Sat. Call 02077202581 to reserve. Live online, or in-person. Option A: AutoCAD 10 hrs, Rhino 16 hrs, Vray 4 hrs, Photoshop 4 hrs, 3D Printing 6 hrs Option B: AutoCAD 12 hrs, 3ds Max 16 hrs, Vray 4 hrs, Photoshop 4 hrs, 3D Printing 4 hrs.  Option A: AutoCAD, Rhino, Vray, Photoshop, 3D Printing (Total: 40 hours) AutoCAD (10 hours): Module 1: Introduction to AutoCAD (2 hours) Familiarization with AutoCAD interface and tools Creating, opening, and saving drawings Basic drawing and editing commands Module 2: Drawing and Editing (3 hours) Lines, circles, and arcs Polylines and polygons Modifying objects: Move, Copy, Rotate, and Scale Module 3: Precision Drawing (3 hours) Using coordinate systems Dimensioning and text Hatching and gradients Module 4: Advanced Tools (2 hours) Blocks and attributes Layers and object properties Creating layouts and plotting Rhino (16 hours): Module 1: Introduction to Rhino (2 hours) Navigating the Rhino interface Basic 2D and 3D modeling concepts Creating and manipulating objects Module 2: Advanced Modeling (6 hours) Modeling with curves and surfaces Editing and transforming geometry Building complex 3D structures Module 3: Visualization with Vray (4 hours) Understanding the Vray rendering engine Applying materials and textures Setting up lighting and cameras for realistic rendering Module 4: Presentation and Editing (2 hours) Exporting and sharing Rhino models Post-processing and enhancing designs Photoshop (4 hours): Module 1: Introduction to Photoshop (2 hours) Navigating Photoshop interface Image resolution and size Basic image editing tools Module 2: Image Editing and Enhancement (2 hours) Adjusting colors and tones Using layers and masks Retouching and image manipulation 3D Printing (6 hours): Module 1: Introduction to 3D Printing (2 hours) Basics of 3D printing technology Understanding file formats and requirements Module 2: Preparing 3D Models (2 hours) Model optimization for 3D printing Creating supports and rafts Ensuring successful prints Option B: AutoCAD, 3ds Max, Vray, Photoshop, 3D Printing (Total: 38 hours) AutoCAD (12 hours): Module 1: Introduction to AutoCAD (2 hours) Overview of AutoCAD interface and tools Creating, opening, and saving drawings Basic drawing and editing commands Module 2: Drawing and Editing (3 hours) Lines, circles, and arcs Polylines and polygons Modifying objects: Move, Copy, Rotate, and Scale Module 3: Precision Drawing (3 hours) Using coordinate systems Dimensioning and text Hatching and gradients Module 4: Advanced Tools (4 hours) Blocks and attributes Layers and object properties Creating layouts and plotting 3ds Max (16 hours): Module 1: Introduction to 3ds Max (2 hours) Exploring the 3ds Max interface Navigating viewports and objects Basic modeling techniques Module 2: 3D Modeling (6 hours) Creating and editing 3D objects Modifiers and deformations Working with shapes and splines Module 3: Visualization with Vray (4 hours) Setting up lights and cameras Rendering settings and options Post-production and compositing Photoshop (4 hours): Module 1: Introduction to Photoshop (2 hours) Navigating Photoshop interface Image resolution and size Basic image editing tools Module 2: Image Editing and Enhancement (2 hours) Adjusting colors and tones Using layers and masks Retouching and image manipulation 3D Printing (4 hours): Module 1: Introduction to 3D Printing (2 hours) Basics of 3D printing technology Understanding file formats and requirements Module 2: Preparing 3D Models (2 hours) Model optimization for 3D printing Creating supports and rafts Ensuring successful prints Training Duration: 40 hours Flexible Timings: Students can choose their preferred time slots based on our availability, operating from 9:00 am to 7:00 pm (Monday to Saturday). Pricing Details: Company Rate: £1200 (Plus 20% VAT) = £1440 inc VAT. Student, Self-Financed, and Live Online Rate: £1000 (Plus 20% VAT) = £1200 inc VAT. Who Should Enroll: This course caters to a wide range of individuals, including: Novices: Perfect for beginners unfamiliar with AutoCAD, 3ds Max, Adobe Photoshop, Rhino, Vray, and 3D printing, providing a solid foundational understanding. Architects and Interior Designers: Tailored insights for professionals seeking precision in enhancing their design skills, valuable for design firms. Industry Professionals: Establishes industry benchmarks, offering adaptable education applicable across sectors like interior design, architecture, and civil engineering. Learning Approach: Hands-On Practicality: Emphasizes practical, real-world skills through personalized one-on-one training, available in face-to-face or live online sessions. Step-by-Step Instruction: Experienced instructors guide you systematically through techniques using AutoDesk AutoCAD, Autodesk 3ds Max, Adobe Photoshop, and Trimble Sketchup. What You'll Receive: Certificate of Achievement: Upon completion, receive a certificate validating your expertise. Comprehensive Training Guide: Access an extensive PDF guide compatible with both Windows and MAC. Live Feedback: Connect with your tutor for real-time feedback during sessions and the option to record each session for future reference. Our Benefits: Price Assurance: Guaranteeing exceptional value for your career investment. Personalized Training: Tailored one-on-one sessions, adjusting to your learning pace and style. Flexible Scheduling: Choose your preferred training time and day, available Monday to Sunday, from 9 am to 8 pm. Lifetime Support: Ongoing email and phone support beyond the course completion. Computer Setup Assistance: We assist in configuring your computer for seamless software installation. Referral Benefits: Recommend a friend and enjoy discounts, including significant savings on group training courses. Advantages of Option A: Diverse Skill Enhancement: Acquire proficiency in AutoCAD, Rhino, Vray, Photoshop, and 3D Printing, expanding your skill repertoire. Career Opportunities: Access a wide range of career paths in design, architecture, and 3D printing fields, enhancing your professional prospects. Compelling Visualizations: Craft realistic and visually appealing 3D renderings using Vray, elevating the quality of your design presentations. Image Editing Expertise: Master the art of enhancing design projects with Photoshop, adding finesse to your creative work. Prototyping Prowess: Develop essential skills in 3D Printing, enabling you to create physical design prototypes for various applications. Advantages of Option B: Versatile Skill Mastery: Excel in AutoCAD, 3ds Max, Vray, Photoshop, and 3D Printing, gaining expertise in diverse areas of design and visualization. Career Advancement: Unlock opportunities in architecture, animation, and visualization fields, broadening your career horizons. High-Quality Renderings: Showcase your designs impressively with high-quality renderings generated through Vray, leaving a lasting impact on viewers. Image Editing Mastery: Polish your design concepts and presentations using advanced Photoshop techniques, ensuring your visuals are refined and professional. 3D Printing Expertise: Bring your digital designs to life across various industries, mastering the intricate art of 3D printing. Our training courses cater to both Mac and Windows operating systems and provide: Price Assurance: Ensuring the best value for your investment. Personalized Attention: Benefit from one-on-one training sessions tailored to your learning pace and style. Flexible Scheduling: Choose your preferred time and day for training sessions, available seven days a week from 9 am to 8 pm. Ongoing Support: Enjoy lifetime email and phone support, ensuring you're never alone on your learning journey. Technical Assistance: Receive guidance in configuring your computer for software installation, ensuring a seamless learning experience. Special Benefits: Avail special discounts when you refer a friend and significant savings on group training courses, maximizing the value of your training investment.

By engaging in polymathic training on a daily basis, we change the structure (neuroplasticity) — the platform of the mind — to run new programs of increased levels of confidence, creativity and communication.

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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In line with OFSTED expectations make sure NQTs are up to speed on effective behaviour management and relationship building in the classroom. Course Category Behaviour and Relationships Meeting emotional needs Inclusion Description This is our lead workshop/training day on behaviour and relationship work aimed at NQTs. Recent OFSTED changes make Behaviour and Classroom management of NQTs a particular focus for inspections. Are your NQTs teaching the behaviours children need to succeed? Can they articulate these behaviours? This training provides a values primer and a practical guide to successful innovative strategies for improving behaviour and strengthening relationships for challenging children and young people of all ages. Not just another day on ‘Behaviour Management’ – our day goes well beyond a rewards and sanctions approach to ‘behaviour’. We will be focused on those young people for whom rewards and punishments do not always work and who confuse the adults who work with them. We aim to take a relationships based approach and to give those attending an opportunity to think more deeply about why young people do the things they do and what our part as adults is in creating, sustaining and changing these behaviours. The day gives those present opportunities to reflect on their attitudes and practice in relation to children’s behaviour and relationship building. If your usual approaches to managing behaviour aren’t working with particular individuals then take a tour through this range of cutting edge strategies for bringing about positive behaviour change, and for meeting challenging emotional needs. Learning Objectives Reinforce and affirm good practice Re-energise, stimulate and challenge thinking about inclusion of challenging young people and children Increased understanding about behaviour and emotions Increased confidence in managing challenging pupils in childcare settings mainstream schools Access to a wider range of practical strategies to impact on behaviour problems Opportunity to reflect on professional attitudes and behaviour towards families and children and young people Learn new skills and processes to make inclusion successful Who Is It For? Primary and secondary NQTs Course Content The course answers the questions: Are there any new ways to include our most challenging young people? Should we focus on behaviour or relationships? How do we go about including high profile children or young people? Can we find an alternative to exclusion? – What would a relationship policy look like? The following are some of the key themes and tools we are likely to explore during the day Getting the welcome right for the most challenging Encouraging Getting the best from the most challenging Circle of Courage Belonging Achievement Generosity Independence Active listeningV Listening to the person underneath the behaviour Compass of Shame – which directions do children and young people head when they feel shame? And what helps children work through these feelings in more healthy ways? Involving other children and young people in solutions and interventions Circles of friends:Peer supportCounselling and mediationTeam Problem Solving Solution Circles:A 30 minute group problem solving process to get Teams ‘unstuck’ and to generate positive first action steps