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Dealing With Difficult People Training Course Overview The "Dealing With Difficult People Training Course" equips learners with the essential skills to manage challenging interactions effectively. This course focuses on understanding the root causes of difficult behaviours, improving communication strategies, and applying techniques to maintain professionalism. Learners will gain valuable insight into handling conflicts, reducing stress, and fostering positive relationships in both personal and professional settings. The course is designed to enhance interpersonal skills, build resilience, and provide practical tools for managing difficult individuals in various environments. Course Description This course delves into essential strategies for managing difficult people and challenging interactions. Topics covered include understanding the psychology of difficult behaviour, mastering communication techniques, and building effective coping mechanisms for stress. Learners will explore practical tips for improving relationships, solving problems, and applying conflict-resolution strategies in real-life situations. The course also includes a bonus video focusing on managing emotions and anger, providing additional insight into emotional intelligence. By the end, learners will have developed a comprehensive toolkit for managing difficult people in various contexts, from the workplace to personal life. Dealing With Difficult People Training Course Curriculum Module 01: Difficult Promo Module 02: Fundamentals Module 03: Foundational Tips and Tools Module 04: Difficult People – Relationships Module 05: Difficult People – Solutions Module 06: Problem-Solving Module 07: Final Notes and Tips Module 08: Bonus Video – Dealing With Emotions & Anger (See full curriculum) Who is this course for? Individuals seeking to improve their interpersonal communication skills. Professionals aiming to manage challenging behaviours in the workplace. Beginners with an interest in conflict resolution or psychology. Anyone looking to enhance their emotional intelligence and resilience. Career Path Human Resources Specialist Customer Service Manager Conflict Resolution Specialist Team Leader/Manager Counselling and Therapy Roles Customer Support Representative

At some point in your life you will have attended a training course or workshop, but what happens when you are asked to deliver one? Some people relish the opportunity while others are challenged by it. Whatever you feel about training others, it is a skill that is admired and can be studied and learned. With the trainer you will be learning the techniques, skills and understanding you need and you will have the chance to deliver a short training session to others, receive feedback and having the confidence to deliver it for real in your job. The training will comprise one day followed by a half day when all those able to attend will deliver and have feedback on a 20 minute training activity. To be able to create and maintain an environment conducive to learning and engagement To understand basic learning theory and practice and the difference between training, facilitating and learning To understand how adults learn and how to apply it as a trainer To be able to plan and deliver a training activity using the appropriate set of skills and behaviours To be able to review and evaluate learning and identify how outcomes are met To manage the learning process and the participant engagement in the training environment To be able to present effectively and appropriately to a variety of audiences To deliver and receive feedback on a short delivered training activity with peers To review and evaluate learning and have an action plan to take back and put into practice DAY ONE (full-day) 1 Welcome, housekeeping, how the day will be run Introductions (and making the most of them) Warm up - breaking the ice followed by review and feedback Creating an environment conducive to learning and engagement; managing expectations well as a trainer Group task with feedback and review in plenary 2 What is training and how do adults learn? Trainer input: David Kolb's Learning Cycle Group tasks 3 How to plan a session and what to include - trainer input Starting at the end and working backwards Linking outcomes to purposeful activities Practice task and planning time for day two using a template 4 The skills and behaviours of a brilliant trainer Modelling skills and behaviours Creative task and discussion 5 Mini reviewing task De-brief - using reviewing in training 6 How to manage the process Trainer input followed by practice Paying conscious attention to language (verbal and non verbal), feelings and responses in the room and managing yourself as a trainer 7 The trainer's toolkit #1 Key tools, materials and templates Choosing different tools and approaches with different audiences Know your audience 8 The trainer's toolkit #2 Key tools, materials and templates continued Addressing trainer good practice 9 Review, evaluation and action planning activities Why and what should we be evaluating and why it's important Action planning task Group review task DAY TWO (half-day) The day will comprise a series of 30 minute timed sessions where each delegate will present and deliver a training activity with the group. The training activity will be prepared and planned in advance and will take 20 minutes (+ or - 2 minutes) to deliver in real time. This will be followed by review and feedback from the trainer and peers to complete the total of 30 minutes as a time slot. Reiteration of the task and discussion can take place with the trainer if needed, and there is time included in Day One to support the training planning.

GLA Tutors: Empowering Young Minds in Computer Coding At GLA Tutors, we are passionate about equipping children with the essential skills needed to thrive in today's digital world. Our tutoring website offers a comprehensive and engaging learning experience for children who are eager to explore the exciting world of computer coding. With our online tutoring services, we strive to make coding education accessible and convenient for children of all ages. Our team of expert tutors are highly skilled in teaching computer coding concepts in a fun and interactive manner. They have a deep understanding of various programming languages and frameworks, ensuring that students receive top-notch instruction tailored to their individual needs and skill levels. Our provision for tutoring computer coding to children is designed to foster creativity, problem-solving skills, and logical thinking. Through our carefully curated curriculum, we introduce young learners to the fundamentals of coding, including algorithms, variables, loops, conditionals, and more. We believe in a hands-on approach, allowing students to actively apply what they learn through practical coding exercises and projects. At GLA Tutors, we understand that each child has their own unique learning style and pace. That's why our tutors provide personalized attention to every student, offering guidance and support every step of the way. Whether your child is a beginner or has some coding experience, we have tailored programs to suit their specific needs and help them progress confidently.

Computer Science GCSE Syllabus The GCSE Computer Science Tutor Syllabus is designed to provide tutors in England with a comprehensive framework for teaching the GCSE Computer Science curriculum effectively. This syllabus aims to equip tutors with the necessary knowledge and skills to support students in their understanding and application of core computer science concepts.  Module 1: Introduction to Computer Science - Overview of computer science and its relevance in today's world - Understanding the components of a computer system - Introduction to algorithms and problem-solving techniques - Exploration of programming languages and their uses Module 2: Computer Hardware - Understanding the main components of a computer system, including CPU, memory, and storage devices - Exploring input and output devices and their functionalities - Understanding the role of operating systems and software in computer systems Module 3: Software Development - Introduction to programming concepts and languages (e.g., Python or Java) - Understanding variables, data types, and operators - Building algorithms and logical reasoning skills - Introduction to flowcharts and pseudocode - Implementation of simple programs and debugging techniques Module 4: Data Representation - Understanding binary, hexadecimal, and denary number systems - Representation of text, images, and sound using binary - Introduction to data compression and encryption techniques Module 5: Computer Networks - Understanding the basics of computer networks, including LAN, WAN, and the Internet - Introduction to network topologies, protocols, and security - Exploring the impact of digital communication on society Module 6: Cybersecurity and Ethical Issues - Understanding the importance of cybersecurity and data protection - Introduction to common threats and vulnerabilities - Exploring ethical issues related to computer science, such as privacy and intellectual property rights Module 7: Algorithms and Programming Techniques - Advanced programming concepts, including conditionals, loops, and functions - Introduction to sorting and searching algorithms - Exploring data structures, such as arrays and lists Module 8: System Architecture - Understanding the structure and function of a CPU - Introduction to memory hierarchy and cache - Exploring the Von Neumann architecture and its limitations Module 9: Computational Thinking and Problem Solving - Advanced problem-solving techniques using computational thinking - Introduction to algorithms for complex problems - Exploring algorithmic efficiency and optimization techniques Module 10: Exam Preparation and Revision - Reviewing key concepts covered throughout the syllabus - Practicing past exam questions and providing guidance on exam techniques - Supporting students with exam preparation strategies Please note that the duration and depth of each module can vary depending on the level of expertise required and the specific needs of the learners. Additionally, it's important to adapt the curriculum to the learners' proficiency levels, whether they are A Level/GCSE students or adult learners with different experience levels.

Learn everything you need to know to be fully competent with Mac iOS. This syllabus takes you around the basics and then on another deep dive into all the elements. Discover things you never knew and speed up your experience using Mac iOS. Module 1: Introduction to Mac iOS and Hardware • Understanding the Mac ecosystem • Overview of Mac hardware components • Navigating the Mac interface Module 2: Mac Operating System (macOS) • Exploring the macOS interface • Customizing system preferences • File management and organization on macOS Module 3: Essential Mac Apps • Using Safari for web browsing • Effective web searching using search engines • Email management with Apple Mail • Calendar and task management with Apple Calendar Module 4: Software Installation and Updates • Installing and updating software applications • Managing and uninstalling programs • App Store and app installations Module 5: Productivity and Collaboration • Using iCloud for cloud-based storage and collaboration • Working with Notes, Reminders, and Messages • Collaborative document editing with iWork Module 6: Multimedia and Creativity • Basic image editing with Photos and Preview • Music creation with GarageBand • Creating multimedia presentations with Keynote Module 7: Troubleshooting and Maintenance • Identifying and resolving common Mac issues • Using Activity Monitor for performance monitoring • Maintenance tasks for macOS Module 8: Mac Security and Privacy • Overview of Mac security features • Online safety and privacy best practices • Protecting personal data and devices Module 9: Advanced Mac Features • Customizing the Dock and Menu Bar • Using Siri for voice commands and search • Continuity features for seamless device integration Module 10: Using AI and Chat GPT • Introduction to AI and Chat GPT technology • Exploring AI-powered features on Mac • Using Chat GPT for productivity and assistance Module 11: Browsing and Search Engines • Effective use of web browsers on macOS • Utilizing search engines for research • Online safety and privacy while browsing Module 12: Cybersecurity • Understanding cybersecurity threats • Protecting against malware and phishing attacks • Secure online practices and password management Module 13: Software Installation and Factory Reset • Installing and updating software applications • Factory resetting a Mac device • Data backup and recovery during resets Module 14: Final Projects and Assessment • Culminating projects showcasing Mac iOS skills • Practical exams assessing Mac software knowledge and skills • Preparing for industry-recognized certifications (optional) Please note that the duration and depth of each module can vary depending on the level of expertise required and the specific needs of the learners. Additionally, it's important to adapt the curriculum to the learners' proficiency levels, whether they are A Level/GCSE students or adult learners with different experience levels.

A practical ear care course for Healthcare Support Workers. Develop safe practice in ear irrigation (syringing) which attracts a high level of litigation.

Identifying learning and training needs, designing and sourcing training and learning solutions, delivering and evaluating training.

PAT Testing - Portable Appliance Testing Training Course Overview The "PAT Testing - Portable Appliance Testing Training" course is designed to equip learners with the essential knowledge and skills required to safely conduct portable appliance testing in line with current UK regulations. Participants will gain a clear understanding of the legal requirements, risk assessment techniques, and best practices for maintaining workplace safety. This course is ideal for individuals involved in electrical safety, ensuring they can carry out PAT testing confidently and competently. Upon completion, learners will be prepared to enhance workplace safety through proper appliance inspection and compliance with relevant legislation. Course Description This comprehensive course covers all key areas of portable appliance testing, including the legal provisions that guide PAT testing, risk assessment methodologies, and the appropriate tools for conducting inspections. Learners will explore different types of electrical appliances, their classification, and how to perform initial visual examinations. Additionally, the course delves into the electrical installation testing process and safety precautions necessary to mitigate risks. Participants will also learn the essential practices for recording and reporting test results. By the end of the course, learners will be equipped with the skills needed to perform thorough PAT testing and ensure compliance with industry standards. PAT Testing - Portable Appliance Testing Training Curriculum Module 01: Introduction to PAT Module 02: Relevant Statutory Provisions for PAT Module 03: Risk Assessment Module 04: Reducing and Controlling Risks Module 05: Electrical Units and Appliance Classification Module 06: Initial Visual Examination Module 07: Instruments for Testing and Equipment Inspection Module 08: Electrical Installation Testing Module 09: Safety Precautions in Electrical Testing Module 10: Reporting and Record-keeping (See full curriculum) Who is this course for? Individuals seeking to enhance their knowledge of electrical safety. Professionals aiming to ensure compliance with PAT testing regulations. Beginners with an interest in electrical safety or maintenance. Safety officers or facilities managers responsible for ensuring workplace compliance. Career Path PAT Tester Health and Safety Officer Facilities Manager Electrical Compliance Officer Maintenance Technician Workplace Safety Consultant

Oxygen First Aid Training Course Overview The "Oxygen First Aid Training - Online Course" provides learners with essential knowledge on the effective administration of oxygen in emergency situations. This course covers the safe use of oxygen equipment, the principles of oxygen therapy, and how to support individuals in various emergency scenarios. Learners will gain the skills to manage oxygen delivery for a range of conditions, including respiratory issues, cardiac arrest, and scuba diving injuries. The course ensures that learners are prepared to handle oxygen-related first aid situations with confidence and competence, providing valuable knowledge for both personal and professional development. Course Description This comprehensive course covers multiple aspects of oxygen administration in emergency first aid situations. Learners will explore the fundamental techniques of oxygen delivery, including the use of various equipment such as oxygen masks and bag valve masks (BVM). Topics include administering oxygen to COVID-19 patients, oxygen support for scuba diving injuries, and understanding the risks and safety measures involved in oxygen use. Throughout the course, learners will gain a solid understanding of oxygen equipment, its application, and the safety protocols required to manage these critical situations effectively. By the end of the course, participants will be equipped to use oxygen therapy in a range of emergency settings confidently. Oxygen First Aid Training Course Curriculum Module 01: Oxygen Administration Module 02: First Aid and First Aider Module 03: Cardiopulmonary Resuscitation (CPR) Module 04: Oxygen Support for COVID-19 Patients Module 05: Emergency Oxygen for Scuba Diving Injuries Module 06: Oxygen Equipment for First Aiders Module 07: Delivery Devices and Associated Risks Module 08: Bag Valve Mask (BVM) Module 09: Oxygen Safety (See full curriculum) Who is this course for? Individuals seeking to enhance their first aid skills. Professionals aiming to advance their healthcare or emergency response career. Beginners with an interest in emergency healthcare. Anyone involved in health and safety or emergency management roles. Career Path Emergency Medical Technicians (EMTs) Paramedics Healthcare Assistants First Aiders in various industries Safety Officers Scuba Diving Instructors or Safety Personnel