3829 Courses in Cardiff delivered Live Online

Front Desk Skills Training Level 3 Course Overview: The "Front Desk Skills Training Level 3" course provides comprehensive training for individuals seeking to enhance their front desk expertise. It covers essential areas such as customer service, communication, time management, and business writing, equipping learners with the skills needed to excel in a professional front desk or receptionist role. The course is designed to improve learners' organisational abilities, efficiency in managing tasks, and proficiency in handling a wide range of administrative duties. By the end of the course, learners will have a solid foundation in key front desk responsibilities, preparing them for a variety of roles in customer-facing environments. Course Description: This course offers in-depth coverage of essential front desk skills, including telephone etiquette, managing business correspondence, travel arrangements, and the organisation of meetings and conferences. Learners will gain the ability to effectively manage time and maintain accurate records, develop strong business writing skills, and master organisational tasks crucial to front desk operations. The course also focuses on enhancing communication and customer service capabilities, ensuring learners are well-equipped to represent their employer with professionalism. With a balanced focus on administrative tasks and customer interaction, the training prepares individuals to thrive in dynamic front desk roles, enabling career progression in various industries. Front Desk Skills Training Level 3 Curriculum: Module 01: Introduction to Reception and Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meetings and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10: Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash (See full curriculum) Who is this course for? Individuals seeking to enhance their front desk skills. Professionals aiming to improve their administrative and communication abilities. Beginners with an interest in administrative or customer service roles. Those seeking career advancement in office management or receptionist positions. Career Path Front Desk Receptionist Office Administrator Executive Assistant Customer Service Representative Administrative Assistant Office Manager Travel Coordinator Conference and Event Coordinator

Health and Safety Executive Training Course Overview: This Health and Safety Executive Training course is designed to provide learners with a comprehensive understanding of health and safety regulations and best practices in the workplace. Covering essential topics such as risk assessment, accident prevention, and industry-specific safety protocols, this course equips learners with the knowledge needed to ensure a safe working environment. It is ideal for those who want to enhance their understanding of health and safety regulations, improve their workplace practices, and contribute to safer organisational cultures. Upon completion, learners will have gained the essential skills required to manage and mitigate risks effectively in various work settings. Course Description: The Health and Safety Executive Training course covers a broad range of topics that help learners understand the key principles of health and safety in the workplace. From understanding the legal framework surrounding health and safety to conducting risk assessments and identifying common workplace hazards, this course provides learners with the expertise required to implement safety measures across industries. Key modules explore the importance of managing health and safety risks, workplace welfare, and specific hazards such as electrical, fire, and gas safety. Learners will gain a solid foundation in the laws governing health and safety and develop the skills needed to minimise risks, manage incidents, and ensure compliance. This training is beneficial for professionals at all levels seeking to improve their understanding of workplace safety and safeguard employees from harm. Health and Safety Executive Training Curriculum: Module 01: Health and Safety at Work and the Laws Module 02: Managing for Health and Safety Module 03: Risk Assessment and Common Risks Module 04: Workplace Health, Safety and Welfare Module 05: Accidents and Ill Health at Work Module 06: Electrical, Fire and Gas Safety Module 07: Safety in Different Work Settings Module 08: Work Equipment Hazards and Risk Control Module 09: Other Health and Safety Hazards at Work (See full curriculum) Who is this course for? Individuals seeking to enhance their knowledge of health and safety regulations. Professionals aiming to improve workplace safety and compliance. Beginners with an interest in health and safety practices across various industries. Managers and team leaders responsible for overseeing health and safety at work. Career Path: Health and Safety Officer Risk Assessment Specialist Safety Manager Compliance Officer Workplace Safety Consultant Facilities Manager Environmental Health and Safety Professional

Free relationships and sex education training for professionals working in North Wales. Cwmni Addysg Rhyw - Sex Education Company has been commissioned to deliver relationships and sex education (RSE) training to BCUHB staff and partner organisations in North Wales. The aim of this training is to increase confidence and skills to work more effectively with issues concerning sexual health and vulnerable young people. 'The best training I have ever attended!' 'Fun & informative' Attend the first day of the course if you simply want to update your RSE information and attend both days if you want to gain skills and confidence in delivering RSE to individuals or groups. Day one Vulnerable clients Attitudes and values in relation to practice The law and sex Key sexual health issues, including safer sex Gender identity and sexual orientation Communication and sexual health Relevant resources Day two - Additional second day/module for delivering RSE - participants must have completed day one before attending day two. Assessing learning needs Developing purpose and learning outcomes Managing safety and boundary issues Planning, delivering and evaluating sessions Each day will run from 9.30am to 4.30pm via Teams or Zoom. For more information and/or to be added to our mailing list contact Mel Gadd mel@sexeducationcompany.org Terms & conditions: Cwmni Addysg Rhyw facilitates externally funded training to staff that work in the public, private, voluntary and independent sectors. There is significant investment of resources in terms of time, planning and budget to deliver this service and due to repeated incidents of non-attendance without notice it has now become necessary to introduce a charging policy for cancellation and non attendance. Although this course is free of charge to attend we will charge late cancellation administration fees as follows: No notification of non-attendance - £50, less than 48 hours notice of non-attendance £30, Less than 1 weeks notice of non-attendance £25. By registering on the course you agree to these charges on late cancellation or failure to attend. As we usually have a reserve list for our courses we ask you to only book on the course if you can attend the whole day. Arriving late or leaving early will be classed as non-attendance and may be charged as such. We will be delivering this training via Teams or Zoom. It is your responsibility to ensure you can use the platform before booking. If you are unable to access the training on the day because you can't access the platform this will be classed as non attendance and will be charged as such. If you want to check that you can access the training via teams/zoom before booking please contact us. We are happy to set up a quick call for you to check access.

Getting the most from employees - How to gain an understanding of where your employees/staff/teams are to enable communication and give ease to difficult conversations. Understanding the difference between competitive working and cooperative working where these skills are useful and useless. Discover how to retain your staff and improve performance of staff who are on the verge of underperformance. Gain an insight into what causes behavioural outcomes and how to encourage favourable outcomes over manipulating outcomes based on you meeting your needs.  45-60 min zoom workshop held on the last Wednesday of the month, every month at 7pm (limited spaces) Upon purchase you will be prompted to choose a date. You will receive email confirmation of the event via google calendar plus reminders as the event time approaches. Is your company culture a healthy one? Could you do better? Would you like to be less concerned over staff wellbeing & have more time to focus on CPD & growth? Improve Inductions, Onboarding and Recruitment Try this introductory workshop before committing to day event training options for your business

Build Strength & Confidence: Improve core strength, leg alignment, balance to elevate your dance skills! Join now to Pirita Tuisku´s Dance technic class and keep on dancing!

Course Overview This Sexual Harassment Awareness Training is designed to equip individuals with the knowledge and skills to recognise, address, and prevent sexual harassment in the workplace. Covering key concepts, legal frameworks, and organisational responsibilities, the course provides essential insights into maintaining a respectful and safe work environment. Participants will gain a thorough understanding of what constitutes sexual harassment, how to identify it, and how to manage such situations effectively. By completing this course, learners will be better prepared to contribute to a respectful and legally compliant workplace culture. Course Description This course delves into various aspects of sexual harassment, from definitions to workplace implications, and legal frameworks. It covers the different forms of harassment, employee rights, and employer obligations. Learners will explore how to effectively address and prevent incidents of harassment, ensuring worker protection through robust policies and procedures. The course also covers the process of dealing with incidents, including mediation and the aftermath, helping individuals recognise the importance of fostering a safe, respectful work environment. Upon completion, learners will have the skills to proactively contribute to creating a harassment-free workplace. Course Modules Module 01: What is Sexual Harassment? Module 02: Sexual Harassment in the Workplace Module 03: The Law and Sexual Harassment Module 04: Addressing Sexual Harassment Module 05: Worker Protection Module 06: Prevent Sexual Harassment at Work Module 07: Policies and Procedures Module 08: How to Deal with Sexual Harassment in the Workplace? Module 09: Mediation and the Aftermath (See full curriculum) Who is this course for? Individuals seeking to understand workplace dynamics and employee rights. Professionals aiming to enhance their knowledge of workplace law and ethical practices. Beginners with an interest in workplace relations and human resources. Any other individual interested in fostering a respectful workplace environment. Career Path HR Manager Equality and Diversity Officer Workplace Health and Safety Specialist Legal Advisor (Employment Law) Corporate Trainer or Consultant

This live virtual presentation gives you a comprehensive opportunity to learn about Autism and associated conditions like you will have never experienced before. Providing you the knowledge from a unique perspective, this course will assist you to support neurodiverse loved ones, and individuals.

At Madeleys First Aid Plus, we recognise the importance of mental health and its impact on overall well-being. That's why we offer comprehensive Mental Health First Aid courses designed to equip individuals with the knowledge and skills to provide initial support to someone experiencing a mental health crisis or developing a mental health problem.

Course Overview This comprehensive Anti-Money Laundering (AML) Training Level 5 course offers a deep exploration of the UK’s anti-money laundering regulations and reporting requirements. Learners will gain a solid understanding of money laundering typologies, the legal framework surrounding the Proceeds of Crime Act 2002, and the roles and responsibilities of compliance professionals. Through structured learning, this course prepares individuals to effectively identify, assess, and report suspicious activity within financial and non-financial institutions. Ideal for professionals in banking, finance, legal, and corporate sectors, the course builds awareness of AML obligations and supports regulatory alignment. Upon completion, learners will possess the theoretical knowledge required to contribute to financial crime prevention, risk management, and organisational integrity. Course Description The Anti-Money Laundering (AML) Training Level 5 course is designed to equip learners with an in-depth understanding of regulatory requirements, reporting procedures, and due diligence obligations. The course examines key legislation such as the Proceeds of Crime Act 2002, and outlines the development of AML frameworks across sectors. Learners will study the responsibilities of the Money Laundering Reporting Officer (MLRO), the importance of record-keeping, and how to implement a risk-based approach in compliance programmes. Emphasis is placed on identifying suspicious transactions, maintaining regulatory standards, and fostering awareness throughout an organisation. Whether preparing for a role in compliance or enhancing existing knowledge, this course supports learners in aligning with UK regulatory expectations and strengthening their ability to safeguard businesses from financial crime. Course Modules: Module 01: Introduction to Money Laundering Module 02: Proceeds of Crime Act 2002 Module 03: Development of Anti-Money Laundering Regulation Module 04: Responsibility of the Money Laundering Reporting Office Module 05: Risk-based Approach Module 06: Customer Due Diligence Module 07: Record Keeping Module 08: Suspicious Conduct and Transactions Module 09: Awareness and Training (See full curriculum) Who is this course for? Individuals seeking to understand financial crime regulations and prevention measures. Professionals aiming to transition into compliance, audit, or financial regulation roles. Beginners with an interest in anti-money laundering, financial oversight, or legal studies. Employees responsible for ensuring compliance within financial or legal institutions. Career Path Anti-Money Laundering Officer Compliance Analyst Risk and Governance Associate Financial Crime Consultant Internal Auditor Regulatory Affairs Specialist Legal and Compliance Assistant

This course uses a non-traditional approach that improves all 4 Language Skills using materials from the students' own school courses. The training also focuses on examination techniques.