5321 Courses in Cardiff delivered Live Online

This advanced Level 3 EFT training is geared to those tapping practitioners who are looking to advance their skills to a significantly elevated level of expertise. The art of EFT delivery is emphasized, working with difficult/challenging clients and issues are explored, further refinement of techniques is honed, and additional advanced techniques are demonstrated and taught.

Participants learn how to handle complaints and negative online reviews with confidence and professionalism. For customer service professionals looking to develop.

The essential course for anyone who wants to find out about the EFQM Model and RADAR and how these tools can benefit their organisation. The New EFQM Model was launched at the EFQM Forum in October 2019 and, as EFQM's country partner for Ireland, CforC is providing Foundation Training on the new model. Whilst this training is effective as a stand-alone course, it is also the starting point for all EFQM qualification routes. Who is it for? This course is suitable for anyone who wants to understand the new EFQM Model and how it can be used to make their organisation more effective. It provides a good overview for consultants who want to add the Model/RADAR to their portfolio of products and services. It is also a pre-requisite for anyone considering one of the EFQM qualification routes as a way of progressing their management development and career. Pre-requisites for this course None Benefits By the end of the course, participants will be able to: explain how the EFQM Model could benefit their organisation and how it could be used to overcome current and future challenges explain how the Model is structured and how the different elements apply to their organisation apply RADAR, the diagnostic and assessment tool, to identify strengths and areas for improvement conduct a high-level health check of their organisation The training comprises 8 modules; Module 1 The Changing World Module 2 The Organisation’s Ecosystem Module 3 The Value of a Model Module 4 The EFQM Model Module 5 RADAR Module 6 Using the EFQM Model and RADAR Module 7 The EFQM’s Digital Platform Module 8 Next Steps Delivery The course is delivered through a virtual trainer led live class Cost £450 + VAT which includes the training course, the EFQM Model e-book and your EFQM Foundation Certificate. If you are not yet a member but are already thinking about joining CforC, you can find more information on how to become a member and the benefits by clicking here.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. 1 - Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service 2 - Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction 3 - Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers 4 - Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening 5 - Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices 6 - Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues 7 - Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

SketchUp Course With Layout and V-Ray

With Acting Coach Mel Churcher Introduction This Zoom course will offer ways to tap into your confident, powerful self; preparation for filming challenging self-tapes; new thoughts on screen work. Resist the idea of typecasting! You can play the roles you find difficult, or have never had the chance to work on. You can surprise yourself; find the joy of stepping into an unfamiliar self. Let’s open the gates and explore the deep or wild unknown – in a positive way. This course offers guidance, tips and exercises to enable your unique charisma to shine through in any role you play. Suitable both emerging talent and working professionals looking to improve. Meet Your Tutor Mel Churcher A-Lister Coach Mel Churcher is an international acting, dialogue and voice coach who has worked with companies including the Royal National Theatre, Royal Shakespeare Company and coaches a wide range of professionals from budding newcomers to top film stars like Daniel Craig, Angelina Jolie, Keira Knightley and Jet Li; from presenters like Raymond Blanc and Goldie to singers like Tricky and Joss Stone. Mel's Work Course Outline This course will increase your confidence with all aspects of screen work and with self-taping scenes for auditions. We’ll also work on a monologue that you film yourself during the course.  This course will offer guidance, tips and exercises to enable your charisma to shine through in any role you play. All sessions are recorded and students expected to watch any filming done of themselves each evening. Also, during the course, to self-film a monologue, and work on a scene to self tape and submit to Mel at conclusion of the course. Day 1 -Monday | Time (UK) 10:30am – 1.00pm & 2:30pm – 5.15pm You will be introduced to the course, discuss screen acting, self-taping and talk about the actors’ toolbox. Mel will then invite you to each share a real-life story and do your given monologue. Here you will observe how specific you are, and how much muscle memory you still have in your body from your real experiences. You will explore games and techniques that allow you to find the same life and truth when you are using learned lines. Homework: Students to watch their work on playback. Day 2 -Tuesday | Time (UK) 10:30am – 1.00pm & 2:30pm – 5.15pm On day two you will continue on your real life stories and monologues. Continuing work on real stories/ monologues. Each actor will get individual time within the group. (all present can see but participant is filmed as solo performance to watch later.) Homework: Students to watch their work on playback. Scenes sent after class; partners chosen – these to be learned and self-taped after the course. Day 3 -Wednesday | Time (UK) 10:30am – 1.00pm & 2:30pm – 5.30pm On day three you will complete your individual monologue. Mel will also give you self-tape technical tips, elements toolbox and scenes read with partners. Homework: Studio watch their work on playback. Day 4 – Thursday | SELF WORK DAY – MEL NOT PRESENT Actors to film their monologues and send to Mel by 2pm latest! Scenes to be worked on in pairs (if possible) or explored alone. Day 5 – Friday | Time (UK) 10.30am – 1:00pm & 2.30pm – 5.15pm Watching filmed monologues together, with feedback. Toolbox, any remaining thoughts and games, feedbacks. roundup of the course. Homework: Students to film their scenes and send self-tapes within the next fortnight. (If no reader, course partner (or someone else) can read in remotely.) Every participant will have individual feedback on these self-tapes via a personal recording. Additional Information Features Intensive Short Course Small Class Size Held online via Zoom Suitable for all levels of ability Suitable if you are (17 yrs+) and committed to improving your screen acting skills Attracts a varied age range from 17 yrs+. International Students Welcome The course is taught in English, so it is important that you have proficient English language skills Learning Outcomes Increase your chances of getting work Add real life experiences to your acting performance Experience of working with an A-Lister Acting Coach Course Location Live Online Course Via Zoom Stable Internet Connection Required Webcam and Microphone Required Please log in at least 10 minutes before each session begins. A strong internet connection is required to join our live online courses and workshops. Please test your internet connection before booking as we cannot refund due to technical issues. Please familiarise yourself with Zoom before attending your workshop. Your camera will be required to be switched on during the workshop.Students will receive a Zoom link via email to join the workshop. Please log on at least 10 mins before the workshop begins.

Duration 1 Days 6 CPD hours This course is intended for This course is designed for professionals in a variety of job roles who receive Power BI data visualizations and reports from data analysts or from data visualization engineers. These data report recipients want to use the features and capabilities of Power BI to fully explore the visualizations and initial analyses provided to them in reports, perform additional analysis to ask next-level questions of the data, and to customize and create new visualizations and dashboards in order to share new insights and create compelling reports. Overview Explore Power BI reports. Analyze data to get answers and insights. Sort and group data for analysis and reporting. Filter visualizations. Prepare reports. Troubleshoot, collaborate, and share reports. As data acquisition, access, analysis, and reporting are interwoven with our businesses and lives, more and more data is collected about business and personal activities. This abundance of data and the computing power to analyze it has increased the use of data analysis and data visualization across a broad range of job roles. Decision makers of all types, including managers and executives, must interact with, interpret, and develop reports based on data and analysis provided to them. Microsoft Power BI software is designed for data analysis and the creation of visualizations. Data analysts prepare data, perform initial analysis, and create visualizations that are then passed to business data decision makers. These decision makers can use Power BI's tools to explore the data, perform further analysis to find new insights, make decisions, and create customized reports to share their findings. Prerequisites To ensure your success in this course, you have experience managing data with Microsoft Excel or Google Sheets 1. Exploring Power BI Reports Topic A: Data Analysis Workflow with Power BI Topic B: Explore Reports in the Power BI Service Topic C: Edit Reports 2. Analyzing Data to Get Answers and Insights Topic A: Configure Data Visualizations Topic B: Ask New Questions by Changing Aggregation Topic C: Find Answers with Calculations 3. Sorting and Grouping Data for Analysis and Reporting Topic A: Sort Data Topic B: Group Data 4. Filtering Visualizations Topic A: Filter Data to Refine Analysis Topic B: Create Slicers for Reports 5. Preparing Reports Topic A: Format and Annotate Reports Topic B: Emphasize Data in Reports 6. Troubleshooting, Sharing, and Collaborating Topic A: Troubleshoot Data Issues Topic B: Collaborate in Power BI Topic C: Collaborate with Non-Power BI Users

This online course trains you as a Youth Mental Health First Aider (MHFAider®), giving you: An in-depth understanding of young people’s mental health and factors that affect wellbeing Practical skills to spot the triggers and signs of mental health issues Confidence to reassure and support a young person in distress Enhanced interpersonal skills such as non-judgemental listening Knowledge to help a young person recover their health by guiding them to further support – whether that’s through self-help sites, their place of learning, the NHS, or a mix – engaging with parents, carers and external agencies where appropriate Ability to support a young person with a long term mental health issue or disability to thrive Tools to look after your own mental wellbeing Format This is an online course delivered through the MHFA England Online Learning Hub Learning takes place through four live training sessions spread across one to two weeks, with self-learning activities in between. See course structure section below for more detail Each session is built around a Youth Mental Health First Aid action plan We limit numbers to 16 people per course so that the instructor can keep people safe and supported while they learn Course StructureSession 1: Introduction Individual learning (1 hour 15 minutes): Introduction to the Online Youth Mental Health First Aid course and the Online Learning Hub Activity 1: Why Youth Mental Health First Aid? Activity 2: What is ALGEE? Activity 3: What is mental health? Activity 4: Mental health and stigma Activity 5: Mental health quiz: Impact of mental health Activity 6: Risk and protective factors for mental health Activity 7: The Stress Container Live session (2 hours 35 minutes): Introduction to the course Outline of live session 1, the value of Youth Mental Health First Aid Introduce ALGEE Recap what mental health is Recap the Mental Health Continuum Stigma Recap why Youth Mental Health First Aid is important Recap risk and protective factors The Stress Container The Frame of Reference Session 2: Depression, Anxiety & Self-Care Individual learning (1 hour 15 minutes): Activity 8: Your Stress Container Activity 9: Your Frame of Reference Activity 10: What is depression? Activity 11: What is anxiety? Live session (2 hours 10 minutes): Introduction to live session 2 Recap of homework after live session 1 Recap depression Signs and symptoms of depression in a young person Recap anxiety Signs and symptoms of anxiety in a young person ALGEE for depression and anxiety in a young person ALGEE for depression and anxiety, action 1 ALGEE for depression and anxiety, action 2-5 Self-care and close Session 3: Suicide & PsychosisIndividual learning (1 hour 20 minutes) Activity 12: Adolescent brain development Activity 13: About suicide Activity 14: Suicide risk factors Activity 15: What is psychosis? Activity 16: Lived experience of psychosis Activity 17: ALGEE for psychosis Live session (2 hours 5 minutes) Introduction to live session 3 Recap suicide Explore the impact of suicidal feelings ALGEE for suicidal crisis Practice non-judgemental listening skills Recap psychosis Recap warning signs and symptoms of psychosis Recap ALGEE for psychosis Session 4: Self-harm, Recovery & Action PlanningIndividual learning (1 hour 35 minutes) Activity 18: What is self-harm? Activity 19: What are eating disorders? Activity 20: Resilience Workbook activity 7: My action plan for using Youth Mental Health First Aid (completed after live session) Live session (2 hours 25 minutes) Introduction to live session 4 Recap self-harm, the self-harm continuum Warning signs of self-harm in young people ALGEE for self-harm Recap eating disorders ALGEE for eating disorders Applying MHFA to family and carers; the Recovery Tree Evaluation forms and close

A dynamic and interactive one-day or two-half-day live virtual workshop for women leaders in business, government and non-profit organizations.

Welcome to the Women's Voice Medicine Journey. This is a female-designed, step-by-step programe, to teach you how you can truly activate and integrate some of the most essential Embodied Voicework tools to Free Your Voice and unleash your Creative Feminine Power.