48 Courses in Cardiff delivered Live Online

A workshop on the art of switching off and letting go, and why it's important that you do.

Freedom In Courage is a specialised anxiety coaching service using powerful neuro science to radically liberate the mind from fear and worry.

Immerse yourself in the ancient practice of yoga, a transformative journey that extends far beyond the mere physical postures. Our comprehensive yoga sessions are meticulously curated and led by seasoned professionals, offering a serene sanctuary tailored for the demands of modern-day professionals yearning for holistic balance and wellness. Delve into innate human abilities such as intuition, telepathy, clairvoyance, lucid dreaming, and energy healing. Uncover these dormant gifts existing within and enjoy awakening them fully.

One-on-one Breathwork Coaching and Guided Breathwork journeys, online and in person

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Learn how to substantially reduce stress and improve concentration, focus and energy with a simple, powerful meditation technique.

3-Day Foundational Training | Open to All | No Experience Needed Ready to remember what you're truly capable of? This transformational 3-day seminar will guide you into the heart of the ThetaHealing® technique—a powerful modality that helps you rewire your inner world and reconnect with the energy of Creation itself. Whether you're just beginning your healing path, deepening your intuitive abilities, or feeling the pull to support others—this is a profound next step. What You’ll Experience + Learn: Deepen your connection with the Creator of All That Is—the energy that moves through everything Unlock and activate your intuition through the Theta brainwave, a meditative state linked to insight, healing, and peace Learn to scan and heal energetically—for yourself and others Identify and shift subconscious beliefs on all four levels: core, genetic, history, and soul Manifest from clarity and alignment, not just desire Understand the Seven Planes of Existence and how to navigate them spiritually and energetically Harness the power of your thoughts, feelings, and words to reshape the life you're living into one that reflects your soul’s truth What’s Included: 3 full days of live training (in person or online) ThetaHealing® Basic DNA Book + Manual Practitioner Certification upon completion Lifelong tools to continue your healing, expansion, and service All you need is an open heart, a curious mind, and a willingness to grow. PREREQUISITES: None. Just show up as you are. (And maybe be ready to leave changed.)

https://www.patreon.com/moonhealinganddivination/membership

Full Moon Kirtan & Cacao meditation circle

Survivor and whistleblower of multigenerational human trafficking exposes systemic, organised abuse (human trafficking) in places that are purposed for helping vulnerable people– including victims of trafficking and refugees in the UK. Providing next-level education on the societal structures which enable this abuse, what precisely has led to a global legacy of abuse, and what is needed to correct it. Highly engaging and motivating event to empower the everyman to do their part in abolishing human trafficking. If you want a world without abuse, you have a role in creating it. Find out what that is today. The victims can't wait for tomorrow.