2538 Courses in Cardiff delivered Live Online

How to become a successful negotiator, includingthe drivers of success in negotiation; the elements to cover in a negotiation; and what to do if a negotiation becomes stuck.

Artificial Intelligence brings exciting new opportunities to the field of Conversational User Interfaces (CUI). Learn key concepts and proven design methods to deliver cutting-edge experiences and reach better business outcomes. Silvia Podesta is a Designer in the Client Engineering Team at IBM Nordics. She leverages design thinking, service and UX design to help clients identify opportunities for innovation and pioneer transformational experiences through IBM technology.

It's a fact of life that costs generally increase and as a result prices must go up too. Implementing an increase without losing customers is challenging. Talking about a price increase with customers never makes for an easy conversation. Your customers will generally decide whether to accept the increase based upon value, as well as the hassle cost of switching and going elsewhere. Even the most experienced salesperson who has implemented price increases before will be fighting back the nerves when faced with the task of 'selling' the increase. In this flexible programme, we will support your internal preparations at whichever stage you and your colleagues are at. From making the decision to increase prices, right through to those on the frontline already dealing with any push-back. This programme will help participants: Understand the business case for increasing prices Take steps to research the market Consider their customers' motivations Use the six principles of influence Identify and adapt for different personality styles Assess their level of trust with customers Build rapport rapidly with their customers and prospects 1 Raising prices - keys to success Understanding the business case Researching the market Assessing the value of your offering 2 Understanding your customer base Assessing your key accounts What is your 'target' customer range? Creating consistency in pricing approach 3 Planning the increase Timing your implementation Communication strategy Elements of a good price increase letter 4 Developing influencing skills The Trust Equation The six principles of influence Discovering your customer's buying decisions 5 Emotional intelligence and price increases The part emotion plays Developing strategies for keeping calm Handling your customer's responses 6 Understanding different customer styles Discover your own style Recognising behaviour traits in others Adapting your approach to their style 7 Preparing for customer contact Preparing for specific customers Anticipating their response Dealing with challenging customers 8 Following through Maintaining a consistent approach Resisting requests for discounts Confirming the increase in writing

Duration 1 Days 6 CPD hours This course is intended for Certification Preparation for Service Cloud Consultant is designed for individuals who have experience designing Service Cloud solutions and are preparing to take the Salesforce Service Cloud Consultant Certification exam. You should have the following experience before attending this class: Attainment and maintenance of the Salesforce Administrator Certification Knowledge of the topics discussed in the Service Cloud Consultant Overview When you complete this course, you will be able to: Review the different exam objectives and their weighting on the exam Understand the product areas to focus on to best prepare for the exam Discuss how to design Service Cloud solutions to meet specific business needs Assess your exam readiness by answering practice questions Are you ready to take the next step in your career by becoming a Salesforce Certified Service Cloud Consultant? Instructors will present scenarios that will help reinforce your knowledge of Service Cloud functionality by thinking through requirements and design considerations. The course provides an overview of the exam objectives to help you focus your efforts to prepare for the Salesforce Service Cloud Consultant Certification exam. Review the different exam objectives and their weighting on the examUnderstand the product areas to focus on to best prepare for the examDiscuss how to design Service Cloud solutions to meet specific business needsAssess your exam readiness by answering practice questions Additional course details: Nexus Humans Salesforce Certification Preparation for Service Cloud Consultant (CRT261) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Certification Preparation for Service Cloud Consultant (CRT261) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Channel Field Engineers Employees Overview After taking this course, you should be able to: Define Cisco Business TelePresence Solutions components and architectures Implement Cisco TelePresence Video Communication Server (Expressway) for basic and advanced video networks Implement Cisco TelePresence Management Suite (TMS) Configure Cisco Meeting Server Features Define integration of Cisco Collaboration Premise Solutions with Cisco Cloud, including Cisco Spark, Cisco Spark Hybrid, and WebEx Cisco Video Infrastructure Implementation (VII) v1.0 will provide you with the necessary knowledge and skills to implement a complete Cisco TelePresence solution, including TelePresence endpoints, integration of premise with cloud solutions, meeting solutions, and management software. It describes Cisco business TelePresence solutions and enables students to implement and troubleshoot basic and advanced TelePresence network solutions. Module 1: Advanced Cisco Expressway Features Lesson 1: Introducing Cisco Video Network Solutions Lesson 2: Exploring Cisco Expressway Basic Setup Lesson 3: Explaining Regular Expressions in a Cisco Expressway Environment Lesson 4: Deploying Components of Cisco Expressway Security Lesson 5: Exploring the Fundamentals of Subzones on a Cisco Expressway Lesson 6: Administering Call Control on a Cisco Expressway Lesson 7: Implementing Subzone Bandwidth Management on a Cisco Expressway Lesson 8: Implementing Zones on a Cisco Expressway Lesson 9: Exploring Clustering on the Cisco Expressway Lesson 10: Applying Troubleshooting on the Cisco Expressway Module 2: Advanced Cisco Meeting Server Features Lesson 1: Introducing the Cisco Meeting Server Lesson 2: Exploring Cisco Meeting Server API Configuration Lesson 3: Exploring Cisco Meeting Server Resilient and Scalable Deployments Lesson 4: Exploring Additional Features with Cisco Meeting Server Module 3: Cisco Collaboration Meetin gRoom Solutions wiht Cisco TelePresence Server Lesson 1: Introducing Cisco Collaboration Meeting Room Cloud, Premises, and Hybrid Products Lesson 2: Deploying the Cisco TelePresence Server and Cisco TelePresence Conductor Lesson 3: Applying Troubleshooting to Cisco CMR Premises Solutions Module 4: Cisco TelePresence Management Suite Solution Lesson 1: Explaining Cisco TMS Installation Lesson 2: Describing Cisco TMS Operation Lesson 3: Explaining Cisco TMS Conference Scheduling and Management Lesson 4: Configuring Permissions on Cisco TMS for Administration Lesson 5: Applying Troubleshooting to Cisco TMS Module 5: Cisco Cloud Solutions?WebEx and Spark Lesson 1: Introducing Cisco WebEx and Cisco Spark Cloud Solutions Lesson 2: Exploring Cisco Spark Administration Configuration Lesson 3: Deploying Cisco Spark Hybrid Services Lesson 4: Exploring Cisco Spark APIs and BOTs Configuration Module 6: Cisco TelePresence Content Server (Optional Module) Lesson 1: Examining Cisco TCS Operation and Configuration

Duration 3 Days 18 CPD hours This course is intended for This is an introductory-level course designed to teach experienced systems administrators how to install, maintain, monitor, troubleshoot, optimize, and secure Hadoop. Previous Hadoop experience is not required. Overview Working within in an engaging, hands-on learning environment, guided by our expert team, attendees will learn to: Understand the benefits of distributed computing Understand the Hadoop architecture (including HDFS and MapReduce) Define administrator participation in Big Data projects Plan, implement, and maintain Hadoop clusters Deploy and maintain additional Big Data tools (Pig, Hive, Flume, etc.) Plan, deploy and maintain HBase on a Hadoop cluster Monitor and maintain hundreds of servers Pinpoint performance bottlenecks and fix them Apache Hadoop is an open source framework for creating reliable and distributable compute clusters. Hadoop provides an excellent platform (with other related frameworks) to process large unstructured or semi-structured data sets from multiple sources to dissect, classify, learn from and make suggestions for business analytics, decision support, and other advanced forms of machine intelligence. This is an introductory-level, hands-on lab-intensive course geared for the administrator (new to Hadoop) who is charged with maintaining a Hadoop cluster and its related components. You will learn how to install, maintain, monitor, troubleshoot, optimize, and secure Hadoop. Introduction Hadoop history and concepts Ecosystem Distributions High level architecture Hadoop myths Hadoop challenges (hardware / software) Planning and installation Selecting software and Hadoop distributions Sizing the cluster and planning for growth Selecting hardware and network Rack topology Installation Multi-tenancy Directory structure and logs Benchmarking HDFS operations Concepts (horizontal scaling, replication, data locality, rack awareness) Nodes and daemons (NameNode, Secondary NameNode, HA Standby NameNode, DataNode) Health monitoring Command-line and browser-based administration Adding storage and replacing defective drives MapReduce operations Parallel computing before MapReduce: compare HPC versus Hadoop administration MapReduce cluster loads Nodes and Daemons (JobTracker, TaskTracker) MapReduce UI walk through MapReduce configuration Job config Job schedulers Administrator view of MapReduce best practices Optimizing MapReduce Fool proofing MR: what to tell your programmers YARN: architecture and use Advanced topics Hardware monitoring System software monitoring Hadoop cluster monitoring Adding and removing servers and upgrading Hadoop Backup, recovery, and business continuity planning Cluster configuration tweaks Hardware maintenance schedule Oozie scheduling for administrators Securing your cluster with Kerberos The future of Hadoop

Duration 3 Days 18 CPD hours This course is intended for This is an introductory-level XML training course, designed for those needing an introduction to concepts and technologies associated with XML and its related recommendations. Previous experience or knowledge of HTML is helpful but not essential. Overview This course is an intensive, hands-on introduction to XML, XPath, and XSLT. The course is a balanced mixture of theory and practical labs designed to take students from the basic fundamentals of XML through to the related advanced technologies. The students walk through the different standards in a structured manner to enable them to master the concepts and ideas, which are reinforced in the lab exercises. The course starts with the fundamentals of XML, including coverage of DTDs and XML Schema. It then moves on to the XPath and XSLT standards, and how to use them to transform XML documents into other documents such as HTML documents or other XML documents. This course provides indoctrination in the practical use of W3C standards (including XSL and XML Schema) and of implementing tools and technologies. This course is programming language independent, making it useful for Java, .NET, C++, and any other programming orientation. Graduates will hit the ground running, applying XML to projects at both an architectural as well as a line by line coding level. We can easily adapt this course to industry and client specific needs.In addition to valuable knowledge and working examples, students receive a copy of the 'Xtensil' product. This unique software was developed to assist in implementing, testing, and fielding XML applications. Xtensil is used as both a teaching aid and a straightforward, basic, fully functional XML toolkit that students can use on Windows and Linux platforms. Working in a hands-on learning environment student will learn to: Write well-formed XML documents Model business requirements using XML Handle XML reserved characters Validate an XML document with a DTD and with a Schema Centralize data and markup definition with entities Create DTDs and Schemas using XML tools Generate XML documents from databases Write XSL templates to transform XML documents into HTML Integrate XML, XSL and the DOM to implement a complete solution The Extensible Markup Language (XML) is a standard that is enabling a revolution in web applications and business to business interactions. XML is the basis for Wireless Markup Language (WML), Voice Markup Language (VoiceML), Simple Object Access Protocol (SOAP), Web Services, and numerous industry initiatives such as ACORD (insurance), PXML (proposal/RFP) and OTA (travel). Introduction to XML is a three-day, hands-on course geared for software developers who need to understand what XML is and how to use in with today's systems and architectures. This course covers the topics from tags to architectures. The course is a balanced mixture of theory and practical labs designed to take students from a quick review of the basic fundamentals of XML through to the related advanced technologies. The students walk through the different standards in a structured manner to enable them to master the concepts and ideas, which are reinforced in the lab exercises. The course starts with a quick review of the fundamentals of XML before covering XML Schema in detail. It then moves on to the XPath and XSLT covering advanced topics in both. Finally, XML and Web Services security mechanisms and issues are addressed. XML Content Introduction to XML XML Mechanics XML Structure Namespaces Structure Using Schemas XML Formatting CSS and Rendering XML XSL Transformations XSLT and XPath XPath 2.0 and XSLT 2.0 Overview XSL FO (Formatting Objects) Applying XML XML Interoperability XML Performance Improvements Web Services Overview XML Applications Additional course details: Nexus Humans Introduction to XML (TT4300) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Introduction to XML (TT4300) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

leadership management training course belbin team roles

Duration 4 Days 24 CPD hours This course is intended for This intermediate course is designed for integration specialists and senior-level developers with experience in IBM Integration Bus application development. Overview After completing this course, you should be able to:Use event driven message processing to control the flow of messages by using message aggregation, message collections, message sequences, and time-sensitive nodesTransform data by using Microsoft .NET and XML stylesheetsAnalyze and filter information in complex XML documentsExtend DFDL message modelsUse message sets and the Message Repository Manager (MRM) parserProvide a message flow application as a web serviceRequest a web service from within a message flowDescribe how to implement WS-Addressing and WS-Security standards in IBM Integration BusCreate an integration serviceCreate and implement an IBM MQ request and response service definitionCreate and implement a database service definitionConfigure security-enabled message processing nodesCreate a decision service that implements business rules to provide routing, validation, and transformationExpose a set of integrations as a RESTful web serviceUse a global cache to store static dataRecord and replay data that a message flow application processesImplement publish and subscribe with IBM Integration BusDescribe the workload management options for adjusting the message processing speed, and controlling the actions that are taken on unresponsive flows and threadsConstruct user-defined patternsDescribe how IBM Integration Bus integrates with other IBM products such as IBM WebSphere Enterprise Service Bus and IBM DataPower Appliances This course focuses on using IBM Integration Bus to develop, deploy, and support platform-independent message flow applications and integration services. Course Outline Course introduction Using event driven processing nodes Exercise: Implementing message aggregation Transforming data with Microsoft .NET Transforming data with XSL stylesheets Analyzing XML documents Modeling complex data with DFDL Exercise: Extending a DFDL model Working with message sets and the MRM domain Supporting web services Exercise: Implementing web services Developing integration solutions by using integration services Exercise: Creating an integration service Connecting a database by using a discovered service Connecting IBM MQ by using a discovered service Exercise: Creating IBM MQ and database services Creating a decision service Exercise: Creating a decision service Developing integration solutions by using a REST API Using the global cache Implementing message flow security Exercise: Implementing IBM Integration Bus runtime security Implementing publish/subscribe Monitoring message flow events Exercise: Recording and replaying message flow data Managing the workload Creating patterns for reusability Extending IBM Integration Bus Course summary Additional course details: Nexus Humans WM676 IBM Integration Bus V10 Application Development II training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the WM676 IBM Integration Bus V10 Application Development II course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is designed for existing Microsoft SharePoint site owners who will create and manage sites, add advanced features, implement and manage records management, and create and administer workflows. Overview Upon successful completion of this course, existing SharePoint site owners will be able to take on administrative responsibility for implementing and managing advanced features based on business requirements. Students will:?Configure site settings.?Integrate external applications and data.?Configure site metadata.?Manage archiving and compliance.?Implement workflows. In this course, students will learn how to create, configure, and manage a SharePoint site so that your team or organization can collaborate effectively, manage the flow of digital information, automate business processes, and meet records management needs. Configuring Site Settings Configure Site Settings to Meet Team Requirements Configure Site Search Organize the Site and Configure Navigation Configure Site Auditing Integrating External Applications and Data Add an RSS Feed to Your Site Enable Email Connectivity for a Library Configuring Site Metadata Create a Custom Content Type Add Site Columns to Content Types Create and Configure Document Sets Managing Archiving and Compliance Manage Site Closure and Deletion Configure In-place Records Management Manage Records Using the Records Center Manage Content with the Content Organizer Configure Information Management Policies Implementing Workflows Plan a Workflow Create and Publish a Workflow Test Workflows Design and Implement Advanced Workflows Additional course details: Nexus Humans Microsoft SharePoint 2016 - Advanced Site Owner with Workflow Administration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Microsoft SharePoint 2016 - Advanced Site Owner with Workflow Administration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.