5218 Courses in Cardiff delivered Live Online

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. 1 - Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service 2 - Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction 3 - Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers 4 - Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening 5 - Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices 6 - Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues 7 - Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

  During this training course, you will acquire the knowledge and skills to plan and carry out internal audits in compliance with ISO 19011. About This Course   Based on a number of exercises, you will learn how to utilise audit techniques and become competent to manage an internal audit programme, communicate with customers, and manage conflict resolution. After acquiring the necessary expertise, you can sit for the exam and gain 'Certified ISO/IEC 27001: 2022 Internal Auditor' Certification. By holding this Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices. Learning objectives By the end of this training course, the participants will be able to: Explain the concepts and principles of an information security management system (ISMS) based on ISO/IEC 27001: 2022 Analyse the ISO/IEC 27001: 2022 requirements for an ISMS from the perspective of an auditor Evaluate the ISMS conformity requirements Plan, conduct, and close an ISO/IEC 27001: 2022 compliance audit programme Assist an organisation in transitioning from ISO 27001: 2013 Deliver an ISO/IEC 27001: 2022 Internal audit programme Our approach This training is based on both theory and best practices used in ISMS audits Lessons are illustrated with examples based on case studies Practical exercises are based on a real world case study Practice tests are similar to the Certification Exam Course Overview Module 1 Foundational Audit principles and concepts of Information Security Management System (ISMS) Module 2 The Information Security Management System (ISMS) Module 3 ISO 19011 audit concepts and principles Module 4 Preparation of an ISO/IEC 27001 audit Module 5 Providing an ISO/IEC 27001 audit Module 6 Closing an ISO/IEC 27001 audit Module 7 Managing an ISO/IEC 27001 Internal audit programme Course Agenda Day 1: Introduction to the information security management system (ISMS) and ISO/IEC 19011 Day 2: Audit principles, preparation, and initiation of an audit Day 3: Audit activities, Closing the Audit and the Certification exam Accreditation Assessment   All candidates at official training courses are tested throughout their course with quizzes and exercises, in combination with a final exam held on the last day of the course. Both elements are a part of the overall score. For this course, the final exam constitutes a 10 question essay type which should be completed within 125 minutes. A passing score is achieved at 70%. Self-study candidates can purchase an exam voucher from our Store. Exam results are returned within 24 hours, with successful candidates receiving both a digital badge and a Certificate of Achievement Prerequisites     A general understanding of ISO/IEC 27001: 2022 and knowledge of audit principles.   Provided by   This course is Accredited by NACS and Administered by the IECB What's Included?   Refreshments & Lunch (Classroom courses only) Course Slide Deck Official Study Guides CPD Certificate The Exam Who Should Attend?   Auditors seeking to perform Internal Information Security Management System (ISMS) certification audits Managers or consultants seeking to master an Information Security Management System audit process Individuals responsible for maintaining conformance with Information Security Management System requirements Technical experts seeking to prepare for an Information Security Management System audit Expert advisors in Information Security Management

leading expert Philip Warford will talk about the options available to protect a disabled person using specialist Wills and Trusts

A 5-day intensive, practical course covering model-making skills for theatre, film, animation or spatial design. Led by David Neat from his studio in Deptford.

This online course trains you as a Youth Mental Health First Aider (MHFAider®), giving you: An in-depth understanding of young people’s mental health and factors that affect wellbeing Practical skills to spot the triggers and signs of mental health issues Confidence to reassure and support a young person in distress Enhanced interpersonal skills such as non-judgemental listening Knowledge to help a young person recover their health by guiding them to further support – whether that’s through self-help sites, their place of learning, the NHS, or a mix – engaging with parents, carers and external agencies where appropriate Ability to support a young person with a long term mental health issue or disability to thrive Tools to look after your own mental wellbeing Format This is an online course delivered through the MHFA England Online Learning Hub Learning takes place through four live training sessions spread across one to two weeks, with self-learning activities in between. See course structure section below for more detail Each session is built around a Youth Mental Health First Aid action plan We limit numbers to 16 people per course so that the instructor can keep people safe and supported while they learn Course StructureSession 1: Introduction Individual learning (1 hour 15 minutes): Introduction to the Online Youth Mental Health First Aid course and the Online Learning Hub Activity 1: Why Youth Mental Health First Aid? Activity 2: What is ALGEE? Activity 3: What is mental health? Activity 4: Mental health and stigma Activity 5: Mental health quiz: Impact of mental health Activity 6: Risk and protective factors for mental health Activity 7: The Stress Container Live session (2 hours 35 minutes): Introduction to the course Outline of live session 1, the value of Youth Mental Health First Aid Introduce ALGEE Recap what mental health is Recap the Mental Health Continuum Stigma Recap why Youth Mental Health First Aid is important Recap risk and protective factors The Stress Container The Frame of Reference Session 2: Depression, Anxiety & Self-Care Individual learning (1 hour 15 minutes): Activity 8: Your Stress Container Activity 9: Your Frame of Reference Activity 10: What is depression? Activity 11: What is anxiety? Live session (2 hours 10 minutes): Introduction to live session 2 Recap of homework after live session 1 Recap depression Signs and symptoms of depression in a young person Recap anxiety Signs and symptoms of anxiety in a young person ALGEE for depression and anxiety in a young person ALGEE for depression and anxiety, action 1 ALGEE for depression and anxiety, action 2-5 Self-care and close Session 3: Suicide & PsychosisIndividual learning (1 hour 20 minutes) Activity 12: Adolescent brain development Activity 13: About suicide Activity 14: Suicide risk factors Activity 15: What is psychosis? Activity 16: Lived experience of psychosis Activity 17: ALGEE for psychosis Live session (2 hours 5 minutes) Introduction to live session 3 Recap suicide Explore the impact of suicidal feelings ALGEE for suicidal crisis Practice non-judgemental listening skills Recap psychosis Recap warning signs and symptoms of psychosis Recap ALGEE for psychosis Session 4: Self-harm, Recovery & Action PlanningIndividual learning (1 hour 35 minutes) Activity 18: What is self-harm? Activity 19: What are eating disorders? Activity 20: Resilience Workbook activity 7: My action plan for using Youth Mental Health First Aid (completed after live session) Live session (2 hours 25 minutes) Introduction to live session 4 Recap self-harm, the self-harm continuum Warning signs of self-harm in young people ALGEE for self-harm Recap eating disorders ALGEE for eating disorders Applying MHFA to family and carers; the Recovery Tree Evaluation forms and close

Who is this course for? The "3ds Max and Unity 3D Game Designing Training Course" is ideal for aspiring game designers, developers, graphic designers, students, and creative professionals. It's tailored for individuals keen on mastering 3D modeling, animation, and interactive game development using industry-standard software like 3ds Max and Unity 3D. Click here for more info: Website Scheduling: Available from Monday to Saturday, 9 a.m. to 7 p.m. Choose in-person or live online sessions over Zoom. Duration: 40 hours. Module 1: Introduction to 3ds Max (8 hours) Overview of 3ds Max interface and tools Basic 3D modeling techniques: primitives, Editable Poly, modifiers Material creation and application Introduction to lighting and rendering concepts Module 2: Advanced 3ds Max Techniques (8 hours) Advanced modeling: Splines, Loft, Extrude, and ProBoolean Animation basics: Keyframes, paths, and controllers Particle systems and dynamics Introduction to character rigging and animation Module 3: Introduction to Unity 3D (8 hours) Unity interface and project setup Importing 3D assets from 3ds Max Physics and colliders in Unity Basic scripting and interactions Module 4: Advanced Unity 3D Features (8 hours) Unity scripting: C# fundamentals Advanced physics and particle systems User interface design and implementation Integrating audio and visual effects Module 5: Game Design and Optimization (8 hours) Game design principles and mechanics Level design and interactive gameplay elements Optimizing game performance: LOD, batching, and asset optimization User testing and feedback incorporation Final Project (4 hours) Collaborative game development project using 3ds Max and Unity 3D Implementation of learned skills in a real-world scenario Presentation and feedback session Note: The course outline is designed to provide a comprehensive understanding of both 3ds Max and Unity 3D, covering fundamental and advanced topics. The final project aims to apply the acquired skills in a practical context, fostering creativity and collaboration among participants. Unity - Real-time 3D https://www.unity.com/. 3ds Max Trial  https://www.autodesk.co.uk › products › free-trial Upon completion of the 40-hour 3ds Max and Unity 3D Game Design Masterclass, students will: Master 3D Modeling: Acquire proficient skills in creating detailed 3D models, understanding various techniques, and utilizing advanced tools in 3ds Max. Expertise in Animation: Gain expertise in animating characters and objects, employing keyframes, paths, and controllers for realistic motion. Material Creation and Texturing: Understand material creation, application, and advanced texturing techniques for creating visually appealing game assets. Unity Game Development: Learn Unity's interface, project setup, and scripting fundamentals to create interactive games. Physics and Interactivity: Explore physics systems, colliders, and interactive elements, enhancing gameplay experiences. Advanced Scripting: Develop proficiency in C# scripting, enabling the implementation of complex game mechanics and interactions. Optimization Techniques: Understand techniques to optimize game assets, improving performance and ensuring smooth gameplay. Game Design Principles: Grasp essential game design principles, including level design, user experience, and gameplay mechanics. Real-World Application: Apply learned skills in a collaborative final project, integrating 3D models, animations, scripting, and game design principles. Presentation Skills: Develop the ability to present and explain game concepts, designs, and mechanics effectively. Troubleshooting and Debugging: Gain skills in identifying and resolving common issues and errors in both 3ds Max and Unity 3D projects. Team Collaboration: Enhance teamwork and collaboration skills through the final project, working effectively with peers in a creative environment. Upon completing the course, students will have a well-rounded skill set in 3D modeling, animation, game design, and Unity development, making them proficient candidates for roles in game development studios, animation companies, or freelance projects. 3ds Max and Unity 3D Game Designing Training Course: Skills & Careers! Skills Acquired: Advanced 3D Modeling Texturing and Animation Unity 3D Game Development Lighting and Rendering Interactive UI/UX Design Career Opportunities: Game Developer 3D Modeler Texture Artist Game Tester UI/UX Designer Embrace Personalized Learning. Why Us? Discover the Benefits: One-on-One Training: Experience tailored coaching from practicing architects and designers, either face-to-face at (SW96DE) or in live online sessions. Available Monday to Saturday, 9 am to 7 pm. Customized Tutorials: Take home exclusive video tutorials crafted to enhance your learning journey. Comprehensive Resources: Access a digital reference book for thorough revision, ensuring a deep understanding of every concept. Free Ongoing Support: Enjoy continuous post-course assistance via phone or email, ensuring your success even after class completion. Flexible Syllabus: We adapt syllabus and projects to your needs, ensuring focused learning on what matters most to you. Official Certificate: Certificate upon course completion. Why Choose Us? Individualized Support: Our courses, ranging from 10 to 120 hours, offer unwavering assistance at every stage. With personalized homework assignments and free after-course support, we guide you toward mastering software with unparalleled expertise. Personal Attention, No Crowded Classrooms: Experience the intimacy of one-on-one learning. Bid farewell to crowded classrooms, ensuring you receive the undivided attention you deserve in a confident and comfortable environment. Financial Flexibility: Embarking on your educational journey shouldn't strain your finances. Diverse payment plans tailored to your needs. Explore available options and embark on your learning adventure today. Expert Instructors, Real-world Experience: Our instructors, chosen for their industry expertise and passion for teaching, are dedicated to imparting invaluable skills to eager learners.

Why Learn Adobe After Effects Basic to Advanced Training Course? Click here for the course info This course offers basic to advanced training in After Effects, focusing on best techniques for motion graphics and visual effects for films and TV. After Effects is the leading software for motion graphics and VFX, widely used in video and screen-based media, to achieve stunning visual outcomes. Duration: 40 hrs Method: 1-on-1  Schedule: Tailor your own schedule by pre-booking. Available from Mon to Sat 9 am and 7 pm. The introductory training covers fundamental tools and features, including animation techniques, layer control, effects, track mattes, and masks. To gain insight into the effects you'll learn to create, you can explore examples on our blogs. Comprehensive After Effects Training: From Basic to Advanced Course Duration: 40 hours Course Overview: This 40-hour training course is designed to take you from a beginner's level to an advanced understanding of Adobe After Effects. Throughout the course, you will explore various tools, techniques, and features that will enable you to create impressive motion graphics, visual effects, and animations. By the end of the training, you will have gained the expertise to handle After Effects with confidence and efficiency. Course Outline: Module 1: Getting Started with After Effects What is Adobe After Effects? Tour of the interface Setting preferences Setting Auto-Save Module 2: Getting Started with Projects and Compositions Creating a new project/composition Creating a new composition from footage Importing assets Organizing assets Working with layers Module 3: Animation Techniques Keyframing Temporal and spatial keyframes Motion paths Modifying motion paths Orientation Anchor point essentials Rove across time Toggle hold Exponential scale The Graph Editor Motion sketch Module 4: Layer Control Arrange, organize, and navigate layers Lock, hide, and solo layers Understand Switches and Modes view Module 5: Working with Shapes Understanding how shape layers work in After Effects Creating shape layers Multiple shapes on the same layer? Shapes and their anchor points Moving anchor points Animating shapes Module 6: Effects Examples of effects Applying effects Customizing effects properties Module 7: Track Mattes and Masks Creating Masks Creating Track Mattes Differences between masks and track mattes Animating masks and track mattes Module 8: Type and Type Animation Working with type Basic text animation Text animation presets Layer styles Module 9: Exporting Your Compositions Export options in After Effects Exporting directly from After Effects Exporting through Media Encoder   After Effects Free Download & Free Trial https://www.adobe.com â€º products › free-trial-download Download the full official version of Adobe After Effects for free. Create incredible motion graphics and the best visual effects with a free trial today! Learning Outcomes: Master the Adobe After Effects interface and preferences. Efficiently manage projects and compositions, importing and organizing assets. Create captivating animations using keyframing, motion paths, and anchor points. Utilize the Graph Editor for precise motion control. Organize and control layers effectively with Switches and Modes view. Create and animate shape layers for dynamic visual effects. Apply and customize effects to enhance visual impact. Implement masks and track mattes for creative effects. Create text animations and utilize animation presets. Export compositions using various options in After Effects.

Do you want your dating to be an enjoyable and empowered experience? Would you like to develop a healthier, more intentional approach to dating? Sign up to Rachel's eight week course and get the tools you need to become more resilient and understand the psychological processes going on with dating.

A training course for those lacking in confidence and suffering from low self-esteem. Confidence and self-esteem issues can have a very detrimental effect on progressing in your dating life and having healthy relationships. This course will consist of a full assessment of your history. emotions, self-belief, dating history, and insight into how to build your confidence and forge a stronger self-belief pattern and supporting you to become a better and more confident person able to face the ups and downs and challenges of daily life and believing in yourself and knowing you can overcome any obstacle in dating, relationships or daily life. Confidence can be lost when we face negative situations but can be regained with indoctrination and social awareness and emotional intelligence education. https://relationshipsmdd.com/product/how-to-have-confidence-package/

Have your coach support you (7 days a week) every day via phone face to face session once a week? 1 month package Help you through the grieving process Give you support and dating advice Ascertain problem areas Guidance on how to move forward Confidence boosting exercise Reflection on your needs and past mistakes Arrange some dates Dating coaching daily Social changes implemented for you Self-improvement to improve stress and anxiety 7 days a week 1-hour session Via phone/Skype Dating advice for singles https://relationshipsmdd.com/product/i-am-so-lonely-after-my-divorce-package/