217 Courses in Cardiff delivered Live Online

For the Postgraduate Diploma (PG Dip.) you will study the four modules (60 credits) from the Postgraduate Certificate (PG Cert.) plus an additional three modules (60 credits) from the MA Business of Motorsport Master’s Degree. N.B. The Postgraduate Diploma (PG Dip.) does not include the Executive Project (Dissertation) the final module of the MA.

Duration 2 Days 12 CPD hours This course is intended for Team leaders, managers, executives and other business professionals who lead others will benefit from this course. Overview Learn to lead in a world of diversity Engage and empower our multi-generational workforce Leverage culture as the new strategic differentiator Develop your path to leadership success In this course, students will learn how to capitalize on the strengths of your diverse team while directing and guiding them to even greater achievements. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. A Complex World of Diversity Working in Fluid Dynamic Environments Understanding the New Transient Workforce Addressing the Need for a New Type of Leadership Leading with Authenticity Developing Required Skills and Competencies Decentralizing Power 2. Making Difference Your Strategic Advantage Engaging in the 21st Century Measuring Engagement and Taking Advantage of High Engagement Overcoming Challenges to Employee Engagement Embracing Difference and Bridging Boundaries Developing Cultural Intelligence and Responding Effectively to Cultural Differences Applying SCARF to Direct Behavior 3. Leveraging Change as the New Normal Understanding and Applying Emotional Intelligence Motivating Others Key Areas of Interest - Behavioral and Cognitive, Psychodynamic and Humanistic, and Personality Types Developing Your Leadership Psychological Toolkit Identifying Drivers - Desires and Expectations The Impact of an Environment of Trust Meeting the Needs of the Social Brain Promoting Involvement 4. Creating Leaders for the Future Facing the Challenges of a Modern Leader Avoiding Cultural Pitfalls Creating a Common Culture for All Leading Fluid Teams Seeking Diverse Perspectives Soliciting Feedback Utilizing Various Leadership Styles - Storytelling, Adaptive, and Connective Building a Sustainable Vision, Developing a Path, and Creating a Passion for Excellence Additional course details: Nexus Humans Navigating The Modern Workforce - Diversity, Culture, Generations training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Navigating The Modern Workforce - Diversity, Culture, Generations course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This workshop will help you create, develop and close business opportunities using a consultative approach and a value-based (not price-led) proposition. Value-based selling means working the way your customer wants to buy, not how you want to sell. It also means: In a transactional sale the customer knows the answer without help from a salesperson (or cannot see why they should choose you), or is prepared to stay with what they have. Customer decision criteria are price and convenience and customers resent time spent with (new) salespeople, mainly because the salesperson adds little or nothing to what the customer already has and just wastes time. In a consultative or value-based sale, by contrast, the customer doesn't know the answer already. The salesperson must take the role of an advisor, not just a 'product promoter'. Customers demand expertise, advice and customisation during the sales process. Often customers insist on multiple meetings with salespeople and others to develop advantages that you can bring and reduce the perceived risk of changing. In this way the salesperson often adds more value than the product or service alone. This very practical workshop will help you use proven strategies and tactics to build, manage and successfully close sustainable business opportunities using a consultative approach and a value-based (not price-led) proposition. This includes: Increased impact of your new sales conversations, presentations and proposals - leading to faster decisions and increased conversion Greater confidence, consistency and professionalism throughout the business development process Enhanced sales questioning skills and techniques, leading to better, faster and more accurate development of customer needs, problems, value and expectations Improve your people, communication, influence and persuasion skills when approaching, consulting or presenting your services and solutions How to build value at all points in the customer's buying process through your knowledge, skills and structured approach Proven ways to gain additional business and referrals from existing customers and contacts, through direct approach and lead generation Being better able differentiate your firm, your solutions, track-record and expertise clearly and accurately with tailored value statements for each stage and for each opportunity Overcome and avoid price-based objections, buying criteria and negotiation 1 Introduction and key principles of value-based selling Introduction and review of pre-course questionnaires - KPIs, personal learning objectives and key principles The main principles of value-based selling and how they benefit you and the customer How value-based selling differs from 'transactional' or 'price-based' selling The stages of the customer's buying cycle - how to identify and work through strategies for each stage The concept of structured and set-piece selling and proposing Presentation by participants: Personal sales improvement goals 2 Value-based selling strategies and skills What is value? How can one move away from a price-led agenda? How to survive and resist price pressure - six techniques A review of key competencies and skills needed for a value-based approach Strategies, case studies and examples with discussion and review Defining your initial value proposition and comparative advantage How best to established the right level of trust, rapport and credibility Planning and practice session: Strategy - mapping a value-based sales process. 3 Connecting skills Research before the meeting and the first few minutes - ways to gain instant rapport and setting the foundation for a successful outcome in a first sales call How to structure an effective first time sales call or meeting - the subtle differences that are important to master How best to differentiate your solutions and build credibility and enthusiasm early or at the start of the buying process Overcoming initial buying resistance and relaxing the prospect; gaining rapport, opening the meeting: PBC (purpose-benefit-check) and gaining agreement to proceed Planning and practice session: Connecting - first meeting with a new contact 4 Consulting - building, developing and influencing client needs Understanding the power of high-impact and third-level questions to influence people based around specific needs and solutions The importance of body language and other personal communication dynamics when asking questions; empathic listening, run-on questions, drawing out skills, summarising, etc Creating a 'disturb' approach to creating needs and opportunities and positioning your solutions Using proven advanced sales questioning techniques with greater skill: Outcome, SPIN and qualification questions 'Decision-making criteria' - tools to help you develop the relevant criteria with the customer and in doing so progress your sales opportunities more effectively Planning and practice session: Questioning skills 5 Convincing - presentation and persuading skills practice Substance and style - selecting the right tone and content to engage and enthuse your prospect Compelling benefits and reducing perceived risk - key messages to deliver Helping the customer choose your proposition - by being convincing, compelling and credible when you present Professional and effective presentation skills - with personal coaching and practice sessions The keys of influence and persuasion and the keys to convincing a new customer to choose you for the first time Planning and practice session: Role-play in presenting your solution 6 Commitment Knowing when and how to close for commitment to the next stage in your sales process, plus ways to ask for commitment professionally and effectively How to isolate, prioritise and answer objections and concerns more openly and accurately, using a consultative not a confrontational approach Deal more effectively and profitably with price objections and reduce buyer's remorse (which can lead to an 'I want to think about it' reaction and cause delay and inertia) Key negotiation skills around the closing process - getting to 'yes' Planning and practice session: Role-play in closing and negotiation skills 7 Assessed role-play - Final practice session Live role-plays There is an option for external participants to be brought in to the live training workshop to take-part in the final assessed role-play or assist with other sessions run during the course. Performance assessment - 'Dragon's Pitch' The final afternoon of the course is an assessed role-play using a prepared scenario and external 'CEO'. The assessment criteria will be agreed prior to the workshop. 8 Workshop summary and close Personal action plan and learning summary

Duration 3 Days 18 CPD hours This course is intended for This course is geared for experienced Scala developers who are new to the world of machine learning and are eager to expand their skillset. Professionals such as data engineers, data scientists, and software engineers who want to harness the power of machine learning in their Scala-based projects will greatly benefit from attending. Additionally, team leads and technical managers who oversee Scala development projects and want to integrate machine learning capabilities into their workflows can gain valuable insights from this course Overview Working in a hands-on learning environment led by our expert instructor you'll: Grasp the fundamentals of machine learning and its various categories, empowering you to make informed decisions about which techniques to apply in different situations. Master the use of Scala-specific tools and libraries, such as Breeze, Saddle, and DeepLearning.scala, allowing you to efficiently process, analyze, and visualize data for machine learning projects. Develop a strong understanding of supervised and unsupervised learning algorithms, enabling you to confidently choose the right approach for your data and effectively build predictive models Gain hands-on experience with neural networks and deep learning, equipping you with the know-how to create advanced applications in areas like natural language processing and image recognition. Explore the world of generative AI and learn how to utilize GPT-Scala for creative text generation tasks, broadening your skill set and making you a more versatile developer. Conquer the realm of scalable machine learning with Scala, learning the secrets to tackling large-scale data processing and analysis challenges with ease. Sharpen your skills in model evaluation, validation, and optimization, ensuring that your machine learning models perform reliably and effectively in any situation. Machine Learning Essentials for Scala Developers is a three-day course designed to provide a solid introduction to the world of machine learning using the Scala language. Throughout the hands-on course, you?ll explore a range of machine learning algorithms and techniques, from supervised and unsupervised learning to neural networks and deep learning, all specifically crafted for Scala developers. Our expert trainer will guide you through real-world, focused hands-on labs designed to help you apply the knowledge you gain in real-world scenarios, giving you the confidence to tackle machine learning challenges in your own projects. You'll dive into innovative tools and libraries such as Breeze, Saddle, DeepLearning.scala, GPT-Scala (and Generative AI with Scala), and TensorFlow-Scala. These cutting-edge resources will enable you to build and deploy machine learning models for a wide range of projects, including data analysis, natural language processing, image recognition and more. Upon completing this course, you'll have the skills required to tackle complex projects and confidently develop intelligent applications. You?ll be able to drive business outcomes, optimize processes, and contribute to innovative projects that leverage the power of data-driven insights and predictions. Introduction to Machine Learning and Scala Learning Outcome: Understand the fundamentals of machine learning and Scala's role in this domain. What is Machine Learning? Machine Learning with Scala: Advantages and Use Cases Supervised Learning in Scala Learn the basics of supervised learning and how to apply it using Scala. Supervised Learning: Regression and Classification Linear Regression in Scala Logistic Regression in Scala Unsupervised Learning in Scala Understand unsupervised learning and how to apply it using Scala. Unsupervised Learning:Clustering and Dimensionality Reduction K-means Clustering in Scala Principal Component Analysis in Scala Neural Networks and Deep Learning in Scala Learning Outcome: Learn the basics of neural networks and deep learning with a focus on implementing them in Scala. Introduction to Neural Networks Feedforward Neural Networks in Scala Deep Learning and Convolutional Neural Networks Introduction to Generative AI and GPT in Scala Gain a basic understanding of generative AI and GPT, and how to utilize GPT-Scala for natural language tasks. Generative AI: Overview and Use Cases Introduction to GPT (Generative Pre-trained Transformer) GPT-Scala: A Library for GPT in Scala Reinforcement Learning in Scala Understand the basics of reinforcement learning and its implementation in Scala. Introduction to Reinforcement Learning Q-learning and Value Iteration Reinforcement Learning with Scala Time Series Analysis using Scala Learn time series analysis techniques and how to apply them in Scala. Introduction to Time Series Analysis Autoregressive Integrated Moving Average (ARIMA) Models Time Series Analysis in Scala Natural Language Processing (NLP) with Scala Gain an understanding of natural language processing techniques and their application in Scala. Introduction to NLP: Techniques and Applications Text Processing and Feature Extraction NLP Libraries and Tools for Scala Image Processing and Computer Vision with Scala Learn image processing techniques and computer vision concepts with a focus on implementing them in Scala. Introduction to Image Processing and Computer Vision Feature Extraction and Image Classification Image Processing Libraries for Scala Model Evaluation and Validation Understand the importance of model evaluation and validation, and how to apply these concepts using Scala. Model Evaluation Metrics Cross-Validation Techniques Model Selection and Tuning in Scala Scalable Machine Learning with Scala Learn how to handle large-scale machine learning problems using Scala. Challenges of Large-Scale Machine Learning Data Partitioning and Parallelization Distributed Machine Learning with Scala Machine Learning Deployment and Production Understand the process of deploying machine learning models into production using Scala. Deployment Challenges and Best Practices Model Serialization and Deserialization Monitoring and Updating Models in Production Ensemble Learning Techniques in Scala Discover ensemble learning techniques and their implementation in Scala. Introduction to Ensemble Learning Bagging and Boosting Techniques Implementing Ensemble Models in Scala Feature Engineering for Machine Learning in Scala Learn advanced feature engineering techniques to improve machine learning model performance in Scala. Importance of Feature Engineering in Machine Learning Feature Scaling and Normalization Techniques Handling Missing Data and Categorical Features Advanced Optimization Techniques for Machine Learning Understand advanced optimization techniques for machine learning models and their application in Scala. Gradient Descent and Variants Regularization Techniques (L1 and L2) Hyperparameter Tuning Strategies

Sharing & Networking - Christmas tree recycling programmes. Session aimed at tree recycling fundraisers THIS SESSION WILL NOT BE RECORDED

Duration 3 Days 18 CPD hours This course is intended for Mid- and upper-level managers looking to hone their senior management skills will benefit from this course. Overview Use wisdom and understanding to lead others Deliver constructive critiques to your staff More effectively coach and mentor your staff Develop new managers Better motivate your staff Navigate organizational politics To maximize performance and foster a healthy environment, senior managers must also motivate others, nurturing and utilizing the distinctive skills of each team member. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. Prerequisites While there are no prerequisites for this course, please ensure you have the right level of experience to be successful in this training. 1. Leading Others Comparing Vertical and Lateral Hierarchies- Leading in Different Structures of Command and Control Leveraging Your Organization\'s Structure Knowing Your Employees - Developing Empathy Beginning with the End in Mind and Back-Casting to the Desired Future State Setting S.M.A.R.T. Goals Earning Your Team\'s Trust with Honesty, Reliability, Availability, and Openness 2. Strategies for Course Correction Lighting a Fire- Motivating, Guiding, and Inspiring Resolving Conflict- Forcing, Accommodating, Avoiding, Compromising, and Collaborating Changing the Script- Trusting Your Team, Empowering Delegation, Celebrating Success, and Building & Reinforcing Your Team Defining Team Roles and Creating a Balanced Team 3. Effective Coaching and Mentoring Providing Clear and Timely Feedback Creating a Supportive Environment Building a Mentorship Plan - Mentoring for Success 4. Training New Managers Preparing, Developing, and Supporting New Managers Defining and Building Competencies Documenting Best Practices while Rewarding and Emulating Effective Managers Encouraging a Peer Network 5. Motivation Understanding the 8 Level Hierarchy of Needs Managing Across Generations Applying the CARE Model 6. Organizational Politics Being Politically Savvy, Ethical, and Effective Building Political Intelligence Understanding the Landscape 7. The Big Picture Thinking Through the Elements of Management

Duration 5 Days 30 CPD hours This course is intended for Experienced system administrators, system integrators, and consultants responsible for implementing and managing VMware Cloud Foundation Overview By the end of the course, you should be able to meet the following objectives: Describe design implications of VMware Cloud Foundation standard or consolidated architecture List requirements for VMware Cloud Foundation deployment Describe the VMware Cloud Foundation bring-up process and the VMware Cloud Foundation architecture Perform VMware Cloud Foundation bring-up Describe physical and virtual networking considerations Outline VMware Cloud Foundation storage options Use the VMware Imaging Appliance to image ESXi hosts Describe VMware Cloud Foundation multi-instance federation Use VMware Cloud Foundation™ SDDC Manager™ to perform operational tasks Describe user roles in VMware Cloud Foundation and VMware vSphere Manage users and passwords using VMware Cloud Foundation Manage certificate rotation for VMware Cloud Foundation components Use Active Directory integration to automate certificate generation and rotation Describe workload domains Manage workload domains in VMware Cloud Foundation Manage VMware NSX-T™ for VMware Cloud Foundation Describe use cases for Application Virtual Networks (AVNs) Meet vSphere with VMware Tanzu™ requirements Deploy a vSphere with Tanzu enabled workload domain Manage VMware vSAN™ storage in a workload domain Create vSAN storage policies Describe Cloud Native storage Describe the importance of business continuity measures in VMware Cloud Foundation Plan appropriate backup and restore workflows for VMware Cloud Foundation components Implement stretched clusters in VMware Cloud Foundation workload domains This five-day course includes instruction on the capabilities of VMware Cloud Foundation? and how to successfully plan, deploy, manage, and operate hybrid and cloud infrastructures, including customization. The course explains the architecture of VMware Cloud Foundation and explains licensing, certificates, and storage and network management. The course also covers workload domains, availability, life cycle management, and troubleshooting. Course Introduction Introductions and course logistics Course objectives VMware Cloud Foundation Overview Describe the VMware Cloud Foundation solution Describe VMware Cloud Foundation architecture Identify VMware Cloud Foundation components Describe VMware Cloud Foundation topology Define VMware Cloud Foundation terminology Day Zero Tasks Identify the requirements for deploying VMware Cloud Foundation Identify management domain sizing considerations Identify workload domain sizing considerations Detail design considerations for ESXi in management and VI workload domains Detail design considerations for vCenter in management and VI workload domains Detail the VMware Cloud Foundation bring-up process Identify information required for the Planning and Preparation Workbook Identify information required for the Deployment Parameter Workbook Describe how VMware Cloud Builder automates the deployment process Explain how the Deployment Parameter Workbook is imported into VMware Cloud Builder Recognize the configuration validation process performed by VMware Cloud Builder Detail the deployment of the management domain Recognize the options to image a host Identify the key capabilities of VIA Recognize how to use VIA for imaging the ESXi Nodes Post Deployment Operations Understand VMware Cloud Foundation integration with VMware Single Sign-On Configure user access to VMware Cloud Foundation Describe the importance of user roles in vSphere Configure identity sources in vSphere to use with VMware Cloud Foundation Manage passwords in VMware Cloud Foundation Explain the importance of using VMware Cloud Foundation to manage passwords for vSphere components Detail the best practices for password management for VMware Cloud Foundation Retrieve and secure the password list Describe the process for rotating passwords not managed by VMware Cloud Foundation VMware Cloud Foundation License Management Describe how to add license keys to the VMware Cloud Foundation inventory Describe how to view license keys in SDDC Manager Describe how to assign license keys Describe how to remove license keys Describe how to replace expiring licenses VMware Cloud Foundation Networking with NSX-T Describe NSX Management plane and Control planes Detail design considerations for workload domains with shared NSX Manager instances Detail design considerations for workload domains with dedicated NSX Manager instances Describe the spine-and-leaf design Describe the addressing scheme for the underlay Recognize possible variations of the spine-and-leaf design Describe the multi-NIC design Describe NSX Edge node design and BGP peering with the physical network Describe cluster design and rack design Explain dynamic routing with BGP Explain virtual IP addressing Describe logical switching Detail NSX Edge functions Define application virtual networks Describe management domain rack options List NSX Edge cluster requirements for vSphere with Tanzu Discuss NSX Edge cluster placement considerations Describe NSX-T Data Center deployment in VMware Cloud Foundation Explain how logical routing works in NSX-T Data Center Identify NSX Edge functions Describe data plane preparation for NSX-T Data Center Edge nodes in a workload domain Recognize Tier-0 and Tier-1 gateway topologies Recognize features of NSX distributed firewalls Describe the benefits of NSX Federation in VMware Cloud Foundation Identify NSX Federation Use Cases Explain NSX Federation Components and Architecture Discuss NSX Federation configuration basics Managing Workload Domains Define workload domains Detail design considerations for vSphere networking in management and VI workload domains Detail design considerations for storage in management and VI workload domains Recognize design choices for a consolidated design or standard design List the types of workload domains State scale limits for workload domains Identify use cases for multiple clusters in a workload domain List workload domain prerequisites Explain how to create a workload domain Describe how to scale a workload domain Explain how to delete a workload domain Describe host decommissioning vSphere with Tanzu in VMware Could Foundation Discuss the vSphere with Tanzu solution Define the role of Spherelet Describe the supervisor cluster control plane Define vSphere with Tanzu namespaces Describe the role of NSX-T networking components Discuss vSphere with Tanzu networking topology Describe VMware Container Networking with Antrea Describe control plane VM management networking requirements Plan appropriate IP address CIDR ranges for pod, ingress, and egress networking Describe prerequisites for vSphere with Tanzu cluster compatibility Deploy vSphere with Kubernetes Create a vSphere namespace Configure limits and permissions for a vSphere namespace Enabling Harbor Image Registry VMware Cloud Foundation Storage Management Identify vSAN architecture and components Recognize storage options for VMware Cloud Foundation Recognize the connectivity options for supplemental storage Explain why vSAN is the best option for VMware Cloud Foundation storage Recognize vSAN design considerations Identify sizing and performance considerations that impact the storage design Describe vSAN requirements for the management and workload domains Define deduplication and compression Discuss how to scale vSAN clusters in VMware Cloud Foundation Explain how storage policies work with VMware Cloud Foundation vSAN clusters Explain storage policy failure tolerance rules Identify a VM storage policy compliance status Relate storage policies to Kubernetes storage classes Describe persistent volumes Monitor Cloud Native Storage in the vSphere Client Availability and Business Continuity Identify steps in the SDDC Manager backup and restore process Recognize the importance of external service availability Describe native vSphere availability options Identify steps in the NSX backup and restore process Identify stretched cluster use cases Identify stretched cluster components Recognize stretched cluster requirements in VMware Cloud Foundation Prepare and deploy a vSAN stretched cluster using APIs VMware Cloud Foundation Certificate Management Describe public key infrastructure (PKI) Explain the purpose of certificate signing requests (CSRs) List the available CA options in SDDC Manager Describe how to view certificates Explain how to generate a CSR Describe how to replace and install certificates for VMware Cloud Foundation components List the available CA options in SDDC Manager Explain how to configure the Microsoft CA server Describe how to install certificates issued by the Microsoft CA server Explain how to add OpenSSL CA in SDDC Manager Describe how to install certificates issued by OpenSSL CA Explain how to install certificates issued by third-party CAs

Duration 2 Days 12 CPD hours This course is intended for Managers, directors, and other professionals responsible for planning and leading projects and programs will benefit from this course. Overview Describe common communication barriers Understand how to use effective interpersonal skills in their spoken and written communications Analyze the pillars of organizational awareness Apply principles of effective facilitation Understand how to adapt their approach to different learning and communication styles Effective communication is how employees and management interact to reach organizational goals. Getting this right results in a happier, more engaged workforce who get more done. Unfortunately, there are often significant barriers ? language, culture, distrust, distance ? to effective communication. The activities and discussions in this workshop will help you identify the essential elements of effective communications within your organization and develop communication strategies that harness both interpersonal and organizational awareness to build trust, strengthen collaboration, and increase productivity. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. A History of Organizational Communication A Historical Perspective Classic vs. Human Relations Communications Generational and Technological Change Digital Communication Effectiveness of Communication Channels 2. The Effectiveness of Interpersonal Skills Limitations of Self-Awareness Transactional Analysis Connecting with Powerful Communication Active Listening Non-Verbal Communication Written Communication The Power of Facilitation 3. The Pillars of Organizational Awareness Culture and Behavior Creating Psychological Safety Inclusion and Belonging Sweaty-Palmed Conversations Care and Challenge Each Other 4. The Adaptation of Communication Strategies Factors in Communication Communication Barriers Adapting to Different Learning and Communication Styles Communication Strategies Across Time Position and Posture Additional course details: Nexus Humans Communicating Across Your Organization (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Communicating Across Your Organization (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

In our VUCA (Volatile, Uncertain, Complex, Ambiguous) world, organizational resilience is key to adapting, surviving, and thriving. The world is experiencing a level of disruption and business risk not seen in generations. Some companies freeze and fail, while others innovate, advance, and even thrive. The difference is resilience. As crises become more frequent, the ability to thrive in crises is now essential. The Oxford English Dictionary defines resilience - in an organizational context - as 'the capacity to recover quickly from difficulties'. A resilient business is one which is capable not of just withstanding shocks and disruptions in the business environment, but also capable of adapting to and taking advantage of them. It is more than simply bouncing back after a crisis or being an agile organization. Business Resilience Fundamentals training and supporting certification are underpinned by the publication BUSINESS RESILIENCE: A practical guide to sustained progress delivered at pace. It provides a cohesive, practical guide to building business resilience, enabling leaders to implement an effective framework in an inclusive and sustainable way. Participants will be guided on implementing and adapting a range of tools to build and enhance organizational resilience. This course will help participants to ensure their organization is better prepared for the next crisis and to anticipate fluctuations in the business environment to take advantage.

Listening Course - The Power of Listening Course Overview The "Listening Course - The Power of Listening" equips learners with essential listening skills, enabling them to effectively engage in conversations and enhance communication. By exploring various listening techniques and understanding the difference between active and passive listening, this course helps individuals sharpen their ability to listen attentively. It will empower learners to build stronger relationships, improve professional communication, and foster a more understanding environment. Upon completion, participants will have developed advanced listening abilities that will enhance both personal and professional interactions. Course Description In this comprehensive course, learners will delve into the different types of listening and explore the distinct approaches of active versus passive listening. Through examining key listening techniques, they will discover ways to improve their skills and recognise the difference between simply hearing and truly listening. Learners will also gain an understanding of the benefits of strong listening skills, such as enhanced decision-making and improved relationships. This course will provide learners with valuable insights into refining their communication, both in everyday conversations and in professional settings, making them more effective listeners. Listening Course - The Power of Listening Curriculum Module 01: Introduction Module 02: Lead Generation with Attraction Marketing for Business Module 03: Types of Listening Module 04: Difference Between Active and Passive Listening Module 05: Difference Between Listening and Hearing Module 06: Ways to Improve Your Listening Skills Module 07: What are Good Listening Skills Module 08: Benefits of Good Listening Skills Module 09: Conclusion (See full curriculum) Who is this course for? Individuals seeking to improve their communication skills. Professionals aiming to enhance their leadership and interpersonal abilities. Beginners with an interest in developing effective listening techniques. Anyone wanting to build stronger relationships through better communication. Career Path Customer Service Representative HR Professional Communications Specialist Sales and Marketing Expert Leadership and Management Roles Mediation and Conflict Resolution Specialist