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Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. How customer journeys are designed Understand the concept of the customer journey Understand the ways of designing and improving customer journeys How to target markets and stakeholders Understand the characteristics of markets Understand marketing activities and techniques Know how to describe customer needs and internal and external factors that affect these Know how to identify service providers and explain their value propositions How to foster stakeholder relationships Understand the concepts mutual readiness and maturity Understand the different supplier and partner relationship types, and how these are managed Know how to develop customer relationships Know how to analyze customer needs Know how to use communication and collaboration activities and techniques Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management How to shape demand and define service offerings Understand methods for designing digital service experiences based on value driven, data driven and user centered service design Understand approaches for selling and obtaining service offerings Know how to capture, influence and manage demand and opportunities Know how to collect, specify and prioritize requirements from a diverse range of stakeholders Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design How to align expectations and agree details of services Know how to plan for value co-creation Know how to negotiate and agree service utility, warranty and experience Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management How to onboard and offboard customers and users Understand key transition, onboarding and offboarding activities Understand the ways of relating with users and fostering user relationships Understand how users are authorized and entitled to services Understand different approaches to mutual elevation of customer, user and service provider capabilities Know how to prepare onboarding and offboarding plans Know how to develop user engagement and delivery channels Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement How to act together to ensure continual value co-creation Understand how users can request services Understand methods for triaging of user requests Understand the concept of user communities Understand methods for encouraging and managing customer and user feedback Know how to foster a service mindset (attitude, behavior and culture) Know how to use different approaches to provision of user services Know how to seize and deal with customer and user ?moments of truth? Know how the ?Service request management? practice can be applied to enable and contribute to service usage How to realize and validate service value Understand methods for measuring service usage and customer and user experience and satisfaction Understand charging mechanisms Know how to assess service value realization Know how to prepare to evaluate and improve the customer journey Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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Mental Health First Aid (MHFA) England Training with Mindmaps Wellbeing Enhance workplace wellbeing and mental health awareness with MHFA England-certified training by Mindmaps Wellbeing. Our expert-led courses, delivered by Registered Mental Health Nurses and Healthcare Educators, equip you with the skills to recognize, support, and respond to mental health challenges. Whether online or in-person, our training ensures flexible learning options without compromising quality. Join us to gain certification as a Mental Health First Aider and access exclusive benefits like ongoing peer support, expert forums, and resources for self-care. Book now with Mindmaps Wellbeing and take the first step toward a healthier, more supportive environment for all.

Duration 4 Days 24 CPD hours This course is intended for This course is for Azure Administrators. The Azure Administrator implements, manages, and monitors identity, governance, storage, compute, and virtual networks in a cloud environment. The Azure Administrator will provision, size, monitor, and adjust resources as appropriate. This course teaches IT Professionals how to manage their Azure subscriptions, secure identities, administer the infrastructure, configure virtual networking, connect Azure and on-premises sites, manage network traffic, implement storage solutions, create and scale virtual machines, implement web apps and containers, back up and share data, and monitor your solution. Prerequisites Successful Azure Administrators start this role with experience in virtualization, networking, identity, and storage. Understanding of on-premises virtualization technologies, including: VMs, virtual networking, and virtual hard disks. Understanding of network configurations, including TCP/IP, Domain Name System (DNS), virtual private networks (VPNs), firewalls, and encryption technologies. Understanding of Active Directory concepts, including users, groups, and role-based access control. Understanding of resilience and disaster recovery, including backup and restore operations. 1 - Configure Microsoft Entra ID Describe Microsoft Entra ID benefits and features Describe Microsoft Entra concepts Compare Active Directory Domain Services to Microsoft Entra ID Select Microsoft Entra editions Implement Microsoft Entra join Implement Microsoft Entra self-service password reset 2 - Configure user and group accounts Create user accounts Manage user accounts Create bulk user accounts Create group accounts Create administrative units 3 - Configure subscriptions Identify Azure regions Implement Azure subscriptions Obtain an Azure subscription Identify Azure subscription usage Implement Microsoft Cost Management Apply resource tagging Apply cost savings 4 - Configure Azure Policy Create management groups Implement Azure policies Create Azure policies Create policy definitions Create an initiative definition Scope the initiative definition Determine compliance 5 - Configure role-based access control Implement role-based access control Create a role definition Create a role assignment Compare Azure roles to Microsoft Entra roles Apply role-based access control Review fundamental Azure RBAC roles 6 - Configure Azure resources with tools Use the Azure portal Use Azure Cloud Shell Use Azure PowerShell Use Azure CLI 7 - Use Azure Resource Manager Review Azure Resource Manager benefits Review Azure resource terminology Create resource groups Create Azure Resource Manager locks Reorganize Azure resources Remove resources and resource groups Determine resource limits 8 - Configure resources with Azure Resource Manager templates Review Azure Resource Manager template advantages Explore the Azure Resource Manager template schema Explore the Azure Resource Manager template parameters Consider Bicep templates Review QuickStart templates 9 - Configure virtual networks Plan virtual networks Create subnets Create virtual networks Plan IP addressing Create public IP addressing Associate public IP addresses Allocate or assign private IP addresses 10 - Configure network security groups Implement network security groups Determine network security group rules Determine network security group effective rules Create network security group rules Implement application security groups 11 - Configure Azure DNS Identify domains and custom domains Verify custom domain names Create Azure DNS zones Delegate DNS domains Add DNS record sets Plan for Azure Private DNS zones Review Azure Private DNS zone scenarios 12 - Configure Azure Virtual Network peering Determine Azure Virtual Network peering uses Determine gateway transit and connectivity Create virtual network peering Extend peering with user-defined routes and service chaining 13 - Configure network routing and endpoints Review system routes Identify user-defined routes Determine service endpoint uses Determine service endpoint services Identify private link uses 14 - Configure Azure Load Balancer Determine Azure Load Balancer uses Implement a public load balancer Implement an internal load balancer Determine load balancer SKUs Create back-end pools Create health probes Create load balancer rules 15 - Configure Azure Application Gateway Implement Azure Application Gateway Determine Azure Application Gateway routing Configure Azure Application Gateway components 16 - Configure storage accounts Implement Azure Storage Explore Azure Storage services Determine storage account types Determine replication strategies Access storage Secure storage endpoints 17 - Configure Azure Blob Storage Implement Azure Blob Storage Create blob containers Assign blob access tiers Add blob lifecycle management rules Determine blob object replication Upload blobs Determine Blob Storage pricing 18 - Configure Azure Storage security Review Azure Storage security strategies Create shared access signatures Identify URI and SAS parameters Determine Azure Storage encryption Create customer-managed keys Apply Azure Storage security best practices 19 - Configure Azure Files and Azure File Sync Compare storage for file shares and blob data Manage Azure file shares Create file share snapshots Implement Azure File Sync Identify Azure File Sync components Deploy Azure File Sync 20 - Configure Azure Storage with tools Use Azure Storage Explorer Use the Azure Import/Export service Use the WAImportExport tool Use the AzCopy tool 21 - Configure virtual machines Review cloud services responsibilities Plan virtual machines Determine virtual machine sizing Determine virtual machine storage Create virtual machines in the Azure portal Connect to virtual machines 22 - Configure virtual machine availability Plan for maintenance and downtime Create availability sets Review update domains and fault domains Review availability zones Compare vertical and horizontal scaling Implement Azure Virtual Machine Scale Sets Create Virtual Machine Scale Sets Implement autoscale Configure autoscale 23 - Configure Azure App Service plans Implement Azure App Service plans Determine Azure App Service plan pricing Scale up and scale out Azure App Service Configure Azure App Service autoscale 24 - Configure Azure App Service Implement Azure App Service Create an app with App Service Explore continuous integration and deployment Create deployment slots Add deployment slots Secure your App Service app Create custom domain names Back up and restore your App Service app Use Azure Application Insights 25 - Configure Azure Container Instances Compare containers to virtual machines Review Azure Container Instances Implement container groups Review the Docker platform 26 - Configure file and folder backups Describe Azure Backup benefits Implement Backup Center for Azure Backup Configure Azure Recovery Services vault backup options Use the Microsoft Azure Recovery Services (MARS) agent Configure on-premises file and folder backups 27 - Configure virtual machine backups Explore options to protect virtual machine data Create virtual machine snapshots in Azure Backup Set up Azure Recovery Services vault backup options Back up your virtual machines Restore your virtual machines Implement System Center DPM and Azure Backup Server Compare the MARS agent and Azure Backup Server Implement soft delete for your virtual machines Implement Azure Site Recovery 28 - Configure Azure Monitor Describe Azure Monitor key capabilities Describe Azure Monitor components Define metrics and logs Identify monitoring data and tiers Describe activity log events Query the activity log 29 - Configure Azure alerts Describe Azure Monitor alerts Manage Azure Monitor alerts Create alert rules Create action groups 30 - Configure Log Analytics Determine Log Analytics uses Create a Log Analytics workspace Create Kusto (KQL) queries Structure Log Analytics queries 31 - Configure Network Watcher Describe Azure Network Watcher features Review IP flow verify diagnostics Review next hop diagnostics Visualize the network topology

This course, worth 30 hours of verifiable CPD, will demonstrate your ability to grade and reflect upon your impression technique and demonstrate competence to take impressions unsupervised under prescription. Learn about the Cavity Training Impression Taking Course The course is suited to nurses who aspire to treat patients directly and to take impressions or scan for impressions under the prescription of a registered dentist or clinical dental technician. To enrol, you must be GDC-registered, work in surgery and hold indemnity insurance. (extended duties) You will need a GDC registered dental professional able and willing to supervise you. You also need to complete an Anaphylaxis Awareness course – we offer a free CPD course for this. Frequently Asked Questions How long is the course? The course duration is 2 to 6 months. When are the classes held? You will attend a live webinar class for two Saturday mornings. Is there an exam at the end? There is no exam at the end, you need to successfully complete 24 assessments with your practice mentor and a complete a 500 word dissertation. What qualifications do I need to start the course? Preferable English and Maths level 4 and above, you must also be GDC registered. What opportunities for progression is there? This qualification allows candidates to further progress onto various post registration qualifications or career opportunities, such as: The Certificates in Orthodontic Nursing Extending a career in prosthetics. Training as a Lab Technician Course Dates 13th - 27th April 2024 9:30am - 1:30pm 11th - 25th May 2024 9:30am - 1:30pm 8th - 22nd June 2024 9:30am - 1:30pm 13th - 27th July 2024 9:30am - 1:30pm 3rd - 17th August 2024 9:30am - 1:30pm 7th - 21st September 2024 9:30am - 1:30pm Costs £180.00 per person (inc. VAT) Please choose from one of the course dates above. Each course is 2 days. The dates above indicate the 2 days of the course.

Dreamweaver training course description Dreamweaver is a web authoring program that allows you to build professional quality websites. This course starts with a tour of Dreamweaver and customising your workspaces, moving onto HTML and CSS basics. Page layouts, templates and interactive pages are also covered. The final session covers how to use Dreamweaver as a HTML editor. Hands on session follow all the major theory chapters. What will you learn Use Dreamweaver to create websites. Customise Dreamweaver. Use templates. Add interactivity to web pages. Use Dreamweaver to edit HTML code. Dreamweaver training course details Who will benefit: Anyone wishing to create or edit websites. Prerequisites: None. Duration 3 days Dreamweaver training course contents Getting started Installing the programme, Updating to the latest version,, Online content, On first launch, Choosing the program colour theme, Setting up the workspace, Defining a Dreamweaver site, Checking for updates, Additional resources. Customizing your workspace Touring the workspace, Using the start screen, Exploring new feature guides, Setting interface preferences, Switching and splitting views, Selecting a workspace layout, Personalising Dreamweaver, Working with extract, Creating custom keyboard shortcuts, Using the Property inspector, Using the Related Files interface, Using tag selectors, Using the CSS Designer, Using the Visual Media Query (VMQ) interface, Using the DOM viewer, Using Element dialogs, displays and inspectors, Setting up version control in Dreamweaver, Exploring experimenting and learning. HTML Basics What is HTML? Where did HTML begin? Frequently used HTML elements, What's new in HTML5. CSS Basics What is CSS? HTML vs. CSS formatting, HTML defaults, CSS box model, Applying CSS styling, Multiples, classes and ids. Web design basics Developing a new website, Scenario, Working with thumbnails and wireframes, Creating a page layout Evaluating page design options, Working with predefined layouts, Styling an existing layout, Styling elements using the Extract panel, Extracting text from a Photoshop mockup, Troubleshooting CSS styling, Extracting text styling from a Photoshop mockup, Creating a gradient background using Extract, Extracting image assets from a mockup, Adding CSS background effects in code, Finishing up the layout. Working with templates Creating a template from an existing layout, Inserting editable regions, Inserting editable regions, Inserting HTML entities, Inserting metadata, Validating HTML code, Producing child pages, Moving CSS styles to linked file, Updating a template. Working with text, lists and tables Previewing the completed file, Creating and styling text, Creating lists, Creating and styling tables, Spell-checking webpages, Finding and replacing text. Working with images Web image basics, Previewing completed files, Inserting an image, Controlling image positions with CSS classes, Working with the Insert panel, Using the Insert menu, Inserting non-web file types, Working with Photoshop Smart Objects, Copying and pasting images from Photoshop, Inserting images by drag and drop, Optimizing images with the Property inspector. Working with navigation Hyperlinks, previewing the completed file, creating internal and external hyperlinks, setting up email links, Creating image-based links, Targeting page elements, Locking an element on the screen, Styling a navigation menu, Checking your page, Adding destination links. Adding interactivity Dreamweaver behaviours, Previewing the completed file, Working with Dreamweaver behaviours, Working with jQuery Accordion widgets, Inserting a jQuery Accordion widget, Styling a jQuery Accordion. Publishing to the web Defining a remote site, Cloaking folders and files, Wrapping things up, Putting your site online, Synchronizing local and remote sites. Working with code Creating HTML code, multicursor support, commenting your code, Working with CSS preprocessors, Selecting code, Collapsing code, Expanding code, Accessing Split code view, Previewing assets in Code View.

SIP training course description A hands on course covering IP telephony with SIP. The course starts with a brief review of knowledge students should already possess including RTP and RTCP. The main focus is on SIP though, progressing from what SIP is through SIP signalling, call processing and architectures, moving onto more advanced issues including security, multimedia, and interoperability. Hands-on practicals follow each major theory session. What will you learn Explain how SIP works. Analyse SIP packets. Deploy SIP IP telephony solutions. Integrate SIP with other telephony solutions. SIP training course details Who will benefit: Technical staff working with SIP. Prerequisites: Definitive VoIP for engineers Duration 3 days SIP training course contents VoIP review What is VoIP? Brief review of IP, Brief review of telephones and voice. RTP, RTCP, mixers and translators. Hands on Analysing RTP packets. What is SIP? Why SIP? SIP history, SIP standards, SIP capabilities, key services, how SIP works, and a basic SIP call. Hands on Peer to peer SIP. SIP messages SIP sessions, SIP flows, Message structure, INVITE, ACK, BYE, CANCEL, OPTIONS, REGISTER. Extension methods. Response codes. SIP call flows. Hands on Analysing SIP packets. SIP architectures UA client, UA server, Proxy servers, Redirect servers, registrars. SIP phones, gateways, application servers, and other products. Stateful and stateless servers. Various call scenarios. Hands on SIP proxies. SIP addressing URLs, SIP addresses, registration, Location and Directory servers. Address tracking. Hands on SIP and DNS. Supplementary services SIP signalling, signalling compression, Call hold, Call forwarding, Home and away scenarios, transfers, conferences, call control. Hands on Analysing SIP supplementary services. SDP What is SDP? Multimedia, multimedia session announcement, invitation and others. Relationship with SIP. Hands on Video conferencing with SIP. SIP security Access control, Authentication, encryption, firewalls. Hands on SIP authentication. Interoperability Inter working with PSTN, ISUP to SIP mapping, SIP and 3G, SIP-T, SIP and SIGTRAN. SIP and H323. Hands on SIP and gateways. SIP mobility Terminal mobility, service mobility, personal mobility, Mobile IP, SIP signalling flows in 3G.

DNS training course description This three-day hands on DNS training course studies both the UNIX BIND and the Microsoft (MS DNS) implementations. The course starts with the big picture of how DNS works, then client configuration. Primary and secondary servers are then configured, progressing to DDNS, subdomains and security issues. Hands on sessions follow all sections ensuring that troubleshooting techniques are used throughout the course. Students choose whether to use Windows or UNIX for the hands on sessions. What will you learn Describe the architecture of DNS. Explain how DNS works. Install, configure, maintain and troubleshoot DNS DNS training course details Who will benefit: Technical staff wanting to learn DNS including: Network personnel System administrators. Prerequisites: UNIX Fundamentals (or Windows knowledge). TCP/IP foundation for engineers. Duration 3 days DNS training course contents What is DNS? Hostnames, Name resolution, host files, host file problems, What is DNS? The DNS namespace, TLDs, gTLDs, registering domains, Nameservers, how DNS works. Hands on Testing DNS servers on the Internet. DNS clients Ways to use DNS, dynamic and static configuration, multiple nameservers, domain name, searchlist, resolution issues, testing the configuration. Hands on Client configuration. DNS server software Implementations, Microsoft, BIND, daemons and services, installation, starting and stopping servers. Hands on Setting up a DNS server. DNS zone files What is a zone, Zone file overview, Forward zones, Reverse zones, Resource records, A records, PTR, CNAME, Root hints, local zone file. BIND and Microsoft configuration. Hands on Server configuration files. NS and applications MX records, Mail server load balancing, SPF, SRV records, VoIP and SRV, Microsoft and SRV, NAPTR. Hands on Testing records with dig and nslookup. DNS slaves and other servers DNS server types, Server resilience, Slaves, Zone transfers, SOA records, Serial numbers, recommendations, polling based zone transfers, NOTIFY, AD integration, DNS caching, Negative caching, TTL, Caching only servers. Hands on Masters, slaves and zone transfers. The DNS protocol The DNS stack, DNS port numbers, DNS queries, The DNS header, header section format, question format, other section format. Hands on Troubleshooting DNS with Wireshark. Dynamic DNS DHCP, DDNS, IXFR, WINS integration. Hands on Dynamic DNS. Subdomains Root servers, root server selection, Authority, delegation, NS records, subdomain with and without delegation, reverse delegation. Hands on Delegation, setting up a subdomain server. DNS security Restricting queries, DNS and firewalls, Split DNS, forwarders, internal root servers, the use of proxy servers, DNSSEC, TSIG. Hands on Hardening a DNS server. DNS and IPv6 What is IPv6, IPv6 addressing, IPv6 DNS issues, AAAA, IPv6 reverse delegation. Troubleshooting DNS Problem solving, DNS troubleshooting, Zone file checking, Some common errors, Log files, tools, nslookup, dig, host, DNS design, performance, load balancing. Hands on Putting it all together. Summary Useful books, Internet sites, RFCs. Appendix: ENUM What is ENUM, How ENUM works, NAPTR.

Total QoS training course description An advanced technical hands on course focusing on Quality of Service issues in IP networks. What will you learn Explain the difference between Integrated services and differentiated services. Explain how DiffServ works. Explain how RSVP works. Design networks supporting QoS. Total QoS training course details Who will benefit: Network administrators. Network operators. Prerequisites: TCP/IP Foundation for engineers Duration 3 days Total QoS training course contents What is QoS QoS and CoS, throwing bandwidth at the problem, Best effort services, Differentiated services, Integrated services, guarantees, the need for QoS, IETF working groups. Application issues Video, Voice, other applications, Jitter, delay, packet loss. Flows, per flow and per aggregate QoS, Stateful vs. stateless QoS, applications vs. network QoS. 'Traditional' IP QoS The TOS field and precedence, the obsolete OSPF use of the TOS field, TCP congestion avoidance. Queuing Where to use queuing, FIFO, Priority queuing, Custom queuing, Weighted Fair Queuing, CBWFQ, PQWFQ, LLQ, RED and WRED. DiffServ Architecture, DSCP, CU, packet classification and marking, meters and conditioners, Bandwidth brokers and COPS, Per Hop Behaviours, best effort PHB, Assured Forwarding PHB, Expedited forwarding PHB, Network Based Application Recognition (NBAR). Layer 2 issues Fragmentation and interleaving, compression (codecs, MPEG formats, header compression…), 802.1p, Subnet bandwidth management, Bandwidth allocators and requestor modules, the use of MPLS, traffic engineering, traffic shaping. RSVP What is RSVP? architectures, paths, path messages, reservations, traffic specifications, tear downs, guaranteed and controlled load, token buckets, Call Admission Control in voice networks, gatekeepers. Other issues Policy based routing, the Resource Allocation Protocol, QoS management tools, baselining networks, design issues, QoS in IPv6, QoS and multicasts.

MPLS training course description A hands-on introduction to MPLS covering the basics of what MPLS is and how to configure it, through to more advanced concepts such as MPLS VPNs and traffic engineering with MPLS. What will you learn Describe MPLS Explain how MPLS works Describe the interaction between OSPF/IS-IS/BGP and MPLS Describe MPLS traffic engineering MPLS training course details Who will benefit: Anyone working with MPLS. Prerequisites: IP Routing BGP Duration 3 days MPLS training course contents What is MPLS? What does MPLS stand for? What is MPLS? Core MPLS, MPLS and the 7 layer model, MPLS is a protocol, MPLS is a standard, MPLS runs on routers, MPLS history, Why MPLS? For service providers, For enterprises. MPLS Architecture Label Switch Routers, two types of LSR, PE and P router roles, FEC, swapping labels, MPLS packet format, Loops, TTL control. Hands on: Building the base network. Enabling MPLS. Simple testing and troubleshooting of MPLS. Label distribution Label review, label switch path, label distribution methods, piggybacking, Label distribution Protocols, LDP, LDP operation, LDP packets, discovery messages, session messages, advertisement messages, notification message, Label Information Base, routing tables, the LFIB, MPLS forwarding, penultimate hop popping, handling labels, LSP control modes, when to distribute labels, how long to keep labels, aggregation, label merging. Hands on: LDP traffic analysis. MPLS TE and QoS What is MPLS TE? Why TE? TE versus shorted path, how MPLS TE works, CR-LDP, OSPF-TE, IS-IS-TE, TE with BGP, RSVP-TE, MPLS Fast reroute, MPLS QoS. Hands on: Enabling MPLS-TE. BFD BFD, hello the BFD protocol. MPLS VPN What is a VPN? MPLS VPN types, MPLS VPN comparison, MPLS L3 VPN, VRFs, MBGP, MPLS VPN architecture, VRF RD, VRF RT, the label stack, L2 VPNs, VPWS, AToM, VPLS. Hands on: MPLS L3 VPN setup, troubleshooting.