2012 Courses in Cardiff delivered Live Online

Duration 4 Days 24 CPD hours This course is intended for Technical decision makers Network architects Data center systems engineers Field engineers Overview After taking this course, you should be able to: Discover and describe the Cisco Multilayer Director Switch (MDS) platform of multilayer switches and directors Provision Cisco MDS Switches Describe key product features of the MDS platform Describe and implement automation an Cisco MDS Switches Configure and implement the Cisco MDS switches and platform features Resolve issues and troubleshoot FC domains, zones and zone merges, and switch boot and firmware upgrades The Configuring Cisco MDS 9000 Series Switches (DCMDS) v3.6 course teaches you to implement, manage, and troubleshoot Cisco© MDS 9000 Series Switches to build highly available, scalable storage networks. Through expert instruction and extensive hands-on practice, you will learn how to deploy and utilize capabilities such as Virtual Storage Area Networks (VSANs), Role-Based Access Control (RBAC), N-Port Virtualization (NPV) fabric security, zoning, automation with NX-API, Slow Drain Analysis, SAN analytics, Fibre Channel over TCP/IP (FCIP) tunnels, and more. You will learn how to configure and implement platform features and learn troubleshooting techniques pertaining to Fibre Channel (FC) domains, firmware upgrades, zones, and zone mergers.This course helps you prepare to take the 300-625 Implementing Cisco Storage Area Networking (DCSAN) exam, which leads to CCNP Data Center and the Certified Specialist - Data Center SAN Implementation certifications. Course Outline Describing Cisco MDS Platform Provisioning Cisco MDS Switches Building the Fibre Channel Fabric with Cisco MDS Switches Automating Cisco MDS Fabric Monitoring and Reporting Cisco MDS Features Troubleshooting Common Cisco MDS Issues

Duration 3 Days 18 CPD hours There are good reasons Adobe Premiere Pro is such a popular post-production video editing software application. It excels for a wide variety of uses; tapeless and DSLR footage; cross-platforms, open workflows for easy collaboration, powerful metadata features for greater editing and production efficiency, plus real-time 3D editing and Virtual Reality. This four-day course is ideal for beginners, as well as Final Cut Pro and Avid editors - or for anyone who is involved in a content creation environment. Adobe Premiere Interface Performing Nonlinear Editing in Premiere Pro Looking at the Standard Digital Video Workflow Enhancing the Workflow with Premiere Pro Expanding the Workflow Incorporating other Components into the Editing Workflow Adobe Creative Cloud Video Workflow Touring the Premiere Pro Workspace Looking at the Workspace Layout Customizing the Workspace Introducing Preferences Keyboard Shortcuts Moving, Backing up, and Syncing User Settings Setting up a Project Setting up a Sequence Setting up the Timeline Importing Media Importing Assets Working with ingest Options and Proxy Media Working with the Media Browser Importing Images Using Adobe Stock Customizing the Media Cache Recording a Voice-over Organizing Media Project Panel Working with Bins Monitoring Footage Modifying Clips Mastering the Essentials of Video Editing Using the Source Monitor Navigating the Timeline Essential Editing Commands Working with Clips and Markers Using Program Monitor Controls Setting the Playback Resolution Playing back VR Video Using Markers Using Sync Lock and Track Lock Finding Gaps in the Timeline Selecting Clips Moving Clips Extracting and Deleting Segments Adding Transitions Understanding Transitions Edit points and Handles Adding Video Transitions Using A/B mode to Fine-tune a Transition Adding Audio Transitions Performing Advanced Editing Techniques Performing Three or Four-point Editing Changing Playback Speed Replacing Clips and Footage Nesting Sequences Performing Regular Trimming Performing Advanced Trimming Trimming in the Program Monitor Putting Clips in Motion Adjusting the Motion Effect Changing Clip Position, Size, and Rotation Working with Keyframe Interpolation Using other Motion-related Effects Multi-camera Editing Following the Multi-camera Process Creating a Multi-camera Sequence Switching Multiple Cameras Finalizing Multi-camera Editing Editing and Mixing Audio Setting up the Interface to Work with Audio Examining Audio Characteristics Creating a Voice-over Scratch Track Adjusting Audio Volume Normalizing Audio Creating a Split Edit Adjusting Audio Levels for a Clip Sweetening Sound Sweetening Sound with Audio Effects Adjusting EQ Cleaning up Noisy Audio Fading Audio with Essential Sounds Adding Video Effects Working with Effects Master Clip Effects Masking and Tracking Visual Effects Keyframing Effects Effect Presets Frequently Used Effects Improving Clips with Color Correction and Grading Following a Color-oriented Workflow An overview of Color-oriented Effects Fixing Exposure Problems Fixing Color Balance Using Special Color Effects Creating a Look Exploring Compositing Techniques Understanding an Alpha Channel Making Compositing Part of Your Projects Working with the Opacity Effect Working with Alpha-channel Transparencies Color Keying a Green Screen Shot Using Mattes Creating Titles An Overview of Shapes & Type Loading in Graphics Using the Essentials Graphic Panel Browsing Templates Saving Templates Mastering Video Typography Essentials Creating Titles Stylizing Text Making Text Roll and Crawl Introducing Captions Managing Your Projects Using the File menu Using the Project Manager Performing the Final Project Management Steps Importing Projects or Sequences Managing Collaboration Using the Libraries Panel Managing Your Hard Drives Exporting Frames, Clips, and Sequences Overview of Export Options Exporting Single Frames Exporting a Master Copy Working with Adobe Media Encoder Uploading to Social Media Exchanging with Other Editing Applications Additional course details: Nexus Humans Adobe Premiere Pro training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Adobe Premiere Pro course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Data Warehouse Administrator Database Administrators Support Engineer Technical Administrator Technical Consultant Overview Use Oracle Flashback Technologies to recover from human error Use Recovery Manager (RMAN) to create backups and perform recovery operations Use the Data Recovery Advisor to diagnose and repair failures Plan effective backup and recovery procedures Describe the Oracle Database architecture components related to backup and recovery operations Perform an encrypted database backup and restore Perform tablespace point-in-time recovery Configure the database for recoverability Describe Cloud Tooling for Backup and Recovery Describe Oracle Database backup methods and recovery operations that can be used to resolve database failure In this Oracle Database 12c R2: Backup and Recovery Workshop, students learn how to perform backup and recovery based on the related Oracle Database architecture components. Various backup, failure, restore, and recovery scenarios are provided so that students learn to evaluate their own recovery requirements and develop an appropriate strategy for backup and recovery procedures. This course includes an interactive workshop, with scenarios that provide participants with opportunities to diagnose and recover from several failure situations. Introduction Curriculum Context Assess your recovery requirements Categories of failures Oracle backup and recovery solutions Oracle Maximum Availability Architecture Oracle Secure Backup Benefits of using Oracle Data Guard Basic Workshop Architecture Getting Started Core Concepts of the Oracle Database, critical for Backup and Recovery Oracle DBA Tools for Backup and Recovery Connecting to Oracle Recovery Manager (RMAN) Configuring for Recoverablility RMAN commands Configuring and managing persistent settings Using the Fast Recovery Area (FRA) Control File Redo Log File Archiving Logs Using the RMAN Recovery Catalog Creating and Configuring the Recovery Catalog Managing Target Database Records in the Recovery Catalog Using RMAN Stored Scripts Maintaining and Protecting the Recovery Catalog Virtual Private Catalogs Backup Strategies and Terminology Backup Solutions Overview and Terminology Balancing Backup and Restore Requirements Backing Up Read-Only Tablespaces Data Warehouse Backup and Recovery: Best Practices Additional Backup Terminology Performing Backups RMAN Backup Types Incrementally Updated Backups Fast Incremental Backup Block Change Tracking Oracle-Suggested Backup Reporting on Backups Managing Backups Improving Your Backups Compressing Backups Using a Media Manager Backup and Restore for Very Large Files Creating RMAN Multi-section Backups, Proxy Copies, Duplexed Backup Sets and Backups of Backup Sets Creating and Managing Archival Backups Backing Up Recovery Files Backing Up the Control File to a Trace File Cataloging Additional Backup Files Using RMAN-Encrypted Backups Creating RMAN-Encrypted Backups Using Transparent-Mode Encryption Using Password-Mode Encryption Using Dual-Mode Encryption Diagnosing Failures Reducing Problem Diagnosis Time Automatic Diagnostic Repository Data Recovery Advisor Handling Block Corruption Restore and Recovery Concepts Restoring and Recovering Instance Failure and Instance/Crash Recovery Media Failure Complete Recovery (Overview) Point-in-Time Recovery (Overview) Recovery with the RESETLOGS Option Performing Recovery, Part I RMAN Recovery in NOARCHIVELOG Mode Performing Complete Recovery (of critical and noncritical data files) Restoring ASM Disk Groups Recovery with Image Files Performing Point-in-Time (PITR) or Incomplete Recovery Performing Recovery, Part II Recovery of Server Parameter File, Control File (One and All) Redo Log File Loss and Recovery Password Authentication File Re-creation Index, Read-Only Tablespace, and Temp file Recovery Restoring the Database to a New Host Disaster Recovery Restoring RMAN Encrypted Backups RMAN and Oracle Secure Backup Oracle Secure Backup Overview and Interface Options RMAN and OSB: Overview and Basic Process Flow Starting with Oracle Secure Backup Configuring Oracle Secure Backup for RMAN RMAN Backup and Restore Operations Oracle Secure Backup Jobs Displaying OSB log files and transcripts for RMAN activities Using Flashback Technologies Flashback Technology: Overview and Setup Using Flashback Technology to Query Data Flashback Table Flashback Transaction (Query and Back out) Flashback Drop and the Recycle Bin Flashback Data Archive Using Flashback Database Flashback Database Architecture Configuring Flashback Database Performing Flashback Database Best Practices for Flashback Database Transporting Data Transporting Data Across Platforms Transporting Data with Backup Sets Database Transport: Using Data Files Performing Point-in-Time Recovery When to use TSPITR TSPITR Architecture Performing RMAN TS Point-in-time Recovery Recovering Tables from Backups Duplicating a Database Using a Duplicate Database Duplicating Database with 'push' and 'pull' techniques Choosing Database Duplication Techniques Creating a Backup-up Based Duplicate Database Understanding the RMAN Duplication Operation RMAN Troubleshooting and Tuning Interpreting RMAN Message Output Tuning Principles Diagnosing Performance Bottlenecks RMAN Multiplexing Restore and Recovery Performance Best Practices Cloud Tooling for Backup and Recovery Backup Destinations Customize Backup Configuration On-Demand Backup and Recovery Oracle Backup Cloud Service Installing the Backup Module Backup and Recovery Workshop Workshop Structure and Approach Business Requirements for Database Availability and Procedures Diagnosing the Failures

Duration 3 Days 18 CPD hours This course is intended for This course is geared for anyone needing to interface with an Oracle database such as end users, business analysts, application developers and database administrators / DBAs. Overview Working within in a hands-on learning environment, guided by our expert team, attendees will develop a practical approach to Oracle Database Technology. Throughout the course participants will explore: Using PL/SQL programming language for database applications and development incorporating PL/SQL modules within the application architecture from the initial design and planning phase The essentials of building executable PL/SQL program units Each of the major segments of a working program and how these interact with each other during program execution Important error or exception handling capabilities of the language. How database-resident program units can be used as part of the overall database application architecture Applying these new skills to the development of PL/SQL packages. Advanced database programming capabilities and benefits How database triggers can be used as part of an advanced database application design Oracle 19c PL/SQL Fundamentals is a three-day, hands-on course that introduces Oracle database programming using the PL/SQL programming language. Throughout the course students will explore the core syntax, structure and features of the language. This course will also lay the foundation for the entire Oracle PL/SQL programming series, allowing one to progress from introductory topics to advanced application design and programming and finally onto writing complex high-performance applications. The course also explores applying the newly learned skills to the development of database applications. Participants will learn how to use database-resident stored program units such as procedures, functions, packages and database triggers. Students will also learn about the latest features in Oracle 19c. Selection & Setup of the Database Interface Considering Available Tools Selecting the Appropriate Tool Oracle Net Database Connections Oracle PAAS Database Connections Setup SQL Developer Setup SQL *Plus Setup JDeveloper About BIND and Substitution Variables Using SQL Developer Using SQL *Plus Choosing a Database Programming Language What is Database Programming PL/SQL Programming PL/SQL Performance Advantages Integration with Other Languages PL/SQL Language Essentials PL/SQL Program Structure Language Syntax Rules Embedding SQL Writing Readable Code Generating Readable Code Generating Database Output SQL * Plus Input of Program Block DECLARE Section About the Declare Section Declare Primitive Types Declaration Options Not Null Constant Data Dictionary Integration % Type Declare Simple User-Defined Types Type ? Table Type ? Record Extended User Defined Types BEGIN Section About the Begin Section Manipulating Program Data Logic Control & Braching GOTO LOOP IF-THEN-ELSE CASE EXCEPTION Section About the Exception Section Isolating the Specific Exception Pragma Exception_INIT SQLCODE &SQLERRM Example SQL%ROWCOUNT & Select ? Into Beyond the Basics : Explicit Cursors About Explicit Cursors Extend Cursor Techniques For Update of Clause Where Current of Clause Using for ? Loop Cursors Introduction Database Resident Programming Units About Database ? Resident Programs Physical Storage & Execution Types of Stored Program Units Stored Program Unit Advantages Modular Design Principles Creating Stored Procedures and Functions Stored Procedures & Functions Create Procedure / Create Function Creating Procedures & Functions Raise_Salary() Procedure Salary_Valid() function The Parameter Specification Default Clause System & Object Privileges Using the Development Tools Executing Stored Procedures and Functions Calling Procedures & Functions Unit Testing with Execute Anonymous Block Unit Testing Specifying a Parameter Notation SQL Worksheet Unit Testing Calling Functions from SQL Maintaining Stored Programming Units Recompiling Programs Mass Recompilation Using UTL_RECOMP() Dropping Procedures & Functions Drop Procedures & Functions Drop Procedure / Function Data Dictionary Metadata Using USER_OBJECTS Using USER_SOURCE Using USER_ERRORS Using USER_OBJECT_SIZE Using USER_DEPENDENCIES Managing Dependencies Dependency Internals Tracking Dependencies The Dependency Tracking Utility SQL Developer Dependency Info Dependency Strategy Checklists Creating & Maintaining About Packages Creating Packages Maintaining Packages Performance Considerations Advanced Package Capabilities Definer & Invoker Rights White Lists & Accessible By Persistent Global Objects Defining Initilization Logic Object Orientation Support Advanced Cursor Techniques Using Cursor Variables Using SYS_REFCURSOR Using Cursor Expressions Using System Supplied Packages DBMS_OUTPUT() UTL_FILE() FOPEN() Example Database Trigger Concepts About Database Triggers DML Event Trigger Sub-Types Database Trigger Scenario Trigger Exhaustion Mechanisms Trigger within SQL Worksheet Creating Database Triggers Statement Level Triggers Using Raise Application_Error() Row-Level Triggers Examples of Triggers Employee_Salary_Check Example Employee_Journal Example Budget_Event Example Instead of Triggers Triggers within and Application Maintaining Database Triggers Call Syntax Trigger Maintenance Tasks Show Errors Trigger Drop Trigger Alter Trigger Multiple Triggers for a Table Handling Mutating Table Issues Implementing System Event Triggers What are System Event Triggers Defining the Scope Available System Events System Event Attributes

Duration 5 Days 30 CPD hours This course is intended for Anyone who plans to work with Kubernetes at any level or tier of involvement Any company or individual who wants to advance their knowledge of the cloud environment Application Developers Operations Developers IT Directors/Managers Overview All topics required by the CKAD exam, including: Deploy applications to a Kubernetes cluster Pods, ReplicaSets, Deployments, DaemonSets Self-healing and observable applications Multi-container Pod Design Application configuration via Configmaps, Secrets Administrate cluster use for your team A systematic understanding of Kubernetes architecture Troubleshooting and debugging tools Kubernetes networking and services Kubernetes is a Cloud Orchestration Platform providing reliability, replication, and stability while maximizing resource utilization for applications and services. By the conclusion of this hands-on training, you will go back to work with all necessary commands and practical skills to empower your team to succeed, as well as gain knowledge of important concepts like Kubernetes architecture and container orchestration. We prioritize covering all objectives and concepts necessary for passing the Certified Kubernetes Application Developer (CKAD) exam. You will command and configure a high availability Kubernetes environment (and later, build your own!) capable of demonstrating all ?K8s'' features discussed and demonstrated in this course. Your week of intensive, hands-on training will conclude with a mock CKAD exam that matches the real thing. Kubernetes Architecture Components Understand API deprecations Containers Define, build and modify container images Pods Master Services Node Services K8s Services YAML Essentials Creating a K8s Cluster kubectl Commands Kubernetes Resources Kubernetes Namespace Kubernetes Contexts Pods What is a Pod? Create, List, Delete Pods How to Access Running Pods Kubernetes Resources Managing Cloud Resource Consumption Multi-Container Pod Design Security Contexts Init Containers Understand multi-container Pod design patterns (e.g. sidecar, init and others) Pod Wellness Tracking Networking Packet Forwarding ClusterIP and NodePort Services Provide and troubleshoot access to applications via services Ingress Controllers Use Ingress rules to expose applications NetworkPolicy resource Demonstrate basic understanding of NetworkPolicies Network Plugins Defining the Service Mesh Service mesh configuration examples ReplicaSets Services ReplicaSet Function Deploying ReplicaSets Deployments Deployment Object Updating/Rolling Back Deployments Understand Deployments and how to perform rolling updates Deployment Strategies Use Kubernetes primitives to implement common deployment strategies (e.g. blue/green or canary) Scaling ReplicaSets Autoscaling Labels and Annotations Labels Annotations Node Taints and Tolerations Jobs The K8s Job and CronJob Understand Jobs and CronJobs Immediate vs. scheduled internal use Application Configuration Understanding and defining resource requirements, limits and quotas Config Maps Create & consume Secrets Patching Custom Resource Definition Discover and use resources that extend Kubernetes (CRD) Managing ConfigMaps and Secrets as Volumes Storage Static and dynamic persistent volumes via StorageClass K8s volume configuration Utilize persistent and ephemeral volumes Adding persistent storage to containers via persistent volume claims Introduction to Helm Helm Introduction Charts Use the Helm package manager to deploy existing packages Application Security Understand authentication, authorization and admission control Understand ServiceAccounts Understand SecurityContexts Application Observability and Maintenance Use provided tools to monitor Kubernetes applications How to Troubleshoot Kubernetes Basic and Advanced Logging Techniques Utilize container logs Accessing containers with Port-Forward Debugging in Kubernetes Hands on Labs: Define, build and modify container images Deploy Kubernetes using Ansible Isolating Resources with Kubernetes Namespaces Cluster Access with Kubernetes Context Listing Resources with kubectl get Examining Resources with kubectl describe Create and Configure Basic Pods Debugging via kubectl port-forward Imperative vs. Declarative Resource Creation Performing Commands inside a Pod Understanding Labels and Selectors Insert an Annotation Create and Configure a ReplicaSet Writing a Deployment Manifest Perform rolling updates and rollbacks with Deployments Horizontal Scaling with kubectl scale Implement probes and health checks Understanding and defining resource requirements, limits and quotas Understand Jobs and CronJobs Best Practices for Container Customization Persistent Configuration with ConfigMaps Create and Consume Secrets Understand the Init container multi-container Pod design pattern Using PersistentVolumeClaims for Storage Dynamically Provision PersistentVolumes with NFS Deploy a NetworkPolicy Provide and troubleshoot access to applications via services Use Ingress rules to expose applications Understand the Sidecar multi-container Pod design pattern Setting up a single tier service mesh Tainted Nodes and Tolerations Use the Helm package manager to deploy existing packages A Completed Project Install Jenkins Using Helm and Run a Demo Job Custom Resource Definitions (CRDs) Patching Understanding Security Contexts for Cluster Access Control Utilize container logs Advanced Logging Techniques Troubleshooting Calicoctl Deploy a Kubernetes Cluster using Kubeadm Monitoring Applications in Kubernetes Resource-Based Autoscaling Create ServiceAccounts for use with the Kubernetes Dashboard Saving Your Progress With GitHub CKAD Practice Drill Alta Kubernetes Course Specific Updates Sourcing Secrets from HashiCorp Vault Example CKAD Test Questions

Microsoft Excel training | Excel Courses for Accountants: Excel Courses Overview Microsoft Excel is the world's most popular spreadsheet program, learning how to use the software with Osborne Training shows that you've taken one of the best Excel training courses available. Comprehensive excel courses come with up to date material to practice at home and during your class. Excel courses for accountants This course is a highly recognised excel course for accountants. We will also provide a step by step manual of all the tricks you can do using Excel spreadsheets to gain better management reporting and budgeting skills. It is a fundamental program for professional Accountants. Excel spreadsheets are the most powerful tool, extensively used for reporting and analysis. Having advanced skills in excel can excel your career and help you to stand ahead of the competitive job market. Advanced skills in Excel is a must for any potential professional accountants and who are already running a practice or considering opening a practice. Certificate of Attendance Excel Course Content Creating worksheets, formatting text Simple and complex formulas Handling rows and columns Average, max and min functions and using charts. Use of IF Formula Summing Techniques Cell References Formula Linking Tables and Bordering Look up References (Vlookup, Hlookup, etc) Data Validation Conditional Formatting Date & Time Formulas Charts & Graphs Protection & Security Creating Pivot Table Pivot Table Analysis

Duration 5 Days 30 CPD hours This course is intended for This intermediate course is appropriate for experienced UNIX system administrators who want to support AIX running on POWER processor based systems in a mult-iuser POWER (System p) partitioned environment. Overview At course completion, you will be able to:- Install the AIX operating system, filesets, and RedHat Package Manager (RPM) packages - Perform system startup and shutdown - Discuss and use system management tools such as System Management Interface Tool (SMIT) and IBM systems director console for AIX - Manage physical and logical devices - Discuss the purpose of the logical volume manager - Perform logical volume and file system management - Perform and restore system backups - Use the AIX error log as a tool in problem determination - Configure TCP/IP networking Students will learn to install, customize and administer the AIX operating system in a multi-user POWER (System p) partitioned environment. Introduction to AIX and IBM Power systems AIX system management tools AIX software installation and maintenance System configuration and devices TCP/IP networking System startup and shutdown Basics of configuring logical partitions AIX installation Working with the Logical Volume Manager File systems administration The Object Data Manager LVM metadata Disk management procedures Backup and restore Error monitoring System initialization - I System initialization - II (00:35) Exercise 17 (00:25) Unit 18: The AIX system dump facility (00:15) Exercise 18 Advanced install techniques Alternate disk installation Alternate disk - part 1 (pre-clone) Using multibos Alternate disk - part 2 (post-clone) multibos Appendix A: Survey of additional AIX facilities

Duration 5 Days 30 CPD hours This course is intended for This course is designed for EDI End Users, Connect: End Users, Web Developers, as well as System Administrators. Overview After completing this course, students should be able to: Run a business process. Create a business process using the Graphical Process Modeler. Explain how to create a service configuration. Explain how to track an executable business process. Discuss the basics of Sterling B2B Integrator. This course provides students with a detailed examination of Sterling B2B Integrator, which provides end-to-end enterprise integration server for dynamic real-time and near-real time business collaboration and commerce automation.This course teaches students techniques, tools and recommended practices that can be used to run a business process, create a business process using the Graphical Process Modeler, explain how to create a service configuration, explain how to track an executable business process, and discuss the basics of Sterling B2B Integrator through a combination of lecture and hands-on labs. About IBM Sterling B2B Integrator Exercise. About Sterling B2B Integrator Basic BPML Concepts Exercise. Basic BPML Concepts XPath Basics Exercise. XPath Basics Graphical Process Modeler (GPM) Exercise. Graphical Process Modeler (GPM) Using the GPM Exercise. Using the GPM Troubleshooting a Business Process Exercise. Troubleshooting a Business Process Introduction to Service Management Exercise. Introduction to Service Management Case Study Sterling B2B Integrator Mapping Exercise. Sterling B2B Integrator Mapping Typing Map Exercise. Typing Map Tracking System Health Exercise. Tracking System Health Best Practices Exercise. Best Practices Case Study Course Wrap Up

Duration 1 Days 6 CPD hours We?ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. 1 - Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives 2 - Verbal Communication Skills Listening and Hearing: They Aren?t the Same Thing Asking Questions Communicating with Power 3 - Non-Verbal Communication Skills Body Language The Signals You Send to Others It?s Not What You Say, It?s How You Say It 4 - Making Small Talk and Moving Beyond The Four Levels of Conversation 5 - Moving the Conversation Along Asking for Examples Using Repetition Using Summary Questions Asking for Clarity and Completeness 6 - Remembering Names Creating a Powerful Introduction Using Mnemonics Uh-Oh?I?ve Forgotten Your Name 7 - Influencing Skills Seeing the Other Side Building a Bridge Giving In Without Giving Up 8 - Bringing People to Your Side A Dash of Emotion Plenty of Facts Bringing It All Together 9 - Sharing Your Opinion Using I-Messages Disagreeing Constructively Building Consensus 10 - Negotiation Basics Preparation Opening Bargaining Closing 11 - Making An Impact Creating a Powerful First Impression Assessing a Situation Being Zealous without Being Offensive 12 - Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations

This programme provides an intensive, two-day overview of the key elements of operations management, including an array of practical tips and tools to help managers be more proactive and effective in the operations management environment - whether that's in an industrial manufacturing context or in operational leadership in the service sectors. At the end of the programme, participants will: Understand the 6Cs approach to operations management Be able to apply a range of practical tools and techniques to improve their personal effectiveness towards being a more effective operations manager Be able to prepare an action plan for the critical first (or next) 100 days in their operational leadership role 1 Introduction What is Operations Management and where does it fit in? What makes a successful Operations Manager? Introducing the 6Cs of Operations Management 2 Context Link to business strategy Making a year plan Performance measurement 3 Controls Governance Reputational controls Costs and budgets Quality Operational 4 Customers Internal External Stakeholder management 5 Communication Planning Meetings Reporting Emails Notices Networking Walking the talk 6 Care People Safety, Health, Environment & Security Assets 7 Continuous improvement Process Product Proactivity Link to KPIs and Year Plan 8 Putting it all together Action planning for the first (or next) 100 days Conclusions