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Ensuring an efficient flow of goods and services between manufacturers and their skilled trade customer base.

Successful account management requires time and investment to achieve high levels of customer satisfaction and develop new business opportunities. Ensuring you are equipped with the right tools to approach every customer interaction in a structured way will help you have productive relationships with your clients. Whether you're new to account management or experienced in business development and looking to expand your skillset, understanding how you can maximise customer relationships will be key to your success. We have developed this programme to be practical, fun and interactive. Participants will have the opportunity to learn and practice a number of key skills that will see successful results, and are encouraged to bring real life examples to the course so that learning can be translated to real world scenarios. This course will help participants: Learn how to plan growth and increase revenue from existing accounts Develop skills to build and develop essential relationships to increase value and visibility Learn how best to create loyalty and customer satisfaction Identify how to set account targets and development plan for building contacts and cross-selling Develop persuasion and influencing skills to better define needs and develop opportunities Learn how to add value at all stages; plus gaining competitive advantage Develop an up-selling, cross-selling strategy 1 Performance metrics for account management Introduction to the PROFIT account management model Using practical tools to measure account performance and success Planning your account strategy - red flags and green lights 2 Relationships for account management How to build and manage key relationships Producing a 'relationship matrix' Developing a coach or advocate 3 Setting objectives for your account Developing an upselling cross-selling strategy Setting jointly agreed goals, objectives and business plans Planning session 4 Feedback and Retention - building loyal and satisfied customers How to monitor and track your customer's satisfaction Building a personalised satisfaction matrix Customer service review meetings 5 Influence Getting your message and strategy across to C-level contacts Being able to better develop a business partnership within an accountes 6 Teamwork and time management Working with others to achieve your account goals Managing and working with a virtual team Managing your time and accounts effectively 7 Gaining commitment and closing the sale Knowing when to close for commitment How to ask for commitment professionally and effectively Key negotiation skills around the closing process - getting to 'yes' Checklist of closing and negotiation skills Practice session

Duration 3 Days 18 CPD hours This course is intended for Report Authors Overview What is IBM Cognos Analytics ? Reporting Examine dimensionally modelled and dimensional data sources Examine personal data sources and data modules Examine List reports Aggregate measure/fact data Use shared dimensions to create multi-fact queries Add repeated information to reports Create crosstab reports Create complex crosstab reports Format, sort, and aggregate data in a crosstab report Create discontinuous crosstab reports Create Visualization reports Add business logic to reports using IBM Cognos Analytics ? Reporting Focus reports using filters Focus reports using prompts Augment reports using calculations Extend report functionality in IBM Cognos Analytics - Reporting Customize reports with conditional formatting Conditionally format one crosstab measure based on another Drill-through definitions Enhance the report layout Use additional report building techniques This offering provides Business and Professional Authors with an introduction to report building techniques using relational data models. Techniques to enhance, customize, and manage professional reports will be explored. Activities will illustrate and reinforce key concepts during this learning opportunity. What is IBM Cognos Analytics - Reporting? Create a simple list report Create a report from a dimensionally modeled relational data source Examine personal data sources and data modules Upload personal data Upload custom images Use navigation paths Create a report from a personal data source Examine list reports Group data in a list Format columns in a list Include headers and footers in a list Enhance a list report Aggregate measure/fact data Identify differences in aggregation Explore data aggregation Use shared dimensions to create multi-fact queries Create a multi-fact query in a list report Add repeated information to reports Create a mailing list report Create crosstab reports Add measures to a crosstab Data sources for a crosstab Create a simple crosstab report Create complex crosstab reports Add items as peers Create crosstab nodes and crosstab members Create a complex crosstab report Format, sort, and aggregate data in a crosstab Sort, format, and aggregate a crosstab report Create discontinuous crosstab reports Present unrelated items using a discontinuous crosstab Create a visualization report Create and format a visualization report Create a report that uses a Map visualization Show the same data graphically and numerically Focus reports using filters Apply filters to a report Apply a detail filter on fact data in a report Apply a summary filter to a report Focus reports using prompts Create a prompt by adding a parameter Add a value prompt to a report Add a Select & search prompt to a report Create a cascading prompt Augment reports using calculations Add calculations to a report Display prompt selections in the report title Customize reports with conditional formatting Create a multilingual report Highlight exceptional data and conditionally render a column Drill-through definitions Let users navigate to related data in IBM Cognos Analytics Enhance report layout Create a report structured on data items Create a condensed list report Use additional report building techniques Section a report and reuse objects within the same report Reuse layout components in a different report Explore options for reports that contain no data Additional course details: Nexus Humans B6158 IBM Cognos Analytics - Author Reports Fundamentals (v11.0.x) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the B6158 IBM Cognos Analytics - Author Reports Fundamentals (v11.0.x) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Discovery call to see how I can help.

As technology continues to develop and increasingly interact with our daily lives, so must our sales techniques to ensure we're leveraging advances in how people do business to our advantage. It is essential for all salespeople to understand how to navigate the various tools at our disposal and grow their skills and confidence to put them into action in order to build a solid business pipeline. We have developed this programme to be practical, fun and interactive, whilst ensuring that participants will learn how to utilise new technology to their advantage, self-generate new business leads and opportunities, gain additional business and referrals from existing contacts, and save time and effort using proven business development skills. This course will help participants: Understand the 'organized persistence' model of sales prospecting Develop skills in using video, online and social media to generate interest Understand how to write effective sales and outreach emails and using online tools Develop techniques for effectively managing telephone appointments Learn ways to use LinkedIn for connecting with customers and prospects Develop networking skills and learn how to source and develop referrals and professional introductions 1 Key principles of smart sales prospecting Set your sales prospecting goals and objectives Elevator pitch, core messages and your value proposition Targeting and segmenting your market 'Organised persistence' using your CRM effectively 2 Setting appointments by telephone - planning and preparation Why calling still works and the best times to call Creating a call prompt sheet: Opening a call and taking control Giving a reason to meet Key questions to ask Overcoming the cold calling blues 3 Setting appointments by telephone - advanced skills Giving a reason to meet and 'selling the appointment' Key questions to ask that will create interest and motivation to meet Voice tone, power words, phrasing, pausing, responding Getting past gatekeepers and getting through 4 Using LinkedIn for research and follow-up Why LinkedIn matters and how to use it Finding new contacts, connecting and Inmailing Short-cuts and advanced skills 5 Email strategies that work Using AIDA and other templates for sales emails Using personalized video emails to create interest Vertical targeting emails, with examples Building awareness with an email chain

This is a practical and immersive course for people managers which provides you with the skills, knowledge, and confidence to have effective conversations with staff about mental health and wellbeing.

Duration 2 Days 12 CPD hours This course is intended for This course is designed for professionals in a variety of job roles who are currently using desktop or web-based data management tools such as Microsoft Excel or SQL Server reporting services to perform numerical or general data analysis. They are responsible for connecting to cloud-based data sources, as well as shaping and combining data for the purpose of analysis. They are also looking for alternative ways to analyze business data, visualize insights, and share those insights with peers across the enterprise. This includes capturing and reporting on data to peers, executives, and clients. Overview In this course, you will analyze data with Microsoft Power BI. You will: Analyze data with self-service BI. Connect to data sources. Perform data cleaning, profiling, and shaping. Visualize data with Power BI. Enhance data analysis by adding and customizing visual elements. Model data with calculations. Create interactive visualizations. As technology progresses and becomes more interwoven with our businesses and lives, more data is collected about business and personal activities. This era of 'big data' is a direct result of the popularity and growth of cloud computing, which provides an abundance of computational power and storage, allowing organizations of all sorts to capture and store data. Leveraging that data effectively can provide timely insights and competitive advantages. Creating data-backed visualizations is key for data scientists, or any professional, to explore, analyze, and report insights and trends from data. Microsoft© Power BI© software is designed for this purpose. Power BI was built to connect to a wide range of data sources, and it enables users to quickly create visualizations of connected data to gain insights, show trends, and create reports. Power BI's data connection capabilities and visualization features go far beyond those that can be found in spreadsheets, enabling users to create compelling and interactive worksheets, dashboards, and stories that bring data to life and turn data into thoughtful action. Analyzing Data with Self-Service BI Topic A: Data Analysis and Visualization for Business Intelligence Topic B: Self-Service BI with Microsoft Power BI Connecting to Data Sources Topic A: Create Data Connections Topic B: Configure and Manage Data Relationships Topic C: Save Files in Power BI Performing Data Cleaning, Profiling, and Shaping Topic A: Clean, Transform, and Load Data with the Query Editor Topic B: Profile Data with the Query Editor Topic C: Shape Data with the Query Editor Topic D: Combine and Manage Data Rows Visualizing Data with Power BI Topic A: Create Visualizations in Power BI Topic B: Chart Data in Power BI Enhancing Data Analysis Topic A: Customize Visuals and Pages Topic B: Incorporate Tooltips Modeling Data with Calculations Topic A: Create Calculations with Data Analysis Expressions (DAX) Topic B: Create Calculated Measures and Conditional Columns Creating Interactive Visualizations Topic A: Create and Manage Data Hierarchies Topic B: Filter and Slice Reports Topic C: Create Dashboards Additional course details: Nexus Humans Microsoft Power BI: Data Analysis Practitioner (Second Edition) (v1.3) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Microsoft Power BI: Data Analysis Practitioner (Second Edition) (v1.3) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Certified NLP Training and Business Coaching

This is a quickstart Adobe Express Training course held online in Janury 2025. Ideal for business owners or freelancers looking to get to grips with social media design and designing for social media marketing.

Taking Your Book To School® Walkie-talkie Style! Access to me for a full day, 9–5, to move your book closer to school. So, you’ve written a children's book and now you’re trying to get it from your shelf to the classroom and into the hands of children … Now what? You know that schools are the gatekeepers of your target market: children and their families and you know that teachers and school visits should be on your radar. How do you get in, though?