254 Courses in Cardiff delivered Live Online

Encourage people to think about how they can improve their performance through asking questions and coaching effectively. Course overview Duration: 1 day (6.5 hours) This workshop is suitable for anyone who is in a first line manager position looking to develop their coaching skills. The focus of the workshop is on understanding how coaching supports other management techniques, how it develops people and their performance, and how best to use coaching with your team. Objectives By the end of the course you will be able to: Define what coaching is and how it differs from and complements other management techniques State the benefits that coaching has for team members, managers and the business Use the key skills of coaching Implement strategies to deal with resistance to coaching Give feedback effectively while coaching Practice your coaching skills with real-life situations ContentWhat is Coaching How does coaching differ from mentoring, training, counselling? Giving advice vs coaching – The Power of 3 How does coaching support performance? Coaching as a leadership style Benefits of Coaching What are the benefits of taking a coaching approach for Team membersManagersThe wider organisation Key Skills How to build rapport for a positive coaching relationship Effective listening – understanding and practising the different levels involved in active listening Smart questioning The power of observation – reflecting back what isn’t being said Practical application throughout The GROW model for Coaching Understanding how to use the GROW model Types of questions to use at each stage Demonstration and practice Resistance for Coaching and Strategies Why might people be resistant to coaching? The role of “experts”, self-talk and self-concept in our thinking Expanding comfort zones Contracting and ethics Feedback/Directive Coaching Directive vs Non-Directive Coaching How and when to give feedback when coaching A feedback model Practice Action Planning

£100 per hour Talk about your relationship or marriage, Dating or married to a narcissist, finding Mr or Mrs Right, single life, loneliness, cheating, better dating skills and relationship issues with your girlfriend or boyfriend, dating or getting to know someone new. Whatever the relationship problem talk to an M.D.D relationship coach. Relationship advice for singles and couples (promotional rate) https://relationshipsmdd.com/product/m-d-d-telephone-service/

2 weeks package Advice and support Dating coach guidance Discuss your situation social interaction training Suitable package for drama, arguments.trying to get to know someone Dating advice and relationship issues guidance 3 x 30 mins sessions per week Dating advice for singles https://relationshipsmdd.com/product/m-d-d-advice-and-support-package/

Online dating advice Whatsapp or online chat Talk through your issues Relationship advice or life coaching Your own personal coach 25 mins per day Insight gaining therapy Guidance Online dating training Worksheets and guidance emailed 7 days of coaching Dating advice for singles https://relationshipsmdd.com/product/online-dating-advice-package/

This is not a single course but a set of menu options from which you can 'pick and mix' to create a draft programme yourself, as a discussion document which we can then fine-tune with you. For a day's training course, simply consider your objectives, select six hours' worth of modules and let us do the fine-tuning so that you get the best possible training result. Consider your objectives carefully for maximum benefit from the course. Is the training for new or experienced credit control staff? Are there specific issues to be addressed within your particular sector (eg, housing, education, utilities, etc)? Do your staff need to know more about the legal issues? Or would a practical demonstration of effective telephone tactics be more useful to them? Menu Rather than a generic course outline, the expert trainer has prepared a training 'menu' from which you can select those topics of most relevance to your organisation. We can then work with you to tailor a programme that will meet your specific objectives. Advanced credit control skills for supervisors - 1⁄2 day Basic legal overview: do's and don'ts of debt recovery - 2 hours Body language in the credit and debt sphere - 1⁄2 day County Court suing and enforcement - 1⁄2 day Credit checking and assessment - 1 hour Customer visits and 'face to face' debt recovery skills - 1⁄2 day Data Protection Act explained - 1⁄2 day Dealing with 'Caring Agencies' and third parties - 1 hour Debt counselling skills - 2 hours Elementary credit control skills for new staff - 1⁄2 day Granting credit and collecting debt in Europe - 1⁄2 day Identifying debtors by 'type' to handle them accurately - 1 hour Insolvency: Understanding bankruptcy / receivership / administration / winding-up / liquidation / CVAs and IVAs - 2 hours Late Payment of Commercial Debts Interest Act explained - 2 hours Liaison with sales and other departments for maximum credit effectiveness - 1 hour Suing in Scottish Courts (Small Claims and Summary Cause) - 1⁄2 day Telephone techniques for successful debt collection - 11⁄2 hours Terms and conditions of business with regard to credit and debt - 2 hours Tracing 'gone away' debtors (both corporate and individual) - 11⁄2 hours What to do if you/your organisation are sued - 1⁄2 day Other topics you might wish to consider could include: Assessment of new customers as debtor risks Attachment of Earnings Orders Bailiffs and how to make them work for you Benefit overpayments and how to recover them Cash flow problems (business) Charging Orders over property/assets Credit policy: how to write one Council and Local Authority debt recovery Consumer Credit Act debt issues Using debt collection agencies Director's or personal guarantees Domestic debt collection by telephone Exports (world-wide) and payment for Emergency debt recovery measures Education Sector debt recovery Forms used in credit control Factoring of sales invoices Finance Sector debt recovery needs Third Party Debt Orders (Enforcement) Government departments (collection from) Harassment (what it is - and what it is not) Health sector debt recovery skills Hardship (members of the public) Insolvency and the Insolvency Act In-house collection agency (how to set up) Instalments: getting offers which are kept Judgment (explanation of types) Keeping customers while collecting the debt Late payment penalties and sanctions Letter writing for debt recovery Major companies as debtors Members of the public as debtors Monitoring of major debtors and risks Negotiation skills for debt recovery Old debts and how to collect them Out of hours telephone calls and visits Office of Fair Trading and collections Oral Examination (Enforcement) Pro-active telephone collection Parents of young debtors Partnerships as debtors Positive language in debt recovery Pre-litigation checking skills Power listening skills Questions to solicit information Retention of title and 'Romalpa' clauses Sale of Goods Act explained Salesmen and debt recovery Sheriffs to enforce your judgment Students as debtors Statutory demands for payment Small companies (collection from) Sundry debts (collection of) Terms and Conditions of Contract Tracing 'gone away' debtors The telephone bureau and credit control Taking away reasons not to pay Train the trainer skills Utility collection needs Visits for collection and recovery Warrant of execution (enforcement)

Phenomenological explorations for existential seekers. Ten live dialogues between Prof Ernesto Spinelli and International Existential Therapists which clearly illustrate their journey intertwined with the method of the investigation. We are looking to highlight the role of the researcher as an existential seeker. Workshop – Reflections on Existence through a Phenomenological Method. The two-hour practical module where participants, inspired by the previous presentation and dialogue, explore and elaborate on their practice and research with the guest teacher and Bárbara Godoy. This process ends with the opportunity to experience oneself in a clearing. Here we can reflect on how our research is affecting, disturbing and inspiring our own relationship with Being. TIMES AND DATES: Ten Saturdays 2 pm to 5 pm (UK time) 27 Jan. “Placebo” with Prof Ernesto Spinelli and Bárbara Godoy 24 Feb. “Reflexivity” with Prof Carla Willig and Prof Ernesto Spinelli 23 March “Homecoming” with Prof Robert Romanyshyn and Prof Ernesto Spinelli 27 April “Ungraspable” with Dr Todd Dubose and Prof Ernesto Spinelli 18 May “Homelessness” with Dr Greg Madison and Prof Ernesto Spinelli 22 Jun. “Psychedelics” with Dr Yaqui Martinez and Prof Ernesto Spinelli 20 Jul. “Anxiety” with Prof Kirk Schneider and Prof Ernesto Spinelli 26 Oct. “Intentionality” with Dr Betty Cannon and Prof Ernesto Spinelli 23 Nov. “Vulnerability” with Prof Simon du Plock and Prof Ernesto Spinelli 12 Dec. “Enacting” with Bárbara Godoy and Prof Ernesto Spinelli Full course (including dialogues): £600 (2 pm to 5 pm – UK time) BOOK HERE > Venue: Online Zoom

Working with Groups for Counsellors. 3 Day CPD.

Are you looking for something that will help you understand yourself and how to interact with others more effectively? Would you like something that uses a simple four colour model to quickly allow you to understand your personality type and how you can use this knowledge to enhance your relationships and reach your goals, whatever they are? We think that Insights Discovery might be just the thing for you! What's even better is that our Discovery bundle includes both a copy of your unique profile and a 90 minute personal session with our executive coach, Cami Rose, to chat it all through and set you up for success using your new knowledge for the future. Just request a session and we'll be in touch with the link that will allow you to complete the Insights evaluator and arrange your personal coaching session at a time to suit you. Want Discovery for your team? We can do that too. Leave us your name and details and we'll be in touch to chat through your needs and objectives.

Inspirational Leadership Skills: Practical Motivational Leadership Course Overview: The "Inspirational Leadership Skills: Practical Motivational Leadership" course is designed to empower aspiring leaders with the essential skills to lead with confidence and inspire others. This course covers a wide range of leadership aspects, including emotional intelligence, effective communication, public speaking, and decision-making. It is ideal for those seeking to enhance their leadership capabilities, foster motivation, and create positive organisational change. Learners will develop the skills needed to influence and motivate others, solve complex problems, and lead with emotional intelligence, setting them up for success in leadership roles. Course Description: This course offers a comprehensive exploration of key leadership principles that every leader must master. Topics include the development of self-leadership, the role of emotional intelligence in leadership, and mastering communication skills for effective team engagement. Learners will delve into public speaking techniques, critical thinking strategies for decision-making, and methods for motivating and counselling individuals. Additionally, the course covers management and leadership strategies, equipping learners with the tools to handle organisational challenges. Throughout the course, learners will gain the knowledge and confidence to lead with influence and drive positive results. Inspirational Leadership Skills: Practical Motivational Leadership Curriculum: Module 01: Developing the Leader Within You Module 02: Emotional Intelligence in Leadership Module 03: Communication Skills Module 04: Public Speaking Module 05: Critical Thinking in Problem-Solving and Decision Making Module 06: Motivation and Counselling Module 07: Management and Leadership (See full curriculum) Who is this course for? Individuals seeking to enhance their leadership capabilities. Professionals aiming to improve their managerial and communication skills. Beginners with an interest in leadership or management roles. Those aiming to motivate and inspire teams in various industries. Career Path: Team Leader Manager Executive Leadership Consultant Public Speaker HR Professional Motivational Speaker

Course Overview The Psychology of Alcohol and Drug Addiction course provides a comprehensive insight into the complex psychological factors behind substance misuse and dependency. It explores the behavioural, cognitive, and emotional aspects that contribute to addiction, offering learners a thorough understanding of its causes and effects. Designed to bridge theoretical knowledge with real-world relevance, this course prepares learners to engage more confidently in fields related to mental health, counselling, and addiction support. By completing this course, learners will develop a stronger foundation in recognising addiction patterns, understanding psychological interventions, and applying evidence-based approaches. Whether you are looking to build a career in addiction services or deepen your understanding of this critical area of psychology, the course equips you with valuable insights and knowledge that are highly relevant to today’s social and healthcare settings. Course Description Delving into the psychological roots of alcohol and drug addiction, this course covers a wide range of essential topics including the biological basis of addiction, theories of dependence, psychological treatment models, and societal influences on substance use. Learners will explore how addiction develops, how it impacts mental health, and the key strategies used to address it within professional settings. The course combines theoretical frameworks with an exploration of real-world applications to enhance understanding and critical thinking. Upon completion, learners will possess a clearer perspective on addiction psychology, be familiar with intervention methods, and understand the psychological principles underpinning treatment and recovery. The course is suitable for those seeking to enter mental health support roles, enhance existing professional skills, or simply broaden their knowledge in psychology. It offers a structured learning experience that emphasises both academic understanding and professional development, aligned with contemporary psychological research. Course Modules Module 01: Understanding Addiction: Psychological and Biological Perspectives Module 02: Models of Addiction: Cognitive, Behavioural, and Social Theories Module 03: Psychological Approaches to Treatment and Recovery Module 04: Societal Impact and the Future of Addiction Studies (See full curriculum) Who is this course for? Individuals seeking to understand the psychological foundations of addiction. Professionals aiming to expand their knowledge in mental health and addiction services. Beginners with an interest in psychology, counselling, or behavioural sciences. Volunteers or support workers involved in community or rehabilitation programmes. Students considering further study in psychology or health-related fields. Career Path Addiction Counsellor Mental Health Support Worker Substance Abuse Research Assistant Rehabilitation Case Worker Community Outreach Coordinator Health and Wellness Coach Youth Support Worker Social Work Assistant