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Microsoft Lync training course description This course teaches IT staff how to plan, design, deploy, configure, and administer a Microsoft Lync Server solution. The course emphasizes Lync Server Enterprise Unified Communications features focussing particularly on coexisting with and migrating from legacy communication services. The labs in this course create a solution that includes IM and Presence, Conferencing, and Persistent Chat. This course helps prepare for Exam 70-336. What will you learn Describe the Lync Server architecture. Install and deploy Lync Server. Use Lync Server management interfaces. Deploy and manage clients. Manage and administer dial-in conferencing. Design audio and video for web conferencing. Plan for instant message and presence Federation. Deploy and configure persistent chat in Lync. Configure archiving and monitoring services. Troubleshoot Lync Server. Describe the required daily, weekly, and monthly maintenance tasks. Use SIP commands and analyze SIP logs. Configure high availability features in Lync. Design load balancing in Lync Server. Backup and restore Lync Server data. Microsoft Lync training course details Who will benefit: Technical staff working with Microsoft Lync. Prerequisites: Supporting Windows 2008 or 2012. Duration 5 days Microsoft Lync training course contents Microsoft Lync Server architecture Lync Server architecture, Lync core capabilities, Lync design process, assessing infrastructure requirements and updating the design, planning for all Microsoft solutions framework phases. Designing a Lync Server topology Infrastructure requirements for Lync Server, using the planning tool, using topology builder, server infrastructure, documentation. Hands on Environment preparation and Lync Server pools. Users and rights in Microsoft Lync Server Managing Lync Server, role based access control. Hands on Using the management shell, configuring role-based access control. Client/device deployment and management Deploy and manage clients, prepare for device deployment, IP phones. Hands on Clients. Conferencing in Lync Server Introduction to conferencing in Lync Server, designing for audio\video and web conferencing, dial-in conferencing in Lync Server, managing and administering conferencing. Hands on Conferencing in Microsoft Lync. Designing and deploying external access Conferencing and external capabilities of Lync Server, planning for IM and presence federation, designing edge services. Hands on Deploying Edge Server and Configuring Remote Access, Validating the Edge Server. Deploying Lync Server persistent chat Overview of persistent chat architecture in Lync Server, designing persistent chat, deploying and persistent chat. Hands on persistent chat server. Monitoring and archiving The archiving service, the monitoring service, configuring archiving and monitoring. Hands on Archiving and monitoring in Lync Server. Administration and maintenance of Lync Lync Server troubleshooting tools, Lync Server operational tasks, Lync Server troubleshooting techniques. Hands on Lync administration tools, centralized logging service, analysing Lync Server logs and traces. High Availability in Lync Server High availability in Lync Server, configuring high availability in Lync Server, planning for load balancing, designing load balancing. Hands on Configuring database mirroring, experiencing a scheduled SQL Server outage, experiencing an unscheduled SQL Server outage. Disaster recovery in Lync Server Disaster recovery in Lync Server, tools for backing up and restoring Lync Server, critical Lync Server data to back up and restore, critical data to export and import, designing branch site resiliency. Hands on Configure pool pairing, experiencing a pool failure or outage. Planning a migration to Lync Server Coexistence and migration, migration steps, planning for clients and devices. Designing a client migration and device migration strategy. Hands on Creating a migration plan, documenting the migration phases.

WAN training course description A hands on Introduction to Wide Area Networks for engineers. This course covers all current major WAN technologies from a perspective of design, evaluating technologies available as well as hands on to consolidate the theory What will you learn Describe the seven-layer model and realise how it applies to the real world. Evaluate and describe WAN technologies. Describe the architecture of WANs in the core. Use WANS to interconnect LANS. WAN training course details Who will benefit: Technical staff wishing to find out more about how their WAN works. Prerequisites: Intro to data communications & networking Duration 5 days WAN training course contents Introduction LANs, MANS and WANS, protocols, the OSI seven layer model, ITU-T, ETSI, DTE, DCE, and the overall picture. WAN architectures Service providers, core, access, DTE, DCE, CPE, dialup, circuit switched, packet switched, how to choose a WAN, common bandwidths, site to site, remote access. Topologies: Star, Full mesh, partial mesh. History of WANs Before IP was ubiquitous, The PSTN, Dial up networks, modems, ISDN, Stat mux, TDM, 64k, N*64, E1, X25, Frame Relay The role of IP and routers The growth of IP, the role of routers, routing tables, routing protocols. Hands on: IP and routing. Layer 1 Physical Copper, Fibre, Wireless, Microwave, Phone lines, FTTC, FTTH, mobile networks. Service provider technologies The transport plane, SDH, SONET, DWDM. WAN access Phone lines, leased lines, xDSL, WiMax, satellite, the role of PPP. Broadband adband xDSL, ADSL, SDSL, local loops, DSLAM, DSL architecture. ATM Cell switching principles, ATM switching, Virtual paths, QOS, CBR, VBR, ABR, UBR, AAL1 to AAL5, MPOA, LANE, Voice over ATM. The Internet VPNs, IPSEC, QOS. What is MPLS? Core MPLS, MPLS and the 7 layer model, MPLS protocol, MPLS standard, MPLS runs on routers, MPLS history, Why MPLS? MPLS architecture LSRs, PE and P router roles, FEC, swapping labels, MPLS packet format, Loops, TTL control. Ethernet What is Ethernet? LANs, MANs, WANs, Ethernet and switches in the LAN. Traditional LAN/WAN integration, routers. The Ethernet interface for the WAN. Standards: Transporting carrier Ethernet.

Video coding training course description This course investigates the characteristics of video coding with an emphasis on compression and the standards used in IP networks. What will you learn Explain how video coding works. Describe the main video coding standards. Evaluate and compare the major video coding standards. Video coding training course details Who will benefit: Anyone working with MPEG. Prerequisites: None. Duration 2 days Video coding training course contents Introduction Video coding systems, encoding, transmission, decoding. Digital video formats: Old formats (CIF…), PC formats (VGA…), SD, HD, UHD. Video codecs What is a CODEC, pictures and audio, digitisation, sampling, quantisation, encoding, compressing. Codec types Lossy, lossless, uncompressed. Quality, bandwidth. Video Fps, bitstreams, pictures, frames, fields. Aspect ratios. Colour Colour perception, RGB, YUV, YCbCr sampling, 4:00, 4:2:0, 4:2:2, 4:4:4. Hybrid video coding scheme Picture partitioning, intra prediction, inter prediction, motion estimation, residual coding, in loop filtering, entropy coding. Containers Relationship with codecs, audio, video. Audio Video Interleave (.avi), .asf, QuickTime, AVCHD, Flash, .mp4, 3gp. MPEG-TS. MPEG Analysing MPEG frames. Video coding standards H.264/AVC: Profiles MPEG, bit rates, resolution. I, B, P frames, GOP. MPEG 2, MPEG 4, H.264, H.265, VP9, AV1. Hands onand levels, how it works. H.265/HEVC: Profiles and levels, Quadtrees, slices, how it works. Open video coding: VP8, VP9, AV1.

Network forensics training course description This course studies network forensics-monitoring and analysis of network traffic for information gathering, intrusion detection and legal evidence. We focus on the technical aspects of network forensics rather than other skills such as incident response procedures etc.. Hands on sessions follow all the major sections. What will you learn Recognise network forensic data sources. Perform network forensics using: Wireshark NetFlow Log analysis Describe issues such as encryption. Network forensics training course details Who will benefit: Technical network and/or security staff. Prerequisites: TCP/IP foundation for engineers. Duration 3 days Network forensics training course contents What is network forensics? What it is, host vs network forensics, purposes, legal implications, network devices, network data sources, investigation tools. Hands on whois, DNS queries. Host side network forensics Services, connections tools. Hands on Windows services, Linux daemons, netstat, ifoconfig/ipconfig, ps and Process explorer, ntop, arp, resource monitor. Packet capture and analysis Network forensics with Wireshark, Taps, NetworkMiner. Hands on Performing Network Traffic Analysis using NetworkMiner and Wireshark. Attacks DOS attacks, SYN floods, vulnerability exploits, ARP and DNS poisoning, application attacks, DNS ANY requests, buffer overflow attacks, SQL injection attack, attack evasion with fragmentation. Hands on Detecting scans, using nmap, identifying attack tools. Calculating location Timezones, whois, traceroute, geolocation. Wifi positioning. Hands on Wireshark with GeoIP lookup. Data collection NetFlow, sflow, logging, splunk, splunk patterns, GRR. HTTP proxies. Hands on NetFlow configuration, NetFlow analysis. The role of IDS, firewalls and logs Host based vs network based, IDS detection styles, IDS architectures, alerting. Snort. syslog-ng. Microsoft log parser. Hands on syslog, Windows Event viewer. Correlation Time synchronisation, capture times, log aggregation and management, timelines. Hands on Wireshark conversations. Other considerations Tunnelling, encryption, cloud computing, TOR. Hands on TLS handshake in Wireshark.

Duration 5 Days 30 CPD hours This course is intended for This course is intended for entry-level computer support professionals with a basic knowledge of computer hardware, software, and operating systems who wish to increase their knowledge and understanding of networking concepts and acquire the required skills to prepare for a career in network support or administration, or who wish to prepare for the CompTIA Network+ certification. CompTIA Network+ is the first certification IT professionals specializing in network administration and support should earn. Network+ is aimed at IT professionals with job roles such as network administrator, network technician, network installer, help desk technician, and IT cable installer. This course is also designed for students who are seeking the CompTIA Network+ certification and who want to prepare for the CompTIA Network+ N10-008 Certification Exam. Overview In this course, you will describe the major networking technologies and systems of modern networks and configure, manage, and troubleshoot modern networks. Explain the OSI and TCP/IP Models. Explain properties of network traffic. Install and configure switched networks. Configure IP networks. Install and configure routed networks. Configure and monitor ports and protocols. Explain network application and storage issues. Monitor and troubleshoot networks. Explain network attacks and mitigations. Install and configure security devices. Explain authentication and access controls. Deploy and troubleshoot cabling solutions. Implement and troubleshoot wireless technologies. Compare and contrast WAN technologies. Use remote access methods. Identify site policies and best practices. CompTIA's Network+ certification is a foundation-level certification designed for IT professionals with around one year of experience, whose job role is focused on network administration. The CompTIA Network+ exam will certify the successful candidate has the knowledge and skills required to troubleshoot, configure, and manage common network devices; establish basic network connectivity; understand and maintain network documentation; identify network limitations and weaknesses; and implement network security, standards, and protocols. The candidate will have a basic understanding of enterprise technologies, including cloud and virtualization technologies. The Official CompTIA© Network+© (Exam N10-008): will teach you the fundamental principles of installing, configuring, and troubleshooting network technologies and help you to progress a career in network administration. In this course, you will build on your existing user-level knowledge and experience with personal computer operating systems and networks to master the fundamental skills and concepts that you will need to use on the job in any type of networking career. Prerequisites CompTIA A+ Certification (Exams 220-1001 and 220-1002) 1 - Explaining the OSI and TCP/IP Models Topic A: Explain OSI Model Layers Topic B: Explain the TCP/IP Suite 2 - Explaining Properties of Network Traffic Topic A: Explain Media Types and Access Methods Topic B: Deploy Ethernet Standards Topic C: Configure and Monitor Network Interfaces 3 - Installing and Configuring Switched Networks Topic A: Install and Configure Hubs and Bridges Topic B: Install and Configure Switches Topic C: Compare and Contrast Network Topologies Topic D: Compare and Contrast Network Types 4 - Configuring IP Networks Topic A: Configure IPv4 Addressing Components Topic B: Test IP Interfaces with Command Line Tools Topic C: Configure IPv4 Subnets Topic D: Configure Private and Public IPv4 Addressing Schemes Topic E: Configure IPv6 Addressing Components Topic F: Configure DHCP Services 5 - Installing and Configuring Routed Networks Topic A: Explain Characteristics of Routing Topic B: Install and Configure Routers 6 - Configuring and Monitoring Ports and Protocols Topic A: Explain the Uses of Ports and Protocols Topic B: Use Port Scanners and Protocol Analyzers Topic C: Explain the Use of Name Resolution Services Topic D: Configure DNS and IPAM Services 7 - Explaining Network Application and Storage Services Topic A: Explain the Uses of Network Applications Topic B: Explain the Uses of Voice Services and Advanced Networking Devices Topic C: Explain the Uses of Virtualization and Network Storage Services Topic D: Summarize the Concepts of Cloud Services 8 - Monitoring and Troubleshooting Networks Topic A: Monitor Network Interfaces and Logs Topic B: Explain Network Troubleshooting Methodology Topic C: Troubleshoot Common Network Services Issues 9 - Explaining Networking Attacks and Mitigations Topic A: Summarize Common Networking Attacks Topic B: Explain the Characteristics of VLANs Topic C: Explain the Characteristics of NAT and Port Forwarding 10 - Installing and Configuring Security Devices Topic A: Install and Configure Firewalls and Proxies Topic B: Explain the Uses of IDS/IPS and UTM 11 - Explaining Authentication and Access Controls Topic A: Explain Authentication Controls and Attacks Topic B: Explain the Uses of Authentication Protocols and Directory Services Topic C: Explain the Uses of Port Security and NAC Topic D: Implement Network Device Hardening Topic E: Explain Patch Management and Vulnerability Scanning Processes 12 - Deploying and Troubleshooting Cabling Solutions Topic A: Deploy Structured Cabling Systems Topic B: Deploy Twisted Pair Cabling Solutions Topic C: Test and Troubleshoot Twisted Pair Cabling Solutions Topic D: Deploy Fiber Optic Cabling Solutions 13 - Implementing and Troubleshooting Wireless Technologies Topic A: Install and Configure Wireless Technologies Topic B: Troubleshoot Wireless Performance Issues Topic C: Secure and Troubleshoot Wireless Connectivity 14 - Comparing and Contrasting WAN Technologies Topic A: Compare and Contrast WAN Core Service Types Topic B: Compare and Contrast WAN Subscriber Service Types Topic C: Compare and Contrast WAN Framing Service Types Topic D: Compae and Contrast Wireless and IoT WAN Technologies 15 - Using Remote Access Methods Topic A: Use Remote Access VPNs Topic B: Use Remote Access Management Methods 16 - Identifying Site Policies and Best Practices Topic A: Manage Networks with Documentation and Diagrams Topic B: Summarize the Purposes of Physical Security Devices Topic C: Compare and Contrast Business Continuity and Disaster Recovery Concepts Topic D: Identify Policies and Best Practices

Risk Management for IT Projects: In-House Training IT projects may have direct bottom-line impact on the organization, cost millions of dollars, cause organizational change and change the way the organization is perceived by clients. Many IT projects are notoriously hard to predict and are filled with risk. IT Risk Management takes a comprehensive look at IT project risk management using PMI's PMBOK® Guide Risk Management Model in the context of IT Project Life Cycle phases. The goal of this course is to arm the practitioner with a rigorous, common-sense approach to addressing uncertainty in projects. This approach includes the ability to influence project outcomes, avoid many potential project risks, and be ready to calmly and efficiently respond to unavoidable challenges. What you will Learn You'll learn how to: Describe the risk management process, using the PMBOK® Guide's standard models and terminology Discuss the potential barriers to managing risk effectively in IT project organizations Develop an effective risk management plan for IT projects Identify project risks using IT-specific, practical tools Analyze individual risk events and overall project risk using IT-specific, practical approaches Plan effective responses to IT-specific risk based on the results of risk analysis and integrate risk responses into project schedules and cost estimates Manage and control risk throughout the IT project life cycle Implement selected elements of IT project risk management on your next project Foundation Concepts Basic concepts and purpose Risk and project constraints Risk and corporate cultures Risk management and IT PLC standards Plan Risk Management for IT Projects Plan Risk management process Plan Risk management activities Design a standard template Assess the project-specific needs Tailor the template Produce a project-specific risk management plan Gain consensus and submit as part of overall project plan A risk management plan of IT projects Identify Risks for IT Projects Identify risk process overview Risk categories and examples Risk identification tools Risk events by project life-cycle phases Perform Risk Analysis for IT Projects Perform qualitative risk analysis overview Core qualitative tools for IT projects Auxiliary qualitative tools for cost and schedule estimates When to use quantitative analysis for IT projects Plan Risk Response for IT Projects Plan risk response overview Active risk response strategies for IT projects (Threat and Opportunity) Acceptance and contingency reserves Contingency planning for IT projects Plan risk responses for IT projects Implement Risk Response for IT Projects Implement Risk Responses Executing Risk Response Plans Techniques and Tools Used Continuous Risk Management Monitor Risks for IT Projects Monitor risks overview Monitor risks tips for IT projects Technical performance measurement systems Risk management implementation for IT projects

Advanced TCP/IP training course description An intensive advanced TCP/IP course focusing on the details of the protocols according to the RFCs. This course is designed to go into the technical details of the protocols and is not for those that are new to TCP/IP. A particular focus is on TCP and performance. Those more interested in routing protocols should see our Definitive IP routing for engineers course. It is expected that delegates are totally familiar with configuration addressing. Hands on sessions consist of protocol analysis using Wireshark. What will you learn Analyse packets and protocols in detail. Troubleshoot networks using Wireshark. Find performance problems using Wireshark. Perform network forensics. Advanced TCP/IP training course details Who will benefit: Advanced technical staff. Prerequisites: TCP/IP Foundation for engineers Duration 5 days Advanced TCP/IP training course contents IP Fragmentation and MTU issues, Path MTU discovery, Geolocation, unusual IP addresses, forwarding broadcasts, DiffServ, DSCP, ECN, assured and expedited forwarding. TTL usage in traceroute, Protocol field. Sanitising IP addresses in trace files. Wireshark and checksum errors. IPv6 The header. Extension headers. Traffic class and flow labels. Tunnelling. IPv6 and fragmentation. ARP Requests, responses, gratuitous ARP, Proxy ARP, ARP poisoning. ICMP ping, Round Trip Times, ICMP redirect, ICMP router advertisement and solicitation, Time Exceeded, Destination unreachable. ICMPv6: Similarity to ICMPv4, Neighbor discovery and the replacement of ARP. MLD. First hop redundancy ICMP discovery, HSRP, VRRP, GLBP. IGMP Multicast overview, multicast architecture, multicast addresses, IGMP v1, IGMPv2, IGMPv3. UDP Use in broadcasts and multicasts. Port numbers. TCP Connections, RST, FIN, sequence numbering, packet loss recovery, Fast recovery, RTO timeout, SACK, TCP flow control, receive window, congestion window, van Jacobsen, nagle, delayed ACKs, PSH, URG, TCP options, MSS, Window scaling, TCP timestamps. Congestion notification. Hands on Troubleshooting with sequence numbers, Wireshark IO and TCP graphs to analyse performance. Window size issues. DHCP DHCP header. Relationship to BOOTP. Discover, offer, request, decline, ACK, release. Lease, renewal and rebind times. Relay agents. DHCPv6 DNS Names and addresses, Resource Records, queries, responses, problems. MDNS. HTTP Requests, methods, request modifiers, response codes. HTTPS. SSL, TLS. Proxies. Hands on Redirects, recreating pages from packets. FTP Commands, responses, passive/active mode. Email SMTP, POP3, IMAP, commands responses. Voice and Video RTP, RTCP, SIP. IP PBXs. Traffic flows. Hands on Voice playback. SNMP MIBs, GET, TRAP, polling. Performance Baselining, high latency, Wireshark and timings, packet loss, redirections, small packets, congestion, name resolution. Security Network forensics, scanning and discovery, suspect traffic. IPsec, SSH.

Total GPRS training course description GPRS is a packet switched access mode for GSM systems, which will enable more efficient use of the radio resources leading to increased data speeds and capacity. It is an important migration step toward 3G networks. This course provides a detailed analysis of the workings and implications of GPRS. What will you learn Explain what GPRS is. Describe the GPRS protocol stack. Describe the GPRS architecture Total GPRS training course details Who will benefit: Anyone who needs to know more about GPRS. Prerequisites: Total GSM Duration 2 days Total GPRS training course contents GPRS network architecture Review of GSM architecture, the new network entities required for GPRS. How the existing GSM network entities needs to be upgraded. How GPRS roaming will work. How intra and inter PLMNs work together. How billing works in the GPRS network. IP over GPRS Brief review of IP, IP stack over GPRS, IP addressing in GPRS, DHCP, GPRS configuration for IP. IP packet flows. WAP and GPRS. GPRS interfaces Messaging scenarios used over the GPRS Gb, Gs and Gp Interfaces. How the handset performs a GPRS attach and detach. GPRS roaming and how it works. Links used between GPRS Roaming Exchanges (GRX). GPRS terminal attach message flow in the NSS, PDP context message flow in the NSS, GPRS paging message flow, GPRS terminal detach message flow. GPRS protocol stack The components of the protocol stack. How each component works. How encapsulated packets are sent. How each component links to the next component. GPRS air interface The new GPRS channels required. How the new channels work. How to map GPRS logical channels onto physical channels. How they enable session activation. The difference between master PDCHs and slave PDCHs. GPRS terminals The 3 classes of terminal available. How the handset performs a GPRS attach and detach.

This must-attend masterclass will provide a comprehensive understanding of all the key developments in the latest statutory and non-statutory guidance documents from a DSLs perspective, and how they relate to safeguarding provision in schools and colleges.