1486 Courses in Cardiff delivered Live Online

In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals

Veterinary Nursing Level 3 Course Overview This Veterinary Nursing Level 3 course offers a comprehensive introduction to the essential knowledge and skills required for supporting animal health and welfare across multiple species. Learners will explore vital topics such as animal care, emergency response, and relevant legislation, equipping them to assist effectively in veterinary environments. The course emphasises critical understanding of veterinary nursing roles, including recognising and managing common emergencies like shock, seizures, and poisoning. Upon completion, learners will have developed the confidence and competence to contribute responsibly to animal care teams, while enhancing their career prospects in the veterinary sector. Course Description The Veterinary Nursing Level 3 course covers a wide range of key subjects designed to build foundational expertise for those interested in animal health and veterinary support. Topics include basic animal welfare, emergency scenarios such as cardiopulmonary resuscitation and fracture management, and the legal framework governing veterinary nursing. Learners will gain insight into recognising and responding to critical situations including unconsciousness, bleeding, burns, and poisoning. The course also addresses career development, providing guidance on professional growth within the veterinary nursing field. This structured learning experience develops knowledge, decision-making abilities, and an understanding of the responsibilities involved in veterinary care. Veterinary Nursing Level 3 Curriculum Module 01: Introduction to Veterinary Nursing Module 02: Basic Care and Animal Welfare of All Species Module 03: Career Prospect and Development Module 04: Veterinary Nursing Legislation Module 05: Collapse & Unconsciousness Module 06: Cardiopulmonary Resuscitation Module 07: Shock Module 08: Bleeding Module 09: Bandage Module 10: Fractures Module 11: Seizures Module 12: Choking & Drowning Module 13: Heat Stroke & Hypothermia Module 14: Burns & Scalds Module 15: Poisoning Module 16: Bites and Stings Module 17: Common Emergencies Module 18: Managing a First Aid Scenario Module 19: Pet First Aid Kit (See full curriculum) Who is this course for? Individuals seeking to build a career in veterinary nursing. Professionals aiming to enhance their knowledge of animal care and emergency management. Beginners with an interest in animal welfare and veterinary support roles. Those pursuing formal education to work alongside veterinary practitioners. Career Path Veterinary Nurse Assistant Animal Care Assistant Veterinary Clinic Support Staff Emergency Animal Care Provider Veterinary Nursing Student Progression Roles in Animal Welfare Organisations

Front Desk Skills Training Level 3 Course Overview: The "Front Desk Skills Training Level 3" course provides comprehensive training for individuals seeking to enhance their front desk expertise. It covers essential areas such as customer service, communication, time management, and business writing, equipping learners with the skills needed to excel in a professional front desk or receptionist role. The course is designed to improve learners' organisational abilities, efficiency in managing tasks, and proficiency in handling a wide range of administrative duties. By the end of the course, learners will have a solid foundation in key front desk responsibilities, preparing them for a variety of roles in customer-facing environments. Course Description: This course offers in-depth coverage of essential front desk skills, including telephone etiquette, managing business correspondence, travel arrangements, and the organisation of meetings and conferences. Learners will gain the ability to effectively manage time and maintain accurate records, develop strong business writing skills, and master organisational tasks crucial to front desk operations. The course also focuses on enhancing communication and customer service capabilities, ensuring learners are well-equipped to represent their employer with professionalism. With a balanced focus on administrative tasks and customer interaction, the training prepares individuals to thrive in dynamic front desk roles, enabling career progression in various industries. Front Desk Skills Training Level 3 Curriculum: Module 01: Introduction to Reception and Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meetings and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10: Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash (See full curriculum) Who is this course for? Individuals seeking to enhance their front desk skills. Professionals aiming to improve their administrative and communication abilities. Beginners with an interest in administrative or customer service roles. Those seeking career advancement in office management or receptionist positions. Career Path Front Desk Receptionist Office Administrator Executive Assistant Customer Service Representative Administrative Assistant Office Manager Travel Coordinator Conference and Event Coordinator

Interpreter Diploma Level 3 Course Overview The Interpreter Diploma Level 3 course provides comprehensive training in the essential skills and techniques required for professional interpreters. Covering a wide range of topics, this course focuses on translating various materials, the freelancing aspect of the profession, and the skills needed to succeed in an interpreter career. Learners will gain an understanding of the core principles of translation, the use of CAT tools, professional ethics, and client management. By the end of the course, learners will have the expertise to confidently enter the field of interpretation, whether working independently or in a corporate setting. Course Description This course offers a deep dive into the world of interpretation, beginning with the fundamentals of translation. Learners will explore the critical aspects of freelancing, including client acquisition, project management, and marketing strategies, all while gaining insight into the professional ethics required for success. The course covers the use of CAT tools to improve translation efficiency and ensures learners understand the importance of maintaining quality in every project. Learners will also explore the logistics of running a home office, managing their income, and ensuring they maintain a high standard of work. The course provides a strong foundation for anyone looking to pursue a career in interpretation or translation. Interpreter Diploma Level 3 Curriculum Module 01: An Overview of Translation Module 02: Introduction to Freelancing Module 03: Introduction to Freelance Translator Module 04: Activities Before Getting Started Module 05: Finding Clients Module 06: Managing the Work Module 07: Marketing Module 08: CAT Tools in Translation Module 09: Getting Paid for The Work Module 10: Setting Up Home Office Module 11: Professional Ethics of Freelance Translators Module 12: Ensuring Quality (See full curriculum) Who is this course for? Individuals seeking to become professional interpreters. Professionals aiming to transition into the field of translation. Beginners with an interest in freelance translation. Anyone wishing to work in an international or multilingual setting. Career Path Freelance Translator Interpreter for governmental or private sectors Language Services Provider Translation Project Manager CAT Tools Specialist Language Quality Assurance Specialist

Develop Big Data Pipelines with R, Sparklyr & Power BI Course Overview: This course offers a comprehensive exploration of building and managing big data pipelines using R, Sparklyr, and Power BI. Learners will gain valuable insight into the entire process, from setting up and installing the necessary tools to creating effective ETL pipelines, implementing machine learning techniques, and visualising data with Power BI. The course is designed to provide a strong foundation in data engineering, enabling learners to handle large datasets, optimise data workflows, and communicate insights clearly using visual tools. By the end of this course, learners will have the expertise to work with big data, manage ETL pipelines, and use Sparklyr and Power BI to drive data-driven decisions in various professional settings. Course Description: This course delves into the core concepts and techniques for managing big data using R, Sparklyr, and Power BI. It covers a range of topics including the setup and installation of necessary tools, building ETL pipelines with Sparklyr, applying machine learning models to big data, and using Power BI for creating powerful visualisations. Learners will explore how to extract, transform, and load large datasets, and will develop a strong understanding of big data architecture. They will also gain proficiency in visualising complex data and presenting findings effectively. The course is structured to enhance learners' problem-solving abilities and their competence in big data environments, equipping them with the skills needed to manage and interpret vast amounts of information. Develop Big Data Pipelines with R, Sparklyr & Power BI Curriculum: Module 01: Introduction Module 02: Setup and Installations Module 03: Building the Big Data ETL Pipeline with Sparklyr Module 04: Big Data Machine Learning with Sparklyr Module 05: Data Visualisation with Power BI (See full curriculum) Who is this course for? Individuals seeking to understand big data pipelines. Professionals aiming to expand their data engineering skills. Beginners with an interest in data analytics and big data tools. Anyone looking to enhance their ability to analyse and visualise data. Career Path: Data Engineer Data Analyst Data Scientist Business Intelligence Analyst Machine Learning Engineer Big Data Consultant

Create Animations Using Flourish Studio Course Overview "Create Animations Using Flourish Studio" is designed to teach learners how to create dynamic, engaging animations using Flourish Studio, a powerful visualisation tool. This course covers everything from understanding the interface to building complex, interactive visualisations that can bring data to life. Through step-by-step instructions, learners will develop the skills necessary to enhance presentations, reports, and projects with professional-quality animations. By the end of the course, participants will be able to confidently use Flourish Studio to create visually compelling animations that are tailored to their specific data and narrative needs. This course is suitable for those looking to boost their visual communication skills and make an impact in data presentation. Course Description This course delves into the various capabilities of Flourish Studio, focusing on both its basic and advanced features. Learners will start by exploring the interface and learning how to work with different templates. The course then covers key areas such as importing and managing data, creating animations, and customising visualisations from scratch. In addition to mastering specific templates, participants will also learn how to craft a compelling data story and explore Flourish's other unique features. By the end of the course, learners will have the knowledge and skills to create engaging animations that effectively communicate data insights. Resources and tips for continued development will also be provided, ensuring that learners can keep building on their newfound expertise. Create Animations Using Flourish Studio Curriculum Module 01: Introduction to Flourish Studio Module 02: Getting Started with Flourish Module 03: Adding and Managing Data in Flourish Templates Module 04: Creating Visualisations in Flourish Studio from Scratch Module 05: More Visualisation Templates in Flourish Studio Module 06: Creating a Story and Other Options Module 07: Other Exciting and Important Features Module 08: Data Visualisation Tips & Resources Module 09: Congratulations (See full curriculum) Who is this course for? Individuals seeking to enhance their data presentation skills. Professionals aiming to improve their visual communication abilities. Beginners with an interest in data visualisation or animation. Anyone involved in creating impactful presentations or reports. Career Path Data Visualisation Specialist Marketing Analyst Data Storyteller Presentation Designer Business Intelligence Analyst Marketing Manager Data Analyst

Duration 2 Days 12 CPD hours This course is intended for This course is designed primarily for customer engineers and systems engineers in the following job roles: Automation architect Automation engineer Consulting systems engineer DevOps engineer Network administrator Network architect Network consulting engineer Network design engineer Network engineer Network operator Network reliability engineer Sales engineer Site reliability engineer Systems engineer Technical solutions architect Overview After taking this course, you should be able to: Articulate the role network automation and programmability play in the context of end-to-end network management and operations Define and differentiate between waterfall and agile software development methodologies Interpret and troubleshoot Python scripts with fundamental programming constructs built for network automation use cases Describe how DevOps principles, tools, and pipelines can be applied to network operations Understand the role of network automation development environments and associated technologies such as Python virtual environments, Vagrant, and Docker Understand and construct HTTP-based API calls to network devices Articulate the differences among and common use cases for XML, JSON, YAML, and protobuf Construct and interpret Python scripts using the Python requests module to automate devices that have HTTP-based APIs Understand the role YANG plays in network automation Understand that a number of tools exist to simplify working with YANG models Describe the functionality of RESTCONF and NETCONF and the differences between them Construct Ansible playbooks to configure network devices and retrieve operational state data from them Build Jinja2 templates and YAML data structures to generate desired state configurations The Introducing Automation for Cisco Solutions (CSAU) v1.1 course gives you a broad overview of network automation skills. Through a combination of lecture and hands-on labs, you will learn the fundamentals of automation such as working on model-driven programmability solutions with Representational State Transfer Configuration Protocol (RESTCONF) and Network Configuration Protocol (NETCONF) protocols. The course also covers data formats and types, including Extensible Markup Language (XML), JavaScript Object Notation (JSON), Yaml Ain?t Markup Language (YAML), and Yet Another Next Generation (YANG), and their value in network automation, along with DevOps tools such as Ansible and Git. Course Outline Examining Network Management and Operations Exploring Software Development Methodologies Using Python for Network Automation Describing NetDevOps: DevOps for Networking Managing Automation Development Environments Introducing HTTP Network APIs Reviewing Data Formats and Data Encoding Using Python Requests to Automate HTTP-Based APIs Exploring YANG Using YANG Tools Automating Model-Driven APIs with Python Introducing Ansible for Network Automation Templating Configurations with Jinja2

Duration 2 Days 12 CPD hours This course is intended for System installers System integrators System administrators Network administrators Overview After taking this course, you should be able to: Describe the Cisco SD-Branch solution and its architecture Explain the hardware components of the Cisco ENCS 5400 and Cisco Catalyst 8200 Series Edge Universal Customer Premises Equipment (uCPE) Install and access the Cisco Enterprise NFVIS on Cisco ENCS 5400 Understand the VNF Lifecycle management and its deployment Identify Cisco Enterprise NFVIS Security considerations Explain the Cisco SD-WAN solution and its components Describe the Cisco ENCS orchestrations systems and Representational State Transfer (REST) APIs Deploy the Cisco ENCS using orchestrators Monitor and troubleshoot Cisco ENFV components using Cisco vManage The Implementing Cisco Enterprise SD-Branch (ENSDBI) v1.0 course is designed to teach you to understand the Cisco© Software-Defined (SD)-Branch architecture and Cisco Enterprise Network Functions Virtualization (ENFV) solution. Through a series of in-person or e-learning lectures and labs, you will learn about the supported hardware platforms with a focus on the components, installation, and upgraded workflows of the Cisco Enterprise Network Compute System (ENCS) 5400 series. Additionally, this course will help you build your skills on Virtual Network Functions (VNF) deployment and orchestration solutions on Cisco ENCS. Course Outline Introducing Cisco SD-Branch Architecture and Cisco ENFV Solution Preparing Cisco ENCS Device for Deployment Deploying VNFs on Cisco ENCS Working with Cisco ENCS Orchestration Monitoring and Managing Cisco ENFV Components Additional course details: Nexus Humans Cisco Implementing Cisco Enterprise SD-Branch v1.0 (ENSDBI) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Enterprise SD-Branch v1.0 (ENSDBI) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course is as follows: Security administrators Security consultants Network administrators System engineers Technical support personnel Channel partners and resellers Overview Upon completing this course, the learner will be able to meet these overall objectives: Define the use and placement IDS/IPS components. Identify Snort features and requirements. Compile and install Snort. Define and use different modes of Snort. Install and utilize Snort supporting software. Securing Cisco Networks with Open Source Snort (SSFSNORT) v3.0 is a 4-day course that shows you how to deploy Snort© in small to enterprise-scale implementations. You will learn how to install, configure, and operate Snort in Intrusion Detection System (IDS) and Intrusion Prevention System (IPS) modes. You?ll practice installing and configuring Snort, utilize additional software tools and define rules to configure and improve the Snort environment, and more. The course qualifies for 32 Cisco Continuing Education credits (CE) towards recertification.This course will help you:Learning how to implement Snort, an open-source, rule-based, intrusion detection and prevention system. Gain leading-edge skills for high-demand responsibilities focused on security. Module 1: Detecting Intrusions with Snort 3.0 History of Snort IDS IPS IDS vs. IPS Examining Attack Vectors Application vs. Service Recognition Module 2: Sniffing the Network Protocol Analyzers Configuring Global Preferences Capture and Display Filters Capturing Packets Decrypting Secure Sockets Layer (SSL) Encrypted Packets Module 3: Architecting Nextgen Detection Snort 3.0 Design Modular Design Support Plug Holes with Plugins Process Packets Detect Interesting Traffic with Rules Output Data Module 4: Choosing a Snort Platform Provisioning and Placing Snort Installing Snort on Linux Module 5: Operating Snort 3.0 Start Snort Monitor the System for Intrusion Attempts Define Traffic to Monitor Log Intrusion Attempts Actions to Take When Snort Detects an Intrusion Attempt License Snort and Subscriptions Module 6: Examining Snort 3.0 Configuration Introducing Key Features Configure Sensors Lua Configuration Wizard Module 7: Managing Snort Pulled Pork Barnyard2 Elasticsearch, Logstash, and Kibana (ELK) Module 8: Analyzing Rule Syntax and Usage Anatomy of Snort Rules Understand Rule Headers Apply Rule Options Shared Object Rules Optimize Rules Analyze Statistics Module 9: Use Distributed Snort 3.0 Design a Distributed Snort System Sensor Placement Sensor Hardware Requirements Necessary Software Snort Configuration Monitor with Snort Module 10: Examining Lua Introduction to Lua Get Started with Lua

This one-day workshop is ideal for those looking to work with existing databases as well as creating a new Access database. You will learn effective ways to enter and extract data and convert data into a well-presented format for reports. This course will help participants: Plan and create a database Sort and filter records Use field data types Work with tables Create and manage a query Create and work with forms, and use the form wizard View, create and print reports 1 Access introduced Planning a database Creating a blank database Opening an existing database Security warnings The navigation pane Previewing database components Closing an Access database 2 Tables introduced Viewing and navigating table data Navigating using keyboard shortcuts Editing table data Adding records to tables Selecting and deleting records Finding and replacing data Filtering tables Summing table data 3 Queries introduced Opening a query in datasheet view Opening a query in design view Adding fields to a query Sorting query results Modifying datasheet view Saving and closing queries 4 Forms introduced Working with form data Sorting records Filtering records Working in design and layout views Changing object attributes 5 Reports introduced Opening and viewing reports Viewing a report in design view Previewing and printing report data Creating reports with auto report Creating reports with the report wizard Changing field attributes 6 Creating a new database Creating database tables Creating table fields Selecting field data types 7 Table relationships Introducing relationships Establishing table relationships The one-to-many relationship type Establishing referential integrity 8 Creating queries Streamline query criteria using wildcards Creating summary queries Creating queries based on criteria Running date queries Formatting field properties Building queries from multiple tables Summing in queries 9 Creating forms Creating a new form Inserting form fields Working with the property sheet The command button wizard The command button wizard Programming without typing Creating forms with embedded sub forms Creating forms with the sub form wizard Creating forms with the form wizard 10 Creating reports What are report bands? Managing report controls Basing reports on multiple tables Basing reports on queries Sorting and grouping records