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Course Overview The Teaching Assistant Level 1, 2 & 3 Diploma – CPD Accredited is a comprehensive programme designed to equip learners with the core knowledge and professional understanding required to support teaching and learning across a variety of school environments in the UK. Spanning the foundational to advanced levels, this course explores the structure of the UK education system, school policies, student development, and subject-specific teaching strategies. Whether you're new to the role or aiming to progress in your educational support career, this diploma provides a structured progression through essential modules. Learners will develop a strong grasp of national curriculum requirements, child behaviour, leadership in education, and how to enhance literacy, numeracy, and science understanding in pupils. On successful completion, learners will be well-prepared to pursue a rewarding support role in primary or secondary education, confidently assisting teachers and contributing meaningfully to pupil achievement. Course Description This course delves into the multi-layered responsibilities of a Teaching Assistant, from understanding key educational frameworks to fostering positive learning environments for children of all abilities. The Level 1 content introduces foundational knowledge such as school structures, safeguarding policies, and the TA’s professional role. At Level 2, learners explore core curriculum frameworks including EYFS, SEN support, ICT integration, and phonics. Level 3 builds advanced teaching knowledge, covering literacy and numeracy strategies, curriculum expectations for Key Stages 1 and 2, and leadership communication. Each module is thoughtfully developed to reflect the current educational standards in England, supporting learners in building the theoretical understanding necessary to contribute effectively in a classroom setting. The course is CPD accredited, ensuring that learners benefit from recognised training that aligns with school expectations. Ideal for both aspiring and current teaching assistants, this diploma offers a structured path towards greater responsibility and impact in educational support roles. Course Modules Level 1 Curriculum Module 01: Teaching Assistant Overview Module 02: Professional Developments for a TA Module 03: Working with the School and Its Policies Module 04: Primary Education in the UK Module 05: Providing the Best Learning Environment Module 06: Types of Schools in the UK Module 07: Career Prospects for TAs in the UK Level 2 Curriculum Module 01: Discussion on Curriculum, Assessment and Monitoring Module 02: National Curriculum in England Module 03: Importance of Early Years in Development Module 04: EYFS Teaching Techniques Module 05: Learn to Implement ICT, Literacy and Numeracy Development Processes as a TA Module 06: Teaching Phonics Module 07: Jolly Phonics Module 08: Child Development and the SEN Support Module 09: Understanding Behaviour & Relationships as a TA Module 10: The Skills of Teacher Leadership Module 11: Mentoring as part of effective leadership Level 3 Curriculum Module 01: English Teaching Strategies Module 02: English Requirements at Key Stage 1 Module 03: English Requirements at Key Stage 2 Module 04: Mathematics for Key Stage 1 Module 05: Mathematics for Lower Key Stage 2 Module 06: Teaching Strategies for Mathematics Module 07: Science for Key Stage 1 Module 08: Science for Key Stage 2 Module 09: Science Teaching Strategies Module 10: Geography and History Study Programme Module 11: Registration, Inspection, and Quality Improvement Module 12: Experienced TAs Maintain Strong Communications with the Students (See full curriculum) Who is this course for? Individuals seeking to start a career in educational support. Professionals aiming to formalise their role as a Teaching Assistant. Beginners with an interest in the UK education sector. Parents or carers interested in understanding how schools operate. Volunteers or support staff wanting to take on more responsibility in schools. Career Path Teaching Assistant (Primary or Secondary Education) Learning Support Assistant SEN Teaching Assistant EYFS Support Worker Classroom Support Staff Behaviour Support Assistant Education and Child Development Officer

Duration 5 Days 30 CPD hours This course is intended for This course is designed for programmatic developers looking to write programmatic customizations to both business logic and UI layers using Apex and Visualforce. You should have a good understanding of core object-oriented programming concepts and experience building declarative solutions on the Salesforce Platform. This course is also a great foundation builder if you're looking to earn your Salesforce Platform Developer I credential. IMPORTANT: Students are expected to follow the steps detailed in the Computer Set-up Guide for this class if you'll be using your own computer when attending a virtual or in-person class. Overview Learn modern tools for developing on the Salesforce Platform using Visual Studio Code, the Salesforce Extension Pack, and the Salesforce CLI. Write business logic customizations using Apex triggers and classes; those customizations will use SOQL and DML. Design programmatic solutions that take advantage of declarative customizations. Describe how your trigger code works within the basics of the Save Order of Execution. Describe some of the fundamental aspects of designing programs on a multi-tenant platform. Write Visualforce markup and code to customize the user interface. Use the built-in testing framework to test Apex and Visualforce. Learn how to customize and design applications programmatically on the Salesforce Platform. In this 5-day class, our platform experts will introduce you to Apex (Salesforce?s programming language) and Visualforce markup, so you can customize your Salesforce applications using code and explore how Apex interacts with declarative customizations on the platform. Learn how to retrieve, manipulate, and store data programmatically in data objects (sObjects), write and test custom logic, write Visualforce pages to customize your user interface, and deploy your solutions to another environment. Get an overview of the declarative automation tools available on the platform and a brief introduction to the Lightning Component framework. Plus, explore the nuances of working on a multi-tenant platform so you can extend the platform to meet business demands. Declarative Automation Create Formula Fields Create Roll-Up Summary Fields Understand Record Types Review Other Automation Tools Build a Data Model on the Salesforce Platform Programming with Apex Describe Key Aspects of Apex That Differentiate It from Other Languages, Such as Java and C# Describe Why Apex Transactions and Governor Limits Must Be Considered When Writing Apex Execute Simple Apex Use the sObject Data Type, the Primitive Data Types, and Basic Control Statements in Apex Using SOQL and SOSL to Retrieve Your Org?s Data Write a Basic Query Using Salesforce?s Query Language, SOQL Process the Result of a Query in Apex Create a Query Dynamically at Run-Time Use SOQL to Query Parent-Child Relationships Describe a Relationship Query Write a Query That Traverses a Child-to-Parent Relationship Write a Query That Traverses a Parent-to-Child Relationship Use SOSL to Search Data Using DML to Manipulate Your Org?s Data List the Differences Between the Ways You Can Invoke DML Operations Write Apex to Invoke DML Operations and Handle DML Errors Deployment What Is Deployment? Deploy Code Using Change Sets Use the Ant Migration Tool Review Managed and Unmanaged Packages Explore Salesforce DX Trigger Essentials Describe What a Trigger Is Used For Describe the Syntax of a Trigger Definition Use Trigger Context Variables Apex Class Essentials Describe How Apex Classes Are Used Define an Apex Class Determine What Data an Apex Class Can Access The Save Order of Execution, Apex Transactions, and Platform Events Describe Key Points in the Order of Execution Describe How Triggers Fit Into and Can Be Impacted by the Order of Execution Describe the Lifecycle of an Apex Transaction Describe the Memory Lifecycle for Static Attributes Use Platform Events for Immediate Error Logging Apex Testing Describe the Apex Testing Framework Create Test Data Write and Run an Apex Test Test Best Practices Strategies for Designing Efficient Apex Solutions Describe Best Practices for Writing Code That Is Easy to Maintain and Extend Write Triggers and Classes That Assume Batches of Data as Input Write Code That Works Efficiently with the Database, Both in Querying and Using DML Trigger Design Strategies List Declarative Mechanisms You Can Use to Implement Complex Business Logic, What Types of Problems They?re Best Used for, and Their Limitations Describe Ways in Which You Can Use Declarative Functionality to Improve Your Programmatic Solutions Working with Visualforce Create a Visualforce Page Reference a Standard Controller Launch a Visualforce Page Using a Custom Button Display Data from a Record in a Visualforce Page Reference Custom Controllers and Controller Extensions Work with List Controllers Visualforce Development Considerations and Testing Describe Common Limit Issues and Security Concerns Describe Strategies for Testing Visualforce Controllers Write Tests for Controller Constructors Write Tests for Action Methods, Getters, Setters, and Properties Lightning Components Create and Surface an Aura Component Create and Surface a Lightning Web Component Additional course details: Nexus Humans Salesforce Build Applications Programmatically on the Salesforce Platform (DEX450) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Build Applications Programmatically on the Salesforce Platform (DEX450) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for Storage and virtual infrastructure consultants, solution architects, and administrators who are responsible for production support and administration of VMware vSAN 8.0. Overview By the end of the course, you should be able to meet the following objectives: Describe vSAN concepts Detail the underlying vSAN architecture and components Explain the key features and use cases for vSAN Identify requirements and planning considerations for vSAN clusters Explain the importance vSAN node hardware compatibility Describe the different vSAN deployment options Explain how to configure vSAN fault domains Detail how to define and create a VM storage policy Discuss the impact of vSAN storage policy changes Detail vSAN resilience and data availability Describe vSAN storage space efficiency Explain how vSAN encryption works Detail VMware HCI Mesh™ technology and architecture Detail vSAN File Service architecture and configuration Describe how to setup a stretched and a two-node vSAN cluster Describe vSAN maintenance mode and data evacuation options Define the steps to shut down a vSAN cluster for maintenance Explain how to use proactive tests to check the integrity of a vSAN cluster Use VMware Skyline Health™ for monitoring vSAN health Use VMware Skyline Health to investigate and help determine failure conditions Discuss vSAN troubleshooting best practices Describe vSAN Express Storage Architecture™ concepts During this course, you will gain the knowledge, skills, and tools to plan and deploy a VMware vSAN? cluster. You will learn about managing and operating vSAN. This course focuses on building the required skills for common Day-2 vSAN administrator tasks such as vSAN node management, cluster maintenance, security operations, troubleshooting and advanced vSAN cluster operations. You will learn these skills through the completion of instructor-led activities and hands-on lab exercises. Course Introduction Introduction and course logistics Course objectives Introduction to vSAN Describe vSAN architecture Describe the vSAN software components: CLOM, DOM, LSOM, CMMDS, and RDT Identify vSAN objects and components Describe the advantages of object-based storage Describe the difference between All-Flash and Hybrid vSAN architecture Explain the key features and use cases for vSAN Discuss the vSAN integration and compatibility with other VMware technologies Planning a vSAN Cluster Identify requirements and planning considerations for vSAN clusters Apply vSAN cluster planning and deployment best practices Determine and plan for storage consumption by data growth and failure tolerance Design vSAN hosts for operational needs Identify vSAN networking features and requirements Describe ways of controlling traffic in a vSAN environment Recognize best practices for vSAN network configurations Deploying a vSAN Cluster Recognize the importance of hardware compatibility Ensure the compatibility of driver and firmware versioning Use tools to automate driver validation and installation Apply host hardware settings for optimum performance Use VMware vSphere© Lifecycle ManagerTM to perform upgrades Deploy and configure a vSAN Cluster using the Cluster QuickStart wizard Manually configure a vSAN Cluster using VMware vSphere© Client? Explain and configure vSAN fault domains Using VMware vSphere© High Availability with vSAN Understand vSAN Cluster maintenance capabilities Describe the difference between implicit and explicit fault domains Create explicit fault domains vSAN Storage Policies Describe a vSAN object Describe how objects are split into components Explain the purpose of witness components Explain how vSAN stores large objects View object and component placement on the vSAN datastore Explain how storage policies work with vSAN Define and create a virtual machine storage policy Apply and modify virtual machine storage policies Change virtual machine storage policies dynamically Identify virtual machine storage policy compliance status vSAN Resilience and Data Availability Describe and configure the Object Repair Timer advanced option Plan disk replacement in a vSAN cluster Plan maintenance tasks to avoid vSAN object failures Recognize the importance of managing snapshot utilization in a vSAN cluster Managing vSAN Storage Space Efficiency Discuss deduplication and compression techniques Understand deduplication and compression overhead Discuss compression only mode Configure erasure coding Configure swap object thin provisioning Discuss reclaiming storage space with SCSI UNMAP Configure TRIM/UNMAP vSAN Security Operations Identify differences between VM encryption and vSAN encryption Perform ongoing operations to maintain data security Describe the workflow of data-in transit encryption Identify the steps involved in replacing Key Management Server vSAN HCI Mesh Understand the purpose of vSAN HCI Mesh Detail vSAN HCI Mesh technology and architecture Perform mount and unmount of a remote datastore vSAN File Service and iSCSI Target Service Understand the purpose of vSAN File Services Detail vSAN File Services architecture Configure vSAN File Shares Describe vSAN iSCSI Target Service vSAN Stretched and Two Node Clusters Describe the architecture and uses case for stretched clusters Detail the deployment and replacement of a vSAN witness node Describe the architecture and uses case for two-node clusters Explain storage policies for vSAN stretched cluster vSAN Cluster Maintenance Perform typical vSAN maintenance operations Describe vSAN maintenance modes and data evacuation options Assess the impact on cluster objects of entering maintenance mode Determine the specific data actions required after exiting maintenance mode Define the steps to shut down and reboot hosts and vSAN clusters Use best practices for boot devices Replace vSAN nodes vSAN Cluster Monitoring Describe how the Customer Experience Improvement Program (CEIP) enables VMware to improve products and services Use VMware Skyline Health for monitoring vSAN cluster health Manage alerts, alarms, and notifications related to vSAN in VMware vSphere© Client? Create and configure custom alarms to trigger vSAN health issues Use IOInsight metrics for monitoring vSAN performance Use a vSAN proactive test to detect and diagnose cluster issues vSAN Troubleshooting Use a structured approach to solve configuration and operational problems Apply troubleshooting methodology to logically diagnose faults and optimize troubleshooting efficiency Use VMware Skyline Health to investigate and help determine failure conditions Explain which log files are useful for vSAN troubleshooting vSAN Express Storage Architecture Understand the purpose of vSAN Express Storage Architecture Describe the vSAN Express Storage Architecture components Identify Storage Policy differences Understand compression and encryption operation differences

Duration 5 Days 30 CPD hours This course is intended for System administrators System engineers Overview By the end of the course, you should be able to meet the following objectives: Install and configure ESXi hosts Deploy and configure vCenter Use the vSphere Client to create the vCenter inventory and assign roles to vCenter users Configure vCenter High Availability Create and configure virtual networks using vSphere standard switches and distributed switches Create and configure datastores using storage technologies supported by vSphere Use the vSphere Client to create virtual machines, templates, clones, and snapshots Configure and manage a VMware Tools Repository Create content libraries for managing templates and deploying virtual machines Manage virtual machine resource use Migrate virtual machines with vSphere vMotion and vSphere Storage vMotion Create and configure a vSphere cluster that is enabled with vSphere High Availability and vSphere Distributed Resource Scheduler Manage the life cycle of vSphere to keep vCenter, ESXi hosts, and virtual machines up to date Configure and manage vSphere networking and storage for a large and sophisticated enterprise Use host profiles to manage VMware ESXi host compliance Monitor the vCenter, ESXi, and VMs performance in the vSphere client This five-day, extended hour course takes you from introductory to advanced VMware vSphere© 8 management skills. Building on the installation and configuration content from our best-selling course, you will also develop advanced skills needed to manage and maintain a highly available and scalable virtual infrastructure. Through a mix of lecture and hands-on labs, you will install, configure, and manage vSphere 7. You will explore the features that build a foundation for a truly scalable infrastructure and discuss when and where these features have the greatest effect. This course prepares you to administer a vSphere infrastructure for an organization of any size using vSphere 8, which includes VMware ESXi? 8 and VMware vCenter Server© 8. Course Introduction Introductions and course logistics Course objectives vSphere and Virtualization Overview Explain basic virtualization concepts Describe how vSphere fits in the software-defined data center and the cloud infrastructure Recognize the user interfaces for accessing vSphere Explain how vSphere interacts with CPUs, memory, networks, storage, and GPUs Install an ESXi host vCenter Management Recognize ESXi hosts communication with vCenter Deploy vCenter Server Appliance Configure vCenter settings Use the vSphere Client to add and manage license keys Create and organize vCenter inventory objects Recognize the rules for applying vCenter permissions View vSphere tasks and events Create a vCenter backup schedule Recognize the importance of vCenter High Availability Explain how vCenter High Availability works Deploying Virtual Machines Create and provision VMs Explain the importance of VMware Tools Identify the files that make up a VM Recognize the components of a VM Navigate the vSphere Client and examine VM settings and options Modify VMs by dynamically increasing resources Create VM templates and deploy VMs from them Clone VMs Create customization specifications for guest operating systems Create local, published, and subscribed content libraries Deploy VMs from content libraries Manage multiple versions of VM templates in content libraries Configure and Manage vSphere Networking Configure and view standard switch configurations Configure and view distributed switch configurations Recognize the difference between standard switches and distributed switches Explain how to set networking policies on standard and distributed switches Configure and Manage vSphere Storage Recognize vSphere storage technologies Identify types of vSphere datastores Describe Fibre Channel components and addressing Describe iSCSI components and addressing Configure iSCSI storage on ESXi Create and manage VMFS datastores Configure and manage NFS datastores Discuss vSphere support for NVMe and iSER technologies Managing Virtual Machines Recognize the types of VM migrations that you can perform within a vCenter instance and across vCenter instances Migrate VMs using vSphere vMotion Describe the role of Enhanced vMotion Compatibility in migrations Migrate VMs using vSphere Storage vMotion Take a snapshot of a VM Manage, consolidate, and delete snapshots Describe CPU and memory concepts in relation to a virtualized environment Describe how VMs compete for resources Define CPU and memory shares, reservations, and limits Recognize the role of a VMware Tools Repository Configure a VMware Tools Repository Recognize the backup and restore solution for VMs vSphere Monitoring Monitor the key factors that can affect a virtual machine's performance Describe the factors that influence vCenter performance Use vCenter tools to monitor resource use Create custom alarms in vCenter Describe the benefits and capabilities of VMware Skyline Recognize uses for Skyline Advisor Pro Deploying and Configuring vSphere Cluster Use Cluster Quickstart to enable vSphere cluster services and configure the cluster View information about a vSphere cluster Explain how vSphere DRS determines VM placement on hosts in the cluster Recognize use cases for vSphere DRS settings Monitor a vSphere DRS cluster Describe how vSphere HA responds to different types of failures Identify options for configuring network redundancy in a vSphere HA cluster Recognize the use cases for various vSphere HA settings Configure a cluster enabled for vSphere DRS and vSphere HA Recognize when to use vSphere Fault Tolerance Describe the function of the vCLS Recognize operations that might disrupt the healthy functioning of vCLS VMs ESXi Operations Use host profiles to manage ESXi configuration compliance Recognize the benefits of using configuration profiles Managing the vSphere Lifecycle Generate vCenter interoperability reports Recognize features of vSphere Lifecycle Manager Describe ESXi images and image depots Enable vSphere Lifecycle Manager in a vSphere cluster Validate ESXi host compliance against a cluster image and remediate ESXi hosts using vSphere Lifecycle Manager Describe vSphere Lifecycle Manager automatic recommendations Use vSphere Lifecycle Manager to upgrade VMware Tools and VM hardware Network Operations Configure and manage vSphere distributed switches Describe how VMware vSphere Network I/O Control enhances performance Define vSphere Distributed Services Engine Describe the use cases and benefits of vSphere Distributed Services Engine Storage Operations Describe the architecture and requirements of vSAN configuration Describe storage policy-based management Recognize components in the vSphere Virtual Volumes architecture Configure Storage I/O Control

Unlock the power of effective negotiation. Gain essential skills to navigate complex deals, build lasting partnerships, and achieve optimal outcomes. Course overview Duration: 1 day (6.5 hours) This course is designed for those who need to understand and be able to use essential negotiation skills to make them more effective in their role. Externally you maybe negotiating with suppliers, customers, regulatory authorities and other organisations. Internally you will be negotiating with stakeholders, colleagues, and team members which could be for resources, time, budget or facilities. Being able to negotiate agreements that are acceptable to all parties requires skill and is essential to maintain healthy, functional relationships. This will be a facilitated workshop designed to be flexible to achieve the desired outcome. We will achieve the objectives through a mixture of facilitated discussion, interactive exercises designed to give insight and facilitator input. During the day we will deal with the stages of a negotiation from preparation to closing. Individuals will get the opportunity to practice the skills needed to create win-win outcomes through a number of generic but realistic scenarios. Objectives By the end of the course you will be able to: State the principles of effective negotiation Prepare effectively for different types of negotiation Set negotiation objectives and identify what can be ‘traded’ Explain how assertiveness and influencing skills can affect outcomes Deploy appropriate strategies and tactics to achieve the best results Use different techniques to deal with difficult customers and difficult situations Content Influencing Seek first to understand, and then be understood The importance of understanding the other party’s position and how to do it The power of non-verbal communication Dealing with difficult customers and difficult situations whilst maintaining a positive relationship How to approach negotiations Identifying potential negotiations and preparing for potential outcomes Aiming for results which deliver win/win outcomes Developing a win/win mindset and behaviours Rights and responsibilities of negotiators Setting Negotiation Objectives Clarifying essential, desirable and ideal objectives Assessing the most favoured, realistic target and walk away positions The Negotiation Process The importance of preparation Creating an opening proposal Where to pitch the opening proposal Bargaining/Trading - Gaining Momentum Knowing your parameters – what can be traded? Choosing a strategy and tactics Dealing with questionable tactics and ploys Building rapport – the communication process Asking the right questions and active listening Being assertive, demanding your rights and ensuring you meet your responsibilities Closing Techniques Trial and actual closing techniques Signalling Summarising and documenting the agreement Follow up and implementation of the deal

This workshop will help you create, develop and close business opportunities using a consultative approach and a value-based (not price-led) proposition. Value-based selling means working the way your customer wants to buy, not how you want to sell. It also means: In a transactional sale the customer knows the answer without help from a salesperson (or cannot see why they should choose you), or is prepared to stay with what they have. Customer decision criteria are price and convenience and customers resent time spent with (new) salespeople, mainly because the salesperson adds little or nothing to what the customer already has and just wastes time. In a consultative or value-based sale, by contrast, the customer doesn't know the answer already. The salesperson must take the role of an advisor, not just a 'product promoter'. Customers demand expertise, advice and customisation during the sales process. Often customers insist on multiple meetings with salespeople and others to develop advantages that you can bring and reduce the perceived risk of changing. In this way the salesperson often adds more value than the product or service alone. This very practical workshop will help you use proven strategies and tactics to build, manage and successfully close sustainable business opportunities using a consultative approach and a value-based (not price-led) proposition. This includes: Increased impact of your new sales conversations, presentations and proposals - leading to faster decisions and increased conversion Greater confidence, consistency and professionalism throughout the business development process Enhanced sales questioning skills and techniques, leading to better, faster and more accurate development of customer needs, problems, value and expectations Improve your people, communication, influence and persuasion skills when approaching, consulting or presenting your services and solutions How to build value at all points in the customer's buying process through your knowledge, skills and structured approach Proven ways to gain additional business and referrals from existing customers and contacts, through direct approach and lead generation Being better able differentiate your firm, your solutions, track-record and expertise clearly and accurately with tailored value statements for each stage and for each opportunity Overcome and avoid price-based objections, buying criteria and negotiation 1 Introduction and key principles of value-based selling Introduction and review of pre-course questionnaires - KPIs, personal learning objectives and key principles The main principles of value-based selling and how they benefit you and the customer How value-based selling differs from 'transactional' or 'price-based' selling The stages of the customer's buying cycle - how to identify and work through strategies for each stage The concept of structured and set-piece selling and proposing Presentation by participants: Personal sales improvement goals 2 Value-based selling strategies and skills What is value? How can one move away from a price-led agenda? How to survive and resist price pressure - six techniques A review of key competencies and skills needed for a value-based approach Strategies, case studies and examples with discussion and review Defining your initial value proposition and comparative advantage How best to established the right level of trust, rapport and credibility Planning and practice session: Strategy - mapping a value-based sales process. 3 Connecting skills Research before the meeting and the first few minutes - ways to gain instant rapport and setting the foundation for a successful outcome in a first sales call How to structure an effective first time sales call or meeting - the subtle differences that are important to master How best to differentiate your solutions and build credibility and enthusiasm early or at the start of the buying process Overcoming initial buying resistance and relaxing the prospect; gaining rapport, opening the meeting: PBC (purpose-benefit-check) and gaining agreement to proceed Planning and practice session: Connecting - first meeting with a new contact 4 Consulting - building, developing and influencing client needs Understanding the power of high-impact and third-level questions to influence people based around specific needs and solutions The importance of body language and other personal communication dynamics when asking questions; empathic listening, run-on questions, drawing out skills, summarising, etc Creating a 'disturb' approach to creating needs and opportunities and positioning your solutions Using proven advanced sales questioning techniques with greater skill: Outcome, SPIN and qualification questions 'Decision-making criteria' - tools to help you develop the relevant criteria with the customer and in doing so progress your sales opportunities more effectively Planning and practice session: Questioning skills 5 Convincing - presentation and persuading skills practice Substance and style - selecting the right tone and content to engage and enthuse your prospect Compelling benefits and reducing perceived risk - key messages to deliver Helping the customer choose your proposition - by being convincing, compelling and credible when you present Professional and effective presentation skills - with personal coaching and practice sessions The keys of influence and persuasion and the keys to convincing a new customer to choose you for the first time Planning and practice session: Role-play in presenting your solution 6 Commitment Knowing when and how to close for commitment to the next stage in your sales process, plus ways to ask for commitment professionally and effectively How to isolate, prioritise and answer objections and concerns more openly and accurately, using a consultative not a confrontational approach Deal more effectively and profitably with price objections and reduce buyer's remorse (which can lead to an 'I want to think about it' reaction and cause delay and inertia) Key negotiation skills around the closing process - getting to 'yes' Planning and practice session: Role-play in closing and negotiation skills 7 Assessed role-play - Final practice session Live role-plays There is an option for external participants to be brought in to the live training workshop to take-part in the final assessed role-play or assist with other sessions run during the course. Performance assessment - 'Dragon's Pitch' The final afternoon of the course is an assessed role-play using a prepared scenario and external 'CEO'. The assessment criteria will be agreed prior to the workshop. 8 Workshop summary and close Personal action plan and learning summary

Understand what Emotional Intelligence is and how it impacts you and others around you. Course overview Duration: 1 day (6.5 hours) Emotional intelligence (EI) is increasingly being regarded as a major key to personal success. IQ measures our ability to problem solve and is pretty difficult if not impossible to change. Our emotional intelligence is our ability to problem solve about emotions and like any other skill can be developed and honed. Some of the most successful people in life today are those who are regarded as having a high level of emotional intelligence whatever their level of IQ. Being able to manage themselves and others successfully is often a crucial factor in their success. With a growing emphasis on ‘soft skills’, leaders and managers need to be able to sensitively handle other people, both within and outside the organisation. Emotions are important in work life. They drive motivation and commitment; they are an inherent part of what we do whatever our job role. Effective individuals are proficient at recognising, using, understanding, and managing emotions in themselves and others. This one day course will help participants improve their understanding and skill in these areas. Objectives  By the end of the course you will be able to: Identify the aspects of your role where emotions are important Recognise the four key elements of Emotional Intelligence Use a range of skills to build and maintain key relationships Develop an emotionally intelligent ‘culture’ in your part of the organisation Create a personal action plan to continue to enhance and monitor your Emotional Intelligence Content Emotional Intelligence (EI) What is Emotional Intelligence? Where does it sit in the “whole person model” IQ, Personality Traits, Skills and Knowledge and EI Dispelling the myths and legends about EI The RUUM Model of EI Recognising emotions in self and others Using emotions Understanding emotions Managing emotions Developing Skills in each of the 4 areas of EI Short and long-term strategies to develop EI Developing compensating strategies where needed Practical application of EI Leveraging EI strengths Practice using RUUM Model Case studies and scenarios Video analysis Examples in the public eye we can all relate to Incorporating EI into your day to day role Practical steps Peer coaching Action planning Optional Follow-up After completing this course, you have an opportunity to complete a psychometric to understand more about emotional motional drivers and derailers. If you would like to do this, you will be invited to complete a psychometric questionnaire called Lumina Emotion.It can be done online and takes between 30-60 minutes. The results are compiled into a report which one of our trained and accredited coaches will go through with the participant individually to work up an action plan to leverage their EI strengths and develop strength where needed.This can be very powerful in building EI into your people and your organisation.

Duration 2 Days 12 CPD hours This course is intended for Business Analysts, Technical Managers, and Programmers Overview This intensive training course helps students learn the practical aspects of the R programming language. The course is supplemented by many hands-on labs which allow attendees to immediately apply their theoretical knowledge in practice. Over the past few years, R has been steadily gaining popularity with business analysts, statisticians and data scientists as a tool of choice for conducting statistical analysis of data as well as supervised and unsupervised machine learning. What is R ? What is R? ? Positioning of R in the Data Science Space ? The Legal Aspects ? Microsoft R Open ? R Integrated Development Environments ? Running R ? Running RStudio ? Getting Help ? General Notes on R Commands and Statements ? Assignment Operators ? R Core Data Structures ? Assignment Example ? R Objects and Workspace ? Printing Objects ? Arithmetic Operators ? Logical Operators ? System Date and Time ? Operations ? User-defined Functions ? Control Statements ? Conditional Execution ? Repetitive Execution ? Repetitive execution ? Built-in Functions ? Summary Introduction to Functional Programming with R ? What is Functional Programming (FP)? ? Terminology: Higher-Order Functions ? A Short List of Languages that Support FP ? Functional Programming in R ? Vector and Matrix Arithmetic ? Vector Arithmetic Example ? More Examples of FP in R ? Summary Managing Your Environment ? Getting and Setting the Working Directory ? Getting the List of Files in a Directory ? The R Home Directory ? Executing External R commands ? Loading External Scripts in RStudio ? Listing Objects in Workspace ? Removing Objects in Workspace ? Saving Your Workspace in R ? Saving Your Workspace in RStudio ? Saving Your Workspace in R GUI ? Loading Your Workspace ? Diverting Output to a File ? Batch (Unattended) Processing ? Controlling Global Options ? Summary R Type System and Structures ? The R Data Types ? System Date and Time ? Formatting Date and Time ? Using the mode() Function ? R Data Structures ? What is the Type of My Data Structure? ? Creating Vectors ? Logical Vectors ? Character Vectors ? Factorization ? Multi-Mode Vectors ? The Length of the Vector ? Getting Vector Elements ? Lists ? A List with Element Names ? Extracting List Elements ? Adding to a List ? Matrix Data Structure ? Creating Matrices ? Creating Matrices with cbind() and rbind() ? Working with Data Frames ? Matrices vs Data Frames ? A Data Frame Sample ? Creating a Data Frame ? Accessing Data Cells ? Getting Info About a Data Frame ? Selecting Columns in Data Frames ? Selecting Rows in Data Frames ? Getting a Subset of a Data Frame ? Sorting (ordering) Data in Data Frames by Attribute(s) ? Editing Data Frames ? The str() Function ? Type Conversion (Coercion) ? The summary() Function ? Checking an Object's Type ? Summary Extending R ? The Base R Packages ? Loading Packages ? What is the Difference between Package and Library? ? Extending R ? The CRAN Web Site ? Extending R in R GUI ? Extending R in RStudio ? Installing and Removing Packages from Command-Line ? Summary Read-Write and Import-Export Operations in R ? Reading Data from a File into a Vector ? Example of Reading Data from a File into A Vector ? Writing Data to a File ? Example of Writing Data to a File ? Reading Data into A Data Frame ? Writing CSV Files ? Importing Data into R ? Exporting Data from R ? Summary Statistical Computing Features in R ? Statistical Computing Features ? Descriptive Statistics ? Basic Statistical Functions ? Examples of Using Basic Statistical Functions ? Non-uniformity of a Probability Distribution ? Writing Your Own skew and kurtosis Functions ? Generating Normally Distributed Random Numbers ? Generating Uniformly Distributed Random Numbers ? Using the summary() Function ? Math Functions Used in Data Analysis ? Examples of Using Math Functions ? Correlations ? Correlation Example ? Testing Correlation Coefficient for Significance ? The cor.test() Function ? The cor.test() Example ? Regression Analysis ? Types of Regression ? Simple Linear Regression Model ? Least-Squares Method (LSM) ? LSM Assumptions ? Fitting Linear Regression Models in R ? Example of Using lm() ? Confidence Intervals for Model Parameters ? Example of Using lm() with a Data Frame ? Regression Models in Excel ? Multiple Regression Analysis ? Summary Data Manipulation and Transformation in R ? Applying Functions to Matrices and Data Frames ? The apply() Function ? Using apply() ? Using apply() with a User-Defined Function ? apply() Variants ? Using tapply() ? Adding a Column to a Data Frame ? Dropping A Column in a Data Frame ? The attach() and detach() Functions ? Sampling ? Using sample() for Generating Labels ? Set Operations ? Example of Using Set Operations ? The dplyr Package ? Object Masking (Shadowing) Considerations ? Getting More Information on dplyr in RStudio ? The search() or searchpaths() Functions ? Handling Large Data Sets in R with the data.table Package ? The fread() and fwrite() functions from the data.table Package ? Using the Data Table Structure ? Summary Data Visualization in R ? Data Visualization ? Data Visualization in R ? The ggplot2 Data Visualization Package ? Creating Bar Plots in R ? Creating Horizontal Bar Plots ? Using barplot() with Matrices ? Using barplot() with Matrices Example ? Customizing Plots ? Histograms in R ? Building Histograms with hist() ? Example of using hist() ? Pie Charts in R ? Examples of using pie() ? Generic X-Y Plotting ? Examples of the plot() function ? Dot Plots in R ? Saving Your Work ? Supported Export Options ? Plots in RStudio ? Saving a Plot as an Image ? Summary Using R Efficiently ? Object Memory Allocation Considerations ? Garbage Collection ? Finding Out About Loaded Packages ? Using the conflicts() Function ? Getting Information About the Object Source Package with the pryr Package ? Using the where() Function from the pryr Package ? Timing Your Code ? Timing Your Code with system.time() ? Timing Your Code with System.time() ? Sleeping a Program ? Handling Large Data Sets in R with the data.table Package ? Passing System-Level Parameters to R ? Summary Lab Exercises Lab 1 - Getting Started with R Lab 2 - Learning the R Type System and Structures Lab 3 - Read and Write Operations in R Lab 4 - Data Import and Export in R Lab 5 - k-Nearest Neighbors Algorithm Lab 6 - Creating Your Own Statistical Functions Lab 7 - Simple Linear Regression Lab 8 - Monte-Carlo Simulation (Method) Lab 9 - Data Processing with R Lab 10 - Using R Graphics Package Lab 11 - Using R Efficiently

Some people naturally possess an ability to sell and others over time develop their own style. We have created a highly practical course to give you the confidence and ability to sell over the phone or face to face. We focus the exercises, theory and discussion on your own job role and experiences to ensure you can return to the workplace to deliver tangible results. This 2-day course is designed for individuals who are new to selling, those in a sales role but have not received any formal training, or professionals who would like to brush up and enhance their current selling skills and learn some new techniques. Course Syllabus The syllabus of the Essential Selling Skills course is comprised of seven modules, covering the following: Module One Understanding the Customer The importance of good customer care Selling vs. selling attitude The reasons people buy Adopting a positive approach Module Two Self-Awareness Understanding your selling style Adapting your selling style to your customer Understanding your customers buying style Module Three Effective Communication and Rapport Building Why does communication need to be effective? Actively listening to your customers' needs Right question at the right time The impact of positive and emotive language Module Four Taking a Consultative Approach Different styles of selling Taking a consultative approach to selling Preparation techniques Buyer behaviour and motivation A selling approach to match the buyers mind Module Five Presenting the Solution Selling the benefits Sales tool kit Unique sales points Advanced questioning techniques Module Six Gaining Commitment Recognising and acting upon buying signals Dealing with customers concerns No means no? How to cope in stressful situations Module Seven Confirming the Sale Confirming or closing? Effective confirming techniques Going the extra mile Benefits For you as an individual This course will increase your confidence and ability to sell, having provided you with tools and techniques to achieve maximum results. Delegates always leave with fresh ideas, energy and motivation to succeed. For an employer The attitude of the delegates and the results they deliver will speak for themselves. All techniques are easy to apply back into the workplace for an immediate impact. What will I learn? By the end of the course, participants will be able to: Appreciate the need for preparation before a sales appointment Effectively identify and meet needs with advanced questioning techniques Identify verbal and non-verbal buying signals Construct professional answers to questions and possible objections Present your products and/or services with the buyer in mind Identify and use a selling style appropriate to capture the buyer's attention Recognise and overcome major objection types How to apply effective confirmation techniques with the buyer in mind Real Play Option We offer an innovative solution to engage the learners and bring real negotiation and closing scenarios to life. We use actors who improvise scenarios which have been specified by the group. The group is split the group into 2 sub-groups, one with the actor, the other with the trainer. Each group has a brief and has to instruct their trainer/actor on how to approach the scenario supplied. The actor and trainer perform the role play(s) as instructed by their respective teams; however during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) - not the performers. Scheduled Courses This course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information please contact us.

Duration 4 Days 24 CPD hours This course is intended for This in an intermediate-level Java development course geared for students experienced with Java and Spring programming essentials. This course does not cover Java or Spring development basics. Overview Working within in an engaging, hands-on learning environment, guided by our expert team, attendees will: Understand the ReactiveX specification Understand the basics of Reactive Programming Discuss the advantages and limitations of Observables Write a client application capable of handling Reactive events Apply operators to event streams to filter, modify and combine the objects emitted by event publishers Select the appropriate type of Event Source Use both Cold and Hot Observables Deal with backpressure problems in reactive programming Develop a reactive web application using Spring WebFlux Define application flows of a WebFlux application Use the WebClient API to work with both synchronous and streaming APIs Develop Unit and Integration tests to test WebFlux endpoints Creating a reactive REST endpoint Become familiar with the basics of WebSockets Create a WebSocket endpoint using Spring Create a WebSocket client Understand the basics of NoSQL Become familiar with the basics of MongoDB Understand how the data in MongoDB can be retrieved using a Reactive API Define Spring Data MongoDB repositories Query the MongoDB using Spring Data Define a reactive repository using MongoDB Explore the Spring Data R2DBC API to perform reactive CRUD operations against a relational database Spring Data reative allow us to implement database operations relying on Reative Programming APIs. While the Spring R2DBC initiative aims to bring reactive programming to relational databaes, several NoSQL databases already provide this possibility. After an introduction to NoSQL and the MongoDB, this courses covers the APIs available to communicate with this NoSQL database using both blocking and reactive APIs.Introdcution to Reactive Spring is a comprehensive Java training workshop geared for experienced developers who wish to explore concurrent, asynchronous and reactive programming APIs and techniques using Spring. After an introduction to reactive programming, Reactive Streams and the Project Reactor APIs, this course will show how this APIs are integrated into Spring. Spring 5 includes Spring WebFlux, providing a reactive programming model for web applications, including support for Reactive REST APIs. Spring WebSocket assists in the creation of web applications which provide a full-duplex, two-way communication between client and server. Introduction to Reactive Programming Reactive Manifesto Introduce ReactiveX ReactiveX implementations The Observer, Iterator pattern and functional programming Discuss hot and cold publishers Reactive Streams API Introduce the Reactive Streams specification Publisher and Subscribers java.util.concurrent.Flow Transformation of Messages (Processor) Controlling messages Tutorial: Setup Eclipse for Using Maven Introduction Introduce the Reactor Building blocks Flux and Mono Creating observables Subscribing to a stream Testing Event Sources (introduction) Testing reactive implementations StepVerifier : test sequence of emitted items Defining expectations TestPublisher: produce test data to test downstream operators Reactive Operators Introduce Operators Show the use of marble diagrams Explain some commonly used operators Callback operators Schedulers (Multithreading) Thread usage of subscriber and consumer Using the subscribeOn method Introduce the Scheduler interface Using the observeOn method Backpressure Strategies for dealing with Backpressure ?reactive pull? backpressure Exception Handling Handling errors in onError Exception handling strategies Using onErrorReturn or onErrorNext operators Using the retry operators The Global Error Handler Spring Data Review Quick review of Spring Data repositories Query return types Defining Query methods Pagination and sorting R2DBC Reactive Relational Database Connectivity DatabaseClient Performing CRUD operations Reactive Query annotated methods Spring WebFlux: Introduction Annotated Controllers Functional Endpoints WebFlux configuration Creating a reactive REST endpoint Defining flows Defining the application flow Actions Defining decision Navigating flows RouterFunction View Technologies View technologies Using Thymeleaf to create the view View Configuration Spring WebClient: Introduction to WebClient Working with asynchronous and streaming APIs Making requests Handling the response Lab: WebClient WebTestClient Testing WebFlux server endpoints Testing controllers or functions Define integration tests Introduction to Spring Reactive WebSockets Be familiar with the basics of WebSockets Understand the HTTP handshake and upgrade Name some of the advantages of WebSockets Defining the WebSocket WebSocket Message Handling WebSocketSession Implementing the WebSockethandler Creating a Browser WebSocket Client WebSocket STOMP Streaming (or Simple) text-orientated messaging protocol Introduce SockJS Connecting to the STOMP endpoint Configuring the message broker STOMP destinations Reactive WebSocket Reactive WebSocket support Implement the reactive WebSocketHandler BigData Introduce Big Data Explain the need for enhanced data storage Introduction to MongoDB JavaScript Object Notation Overview Introduce Binary JSON (BSON) Starting the database Creating Collections and Documents Executing ?simple? database commands Introduce the ObjectID Searching for documents using query operators Updating and deleting documents MongoDB Compass Spring and MongoDB MongoDB Support in Spring Data MongoClient and MongoTemplate Spring Data MongoDB configuration @EnableMongoRepositories Adding documents to the database The @Document and @Field annotations Polymorphism and the _class property The Criteria object Spring Data MongoDB MongoRepository Field naming strategy Using JSON queries to find documents The @PersistenceConstructor annotation Reactive Repositories with MongoDB Using reactive repositories ReactiveMongoTemplate RxJava or Reactor Additional course details: Nexus Humans Introduction to Reactive Spring (TT3355 ) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Introduction to Reactive Spring (TT3355 ) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.